Program coordinator jobs in Bayamn, PR - 23 jobs

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Work helps learners gain the skills they need to succeed in today's job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education. With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non-degree credentials and delivers practical, job-ready outcomes for learners at every stage of their career journey. To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see *********************************************************** The Student Advisor role is a customer service-focused position dedicated to providing reliable, high-quality support to students. You will operate in a dynamic, structured environment in this role. Each shift, you will complete around 70 tasks and handle numerous inbound and outbound phone calls. With a strong commitment to service, you will actively listen to students, show compassion, and de-escalate concerns with professionalism and care. This role requires you to multitask within various platforms and tools while delivering accurate, efficient, and well-detailed assistance. Your compassion, communication skills, and technical agility will ensure every student receives an exceptional customer experience. **What you'll do here:** **Student Support & Relationship Building:** + Provide exceptional customer service by actively listening, empathizing, and responding to students' needs. + Build professional rapport quickly through **required** **inbound and outbound phone calls** , email, and case communication. + Maintain a calm, compassionate, and solutions-focused approach, even in challenging or escalated situations. **Case & Contact Management** + Handle approximately 70 assigned tasks per shift while meeting productivity, accuracy, and service-level expectations. + Maintain a 95% case closure and answer rate by efficiently managing a high volume of required phone contacts. + Document all interactions thoroughly and accurately across multiple systems, browsers, and applications. **Problem Solving & First-Contact Resolution:** + Identify issues quickly, determine the underlying cause, and resolve concerns by using approved guidance, required scripts, and sound judgment while supporting and advocating for the student. + Provide clear, accurate, and timely solutions that help students move forward and minimize repeat contacts. + Balance student needs with business policies while staying professional, empathetic, and solution focused. **De-escalation & Customer Advocacy:** + Use emotional intelligence and conflict-resolution techniques to de-escalate tense or emotionally charged situations. + Advocate for students by understanding their challenges, addressing concerns thoroughly, and guiding them through next steps. + Maintain consistent professionalism and composure while helping students feel supported and heard. **Skills you will need here:** + **Passion for Students:** Driven to exceed customer expectations by providing exceptional service and resolving customer issues effectively. + **Emotional intelligence:** Showing genuine care and understanding towards customers' concerns and needs. Showing compassion towards customers by acknowledging their emotions and providing appropriate support and solutions. + **Communication:** Demonstrating effective communication skills to build rapport and establish a positive relationship with students. Actively listening to customers to fully understand their concerns and requirements. + **Efficiency:** Demonstrating the ability to meet or exceed customer service efficiency metrics and performance goals while handling assigned cases and phone calls within a structured and fast-paced environment. + **Attention to detail:** Handling numerous tasks across multiple applications and screens while ensuring accuracy and thoroughness in responses. + **Technological** **proficiency:** Proficient in using computers, navigating multiple browsers, tabs, and tools simultaneously to answer questions quickly and optimally. + **Organization:** Uses time management to handle assigned tasks. Maintaining a system to prioritize and track tasks to ensure they are completed effectively and on time. + **Punctuality:** Being consistently on time and present for scheduled shifts. Proactively communicating any unexpected events or issues that may affect attendance or performance. **Experience** + 1-2 Years Experience in Customer Service, in a fast-paced environment + Bilingual - Fluently Speak, Read, and Write in **Spanish/English (Required)** + Proven ability to work in a fast-paced student or customer facing environment. + We encourage individuals with diverse service experiences to apply (examples include hospitality, restaurants, retail, collections, childcare and education). Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $39,000.00 - $43,000.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

About the Role As a Group Leader, you will be the primary liaison and guide for groups of MBA students and professors visiting San Juan Puerto Rico. This role involves much more than just guiding; you'll be responsible for making their experience in San Juan Puerto Rico informative, seamless, and memorable. Working directly with our clients, you'll lead them to business meetings, guide them on cultural tours, and share your passion and knowledge about the city, providing them with unique insights into San Juan Puerto Rico business environment and cultural heritage. In addition, you'll manage and coordinate final logistics for each group's activities, which include communicating with bus drivers, reconfirming business meetings, managing dietary restrictions in group meals, and quickly resolving any unexpected issues that arise. We're looking for resourceful, knowledgeable, and enthusiastic freelancers available on a project basis to work with us whenever groups are in town. This position requires flexibility, as groups typically stay for a full week, and schedules often include evenings and weekends. Key Responsibilities: Serve as the primary point of contact for each group from arrival to departure. Guide and engage participants through business meetings, cultural tours, and local experiences. Coordinate logistics such as transportation, meeting confirmations, and dining arrangements. Quickly address and resolve any unexpected issues to ensure smooth operations and client satisfaction. Requirements: Certified Tour Guide License is a plus. Passion for San Juan Puerto Rico: Enthusiastic about sharing the destination's unique history, culture, and local insights with international visitors. In-depth Local Knowledge: Extensive knowledge of the destination's demographics, economy, business scene, culture, and neighborhoods. Fluent English Communication: Strong verbal communication skills to effectively engage with an international audience. Excellent Time Management: Punctual, reliable, and attentive to detail. Group Leadership Skills: Confident in leading groups using both public and private transportation. Client-focused Approach: Committed to delivering outstanding client satisfaction. Proactive and Independent: Able to take initiative, solve problems independently, and manage time effectively. Why Join Us? This role offers a unique opportunity to connect with diverse international groups and share your knowledge and love San Juan Puerto Rico. As a project-based freelancer, you'll enjoy the flexibility to balance this role with other commitments while gaining valuable experience in cross-cultural engagement and client relations. Austral Group is an Equal Opportunity Employer. We are committed to fostering a diverse, equitable, and inclusive workplace where everyone -- regardless of race, color, sex, age, ethnic or national origin, sexual orientation, marital status, religious or political beliefs, disability or gender identity -- feels a sense of belonging. We believe diversity is key to unlocking new perspectives and innovation, and our global team reflects a wide range of cultural, ethnic, educational, and professional backgrounds. Together, we celebrate differences and collaborate across borders to drive creativity and growth.

Review prospective admissions against approved admission criteria, policies and procedures. Initiate contact to gather required clinical and demographic data from patient and other sources. Respond promptly to inquiry calls. Schedule assessments. Conduct pre-admission assessments. Assist prospective patients and significant others in seeking treatment. Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission. Coordinate with referral sources. Coordinate transportation arrangements for patients. Responsible for maintaining all the documentation involved with the admissions process.

MAVI is a nonprofit organization with 37 years of experience providing independent living services to people with disabilities (PWD). Our mission is to promote their inclusion in community living to encourage them to become self-sufficient, empowered individuals with equal opportunities. MAVI's headquarters are located in San Juan with four additional offices in Caguas, Rio Grande, Arecibo and Añasco. Our VISTA members will have the opportunity to learn basic sign language and participate in a comprehensive capacity building program that will provide important skills to better understand and support PWDs, (emergency preparedness and response, sensibility, characteristics of different types of disabilities, ADA Law, among other topics). They will also have the opportunity to contribute in a nonprofit organization's programmatic, resource development and volunteer development areas, making this a valuable learning experience. Members will be supporting programs aimed at providing services to an underserved population who desperately need skills to obtain employment and improved living conditions for independent living. The program services members will be supporting include: • Financial Resource Development to develop and expand diversified funding alternatives to provide additional resources for our existing programs personnel and operational costs associated with those programs. • Program development and delivery to improve and expand existing employment programs. • Volunteer development to develop a volunteer pool to assist in organizations operational needs. MAVI is looking for creative, sensible members who can support our existing programs and bring innovative ideas for their improvement. For more information you may contact Yomari Rivera at ******************* or Milly de la Torre at **********************, visit our webpage ********************** or call us at **************. We look forward to having you in our team! Further help on this page can be found by clicking here. Member Duties : Financial Resource Development - develop and expand diversified funding alternatives . • Fundraising activities • Donor outreach • Grant identification • Creation of a capital campaign and donation tracking system Program development and delivery - improve and expand existing employment programs: • Support in the development of additional trainings for employment candidates • Aid with the implementation of the program by searching and identifying job opportunities for candidates Volunteer development - develop a volunteer pool to assist in organizations operational needs: • Social media development • Partnership outreach with universities and other organizations for volunteer recruitment, training and managing • Train our organization on volunteer recruitment, management and retention strategies • Create volunteer intake, tracking/recognition plan Program Benefits : Training . Terms : Car recommended . Service Areas : Community and Economic Development , Community Outreach . Skills : Recruitment , Veterans , Fund raising/Grant Writing , General Skills , Communications .

