Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.

Program Coordinator Responsibilities

Here are examples of responsibilities from real program coordinator resumes representing typical tasks they are likely to perform in their roles.

  • Manage all medical records and client information without HIPAA violation.
  • Develop a syllabus, maintain an assignment schedule, and manage course records.
  • Manage operations and administer an outpatient diabetes management program for adults by MD referral.
  • Perform community outreach to Medi-Cal recipients, via public speaking, flyers, wellness fairs, and practice manager meetings.
  • Submit monthly claims for reimbursement to USDA.
  • Review and process CME applications for ACCME approval.
  • Maintain IRB approval for program activities and research projects.
  • Hold staff meetings to determine appropriate goals for ISP's.
  • Provide oversight to special programs including VBS and Christmas programs.
  • Maintain current early childhood education resources for families and the community.
  • Coordinate all infant and toddler nursery needs for special event childcare.
  • Prepare IRB protocol statements, regulatory documents, and funding proposals.
  • Provide annual budget analysis and annual renewal of CACFP contract with the state
  • Coordinate annual CME workshop for physicians, nurses and certify athletic trainers.
  • Execute several innovative ideas to streamline the CPR renewal process for hospital employees.

Program Coordinator Skills and Personality Traits

We calculated that 10% of Program Coordinators are proficient in Customer Service, Patients, and Social Work. They’re also known for soft skills such as Compassion, Organizational skills, and Time-management skills.

We break down the percentage of Program Coordinators that have these skills listed on their resume here:

  • Customer Service, 10%

    Provided exemplary customer service and utilized professional and culturally competent communications skills, often addressing sensitive topics and difficult subject matter.

  • Patients, 9%

    Provide clinical social work/counseling services to patients and caregivers; teach Mindfulness-based Stress Reduction, therapeutic art and dance/movement therapy groups.

  • Social Work, 6%

    Supervised eight treatment coordinators of varying disciplines, including psychology, social work and rehabilitation for 36-bed Forensic In-patient Psychiatric Hospital.

  • PowerPoint, 5%

    Demonstrated computer skills, including ability to utilize databases and other office software applications including Microsoft Word, Excel and PowerPoint.

  • Mental Health, 4%

    Administered the court-related programs for a licensed substance-abuse/mental health agency holding a Massachusetts Department of Public Health certification for batterer intervention.

  • Excellent Organizational, 4%

    Managed multiple and conflicting tasks requiring excellent organizational skills as well as ability to use diplomacy during difficult circumstances.

"customer service," "patients," and "social work" aren't the only skills we found program coordinators list on their resumes. In fact, there's a whole list of program coordinator responsibilities that we found, including:

  • Compassion can be considered to be the most important personality trait for a program coordinator to have. According to a program coordinator resume, "social and human service assistants often work with people who are in stressful and difficult situations" program coordinators are able to use compassion in the following example we gathered from a resume: "conferred frequently with physicians, patients and families and provided compassionate support and guidance throughout treatment and recovery. "
  • While it may not be the most important skill, we found that many program coordinator duties rely on organizational skills. This example from a program coordinator explains why: "social and human service assistants must often complete lots of paperwork and work with many different clients." This resume example is just one of many ways program coordinators are able to utilize organizational skills: "assist program manager with all organizational programs including education, volunteers, obedience and community outreach. "
  • Time-management skills is also an important skill for program coordinators to have. This example of how program coordinators use this skill comes from a program coordinator resume, "social and human service assistants often work with many clients" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "produced accurate financial reports to specific deadlines. "
  • In order for certain program coordinator responsibilities to be completed, the job requires the skill "communication skills." According to a program coordinator resume, "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" As an example, this snippet was taken directly from a resume about how this skill applies: "established an improved community outreach and support by using effective health communication and social media to foster participation. "
  • As part of the program coordinator description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A program coordinator resume included this snippet: "social and human service assistants help clients find solutions to their problems" This skill could be useful in this scenario: "developed quarterly review presentation for hr solutions. "
  • While "interpersonal skills" is listed last on this skills list, don't underestimate its importance to program coordinator responsibilities. The skill is described by this resume snippet, "social and human service assistants must make their clients feel comfortable discussing sensitive issues" Here is an example of how this skill is used, "presented professional training programs for staff, police, and colleagues about interpersonal violence, effective response, and best practices. "
  • See the full list of program coordinator skills.

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    What Community Service Coordinators Do

    The community service coordinator is someone who works with a community for its betterment. The community service coordinator brings all welfare services to the community and connects people who need welfare to receive benefits. The community service coordinator is also tasked to collect records of people in need of welfare and other services. It is also important for this person to have interpersonal skills to talk with people and educate them of all the benefits and services they can receive.

    We looked at the average program coordinator annual salary and compared it with the average of a community service coordinator. Generally speaking, community service coordinators receive $4,841 lower pay than program coordinators per year.

    While their salaries may differ, one common ground between program coordinators and community service coordinators are a few of the skills required in each craft. In both careers, employees bring forth skills like social work, powerpoint, and mental health.

    As far as similarities go, this is where it ends because a program coordinator responsibility requires skills such as "customer service," "patients," "excellent organizational," and "professional development." Whereas a community service coordinator is skilled in "direct supervision," "local community," "service coordination," and "medicaid." So if you're looking for what truly separates the two careers, you've found it.

