Program Manager, Self-Service (Utility Customer Service)
Liberty 4.1
Program manager job in Londonderry, NH
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.
Purpose
The ProgramManager, Self-Service will plan and execute initiatives/projects that support established non-live customer service channels. This includes IVR systems, web and mobile applications, and emerging AI-powered platforms. Managing projects that drive measurable improvements in customer experience and adoption such as seamless customer experiences, reduced call volume, and digital adoption. A key objective of this role is to build performance frameworks that track and support improvement by designing experiences that are easy to use, available in real-time, and responsive to customer needs. This leader will coordinate efforts across teams to help maintain performance standards and support operational goals.
Accountabilities
Inspires excellence through strong communication of the company's vision and strategic targets to support a motivated and positive work culture. Support initiatives that enhance system reliability, scalability and integration across the customer journey.
Ensure all digital channels are intuitive, accessible, and aligned with customer preferences. Coordinates emergency response, ensuring all parties are trained on emergency policies and procedures. Continuously improve channel performance through customer feedback, usability testing, and analytics. Develops and enhances process documentation through regular review and as required from regulatory, state and or new project implementation requirements.
Use data to tell the story of customer interactions across channels, identifying opportunities for improvement and innovation. Monitor and report on key metrics such as containment rate, CSAT, and digital adoption. Collaborate with analytics teams to develop dashboards and insights that inform strategy.
Performs duties in compliance with laws, regulations, company policies and procedures. Adheres to Liberty security policies. Provides accurate information regarding Liberty services and guidelines. Coordinates emergency response, ensuring all parties are trained on emergency policies and procedures.
Education and Experience
Bachelor degree or equivalent professional experience
5+ years of direct experience
Ability to develop and manage project plans and procedure documentation.
Able to use AI and stay familiar with automation trends. Deep understanding of IVR systems, web and mobile platforms.
Knowledgeable with multiple systems and platforms to ensure seamless customer experiences.
This position requires periodic travel to locations in the United States and occasionally to other US locations and head office in Canada. A valid passport is required for international travel.
Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.
For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions.
Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America.
With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.
What We Offer
401k with Company match
Full insurance benefits (health/dental/vision/life)
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Defined Contribution savings plan
Top Talent Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.
$33k-52k yearly est. 2d ago
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Senior Customer Service Program Manager
Aerorepair Corp
Program manager job in Londonderry, NH
Salary: $80,000.00 - $ 90,000.00 per year
Summary: The Senior Manager of Customer Service (SMCS) & Airline ProgramManagement plays a crucial role in ensuring customer satisfaction with contracted or ad hoc services performed at one of AeroRepair's nine production sites. The Senior Manager Customer Service oversees a customer service team and provides direct customer service support to a select client base. The SMCS ensures contracted program inventory and service levels are maintained, daily logistics management, invoicing oversight and customer communication. The Senior Manager of Customer Service & Airline ProgramManagement is also responsible for assisting the customer service
Responsibilities:
· Responsible for the management of the customer service team, including supervision, coaching and mentoring, training and development and annual performance reviews.
· Supports client service team/assigned client base, to ensure daily pick-up/delivery schedules are maintained for our airline programmanagement accounts to ensure minimum/maximin inventory levels are always maintained.
· Ensures client service team/assigned client base production requirements are communicated to Production Sites Leads daily.
· In conjunction with Director, assigns new customers to specific customer service team members and ensures customer specific requirements are fully established within AeroRepair various departments
· Oversee customer service team's daily invoicing activities.
· Develop/build strong working relationships with assigned customers and the points of contact personnel at our leading accounts.
· Resolve customer issues, escalations and complaints, involving Director as required.
· Supports client service team/assigned client based, conduct formal analysis for the Sales Team, on customer contract requirements and cost metrics ensuring client feedback is incorporated, to identify opportunities for improvement and recommend strategies to enhance customer experience.
· Develop and recommend customer service policies and procedures and once approved by management, ensure implementation and adoption is consistent by all customer service es team members and at all production sites.
· Attend/lead weekly meetings, team meetings, etc. to drive compliance with customer needs.