At TOTE Group, we take pride in our valued position as an industry leader in maritime shipping, shipbuilding and management, and terminal operations. We are dedicated to serving our customers by seamlessly connecting our ship services and technical solutions with our environmentally sustainable maritime vessels and world-class terminal operations. We consist of independently operated companies spanning four business lines: Maritime, Terminals, Services and Logistics. These businesses uphold our shared values of Safety, Commitment, and Integrity, leading us to consistently provide reliable and superior service to our customers and the communities we serve and operation within. For more information about TOTE, please visit us at ****************** Follow @TOTE on LinkedIn. Job Description Envision spending your summer working with energetic colleagues and inspirational leaders, all while gaining world-class experience in one of the most dynamic organizations in the maritime and logistics industry. This is a reality for participants in the TOTE Internship (Development) Program. TOTE Development Program Internship Description: As a TOTE intern, you will participate in a paid summer internship program working on meaningful assignments that have a real impact on our business nationwide. TOTE offers you an opportunity to work in a variety of fields based on your degree type. This internship is 10-weeks in length but can be shorter in duration for maritime academy co-op specific programs within the TOTE Services Business Unit. TOTE's company structure offers you an opportunity for a variety of potential work experiences that are aligned to a variety of functional areas, including those listed below. Interns will be placed in assignments based on business needs and skill set. Operations Logistics Finance Safety Commercial Sales Customer Service Excellence TOTE strongly considers high performing interns as candidates for their TOTE Development Program (TDP) after they graduate. TDP is a rotational program with rotations conducted in a variety of functional areas within the business. The goal of the program is to develop TOTE's future leaders, provide exposure across the business on a national scale, and forums for skill and professional development. Minimum Qualifications: Currently pursuing a degree in: Supply Chain Management, Logistics, Industrial Engineering, Business Analytics and/or Sales and Marketing (other related majors will be considered) Expected graduation date between Dec 2026 - Dec 2027. Demonstrated leadership skills (i.e., extracurricular activities or projects). Prior work experience (including prior internship or volunteer work). Mobility is a key requirement as a pipeline internship to our TOTE Development Program. Preferred Qualifications: Ability to work in a fast-paced environment and conduct tasks with minimal supervision Excellent interpersonal skills Strong analytical and problem-solving skills Ability to adapt to changes in timelines and manage ambiguity Excellent verbal and written communication skills Willingness to travel This position is limited to persons with indefinite right to work in the United States Pass a drug screen and background investigation How to apply: Submit your resume and your letter of intent. Your letter of intent should include: Why you are interested in an internship at TOTE; What your goals are for an internship; Other information that demonstrates your interest, capabilities, and skills; and Location of interest Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit and use hands to operate computer controls, calculators, and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms, and perform duties at a marine terminal or aboard a commercial vessel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision to review reports and the ability to adjust focus to computer terminal. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Employment Opportunity: TOTE is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. TOTE is a drug

