FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Professional Technician

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Professional Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $97,639

    Average Salary

What Does A Professional Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Professional Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Professional Technician jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Professional Technician Demographics

Gender

Male

73.1%

Female

25.0%

Unknown

1.9%
Ethnicity

White

74.4%

Hispanic or Latino

12.0%

Asian

9.6%

Unknown

2.9%

Black or African American

1.1%
Show More
Languages Spoken

Spanish

39.6%

French

12.5%

German

8.3%

Chinese

6.3%

Arabic

6.3%

Japanese

4.2%

Hindi

4.2%

Mandarin

4.2%

Russian

2.1%

Turkish

2.1%

Hebrew

2.1%

Dakota

2.1%

Urdu

2.1%

Thai

2.1%

Italian

2.1%
Show More

Professional Technician Education

Schools

West Virginia University

10.3%

University of Phoenix

8.6%

Colorado School of Mines

7.8%

Texas A&M University

6.9%

Texas Tech University

6.0%

University of Louisiana at Lafayette

6.0%

Oklahoma State University

5.2%

University of Oklahoma

5.2%

Colorado State University

5.2%

Louisiana State University and A&M College

4.3%

Southwestern Michigan College

4.3%

Iowa State University

4.3%

Washington State University

3.4%

Missouri University of Science and Technology

3.4%

University of Colorado at Boulder

3.4%

West Texas A&M University

3.4%

Purdue University

3.4%

University of Texas at Austin

3.4%

Louisiana Tech University

2.6%

University of Central Florida

2.6%
Show More
Majors

Mechanical Engineering

18.5%

Business

17.2%

Computer Science

8.8%

Chemical Engineering

8.1%

Electrical Engineering

7.5%

Petroleum Engineering

6.2%

Civil Engineering

4.5%

Computer Information Systems

3.9%

Biology

2.6%

Chemistry

2.6%

Industrial Engineering

2.6%

Information Technology

2.6%

Management Information Systems

2.3%

Geology

2.3%

Electrical Engineering Technology

1.9%

Accounting

1.9%

Geological Engineering

1.6%

Criminal Justice

1.6%

Computer Engineering

1.6%

Computer Systems Security

1.6%
Show More
Degrees

Bachelors

52.1%

Masters

18.9%

Other

15.0%

Associate

8.2%

Certificate

2.3%

Doctorate

2.3%

Diploma

1.0%

License

0.2%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Real Professional Technician Salaries

Job Title Company Location Start Date Salary
Technology Solutions Professional, MTC Microsoft Corporation Mountain View, CA Jul 22, 2016 $210,200
Technology Solutions Professional Microsoft Corporation Mountain View, CA Oct 14, 2016 $210,200 -
$230,200
Technical Professional Leader KBR, Inc. Houston, TX Sep 12, 2015 $174,720
Technology Solutions Professional Microsoft Corporation New York, NY Sep 12, 2016 $166,860 -
$186,860
Technical Professional Response III (Regional) Halliburton Energy Services, Inc. Houston, TX Jun 16, 2016 $163,488
Technical Professional Response III (Regional) Halliburton Energy Services, Inc. Houston, TX Jun 14, 2016 $163,488
Technology Solutions Professional Microsoft Corporation New York, NY Oct 07, 2016 $161,733
Technical Solutions Professional Datera, Inc. Mountain View, CA Apr 13, 2015 $160,000
Technology Solution Professional Microsoft Corporation Miami Beach, FL Jan 08, 2016 $154,020
Technology Solutions Professional Microsoft Corporation Redmond, WA Jun 06, 2016 $152,500
Technology Solutions Professional Microsoft Corporation New York, NY Apr 01, 2015 $149,555
Technology Solutions Professional Microsoft Corporation Redmond, WA Aug 24, 2015 $147,000
SR. Technical Professional-Technologist Landmark Graphics Corporation Houston, TX Aug 06, 2016 $95,000
SR. Technical Professional-Technologist Landmark Graphics Corporation Houston, TX Jun 08, 2016 $95,000
SR. Technical Professional KBR, Inc. Houston, TX Aug 20, 2016 $94,880
SR. Technical Professional-Process KBR Inc. Houston, TX Jan 02, 2016 $94,810
Senior Technical Professional-Process KBR Technical Services, Inc. Houston, TX Dec 13, 2016 $94,810
Technology Lead-US-Professional Infosys Limited Sunnyvale, CA Jun 12, 2016 $94,619
Technical Professional KBR, Inc. Houston, TX Jun 09, 2016 $82,270
Technical Professional KBR, Inc. Houston, TX May 09, 2015 $82,000
Technical Professional KBR, Inc. Houston, TX Sep 05, 2015 $82,000
Technical Professional-Process KBR, Inc. Houston, TX Dec 09, 2016 $81,894
Technology Lead-US-Professional Infosys Limited Frederick, MD Jul 08, 2016 $81,219
Technical Professional-Structural KBR, Inc. Houston, TX Jan 12, 2015 $81,177
Technology Lead-US-Professional Infosys Limited East Hanover, NJ Apr 11, 2016 $80,995
Technology Lead-US-Professional Infosys Limited Parsippany-Troy Hills, NJ Oct 31, 2016 $80,995

No Results

To get more results, try adjusting your search by changing your filters.

Show More

Top Skills for A Professional Technician

SafetyProductionEnhancementHalliburtonTechnicalLabEnsureComplianceWindowsServerHardwareCustomerServiceFluidSystemsDatabaseTroubleshootVideoInternetTechnicalSupportJobExecutionWebHSEPersonalCareServiceQualityCustomerSatisfaction

Show More

Top Professional Technician Skills

  1. Safety
  2. Production Enhancement
  3. Halliburton Technical
You can check out examples of real life uses of top skills on resumes here:
  • Assumed a self reliant role in becoming proficient in oilfield operations, safety procedures and processes.
  • Assisted in production enhancement operations throughout the front range in Colorado.
  • Completed Halliburton Technical Training Program and worked in the field as an operator/assistant.
  • Collaborated with Sand Screens team for product development of oil filtration devices.
  • Assigned roles, responsibilities, and due dates to ensure compliance and accountability for project completion.

Top Professional Technician Employers

Professional Technician Videos

A day-in-the-life of a dental laboratory technician

How to Become a Professional Automotive Technician

The life and Career of a Professional Sound Engineer

×