Program consultant job description

Ready to help us transform healthcare? Bring your true colors to blue.

The Program Consultant is responsible for documentation of processes and requirements. They will engage in the development and execution of user acceptance test plans and proactively identify and manage business risks.

Technical Program Consultant:

+ Act as a trusted partner to all internal and external areas by providing technical consultation and mitigation strategies through program implementations and post go-live.

+ Employ critical thinking, data gathering, data analysis and problem-solving skills to evaluate each potential opportunity and make go forward recommendation.

The Team

+ As an integral part of the Health Management Operations team the Program Consultant candidate will provide technical guidance and leadership to other members of the organization.

Key Responsibilities:

+ Act as technical support using Jiva Care Management System in the following areas: Assessment design and maintenance, Sentinel Engine configuration support, Production deployments using JCMT

+ Act as technical support using Interquel evidence-based clinical decision system which include the following: Criteria customizations, Delivering monthly/annual releases, User provisioning

+ Provide defect tracking and management support using JIRA

+ Provide business analyst support using requirements gathering and documentation skill set.

+ Able to synthesize large amounts of information and tailor the message to staff and/or senior management

+ Employ Project Management techniques, tools, and methods proficiently and consistently

+ Utilize well-developed verbal, written and facilitation skills to develop, create and effectively present senior level presentations, including executive summaries

+ Able to motivate fellow employees by fostering team spirit, an attitude of cooperation, trust and a commitment to the team and Organization including training and mentoring peers

+ Must be flexible and able to quickly adapt to a dynamic environment

Key Qualifications:

+ Broad knowledge of Agile and Waterfall methodologies.

+ Operations experience in a Medical Management Operations

+ Strong working knowledge of BCBS products & systems

+ Team player able to work in a fast-paced environment under tight deadlines.

+ Strong organizational abilities to handle multiple priorities and meet strict deadlines

Education and Experience:

+ Bachelor's degree required in Business or IT

+ MBA, MIS, MS or MPH preferred.

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationQuincyTime TypeFull time

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. We provide a flexible hybrid work model in which roles are designated as resident (on site 4-5 days/week), mobile (on site 1-3 days/week), or eworker (on site 0-3 days/month).

Blue Cross Blue Shield of Massachusetts, has a COVID-19 vaccination requirement for building entry. Your offer of employment is dependent upon either being fully vaccinated for COVID-19 or an accommodation based on a disability or sincerely held religious belief, practice, or observance by submitting a request to Human Resources.

Under general direction, the Learning Program Consultant (LPC) role is accountable for developing solutions that optimize adoption and performance outcomes. The LPC manages aspects of solution development and delivery and provides oversight on small-medium learning projects. The LPC ensures the quality and maintenance of assigned learning programs. Communicates to the Manager regarding development and delivery of all services and projects/programs as well as the health of assigned learning programs.

+ Supports the consulting and business partnering processes by defining customer needs and components of the proposed solution
+ Participates in assigned aspects of learning facilitation

+ Designs and develops minimum viable solutions that best balance outcomes with cost, time and quality in front end analyses

+ Identifies opportunities to leverage technology within learning programs and manages technologies as assigned

+ Supports development of the Change Management Strategy

+ Executes specific coaching and feedback-related tasks

+ Collaborates with WRS team members to assure learning program content compliance and quality

+ Participates in the collection and analysis of data and prepares reports of results in support of the impact evaluation process

+ Manages all aspects of small to medium scale projects from original concept through final implementation, assuring achievement of committed outcomes

+ Gathers content from identified knowledge sources and creates components from the Performance Support Plan

+ Collaborates with WRS team members to assure the compliance and quality of content within the Center of Excellence repository

+ Contributes to knowledge sharing among WRS team members to grow target skills and competencies

Required Knowledge, Skills, Abilities and Experience:

+ 4-7 years' experience working in human performance engineering (HPE) functions (Experience can be in traditional roles, such as instructional designer, technical writer, trainer, courseware engineer, change agent, performance consultant or a similar role

+ 3 years' experience in project management

+ Knowledge and experience with data collection, analysis and reporting methods

+ Knowledge of quality assurance practices

+ Excellent written and verbal communication skills; including excellent presentation skills

+ Ability to execute medium to large projects in learning and change management

+ Ability to create and maintain learning and performance support deliverables

+ Ability to set up and moderate various learning technologies; i.e. Web conferencing, collaboration tools, LMS

+ Ability to plan, organize, assign and report on work to meet commitments

+ Ability to work in a matrixed team and drive engagement with other team members

+ Ability to build business partnerships, such as creating proposals

+ Ability to use different learning delivery methods, i.e. facilitation, coaching & feedback

+ Ability to manage multiple priorities and keep initiatives on track to achieve outcomes

+ Strong problem-solving and decision-making skills

+ Ability to use project management tools and methods

+ Ability to use change management tools and methods

+ Ability to use learning and performance support authoring tools and methods

+ Proficient use of the MS Office Suite (Word, Excel, PowerPoint)

Required Training and Education:

+ Bachelor's degree or equivalent work experience

Desired Training and Education:

+ PMP, CPTD

Benefits and Perks:

+ Work/Life Balance - NASCO helps you find success at the workplace, and at home.