This role is not open to visa sponsorship or transfer of visa sponsorship including those on H1-B, F-1, OPT, STEM-OPT, or TN visa, nor is it available to work corp-to-corp. Skip the “entry-level grunt-work,” and start making a real impact on Day 1. As part of the Red Ventures Launch program internship, you'll find unparalleled opportunities to gain exposure to the role and learn what it's like to work at RV over the 10-week summer internship period with the goal of getting a full-time return offer for the following summer. You'll start with a large cohort of interns who will be your community as you navigate the RV internship environment together. You will experience in-depth onboarding and extended training to help you learn the ropes, accelerate your growth, and further hone your skills. After getting ramped up, you will join your assigned RV team, meet your manager and mentor, and gain hands-on industry experience to invest in your career growth. Interns will also get the chance to get to know the RV culture through engagement events and social impact opportunities. The Launch Program internship is NOT a chance to sit on the sidelines to learn how we do things. It's your chance to dive in headfirst and take advantage of a 10-week vision into the work we do, learn from our top mentors, and get a jump start into your Red Ventures career while still in school. What You'll Do: Join a team within Red Ventures - such as SEO, Paid Media, Customer Experience, or Business Operations - where you'll contribute to meaningful projects while gaining exposure to how each function drives impact across the business. Build a diverse skill set by working across multiple functions, learning to flex between different types of problems, and adapting to where the business needs you most. Take on a dedicated project focused on solving a complex, ambiguous business challenge. You'll be responsible for shaping the problem, defining measurable outcomes, and driving it from idea to recommendation - thinking strategically about the big picture while diving deep into details to uncover new opportunities. Leverage data processing and analytical tools to explore large datasets, identify insights, and surface trends that inform business strategy and drive smarter decisions. Evaluate the impact of your work, synthesizing findings into clear, actionable recommendations that influence outcomes and align stakeholders. You will use reporting to monitor on site performance to all levels of the business and use KPIs to inform and create new initiatives that will directly grow revenue. You'll have access to mentors to help in your growth and development / you'll get the opportunity to present to business leadership Above all else you'll be the owner of your work and the projects that you're responsible for, insights you glean, and strategy you drive will be up to you What We're Looking For: Graduating Summer 2027 with a relevant undergraduate degree such as (but not limited to) business, data analytics, math, statistics, economics, finance or a combination of these. Internship start date in our June 2026 cohort. Entrepreneurial mindset with strong business acumen and capability of coming up with creative ideas to create value for consumers and businesses. Strong grit and learning mentality when faced with challenging projects, unfamiliar technology, and ambiguous business problems. Willingness to innovate by exercising discernment, sound judgment, problem-solving skills, and creativity using limited information. A demonstrated track record of success academically or in prior internships, with experience proactively taking ownership of important projects. Analytical internships or projects in digital marketing are a plus! Bias to action and a committed, intrinsically motivated effort toward raising the bar through constant learning and improvement. Ability to collect, mine, and manipulate data from disparate data sources, with a willingness to dig deeper and understand the process that creates data. Demonstrated ability to drive decisions and behavior changes through analytical capabilities and data-driven solutions, and the ability to measure and analyze the impact of these solutions. Demonstrated ability to synthesize complex data into actionable insights, and effectively communicate these insights and recommendations to both technical and non-technical stakeholders. Foundational analytics toolkit - data extraction, manipulation, and visualizations (e.g., SQL, Tableau, Advanced Excel). Scrappy, tenacious, and self-motivated. BUT - also a team player with no ego, a competitive spirit, and great sense of humor. Passionate about working in a dynamic, fast-paced, performance-driven environment. Who We Are Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit *********************** and follow @RedVentures on social platforms. At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment. We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked here. #LI Click here for more details regarding the employee privacy policy: ******************************************************* Questions about this Privacy Notice can be directed to ******************************. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics. Headquartered in Chantilly, VA., Amentum employs more than 50,000 people on all seven continents. Amentum is supporting the U.S. Department of Justice (DOJ) in providing specialized training, advisory and mentoring services to host nations under the Criminal Division's International Criminal Investigative Training and Assistance Program (ICITAP). **************************************** ICITAP is a cornerstone of America's global strategy for combating transnational crime, terrorism, countering trafficking in persons, establishing rule of law and enhancing human rights in developing countries. Amentum is the contract service provider to the DOJ ICITAP and Overseas Prosecutorial Development, Assistance and Training (OPDAT) programs. **Please Note: This is an Independent Contractor position with Amentum, it should not be considered an employment relationship with Amentum.** **Position Summary** The Department of Justice's International Criminal Investigative Training Assistance Program (DOJ/ICITAP), in partnership with the Department of State's Bureau of Counterterrorism (DOS/CT) is implementing several programs across the ICITAP Counterterrorism Operations Unit focused on the following lines of efforts: - Strengthening the counterterrorism operations of partner nations by increasing the participation of women in CT law enforcement units through strategic tactical and leadership training - Building responsive and effective prison management systems to repatriate, rehabilitate, reintegrate, and prosecute foreign terrorist fighters - Continuing efforts to strengthen bilateral and regional capacity for countering malign Iranian influence and Hizballah's activities. DOJ/ICITAP is seeking an advisor who will be responsible for engaging partner governments to achieve these objectives: (1) strengthen the abilities of partner governments to detect, deter, and respond to terrorism and violent extremism by providing targeted technical, tactical, and leadership training; (2) support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts; and (3) promote the sharing of best practices related to counterterrorism investigations. This advisor will also provide professional training to partner governments that tailor country specific strategies to promote lasting change from within an agency that will ultimately contribute to the operational effectiveness in combatting transnational crime and terror. This program operates globally, and traveling is expected. **Job Duties and Responsibilities** + Engage with partner countries, organizations, and relevant officials to assess and strengthen bilateral and regional capacity for countering terrorism, countering malign Iranian influence + Engage with partner countries and organizations to develop a common understanding of the threat, exchange best practices, and identify gaps and further assistance needs. + Facilitate networking opportunities, counterterrorism training, and the advancement of successful women in law enforcement while promoting U.S. counterterrorism efforts abroad. + Assess partner country's existing capacity to counterterrorism and the role of women within their policing strategies. + Provide partner governments with the knowledge and tools to support organizational change that recognizes the strategic value of women's participation and leadership in law enforcement counterterrorism efforts. + Develop and implement curriculum for training on a variety of law enforcement topics, including recruitment/retention, performance standards, interview and interrogation of women and children, and counterterrorism operations. + Manage staff and individuals within probations and post monitoring within the host nation by providing best practice principles. + Work with local, state, and federal law enforcement agencies to facilitate information sharing, to assist with investigations and to provide guidance on probation and post release monitoring matters, countering Iranian influence and subversion, and women in policing. + Instruct on concepts of interviewing and communicating with offenders and others in person, by telephone or by written correspondence in a variety of settings during the supervision period. Visits offenders and others in their homes and in the community for the purpose of verifying and assessing the home situation and the offender's adjustment while under supervision. + Provide information on the analysis and interpretation of gathered case information to: a) identify additional information needs; b) assess offender risk; c) create and update a case plan; d) formulate supervision strategies by applying host nation agency policy and procedures, training and experience; e) implements supervision plans and strategies to insure compliance with conditions of supervision and/or to maintain the offender in the community with minimal risk to the public by applying host nation policy and procedure, training and experience. + Provide operational assistance via workshops, trainings, equipment donations etc. to bolster counterterrorism skillsets for law enforcement professionals. + Facilitate rapid deployment of subject-matter experts to provide technical assistance in the identified partner nation. + Maintain documentation, generate reports to summarize activities and report progress (After Action, Quarterly, Bi-weekly, etc.), create and maintain databases for the storage of information and assist in audits. + Assist, evaluate, and advise ICITAP and DoS CT with strategy development to promote new and innovative approaches to engage women in counterterrorism. + Conduct regular TDY travel to selected countries for country-assessments, training, evaluations, equipment donations, etc. **Requirements/Qualifications:** + Minimum of Bachelor's degree from an accredited institution in international relations, law enforcement, justice studies, women, peace, and security studies, public policy or related field; preferred Master's degree. + Minimum ten to fifteen years of experience in law enforcement; senior leadership rank preferred. + Intimate knowledge of Hizballah and other Iranian-backed proxies. + Knowledge and experience working with capacity building and strategy development in the law enforcement and counter terrorism arena. + Experience working overseas with high-ranking senior government officials. + Demonstrated ability to liaise effectively with partner governments, foreign officials, and international organizations. + Experience working with professional development networks in law enforcement. + Familiarity and experience with UNSCR 1325 Resolution on Women, Peace and Security; + At least one-year experience with a focus on training and/or curriculum development, and/or mentoring and advising in international missions, such as other State Department, UN, NATO, and/or OSCE missions; + Proven ability to exercise a high degree of professional judgement and diplomacy at all times; + Willingness to travel overseas to high-risk areas for TDY assignments (3-6 months); + Experience working in rapidly changing environments and flexibility. + Clearable: Must be able to obtain and maintain a (Public Trust Waiver) US Government Clearance. Note: US Citizenship is required to obtain a (Public Trust Waiver) Clearance. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .

In general, the Key Accounts Case Manager will be responsible for the following tasks: Review and interpret prescriptions to ensure appropriate therapies. Review medication policies to ensure compliance with requirements for billing purposes. Transcribe prescription data in preparation for Pharmacist verification. Contact all new patients to inform them of prior authorization requirements and welcome them to Alivia Specialty Pharmacy. Gather all necessary information and documents to support the approval request to the Health Plan or PBM. Communicate and send necessary documents to insurance companies or other payers to fulfill prior authorization requirements. Answer incoming pharmacy calls with excellent customer service standards and follow up on pending internal or external tasks. Meet the quantitative and qualitative production standards set by management. Obtain the patient's medication list for DUR research. Submit and review prescription drug insurance claims to be delivered to patients and providers. Refer to the Patient Assistance Program department in cases where the patient cannot afford deductibles. Develop relationships and act as a liaison with physicians, patients, infusion centers, manufacturers, and Patient Assistance Programs. Identify and resolve rejected requests by health plans, including facilitating access to comparable medication regimens; refer to pharmacist in case of potential pharmaceutical alternatives. Monitor assistance balances for each enrolled patient to ensure funding is available through the completion of therapy (e.g., financial aid). Communicate medication deductible as applicable. Maintain continuous communication with the medical office and/or infusion center. Identify and follow up on refill dates to ensure patients receive medications on time in accordance with the treatment plan. Other duties: perform or assist with any operation as needed to maintain workflow and meet timelines and quality standards; participate in meetings and working groups prepared by management or colleagues; stay updated on new developments, requirements, and policies. Escalate any extraordinary situation to the supervisor or manager; availability to attend weekly meetings. Other duties as assigned by the supervisor. Minimum Requirements: Experience in Case Management. Ability to communicate in English, including reading comprehension, verbal communication, and written communication. Exemplary communication, customer service, and relationship-building skills with clients; including listening, speaking, and writing in both Spanish and English. Associate Degree as Pharmacy Technician is required. Valid Pharmacy Technician license is required. Specialized training in benefits access and pharmacy/medical requirements is preferred. EEOC F/M/D/V

