Top Program Director Skills

Below we've compiled a list of the most important skills for a Program Director. We ranked the top skills based on the percentage of Program Director resumes they appeared on. For example, 10.8% of Program Director resumes contained Curriculum Development as a skill. Let's find out what skills a Program Director actually needs in order to be successful in the workplace.

The six most common skills found on Program Director resumes in 2020. Read below to see the full list.

1. Curriculum Development

high Demand
Here's how Curriculum Development is used in Program Director jobs:
  • Participated in curriculum development/revision processes.
  • Manage multiple operations including program and curriculum development, and group and individual counseling for at-risk youth and special education students.
  • Hired and supervised personnel Responsible for training, curriculum development, and marketing Handled parent communications Responsible for center budgeting and accounting
  • Collaborated with corporate office on curriculum development, created certification review courses, and reviewed massage therapy textbooks for publishing companies.
  • Directed curriculum development, program standardization, and evaluation for program delivery to over 400 schools and community based organizations.
  • Coordinated occupational therapy, physical therapy, speech therapy, medical issues and curriculum development for infants/toddlers demonstrating special needs.
  • Engaged in curriculum development, lab management, program enhancement, clinical site coordination, budget management and staff supervision.
  • Established adult learning department which oversees curriculum development and adult learning facilitators who deliver training to over 13,000 volunteers.
  • Direct all aspects of this income-generating program, including curriculum development, administrative elements, marketing, and staffing.
  • Participated in budget preparation, curriculum development, determination of teaching assignments, supervision and evaluation of faculty.
  • Worked on curriculum development, oversaw budget, maintained program accreditation, hired adjunct faculty, coordinated program.
  • Monitor and evaluate student's individual performance which includes curriculum development, class scheduling, continuing classroom performance.
  • Served as member on college- wide committees regarding curriculum development with deans and administrators in a team environment.
  • Trained 30+ educators in curriculum development and implementation, classroom management, conversational English, and grammar.
  • Administered the assigned academic program including curriculum development, student registration/advisement, community relations and campus relations.
  • Direct reintegration programming and development with direct responsibilities encompassing curriculum development, administrative/data management and inmate counseling.
  • Assist in curriculum development and session facilitation focused on empowering young women in an urban setting.
  • Program Director and initiator of new Dental Hygiene Program including facility/curriculum development, operational start-up.
  • Leaded curriculum development on committees serving as a subject matter expert for all graduate management programs
  • Facilitated faculty and staff development, training and Curriculum development, implementation, and evaluation.

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2. Clinical Supervision

high Demand
Here's how Clinical Supervision is used in Program Director jobs:
  • Provided all aspects of co-occurring treatment and clinical supervision of treatment program as well as day-to-day management of facility and program.
  • Provide administrative and clinical supervision, Conduct performance reviews, provide orientation, hire and terminate according to policy and procedures.
  • Provided clinical supervision, consultation and monitored the clinical services received by all residents, including linkage to other service providers.
  • Provided clinical supervision to unit staff involved in screening, assessment, brief treatment and case management services and administrative supervision.
  • Provided clinical supervision for Social Work Staff Developed and implemented Independent Living Program Lobbied and advocated for residents and program enhancement
  • Provided administrative and clinical supervision to program staff working in four different locations serving multiple contracts with multiple partners.
  • Provision of clinical supervision to ensure that all treatment plan reviews are conducted in accordance with regulatory requirements.
  • Provided administrative and clinical supervision to a staff of 20, delivering residential behavioral health services to adolescents.
  • Provided clinical supervision to therapists and managers, interpreted state and federal policy relative to service delivery.
  • Managed the family services department and provided clinical supervision to 5 clinicians and Masters prepared student interns.
  • Provided quality assurance, program evaluation and development, marketing, case management, clinical supervision and consultation
  • Oversee management and day-to-day operations of the institute, which includes clinical supervision and program evaluation.
  • Provided training and clinical supervision for staff ensuring adherence to ACT model and state rehabilitation guidelines.
  • Provided immediate administrative and clinical supervision for up to ten counselors at any given time.
  • Hired and retained an effective clinical team and provided clinical supervision for entry level counselors.
  • Increase clinical professionalism though providing clinical supervision to many talented clinicians, interns and paraprofessionals.
  • Program Administration, Student Recruitment and Retention, Teaching, Student Clinical Supervision, Faculty Supervision
  • Provided supervision and consultation to professional and paraprofessional staff via individual and group clinical supervision.
  • Provided Clinical supervision to the Residential Counselors, the Family Counselor and Community Support specialist.
  • Managed all aspects of program operations, financial management, clinical supervision and credentialing.

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3. Staff Members

high Demand
Here's how Staff Members is used in Program Director jobs:
  • Assigned work and evaluated performance of staff members, recommending indicated actions Demonstrated effective leadership and encouraged team concepts.
  • Promoted program compliance with Core Service Agencies/regulatory institutions by conducting weekly training with clinical and administrative staff members.
  • Provided daily emphasis/education to community and staff members surrounding the safety, well-being and permanency of children.
  • Assisted in the orientation and organizational structure of volunteer staff members within the immediate facility.
  • Provided clinical supervision to chemical dependency counselors, interns and management of staff members.
  • Planned and facilitated a leadership development program for prospective teen staff members.
  • Formed and maintained productive relationships with internal and external staff members.
  • Supervised staff members and provided one-on-one support to children during activities.
  • Program Director responsibilities include supervising and training over 60 staff members.
  • Supervised and evaluated performance of 15 professional staff members.
  • Selected, oriented and evaluated operations staff members.
  • Implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary.
  • Managed four daycare sites encompassing overseeing productivity and performance of staff, including hiring, evaluating and training new staff members.
  • Assist director on management supply, maintain regular requirement by staff members, in addition provide assistance to new client application.
  • Supervised 20 staff members and 500 participants to ensure that training, placement, and educational services are provided to participants.
  • Developed and maintained relationships with professional and volunteer staff members in thirteen schools in six cities and towns around Greater Hartford.
  • Supervised a team of 10 staff members supporting and administering a program with more than 75 Corps members throughout the Commonwealth.
  • Supervised 12 staff members while providing them with guidance within their summer curriculum through weekly one-on-one meetings, and counseling sessions.
  • Provide supervision, training, and guidance to 15 staff members including Program Managers, Support Specialists, and Employment Specialists.
  • Monitored operations to ensure that staff members complied with administrative policies and procedures, safety rules, and government regulations.

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4. Community Outreach

high Demand
Here's how Community Outreach is used in Program Director jobs:
  • Managed program enrollment, conducted center tours, proactively engaged in community outreach activities to build strong relationships with community stakeholders.
  • Assist in community outreach and development by participating and working directly with the Neighborhood associations to develop programs with community residents.
  • Conduct community outreach by establishing and maintaining partnerships with community leaders, organizations, and public and charter schools in Philadelphia.
  • Established community outreach and public relations by educating the public on teen development and their need for constructive social empowerment activities.
  • Created and facilitated interactive On-Air promotional ideas and giveaways, in addition to providing thousands of dollars for community outreach services.
  • Staff administration, curriculum development, licensing and regulatory process, budget, grant applications, community outreach and connection.
  • Implement community awareness services that include 3 community outreach support groups and organization of annual community limb loss event.
  • Facilitate student experience in serving the community directly, and generating awareness of diverse populations through community outreach programs.
  • Developed and implemented community outreach programs, coordinated fund raising activities which generated $10,000 for the organization.
  • Provided support in community consensus-building meetings by acting as dialogue facilitator, presenter and community outreach liaison.
  • Developed community outreach exercise program that benefited participants and resulted in favorable public relations activity for facility.
  • Administered grants, managed service delivery of patient and community education, patient advocacy and community outreach.
  • Develop and execute community outreach strategy, which includes identifying and engaging key leaders and regional partners.
  • Developed and fostered successful relationships with local business' and organizations to increase community outreach potential.
  • Conducted community outreach and attended various veteran and homeless events within the communities served.
  • Performed community outreach in order to offer volunteer information and to create community support.
  • Marketed rehabilitation services in conjunction with client facility admissions directors at community outreach events.
  • Liaised heavily with community outreach groups to promote environmental sustainability and pollution prevention strategies.
  • Created innovative marketing and community outreach initiatives that increased student enrollment by 25%.
  • Planned monthly community outreach programs and youth activities to increase community relations.

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5. Community Resources

high Demand
Here's how Community Resources is used in Program Director jobs:
  • Worked closely with Case Management to ensure that any ancillary services were obtained and appropriate community resources were identified and secured.
  • Strengthened the relationship between the agency and outside community resources such as the Division of Development Disabilities and education based programs.
  • Write curriculum for Christian and traditional tracks* Facilitate group therapy* Offer individual and family counseling* Connect clients with community resources
  • Managed specialized database of parents, education programs and community resources.o Produced all reports; monitored for data integrity.
  • Referred youth and family to other community resources and organizations Collected and compiled data, records and prepared reports.
  • Ensured continuous quality improvement of individualized programs and services through the use of both internal and community resources.
  • Utilized outside community resources and independent contractors to enrich the variety of programs made available to residents.
  • Transported residents to medical and community resources on consistent basis, facilitating improved therapeutic/medical results of treatment.
  • Recruited and supervised all Even Start Family Literacy staff while coordinating recruitment of families and community resources.
  • Develop and maintain collaborative relationships within the hospital environment as well as community resources and providers.
  • Collaborated with community resources ensuring services were available for intensive therapeutic care as needed by youth.
  • Coordinated with community resources for aftercare which helped improve patient care as well as community awareness.
  • Developed partnerships with community resources to network and educate the community on leading a healthy lifestyle.
  • Piloted marketing for clinic with other community resources and social service organizations in the community.
  • Developed community resources and built relationships with potential employers in conjunction with Career Services.
  • Developed relations with local community resources to provide options and referrals to population served.
  • Make accurate assessment of individual needs and make appropriate referrals to community resources.
  • Maintained effective working relationships with community resources agencies through appropriate and effective communications.
  • Created new revenue streams by researching grant opportunities and ascertaining available community resources.
  • Provided education to pregnant mothers regarding options, community resources and fetal development.

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6. Oversight

high Demand
Here's how Oversight is used in Program Director jobs:
  • Budget oversight, development and execution of Memorandums of Agreement/Understanding, partnership development, developing and implementing policy and procedure documents.
  • Managed day-to-day oversight and management involving planning, programming, execution, distribution, and analysis for assigned organizations budgets.
  • Project Reference: http://www.singaporeair.com/en_UK/flying-with-us/suites/ Provided project oversight and program management support in all areas of the contract.
  • Conducted monthly house meetings, ensuring oversight of Medicaid Eligibility Verification, and individual's personal financial accounts.
  • Program Director: Provided oversight of day-to-day operations for a community-based program serving 250 high-risk children and adolescents.
  • Provided oversight of day-to- day operations for early intervention, emergency wrap-around, and school-based behavioral health services.
  • Maintain daily communication and oversight of security personnel and contact with their supervisors on as needed basis.
  • Provided oversight and program implementation for multiple Intermediate Care Facility homes for people with Intellectual Disabilities.
  • Provided technical oversight of lethal miniature aerial munition system prototype demonstration for USAF Air Armament Center.
  • Developed program and provided general oversight of training for approximately fifty adults with mental challenges.
  • Program oversight Clinical Supervision of licensed staff, Administrative supervision of recreational and facility staff.
  • Monitor regulatory compliance; prepare and submit quarterly/annual reports; supervision and oversight of thirty employees
  • Complete administrative oversight in the implementation and integration of program geared towards young fathers.
  • Position required supervising of multiple programs and managing multiple budgets with direct programs oversight.
  • Provided program management, technical and financial oversight of the Bank Loan Industrialization initiative.
  • Directed team of Program Managers providing oversight for center operations and employment services programs.
  • Coordinated client communications and provided oversight to ensure strategic plans aligned with customer needs.
  • Created forms, researched licensing regulations and provided administrative oversight to DBT facilitator.
  • Maintained customer database, account management/oversight, website maintenance, and class/staff scheduling.
  • Provided oversight for drug utilization review and therapy protocol product development and maintenance.

