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Program management consultant skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

David Martin Ph.D.,

C. Darren Brooks Ph.D.

Program management consultant example skills

Below we've compiled a list of the most critical program management consultant skills. We ranked the top skills for program management consultants based on the percentage of resumes they appeared on. For example, 9.2% of program management consultant resumes contained customer service as a skill. Continue reading to find out what skills a program management consultant needs to be successful in the workplace.

15 program management consultant skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how program management consultants use customer service:

Resolve difficult customer situations effectively while delivering friendly customer service and ensuring the highest level of customer service.
Provided exceptional customer service and communication skills to assigned client base to inform clients of program enhancements.

2. Project Management

Here's how program management consultants use project management:

Guided client executives with improving their project management capabilities, including: process identification, strategic plan development and financial analysis.
Dedicated focus on program/project management, team development/leadership, change management, operational excellence, and strategy development and implementation.

3. Management Program

A Management program is a program that educate participants with the right skills needed to manage their businesses, manage people effectively, and execute projects. Management program comes in different fields, but the most popular and generic of them all is the business management program which is followed by project management. There's also a special faculty in the university that offers a wide range of management programs for students up to postgraduate levels.

Here's how program management consultants use management program:

Managed corporate Variable Compensation/Performance Management program.
Managed multiple software application and web development projects for a supply chain/order management program and integrate e-commerce activities with corporate legacy systems

4. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how program management consultants use healthcare:

Provided subject matter expertise and product fulfillment support for Latin America and European regional healthcare programs.
Designed software and implemented projects and Information Systems customized for Healthcare industry and Enterprise networks.

5. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how program management consultants use hr:

Spear headed a monthly forum with twenty other companies which met to discuss industry trends regarding HR issues.
Managed the Americas timezone change initiatives for Payroll and HR Processes (ADP to ProBusiness conversion).

6. Scrum

Scrum is a lean structure for communicating, designing, and promoting complex products, with a focus on programming development. It has been applied to a variety of areas, including manufacturing, testing, new technology, and marketing techniques. Scrum is a simple framework that helps people, organizations, and teams generate value by providing many solutions to complicated problems.

Here's how program management consultants use scrum:

Process Development / Process Improvement / Process Engineering (CMMI / Agile / Waterfall, SCRUM).
Led daily agile scrum meetings towards the end of the development phase of the project.

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7. Process Improvement

Here's how program management consultants use process improvement:

Provided leadership in defining production release process, incorporating iterative development and testing, improving communications and continuous process improvement.
Acted as Program Manager for all ITSM process improvement projects, ServiceNow Implementation projects and Organizational Transformation projects for adoption.

8. Client Facing

Here's how program management consultants use client facing:

Designed and developed client facing applications and collaborated with key stakeholders to identify and organize data sources.
Managed Program in a matrix environment with client facing responsibilities.

9. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how program management consultants use sigma:

Learned and applied Six Sigma methodologies to solve business problems and improve business process driving early project delivery
Achieved Six Sigma Greenbelt certification.

10. Lean Six Sigma

Here's how program management consultants use lean six sigma:

Implemented Lean Six Sigma concepts in auto defense and medical industries.

11. Customer Satisfaction

Here's how program management consultants use customer satisfaction:

Streamlined work intake process reducing ambiguity and effort required by business partners resulting in increased customer satisfaction.
Managed the annual customer satisfaction survey task and addressed pressing customer concerns through change management processes.

12. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how program management consultants use cloud:

Manage all security vendor and internal/external auditor relations for Dell s Private Cloud.
Provide Dell Cloud Dedicated with strategic guidance on security and compliance road-maps.

13. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how program management consultants use dod:

Developed System Security Certification and Accreditation process for the DOD and DIACAP as product/services for the company
Trained and mentored employees on program analysis, facility planning, and DoD specific programming processes.

14. SharePoint

Here's how program management consultants use sharepoint:

Orchestrated technical upgrade and re-engineered PMO processes for enterprise-wide Project Server environment and served as administrator for SharePoint sites.
Managed group SharePoint site as administrator\designer implementing InfoPath forms, macro designs, and maintenance.

15. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how program management consultants use infrastructure:

Designed and implemented end-to-end enterprise-class support infrastructure to replace understaffed and reactive support division.
Integrate, incorporate or improve existing quality and customer engagement processes and infrastructure.

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What skills help Program Management Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on program management consultant resumes?

David Martin Ph.D.

Associate Professor, Auburn University

Skill sets are very different, depending on what part of the industry you are working towards. One of the overall themes that we continue to see is continuing education and certifications becoming more critical in the industry. Many people in the Hospitality industry have used their furloughed time to engage in certificate completion, which will make them much more competitive, once the hiring picks back up. I have also seen networking become even more critical during the pandemic, which is such an important skill. The ability to develop and maintain a network of professionals has allowed employees that were either furloughed or laid off access to job postings and opportunities that others are missing out on.

What soft skills should all program management consultants possess?