· Work collaboratively with other areas for the Company such as Production, Accounting, Sales, etc. to meet the financial goals of the Company.
· Act as the liaison between management and your team.
· Understand and follow all company standard practices and policies.
· Other duties as assigned.
Requirements:
· At least 5+ years of experience in customer service or related fields.
· A bachelor's degree in business, communications or related field is preferred.
· Must have managerial experience.
· A driven and self-motivated leader dedicated to enhancing customer experience.
· Well organized and detail oriented, with the ability to multitask and manage personnel in remote locations.
· Comfortable working in environments with deadlines and stringent performance requirements.
· IT experience in MS Office and ERP experience.
· Effective communicator.
· Able to work successfully with others.
· Other duties as assigned.
Benefits: AeroRepair provides an industry leading comprehensive suite of benefits including medical, dental, vision, short and long-term disability, life, paid time off, tuition reimbursement, and retirement savings with company match focused on providing financial stability and physical/emotional well-being throughout the employee's career.
About AeroRepair:
AeroRepair, Inc. is a rapidly growing FAA authorized aviation repair and overhaul service provider with ten locations throughout North America. Headquartered in Manchester, New Hampshire, AeroRepair was founded over 30 years ago and has become the largest independent wheel and brake repair and overhaul organization in the world. Today, AeroRepair employees are talented and experienced industry leaders committed to providing quality products and services and superior customer services. We offer a competitive salary, market leading benefits, and a culture of continuous improvement and career advancement in the growing Aircraft Maintenance Industry.
$80k-90k yearly 5d ago
Program Manager, Migrations
Relativity 4.7
Program manager job in Manchester, NH
Posting Type
Hybrid/Remote
Relativity's Account Services team within the Relativity Success team, ensures each customer or partner account for Relativity's business has a group of dedicated individuals to manage the account and reduce friction, assist with growth and enable transformation. The team partners across Sales, Customer Success, Product Management, Engineering, and partner organizations to enable seamless data migrations from diverse sources into RelativityOne, amongst other adoption goals. Our mission is to ensure efficient, secure, and successful customer transitions to the RelativityOne platform - accelerating adoption, reducing risk, and maximizing value realization for clients and partners.
This role sits at the intersection of programmanagement, technical coordination, and customer engagement, supporting large-scale technology transformations across our customer base.
Role Overview
The ProgramManager, Migrations will lead and coordinate complex migration initiatives involving multiple internal and external stakeholders. This role requires strong programmanagement expertise and a proven ability to orchestrate large-scale data migrations from legacy and competitive systems to modern SaaS, Cloud, and AI platforms.
You'll collaborate closely with Technical Account Managers, Engineering, and Product teams, as well as external partners and customers, to manage the planning, execution, and reporting of migration programs. This position demands both strategic oversight and hands-on leadership to drive execution through influence.
The role reports to the Manager, Success Strategy and Business Operations and can be based in Chicago or remote within the U.S.
Job Description and Requirements
Core Responsibilities
Lead Complex Migration Programs: Manage end-to-end coordination of multi-phase, high-impact data migration programs from a variety of environments - including Relativity Server, competitor SaaS platforms, andon-premiseor legacy legal data systems.
Program Governance & Stakeholder Alignment:Establishand maintain program governance, timelines, and deliverables, ensuring alignment across internal teams, customers, and partners.
Strategic Planning & Reporting: Develop,maintain, and communicate detailed program plans, risk registers, and progress reports tailored for technical, business, and executive audiences.
Cross-Functional Collaboration: Partner with Engineering, Product Management, Customer Success, and external vendors to resolve blockers, assess risks, and ensure data integrity throughout migration cycles.
Executional Leadership: Lead through influence - driving accountability, surfacing challenges, and ensuring deliverables are met through proactive engagement and coordination.
Continuous Improvement: Contribute to the evolution of Relativity's migration frameworks, playbooks, and tools,leveraginglessons learned to improve efficiency, repeatability, and customer experience.
Customer & Partner Engagement: Serve as a primary point of contact for program-level migration activities, ensuring stakeholders are informed, supported, and confident throughout the migration journey.