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7. Mental Health Services

high Demand
Here's how Mental Health Services is used in Program Director jobs:
  • Provide coordination and supervision for the delivery of mental health services for both partial hospitalization and outpatient counseling programs.
  • Directed interdisciplinary team in developing and providing mental health services to children and families.
  • Designed and developed a child/adolescent mental health services at Champlain Valley Physicians Hospital.
  • Coordinate and facilitate wrap around meetings for children receiving community mental health services.
  • Assisted in developing and implementing policies and procedures for Mental Health Services Programs
  • Supervised agency operations for in-home mental health services provided in Jackson County.
  • Conducted community survey to determine mental health services for adolescents.
  • Collaborated with on-site psychiatrist, safeguarding consistent mental health services.
  • Provided culturally sensitive mental health services in Spanish.
  • Delivered intensive case management and mental health services.
  • Worked with Idaho Department of Health and Welfare to develop rules regarding agency credentialing and the provision of mental health services.
  • Doubled the growth of clients in both Family Based Mental Health Services and Behavioral Health Rehabilitative Services twice in one year.
  • Appointed by the Sheriff of Shelby County to provide counseling and mental health services to employees of the Sheriff's Department.
  • Managed all clinical and administrative aspects of the agency's mental health services of satellite office of 25-30 employees.
  • Referred as appropriate according to the level such as hospitalization, mental health services, and residential placement.
  • Provided bilingual mental health services to a caseload of 30 clients, including adults and adolescents.
  • Created management controls that ensured quality performance in file management and billing of mental health services.
  • Provide crises mental health services to consumers as well as individual, group and family counseling.
  • Served as a Board Member of the Miami-Dade County Health Department, Environmental Health Services.
  • Organized, planned, and managed mental health services for patients of different age groups.

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8. Program Policies

high Demand
Here's how Program Policies is used in Program Director jobs:
  • Developed standardized documentation practices; aided in the writing of program policies specifically geared towards the Pennsylvania Department of Public Welfare.
  • Worked cooperatively in developing and documenting appropriate program procedures, interpreted and transmitted agency/program policies and procedures to ensure compliance.
  • Developed and implemented program policies that are compatible with accreditation and institutional (non-profit) requirements and policies.
  • Provided development, implementation, monitoring and evaluation of the agency-wide program policies, procedures and guidelines.
  • Coordinated this housing program and developed recommendations to increase the effectiveness and efficiency of housing program policies.
  • Provided educational programming for staff members and residents as well as developed and implemented program policies.
  • Developed program policies and procedures, and maintaining and developing relationships with collaborative partners and sponsors.
  • Developed and implemented program policies, procedures, emergency protocols and volunteer job descriptions.
  • Participated in administrative meetings in reviewing and writing of all program policies.
  • Develop program policies and standard operating procedures for member management.
  • Performed duties to reflect agency/program policies, procedures and philosophy.
  • Developed parent handbook to communicate program policies and procedures.
  • Counseled participants for non-adherence to program policies and expectations.
  • Developed and implemented all local program policies and procedures.
  • Develop and maintain organization and program policies and procedures.
  • Designed and implemented program policies and procedures.
  • Developed program policies/procedures and maintained program log.
  • Developed program policies and implemented best practices.
  • Developed program policies and marketing materials.
  • Developed and enforced program policies.

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9. Crisis Intervention

high Demand
Here's how Crisis Intervention is used in Program Director jobs:
  • Transformed lives of persons served through assessment, advocacy, education, implementation of crisis intervention, and motivational interviewing skills.
  • Participated in Research studies for validate program effectiveness Skills Used Teaching, Crisis Intervention, Administration, Grant Management, Community Organizer
  • Created and Implemented policies and procedures for daily shelter operation, including crisis intervention, clinical supervision, plant supervision.
  • Facilitated new hire orientation and implementing ongoing staff training programs and educational sessions based on the collaborative crisis intervention model.
  • Provided crisis intervention, facilitated placements, conducted permanency planning, made court appearances and interfaced with caregivers when necessary.
  • Program Director overseeing program development, budget, volunteer coordination, case management, crisis interventions, referral co-ordination.
  • Developed and implemented crisis intervention procedures, oversaw utilization review, quality assurance, investigations, and internal evaluations.
  • Applied skills in assessment, advocacy, education, implementation of crisis intervention, and motivational interviewing.
  • Assist in performing various treatments including counseling and crisis intervention as well as physical management procedures.
  • Manage day-to-day program operations including clinical interventions, crisis intervention, building maintenance and building security.
  • Developed participant service plans based on individual needs; conducted home visits and extensive crisis intervention.
  • Developed curriculum and trained volunteers in active listening, crisis intervention and information and referral services.
  • Provided disciplinary action and crisis intervention in accordance with Mohawk Regional School District policies and procedures.
  • Provide crisis intervention and critical incident debriefing and training to Sheriff Department officers and civilian employees.
  • Coordinated and advised clinical manager on crisis students, recommendations for crisis intervention and outsourcing.
  • Performed individual and group therapy, crisis intervention, bereavement counseling and case management tasks.
  • Provided therapy to individuals and families with behavioral/emotional needs in the area of crisis intervention.
  • Participate in the on-call rotation through 24 hour availability for consultation and emergency crisis intervention.
  • Supervised individual and group counseling sessions, case management, crisis intervention and patient education.
  • Provided psychological triage, crisis intervention and psychological support to patients suffering from emotional distress.

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10. Special Events

high Demand
Here's how Special Events is used in Program Director jobs:
  • Coordinated numerous special events including leadership conferences, membership or recruitment/retention fairs, charity fundraisers and conventions.
  • Partnered with local and county governments and like-minded community organizations to implement educational programs and special events.
  • Coordinated and developed marketing promotions through special events, demonstrations, and other public relations activities.
  • Coordinated special events such as fundraisers, and nationally accredited professional CEC workshops.
  • Coordinated special events, solicited for community involvement and local resource support.
  • Develop, execute and evaluate special events in Independence National Historical Park.
  • Planned and coordinated training conferences, educational workshops and special events.
  • Coordinated special events and meetings to align program with organizational needs.
  • Delegated responsibilities to staff and volunteers during special events and activities.
  • Recognized for achieving top performance award for coordination of special events.
  • Planned, organized and facilitated awards ceremonies and special events.
  • Secured corporate and small-business sponsors for fund-raisers and special events.
  • Communicate with partnering colleges and organizations to attend special events.
  • Facilitated and coordinated special events and rentals for numerous groups.
  • Organized special events and coordinated promotional flights and activities.
  • Coordinate special events including community wide events and fundraisers.
  • Coordinate and supervise special events and fund-raising activities.
  • Organized weekly field trips/guest speakers/outdoor classes/ special events.
  • Developed and coordinated community projects and special events.
  • Supervised staff and group activities/special events.

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11. Program Staff

high Demand
Here's how Program Staff is used in Program Director jobs:
  • Worked collaboratively with Supervision program staff in regard to treatment planning, curriculum, behavior modification, and case management.
  • Supervised program staff, independent contractors/group facilitators and volunteers, and conducted assessments, orientations and support groups.
  • Hired and managed program staff to meet organizational mission and educational outcomes, and provided student development leadership.
  • Prepared performance evaluations for program staff and initiated request for regular supervision and interim evaluation and goal setting.
  • Trained clinical and after-school program staff in clinical techniques, evidence-based practices, and behavioral intervention methods.
  • Managed all operations of facility and departments including sixty five program staff and various departmental staff.
  • Supervised program staff responsible for providing customers service in the preparation and completion of license applications.
  • Direct supervision of all program staff including professional development, succession planning, accountability and compliance.
  • Deliver resourceful leadership to top-performing program staff, AmeriCorps volunteers, and diverse community partners.
  • Provide effective ongoing evaluation of performance of program staff, and institutes progressive discipline appropriately.
  • Ensured that quality rehabilitation services were provided by Psychiatric Rehabilitation Program staff.
  • Trained and oversaw the training provided to Psychiatric Rehabilitation Program staff.
  • Supervised and provided development training opportunities to program staff and students.
  • Train and supervise all program staff/intern/volunteers involved with the residential program.
  • Managed program staff, including multiple Program Coordinators and college-aged interns.
  • Conducted performance management reviews and provided coaching to program staff.
  • Supervised program staff and developed annual, evidence-based program plan.
  • Participated in disciplinary and discharge conferences of program staff.
  • Supervised program staff and performed other related administrative duties.
  • Assisted supervisor in managing appropriate responsibilities to program staff.

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12. Program Development

high Demand
Here's how Program Development is used in Program Director jobs:
  • Facilitated organization-wide quality improvement and program development.
  • Managed several community-based programs ensuring their success through staff management, strategic goal setting, administration of budgets and program development.
  • Served as Program Director within developmental disability group home environments with specific responsibilities encompassing program development and developmental learning support.
  • Supervised 6 staff; responsibilities included program supervision, program development, collaboration of services with other education based programs.
  • Conducted quality assurance reviews and designed program development plans and conducted operation assessments which increased program efficiency by 20%.
  • Provided operational direction, program development and financial stability to a growing hospital outpatient clinic specialty center (joint-venture).
  • Develop a professional external training business building on EBI's existing program utilizing my extensive training and program development experience.
  • Initiated planning process for company program development including company focus, budgetary estimates, and high level risk identification.
  • Provide overall management and supervision for program development, professional development and administration of the Summer Science Camp Program.
  • Developed treatment criteria and implementation, treatment planning, program development and total case management collaboration with supporting agencies.
  • Directed strategic planning, program development and operations for a private non-profit social service agency Supported Independent Living Program.
  • Develop curriculum, secure clinical partnerships, and serve as the accreditation and regulatory expert for program development.
  • Work Location Nashville, TN Responsibilities Held primary responsibility for program development, promotion, and administration.
  • Participate in the strategic development of the organization through program development and management systems analysis and change.
  • Develop and implement marketing and public relations plan and strategies; develop donor relations/contributions, program development/expansion.
  • Program development of adolescent units including behavior modification tactics, recreational activities, and discharge planning.
  • Participated in fund development, identifying & completing grant proposals to support program development and delivery.
  • Spearheaded program development and marketing, established program and marketing committees, secured facilities for programs.
  • Provided technical assistance for faith and community based organizations toward program development of mentoring initiatives.
  • Spearheaded program development including JHACO survey initiatives, development and implementation of policies and procedures.

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13. Program Budget

high Demand
Here's how Program Budget is used in Program Director jobs:
  • Developed program budgets and ensured compliance with such through consistent monitoring of financial analysis, various reports, and production forecasting.
  • Assisted with grant writing; monitored program budgets; developed relationships with community and organizations; field instructor for undergraduate students.
  • Managed program budget as well as implemented a management and accountability system that facilitated measuring of program effectiveness and outcomes.
  • Generated monthly billing and submitted to stakeholder, and managed program budget in collaboration with human resources.
  • Developed system and initiated quality improvement for managing program budgets resulting in accolades from accounting department.
  • Created an Annual Strategic Program/Event Plan, including producing and executing organizational and program budgets.
  • Developed and monitored program budget and evaluation and reporting procedures to determine program efficacy.
  • Remained within program budget to purchase supplies necessary for successful implementation of programs.
  • Identified and established new public and private funding sources significantly increasing program budget.
  • Prepare program budget, data collection, outcome evaluations accountability of program operations.
  • Negotiated extensive program budget and tracked all expenditures to ensure effective campus resources.
  • Assist with program budget preparation/development and maintain and authorize all program expenditures.
  • Developed and managed program budget with strict cost limitations while maximizing profits.
  • Develop and monitor overall goals and objectives within the program budgetary guidelines.
  • Monitored program budget, including vendor contract management and special event coordination.
  • Developed and managed program budgets of approximately $3 million annually.
  • Cultivated relations with professional and community partners for program budget development.
  • Created program budget and facilitated strategic planning with administrative staff.
  • Program budget preparation and management of organization's advisory committees.
  • Develop and implement program budget, data collection/analyses and reports.

