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What Does A Program Coordinator Do?

Program coordinators are mid-level employees who are assigned to work on a program of a specific department. They handle the communications between their department and any other department that they may need to collaborate with. They coordinate action plans and activities to ensure that the departments are aligned. They are present during the planning stage for the program so that they will be familiar with action items. They are directly involved in the implementation by liaising with the involved departments. Program coordinators should have good communication skills, interpersonal skills, and organization skills.

Here are examples of responsibilities from real program coordinator resumes representing typical tasks they are likely to perform in their roles.

  • Manage all medical records and client information without HIPAA violation.
  • Maintain centralized meeting facility by scheduling times slots, coordinate regular maintenance, stock supplies, and manage cosmetic improvements.
  • Manage an outpatient drug and alcohol treatment facility as well as a state-subsidize housing program for homeless clients with co-occurring disorders.
  • Coordinate formal PowerPoint presentations and media require to communicate program activities and progress to executive management and other target audiences.
  • Maintain current early childhood education resources for families and the community.
  • Prepare IRB protocol statements, regulatory documents, and funding proposals.
  • Develop, facilitate and lead education programs including CPR training for Chrysler employees.
  • Develop program goals, objectives, budgets and operating guidelines for HUD grants.
  • Create codebooks of pre- & post-test data from students from HIV preparedness program.
  • Advise and answer questions on nutrition, exercise, and other health topics.
Program Coordinator Traits
Compassion is a skill that is necessary for working with others as you're able to put aside your differences and show genuine kindness toward others.
Organizational skills are essential to working as efficiently as possible through being able to focus on projects at hand while also keeping a clean workspace.
Time-management skills is the efficient manner one is able to put their time to good use.

Program Coordinator Overview

Perhaps the hardest question to answer when deciding on a career as a program coordinator is "should I become a program coordinator?" You might find this info to be helpful. When compared to other jobs, program coordinator careers are projected to have a growth rate described as "much faster than average" at 13% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a program coordinator by 2028 is 52,200.

A program coordinator annual salary averages $44,587, which breaks down to $21.44 an hour. However, program coordinators can earn anywhere from upwards of $31,000 to $62,000 a year. This means that the top-earning program coordinators make $31,000 more than the lowest-earning ones.

As is the case with most jobs, it takes work to become a program coordinator. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a community service coordinator, residence coordinator, family services coordinator, and residential coordinator.

Program Coordinator Jobs You Might Like

Program Coordinator Skills and Personality Traits

We calculated that 16% of Program Coordinators are proficient in Procedures, Communication, and Customer Service. They’re also known for soft skills such as Compassion, Organizational skills, and Time-management skills.

We break down the percentage of Program Coordinators that have these skills listed on their resume here:

  • Procedures, 16%

    Implemented the Program Manager's overall guidance/direction and provides technical insight into developing and managing policies, procedures and operational schedules.

  • Communication, 9%

    Recruited local families/participants to partake of local prevention program through communication with community/religious organizations with fliers, mailings and speaking engagements.

  • Customer Service, 8%

    Provided exemplary customer service and utilized professional and culturally competent communications skills, often addressing sensitive topics and difficult subject matter.

  • Professional Development, 4%

    Structured and executed activities to assist students in their personal and professional development for an academic institution with over 5,000 students.

  • Powerpoint, 4%

    Selected by senior management to create PowerPoint presentation for corporate meeting; success of presentation led to promotion to Administrative Coordinator.

  • Mental Health, 3%

    Maintain a caseload of up to 45 individuals diagnosed with developmental disabilities and/or dual diagnosis of mental health and behavioral disorders.

"procedures," "communication," and "customer service" aren't the only skills we found program coordinators list on their resumes. In fact, there's a whole list of program coordinator responsibilities that we found, including:

  • Compassion can be considered to be the most important personality trait for a program coordinator to have. According to a program coordinator resume, "social and human service assistants often work with people who are in stressful and difficult situations" program coordinators are able to use compassion in the following example we gathered from a resume: "work in a culturally-diverse environment and maintain a sense of confidentiality, compassion and professionalism to all whom enter the facility. "
  • While it may not be the most important skill, we found that many program coordinator duties rely on organizational skills. This example from a program coordinator explains why: "social and human service assistants must often complete lots of paperwork and work with many different clients." This resume example is just one of many ways program coordinators are able to utilize organizational skills: "assist program manager with all organizational programs including education, volunteers, obedience and community outreach. "
  • Time-management skills is also an important skill for program coordinators to have. This example of how program coordinators use this skill comes from a program coordinator resume, "social and human service assistants often work with many clients" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "assisted end-users with how to use sharepoint 2013 allocated appropriate resources to ensure projects were completed on time and within budget. "
  • In order for certain program coordinator responsibilities to be completed, the job requires the skill "communication skills." According to a program coordinator resume, "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help" As an example, this snippet was taken directly from a resume about how this skill applies: "established an improved community outreach and support by using effective health communication and social media to foster participation. "
  • As part of the program coordinator description, you might find that one of the skills that might be helpful to the job is "problem-solving skills." A program coordinator resume included this snippet: "social and human service assistants help clients find solutions to their problems" This skill could be useful in this scenario: "developed quarterly review presentation for hr solutions. "
  • While "interpersonal skills" is listed last on this skills list, don't underestimate its importance to program coordinator responsibilities. The skill is described by this resume snippet, "social and human service assistants must make their clients feel comfortable discussing sensitive issues" Here is an example of how this skill is used, "create weekly lesson plans and assist youth in academic and personal growth development-to include interpersonal, organizational, and conflict-resolution skills. "
  • See the full list of program coordinator skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a program coordinator. We found that 60.6% of program coordinators have graduated with a bachelor's degree and 16.3% of people in this position have earned their master's degrees. While most program coordinators have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every eight program coordinators were not college graduates.

    Those program coordinators who do attend college, typically earn either business degrees or psychology degrees. Less commonly earned degrees for program coordinators include social work degrees or communication degrees.

    Once you're ready to become a program coordinator, you should explore the companies that typically hire program coordinators. According to program coordinator resumes that we searched through, program coordinators are hired the most by HGS, National Mentor Holdings, and Brookdale Senior Living. Currently, HGS has 107 program coordinator job openings, while there are 48 at National Mentor Holdings and 34 at Brookdale Senior Living.

    But if you're interested in companies where you might earn a high salary, program coordinators tend to earn the biggest salaries at Chevron, Twitter, and Cleveland Clinic. Take Chevron for example. The median program coordinator salary is $84,340. At Twitter, program coordinators earn an average of $81,249, while the average at Cleveland Clinic is $77,781. You should take into consideration how difficult it might be to secure a job with one of these companies.

    View more details on program coordinator salaries across the United States.

    For the most part, program coordinators make their living in the non profits and education industries. Program coordinators tend to make the most in the health care industry with an average salary of $48,561. The program coordinator annual salary in the hospitality and government industries generally make $44,386 and $43,576 respectively. Additionally, program coordinators who work in the health care industry make 18.7% more than program coordinators in the non profits Industry.

    The three companies that hire the most prestigious program coordinators are:

      What Community Service Coordinators Do

      The community service coordinator is someone who works with a community for its betterment. The community service coordinator brings all welfare services to the community and connects people who need welfare to receive benefits. The community service coordinator is also tasked to collect records of people in need of welfare and other services. It is also important for this person to have interpersonal skills to talk with people and educate them of all the benefits and services they can receive.

      We looked at the average program coordinator annual salary and compared it with the average of a community service coordinator. Generally speaking, community service coordinators receive $2,410 lower pay than program coordinators per year.

      While their salaries may differ, one common ground between program coordinators and community service coordinators are a few of the skills required in each craft. In both careers, employees bring forth skills like communication, powerpoint, and mental health.

      As far as similarities go, this is where it ends because a program coordinator responsibility requires skills such as "procedures," "customer service," "professional development," and "data collection." Whereas a community service coordinator is skilled in "emergency," "local businesses," "direct supervision," and "service coordination." So if you're looking for what truly separates the two careers, you've found it.

      Community service coordinators receive the highest salaries in the government industry coming in with an average yearly salary of $35,249. But program coordinators are paid more in the health care industry with an average salary of $48,561.

      Community service coordinators tend to reach lower levels of education than program coordinators. In fact, community service coordinators are 8.6% less likely to graduate with a Master's Degree and 0.9% less likely to have a Doctoral Degree.

      What Are The Duties Of a Residence Coordinator?

      A residence coordinator is responsible for supporting and providing the needs of the residents, including move-in procedures and processing of papers for residency. Residence coordinators interact with organizations and community offices for housing projects and property lease, identifying locations according to clients' requirements and budget limitations. They also inspect the units, ensure the stability and safety of the foundation, and furnish areas that need renovations and repairs. A residence coordinator must have excellent communication and organizational skills, especially in explaining leasing agreements and accommodations with the clients.

      The next role we're going to look at is the residence coordinator profession. Typically, this position earns a lower pay. In fact, they earn a $6,422 lower salary than program coordinators per year.