Required Qualifications
5-8 years of program or project management experience in complex technology or IT transformation programs, ideally involving data migrations to SaaS or cloud environments.
Demonstrated ability to manage multi-stakeholder programs with technical and business complexity.
Proven experience developing structured program plans, dashboards, and executive reports.
Highly-developed communicationskills - able to translate technical issues into business impact and vice versa.
Ability to lead through influence and manage execution across diverse functional teams.
Experience with Relativity Server,RelativityOne, or other eDiscovery / Legal Data Intelligence platforms.
Preferred Qualifications
Background in large-scale data center or application migrations.
Experience working in SaaS companies, legal technology, or unstructured data ecosystems.
Familiarity with project management and collaboration tools (e.g., Asana, Jira, Smartsheet, Salesforce).
Experience working in vendor-service provider-end customer models.
Personal Qualities
Excel at orchestrating complex, multi-dimensional programs whilemaintainingattention to detail.
Are equally comfortable leading executive briefings andchasing downtactical deliverables.
Enjoy working cross-functionally to solve ambiguous, high-stakes challenges.
Areproactive, collaborative, and passionate about delivering customer success through operational excellence.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$115,000 and $173,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Suggested Skills:
Budget Management, Mentorship, Negotiation, ProgramManagement, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management
$83k-112k yearly est. 3d ago
Business Operations Manager
Ellab 4.1
Program manager job in Nashua, NH
🌟 Exciting Opportunity at Ellab - Join Our Team! 🌟
We're seeking a Business Operations Manager to join our vibrant team and embark on an exciting journey with us.
As an industry frontrunner, Ellab is committed to providing cutting-edge benefits that make us stand out. Join us and enjoy:
Benefits
🏖️ Time to Unwind:
Kick off your journey with 2 weeks of vacation (3 weeks at your 5yr. & 4 weeks at your 10yr. anniversaries)
Stay healthy with 2 weeks of sick time
Celebrate with 10 Company Holidays
Experience a rejuvenating 1-week winter shutdown
💼 Financial Well-being:
Invest in your future with a 401(k) match of $1 for $1 up to 4%
👨 👩 👧 👦 Health and Family First:
Embrace worry-free living with fully paid family medical insurance
Take care of your pearly whites, vision, and more with dental, vision, life, and disability insurance available
6 weeks of parental leave
Job Brief
The Business Operations Manager is responsible for ensuring that Ellab's business operations are streamlined to drive scalable and reproducible processes throughout the organization.
Under the leadership of the Director of Operational Excellence, this role will be critical to managing business processes, inputs, and systems to drive wing to wing visibility to the business and creating tracking metrics for both commercial and delivery performance.
Responsibilities
The Business Operations Manager is responsible for:
Manage sales/service admin team service US market
Monitor and analyze operational performance metrics to identify areas of improvement and recommend solutions
Drive business relevant inputs into service delivery systems (FSM) to ensure effective reporting.
Work with Delivery leads and Sales leaders to review large customer proposals.
Design additional business tools to support the management of Delivery Services
Evaluate regularly the efficiency of business/quality procedures according to organizational objectives and apply improvements.
Additional responsibilities may be assigned as the business grows and the company evolves
Requirements
5+ years of experience in a Business Operations role
Thorough knowledge of business processes and operations in a technical services company
Experience with business tools (using Microsoft Business Central and Microsoft Dynamics 365 Field Services Module, preferred)
Experience with leading a team (preferred)
$65k-103k yearly est. 6d ago
Senior Project Manager - Wireless Communication - 642309
The Planet Group 4.1
Program manager job in Manchester, NH
Direct Hire
Manchester, New Hampshire - Remote Must be located within 2-hour from Manchester, New Hampshire
Salary Range: $90.00/hr - $97.39/hr
The Senior Project Manager - Wireless Communication will lead the wireless communications interface for smart grid and microgrid initiatives across multiple utility territories. This role provides high-level project oversight, technical direction, and full lifecycle management of complex telecom projects. The ideal candidate brings deep expertise in wireless communications, with a strong emphasis on land mobile radio (LMR) system deployments, and excels in managing schedules, budgets, cross-functional teams, and vendor relationships.