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14. Daily Operations

high Demand
Here's how Daily Operations is used in Program Director jobs:
  • Manage scheduling, payroll and daily operations including writing/coordinating Person Centered Plans and act as liaison between agency in ISC/Guardians.
  • Direct agency daily operations for agency providing services to intellectually and physically disabled population with co-occurring and mental health impairments.
  • Initiated disciplinary actions as needed throughout the facility, and assisted Facility Director with managing overall daily operations of facility.
  • Provided leadership for development and implementation of policies, procedures, and daily operations of department and management team.
  • Managed the daily operations of this organization supporting research by scholars and policymakers regarding a variety of issues.
  • Administrated and managed the daily operations of an outpatient chemical dependency program serving adolescents, adults and families.
  • Developed therapeutic program and managed the daily operations of residential facility for autistic and developmentally delayed youth.
  • Managed the overall daily operations of a 12-bed social model detoxification unit and a 12-bed residential program.
  • Supervised volunteer radio programmers, participated in production, community events, and daily operations of radio station
  • Executed daily operations of a grant funded collaborative violence prevention effort between four school districts and communities.
  • Supervised overall daily operations of a group home for people with developmental disabilities, and behavioral challenges.
  • Monitored the daily operations of two therapeutic classrooms providing social-emotional interventions to children 0-5 years old.
  • Conduct policy and procedure review and revision and ensure that daily operations follow company policy.
  • Provided hand-on training/supervision of daily operations to ensure the safety of all and youth participants.
  • Coordinated daily operations of the outpatient services and intensive outpatient treatment for prescription addicted clients.
  • Performed outpatient Therapy services with geriatric population/ Clinic director, handled all the daily operations.
  • Participated on Community board to obtain funding to support daily operations of community center.
  • Executed daily operations for a for profit housing facility in accordance to state regulation.
  • Managed daily operations dealing with transportation, the activity center and programmed sporting events.
  • Provide on-site management of Day Program instructors to ensure daily operations are achieved successfully.

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15. Substance Abuse

average Demand
Here's how Substance Abuse is used in Program Director jobs:
  • Program reorganization, general and fiscal administration; staff management and supervision for an outpatient program for mentally ill substance abusers.
  • Provide supports in conjunction with service coordinators, substance abuse counselors, community integration counselors, and independent living skills counselors.
  • Maintain an effective placement for severely traumatized individuals with developmental disabilities and substance abuse problems in a long term care facility.
  • Coordinated youth agencies activities including education, substance abuse counseling services, community service and workforce development services for juveniles.
  • Conducted all clinical admission assessments and entrance recommendations for homeless individuals with a history of dual diagnosis and poly-substance abuse.
  • Supervised Licensed Chemical Dependency Counselor or Counselor Intern performing specialized counseling to HIV positive persons with substance abuse problems.
  • Create behavioral and therapeutic programming for clients with sexually manipulative behaviors and dual-diagnosis and anger/aggression with substance abuse issues.
  • Direct Service- Provided Individual Substance Abuse and Domestic Abuse Counselor services to individuals identified as users or victims.
  • Supervised delivery of suicide, crisis and substance abuse intervention/counseling services at a regional mental health center.
  • Provided daily clinical supervision to staff including Assistant Program Director, Rehabilitation and Substance Abuse Counselors.
  • Created an outpatient substance abuse/employment program for General Assistance recipients in Mendocino County who were homeless.
  • Facilitate individual and group counseling sessions with adults with substance abuse difficulties and/or extensive trauma history.
  • Manage all clinical operations for an Assertive Community Treatment substance abuse and mental health recovery program.
  • Managed in house psychiatric rehabilitation program, provide substance abuse counseling, and employment readiness training.
  • Maintained all duties associated with outpatient/inpatient service for a Substance Abuse/28 day Christian Counseling Center.
  • Make available culturally relevant formal and informal education regarding awareness and prevention of substance abuse.
  • Developed curriculum and programs for domestic violence education, anger management and substance abuse treatment.
  • Implemented substance abuse education, prevention, and intervention strategies focused on public housing residents.
  • Developed and oversaw a Residential Substance Abuse Treatment Program to reduce recidivism in Sacramento County.
  • Developed, implemented and facilitated the substance abuse/relapse prevention program for 400 cadets annually.

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16. Customer Service

average Demand
Here's how Customer Service is used in Program Director jobs:
  • Work directly with county representatives, family members and residents to build positive relations and provide excellent customer service and satisfaction.
  • Completed comprehensive 3-6 month tactical plan supporting company strategy to turnaround Customer Service/Client Satisfaction and position the firm win new business.
  • Conduct excellent skills in customer service, possess strong organizational abilities and follow detail instructions and directions clarity and efficiently.
  • Developed and conducted a variety of training programs with emphases on Early Childhood Development and effective Customer Service.
  • Recognized for 100% retention over three-year expansion based on strong district-level relationships and superior customer service.
  • Planned, monitored and managed the efficient administration of program budget while providing proactive five-star customer service.
  • Developed HVAC Service and Commissioning divisions in sales lead generation through customer service and relationship building.
  • Managed front desk, customer service staff and oversaw International Program servicing Japanese speaking participants.
  • Analyzed, negotiated, and resolved outstanding accounts utilizing exceptional customer service to retain customers.
  • Provided customer service, administrative, and sales/marketing expertise for internationally recognized weight loss company.
  • Provide cross-functional assistance as needed, internal and external customer service and community outreach.
  • Provided quality customer service and professionalism to ensure an enjoyable leisure experience for guests.
  • Communicate effectively with all hospital departments and actively participates in maintaining outstanding customer service.
  • Provided superior customer service and motivated colleagues with optimistic approach and clearly-communicated SMART goals.
  • Developed and implemented customer service training program, delivered to all regional employees.
  • Catered to needs of visitors and implemented customer service procedures for facility.
  • Manage Listen360 customer service engagement software platform for reporting to corporate office.
  • Demonstrate excellent customer service and frequent and timely communication at all times.
  • Interfaced legacy systems to minimize negative impact and deliver exceptional customer service.
  • Researched and established product-specific models for customer service for Marketing Dept.

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17. Treatment Plans

average Demand
Here's how Treatment Plans is used in Program Director jobs:
  • Provide case management to residents and their families by formulating treatment plans and coordinating family therapy sessions with Community Services Board.
  • Formulated treatment plans, performed intake assessments, evaluated prospective residents for admission, and referred residents to appropriate agencies.
  • Directed compliance with state and federal regulatory agencies and developed and trained staff on implementation of individual treatment plans.
  • Acted as facilitator between clinical and residential staff to ensure continuity in the implementation of individualized treatment plans.
  • Performed comprehensive mental health/treatment services to clients including intake evaluation, assessments, and individualized treatment plans.
  • Develop and implement individual treatment plans based on goals determined through treatment team evaluation and consumer input.
  • Developed and implemented active treatment plans for individuals diagnosed with Mental Retardation, and/or Mental Illnesses.
  • Lead treatment team in the development and implementation of an individualized treatment plans and therapeutic interventions.
  • Provide on-site and agency wide training on developing comprehensive treatment plans and progress note documentation.
  • Assessed, developed, and implemented individualized treatment plans, behavior interventions, and expectations.
  • Provided comprehensive case management services to include, creating treatment plans and establishing treatment delivery.
  • Created patient engagement programs to promote positive patient engagement in their specialized treatment plans.
  • Collaborate with other staff members to perform clinical assessments or develop individual treatment plans.
  • Performed initial assessments, reviewed/revised treatment plans, Initial and extension service requests.
  • Developed and monitored treatment plans and objectives and administered Quality Assurance studies.
  • Coordinated disease specific patient care interdisciplinary clinical treatment plans with case managers.
  • Provided staff supervision, and development and implementation of behavioral treatment plans.
  • Implemented individualized treatment plans, provided case management and facilitated treatment reviews.
  • Develop individualized treatment plans for each placement with goals during placement.
  • Developed, implemented and monitored Individualized Treatment Plans for entire caseload.

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18. Annual Budget

average Demand
Here's how Annual Budget is used in Program Director jobs:
  • Attended mandatory state conferences relative to program development, special education needs and annual budgets for continuation of future program funding.
  • Established an annual budget; designed fiscal and operational compliance schedules; and successfully expended funds within budget parameters.
  • Prepared and analyzed annual budget for all programs and operation of the organization within the approved parameters.
  • Participate in budget reviews and advise leadership in development and implementing of annual budget procedures and activities.
  • Provided support in development/maintenance of annual budget with specific focus on payroll and benefits packages.
  • Developed and managed annual budgets for the organization and performing periodic cost and productivity analyses.
  • Participate and Prepare annual budget planning and development; monitor program expenditures and production.
  • Direct preparation of departmental annual budget based on activity indicators and new programs.
  • Managed annual budget; prepared proposals and other initiatives for expanded program support.
  • Collaborate with Business Manager to propose the annual budget including recommended tuition changes.
  • Aided in directing business operations of facility to stay within annual budget.
  • Prepared and administered annual budget; monitored and approved all program expenses.
  • Managed annual budget and collected quantitative and qualitative data for funding proposals.
  • Develop and implement annual budgets focusing on revenue growth and volunteer development.
  • Improved operational efficiency and increased program engagement while managing shrinking annual budgets.
  • Managed program development, contract analysis, annual budget forecasting and management.
  • Developed and monitored annual budget in conjunction with Chief Financial Officer.
  • Manage monthly expenditures and ensure programs operate within approved annual budget.
  • Constructed and executed annual budget to achieve departmental fiscal goals.
  • Prepared annual budgets, approved expenditures and monitored costs.

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19. Staff Training

average Demand
Here's how Staff Training is used in Program Director jobs:
  • Conducted employee evaluations, established performance objectives, monitored continuous education needs for staff and provided staff training and development.
  • Implement monthly staff training in alignment with Early Childhood Environmental Rating Scale and California Preschool Learning and Development Guidelines.
  • Provided staff training in methodologies for conducting various assessments, behavioral interventions and teaching plans for skill acquisition.
  • Led recruiting and employee development and facilitated staff training in behavioral intervention, dual diagnosis and crisis counseling.
  • Participate in the facilitation and coordination of staff training curriculum for Community Living Program employees.
  • Assisted in planning, conducting and implementing staff training and coordinated educational opportunities.
  • Improved outreach to communities served through educational presentations, staff training and development.
  • Prioritized staff training/development and leveraged extensive knowledge of environmental regulations and standards.
  • Facilitated staff training, developed curriculum, and improved quality of instruction.
  • Designed and executed program curriculum, staff training and development workshops.
  • Promoted, developed and participated in staff training and development programs.
  • Implemented Staff Training Initiatives for improving training quality and communication.
  • Provided staff training relevant to safety and early childhood development.
  • Coordinated, implemented and documented all staff training and education.
  • Provide staff training and support in identification and engagement techniques.
  • Designed and conducted In-service staff training for para-professional staff.
  • Coordinate staff training, including implementation of in-service training.
  • Created professional business presentations for staff training curriculum.
  • Designed and implemented staff training curriculum.
  • Conduct staff training and parent orientations

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20. Project Management

average Demand
Here's how Project Management is used in Program Director jobs:
  • Project Management Tool Implementation: Implemented a standardized project management tool to govern implementation practices (initiation through post deployment).
  • Develop a strong experience in High Technology Product Development, Program and Project management, resulting in introducing worldwide competitive products.
  • Established infrastructure of $33 million program by implementing project management -reporting procedures, daily and executive status reporting and budget.
  • Developed and implemented planning and project management processes to ensure the effective coordination and integration of the programs and resources available.
  • Develop internal process to increase revenue-to-expense productivity by improving utilization of project management resources that resulted in 30% productivity increase.
  • Developed a national PMO accountable for project management training and delivery excellence with a focus on consistent quality and profitability.
  • Established framework and governance structure for program with centralized staff administration, project management and oversight, and performance monitoring.
  • Participated in numerous business development efforts providing strategic advice, scoping, cost estimation, and overall project management expertise.
  • Employed Agile development methodologies coupled with the Rally on-line project management package to accomplish project planning and coordination activities.
  • Supervised and trained Program Managers in program/project management principles, which led to new assignments with increased responsibility.
  • Spearheaded activities for implementing internal business practices, conducted business development and project management support for multiple engagements.
  • Continued forward progression with a global, performance improvement company operating the largest worldwide project management training program.
  • Project Management - Responsible for all aspects of international and regional conference event planning and implementation.
  • Project management of all requirements of the program including coordinating, implementing and identifying development opportunities.
  • Learned Skill: Project management proficiency with specific focus on education projects in the international level.
  • Directed Marconi North America Engineering Process Group and Software Forum encompassing systems engineering and project management.
  • Facilitate shifts from disparate project management and delivery practices by formalizing Program Office and delivery methodology.
  • Managed and coordinated all team members by effectively applying project management methodology and enforcing project standards.
  • Developed and implemented formal project management processes for corporation and oversaw creation of accompanying automated forms.
  • Provided operational project management for government funded Vocational, Behavioral and Supported Living community based services.

