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Professional teller skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical professional teller skills. We ranked the top skills for professional tellers based on the percentage of resumes they appeared on. For example, 21.8% of professional teller resumes contained customer service as a skill. Continue reading to find out what skills a professional teller needs to be successful in the workplace.

15 professional teller skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how professional tellers use customer service:
  • Provided excellent customer service, used my time effectively in a fast-paced environment, and contributed to a positive team environment.
  • Seek to delight customers and deliver exceptional customer service with a positive attitude and establish customer relationships.

2. Bank Procedures

Here's how professional tellers use bank procedures:
  • Bank teller receiving and processing transactions accurately and timely following bank procedures while assisting customers with their banking needs and questions.
  • Executed operational compliance requirements for federal regulations and implemented bank procedures, policies and objectives of the Bank.

3. Check Accuracy

Here's how professional tellers use check accuracy:
  • Accept cash and checks for deposit and check accuracy of deposit slip, process cash withdrawals.
  • Received and counted working cash at beginning of shift Accepted cash and checks for deposit and check accuracy of deposit slip.

4. Foreign Currency

Foreign currency is a medium of exchange made of coin or paper that is printed and used in other countries. A foreign currency cannot be used to buy goods and services in any country other than the one in which it was printed unless the government of that country approves its use. Banks trade foreign currencies either by the actual handling of currency or checks or by establishing balances in foreign currency with banks in those countries.

Here's how professional tellers use foreign currency:
  • Processed intermediate transactions including Fed Wires, Foreign currency, check & debit card re- orders, and cash advances.
  • Perform simple and complex transactions, e.g., deposit, withdrawal, official items, foreign currency, payments.

5. Loan Payments

Here's how professional tellers use loan payments:
  • Offered services such as: receiving loan payments, deposits, cashing of traveler and cashier checks and issuing savings withdrawals.
  • Greeted customers, accurately processed transactions such as, cashing checks, making deposits, loan payments and withdrawals

6. Customer Relationships

Customer relationships are the interactions and efforts made by a company to improve its customer service. Customer relationships cover not just all of the essential roles performed by customer support, but also the initiatives made before and after the interaction with a customer.

Here's how professional tellers use customer relationships:
  • Mentored with Personal Bankers to exceed teller expectations and build customer relationships.
  • Deepen customer relationships by cross-selling additional bank products and solutions.

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7. Bank Products

Those products which a bank offers to its customers are called bank products. There a variety of services that a bank offers to attract customers. Some of the banking products/ services are: giving loans, overdrafts, check payments, exchange of foreign currency, consultancy services credit, debit and ATM cards, home and online banking.

Here's how professional tellers use bank products:
  • Recommend bank products to customers that would enhance their relationship with the bank and deepen their relationship with the bank.
  • Develop and maintain relationships with Bank of America customers to enhance their banking experience and successfully sell bank products/services.

8. Credit Card Payments

Here's how professional tellers use credit card payments:
  • Processed basic deposits/credit card payments, opened accounts, balanced drawer/vault.
  • Assisted customers with deposits/withdrawals/mortgage and credit card payments.

9. Customer Loyalty

Here's how professional tellers use customer loyalty:
  • Followed all established policies and procedures, ensured customer satisfaction, and customer loyalty.
  • Build customer loyalty by establishing and maintaining relationships through courtesy and exceptional service.

10. Bank Services

Here's how professional tellers use bank services:
  • Identified new sales opportunities by offering customers optional bank services.
  • Required to sell at least two other bank services to customers per day and have always exceeded goal.

11. Financial Transactions

The type of agreement held between two parties (buyer and seller) regarding an exchange of funds for an asset, is termed as a financial transaction. The financial transaction is the exchange of products, services, cash or credit, information, and other things of value among two separate entities for a common goal.

Here's how professional tellers use financial transactions:
  • Verified all currency and identification whilst performing accurate financial transactions in compliance to company established procedures and standards.
  • Processed various types of financial transactions accurately and accordingly.

12. Cross-Sell

Cross-selling is the activity of selling various products or services to a consumer to add the sale value.

Here's how professional tellers use cross-sell:
  • Top Performer in cross-sell banking services and products to clientele.
  • Promoted cross-sell of Bank of America's products and services.

13. Bank Policies

Here's how professional tellers use bank policies:
  • Coached teammates on bank policies and product information while meeting and exceeding quarterly sales goals.
  • Adhered to bank policies and procedures, as well as Federal regulations.

14. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how professional tellers use customer transactions:
  • Process customer transactions/customer support/knowledge of regulatory requirements.
  • Processed customer transactions using computerized methods and assisted with other inquiries such as balances or complaints.

15. Cash Drawers

Here's how professional tellers use cash drawers:
  • Processed transactions accurately and efficiently, balanced cash drawers and ensured consistent accuracy in all monetary transactions.
  • Balance cash drawers in accordance with the Credit Union procedures and regulation including periodic batching of checks.
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List of professional teller skills to add to your resume

Professional teller skills

The most important skills for a professional teller resume and required skills for a professional teller to have include:

  • Customer Service
  • Bank Procedures
  • Check Accuracy
  • Foreign Currency
  • Loan Payments
  • Customer Relationships
  • Bank Products
  • Credit Card Payments
  • Customer Loyalty
  • Bank Services
  • Financial Transactions
  • Cross-Sell
  • Bank Policies
  • Customer Transactions
  • Cash Drawers
  • Secrecy
  • Bank Secrecy Act
  • Problem Resolution
  • Customer Inquiries
  • Savings Accounts
  • Customer Accounts
  • Core Values
  • Anti-Money Laundering
  • Security Procedures
  • Financial Services
  • Federal Regulations
  • Cashier Checks
  • Monetary Transactions
  • Customer Complaints
  • Manage Risk
  • Savings Bonds
  • Account Inquiries
  • Sales Referrals
  • Consumer Service
  • Mortgage Payments
  • Customer Issues
  • Develop Rapport
  • Professional Treatment
  • Upselling
  • Financial Products
  • Bank Cards
  • Deepen Relationships
  • Bank Names
  • Numerical Amounts

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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