This position requires extensive experience leading complex wireless communication efforts within utility, infrastructure, or telecom environments, and the ability to influence, communicate, and lead across all levels of an organization.
Key Responsibilities
Project Leadership & Oversight
Provide high-level project management direction for smart grid and microgrid wireless communication initiatives.
Oversee all wireless equipment interfaces and ensure alignment with project timelines and deliverables.
Manage full lifecycle project execution, including scope, schedule, budget, risk, and vendor coordination.
Serve as the central liaison for internal teams, external partners, and subcontractors.
Wireless Communications Expertise
Lead and execute telecom deployments involving:
Land Mobile Radio (LMR) systems (required)
Voice & data radio
Dispatch and control consoles
RF site development
RF RTU rooftop deployment projects
Apply deep knowledge of wireless communication infrastructure to support troubleshooting, validation, and optimization.
Process Improvement & Strategy
Identify process issues, root causes, and improvement opportunities across systems and workflows.
Develop summaries, recommendations, and implementation plans for leadership review.
Apply continuous improvement methodologies and internal controls to improve operational efficiency.
Create tools, systems, and applications to streamline data flow and enhance organizational learning.
Collaborate with stakeholders to automate manual processes and integrate new technologies.
Cross-Functional Collaboration
Lead cross-functional project teams across engineering, operations, construction, and technology units.
Effectively coordinate with subcontractors and evaluate subcontractor performance.
Influence without direct authority to ensure alignment and accountability.
Facilitate meetings, conduct presentations, and maintain strong communication at all levels.
Technical Tools & Systems
Support system configuration and administration for applications used in telecom and process improvement efforts.
Develop internal applications or tools to support business unit needs.
Conduct testing and rollout of new features and enhancements.
Identify opportunities for automation and help select optimal toolsets for implementation.
Required Qualifications
Wireless Communication experience is required.
Land Mobile Radio (LMR) system deployment experience is a must.
Bachelor's degree in Engineering preferred; degrees in Finance, Business, or equivalent considered.
20+ years of project management or project development experience supporting complex pre-construction or infrastructure projects.
Demonstrated experience managing budgets, schedules, and multiple concurrent projects.
Leadership experience working with highly technical, cross-functional teams.
Strong analytical, problem-solving, and critical-thinking skills.
Ability to write reports, analyze data, and deliver presentations.
Excellent verbal, written, and public speaking communication skills.
Experience with subcontractors or in a subcontractor environment.
Expertise in process improvement, root cause analysis, and change management practices.
Highly self-motivated, independent, and able to work effectively with minimal supervision.
Strong customer focus and decisiveness.
Demonstrated curiosity for learning and adopting new technologies.
Ideal Candidate Background
Candidates may come from wireless communication infrastructure firms, telecom engineering companies, or utility consulting firms supporting major utilities.
$90-97.4 hourly 1d ago
Project Manager
Novax Recruitment Group
Program manager job in South Hooksett, NH
📌 On-Site Project Manager - Structural & Miscellaneous Steel
📍 Southern New Hampshire Region
💰 Up to $125,000 + Full Benefits
⚙️ Structural & Miscellaneous Steel Fabrication
🚀 Why This Role Matters
This is a key hire for a well-established steel fabricator that is winning larger, more complex structural and miscellaneous steel packages across the region. As project volume and complexity increase, they need a Project Manager who can take full ownership of jobs without hand-holding. You'll be central to keeping projects profitable, coordinated, and moving-while playing a visible role in the company's next phase of growth.