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21. Girls

average Demand
Here's how Girls is used in Program Director jobs:
  • Supervised, trained and managed a team of ten residential care counselors in a residential facility for adolescent sexually abused girls.
  • Designed programs from research-based curricula that equip girls to achieve academically and lead healthy and physical active lives.
  • Coordinate and facilitate monthly educational and social programs for elementary school aged girls within the community.
  • Develop Strategic approaches anti violence advocacy, educational, training initiatives that support women and girls.
  • Originated and instituted empowerment, college and career preparatory programs for adolescent girls.
  • Developed and implemented educational and inspiring camp activities for girls and adults.
  • Developed therapeutic group for adolescent girls on identity and empowerment.
  • Designed competition leotards for competing girls.
  • Developed extracurricular program for 4th grade girls
  • Develop and start a composting, sustainability and ecology program for all members to participate at the Boys and Girls Club.
  • Represented the Boys and Girls Club (Schenectady) to customers, the public, government officials and other external sources.
  • Major Achievements: Revised and implemented a successful elementary education program; designed and taught girls' health and lifestyle programs.
  • Developed, organized, and implemented a fun, exciting, and safe program curriculum for boys and girls ages 7-16..
  • Supervised day to day operation of a group home licensed for 9-10 at-risk adolescent girls that were removed from their families.
  • Renovated a six bedroom home in the flint area to provide housing for youth and promote independence for the young girls.
  • Developed policies and guidelines to facilitate the use of the girl/adult partnership while ensuring the safety and well being of the girls
  • Build and maintain program structure for group home facility for pregnant teen girls; including curriculum, expectations, guidelines etc.
  • Corresponded with Boys & Girls Club employees to ensure field space, equipment availability, and interest in the program.
  • Created programming for members of the club, while keeping within the parameters of the Boys & Girls Club mission.
  • Direct the Women's Ministry, Young Girls Ministry, planned programs, trips, and events for both ministries.

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22. Program Activities

average Demand
Here's how Program Activities is used in Program Director jobs:
  • Reorganized all program activities by identifying inefficient processes, developing best-business practices, and promoted inter-office collaboration to increase program efficiency.
  • Supervised and evaluated Program Specialists, Counselors, Counselors-in-training and Lifeguards to develop and implement all facets of camp program activities.
  • Coordinated program activities by ensuring local chapter compliance with quality standards, while establishing highly effective relationships with chapter directors.
  • Developed and implemented comprehensive monitoring and evaluation plan covering the planning, implementation and operational phases of program activities.
  • Adhered to federal procurement procedures in coordinating approvals with NYS Department of Labor for subcontracting of program activities.
  • Recruited, trained and supervised volunteers, ensuring synergy in community communication and promoting involvement in program activities.
  • Provided ongoing support to enhance sustainability of services to promote the organization's stewardship of program activities.
  • Reported program activities to Contract Monitor and Assistant Warden as directed by Division office and contractual obligations.
  • Planned/coordinated after-school program activities, including Pro-social behavior lessons, enrichment activities and homework help.
  • Managed data and information systems to record baseline information to track family and program activities.
  • Provided presentations to civic and community organizations regarding mental health and concerning program activities.
  • Coordinated program activities with outside volunteers, stakeholders, and other agency vocational programs.
  • Program Director overlooking teaching staff with implementation of Right Club curriculum and program activities.
  • Coordinate the delivery of services among different program activities to increase effectiveness and efficiency
  • Hired and trained new staff and delivered goal-focused management across all program activities.
  • Coordinated program activities to ensure alignment of service delivery and established plans.
  • Coordinated Program activities between medical, behavioral, psychiatric and family members.
  • Managed subcontract for program activities and implemented appropriate fiscal and management systems.
  • Monitored effectiveness of program activities, clinical interventions, and all activities.
  • Developed and administered program activities to reduce client recidivism and relapse.

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23. Medicaid

average Demand
Here's how Medicaid is used in Program Director jobs:
  • Led operational and fiscal management for the Minnesota State Medicaid Program; consistently maintained the highest level of integrity and confidentiality.
  • Remain current on policies and procedures of Medicaid and insurance companies to facilitate coordination of program's financial responsibilities.
  • Developed and supervised community based supported employment and day programs and independent living situations utilizing Medicaid Title XIX funding.
  • Produced improved quality information on Medicaid recipients for the State by enhancing business processes and data system design elements.
  • Recruited, established and maintained a statewide panel of fully credentialed physicians to provide consultative examinations for Medicaid recipients.
  • Reviewed Medicaid documentation, monitored population reports, arranged and scheduled daily activities including community service with appropriate agencies.
  • Provided contractor services to the Centers for Medicare and Medicaid Services for their implementation of 4010X12 eligibility transaction.
  • Assist with all daily office functions including, patient registration/admission, and billing systems issues with Medicare/Medicaid/Social Security.
  • Planned and facilitated service delivery methods to optimize Medicaid reimbursements, e.g., Home and Community Based Waiver.
  • Oversee and monitor referral and discharge processes for clients, including Maryland Medicaid insurance authorizations through ValueOptions.
  • Participate in development of budgets for residences, Oversee billing/coding for medical services provided to consumers-Medicare/Medicaid/DD waiver.
  • Conducted market analysis for Medicaid, along with gap assessment of organizational capabilities to match state requirements.
  • Complete billing related documentation for the Medicaid billing department ensuring billing documentation is accurate and complete.
  • Prepared weekly and monthly documentation on program progress to satisfy Medicaid funded and Federal funded requirements.
  • Manage an OPWDD/Medicaid-funded program for developmentally disabled children, including case management of over 120 clients.
  • Manage Medicaid reimbursement files working closely with the companies accounting department to fulfill accreditation requirements.
  • Collaborate with Medicaid Service Coordinator in obtaining documentation for consumers who qualify for respite services.
  • Performed detailed gap assessment of the organizational capabilities to match the State Medicaid requirements.
  • Managed all individual's cases with their primary insurance providers including Medicaid and Medicare.
  • Monitored services Medicaid Waiver, Medicaid Personal Care Options and Medicaid Intermediate Care Facility.

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24. Lesson Plans

average Demand
Here's how Lesson Plans is used in Program Director jobs:
  • Retain Material Safety Data Sheets Updating, designing and implementing class materials and lesson plans utilizing Microsoft applications.
  • Composed curriculum and developed customized lesson plans for appropriate grades and English levels.
  • Created lesson plans, developed program objectives and facilitated classroom instruction.
  • Created and implemented classroom curriculum and approved lesson plans.
  • Implemented curriculum into weekly lesson plans for infant/toddler program.
  • Developed Daily Lesson Plans for Commercial Electricity class.
  • Create lesson plans encompassing organization-wide curriculum standards.
  • Created lesson plans, exams, test banks & study guides for didactic, as well as scanning protocols & practicals.
  • Communicated with parents through newsletters concerning parent teacher conferences, curriculum, learning objectives, lesson plans, and school trips.
  • Assist Instructors in preparing; reviewing and revising the course syllabus, lesson plans, testing materials, and course calendars.
  • Prepare and implement appropriate lesson plans for day to day activities, including field trips and home work assistance as needed.
  • Create, implement and facilitate daily lesson plans addressing the social, academic, psychological and physical needs of enrolled youth.
  • Use themed curriculum to prepare lesson plans that are age appropriate as well as educational and engaging for the children.
  • Created all aspects of program, including hiring instructors, designing curriculum, choosing books, and designing lesson plans.
  • Approve weekly/monthly lesson plans Created a system that encouraged academic responsibility and worked with schools to monitor students' progress.
  • Create lesson plans, Implementation of programming using lesson plans that coincide with NYS standards for youth ages 6-18.
  • Coordinated group lesson plans, activities, and curriculum to meet the established learning goals of the Champs Program.
  • Create and update lesson plans for all courses in the MBC and MOA programs to support curriculum requirements.
  • Developed all teaching guidelines and lesson plans for each of the indicated subjects; taught several classes daily.
  • Review, approve and contribute to the implementation of lesson plans for each grade level within the programs.

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25. State Regulations

average Demand
Here's how State Regulations is used in Program Director jobs:
  • Budget development/monitoring of expenditures - implementation of agency financial procedures/state regulations.
  • Supervised substance abuse counselors, quality assurance staff member to ensure the proper documentation according to state regulations.
  • Instituted a comprehensive program efficiently exceeding Federal and State regulations for the weatherization of homes of low-income families.
  • Performed site inspections for individual residents to ensure compliance with state regulations for adults with mental disabilities.
  • Supervised case management and residential staff and ensured all policies/procedures where in compliance with state regulations.
  • Mentored owner of agency to ensure facility is operated in compliance with state regulations.
  • Coordinate utilization functions and personnel to comply with agency procedures and state regulations.
  • Carried out all responsibilities in accordance with state regulations and ensured regulatory compliance.
  • Monitored compliance with state inspection and certification requirements, and state regulations.
  • Maintain program facilities and environment ensuring compliance with Federal and State regulations.
  • Conducted monitoring and quality assurance activities to ensure compliance with state regulations.
  • Program development for the specialized rehabilitation facility requirements outlined by state regulations.
  • Interpreted and implemented policies and procedures according to agency and State regulations.
  • Coordinated clinical activities to maintain compliance and to adhere to state regulations
  • Investigate tenant complaints, assist with understanding federal/ state regulations.
  • Established and enforced policy and procedures according to State regulations.
  • Enforced and maintained programmatic compliance in accordance with state regulations.
  • Developed and implemented policy, procedures and State regulations.
  • Completed Navigator Certification in accordance with Maryland State regulations.
  • Maintained compliance with state regulations regarding community-based services.

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26. Service Delivery

average Demand
Here's how Service Delivery is used in Program Director jobs:
  • Evaluated client's processes and service delivery model making recommendations within the client's existing technology or propose new/additional technology solutions.
  • Create and utilize various measures for Quality Assurance including service delivery assessment, employment satisfaction survey, and family satisfaction survey.
  • Maintain compliance activities including recreational activities to daily work assignments and tasks to ensure quality service delivery on a daily basis.
  • Developed sales plans training content and marketing materials, scoped system requirements for customer relationship management and effective service delivery.
  • Established goals and controls that effectively monitored performance and consistently increased and enhanced service delivery while reducing operating costs.
  • Ensured that all client billing was submitted accurately and timely; monitored progress and utilization to ensure service delivery.
  • Administered Medical Case Management Program to promote cost-effective and efficient service delivery to clients with catastrophic or long-term illnesses.
  • Investigated, evaluated, and monitored for quality service delivery and compliance with state and federal regulations and procedures.
  • Supervised a full-time staff of 4, implemented activities to strengthen collaboration and improve service delivery among prenatal-perinatal providers.
  • Collaborated with internal and external technical experts to coordinate service delivery to be more efficient and cost effective.
  • Deciphered and interpreted statistics provided by vendors and outside partners to develop meaningful outcomes to enhance service delivery.
  • Managed in-sourced benefit administration service delivery model while assessing, designing and transitioning to co-sourced and out-sourced solutions.
  • Instituted regular meetings with foster parents to obtain feedback regarding the effectiveness and sensitivity of service delivery.
  • Administered a cultural class and advocated for cultural content in social service delivery systems and educational system.
  • Consult with agency directors in developing and evaluating agency wide programs, service delivery and quality assurance.
  • Program development and administration, service delivery, staffing schedule, and conduct clinical individual/group supervision.
  • Developed framework for effectively implementing evidence-based practices for structural and programmatic changes in service delivery model.
  • Reviewed admissions and discharges to evaluate quality of services provided to plan for service delivery improvements.
  • Employed subject matter expertise and coordinated between designated programs to ensure consistent and reliable service delivery.
  • Created assessment projects/programs mapping them against planned milestones to maintain quality control and improve service delivery.