    Community service coordinators receive the highest salaries in the education industry coming in with an average yearly salary of $42,855. But program coordinators are paid more in the government industry with an average salary of $51,387.

    Community service coordinators tend to reach similar levels of education than program coordinators. In fact, community service coordinators are 3.3% less likely to graduate with a Master's Degree and 0.7% less likely to have a Doctoral Degree.

    What Are The Duties Of a Residence Coordinator?

    A residence coordinator is responsible for supporting and providing the needs of the residents, including move-in procedures and processing of papers for residency. Residence coordinators interact with organizations and community offices for housing projects and property lease, identifying locations according to clients' requirements and budget limitations. They also inspect the units, ensure the stability and safety of the foundation, and furnish areas that need renovations and repairs. A residence coordinator must have excellent communication and organizational skills, especially in explaining leasing agreements and accommodations with the clients.

    The next role we're going to look at is the residence coordinator profession. Typically, this position earns a lower pay. In fact, they earn a $4,796 lower salary than program coordinators per year.

    A similarity between the two careers of program coordinators and residence coordinators are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "patients," "powerpoint," and "professional development. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that program coordinator responsibilities requires skills like "customer service," "social work," "mental health," and "excellent organizational." But a residence coordinator might use skills, such as, "patient care," "medication management," "phone calls," and "rehabilitation."

    It's been discovered that residence coordinators earn lower salaries compared to program coordinators, but we wanted to find out where residence coordinators earned the most pay. The answer? The education industry. The average salary in the industry is $43,538. Additionally, program coordinators earn the highest paychecks in the government with an average salary of $51,387.

    In general, residence coordinators study at lower levels of education than program coordinators. They're 6.8% less likely to obtain a Master's Degree while being 0.7% less likely to earn a Doctoral Degree.

    What Technology Do You Think Will Become More Important And Prevalent For Program Coordinators In The Next 3-5 Years?


    Jordan Levy Ph.D.

    Associate Professor of Anthropology, Pacific Lutheran University

    Most of the students I work with are, fortunately, very quick to learn new communication technologies. This is so important because, as the COVID pandemic has shown us, the ability to work remotely is crucial. Communicating in a range of formats (writing emails, recording videos, participating in group discussions via Zoom, etc.) while also making your arguments and content clear to a range of audiences is essential, now more than ever.Show more

    How a Family Services Coordinator Compares

    A family services coordinator maintains quantitative quality and qualitative quality monitoring systems and improvement systems for the program strategies to get executed with quality, fidelity, and reliability. They coach and offer supervisory guidance services to the family service team to keep the staff capacity robust and move the staff members towards mastering the core competencies. Other duties performed by family services coordinators include supporting vulnerable families, promoting family self-sufficiency, and supporting families whose children have special needs and chronic health conditions.

    The family services coordinator profession generally makes a lower amount of money when compared to the average salary of program coordinators. The difference in salaries is family services coordinators making $2,212 lower than program coordinators.

    While looking through the resumes of several program coordinators and family services coordinators we discovered that both professions have similar skills. These similarities include skills such as "patients," "social work," and "mental health," but they differ when it comes to other required skills.

    As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from program coordinators resumes, they are more likely to have skills like "customer service," "powerpoint," "excellent organizational," and "professional development." But a family services coordinator might have skills like "child care," "foster care," "family support," and "ongoing support."

    Family services coordinators make a very good living in the government industry with an average annual salary of $44,036. Whereas program coordinators are paid the highest salary in the government industry with the average being $51,387.

    Family services coordinators typically study at similar levels compared with program coordinators. For example, they're 2.7% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.

    Description Of a Residential Coordinator

    A residential coordinator oversees the daily operations of nursing homes, ensuring patients get to receive optimal care and service. Their responsibilities include setting goals and guidelines, coordinating staff, liaising with external parties such as vendors and suppliers, organizing activities and programs, establishing timelines, and developing strategies to optimize operations. They must also prepare and process paperwork, hire and train new members of the workforce, and resolve issues should any arise. Moreover, aside from nursing homes, a residential coordinator may also work at other facilities and industries such as residential apartments and even private areas.

    Residential coordinators tend to earn a lower pay than program coordinators by about $5,491 per year.

    According to resumes from both program coordinators and residential coordinators, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "social work," "mental health," and "community resources. "

    While some skills are shared by these professions, there are some differences to note. "customer service," "patients," "powerpoint," and "excellent organizational" are skills that have shown up on program coordinators resumes. Additionally, residential coordinator uses skills like direct supervision, coordinators, medication administration, and mental illness on their resumes.

    Residential coordinators earn a higher salary in the government industry with an average of $37,588. Whereas, program coordinators earn the highest salary in the government industry.

    In general, residential coordinators reach similar levels of education when compared to program coordinators resumes. Residential coordinators are 4.2% less likely to earn their Master's Degree and 0.9% less likely to graduate with a Doctoral Degree.

    What a Program Coordinator Does FAQs

    What Degree Does A Program Coordinator Need?

    Program coordinators typically need a bachelor's degree in business administration. While a bachelor's degree in business administration is typically preferred, many companies will accept a bachelor's degree in other subjects.

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