Responsibilities Ubicacion: Ponce * The program Coordinator is responsible for managing the day to day operations and marketing of the Partial Hospital. Responsible for the daily census, quality of the program and personnel matters. * Overall administration of the partial hospital that includes direction staffing, supervision, organization, policies and procedures, and standards of practice of the Partial * Monitors the quality and appropriateness of patient care services offered through the development of an ongoing quality assurance plan. Qualifications * Masters in Clinical in Social Work. * Five (5) or more years experience in managing an organization including responsibilities for marketing, budgeting and personnel. * Bilingual (English and Spanish) First Hospital Panamericano, es un centro de salud de primer nivel que ofrece tratamiento individualizado de salud mental y de adicción para adultos en un entorno seguro y privado. Nuestros servicios para individuos incluyen programas especializados. FIRST HOSPITAL PANAMERICANO indudablemente promueve la innovación y excelencia en la Salud Mental en Puerto Rico. Nuestro sistema ofrece acceso a la mayoría de los niveles de cuidado de salud mental y está disponible para proveerte servicios de alta calidad cerca de ti en las áreas geográficas de la isla. Visite nuestro sitio web para obtener más información sobre nuestro hospital y nuestros servicios: **************************** EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or **************.

GENERAL DESCRIPTION: Coordinating and overseeing the YouthBuild implementation on site and case management to develop strategies to assure retention and help students with program participation and personal growth. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: Implement program curriculums coordinate trainings and ensure quality program implementation. Develop strategies to assure participant retention, and help with students' adaptation to a working environment. Coordinate with community schools to ensure sufficient recruitment for the EMPower program. Do assessment of needs and social emotional wellbeing of the youth and design the strategies to support them in achieving their goals, including the initial retreat. Work with the Youth Build Program Coordinator to assure full compliance with participant attendance, class performance, and required assessments. Facilitate the psychoeducational program and promote the program inside and outside the community. Case management to support and monitor youth in maintaining focus on goals and overcoming any challenges in job retention and educational pursuits. Develop a comprehensive academic and social-emotional support plan for students that includes overseeing the Mental Toughness course and coordinating with emotional support programs such as Instituto de Psicotraumatología de Puerto Rico. Write program reports and elevate red flags on compliance. Collaborate and participate in organizational events and develop schedules with practical training sites. SUPERVISORY RESPONSIBILITIES: Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel. Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Encouraging and building mutual trust, respect, and cooperation among team members. Identify the developmental needs of others, developing formal educational or training initiatives, such as, coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: Bachelor's degree in social work, psychology, education, sociology or related field. Master's degree in related field preferable. One (1) or more years of experience working with communities, students or adolescents. Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Standing or sitting and speaking or listening are regularly required. Ability to use common office equipment such as computers, facsimiles, printers, calculators, etc. You are frequently required to drive motor vehicles. ORGANIZATIONAL COMPETENCIES: Goal Oriented: Ability to execute actions, use resources efficiently, and make timely decisions according to the quality standards expected by the organization to obtain the expected results. Service Oriented: Ability to identify and understand the needs and expectations of people in relation to the organization, and serve them with the required quality. Teamwork: Ability to build cooperative relationships based on trust with the people whom will interact with at work. Promoting the achievement of the organization's objectives. Effective Communication: Ability to listen and express in a clear, concrete and timely way through writing, verbal and non-verbal communication. Organizational Commitment: Ability and willingness to align one's behavior with the needs, priorities, values and objectives of the organization, and act based on organizational policies and procedures. Willingness to Change: Ability to propose changes and adapt work actions to the new realities presented by the organization and its context. Professional Development: Ability to be an example, by practicing self-development, actively participating in learning forums and promoting the best human resources practices. Safety: Ability to quickly manage and alert a work-related safety and/or emergency. ORGANIZATIONAL VALUES: Extraordinary: Uses his talent and experience to clarify structure, roles and relationships and transform obstacles into opportunities. Missionary: Maintains self-control in situations of stress and conflict, seeks support when necessary and is committed to letting others know when their behaviors affect them. VISIONARY: Ability to identify and capitalize on opportunities that guarantee the fulfillment of organizational objectives. Collaborator: Demonstrates availability, cordiality and participates in face-to-face communication with colleagues and clients, uses email to inform. PARTICIPATIVE: Complies with established agreements and increases conversations, negotiating priorities and / or asking questions to validate information. CREATIVE: Promotes a sense of innovation for the development of new ideas, trends and processes to carry out their work. UTOPIAN: Focused on professional development and change management, ensuring to include all those who are impacted by the change. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Equal opportunities employer