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27. Program Operations

average Demand
Here's how Program Operations is used in Program Director jobs:
  • Conduct trend analysis and needs assessment to identify opportunities to strengthen program operations, build interest and increase enrollment.
  • Monitored the delivery of high quality programs in accordance with contract specifications by supervising all aspects of program operations.
  • Assessed program operations periodically and reported findings and/or concerns to top-level management monthly for both proactive and reactive feedback.
  • Provided program leadership to an Occupational Skills Training & Adult Literacy programs to ensure efficient and effective program operations.
  • Implemented all aspects of program operations, developed marketing materials and curriculum, secured or created training materials.
  • Managed all program operations including making personnel decisions over all departments including medical, counseling and administrative.
  • Coordinated daily program operations including participant recruitment, enrollment, and orientation for students and families.
  • Monitor program operations through quality assurance checks on a regular basis to include inventory maintenance.
  • Directed complete program operations assuming responsibility for all financial, operational, and administrative functions.
  • Supervised the assigned Residence Managers in all areas of program operations and staff supervision.
  • Organize and implement program operations and contractual obligations including preparation and submission of reports.
  • Designed and managed daily program operations while promoting the organization's philosophy.
  • Ensured program operations and activities adhere to legal guidelines and internal policies.
  • Developed, implemented and maintained policies and procedures for residential program operations.
  • Developed and implemented new systems and policies necessary to enhance program operations.
  • Managed program operations and oversaw the administration of Clubhouse Programs and activities.
  • Planned, developed, implemented and evaluated all aspects program operations.
  • Coordinate program policy and procedures with Program Operations and Executive Director.
  • Spearheaded full scope program operations inclusive of contract administration and negotiation.
  • Strengthened program operations & infrastructure and standardized critical systems & processes.

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28. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Program Director jobs:
  • Managed the day-to-day operations of a 24 hour residential rehabilitation program, supported employment program, and on-site psychiatric rehabilitation program.
  • Monitor day-to-day operations of the program ensuring that policies are followed and that services and projects are accomplished efficiently and effectively.
  • Established new office with responsible for day-to-day operations and implementation of new business practices including the development of policies and procedures.
  • Planed and coordinated day-to-day operations, food kit deliveries, marketing campaigns, program outreach events/certifications, quarterly program meetings.
  • Manage day-to-day operations of residence; monitor census at expected occupancy levels, consumer entitlements and collections to maximize revenue.
  • Directed day-to-day operations of the program case management staff and organized crisis response in accordance with crisis management plan.
  • Prepared a variety of correspondence, memorandums, briefings, marketing materials and other reports required for day-to-day operations.
  • Oversee day-to-day operations of the Training Academy including compliance with established quality assurance standards for training personal care assistants.
  • Oversee the day-to-day operations of the Family Support Department and ensured service delivery to individuals with Develop Mental Disabilities.
  • Assist Gym Director Teach gymnastics-based classes according to provided curriculum Coordinate and host events Oversee day-to-day operations of site
  • Monitored the day-to-day operations of the program, providing quality emergency service to status and non-violent delinquent offenders.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines for patients.
  • Directed day-to-day operations of department including program coordination, field coordination, event recapping and staff management.
  • Founded and supervised the day-to-day operations of a workforce readiness program for unemployed and under-employed workers.
  • Center Director/Program Director: Oversaw all day-to-day operations; directed smooth transition into summer activities.
  • Managed the day-to-day operations according to quality standards, guidelines, and contractual obligations.
  • Managed day-to-day operations, communications and strategic planning for Project execution with budget consideration.
  • Managed day-to-day operations including health and safety compliance, fiscal oversight and contracting compliance.
  • Managed all day-to-day operations and implemented initiatives to improve gross margins and customer satisfaction.
  • Handled day-to-day operations for the entire program; oversaw staffing needs and budgetary decisions

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29. Training Programs

average Demand
Here's how Training Programs is used in Program Director jobs:
  • Develop in-service training programs for division staff in coordination with Director of Social Work Practice and Sanctuary Implementation & Training Coordinator.
  • Serve as liaison for Global Corporate College initiatives, delivering training programs to national and international organizations with a global footprint.
  • Created the programming and curriculum for international clinics and coach training programs, plus managed all publicity and logistical arrangements.
  • Utilized these assessment instruments to evaluate individual and aggregate outcomes related to self-efficacy in MHAV's training programs.
  • Conducted evaluations of existing training programs; examined critical problems and recommended solutions to improve programs and policies.
  • Restructured a leadership program by developing and delivering three new management training programs and additional leadership training.
  • Tracked economic trends to developed training programs vital in assisting at-risk and homeless youth becoming self-sufficient.
  • Developed and implemented program plans for individuals for the various training programs offered for technology certification.
  • Achieved worldwide recognition from parent organization for several training programs and were featured on worldwide circulation.
  • Developed and implemented individual work training programs based on a comprehensive vocational assessments and staff recommendations.
  • Facilitated in-service training programs for other therapists, community extension services, teaching and training services.
  • Completed employee training programs in Behavioral Management Counseling and facilitation of Lifestyle and Behavior Modification seminars.
  • Contract management and implementation of specific overseas training programs for oil industry executives and professionals.
  • Developed and administered result driven training programs fostering highly knowledgeable teams and increased community participation.
  • Facilitate Mediation services between management and residents * Determine eligibility for service and training programs.
  • Revitalized the staff-training program to include professional development and skill enhancement including cross training programs.
  • Developed vehicle management and safety operations training programs for corporate clients and teenage drivers.
  • Directed $60 million foreign military sales and international military education and training programs.
  • Develop training programs for individuals with developmental disability and - Implementation of the programs.
  • Develop and implement tutor orientation and training programs; ensure tutors are effectively supported.

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30. New Programs

low Demand
Here's how New Programs is used in Program Director jobs:
  • Provided leadership and staff supervision, developed new programs for the participants and collaboration with community partners.
  • Developed new programs or partnerships by incorporating initiatives that support the strategic direction of the organization.
  • Empowered staff through development of new programs to increase confidence through relationship development with physicians.
  • Developed ideas for new programs, worked collaboratively with local town for implementation of programming.
  • Represented association at community events and personally responsible for launching 21 new programs.
  • Detail oriented when developing and implementing new programs and/or policies and procedures.
  • Developed, implemented and oversaw training for new programs throughout Connecticut.
  • Created proposals and established agreements for new programs and collaborative activities.
  • Increased profitability of programs by streamlining inefficiencies and creating new programs.
  • Researched local demographic to tailor new programs and enliven existing ones
  • Supervised staff, implemented new programs and attended awareness workshops.
  • Developed new programs and revised existing programs to increase participation.
  • Developed new programs by applying strategic and transformation management skills.
  • Created new programs featuring Silicon Valley innovators and visionaries.
  • Directed all day-to-day activities, including developing new programs.
  • Designed and implemented innovative new programs for state-wide regions.
  • Developed curriculum and started new programs from conception.
  • Develop implementation procedures for new programs or functions.
  • Assisted executive director in developing new programs.
  • Developed and directed implementation of new programs.

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31. Business Development

low Demand
Here's how Business Development is used in Program Director jobs:
  • Maintained project controls and phase/gate discipline, interfaced with Systems Engineering, Verification & Validation, Business Development and Marketing functions.
  • Managed and initiated early international new business development and marketing in United Kingdom on Maritime Patrol Aircraft and Airborne Battlefield Surveillance.
  • Developed and implemented marketing and business development initiatives to increase brand awareness among southeast buyer markets and qualified referral sources.
  • Increased productivity & provide consistency throughout the organization by providing managers with critical tools & implementing several business development programs.
  • Coordinated with business development/member recruitment contractors in each of 26 cities, managing effectively through influence without direct supervisory authority.
  • Direct and manage all business development cycle activities to include pipeline development, account management, and proposal activities.
  • Develop and implement national business development program model for initial penetration into DoD and Federal military construction services sector.
  • Led business development efforts for secure enterprise solutions providing large-scale system engineering solutions to national country-wide security arenas.
  • Developed (processes and software), Managed and maintained fully integrated and traceable Business Development Management system.
  • Led supply chain management, business development, and subcontracting activities for managed services provider of technical subcontracting.
  • Directed operational, administrative, clinical and fiscal management and business development of acute hospital based rehabilitation units.
  • Played a significant role in clinical outreach and business development by attending conferences and various marketing events.
  • Performed business development activities negotiating training agreements contributing over $60,000 in additional revenue above grant goals.
  • Perform business development in working with companies requiring project assistance in management, estimating and bonding.
  • Directed short- and long-range operational and business development activities in conjunction with other Leadership Team members.
  • Assisted Executives in the conception, development and completion of business development and strategic corporate initiatives.
  • Directed all technical assistance projects - domestic and international - from business development to project implementation.
  • Managed and led team of business development system engineers and marketing representatives in identifying new opportunities.
  • Facilitated sessions with Business Development Team to ensure business teams were kept abreast of migration activities.
  • Directed and managed business operations and new business development activities for the Federal Systems Group.

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32. Developmental Disabilities

low Demand
Here's how Developmental Disabilities is used in Program Director jobs:
  • Identified referral and conducted initial meetings with prospective individuals and their families for admission into Developmental Disabilities Administration funded residential program.
  • Created a company-wide training program, outlining an approach to providing services across residential programs for adults with developmental disabilities.
  • Conducted investigations on allegations of client abuse, neglect and mistreatment per State Office Mental Retardation and Developmental Disabilities regulations.
  • Direct all administrative and personnel matters in a residential program providing 24/7 care of individuals with intellectual and developmental disabilities.
  • Provided administrative, programmatic and clinical oversight to a day program serving adults with developmental disabilities and varying co-occurring disorders.
  • Program supervision of counselors, coordinators and a variety of support staff assisting adults with developmental disabilities in residential settings.
  • Managed campaign that captured federal funding for the 23 non-profit Regional Centers that assist those with developmental disabilities in California.
  • Program Director for eleven group homes in the San Antonio/Austin Regions for eighty individuals with developmental disabilities or related conditions.
  • Develop and maintain constituent relationships with the Division of Developmental Disabilities and both service providers and community response units.
  • Planned and implemented therapeutic interventions, including psychotherapy, for adults with intellectual and developmental disabilities and/or mental illness.
  • Provided crisis response and intervention services to individuals in the program with intellectual/developmental disabilities and complex behavioral/mental health needs.
  • Provided protection and advocacy to people with developmental disabilities by recruiting, training, and supporting one-to-one voluntary relationships.
  • Worked directly with Connecticut State Department of Mental Retardation on referrals for individuals with mental health and developmental disabilities.
  • Assist with development, implementation, and monitoring of budget operations for the agency's Developmental Disabilities programs.
  • Identify key programmatic deficiencies in case management services in providing homes and needs for peoples with developmental disabilities.
  • Supervised and trained staff persons to provide direct support services to individuals with developmental disabilities within the community.
  • Job responsibilities include providing case management and programmatic services to adults with mental retardation and other developmental disabilities.
  • Maintained and managed a co-op residence/ HUD residence, housing six individuals with mild to moderate developmental disabilities.
  • Prepare reports for state Division of Developmental Disabilities, Department of Children and Families and other necessary stakeholders.
  • Provided direct supervision to individuals with intellectual and developmental disabilities as well as a mental health diagnosis.

