Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Professional Technician
Top Careers After Professional Technician
Hispanic or Latino12.0%
Black or African American1.1%
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West Virginia University10.3%
University of Phoenix8.6%
Colorado School of Mines7.8%
Texas A&M University6.9%
Texas Tech University6.0%
University of Louisiana at Lafayette6.0%
Oklahoma State University5.2%
University of Oklahoma5.2%
Colorado State University5.2%
Louisiana State University and A&M College4.3%
Southwestern Michigan College4.3%
Iowa State University4.3%
Washington State University3.4%
Missouri University of Science and Technology3.4%
University of Colorado at Boulder3.4%
West Texas A&M University3.4%
University of Texas at Austin3.4%
Louisiana Tech University2.6%
University of Central Florida2.6%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Technical Professional Leader||KBR, Inc.||Houston, TX||Sep 12, 2015||$174,720|
|Prin. Tech. Professional-Technical Services||Halliburton Energy Services, Inc.||Houston, TX||Jul 12, 2015||$135,824|
|Technical Professional Leader-Environmental||KBR, Inc.||Houston, TX||Aug 06, 2015||$131,388|
|Technical Professional Leader-Civil||Stantec Consulting Services Inc.||Dallas, TX||Oct 24, 2016||$125,368|
|Technical Professional Leader-Civil||KBR, Inc.||Dallas, TX||Jan 05, 2015||$125,000|
|Technical Professional-Pipeline Integrity Management||Wood Group Mustang, Inc.||Houston, TX||Sep 24, 2015||$122,720|
|Technical Professional, Cementing Principal||Halliburton Energy Services, Inc.||Houston, TX||Jul 14, 2015||$119,768|
|Technical Professional-Technical Services, Principal||Halliburton Energy Services, Inc.||Houston, TX||Sep 18, 2015||$117,125|
|Technical Professional-Technical Services, Principal||Halliburton Energy Services, Inc.||Houston, TX||Feb 06, 2015||$116,126|
|Technical Professional-Electrical/Electronics, Principal||Halliburton Energy Services, Inc.||Spring, TX||May 15, 2015||$115,856|
|Prinicipal Technical Professional-Piping||KBR, Inc.||Newark, DE||May 19, 2016||$114,400|
|Client Technical Professional||IBM Corporation||Glendale, CA||May 17, 2016||$112,100 -
|Client Technical Professional||IBM Corporation||San Jose, CA||May 08, 2015||$109,762 -
|Technology Lead-US-Professional||Infosys Limited||Columbus, IN||Aug 27, 2016||$85,093|
|Technical Professional-Electrical/Electronics||Halliburton Energy Services, Inc.||Odessa, TX||Aug 24, 2015||$85,000|
|Senior Technical Professional-Technologist||Landmark Graphics Corporation||Houston, TX||Aug 11, 2015||$85,000|
|Technology Lead-US-Professional||Infosys Limited||New York, NY||Dec 19, 2016||$84,864|
|Technology Lead-US-Professional||Infosys Limited||Jersey City, NJ||Jul 31, 2016||$84,864|
|Technology Lead-US-Professional||Infosys Limited||Jersey City, NJ||Feb 08, 2016||$84,864|
|Technology Lead-US-Professional||Infosys Limited||New York, NY||Aug 15, 2016||$84,864|
|Technology Lead-US-Professional||Infosys Limited||Weehawken, NJ||Sep 30, 2016||$84,864|
|Technology Lead-US-Professional||Infosys Limited||Collegeville, PA||Dec 09, 2016||$77,563|
|Technology Lead-US-Professional||Infosys Limited||Blue Bell, PA||Nov 14, 2016||$77,563|
|Technical Professional-Mechanical||Halliburton Energy Services, Inc.||Duncan, OK||Sep 09, 2016||$77,438|
|Technology Lead-US-Professional||Infosys Limited||Irvine, CA||Jan 12, 2016||$77,272|
|Technology Lead-US-Professional||Infosys Limited||Newport Beach, CA||Oct 14, 2016||$77,272|
|Technology Lead-US-Professional||Infosys Limited||Irvine, CA||Jun 12, 2016||$77,272|
|Technology Lead-US-Professional||Infosys Limited||Irvine, CA||Nov 13, 2016||$77,272|
|Technology Lead-US-Professional||Infosys Limited||Plantation, FL||May 12, 2016||$77,002|
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