Program lead job description
Updated March 14, 2024
7 min read
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Example program lead requirements on a job description
Program lead requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in program lead job postings.
Sample program lead requirements
- Bachelor's Degree in related field
- At least 5 years of relevant experience
- Technical proficiency in relevant software
- Strong knowledge of project management principles
- Ability to accurately estimate project costs
Sample required program lead soft skills
- Excellent communication and interpersonal skills
- Strong problem solving and analytical skills
- Ability to collaborate with cross-functional teams
- Leadership and organizational skills
- Ability to motivate and manage team members
Program lead job description example 1
Google program lead job description
Minimum qualifications:
+ Bachelor's degree or equivalent practical experience.
+ 10 years of customer-facing experience in innovation, product management, or management consulting.
+ Experience delivering innovation in customer experiences.
Preferred qualifications:
+ Experience managing products/technologies with Cloud infrastructure, SaaS, and/or etc.
+ Ability to work with cross-functional teams of all levels, including executive audiences.
+ Excellent communication and collaboration skills.
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will be leading the creation, scoping, shaping, and delivery of innovations that utilize Google Cloud. You will lead the team to create new products, businesses, and experiences. You will problem solve and direct customers towards the creation of innovative outcomes, using transformative technology.
Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
+ Leverage innovation expertise to help solve our customer's most complex business challenges using Google products and services.
+ Establish holistic innovation programs for Google Cloud's most strategic customers in close collaboration with the customer, account teams, and broader Google ecosystem.
+ Lead innovation perspective, content creation and design thinking workshops to identify, validate, and prioritize new ideas/use cases aligned with business outcomes.
+ Direct the creation of product plans, success metrics, customer journeys, business cases, prototypes, development sprints, product backlogs, and go-to-market strategies.
+ Drive leadership on innovation within Google Cloud while serving as a leader on how Google technology can shape transformation.
+ Bachelor's degree or equivalent practical experience.
+ 10 years of customer-facing experience in innovation, product management, or management consulting.
+ Experience delivering innovation in customer experiences.
Preferred qualifications:
+ Experience managing products/technologies with Cloud infrastructure, SaaS, and/or etc.
+ Ability to work with cross-functional teams of all levels, including executive audiences.
+ Excellent communication and collaboration skills.
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
In this role, you will be leading the creation, scoping, shaping, and delivery of innovations that utilize Google Cloud. You will lead the team to create new products, businesses, and experiences. You will problem solve and direct customers towards the creation of innovative outcomes, using transformative technology.
Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
+ Leverage innovation expertise to help solve our customer's most complex business challenges using Google products and services.
+ Establish holistic innovation programs for Google Cloud's most strategic customers in close collaboration with the customer, account teams, and broader Google ecosystem.
+ Lead innovation perspective, content creation and design thinking workshops to identify, validate, and prioritize new ideas/use cases aligned with business outcomes.
+ Direct the creation of product plans, success metrics, customer journeys, business cases, prototypes, development sprints, product backlogs, and go-to-market strategies.
+ Drive leadership on innovation within Google Cloud while serving as a leader on how Google technology can shape transformation.
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Program lead job description example 2
Humana program lead job description
The CECP Program Lead is responsible for overseeing the strategic execution and delivery of the Consumer Experience Center Platform to operational partners across the enterprise. This technology platform delivery will be responsible for significant enterprise transformation in the way Humana services our customers.
The role requires a maniacal focus on customer and associate experience, ensuring platform technology changes introduced to contact centers land with excellence and achieve expected customer outcomes.
The lead will exhibit a depth of understanding in contact center solution deployment and the ability to set direction and collaborate across the enterprise to drive transformation in alignment with our enterprise goals.
Responsibilities
Responsibilities
The CECP Lead will be responsible for managing cross-functional and cross-organizational teams to roll out newly developed platform products and capabilities to the enterprise. The incumbent will have direct responsibility for the creation and execution of processes, mechanisms and governance supporting enterprise CECP platform delivery. The Consumer Experience Operational Readiness Lead will exercise independent judgment and decision making on complex issues regarding job duties and related tasks.
