Program Coordinator job description

You could be the one who changes everything for our 26 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Support the department with the onboarding, coaching and development of LTSS Program Coordinator I's while identifying areas of opportunities to assist with meeting the departments defined goals and objectives.

** Applicants for this role have the flexibility to work remotely from their home anywhere within the state of Iowa. They will go into the West Des Moines office for 2 days once every 2-3 months **

Responsible for orienting and serving as a resource for new LTSS Program Coordinators within their designated area of support.

Responsible for identifying areas of opportunities for LTSS Program Coordinators to increase knowledge, skills, and abilities.

Provide guidance by coaching, developing, and supporting the LTSS Program Coordinators to optimize performance.

Identify processes and work flow improvements to foster efficient and effective Program Coordination efforts.

Coordinate and monitor the distribution of workflow to ensure performance targets are consistently met per the departmental established targets/deadlines.
Active participation and responsiveness to PHW Rapid Response Team as assigned.

Provide support through inbound and outbound calls to align with the department's efforts of a one call resolution for providers and participants.

Effectively and efficiently communicate any potential participant, provider or employee risks to departmental leadership.

Support Program Coordination team by partnering with key stakeholders on committees and special projects assigned by departmental leadership.

Reinforcing standardized communication and updates as directed by leadership.

Encouraging and reinforcing positive communication, behavior and culture aligned with Centene values and APEX Leadership model.

Consistently maintaining confidentiality of employee/departmental information.

Education/Experience: High School Diploma or Equivalent. Bachelor's degree preferred. 2 years managed care, physician's office or customer service experience required or 1 year as a full time internal LTSS Program Coordinator I.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** LTSS Program Coordinator II

**LOCATION:** Various, Iowa

**REQNUMBER:** 1367121

_We are looking for a new colleague in the Program Management team at our location in Livonia,_

**Responsibilities:**

+ Supports and performs administrative tasks to develop project-related work, which may cross several functional areas, such as sales, engineering, operations, supply chain management, marketing, and/or administration.

+ Support the business leader responsible for programs/projects from inception to the conclusion of the program.

+ Support functional areas during development to meet key deliverables (Engineering, Sales, Purchasing, AME, Finance, Quality, Production) through cross function team meetings, open issues lists and aligned schedules.

+ Monitor timing, quality, technical and financial risks and issues on assigned projects.

+ Elevate and focus management attention when there is not timely resolution.

+ Accurate project reporting using PPM tools as directed, i.e. program schedules, status, financials.

+ Strong control over program change management for internally and externally generated change requests during development. Ensure programs launch on time and meet deliverables. **Requirements:**

+ Bachelor's Degree in business-related discipline.

+ Automotive industry experience required.

+ Remain flexible to changing responsibilities and workload adjustments.

+ Strong leadership and communication skills are key.

+ Flexible working hours if/as required to support global team and customer base.

Be part of our ZF team as Project/Program Coordinator and apply now!

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

**Our Commitment to Diversity**

ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

**Nearest Major Market:** Livonia

**Nearest Secondary Market:** Detroit

**Job Segment:** Supply Chain Manager, Program Manager, Supply Chain, Change Management, Sales Engineer, Operations, Management, Sales

Under general supervision, supports the evaluation of EE & Consumer Programs resource applications submitted by third-party contractors, coordinates with other planning and business unit functions on issues related to EE & Consumer Programs, provides general support for either operating company programs or system wide programs, as appropriate, and collaborates with other utility personnel. Supports data collection and program evaluation process for operating companies. Assists procurement and legal in securing corporate contractor agreements and general operating T&Cs.
ESSENTIAL JOB FUNCTIONS are listed below:

1) Assists in developing and evaluating submits detailed RFI/RFQ/RFP documents to prospective third-party contractors.

2) Supports program promotion strategies, data collection procedures s, Measurement and Verification (M&V) requirements, cost tracking procedures, and required internal and external training guidelines.

3) Assists to ensure successful programs are implemented to help achieve the Company's overall EE & Consumer Programs goals and objective.

4) Effectively works with other operating company and AEP staff, legal, operating company regulatory staff, integrated resource planning, regulatory pricing and analysis, and public policy to ensure understanding of program processes and mutual agreement of overall strategies.

5) Provides technical and financial evaluation of EE & Consumer Programs proposals.

6) Supports the review of proposals submitted by third-party contractors to ensure adherence to stated program guidelines, goals, and objectives and makes recommendations to the EE & Consumer Programs Manager as to the most effective program implementation and evaluation strategies.

7) Helps to identify discrepancies with contractor proposals and/or clarification of overall program process, implementation procedures, costs, etc.

8) Provides support of M&V activities and assists in program implementation and data collection.

9) Supports EE & Consumer Programs activities with appropriate other functions within AEP.

10) Maintains a comprehensive working knowledge of all aspects of EE & Consumer Programs-related activities in all functional areas and the interrelationships among them.

11) Participates in regular communication with EE & Consumer Programs Manager, AEP, and operating company organizational units to ensure understanding of expected deliverables, timetables, successes, needed process improvement, and overall roles and responsibilities. Distributes feedback from internal and external organizations to appropriate AEP and operating company personnel.
Requirements
BASIC QUALIFICATIONS:

Education requirements are listed below:
Bachelor's degree in business, engineering, applied sciences, agriculture, or IT.


Work Experience requirement listed below:

Minimum of two years' experience in energy efficiency OR consumer programs.

OTHER REQUIREMENTS:

Physical demand level is Sedentary

1. Excellent verbal and written communication skills.
2. Excellent teamwork skills.
3. Able to effectively prioritize workload.
4. Demonstrates high math, science, and engineering competencies.
5. Knowledge of environmental, national energy issues, and ability to share that knowledge with others.

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