The famous Caribe Hilton is looking for a Pre-Arrival Coordinator to join their Front Office team. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot. The ideal candidate has a minimum of 1 year in Pre-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and is able to communicate in Spanish and English and understand the language. Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week including weekends and holidays. Pay Rate: $14.00 per hour What are the benefits of working for Hilton?* Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: * Go Hilton travel program: 100 nights of discounted travel * Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! * Maternity and paternity leave as per Hilton policy * Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care * Mental health resources including free counseling through our Employee Assistance Program * Best-in-Class Paid Time Off (PTO) * 401K plan and company match to help save for your retirement * Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing? As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: * Assist the Front Office Manager with daily Front Office operations * Provide prompt service and actively seek opportunities to drive Guest satisfaction * Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments * Manage, resolve or escalate any and all Guest complaints quickly * Work with room assignments for reservations prior guest arrival * Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events * Advise team of any special events or VIP Guests in the hotel for events or for general accommodations * Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule * Attend all Front Office meetings * Act in accordance with fire, health and safety regulations and follow the correct procedures when required * Serve your role and Team in an environmentally-conscience manner What are we looking for? Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows: * Previous customer service experience within the hotel/leisure/retail sector * Excellent interpersonal and communication skills * Bilingual: English & Spanish * Commitment to delivering a high level of customer service * Ability to work under pressure * Excellent grooming standards * Flexibility to respond to a variety of work situations * It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * High level of IT proficiency What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description: GENERAL JOB INFORMATION JOB TITLE: Coordinator - Hospital DivisionDEPARTMENT: Hospital DivisionIMMEDIATE SUPERVISOR: Manager - Hospital DivisionCLASSIFICATION: Non-Exempt Coordinate all service requests received via phone calls or emails, following established procedures, maximizing Division resources, and ensuring a high level of customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle daily customer communications (e. g. , phone calls, text messages, and emails) requesting service for hospital equipment, in order to:a. Prepare and send a service quotation to the client when there is no active contract. b. Verify whether the service is covered under warranty. c. Forward the approved quotation to the Credit and Accounts Receivable unit to arrange payment. d. Create the service call in Salesforce. e. Assign the call to the appropriate Technician based on availability, training, and location relative to the client. Obtain complete information about the equipment issue by contacting the client as needed, ensuring accurate documentation of the call in Salesforce. Verify that the Technician has completed the service closure process in Salesforce. Invoice clients for completed services through Acumatica, ensuring accuracy (including sales tax) and sending the invoice via email. Create and maintain an updated list of equipment in Salesforce, including:a. Entering sold equipment information once the Customer Service department sends the notification email. b. Inputting data under the ASSET tab. c. Creating service records in Salesforce for customer-owned equipment not purchased from Bionuclear. Maintain an Excel spreadsheet listing all installed equipment and their required maintenance frequency as indicated by the manufacturer. Coordinate preventive maintenance (PM) with clients and schedule them in Salesforce, assigning appropriate personnel and ensuring full compliance with each equipment's maintenance calendar. Prepare quotations for parts, services, and maintenance outside contract scope, as requested by the Technician and/or client. Assist Division personnel (Service Technicians, Sales Consultants, Applications Specialists, and the Manager) with the necessary arrangements to complete customer services, including but not limited to: parts requests and availability, demos, services, client training certificates, and customer communications. Create contract information in Acumatica to process monthly billing on the first day of the month and send it to both the client and the Credit and Accounts Receivable Supervisor. Manage multimeter certifications as follows:a. National Standard:i. Assign the instrument pickup to the Service Technician. ii. Record the certification expiration date in Salesforce once picked up. iii. Create an Outlook alert, copying the Senior Service Technician and the Division Manager, indicating the next calibration date. b. Southeastern Biomedical:i. Request certification cost quotation from the supplier. ii. Send the quotation to the Division Manager for approval. iii. Forward the approved quotation to the Purchasing Department to generate the Purchase Order (P. O. ) and prepare shipment once approval is confirmed. iv. Enter calibration expiration information in Salesforce upon instrument return. v. Create an Outlook alert copying the Senior Service Technician and the Division Manager. Identify and assign Technicians for customer site visits and installation or demo project setup. Create new customer records in Salesforce:a. Verify if the customer exists in the database; if not, send the “New Customer HC” form. b. Enter customer data upon receipt of the completed form. c. Notify Customer Service to request the customer number (HC). d. Prepare a quotation based on customer requirements. e. Send the quotation to the client and, once approved, generate the service order. Coordinate equipment pickup, transfer, or relocation (including demos or loaners) by:a. Contacting the client to confirm details and availability. b. Assigning the appropriate Technician. c. Creating the service in Salesforce. d. Closing the service cycle in Acumatica. e. Issuing the invoice as applicable. Manage warranty claims with suppliers (parts and/or services):a. Receive specifications from the Technician for the claim. b. Enter the claim in the supplier portal. c. Notify the supplier via email of the claim submission. d. Create the service call and assign the Technician once the part is received. e. Prepare part orders and sales requests as follows:i. Compile a detailed list of required parts in Excel. ii. Request quotations from external suppliers as needed. iii. Send the list to the Division Manager for approval. iv. Forward approved requests to the Purchasing Department (“Purchasing” group). v. Follow up with Purchasing until all purchase orders are received. vi. Generate service invoices and send them to clients via email or physical document. vii. Send the final invoice to the Finance Department's Credit and Accounts Receivable unit based on the true equipment cost. Ensure strict adherence to the Division's instructions, guidelines, and specifications when executing coordination tasks. Process equipment sales as follows:a. Verify the supplier's installed base list (Excel) to check if the client is registered in the PEGA portal. b. If not, provide supplier with client name, employer ID, address, and phone, along with W9 and Merchant Registration. c. Once confirmed, email GE's “Installed Base” group the equipment serial number and the Technician's report (SA from Salesforce). Create new parts in the Acumatica platform. Notify clients when the supplier issues an equipment recall:a. Send the client the authorization document to process the recall. b. Assign the appropriate Technician to perform the recall service. c. Send the supplier the Technician's SA report and client authorization to confirm closure. d. Process a zero-dollar invoice for the recall in Acumatica. Perform administrative tasks for the department, including but not limited to: answering and making calls, taking and relaying messages, copying, scanning, filing, distributing correspondence, and other related duties. Coordinate participation of Hospital Division staff in conventions, including:a. Creating a checklist of all requirements. b. Sending the checklist to the Project Management Department with all relevant details. c. Organizing promotional material quantities for distribution. d. Requesting placement of materials in warehouse aisle “S. ”e. Invoicing convention equipment in Acumatica to record movement. f. Verifying placement with the Project Messenger. g. Upon completion, confirming return and counting promotional materials. h. Sending a final checklist to Project Management confirming returns and status. i. Removing the invoice in Acumatica to reflect equipment return to inventory. Actively contribute to maintaining the company's mission and achieving its vision, exemplifying Bionuclear's culture of efficiency, values, and commitment to superior internal and external customer service. INCIDENTAL DUTIES AND RESPONSIBILITIES Identify misplaced equipment, parts, or documents and follow up with relevant personnel to maintain organization within the Hospital Division. Cover Receptionist duties during lunch breaks or as needed to support the Administration Department. Participate in cycle and/or annual inventories by counting warehouse parts (009) and entering results in Acumatica, in coordination with the Inventory Coordinator. Coordinate participation of Division personnel in trainings and development activities (e. g. , flight reservations, car rentals, lodging, expenses). Attend and/or coordinate meetings, trainings, and professional development activities as required. Coordinate, receive, and host visitors, including assisting with equipment transfer and installation between company facilities in coordination with other departments. Handle customer calls regarding complaints or improvement opportunities and refer them appropriately for resolution. Seek continuous improvement in daily tasks and assigned projects in alignment with Lean work principles. Perform other duties as assigned. EDUCATIONAL REQUIREMENTS High school diploma and at least two years of college education or completion of a technical course. PROFESSIONAL EXPERIENCE Minimum of one (1) year providing customer service. JOB COMPETENCIESKNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED Strong command of Microsoft Windows applications: Word, Excel, PowerPoint, Outlook Excellent verbal and written communication skills in English and Spanish Ability to interact effectively with individuals at all organizational levels Strong prioritization and attention-to-detail skills Ability to identify and correct errors or omissions Ability to perform precise and effective coordination, ensuring timely synchronization in dynamic environments Excellent customer service skills and professional demeanor Ability to work collaboratively in a team environment Ability to work under pressure Availability for irregular hours and overtime Ability to multitask and meet expected results Capacity to complete tasks and goals with minimal supervision Strong emotional self-management and interpersonal skills DISCLAIMER CLAUSE The information contained herein summarizes the general nature and complexity of the functions, competencies, and responsibilities of the position. It should not be interpreted as an exhaustive list of all duties, tasks, and responsibilities. Other tasks may be added, or existing ones modified, as determined by the company We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities _____________________________________________________________________________________________________________________________________________________________________ DATOS GENERALES DEL PUESTO Título del Puesto: Coordinador de la División HospitalariaDepartamento: HospitalariaSupervisor(a) Inmediato(a): Gerente de la División HospitalariaClasificación: No-exento Naturaleza del Puesto Coordinar todas las solicitudes de servicios que se generen a través de llamadas telefónicas o correos electrónicos, siguiendo los procesos establecidos, maximizando los recursos de la División y garantizando un alto nivel de satisfacción en el servicio al cliente. Deberes y Responsabilidades Esenciales del PuestoAtender diariamente las comunicaciones de los clientes, tales como llamadas telefónicas, mensajes de texto y correos electrónicos que soliciten servicio para equipos hospitalarios, con el fin de: a. Preparar y enviar al cliente una cotización del servicio, de no tener un contrato. b. Verificar si el servicio corresponde o no a garantía. c. Referir la cotización aprobada por el cliente a la unidad de Crédito y Cuentas por Cobrar para acordar y concretizar el pago. d. Crear la llamada en Salesforce. e. Asignar la llamada al técnico correspondiente, según la disponibilidad, los adiestramientos del personal y la distancia entre el técnico y el cliente. Obtener la información completa sobre el problema del equipo, según sea necesario, mediante llamada al cliente tras el recibo de la requisición, para documentar correctamente la información en Salesforce. Verificar que el técnico haya completado el ciclo de cierre del servicio en Salesforce. Facturar al cliente el servicio realizado mediante Acumatica, asegurando que la factura esté correcta, incluyendo el IVU, y enviarla por correo electrónico. Crear y mantener actualizada en Salesforce la lista de equipos, lo que incluye: a. Incluir la información del equipo vendido una vez el personal de Atención al Cliente envíe el correo correspondiente. b. Entrar la información en la pestaña denominada “Asset”. c. Crear los servicios solicitados por clientes para equipos que no fueron comprados a través de Bionuclear. Crear y mantener actualizada una tabla en Excel con todos los equipos instalados y la frecuencia de mantenimientos según las indicaciones del manufacturero. Coordinar los mantenimientos preventivos (PM) con los clientes, agendarlos en Salesforce y asignar al personal correspondiente, asegurando el cumplimiento del calendario establecido. Preparar cotizaciones de piezas, servicios y mantenimientos fuera de contratos según lo solicitado por el técnico o el cliente. Atender las requisiciones del personal de la División (técnicos, consultores de ventas, especialistas de aplicaciones y gerente) y coordinar las gestiones necesarias para completar los servicios. Esto incluye requisiciones y disponibilidad de piezas, demos, servicios, certificados de adiestramiento, llamadas y visitas a clientes. Crear en Acumatica la información de los contratos para facturarlos el primer día del mes y enviarla al cliente y a la Supervisora de Crédito y Cuentas por Cobrar. Gestionar la información de los multímetros con los suplidores correspondientes (National Standard y Southeastern Biomedical), incluyendo la asignación de recogido, solicitudes de cotización, creación de alertas y registro de fechas de calibración en Salesforce y Outlook. Identificar y asignar al técnico correspondiente para realizar visitas a clientes y gestiones relacionadas con proyectos de instalación de equipos o demos. Crear nuevos clientes en Salesforce, verificando primero si ya existen en la base de datos; de no ser así, enviar el formulario “Cliente nuevo HC”, recibir la información completada, solicitar el número de cliente, crear la cotización, enviarla al cliente y generar el servicio una vez aprobada. Coordinar el recogido, movimiento o mudanza de equipos, demos o loaners, lo que incluye llamar al cliente, asignar el trabajo al técnico, crear el servicio en Salesforce, cerrar el ciclo en Acumatica y facturar según corresponda. Gestionar reclamaciones bajo garantía con suplidores, tanto de piezas como de servicios, registrando la información en los portales de suplidores, notificando por correo electrónico, coordinando con técnicos y preparando las órdenes de piezas y solicitudes de ventas, siguiendo el proceso establecido. Asegurar el cumplimiento de las instrucciones, guías y especificaciones provistas por el personal de la División en la ejecución de las tareas de coordinación. Procesar las ventas de equipos verificando la base instalada del suplidor, registrando al cliente en el portal “PEGA” cuando sea necesario, y comunicando la información correspondiente al suplidor y al grupo “Base Instalada” de GE. Crear piezas nuevas en la plataforma de Acumatica. Notificar a los clientes sobre “recalls” de equipos, coordinar el trabajo del técnico, enviar la