Required Qualifications
Minimum 3 years of experience leading change management and operational readiness related efforts Minimum 3 years of experience leading large-scale projects Experience with analytics, including program evaluation and optimization Critical thinker who anticipates team needs, takes initiative to present ideas, ask questions, and exhibit a commitment to pursuit of excellence Strategic thinking and planning capabilities; organized and detail-oriented Exceptional communication skills, both written and verbal (including public speaking) Experience with SDLC management (Agile and Waterfall) and workflow development Experience in identifying optimization and automation solutions to develop and launch company initiatives Demonstrated process development and data-driven continuous improvement experience Must be passionate about contributing to an organization focused on continuously improving consumer experiences Must have ability to support occasional after-hours deployments based on business need (may include weekends)
Work at Home/Remote Requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 25x10 (25mbps download x 10mbps upload) for optimal performance of is required
Preferred Qualifications
Prior experience with CECP Program and/or Genesys PureCloud PlatformKnowledge of Humana's internal policies, procedures, and systems
Covid-19 Vaccine Policy
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.
Additional Information
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote
Scheduled Weekly Hours
40
The role requires a maniacal focus on customer and associate experience, ensuring platform technology changes introduced to contact centers land with excellence and achieve expected customer outcomes.
The lead will exhibit a depth of understanding in contact center solution deployment and the ability to set direction and collaborate across the enterprise to drive transformation in alignment with our enterprise goals.
Responsibilities
Responsibilities
The CECP Lead will be responsible for managing cross-functional and cross-organizational teams to roll out newly developed platform products and capabilities to the enterprise. The incumbent will have direct responsibility for the creation and execution of processes, mechanisms and governance supporting enterprise CECP platform delivery. The Consumer Experience Operational Readiness Lead will exercise independent judgment and decision making on complex issues regarding job duties and related tasks.
Required Qualifications
Minimum 3 years of experience leading change management and operational readiness related efforts Minimum 3 years of experience leading large-scale projects Experience with analytics, including program evaluation and optimization Critical thinker who anticipates team needs, takes initiative to present ideas, ask questions, and exhibit a commitment to pursuit of excellence Strategic thinking and planning capabilities; organized and detail-oriented Exceptional communication skills, both written and verbal (including public speaking) Experience with SDLC management (Agile and Waterfall) and workflow development Experience in identifying optimization and automation solutions to develop and launch company initiatives Demonstrated process development and data-driven continuous improvement experience Must be passionate about contributing to an organization focused on continuously improving consumer experiences Must have ability to support occasional after-hours deployments based on business need (may include weekends)
Work at Home/Remote Requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 25x10 (25mbps download x 10mbps upload) for optimal performance of is required
Preferred Qualifications
Prior experience with CECP Program and/or Genesys PureCloud PlatformKnowledge of Humana's internal policies, procedures, and systems
Covid-19 Vaccine Policy
Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Every associate and contractor who work inside a Humana facility or in the field, regardless of vaccination status, must complete a daily health screening questionnaire.
Additional Information
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first-round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. #LI-Remote
Scheduled Weekly Hours
40
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Program lead job description example 3
Mars program lead job description
**We are seeking a Program Lead Health, Safety & Environment for our Goose Island campus location in Chicago, IL.**
The Program Lead Health, Safety & Environment has the responsibility of developing and maintaining HSE systems, policies and procedures, which facilitate the Site's compliance with community expectations, Mars HSE Standards and governmental regulations The role has the responsibility to advise / assist leadership, ensuring compliance with the requirements.
The Program Lead HSE is responsible for the continuous improvement activity set that embodies prevention, pro-activity, risk assessment, knowledge / competency development and associate involvement essential in the development of a zero-incident culture.