      A similarity between the two careers of program coordinators and residence coordinators are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "professional development," "powerpoint," and "staff members. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that program coordinator responsibilities requires skills like "procedures," "communication," "customer service," and "mental health." But a residence coordinator might use skills, such as, "patient care," "medication administration," "phone calls," and "infection control."

      It's been discovered that residence coordinators earn lower salaries compared to program coordinators, but we wanted to find out where residence coordinators earned the most pay. The answer? The education industry. The average salary in the industry is $40,860. Additionally, program coordinators earn the highest paychecks in the health care with an average salary of $48,561.

      In general, residence coordinators study at lower levels of education than program coordinators. They're 11.2% less likely to obtain a Master's Degree while being 0.9% less likely to earn a Doctoral Degree.

      What technology do you think will become more important and prevalent in the field in the next 3-5 years?

      Jordan Levy Ph.D.

      Associate Professor of Anthropology, Pacific Lutheran University

      Most of the students I work with are, fortunately, very quick to learn new communication technologies. This is so important because, as the COVID pandemic has shown us, the ability to work remotely is crucial. Communicating in a range of formats (writing emails, recording videos, participating in group discussions via Zoom, etc.) while also making your arguments and content clear to a range of audiences is essential, now more than ever.Show more

      What technology do you think will become more important and prevalent in the field in the next 3-5 years?

      Namita Sugandhi Ph.D.

      Assistant Professor of Anthropology, Hartwick College

      Documentation and public engagement will remain crucial parts of Anthropological work, and technology that allows us to record, analyze, and share data will continue to be necessary. Over the next several years, it will be essential to find new and innovative ways of connecting virtually to audiences' broader network. This will require the ability to think out-of-the-box and adapt to unique circumstances and new technologies. Technologies that allow people to build relationships across space will continue to transform how we experience social life. Those who are new to the job market will have to master these new virtual strategies of communication and self-promotion and need to understand and navigate the impact of this pandemic on the non-virtual world.Show more

      How a Family Services Coordinator Compares

      A family services coordinator maintains quantitative quality and qualitative quality monitoring systems and improvement systems for the program strategies to get executed with quality, fidelity, and reliability. They coach and offer supervisory guidance services to the family service team to keep the staff capacity robust and move the staff members towards mastering the core competencies. Other duties performed by family services coordinators include supporting vulnerable families, promoting family self-sufficiency, and supporting families whose children have special needs and chronic health conditions.

      The family services coordinator profession generally makes a lower amount of money when compared to the average salary of program coordinators. The difference in salaries is family services coordinators making $8,099 lower than program coordinators.

      While looking through the resumes of several program coordinators and family services coordinators we discovered that both professions have similar skills. These similarities include skills such as "communication," "mental health," and "community outreach," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from program coordinators resumes, they are more likely to have skills like "procedures," "customer service," "professional development," and "powerpoint." But a family services coordinator might have skills like "child care," "family support," "habitat," and "appropriate resources."

      Family services coordinators make a very good living in the transportation industry with an average annual salary of $32,628. Whereas program coordinators are paid the highest salary in the health care industry with the average being $48,561.

      Family services coordinators typically study at higher levels compared with program coordinators. For example, they're 6.7% more likely to graduate with a Master's Degree, and 1.1% more likely to earn a Doctoral Degree.

      Description Of a Residential Coordinator

      A residential coordinator oversees the daily operations of nursing homes, ensuring patients get to receive optimal care and service. Their responsibilities include setting goals and guidelines, coordinating staff, liaising with external parties such as vendors and suppliers, organizing activities and programs, establishing timelines, and developing strategies to optimize operations. They must also prepare and process paperwork, hire and train new members of the workforce, and resolve issues should any arise. Moreover, aside from nursing homes, a residential coordinator may also work at other facilities and industries such as residential apartments and even private areas.

      Residential coordinators tend to earn a lower pay than program coordinators by about $8,854 per year.

      According to resumes from both program coordinators and residential coordinators, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "professional development," "mental health," and "staff members. "

      While some skills are shared by these professions, there are some differences to note. "procedures," "communication," "customer service," and "powerpoint" are skills that have shown up on program coordinators resumes. Additionally, residential coordinator uses skills like on-call, residential setting, direct supervision, and coordinators on their resumes.

      Residential coordinators earn a higher salary in the health care industry with an average of $32,189. Whereas, program coordinators earn the highest salary in the health care industry.

      In general, residential coordinators reach lower levels of education when compared to program coordinators resumes. Residential coordinators are 6.6% less likely to earn their Master's Degree and 2.0% less likely to graduate with a Doctoral Degree.