+ Matching 401(k)

+ Employee Recognition and Bonus Programs - When NASCO is successful so are our employees!

+ Tuition Assistance - Learn, develop, and grow... on our dime!

+ E-Learning - Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost.

+ Choice of Blue Cross Blue Shield Health, Dental and Vision Plans

+ Wellness Program

+ 17 Days of Paid Time Off (PTO) per year - not including major holidays. That's just starting out.

+ Company discount plans on mobile, technology services, etc., to help you save money.

NASCO is a Minority/Female/Disability/Vet/Affirmative Action Employer. Must have legal authority to work in the US.

Travel Requirements: 0-20%

External Company Name: National Account Service Company, LLC

External Company URL: www.nasco.com

Street: Corporate

Telecommute: Yes

**PROGRAM CONSULTANT-EPMO**

**WHAT IS THE OPPORTUNITY?**

The Program Consultant-EPMO is responsible for the operational management of the Enterprise PMO, overseeing the execution of major programs across the bank. This position is responsible for the planning, implementation and successful delivery of one or more key PMO functions, supporting the Program Managers and Project Managers in their project oversight. This includes managing the governance, reporting, quality assurance and end-to-end project delivery for enterprise transformation; providing transparency into program status and mitigating risk or issues to these projects. This position will help support the development, training and adherence to enterprise change standards and processes. Program elements may include areas such as organization structure, processes, operational support and technology. Role will be instrumental in driving and tracking program activities, negotiating changes in plans and effective communication with all stakeholders and senior management. Success of program outcomes will be measured by the implementation and fulfillment of a strategy and realization of program's defined benefits and results.

**Residential Lending Division**

Make a meaningful difference as a member of City National's Residential Lending group. This is a great opportunity to grow your career with a stable and expanding organization while enhancing and retaining bank client relationships through competitive mortgage products and solutions with exceptional service and care.

**WHAT WILL YOU DO?**

+ Document and communicate Enterprise Program Management Office objectives, coordinating activities across multiple departments and projects to achieve program goals.

+ Implement program and governance structures to support successful delivery and manage program risk

+ Support management of mid to large complex programs and projects as needs dictate

+ Sets, maintains and ensures standards for project management across the organization

+ Create oversight functions to support program strategy alignment, program plan delivery and schedule management.

+ Support education/learning for change practitioners of large complex programs and projects

+ Facilitate and support high-level meetings for PMO requirements and to operationalize the EPMO reporting, risk oversight and governance

+ Accountable to program stakeholders and senior management for managing the outcome of all program elements.

+ Communication creation for key stakeholders, coordinating and holding periodic briefings/status updates.

+ Create strategies for risk mitigation and contingency planning, providing transparency to enterprise wide issues and risks

+ Document cross-program dependencies

+ Provide guidance and leadership to a matrixed Program & Project Team.

+ Adhere to CNB Project Management Guidelines and delivery methodologies when applicable

+ Complies fully with all Bank Operational policies and procedures and completes all required training.

**WHAT DO YOU NEED TO SUCCEED**

**Must-Have***

+ Bachelor's Degree

+ Minimum 2 years of experience managing complex programs/projects involving a large team with multi-department impact.

+ Minimum 2 years banking/financial services and/or technology industry experience.

+ Minimum 3 years supporting a Project Management Office or Risk/Governance function

**Skills and Knowledge**

+ MBA Degree a plus

+ PMP or Master's Degree preferred.

+ Ability to consolidate and produce relevant project data to executive stakeholders to make informed decisions

+ Expert with the MS Office Suite with a focused ability to create concise and compelling presentations (Project Plans in MS Project, Presentations in PowerPoint, Word, Excel, etc).

+ Enterprise Project Management Operations Project Management background desired.

+ Must have strong business savvy with good diplomacy skills in order to influence and be effective with senior executives.

+ Exceptional written and verbal communication skills

+ Exceptional leadership, coaching and negotiation skills.

+ Demonstrated ability to problem solve and exercise solid judgment

+ Demonstrated ability to communicate with highly technical as well as functional partners

+ Must be extremely knowledgeable in all aspects of project methodology, various project management tools and techniques across all program and project activities

+ Knowledge or experience in the implementation and/or support of applications and/or infrastructure environments within a technology organization a plus

**Compensation**

Starting base salary: $75,048 - $94,552 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

***To be considered for this position you must meet at least these basic qualifications**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

**ABOUT CITY NATIONAL**

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

**Positions based in New York City:** In order to work on-site at City National Bank in New York City, you must be fully vaccinated against COVID-19, per city requirements. Shortly after your start date, you will be required to attest to your vaccination status and will be required to provide proof of vaccination.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledProject Management, Residential Lending