Job DescriptionSalary: The Commercial Partnerships Coordinator supports the Commercial Partnerships Manager in the administration, coordination, and execution of supplier partnerships across Cruise Lines, Hotels, and strategic travel providers. This role is highly operational and detail-driven, focusing on supplier data integrity, pricing codes, promotions, marketing coordination, and reservation-related workflows. By managing day-to-day execution and follow-through, this position enables leadership to focus on strategy, negotiations, and senior-level relationships. This is a hands-on role for someone who thrives in a fast-paced, high-volume environment and excels at coordination, accuracy, and proactive communication with both suppliers and internal stakeholders. Essential Functions: Supplier Operations & Reservation Support Serve as a secondary point of contact for Cruise Lines, Hotel providers, and other sourcing partners. Maintain accurate records of supplier contacts, agreements, and operational details. Track contract terms, key dates, incentives, volumes, pricing, promotions, and performance metrics. Prepare summaries, comparisons, and reports to support negotiations led by the Manager. Coordinate booking-related workflows including pricing validation, documentation, payment support, and supplier confirmations. Resolve operational issues related to reservations, pricing discrepancies, payments, guest documentation, changes, cancellations, and exceptions. Track service levels and recurring issues; recommend process improvements to reduce friction and rework. Pricing, Codes & Data Accuracy Manage the insertion, validation, and maintenance of supplier pricing codes, promotions, and rate programs. Maintain accurate supplier data in internal systems, including sailing details, blackout dates, policies, amenities, commission rules, and booking constraints. Conduct routine audits to ensure published offers align with supplier terms and customer-facing experiences. Create and maintain internal documentation such as SOPs, trackers, and checklists to ensure consistent execution across teams. Supplier Marketing & Content Support Support the supplier-facing and member-facing commercial content calendar, including promotions, updates, and partner spotlights. Assist in the execution of supplier marketing initiatives such as email campaigns, webinars, blogs, and social media promotions. Collaborate with Marketing and Media teams to validate commercial content for accuracy, compliance, and timely updates. Support the Insiders Advantage Webinar program, including coordination, supplier assets, agenda support, post-webinar follow-up, and continuous improvements. Cross-Functional Alignment (Finance & Support) Collaborate with Finance and Accounting to verify payments, commissions, overrides, and supplier billing accuracy. Partner with Support teams to ensure frontline agents have accurate policies, documentation, and supplier information to effectively serve members. Events & Public Relations Support Assist with the organization and coordination of global events and group cruises. Support supplier participation in events by managing logistics, schedules, and materials. Maintain professional communication with existing and prospective sourcing partners. What Success Looks Like Supplier data is accurate, current, and audit-ready across all systems. Pricing codes and promotions launch on time and validate correctly, reducing downstream support issues. Reservation-related issues are resolved efficiently with clear ownership and documentation. Internal teams rely on your trackers, SOPs, and updates to execute without confusion. Suppliers experience responsive, professional, and reliable operational support. ________________________________________ Competencies: Detail-oriented with speed: Accurate execution while managing volume and deadlines. Structured problem-solving: Identify root causes, document solutions, and prevent recurrence. Stakeholder management: Calm, professional communication with suppliers under pressure. Ownership mindset: Proactive follow-through without needing direction. Organization: Strong ability to manage trackers, deadlines, and multi-threaded projects. Knowledge and Skills: Additional language fluency (English, Spanish, Russian, and/or other languages preferred). Experience working directly with cruise lines, tour operators, hotel wholesalers, or similar suppliers. Familiarity with ticketing systems and workflow management tools. Experience supporting webinars, supplier marketing initiatives, or commercial content validation. Exposure to group travel contracting, allotments, and performance tracking. Education and Experience: 3+ years of experience in travel operations, supplier support, reservations, account coordination, or partnership operations (cruise experience strongly preferred). Fluency in English (written and spoken). High proficiency with Excel or Google Sheets, including filters, pivots, and reconciliation work. Proven experience managing bookings, pricing, payments, and documentation in a high-volume environment. Strong written communication skills with the ability to simplify complex policies into clear guidance. Availability to work standard Eastern Time Zone business hours.

