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Professional services project manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Elisa Chan,

Nicole Jones Young Ph.D.

Below we've compiled a list of the most critical professional services project manager skills. We ranked the top skills for professional services project managers based on the percentage of resumes they appeared on. For example, 17.6% of professional services project manager resumes contained project management as a skill. Continue reading to find out what skills a professional services project manager needs to be successful in the workplace.

15 professional services project manager skills for your resume and career

1. Project Management

Here's how professional services project managers use project management:

Collaborated with peer managers to create documentation and guidelines for successful, functional and profitable interface implementations and project management methodologies.
Key responsibilities are team quota attainment and revenue results, solution delivery, project management, client education and customer satisfaction.

2. Customer Satisfaction

Here's how professional services project managers use customer satisfaction:

Implemented Continuous Improvement Project to identify improvement initiatives for enhanced coordination, quality control, customer satisfaction and retention.
Managed financial goals, customer satisfaction/expectations, and project schedules through efficient management of day to day operations.

3. Process Improvement

Here's how professional services project managers use process improvement:

Assist in strategic and operations planning, created service level agreements between departments to improve overall communication and business process improvements.
Managed resource allocation to ensure high resource utilization + Instituted continuous process improvement for project execution and delivery.

4. Resource Management

Resource management is under what you call project management, wherein it is used to manage a business. This particular skill involves planning, creating, developing, implementing, and adapting certain information or data related to a project.

Here's how professional services project managers use resource management:

Ensured the success of implementations/ projects through operations, processes, resource management, and project/program management practices.
Conduct demand planning and Resource management to continually meet the business needs without interruptions.

5. Customer Support

Here's how professional services project managers use customer support:

Develop and monitor customer-related performance criteria to include ensuring timely servicing of customer support issues.
Provided on-site customer support ranging from emergency situations to long-term problem analysis.

6. Business Process

A business process is a group of tasks that are performed by people working in a business to attain a worthy product and to present it to their customers. A business process can also be defined as performing several steps to achieve a certain goal set by a company. Business processes need to set purposeful goals and the outcome of that goal should be clear.

Here's how professional services project managers use business process:

Facilitated user requirement sessions and recommended alternative technical and business approaches based on in-depth analysis of current business process model.
Worked extensively with customers in support of both their business processes and e-Commerce communication and transaction.

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7. Client Facing

Here's how professional services project managers use client facing:

Have a passion around evolving products by managing large scale business impacting deployments into client facing production environment.
Developed business cases to support adoption of new solutions and developed client facing materials to drive product understanding.

8. Project Scope

Here's how professional services project managers use project scope:

Reviewed and edited technical and functional design specifications to ensure the requirements and approach aligned with the project scope and goals.
Provide deeper and richer reporting on project status and revenue for all clients within project scope.

9. Pre Sales

Here's how professional services project managers use pre sales:

Participated in sales cycle and proposal development, including pre sales business evaluation, proposal development, and analysis.

10. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how professional services project managers use service delivery:

Managed product service delivery for key accounts to foster continuous product improvement.
Service delivery for multiple web-based, learning products, resulting in $2.5M in sales over a period of 10 months.

11. Saas

Here's how professional services project managers use saas:

Managed design and delivery of custom online applications to customers and partners of this Software-as-a-Service (SaaS) provider.
Delivered first implementation of Dynamic Discounting SaaS in the world.

12. Post Sales

Here's how professional services project managers use post sales:

Managed North America Professional Services staff who managed all post sales activities.
Furnished post sales support of software consulting service and product to IBM midrange customer base .

13. Client Satisfaction

Here's how professional services project managers use client satisfaction:

Fostered superior client satisfaction by achieving 76% network connectivity among newly installed copiers as a Digital Product Specialist.
Provide clients with issue management, configuration guidance and direction to ensure optimal system utilization & overall client satisfaction.

14. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how professional services project managers use risk management:

Project Management -Scope Management -Schedule Management -Budget Management -Risk Management -Communication -Customer Relationship Management -Process Management
Maintained Risk Management/Change Management Repository.