🎯 Key Responsibilities
• Managing multiple structural and miscellaneous steel projects from award through close-out
• Coordinating detailing, engineering, fabrication, and field operations
• Owning RFIs, submittals, change orders, schedules, and client communication
• Tracking budgets, margins, and forecasts to protect profitability
• Working directly with GCs, owners, and erectors to keep momentum
• Ensuring QA, safety, and compliance across shop and site
• Acting as the link between the shop floor, field teams, and leadership
✅ Ideal Candidate Profile
• Proven experience managing structural and/or miscellaneous steel projects
• Strong understanding of sequencing, risk management, and steel workflows
• Comfortable working closely with detailers, fabricators, and field crews
• Commercially aware with a track record of protecting margin
• Hands-on, office-based leader who values accessibility and accountability
💡 The Company & Opportunity
• Salary up to $125,000, dependent on experience
• Comprehensive benefits package
• Stable, well-capitalized regional steel fabricator
• Clear progression as project backlog and scope continue to expand
Take ownership of complex steel projects with a company investing in both its people and its future. Apply via our portal or submit your resume for confidential consideration.
$125k yearly 4d ago
Information Technology Project Manager
Kelly Science, Engineering, Technology & Telecom
Program manager job in Portsmouth, NH
Important information: To be immediately considered, please send an updated version of your resume to *************************
Title: IT Project Manager
Duration: Until Jan/2027
W2 Contract (No C2C)
Pay rate: 49.30 - 82.17per hour
Description:
Hybrid - 3 days on site, 2 days remote
The IT Project Manager is responsible for planning, overseeing, leading and delivering IT projects in an international environment that help the business achieve its goals. The role owner interacts with internal and external stakeholders and is accountable to complete IT projects in scope, budget and time.
This position deals predominantly with IT Application projects (e.g. implementation of new or enhancement of existing software solutions in various domains, such as ERP (SAP), MES, Cloud Solutions, interfaces).
These may be isolated Projects or Projects, which are part of a larger Program, where the IT Project Manager, is required to engage in close cooperation and alignment with other Project Managers and directed by the Program / Portfolio Manager.
Specific to the program/project:
experience with leading projects/programs in eCommerce space, e.g. building of customer portals.
Experience with implementations on platforms like Salesforce, Adobe Commerce, SAP Commerce Cloud etc. is an advantage.
System Integration between Website, CRM, ERP and Marketing Automation
B2B vs. B2C eCommerce development and integration
Proficient with Agile project methodology and tools (e.g. Jira.
Key responsibilities:
Manage IT projects and take accountability for delivery in scope, on budget and on schedule.
Support analysis and formalization of business requirements, define project objectives and scope.
Establish project plans.
Give guidance to project team members and coordinate assignments.
Set and track milestones and deliverables.
Identify project risks and issues and propose mitigation actions.
Manage unforeseen situations / delays, realign schedule and expectations as needed.
Adherence to IT security policies and standards set by the Global IT PMO.
Lead steering committee meetings.
Establish and implement project communication plans, provide status updates to stakeholders.
Assess business impacts of IT projects, organize change management and manage internal and external stakeholders.
Organize meetings, coordinate tasks and assign responsibilities to project members.
Use project management tools to track project performance and progress.
Ideal candidate profile:
Overall programmanagement experience
English fluency is a MUST;
Previous experience, preferably within Pharma industry.
Agile Certifications (Scrum master, SAFE etc)
Certification in Project Management (preferably PMP from PMI) is an advantage
Thorough understanding of Project Management processes, principals, strategies, and methods.
Understanding of validation of GxP-relevant computerized systems.
Experience with waterfall, hybrid and agile delivery approaches .
Excellent time management and organizational skills.
Excellent analytical, logical thinking, and problem-solving skills.
Excellent verbal and written communication skills.
Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, used in the organization and the industry.
Proficient with Microsoft Office Suite.
Experience with Project Management tools.
Experience in working in a complex international environment.
Ability to motivate people to complete a project in a timely manner.
$83k-117k yearly est. 5d ago
IT Project Manager
Unicon Pharma Inc.
Program manager job in Portsmouth, NH
We're seeking an experienced IT Project Manager to lead global IT application and eCommerce projects, ensuring delivery on time, within scope, and budget.