**What would be your key responsibilities?**
+ Influences and supports site leadership on effectively leading HSE.
+ Establishes, communicates and monitors the operations-specific strategy and annual HSE plans in line with the Mars HSE strategy inputs and drives continuous improvement.
+ Implements an effective HSE management system and procedures in line with Mars HSE Standards and local requirements.
+ Develops and engages Associates, in a "HSE culture and mindset" for the operations.
+ Serves as the HSE Technical and functional expert in for the operations.
+ Ensures investigation of all HSE related incidents utilizing specific tools to drive to root cause and identify actions to prevent recurrence. Drives completion of recognized corrective actions to prevent incident recurrence are effectively implemented, this includes execution of corrective actions developed from other site incidents.
+ Collaborates with Occupation Health and Wellness Management team to ensure effective injury case management process is fully implemented, well understood and functioning as desired.
+ Manages and uses a data driven approach to manage, modify and prioritize site HSE direction. Shares and uses data to influence, motivate, measure and drive continuous improvement. Upwardly communicate performance toward company goals for HSE.
**What are we looking for?**
**Minimum:**
+ Undergraduate in Safety, Environment or other related science / technology field.
+ 5-10 years of experience.
**Preferred:**
+ HSE Management Systems
+ Safety Culture & Behavior
+ Risk Management (assessment, hierarchy of controls, etc.)
+ Machine Safety (LOTO, guarding, etc.)
+ Hazardous Materials Management (assessment, control, industrial hygiene, etc.)
**What can you expect from Mars?**
+ The opportunity to learn and develop, taking charge of your own career across Mars.
+ An industry competitive salary and great benefits package.
+ 401(k) match
\#LI-SG1
The Program Lead Health, Safety & Environment has the responsibility of developing and maintaining HSE systems, policies and procedures, which facilitate the Site's compliance with community expectations, Mars HSE Standards and governmental regulations The role has the responsibility to advise / assist leadership, ensuring compliance with the requirements.
The Program Lead HSE is responsible for the continuous improvement activity set that embodies prevention, pro-activity, risk assessment, knowledge / competency development and associate involvement essential in the development of a zero-incident culture.
**What would be your key responsibilities?**
+ Influences and supports site leadership on effectively leading HSE.
+ Establishes, communicates and monitors the operations-specific strategy and annual HSE plans in line with the Mars HSE strategy inputs and drives continuous improvement.
+ Implements an effective HSE management system and procedures in line with Mars HSE Standards and local requirements.
+ Develops and engages Associates, in a "HSE culture and mindset" for the operations.
+ Serves as the HSE Technical and functional expert in for the operations.
+ Ensures investigation of all HSE related incidents utilizing specific tools to drive to root cause and identify actions to prevent recurrence. Drives completion of recognized corrective actions to prevent incident recurrence are effectively implemented, this includes execution of corrective actions developed from other site incidents.
+ Collaborates with Occupation Health and Wellness Management team to ensure effective injury case management process is fully implemented, well understood and functioning as desired.
+ Manages and uses a data driven approach to manage, modify and prioritize site HSE direction. Shares and uses data to influence, motivate, measure and drive continuous improvement. Upwardly communicate performance toward company goals for HSE.
**What are we looking for?**
**Minimum:**
+ Undergraduate in Safety, Environment or other related science / technology field.
+ 5-10 years of experience.
**Preferred:**
+ HSE Management Systems
+ Safety Culture & Behavior
+ Risk Management (assessment, hierarchy of controls, etc.)
+ Machine Safety (LOTO, guarding, etc.)
+ Hazardous Materials Management (assessment, control, industrial hygiene, etc.)
**What can you expect from Mars?**
+ The opportunity to learn and develop, taking charge of your own career across Mars.
+ An industry competitive salary and great benefits package.
+ 401(k) match
\#LI-SG1
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Updated March 14, 2024
Updated March 14, 2024