TITLE: Site Coordinator & Case Manager PILLAR : Economic Pillar REPORTS TO: Program Manager STATUS : þ Full-time o Part-time CLASIFICATION (FLSA): þ Exempt o Non-Exempt GENERAL DESCRIPTION: Coordinating and overseeing the Youth Build implementation on-site and case management to develop strategies to assure retention and help students with program participation and personal growth. TASKS AND DETAILED WORK ACTIVITIES: Implement program curriculums coordinate trainings and ensure quality program implementation. Develop strategies to assure participant retention, and help with students' adaptation to a working environment. Coordinate with community schools to ensure sufficient recruitment for the program. Assess of needs and social-emotional well-being of the youth and design the strategies to support them in achieving their goals, including the initial retreat. Work with the Youth Build Program Coordinator to ensure full compliance with participant attendance, class performance, and required assessments. Facilitate the psychoeducational program and promote the program inside and outside the community. Case management to support and monitor youth in maintaining focus on goals and overcoming any challenges in job retention and educational pursuits. Develop a comprehensive academic and social-emotional support plan for students that includes overseeing the Mental Toughness course and coordinating with emotional support programs. Write program reports and elevate red flags on compliance. Collaborate and participate in organizational events and develop schedules with practical training sites. Perform any other task requested by the supervisor. SUPERVISORY RESPONSIBILITIES: Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel. Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Encouraging and building mutual trust, respect, and cooperation among team members. Identify the developmental needs of others, developing formal educational or training initiatives, such as coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: Bachelor's degree in social work, psychology, education, sociology, or related field. A master's degree in a related field is preferable. One (1) or more years of experience working with communities, students, or adolescents. Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Communicating with Supervisors, Peers, or Subordinates - providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Coordinating the Work and Activities of Others - getting members of a group to work together to accomplish tasks. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Making Decisions and Solving Problems - analyzing information and evaluating results to choose the best solution and solve problems. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Monitor Processes, Materials, or Surroundings - monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. May reach above shoulder height or below the waist and lift as required to file documents or store materials throughout the workday must be able to lift 15 pounds and use proper lifting techniques. Standing or sitting and speaking or listening are regularly required. Ability to use common office equipment such as computers, facsimiles, printers, calculators, etc. You are frequently required to drive motor vehicles. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. An Equal Employment Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Ponce Neighborhood Housing Services, Inc. (hereinafter referred to as Ponce NHS) is a nonprofit organization incorporated in 1993 with more than 31 years of experience working collaboratively with community leaders, financial institutions, nonprofit organizations, foundations, and state and federal government agencies. The mission of Ponce NHS is to strengthen the communities of Puerto Rico through housing development, community education, and financial education, while its vision focuses on serving as an effective solution that enables individuals and families to enjoy a dignified, safe, and socioeconomically stable community environment. Ponce NHS has built a solid and distinguished trajectory in the provision of housing-related services, offering comprehensive guidance in homeownership, housing preservation and foreclosure prevention, healthy financial management, and financial education. Through first-time homebuyer workshops and individualized housing counseling, the organization has assisted more than 10,000 families over the past 31 years in achieving their goal of homeownership. In addition, Ponce NHS provides ongoing servicing and maintenance of its client loan portfolio. Structurally, the organization is composed of two main departments: the Housing Department and the Community Development Department. The Housing Counseling Department administers five core programs, including Home Acquisition, Preservation, and Conservation; Financial Education and Training; Homebuyer Relief; Create Your Own Empirical Credit; and the Affordable Home Acquisition Program. Meanwhile, the Community Development Department oversees key initiatives such as Community Development and Leadership Empowerment, Housing Rehabilitation and Reconstruction, Strengthening Your Finances and Entrepreneurship for the Future, the AmeriCorps VISTA Program, and the Internship and Volunteer Program. Further help on this page can be found by clicking here. Member Duties : The VISTA Member will build PNHS's organizational capacity by supporting community education, outreach, and data-driven planning efforts. Activities include coordinating community workshops, assisting with community data collection and analysis, conducting needs assessments, and identifying service gaps to inform program planning. The member will foster partnerships with community organizations and stakeholders, support volunteer-led initiatives, and strengthen community empowerment and sustainability efforts. These activities will enhance PNHS's ability to address poverty and improve services in underserved communities beyond the VISTA term. Program Benefits : Choice of Education Award or End of Service Stipend , Training , Health Coverage* , Childcare assistance if eligible , Living Allowance , Local Travel Expense , Relocation Allowance . Terms : Permits attendance at school during off hours , Permits working at another job during off hours , Car recommended . Service Areas : Community and Economic Development , Children/Youth , Public Safety , Community Outreach , Neighborhood Revitalization , Housing , Homelessness , Disaster Relief , Environment , Education , Elder Care , Technology , Hunger , Health , Entrepreneur/Business , Ex-Offender Reentry . Skills : Environment , Social Services , Counseling , Disaster Services , Non-Profit Management , Teaching/Tutoring , Community Organization , Law , Conflict Resolution , Leadership , Fund raising/Grant Writing , Communications , Public Speaking , Youth Development , Local Travel Expense , Computers/Technology , General Skills , Urban Planning , Education , Writing/Editing , Public Health , Business/Entrepreneur , Team Work , Trade/Construction , Recruitment .

Job Description GENERAL DESCRIPTION: Coordinating and overseeing the YouthBuild implementation on site and case management to develop strategies to assure retention and help students with program participation and personal growth. TASKS AND ESSENTIAL JOB RESPONSIBILITIES: Implement program curriculums coordinate trainings and ensure quality program implementation. Develop strategies to assure participant retention, and help with students' adaptation to a working environment. Coordinate with community schools to ensure sufficient recruitment for the EMPower program. Do assessment of needs and social emotional wellbeing of the youth and design the strategies to support them in achieving their goals, including the initial retreat. Work with the Youth Build Program Coordinator to assure full compliance with participant attendance, class performance, and required assessments. Facilitate the psychoeducational program and promote the program inside and outside the community. Case management to support and monitor youth in maintaining focus on goals and overcoming any challenges in job retention and educational pursuits. Develop a comprehensive academic and social-emotional support plan for students that includes overseeing the Mental Toughness course and coordinating with emotional support programs such as Instituto de Psicotraumatología de Puerto Rico. Write program reports and elevate red flags on compliance. Collaborate and participate in organizational events and develop schedules with practical training sites. SUPERVISORY RESPONSIBILITIES: Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel. Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Encouraging and building mutual trust, respect, and cooperation among team members. Identify the developmental needs of others, developing formal educational or training initiatives, such as, coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: Bachelor's degree in social work, psychology, education, sociology or related field. Master's degree in related field preferable. One (1) or more years of experience working with communities, students or adolescents. Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Coordinating the Work and Activities of Others - Getting members of a group to work together to accomplish tasks. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Monitor Processes, Materials, or Surroundings - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Standing or sitting and speaking or listening are regularly required. Ability to use common office equipment such as computers, facsimiles, printers, calculators, etc. You are frequently required to drive motor vehicles. ORGANIZATIONAL COMPETENCIES: Goal Oriented: Ability to execute actions, use resources efficiently, and make timely decisions according to the quality standards expected by the organization to obtain the expected results. Service Oriented: Ability to identify and understand the needs and expectations of people in relation to the organization, and serve them with the required quality. Teamwork: Ability to build cooperative relationships based on trust with the people whom will interact with at work. Promoting the achievement of the organization's objectives. Effective Communication: Ability to listen and express in a clear, concrete and timely way through writing, verbal and non-verbal communication. Organizational Commitment: Ability and willingness to align one's behavior with the needs, priorities, values and objectives of the organization, and act based on organizational policies and procedures. Willingness to Change: Ability to propose changes and adapt work actions to the new realities presented by the organization and its context. Professional Development: Ability to be an example, by practicing self-development, actively participating in learning forums and promoting the best human resources practices. Safety: Ability to quickly manage and alert a work-related safety and/or emergency. ORGANIZATIONAL VALUES: Extraordinary: Uses his talent and experience to clarify structure, roles and relationships and transform obstacles into opportunities. Missionary: Maintains self-control in situations of stress and conflict, seeks support when necessary and is committed to letting others know when their behaviors affect them. VISIONARY: Ability to identify and capitalize on opportunities that guarantee the fulfillment of organizational objectives. Collaborator: Demonstrates availability, cordiality and participates in face-to-face communication with colleagues and clients, uses email to inform. PARTICIPATIVE: Complies with established agreements and increases conversations, negotiating priorities and / or asking questions to validate information. CREATIVE: Promotes a sense of innovation for the development of new ideas, trends and processes to carry out their work. UTOPIAN: Focused on professional development and change management, ensuring to include all those who are impacted by the change. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Equal opportunities employer