Key Focus:
IT application & eCommerce projects (customer portals)
Platforms: Salesforce, Adobe Commerce, SAP Commerce Cloud (plus)
System integrations: Website, CRM, ERP, Marketing Automation
Agile delivery (Jira), with hybrid/waterfall exposure
Responsibilities:
Manage end-to-end IT projects and programs
Define scope, timelines, risks, and deliverables
Lead cross-functional teams and stakeholders
Drive governance, change management, and communication
Requirements:
Strong IT project/programmanagement experience
English fluency (mandatory)
Pharma / Life Sciences experience preferred
Agile & PMP certifications are a plus
Experience in global, complex environments
$83k-117k yearly est. 5d ago
IT Project Manager
STR Group 4.6
Program manager job in Portsmouth, NH
IT Project Manager (Contract)
Hybrid | 3 days onsite | 2 remote
Start: Feb 2026 | Contract to Jan 2027
We're looking for an experienced IT Project Manager to lead application-focused projects in a complex, international environment. This is a delivery-led role with ownership of scope, budget and timelines, working closely with business stakeholders, technical teams and wider programme leadership.
The role focuses on IT application delivery across ERP, MES, cloud solutions and enterprise integrations. A key element will be eCommerce and customer-facing platforms, including customer portals and integrations between website, CRM, ERP and marketing automation systems. Projects may run independently or as part of larger global programmes.
What you'll be doing
Leading end-to-end delivery of IT application and eCommerce projects, ensuring delivery to scope, budget and schedule
Defining requirements, building and maintaining project plans, managing risks, dependencies and change
Running governance and steering forums, and providing clear stakeholder communication and status reporting
What we're looking for
Strong IT project or programmemanagement experience in international environments
Experience delivering digital, eCommerce or customer-facing platforms, with complex system integrations
Comfort working across Agile, hybrid and waterfall delivery models, ideally using tools such as Jira
Experience within regulated environments, particularly Pharma, is highly desirable, alongside an understanding of GxP-relevant system validation. Agile certifications or formal project management qualifications such as PMP are advantageous but not essential.
This is a solid long-term contract for a delivery-focused IT Project Manager who can manage complexity, align stakeholders and keep programmes moving.
$96k-127k yearly est. 4d ago
Sr Project Manager (Medical Devices)
Fresenius Kabi USA, LLC 4.7
Program manager job in Manchester, NH
Job SummaryThe Senior Project Manager leads medium to highly complex projects-often spanning multiple departments, locations, and occasionally regions or global sites-from initiation through successful completion. This role is responsible for defining project objectives, developing detailed project plans, allocating resources, and guiding cross-functional project teams. The Senior Project Manager oversees risk management, stakeholder communications, and quality assurance to ensure projects are delivered on time, within scope, and within budget.
Salary Range: $155,000 - $165,000
* Position is eligible to participate in a bonus plan with a target of 14% of the base salary (include only if applicable to the grade level)
* Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities.
* Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most. Benefits offered include a 401(k) plan with company contributions, paid vacation, holiday and personal days, employee assistance program, and health benefits to include medical, prescription drug, dental and vision coverage.
This position is onsite 3 days per week
Applicants must be authorized to work for ANY employer in the United States. Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa either now or in the future.Responsibilities
The Senior Project Manager will lead complex, large-scale projects or multiple concurrent projects of medium to high complexity.
Define project scope, objectives, deliverables, and success metrics in collaboration with stakeholders.
Develop and maintain comprehensive project plans, timelines, budgets, and resource allocations.
Direct cross-functional teams, providing oversight and guidance to ensure alignment with project goals.
Manage risks by proactively identifying issues, developing mitigation strategies, and resolving problems.
Engage with stakeholders, including mid-level directors and occasionally executives, to communicate progress, challenges, and solutions.
Coordinate work across multiple departments, locations, and potentially across regional or global teams.
Leverage relationships across functional and hierarchical boundaries to ensure alignment and collaboration.
Ensure adherence to quality standards, regulatory requirements, and organizational best practices.
Drive efficiency and effectiveness in project execution by optimizing processes and resource utilization
All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities
Requirements
The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Bachelor's degree
* Minimum 8 years of professional experience in project management or a related field.
* Project Management Professional (PMP) certification highly desirable
* Demonstrated success leading complex, multi-stakeholder projects across departments and locations.