15. Project Issues

Here's how professional services project managers use project issues:

Managed the project from start to completion including the resolution of project issues.
Escalated and monitored project issues and risks.

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What skills help Professional Services Project Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on professional services project manager resumes?

Elisa Chan

Assistant Professor of Marketing, New York Institute of Technology

In my opinion, the fundamental skills required for marketing jobs haven't really changed. What changed is where or how these skills are applied. So my response to this question might sound cliche, but I strongly believe that it is true. Strong statistics and marketing analytics ability to show that you are able to make data-driven decisions. Interpersonal skills to show that you can respectfully and effectively interact with others, which are indicative of how you will manage work relationship as well as that with clients and customers.

What professional services project manager skills would you recommend for someone trying to advance their career?

Nicole Jones Young Ph.D.

Assistant Professor of Organizational Behavior, Franklin and Marshall College

Gap years are interesting to me. There is a difference between someone who has ample monetary resources and voluntarily decides to take a "gap" year to travel the world, as opposed to someone who involuntarily takes a "gap" year because they legitimately cannot find a job.
For students who opt not enter the workforce immediately upon graduation, I would recommend that they utilize this time in a strategic fashion, primarily expanding their network, increasing their skills related to data analytics/analysis, and reading or researching within the broader business field as well as their particular field of interest. Expanding your network is always beneficial because of the value employers place on referrals. If students do not know where to start, I would recommend they join their applicable professional organization and begin attending events (virtual events can still help build relationships).
While specific job duties may differ, the ability to understand and utilize data is in high demand in virtually every job role. Having comfort with data-both quantitative and qualitative--can be a highly beneficial skill that many in the job market may not have to offer.
I also recommend continued reading and researching, as whenever you do enter the workforce you want to know what is going on. I am never surprised, but always disappointed when I ask my students if they heard the latest job numbers or if they saw a recent news article. It is hard to articulate your value to an organization's problems if you are unaware of what they are. Stay current.
Interestingly, I would not recommend that someone enroll in a graduate program simply to take up time. If you just love school, have a clear focus, or had already planned to enroll in graduate school prior to COVID, then proceed. However, if you are unsure about your interests or future career goals, enrolling in a graduate program may be a large investment of time and money that may not result in securing a job of interest upon completion.

What type of skills will young professional services project managers need?

Jennifer Tockman

Director of Career Development and BOLD Women's Leadership Network, Colby-Sawyer College

Flexibility, ability to adapt to whatever style work style, and the environment we are using given the world around us, working as a team (even if remote), can be a self-learner, especially in a private fashion. Excellent communication skills are also essential for success.

What soft skills should all professional services project managers possess?

Milena Stanislavova Ph.D.

Professor of Mathematics and Chair of Economics Department, University of Kansas

Working and collaborating in groups, presenting to different audiences, writing technical reports, grant applications and researching new topics are all essential soft skills. Much of today's world relies on data, so collecting, summarizing, organizing and presenting data is also an important soft skill that is becoming quite fundamental.

Do you want to know more?

List of professional services project manager skills to add to your resume

The most important skills for a professional services project manager resume and required skills for a professional services project manager to have include:

Project Management
Customer Satisfaction
Process Improvement
Resource Management
Customer Support
Business Process
Client Facing
Project Scope
Pre Sales
Service Delivery
Saas
Post Sales
Client Satisfaction
Risk Management
Project Issues
CRM

Service Offerings
Status Reports
Sows
Implementation Projects
Unified Communications
PMO
Client Expectations
Professional Services Revenue
Party Vendors
Technical Support
Direct Reports
C-Level
Post Implementation
Software Solutions
R
Product Development

SQL
Client Relationships
Application Development
VMware
Manage Project Scope
Cloud Computing
Client Issues
Enterprise Solutions
ERP
SDLC
Healthcare
Process Reengineering
RFP
Client Engagement
ROI

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Updated January 8, 2025

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