C. Darren Brooks Ph.D.

Assistant Department Chair and Executive Director, Center for Human Resource Management, Florida State University

While advancements in technology, artificial intelligence (AI), and data analytics occupy center stage in many areas of management practice, soft skills continue to be seen as equally or even more important skills for success in the field of management. Soft skills are typically described as personal attributes, qualities, and characteristics that enable us to interact more effectively with others. In most fields of management, our ability to communicate, work with, and interact with other people constitutes a significant portion of the work we do. Consequently, employers are focused on identifying candidates who possess strong skills are areas of communication (verbal, written, and non-verbal), leadership and followership, collaboration, an ability to work in teams, intellectual curiosity, adaptability, conflict management, problem-solving, creativity.

What hard/technical skills are most important for program management consultants?

C. Darren Brooks Ph.D.

Assistant Department Chair and Executive Director, Center for Human Resource Management, Florida State University

As stated earlier, the field of management is broad and encompasses all industries and sectors. Consequently, the technical skills necessary to succeed will vary according to the specific knowledge and experiences required to understand the nuances of an organization. Accordingly, graduates who have business acumen and technical competency in a particular discipline or industry would be better positioned for employment opportunities. As a result, I always place emphasis on gaining internships and work experience concurrently with academic study. These experiences will provide a real-world understanding of the type of skills necessary to succeed in organizations as well as offer industry-specific knowledge. However, for many graduates, their practical skills are limited. In this case, it is important to ensure you have more generalizable skills that are applicable across industries, such as building digital fluency, analytical fluency, writing skills, and strong Excel skills. When speaking with consulting firms and industry employers, they repeatedly reference the need for graduates to demonstrate more advanced Excel skills.

What program management consultant skills would you recommend for someone trying to advance their career?

Ron Aubé Ph.D.

Adjunct Professor of Management, University of Georgia, Terry College of Business

Across all spheres of the working population, people have been forced to undertake a crash course in technology, from audio-visual meetings to other online collaborative media. These skills are crucial and the engine of change in our "new normal" world. Among the companies being forced to try telecommuting, it is a safe bet that many will decide to adopt this more economical and efficient work arrangement and allow people to work from home.

Connecting with people remotely and bringing energy to communications requires excellent written communication and creativity in interacting via modern technology. A recent Gartner poll showed that 48 percent of employees will likely work remotely at least part of the time after COVID-19 versus 30 percent before the pandemic. Collaborating digitally in a remote and distributed context will require adjusting the employee experience with new strategies, goal-setting and employee evaluations. Developing excellent communication skills is crucial. Learn how to write clearly, concisely, and quickly. Avoid long sentences, get to the point. People have a short span of attention. Captivate your audience in the beginning of your communication.

Model after other successful writers and practice, practice, practice! The only way to get better at writing is to write. The "new normal" will be kind to those who can communicate effectively and persuasively. The workforce is composed of five different generations and it's crucial for the new generation to learn how to collaboration with older cohorts. As such, without the need to show reverence for older workers, show respect and willingness to learn. Conversely offer help. Reverse mentoring is very popular in many organizations. Knowledge transfer is beneficial for all.

What type of skills will young program management consultants need?

Jill Robinson Ph.D.

Professor, University of Redlands

The entertainment industry employs graduates from various disciplines, such as theatre, music, law, art, and business. The rapidly changing, consumer-driven demand reinforces the idea that students may well hold jobs not even invented yet. Those wishing to pursue more performance-based careers must bring more than talent and big dreams. They need patience and perseverance, as it can take years to make enough money to survive in this field, leaving many to work elsewhere while trying to get their foot in the door. They must have a flexible mindset to deal with inconsistent income and schedules that can change at a moment's notice. That flexibility also extends to openness for continuous learning beyond college and throughout their careers. The ability to network is critical, so current students should look for internships and volunteer activities to access those in the industry. Joining professional associations and working in event planning are other routes to expand networking opportunities.

What technical skills for a program management consultant stand out to employers?

Peggy Smith

Department Chair, Arlington Baptist University

It is my fervent belief (based on research and trends) that the technical skills associated with IT, computer programming, software management, social media specialist, customer relations management (CRM), sales, & marketing will be in high demand particularly as we navigate this new normal world in which we are currently living.

Do you want to know more?

List of program management consultant skills to add to your resume

The most important skills for a program management consultant resume and required skills for a program management consultant to have include:

Customer Service
Project Management
Management Program
Healthcare
HR
Scrum
Process Improvement
Client Facing
Sigma
Lean Six Sigma
Customer Satisfaction
Cloud
DOD
SharePoint
Infrastructure
Governance

Architecture
Financial Analysis
PMO
Management System
Azure
Risk Management
Strong Analytical
Microsoft Project
Prototyping
BI
Logistics
Smartsheet
Business Development
SDLC
Gap Analysis
CRM

Status Reports
Emerging Technologies
Business Process
Portfolio Management
Medicare
Medicaid
CMS
Project Scope
PMI
Product Development
ERP
Resource Planning
Organizational Change Management
Earned Value Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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