* Strong organizational, problem-solving, and decision-making skills.
* Ability to influence and collaborate across varying levels of the organization, including directors and executives.
* Proficiency in project management methodologies, tools, and performance metrics.
* Skilled in managing competing priorities and navigating organizational complexities.
Additional Information
We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.
Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.
$155k-165k yearly 2d ago
Project Manager
Jewett Construction Co
Program manager job in Fremont, NH
Project Manager - Jewett Construction is a leader in the New Hampshire construction industry, rooted in Southern New Hampshire for 54 years!
Conveniently located headquarters in Southern New Hampshire
Just over the Massachusetts border
Easily accessible from the Seacoast, Massachusetts, and Southern Maine
Building on great success in 2025 we head into 2026 focused on continued growth and with that comes a great opportunity for an experienced Project Manager to join our team.
We're looking for an enthusiastic, motivated, and knowledgeable Project Manager to provide primary responsibility on assigned projects and project teams for developing and achieving scope of work, project schedule, budget, coordination of people and/or resources, and client relationships.
Jewett Construction is a full-service design-build firm contractor located in Fremont, NH, servicing clients in Massachusetts, Maine, Vermont, Connecticut, and New Hampshire and Virginia. We are experts in various market sectors, including cannabis facilities, vehicle dealerships, warehouses, multi-family residential, and retail, as well as other construction projects.
This position requires creativity, initiative, teamwork, as well as superb communication skills, and problem-solving. This is an ideal position for someone who has significant experience in the construction industry and is interested in taking their career to the next level.
The candidate must have a minimum of 7+ years of experience and an extensive understanding of construction means and methods. A clean driving record and ability to travel to job sites throughout New England is required. Experience with Procore is a plus.
We offer a competitive benefits package and compensation commensurate with relative experience. For the last 54 years, our people have been the core of our success. Jewett Construction provides quality architectural services and interior design, facility survey and assessment, and a full array of general contracting services. Established in 1972, we have delivered thousands of successful projects throughout New England. Most importantly, our clients like us, trust us, and want to do business with us. We are looking for people with the same enthusiasm, passion, and respect for the hard work that brought us to where we are today.
Are you a person that can make a difference at Jewett Construction and join our growing operations team? If the answer is, “Yes!” we look forward to meeting you.
Please apply via LinkedIn or send your resume to *******************************
“Candidates with Bachelor's degree and/or military experience preferred”
$81k-114k yearly est. 2d ago
Program Manager
Amphenol Communication Solutions 4.5
Program manager job in Nashua, NH
ProgramManager - Mezzanine RESPONSIBILITIES: will be responsible for customer communication, planning, budget, and execution. Manage and provide technical leadership for new product development programs with high complexity. Manage these programs to ensure that
products/technologies are delivered according to market/customer expectations in
respect of specifications, timing and budget.
Manage the program, project, the program team, contribute to the program
scope and project objectives as well as assure that all steps are completed
Provide communication interface to customer for communication of program
status, schedule, requirements, etc.
