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Program management office director skills for your resume and career

Updated January 8, 2025
6 min read
Quoted expert
Todd Terry
Below we've compiled a list of the most critical program management office director skills. We ranked the top skills for program management office directors based on the percentage of resumes they appeared on. For example, 11.8% of program management office director resumes contained customer satisfaction as a skill. Continue reading to find out what skills a program management office director needs to be successful in the workplace.

15 program management office director skills for your resume and career

1. Customer Satisfaction

Here's how program management office directors use customer satisfaction:
  • Accelerated investment of new technologies and superior customer satisfaction and increased employee productivity by 25%.
  • Evaluate the impact of change requests on overall customer satisfaction, profitability and business potential.

2. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how program management office directors use cloud:
  • Implemented PMO standards and governance for cloud computing, infrastructure, enterprise platform, security, and IT portfolio analysis programs.
  • Launched first formal Cloud offering within the company.

3. ITIL

Here's how program management office directors use itil:
  • Implement continuous process improvement procedures leveraging ITIL across change, incident and problem management processes.
  • Managed Cardinal Health's key CMDB program in alignment with ITIL processes.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how program management office directors use oversight:
  • Provided oversight and guidance to all project managers to ensure on-time, per specification delivery of strategic corporate initiatives.
  • Provided oversight for all projects related to overall program, which includes multiple business strategy and technology initiatives.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how program management office directors use continuous improvement:
  • Defined and socialized process for measuring operational performance against benchmarks to support continuous improvement.
  • Defined continuous improvement process controls ensuring successful project portfolio management.

6. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how program management office directors use risk management:
  • Developed and presented semi-annual insurance and risk management overview stewardship reports for executive and financial management.
  • Increased corporate awareness in risk management and mandated standards and procedures.

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7. Process Improvement

Here's how program management office directors use process improvement:
  • Developed and executed enterprise-wide Cost of Connectivity strategy triggering significant process improvement, End User Satisfaction and business impact.
  • Process Improvement, mapping as-is and to-be process improvement, including gap analysis and implementation of improvements.

8. Project Portfolio

Here's how program management office directors use project portfolio:
  • Developed and executed project portfolio strategy, provided clear direction to project managers by establishing strategic goals and budget priorities.
  • Facilitated submission of business cases, project portfolio selection and project prioritization of all corporate initiatives.

9. Project Delivery

Here's how program management office directors use project delivery:
  • Full ownership and accountability for project delivery and customer success on the company's largest revenue generating product line.
  • Consulted with client to develop an Integrated Delivery Methodology for client s project delivery team.

10. Resource Management

Resource management is under what you call project management, wherein it is used to manage a business. This particular skill involves planning, creating, developing, implementing, and adapting certain information or data related to a project.

Here's how program management office directors use resource management:
  • Managed $15 million Capital IT Budget, Portfolio Management, Project Management Methodologies/ Governance, and Vendor/Resource Management.
  • Implemented external resource management controls to mitigate the risk associated with non-contracted resources.

11. Financial Management

Here's how program management office directors use financial management:
  • Work with CFM (Client Financial Management) and Project Managers to setup new project plans in MS Project.
  • Manage and direct 40-person software development team for air clearance authority and transportation financial management information system.

12. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how program management office directors use r:
  • Developed coding skills in R, Python and SQL.

13. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how program management office directors use product development:
  • Co-authored the development and implementation of a product development methodology with supporting processes and training, leveraging Pragmatic Marketing framework.
  • Co-implemented Agile Program Management Process for software product development programs.

14. Direct Reports

Here's how program management office directors use direct reports:
  • Manage implementation and project communications direct reports ensuring work is accomplished strategically, on time and within project parameters.
  • Managed team of seven direct reports across global operations to monitor delivery and operational performance against balanced scorecard.

15. KPIs

Here's how program management office directors use kpis:
  • Developed the safety specifications based on OSHA regulations and KPIs for the District's $500 million facilities maintenance program.
  • Increased Schedule and Cost Performance while providing detail information, (KPIs, Dashboard, Capacity).
top-skills

What skills help Program Management Office Directors find jobs?

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What soft skills should all program management office directors possess?

Todd TerryTodd Terry LinkedIn profile

Department Chair, Management, Davenport University

Graduates as they prepare to enter the workforce should pay particular attention to their ability to communicate with coworkers. This communication could happen through face-to-face interactions, remote meetings with the aid of technology for example, meeting by computer software, written communication through instant messaging, or emails. Also, part of communicating is being a good listener.
Graduates should have good critical thinking skills. They will need to be adaptive and able to analyze data to make good informed decisions.
In today's work environment, working on teams is a regular function. Therefore, employers are looking for the candidate who can professionally interact with other team members, have a positive attitude and a good work ethic.
Do you want to know more?
Read more about what experts have to say about program management office director

List of program management office director skills to add to your resume

Program management office director skills

The most important skills for a program management office director resume and required skills for a program management office director to have include:

  • Customer Satisfaction
  • Cloud
  • ITIL
  • Oversight
  • Continuous Improvement
  • Risk Management
  • Process Improvement
  • Project Portfolio
  • Project Delivery
  • Resource Management
  • Financial Management
  • R
  • Product Development
  • Direct Reports
  • KPIs
  • FDA
  • ISO
  • Strategic Direction
  • Software Development
  • Project Management
  • Business Process
  • Project Governance
  • Strategic Projects
  • SharePoint
  • Global Program
  • Lifecycle Management
  • Strategic Plan
  • Business Development
  • PPM
  • Executive Management
  • PMI
  • Infrastructure
  • Sigma
  • Portfolio Management
  • PMBOK
  • ROI
  • Resource Planning
  • Business Cases
  • SDLC
  • CIO
  • Medicaid
  • Organizational Change Management
  • Management System
  • HR
  • Contract Negotiations
  • Logistics

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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