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33. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Program Director jobs:
  • Developed and implements facility yearly budget, and maintains monthly outcome monitor of expenses to ensure compliance with budgetary guidelines.
  • Review consumer data and program documentation to ensure compliance with organizational, regulatory, accreditation, and managed care guidelines.
  • Perform all activities related to the annual financial audit to ensure compliance with established policies and financial reporting requirements.
  • Interfaced directly with government representatives and third party specialists to ensure compliance with federal regulations and standards of care.
  • Provide the coordination between resource managers/supervisors and ensure compliance with program processes, standards, and deliverable requirements.
  • Supervised operations and monitored 49 service sites to ensure compliance with contractual, legal and regulatory requirements.
  • Redeveloped programs and organizational structure to ensure compliance with federal, state, and corporate funding requirements.
  • Implement Agency policies/practices, and ensure compliance with statutory requirements of the Department of Mental Retardation.
  • Presented entire electronic system to major providers prior to implementation to ensure compliance with their requirements.
  • Traveled extensively to ensure compliance, consistency and developed Shop and Shop and Merchandise Coordinator program.
  • Reviewed programmatic and financial records to ensure compliance with governmental and agency guidelines.
  • Collaborated with correctional parole/probation division and officers to ensure compliance to treatment recommendations.
  • Monitor grant accounts to ensure compliance with University and funding agency regulations.
  • Maintained quality assurance program to ensure compliance with company and government regulations.
  • Conduct sub-contractor audits to ensure compliance with medical facilities and non-profit organizations.
  • Originate standard operating procedures required to ensure compliance within the organization.
  • Participated in licensing and accreditation to ensure compliance with state regulation.
  • Develop policy and procedures for acute/residential units and ensure compliance.
  • Identified and developed research objectives to ensure compliance and accuracy.
  • Strengthened procedures to ensure compliance with regulatory requirements.

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34. Direct Supervision

low Demand
Here's how Direct Supervision is used in Program Director jobs:
  • Assure that performance reviews are completed annually for staff under direct supervision, including establishing specific, individual professional development goals.
  • Direct supervision of seven social program coordinators in five locations including two programs that focused on outings and community based therapy.
  • Program Director's responsibilities include providing direct supervision to the Clinical Home Managers, Service Coordination and Behavioral Specialists.
  • Provided direct supervision to 17 licensed and unlicensed therapists as well as oversaw recreational and animal assisted therapists.
  • Function without direct supervision in a team environment with the ability to support a cohesive departmental atmosphere.
  • Supervised service delivery and direct supervision and training of Qualified Professionals, Associate Professionals and Paraprofessionals.
  • Provided direct supervision to case managers, social workers, and therapists in chemical-dependent residential facility.
  • Provide direct supervision of Program Coordinators and Direct Support Professionals and implement corrective action when needed.
  • Provided direct supervision of Intake, Logistic, and Volunteer Coordinators to ensure efficient operation.
  • Provide direct supervision of specialized residential units housing those offenders exhibiting the most severe behavioral disorders
  • Provided direct supervision of case management, job development, administrative and consulting staff.
  • Provided direct supervision and training of supervised visitation monitors and ensured delivery of services.
  • Recruited and provided direct supervision to ten Residential Counselors and four AmeriCorps volunteers.
  • Provided direct supervision of child to optimize educational, enrichment and recreational activities.
  • Provided comprehensive guidance and direct supervision to educational directors at multiple sights.
  • Monitor all program areas with direct supervision of department and administrative staff.
  • Provide leadership including direct supervision of home managers and direct support professionals.
  • Provided leadership and direct supervision of Program Coordinators and Direct Support Professionals.
  • Direct supervision and evaluation of Preventive Services Supervisor, and Program Secretary.
  • Provided direct supervision and support for all middle-level management and administrative positions.

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35. Monthly Reports

low Demand
Here's how Monthly Reports is used in Program Director jobs:
  • Created and maintained behavior support plans, protocol summaries, monthly reports and related documentation required under regulatory requirements.
  • Generated monthly reports, monitored chart documentation, transportation services and collected data for reimbursement from funding sources.
  • Compiled, maintained and distributed monthly reports and statistical reports for Executive Director and community social service agencies.
  • Completed monthly reports to national office regarding number of programs provided and number of participants.
  • Provided monthly reports to Executive Administrator; report any incidents/events to Cluster Director.
  • Produced monthly reports and newsletter and communicated effectively with program staff.
  • Compile progress monthly reports, court reports for reunification determination.
  • Created monthly reports including data analysis and board presentations.
  • Submitted monthly reports, oversaw record-keeping and statistical reporting.
  • Completed monthly reports and prepared documentation for state monitor.
  • Compiled program information and submission of monthly reports.
  • Completed daily/weekly/monthly reports as required by BDDS.
  • Prepared weekly/monthly reports for statewide audit teams.
  • Developed and implemented individual service plans for residents and for their children, monthly reports, quarterly reports and discharge summaries.
  • Created, monitored and maintained monthly reports, strategic and marketing plans, budgets, and policy and procedure manuals.
  • Completed weekly and monthly reports on services provided and met with CSSD Compliance Officer to review statistics and benchmarks.
  • Involved in selection, supervision, training and development of staff, preparation of monthly reports and statistical data.
  • Conduct department meetings, generate monthly reports, participate in self-studies for accrediting agencies and advisory committee meetings.
  • Enrolled eligible children into Preschool for All and completed monthly reports required by the Preschool for All program.
  • Researched and investigated incidents reports contained in files, completed monthly reports and gathered data for the records.

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36. Program Goals

low Demand
Here's how Program Goals is used in Program Director jobs:
  • Collaborated with community agencies, leaders and constituencies, achieved program goals and objectives and overall agency-wide mission.
  • Directed and promoted public relations and communication strategies to support program goals and increase community awareness of program.
  • Developed and implemented programmatic and administrative policies and procedures in order to obtain program goals and objectives.
  • Initiated key relationships with related campus departments and community organizations to support the chapter program goals.
  • Directed the operation and administration for the surgical technology program according to program goals and objectives.
  • Facilitated the development of program goals and objectives with community members and service providers.
  • Collaborated with national technical assistance team to support local program goals and objectives.
  • Developed program goals, as well as facilitated ongoing evaluation and improvement planning.
  • Identify opportunities to use financial resources more effectively to achieve program goals.
  • Evaluate overall programs in relation to participation and achievement of program goals.
  • Coordinated and facilitated advisory councils to develop program goals and evaluation.
  • Program Evaluation- Developed evaluation tools to measure program goals and objectives.
  • Evaluated program goals to ensure quality services through quality improvement initiatives.
  • Developed annual outcome measurement reports and defined needed program goals.
  • Established program goals and corresponding clinical and operational contracts.
  • Developed/implemented administrative protocols to meet program goals and objective.
  • Evaluated progress towards program goals in monthly administrative reports.
  • Provided administrative leadership and assistance for program goals and objectives
  • Defined and aligned program goals to meet organizational objectives.
  • Ensured implementation of program goals and expectations.

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37. Clinical Staff

low Demand
Here's how Clinical Staff is used in Program Director jobs:
  • Provide direct management to over 100 clinical and nonclinical staff members ensuring proper education, development, and service delivery.
  • Ensured administrative and clinical staff adhered to pertinent state regulations, company policies and program plans in contract management.
  • Manage a clinical staff of employees including hiring/termination, performance review, compensation, disciplinary actions and development.
  • Negotiated clinical affiliate contracts and evaluated for effectiveness while identifying $1M Medicare reimbursement regarding clinical staff trainers.
  • Ensured quality delivery of all clinical services including oversight of clinical staff in addition to meeting budget expectations.
  • Direct liaison with all clinical staff * Developed and revised organizational structure designed to address program objectives.
  • Supervised clinical and non-clinical staff and maintained Hospital's partnership with contracted anesthesia medical group providers.
  • Provided supervision to clinical staff in case analysis and improvement of diagnostic and counseling skills.
  • Co-facilitated family therapy with clinical staff to train clinicians and support successful youth placements.
  • Provide supervision to clinical staff and coordinate the development and implementation of program services.
  • Supervised the clinical staff comprised of a Nurse and Licensed Clinicians and administrative personnel.
  • Provide weekly clinical supervision for all clinical staff and administrative supervision for support staff.
  • Supervised all staff including administrative, medical records staff and clinical staff providing services.
  • Supervised over 54 professional, administrative and clinical staff including Operations and Clinical Managers.
  • Managed Indonesian staff members, local and international volunteers and Veterinary clinical staffs.
  • Provide clinical staff in development of knowledge and ability to handle consumer interventions.
  • Supervised clinical staff, residents, and medical students and promoted professional development.
  • Schedule clinical staff, facilitators and community volunteers for groups and individuals.
  • Monitored and supervised all administrative, financial and clinical staff functions.
  • Supervised clinical staff, provided direct service to patients, developed program

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38. HR

low Demand
Here's how HR is used in Program Director jobs:
  • Coordinated and participated in Bahrain Navy and U.S. Navy executive level staff meetings and operational planning sessions as U.S. Senior Representative.
  • Generated processes/procedures following needs assessment through comprehensive questioning of providers/staff members to effectively support preventative care and disease management efforts.
  • Facilitated education, employment, housing, addressed developmentally disabled and substance abuse issues through counseling services and referrals.
  • Lead the youth run Baltimore Youth Congress through enhancing organizational resources and developing mutually beneficial community partnerships.
  • Maintain customer loyalty and provide exceptional customer service through personalized sales presentations, consultations and Care Calls.
  • Expanded service offerings to increase participation of individuals with developmental disabilities through the Developmental Training program.
  • Promoted literacy, multiculturalism, parent and community involvement through appropriate program enhancements and activities.
  • Created and organized activities designed to build Christian community and support camp development goals.
  • Developed statistical publications that analyze key health indicators for diabetes and other chronic diseases.
  • Maintained relations with referring law enforcement agencies and juvenile court systems throughout southwestern states.
  • Manage the intake through discharge process including all necessary documentation and clinical services.
  • Promote family engagement and support through visitation, case management and scheduled activities.
  • Managed three sites serving adult clients with significant intellectual disabilities and behavioral challenges.
  • Provided overall coordination and management of three group homes for developmentally disabled people.
  • Fostered meaningful relationships among students through student field-trip retreats and team-building activities.
  • Educated landowners regarding economic and conservation benefits of tree and shrub plantings.
  • Hired to guide geriatric behavioral health outpatient program through contract termination.
  • Developed extensive experience and rapport with older adults with chronic health conditions
  • Provide educational support for Medics and Soldiers throughout Massachusetts.
  • Reduced spending through effective resource allocation and procurement strategies.

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39. Performance Reviews

low Demand
Here's how Performance Reviews is used in Program Director jobs:
  • Ensured adequate staffing for the facility and completed human resource responsibilities including conducting performance reviews, disciplinary actions, and promotions.
  • Assist with preparation of and participation in quarterly performance reviews with hospital leadership and identify areas of improvement.
  • Generated quarterly and yearly performance reviews, merit increase recommendations and individual employee development plans.
  • Completed and delivered annual performance reviews, developed career path plans and performance improvement plans.
  • Maintained an excellent working relationship with state licensing board and history of exemplary performance reviews.
  • Negotiate salaries, hire administrative/ professional staff, and conduct performance reviews and terminations.
  • Developed health and safety training for staff Conducted performance reviews and disciplinary procedures.
  • Received numerous outstanding performance reviews from students, faculty, and administration.
  • Conduct annual classroom observations and faculty performance reviews and hiring of faculty.
  • Conducted and communicated performance reviews and motivating staff to be productive.
  • Conducted classroom observation, faculty evaluations, and performance reviews.
  • Recognized for excellent customer service skills on performance reviews.
  • Facilitate departmental performance improvement initiatives and complete performance reviews.
  • Handled hiring for supervised contracts and conducted performance reviews.
  • Conduct annual performance reviews and performance improvement plans.
  • Conduct performance reviews designed to improve staff development.
  • Performed in-depth probationary and annual performance reviews.
  • Implemented annual performance reviews; perform evaluations.
  • Proctored Skill & performance reviews for advancement
  • Assisted the VP with the interviews, hiring, performance reviews and coaching; scheduled drug screenings and background checks.