The famous **Caribe Hilton** is looking for a Pre\-Arrival Coordinatorto join their Front Office team\. With over 65,000 sq ft of flexible event space, 4 ballrooms and 24 meeting rooms with the ability to host up to 3,000 attendees, and only seven miles from San Juan airport with a flight time of four hours from most major US cities, this is Puerto Rico's perfect spot\. The ideal candidate has a minimum of 1 year in Pre\-Arrival Coordinator, Front Office, Hospitality and Customer Service experience and isable to communicate in Spanish and English and understand the language\. **Shift Pattern:** Full Availability\. Candidate will work rotating shifts throughout the week including weekends and holidays\. **Pay Rate:** $14\.00 per hour **What are the benefits of working for Hilton?\*** Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Go Hilton travel program: 100 nights of discounted travel + Hilton Shares: Our employee stock purchase program \(ESPP\) \- you can purchase Hilton shares at a 15 percent discount\! + Maternity and paternity leave as per Hilton policy + Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at\-home care + Mental health resources including free counseling through our Employee Assistance Program + Best\-in\-Class Paid Time Off \(PTO\) + 401K plan and company match to help save for your retirement \*Available benefits may vary depending upon property\-specific terms and conditions of employment **What** **will I be doing?** As Front Office Pre Arrival Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience\. A Front Office Pre Arrival Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: + Assist the Front Office Manager with daily Front Office operations + Provide prompt service and actively seek opportunities to drive Guest satisfaction + Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments + Manage, resolve or escalate any and all Guest complaints quickly + Work with room assignments for reservations prior guest arrival + Work with all facilities and services provided within the hotel and identify opportunities for up\-selling and promoting new or ongoing events + Advise team of any special events or VIP Guests in the hotel for events or for general accommodations + Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule + Attend all Front Office meetings + Act in accordance with fire, health and safety regulations and follow the correct procedures when required + Serve your role and Team in an environmentally\-conscience manner **What are we looking for?** Front Office Coordinators serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follows: + Previous customer service experience within the hotel/leisure/retail sector + Excellent interpersonal and communication skills + Bilingual: English & Spanish + Commitment to delivering a high level of customer service + Ability to work under pressure + Excellent grooming standards + Flexibility to respond to a variety of work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + High level of IT proficiency **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Pre\-Arrival Coordinator \- Caribe Hilton_ **Location:** _null_ **Requisition ID:** _HOT0C8EF_ **EOE/AA/Disabled/Veterans**

Responsibilities The Utilization Review Coordinator (URC) is responsible for initial clinical review. URC may approve requests for admissions, procedures, and services that meet clinical review criteria, but must refer requests that do not meet clinical review criteria to peer clinical review for certification or non-certification. Responsibilities and essential duties: * Visits the hospital facilities or receives the documentation via fax and perform the initial review of the clinical information. * Discuss the cases with the psychiatrists, psychologists, or social workers as appropriate to discuss medical necessity criteria for authorizations. * Maintains the daily census of the assigned facilities. * Responsible for making sure that the peer-to-peer discussion takes place. * Issues the services authorizations after the review is completed. * Maintains updated utilization review documentation in the platforms. * Documents and reports in the system the ineligible cases. * Provides the daily utilization data of the facilities assigned. * Maintains a registry of all cases by facility/providers and account in the UMP platform. * Participate in the departmental meetings. * Keeps the specialization license and professional association membership effective. * Complies with the continuing education hours that correspond to the specialization. * Participates in the mandatory training courses, such as: the annual compliance plan, and updated clinical criteria. * Inform the supervisor or human resources of any sanction or revocation of the license that affects the practice of the profession. * Comly with standards of Service Excellence Program. * Available to travel throughout Puerto Rico. * Conduct prospective, concurrent, retrospective review and discharge planning. * Responsible to evaluate the quality, medical necessity and services provided. * Provide guidance to the non-clinical staff as needed. * URC must provide written notices to the members and providers via fax, mail and/or secure email. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: ************************* or ************** Qualifications * Education: Masters in Social Work, Psychology, Psychological Counseling, Counseling, Psychiatric Nursing, or Bachelor in Nursing. * Licenses: Unrestricted valid and current active license for Social Work, Psychology, Counseling Psychology, Psychiatric Nursing, or bachelor's in nursing to practice in the Commonwealth of Puerto Rico * Professional associating membership (colegiación): Valid membership for Social Work and Nursing. * Relevant Work Experience: Two or more years of experience in the health field * Kowledge in Microsoft Office * Preferable fully bilingual

TITLE: Site Coordinator & Case Manager PILLAR: Economic Pillar REPORTS TO: Program Manager STATUS: þ Full-time o Part-time CLASIFICATION (FLSA): þ Exempt o Non-Exempt GENERAL DESCRIPTION: Coordinating and overseeing the Youth Build implementation on-site and case management to develop strategies to assure retention and help students with program participation and personal growth. TASKS AND DETAILED WORK ACTIVITIES: Implement program curriculums coordinate trainings and ensure quality program implementation. Develop strategies to assure participant retention, and help with students' adaptation to a working environment. Coordinate with community schools to ensure sufficient recruitment for the program. Assess of needs and social-emotional well-being of the youth and design the strategies to support them in achieving their goals, including the initial retreat. Work with the Youth Build Program Coordinator to ensure full compliance with participant attendance, class performance, and required assessments. Facilitate the psychoeducational program and promote the program inside and outside the community. Case management to support and monitor youth in maintaining focus on goals and overcoming any challenges in job retention and educational pursuits. Develop a comprehensive academic and social-emotional support plan for students that includes overseeing the Mental Toughness course and coordinating with emotional support programs. Write program reports and elevate red flags on compliance. Collaborate and participate in organizational events and develop schedules with practical training sites. Perform any other task requested by the supervisor. SUPERVISORY RESPONSIBILITIES: Determine schedules, sequences, and assignments for work activities, based on work priority and skill of personnel. Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Encouraging and building mutual trust, respect, and cooperation among team members. Identify the developmental needs of others, developing formal educational or training initiatives, such as coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Confer with personnel, to coordinate work activities, resolve employee grievances, or identify and review resources needed. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures. EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED: Bachelor's degree in social work, psychology, education, sociology, or related field. A master's degree in a related field is preferable. One (1) or more years of experience working with communities, students, or adolescents. Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Communicating with Supervisors, Peers, or Subordinates - providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Coordinating the Work and Activities of Others - getting members of a group to work together to accomplish tasks. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Making Decisions and Solving Problems - analyzing information and evaluating results to choose the best solution and solve problems. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Monitor Processes, Materials, or Surroundings - monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT: Individuals may need to sit or stand as needed. The position may require walking primarily on a level surface for periodic periods throughout the day. May reach above shoulder height or below the waist and lift as required to file documents or store materials throughout the workday must be able to lift 15 pounds and use proper lifting techniques. Standing or sitting and speaking or listening are regularly required. Ability to use common office equipment such as computers, facsimiles, printers, calculators, etc. You are frequently required to drive motor vehicles. DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. An Equal Employment Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.