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40. Advisory Board

low Demand
Here's how Advisory Board is used in Program Director jobs:
  • Facilitated collaboration, developed community advisory boards and organized community mobilization activities.
  • Served as the department liaison on customer advisory board, addressing safety and security concerns and presenting new business opportunities.
  • Presided over Consumer Advisory Board meetings, and interdisciplinary team meetings, and special review committee meeting involving incidents.
  • Support the volunteer advisory board including preparation of meeting agendas, supporting material preparation and facilitation of informational presentations.
  • Provided technical assistance and consultation to local agency staff, medical advisory boards and actively served on advisory committees.
  • Develop and co-chair Community Advisory Board with participants from community based organizations and representatives with inclusion of clients.
  • Established and conducted academic and professional networks for advisory board committee reviews and prepared and conducted the meetings.
  • Cultivated relationships with Program Advisory Board members, providing necessary feedback on effectiveness of curriculum and training.
  • Chaired the Advisory Board which developed timely and appropriate curricula that reflected regulatory changes and current guidelines.
  • Participated in advisory board meetings and other educational activities (in accordance with college policy).
  • Facilitated agency's advisory board; participated in management, agency, and community meetings.
  • Developed and implemented 5-year strategic plan, with input from advisory board and community stakeholders.
  • Recruited and oversaw a national advisory board of professionals representing the Latino-serving science community.
  • Coordinate program evaluation and revision through the Advisory Board Committee and corporate curriculum department.
  • Managed an advisory board of community and nonprofit leaders and state government agency representatives.
  • Conducted executive level advisory board meetings, take minutes and prepare executive summaries.
  • Doubled monthly program involvement and established 10-member advisory board to transform brand identity.
  • Maintain relationships with professional associations, regulatory bodies and advisory boards in Texas.
  • Conducted faculty in-services, new faculty orientations and annual advisory board meetings.
  • Participate in institutional service through serving on advisory boards and university committees.

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41. Program Participants

low Demand
Here's how Program Participants is used in Program Director jobs:
  • Evaluated policies and revised procedures to develop work flow efficiency for staff and program participants in an emotional intelligence education program.
  • Maintained communication with the school staff to ensure program participants received an after-school curriculum complimentary to the school's curriculum.
  • Assisted in planning and implementing art therapy groups and social activities designed to foster a supportive community among program participants.
  • Collaborated with local and national support organizations to establish community resources and advocacy for program participants, families and stakeholders.
  • Managed financial budget, responsible for staffing, supervisions, clinical and supervisory oversight of facility and program participants.
  • Identified, screened, and selected potential program participants; maintained an adequate referral network to identify potential scholars.
  • Oversee all employer outreach and ensure community employers are effectively recruited to provide subsidized employment opportunities for program participants.
  • Developed objective performance measurements to ensure consistent, high-quality development and goal setting for all program participants.
  • Developed and conducted training programs focusing on individual program participants as well as agency policies and procedures.
  • Interviewed and advised program participants on career, occupational, volunteer, educational and training resources.
  • Provide recreational activity guidance to program participants, prepared facilities for community and private recreational events.
  • Managed all budgetary requirements and executed reports for program monitors, upper management and program participants.
  • Maintained clear and open relationships with community agencies and program participants through networking with community organizations.
  • Provided valuable career development and career counseling services to program participants which led to gainful employment.
  • Direct oversight and supervision of 52 program participants with developmental, mental, and behavioral disabilities.
  • Managed the relationships with community organizations that mentored and supervised over 60 program participants each year.
  • Developed and implemented academic strategies that will improve retention and graduation rates for SSS program participants.
  • Coordinated special events to promote specific programs and marketing to prospective members and program participants.
  • Observed necessary precautions to ensure safety of program participants and maintains a clean environment.
  • Researched and identified appropriate social services including counseling and case management for program participants.

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42. Data Collection

low Demand
Here's how Data Collection is used in Program Director jobs:
  • Streamlined program coordination by implementing new electronic test data collection tool, electronic email updates, and eliminating printing where possible.
  • Managed budget and revenue expectations to eliminate or reduce expenses and utilized data collection to evaluate program effectiveness and services delivery.
  • Provided oversight of design and implementation of computer database system to improve department operations, data collection and client tracking.
  • Developed data collection systems with clinical department for each individual and monitor the utilization of necessary clinical supports.
  • Create data collection process to ensure reporting and monitoring budget data is captured consistently and accurately.
  • Consolidated, systematized and automated data collection processes across programs to facilitate more efficient program decision-making.
  • Developed and created behavior intervention programming including teaching and training programming and data collection systems.
  • Created various technical documents, entered and analyzed data collection and maintained complex reporting system.
  • Perform individual and collective assessment with in-depth computer data collection for analysis and statistical reports.
  • Develop data collection tools focusing on Native American prenatal and early childhood development.
  • Aided districts in developing data collection systems to measure impact and analyzing results.
  • Developed data collection and currently oversee and management System with project epidemiologist.
  • Conducted organizational diagnosis, including data collection, analysis and data feedback.
  • Designed new evaluation and documentation processes for data collection and staff performance.
  • Create and implement quality Assurance study including data collection and analysis.
  • Supported success of evaluation efforts through data collection and participant compliance.
  • Coordinated development, implementation and monitoring of statewide data collection.
  • Collaborate with database administrators to improve data collection and reporting.
  • Updated data collection and analysis tools for overall clinic performance.
  • Developed data collection, reporting and program assessment processes.

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43. Program Services

low Demand
Here's how Program Services is used in Program Director jobs:
  • Developed and executed over 20 outreach presentations to ensure program growth by educating the community on available program services.
  • Developed and improved operational procedures and standards of functioning for; plant management, program services and security.
  • Improved marketing efforts, increasing visibility of program services through public speaking engagements and participating in community programs.
  • Produced and implemented successful strategic business development plans in order to grow program services and maximize reimbursement.
  • Maintained monthly departmental budget and submission of Program Services report to corporate office for verification and approval.
  • Managed, identified, developed, and monitored all components essential to the delivery of comprehensive program services
  • Conducted ongoing analysis of annual outcome management and clinical program study for quality of program services.
  • Provided public awareness of homeless issues and program services through facility tours and off-site speaking engagements.
  • Monitored all aspects of program services and supports for development, implementation, coordination and monitoring.
  • Represent program services within the facility, with outside collaborating agencies and other community services.
  • Coordinated client program services; collaborated with WTW providers to integrate services without duplication.
  • Galvanized and implemented long-range operational plans for program services that resulted in deficiency-free audits.
  • Planned the delivery of program services and activities in accordance with organizational mission.
  • Provided direct oversight and supervision of all residential milieu and program services.
  • Provided overall direction of program services for the family literacy program.
  • Developed and secured approval of and monitored budget for program services.
  • Supervised and evaluated performance of program services and advancement of participants.
  • Attended community outreach events and circulated information about program services.
  • Expanded and marketed grant-funded program services across multiple agency locations.
  • Provided weekly and monthly electronic documentation reports on program services.

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44. Strategic Plan

low Demand
Here's how Strategic Plan is used in Program Director jobs:
  • Developed highly effective strategic plans for maximizing growth opportunities, increasing client satisfaction, and improving account coverage in key markets.
  • Performed strategic planning and business plan development as well as determined production results and reporting methods within the division.
  • Prepared and managed budget, developed strategic plans and goals, established and implemented organizational policies and procedures.
  • Collaborate with Administrators and senior management to direct strategic planning efforts and address operations concerns for the agency.
  • Led the goal-driven strategic planning processes both internally through change-management, and externally through coalition-building and community partnerships.
  • Maintained compliance with regulatory guidelines and conducted strategic planning, budget preparation, financial management, quality management.
  • Directed human resource activities, including recruitment and retention strategies, benefits administration, and strategic planning.
  • Provided strategic planning and leadership administration of foster care placement for children infancy-18 of diverse multicultural backgrounds.
  • Key role in developing and implementing strategic plans, overseeing firm operations, and increasing overall profitability.
  • Spearheaded strategic planning initiatives to develop and execute comprehensive programming plans governing both content and channel/package appearance.
  • Developed and maintained a high-quality treatment program, comprehensive community relations program, and strategic plan.
  • Maintain accurate files and submission of statistical reports conduct strategic planning for program design and delivery.
  • Reinforced responsibility for organization including implementation and evaluation efforts of all programs and strategic planning efforts.
  • Trained staff to understand and implement strategic plans for volunteer and membership recruiting and community development.
  • Worked in partnership with senior administrative team to develop yearly strategic plan and revise educational philosophy.
  • Direct all activities related to strategic planning, program outcomes, budget development/management and quality improvement.
  • Coordinate with Executive Director &/or Operations Director daily on business activity & strategic planning.
  • Collaborate with the Governing Board to facilitate strategic planning including development and public awareness campaigns.
  • Facilitated strategic planning, blog design and construction, outreach presentations and educational materials.
  • Developed annual operating plans and strategic plans through collaboration with team and senior executives.

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45. Carf

low Demand
Here's how Carf is used in Program Director jobs:
  • Developed and implemented strategic planning for MH/SA agency to achieve national accreditation through CARF.
  • Provided program management for a CARF accredited interdisciplinary work and interdisciplinary pain program.
  • Designed and monitored quality service indicators, continuing staff education and CARF compliance.
  • Facilitated accreditation with the Committee on Accreditation of Rehabilitation Facilities (CARF).
  • Team accomplishments included CARF and JCAHO accreditation, Clinical Quality Program recognition.
  • Develop policies and procedures and ensured adherence to CARF accredited programming criteria.
  • Assisted and supported the agency in receiving CARF accreditation
  • Maintained contract compliance with stakeholders and CARF accreditation.
  • Worked under CARF certification and supported requirements.
  • Conduct necessary preparations for CARF accreditation.
  • Participate in program evaluation and monitoring of contract compliance, policy and procedure development in accordance with CARF standards.
  • Ensured that services are maintained according to DMR, DMH, CARF, and all applicable regulatory standards.
  • Maintained necessary documentation for regulatory agencies including DEA, SOTA, DHEC, Board of Pharmacy and CARF.
  • Assured compliance with facility policies and procedures, CILA / CARF standards and regulations; distributed pertinent information.
  • Directed the first CARF accredited survey for chronic pain and received a three year accreditation with commendations.
  • Assisted agency in developing and implementation of all policies in preparation for CARF survey and OhioMHAS certification.
  • Implement monitor and report QI programs within JCAHO, CMS, CARF, and other state/federal standards.
  • Lead as a project manager for Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation.
  • Assisted with CARF evaluation of program, acting as key contact on behalf of the organization.
  • Served as a team leader in obtaining and maintaining accreditation through accrediting agency (CARF).

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46. Medicare

low Demand
Here's how Medicare is used in Program Director jobs:
  • Monitor completeness of patient electronic medical record to meet Medicare guidelines for coding, charge bundling and reimbursement of performed services.
  • Implemented process improvements and Medicare department reorganization that established a foundation for improved member outcomes and satisfaction and increased product margins.
  • Conduct Medicare approved social service assessments addressing medical, psychological, spiritual and caregiver interventions.
  • Developed analytic model for evaluating accounting changes in Medicare cost reporting for hospital outpatient services.
  • Developed a compliance program to mitigated risk; ensured Medicare & federally mandated compliance.
  • Designed dictation templates for panel physicians so that documentation was compliant with Medicare standards.
  • Developed and successfully obtained Medicare Risk contract with Health Care Financing Administration.
  • Initiated and assisted in completing Medicare application for reimbursement of psychiatric services.
  • Researched and secured Medicare reimbursement approval for treatment pump launch strategy.
  • Provided and educated networks in communities statewide with Medicare Counseling.
  • Managed Medicare claims assistance and insurance counseling services for members.
  • Followed Medicare rules and regulations.
  • Represented the rehabilitation staff at daily facility morning meetings and all facility utilization review, Medicare, and triple check meetings.
  • Developed and implemented processes to identify and close gaps of care, improve STAR ratings for traditional and managed Medicare programs.
  • Designed and implemented internal audit program to identify at-risk situations to assist with preparation for future RAC (Medicare) audits.
  • General working knowledge of the Medicare Regulations, private insurance criteria for payment, CPT billing codes, and ICD-9 codes.
  • Contract management responsibilities included Medicare Durable Medical Equipment (DME), Part A/B claim billings audits and investigation activities.
  • Ground floor development of Medicare HMO Operation to include medical management, provider relations, member services and sales departments.
  • Implemented Medicare Part B billing system, instituted compliance programs for Professional Services, and coordinated training of all physicians.
  • Developed and implemented Level of Care (LOC) work sheet to substantiate proper facility charges via Medicare guidelines.

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47. Social Workers

low Demand
Here's how Social Workers is used in Program Director jobs:
  • Expanded services to individuals with co-occurring disorders including developing a multidisciplinary team of addictions counselors, social workers and a psychiatrist.
  • Supervised staff of licensed clinicians, social workers, psychiatrists, Community Support Qualified and Paraprofessionals and administrative support staff.
  • Coordinate admission data with RN, Social workers, and eligibility specialist and managed care organizations for authorizations.
  • Supervised staff of training specialists, educational/vocational coordinators, housing/job development specialists and after-care social workers.
  • Mobilized community members including faith-based leaders, activists, community leaders, and social workers.
  • Performed individual case management for clients needing additional assistance other than the program social workers.
  • Supervised social workers, family worker, parent facilitator, guidance staff and administrative assistant.
  • Increased mission requests by building relationships with social workers and social service organizations.
  • Developed and monitored instruction delivery while providing assistance to teachers and social workers.
  • Introduced legislation to affect the caseloads for California public Social Workers.
  • Developed treatment programs and supervised 8 clinical social workers.
  • Communicate with hospital social workers regarding patient requests.
  • Worked collaboratively with school administrators and social workers.
  • Directed and supervised social workers and visitation monitors.
  • Supervised social workers assisting senior housing application.
  • Chaired, coordinated, and performed as master of ceremonies for annual statewide continuing education programs for nurses and social workers.
  • Worked with interdisciplinary team including social workers, court-appointed guardians, and family members of clients to monitor their yearly progress.
  • Supervised 27 employees which included Registered Nurses, Social Workers, Drivers, Physical and Occupational Therapists, and Kitchen Staff.
  • Provided supervision for master level social workers, interns, security staff and volunteers who assisted clients and their children.
  • Supervised daily activities of two offices and eleven employees, which comprised registered nurses, social workers and secretarial support.

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48. Direct Care Staff

low Demand
Here's how Direct Care Staff is used in Program Director jobs:
  • Provision of clinical supervision and coordination of residential staff including program supervisor, therapists, family liaisons and direct care staff.
  • Executed supervisory responsibility for case management and direct care staff teams at the residential facility for at-risk and delinquent youth.
  • Developed recommendations and recruited volunteer coordinator for in-service and other training opportunities for direct care staff.
  • Direct supervision of Program Medical/Coordinator and direct care staff.
  • Assisted with recruitment, interviewing and selection of shift supervisors and direct care staff in conjunction with the Human Resources Department.
  • Worked side by side with direct care staff to turn a unit with lots of restraints to a restraint free unit.
  • Trained direct care staff in Vulnerable Adult Rule, History of DD, program writing, cultural diversity, active treatment.
  • Involved closely with the hiring, training, and supervision of up to 50 direct care staff and 3 house managers.
  • Managed 75+ direct care staff within various mental health environments including a sex offender program and a behavioral modification program.
  • Implemented program budgets, performed quality assurance audits on all programs, and performed payroll for all direct care staff.
  • Provided group counseling sessions for clients, various direct training for managers, lead staff and direct care staff.
  • Interview, hire and equip new direct care staff to effectively use behavioral model to interact with the boys.
  • Maintained the cleanliness and physical condition of the residence as coordinated with direct care staff and the maintenance staff.
  • Lead a team of five program managers and 35 direct care staff- ensuring resident care, safety and health.
  • Managed 55 employees, including direct care staff, nursing, case managers, clinical therapists and residential supervisors.
  • Implemented training for direct care staff in death, grief and coping with the loss of a vulnerable adult.
  • Maintain availability to Team Leaders, House Managers, and direct care staff per the on-call rotation.
  • Supervised clinical home manager, therapist, behavioral assistant, management assistant, and direct care staff.
  • Interview, train and supervise 8+ direct care staff caring for clients with traumatic brain injuries/mental illness.
  • Organize, schedule, supervise, train, and evaluate direct care staff and subordinate supervisors.

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49. Domestic Violence

low Demand
Here's how Domestic Violence is used in Program Director jobs:
  • Attended domestic violence conferences and strategy meetings to assist in marketing and promoting citywide domestic violence ad campaigns.
  • Create and supervise a Domestic Violence/Anger Management Program, implement policy, and establish effective ethical treatment.
  • Developed a 16-week empowerment curriculum to address the cultural aspects of domestic violence against African American women.
  • Facilitated domestic violence group counseling in the Oahu Women's Community Correctional Center to over 100 individuals.
  • Addressed issues relative to relationships/ domestic violence/behavioral change/employment/ life skills and re-entry back into their respective communities.
  • Implemented a supervised visitation program for families impacted by domestic violence, sexual abuse and/or neglect.
  • Developed a domestic violence prevention and intervention program within the women's residential substance abuse facility.
  • Represented low-income clients in asylum, deportation, immigration domestic violence, and naturalization cases.
  • Developed and facilitated drug and alcohol, domestic violence awareness, and self-esteem building workshops.
  • Established and participated in Coordinated Community Response Team for domestic violence and sexual assault.
  • Collaborated with inter-agency behavioral health services to offer counseling to survivors of domestic violence.
  • Provided funding for a dedicated domestic violence investigator at Brigham City Police Department.
  • Administered outpatient domestic violence and drug treatment programs through individual and group therapy.
  • Developed and implemented domestic violence educational awareness programs for youth and their caretakers.
  • Developed Teen Offender's Curriculum and Domestic Violence Intervention Substance Abuse Group Curriculum.
  • Offer intervention and support on healthy relationships and identify domestic violence dynamics.
  • Developed curriculum addressing domestic violence, anger manager, and substance abuse.
  • Expanded existing domestic violence program to include community counseling and support group.
  • Oversee and monitor day-to-day operation of domestic violence/women's homeless shelter.
  • Administered all components of residential and non-residential domestic violence program.

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50. Conflict Resolution

low Demand
Here's how Conflict Resolution is used in Program Director jobs:
  • Coordinated the interdisciplinary team for scheduling, evaluation, participation, development and implementation of service plans and conflict resolutions.
  • Deliver direct client care through individual counseling, group therapy, and overall conflict resolution across organization.
  • Developed and piloted a Conflict Resolution Program that addressed the underlying causes of conflict based on assessment results
  • Facilitate conflict resolution training, skills development and processing groups, and recreation activities for adolescents.
  • Provided conflict resolution between families, agencies and providers utilizing administrative reviews and eligibility hearings.
  • Conducted parenting seminars, conflict resolution activities, community workshops, and disseminated educational materials.
  • Developed human resource manual outlining program standards and protocols for employee relations and conflict resolution.
  • Managed crisis intervention, mediation and conflict resolution for diverse populations in 2-county area.
  • Managed conflict resolution among clients, staff and volunteers according to established procedures.
  • Counseled parents with difficulties involving youth with social adjustments and conflict resolution.
  • Provided crisis management in a high-stress environment and implemented planned conflict resolution.
  • Trained staff on offender hygiene/care practices, verbal intervention and conflict resolution.
  • Advised student organizations and provided first level mediation and conflict resolutions.
  • Encourage intervention of Conflict Resolution for church body through outside intervention.
  • Used effective conflict resolution/management skills to identify and solve issues.
  • Developed and implemented appropriate life skills and conflict resolution workshops.
  • Enforced program Behavior Management Model and assist with conflict resolution.
  • Conflict resolution concerning students' behavioral and academic problems.
  • Mediated conflict resolution issues between students and faculty.
  • Conducted evaluations, handled scheduling and conflict resolution.

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20 Most Common Skill for a Program Director

Curriculum Development14.7%
Clinical Supervision9.5%
Staff Members8.5%
Community Outreach8.3%
Community Resources6.8%
Oversight6.4%
Mental Health Services5.6%
Program Policies5.2%

Typical Skill-Sets Required For A Program Director

RankSkillPercentage of ResumesPercentage
1
1
Curriculum Development
Curriculum Development
10.8%
10.8%
2
2
Clinical Supervision
Clinical Supervision
6.9%
6.9%
3
3
Staff Members
Staff Members
6.2%
6.2%
4
4
Community Outreach
Community Outreach
6.1%
6.1%
5
5
Community Resources
Community Resources
5%
5%
6
6
Oversight
Oversight
4.7%
4.7%
7
7
Mental Health Services
Mental Health Services
4.1%
4.1%
8
8
Program Policies
Program Policies
3.8%
3.8%
9
9
Crisis Intervention
Crisis Intervention
2.9%
2.9%
10
10
Special Events
Special Events
2.9%
2.9%
11
11
Program Staff
Program Staff
2.5%
2.5%
12
12
Program Development
Program Development
2.5%
2.5%
13
13
Program Budget
Program Budget
2.3%
2.3%
14
14
Daily Operations
Daily Operations
2.3%
2.3%
15
15
Substance Abuse
Substance Abuse
2.1%
2.1%
16
16
Customer Service
Customer Service
2%
2%
17
17
Treatment Plans
Treatment Plans
1.9%
1.9%
18
18
Annual Budget
Annual Budget
1.5%
1.5%
19
19
Staff Training
Staff Training
1.4%
1.4%
20
20
Project Management
Project Management
1.4%
1.4%
21
21
Girls
Girls
1.3%
1.3%
22
22
Program Activities
Program Activities
1.3%
1.3%
23
23
Medicaid
Medicaid
1.3%
1.3%
24
24
Lesson Plans
Lesson Plans
1.3%
1.3%
25
25
State Regulations
State Regulations
1.1%
1.1%
26
26
Service Delivery
Service Delivery
1.1%
1.1%
27
27
Program Operations
Program Operations
1.1%
1.1%
28
28
Day-To-Day Operations
Day-To-Day Operations
1%
1%
29
29
Training Programs
Training Programs
1%
1%
30
30
New Programs
New Programs
1%
1%
31
31
Business Development
Business Development
1%
1%
32
32
Developmental Disabilities
Developmental Disabilities
0.9%
0.9%
33
33
Ensure Compliance
Ensure Compliance
0.9%
0.9%
34
34
Direct Supervision
Direct Supervision
0.9%
0.9%
35
35
Monthly Reports
Monthly Reports
0.9%
0.9%
36
36
Program Goals
Program Goals
0.8%
0.8%
37
37
Clinical Staff
Clinical Staff
0.8%
0.8%
38
38
HR
HR
0.8%
0.8%
39
39
Performance Reviews
Performance Reviews
0.8%
0.8%
40
40
Advisory Board
Advisory Board
0.8%
0.8%
41
41
Program Participants
Program Participants
0.7%
0.7%
42
42
Data Collection
Data Collection
0.7%
0.7%
43
43
Program Services
Program Services
0.7%
0.7%
44
44
Strategic Plan
Strategic Plan
0.7%
0.7%
45
45
Carf
Carf
0.7%
0.7%
46
46
Medicare
Medicare
0.6%
0.6%
47
47
Social Workers
Social Workers
0.6%
0.6%
48
48
Direct Care Staff
Direct Care Staff
0.6%
0.6%
49
49
Domestic Violence
Domestic Violence
0.6%
0.6%
50
50
Conflict Resolution
Conflict Resolution
0.6%
0.6%

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