Manage and provide Technical Leadership to project/program teams across
multiple sites throughout the execution of product development projects
Schedule and manage internal team meetings to address necessary action items
and keep programs on schedule
Manage internal and external suppliers for on time completion of actions
Timely communication to management for resource requirements to keep
projects on schedule
Define product specifications and project scope to ensure it is in line with
market / customer needs and ensure development of the product / process
accordingly
Make sure that projects are in accordance with the financial objectives
including creation, review, submission of capital requests, review and submittal
of product costing information and managing project scope creep
Make decisions to speed up the process and ensure the best time to market,
time to volume and time to profitability
Ensure that capacity planning is performed through the project phases so
that supply meets expected demand
Provide project updates to functional management on a regular basis
Ensure systems are set up for ordering / manufacturing of products
Manage & reduce risks including the development of alternatives using risk
reduction tools to maintain project objectives and schedules
QUALIFICATIONS:
Bachelor's degree in Engineering from a four-year university
3 + years of experience working within the connector industry, preferred
5+ years of experience managing multi-million dollar programs
Ability to read, analyze, and interpret technical product drawings and
technical procedures
Should have knowledge and skills using: Project Management software, MS
Office Suite
Ability to communicate and relate with project teams in each region of the
world
$84k-107k yearly est. 2d ago
Principal Operations Program Manager
Mercury Systems 4.5
Program manager job in Hudson, NH
Mercury Systems is looking for an experienced Principal Operations ProgramManager to serve as the bridge between Operations and the P&L for sustaining programs in the Compute line of business, accountable for EAC's, Operations BOE in support of proposals, and overall operational performance. In this role, the Principal Operations ProgramManager (OPM) will have responsibility for multiple programs, some which may be executed in sites across the U.S. In this role, you will apply your existing knowledge of operations, material requirements planning, manufacturing and business acumen within a matrixed organization. You will be responsible for developing and executing operational program strategies/plans for a program, overall ownership program performance related to materials/operations, supply risk and opportunity management and communication of customer flow-through requirements such as FAR/DFARS, ITAR, offset, public law, quality, warranty, etc. You will be the conduit for the Program regarding all Operations and Materials.
The OPM will support proposals by developing and leading material and operational proposal activities including task descriptions and basis of estimates. This work will be performed in conjunction with Factory Operations, Supply Chain, and Procurement functions. Candidate must have excellent written and oral communications skills to influence and communicate effectively across multiple areas outside of one's own job function as well as with parties external to the organization. This job may have limited direct reports, however it does require your ability to influence others outside of your immediate work area to explain and gain alignment on plans, policies, practices, and procedures.
Job Responsibilities:
Operations focal for the Program IPT; accountable for Operational aspects of the program (operations, materials, issue resolution)
Capacity Planning Strategy
Operations inputs to Customer proposals (BOM costing, Operations hours/costing, tooling/jigs, and full Operations BOE generation)
Support Estimates at Complete (EAC) and monthly Earned Value reporting
Support and present Operations metrics and data through Program Reviews (both internal and external) to Mercury and Customer leadership
Supplier risk and opportunity management to include obsolescence management, reporting, and improvement actions
Maintaining/Assessing the integrity of your programs' schedule
Champion efforts to meet readiness requirements throughout a NPI stage-gate process
Change leader, helping to drive Mercury's strategy, structure, and values
This is a hand-ons position, supporting a large and complex program coupled with long-term improvements and initiatives
Strategic thinking coupled with ROI / business case development
Required Qualifications:
Typically requires a Bachelor's and a minimum of eight (8) years prior relevant experience in functional areas of Supply Chain, Operations (including Production Control), ProgramManagement, or technical Project Management.
Strong financial acumen with experience providing inputs into and reviewing EACs, along with development of business cases
Experience in review and understanding of statements of work (SOW) and project requirements (technical and commercial)
Demonstrated strong analytical and prioritization skills
Experience leading teams with indirect reports
Excellent communication skills (written, verbal, and presentation), leadership abilities, and the ability to work in an IPT environment
Critical Thinking skills
Ability to travel up to 10% as needed
Ability to obtain a DoD Secret Clearance. Must be a US Citizen to obtain a Secret Clearance.
Preferred Qualifications:
A self-starter, capable of achieving organizational and program objectives, and able to interface with all levels of internal management and external stakeholders.
Ability to succeed in the high stress, fast paced developmental environment.
Excellent time management skills and the ability to assign the appropriate priorities to the many tasks that need to be performed.
Knowledge of US Government acquisition laws and regulations (FAR).
Proficient in ERP/MRP business systems
Knowledge of MRCY-type products
Knowledge of EVMS
This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.
Location:
This is a hybrid position in Hudson, NH.
Enjoy every other Friday off with our 9/80 work schedule!
$74k-96k yearly est. 1d ago
Operations Program Manager III - Nashua NH
Msccn
Program manager job in Nashua, NH
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
Our employees work on the world's most advanced electronics - from providing the latest in missile seeker innovations to autonomous smart munitions. Spanning air, land, sea, and space, we are developing the technology of tomorrow, delivered today. Drawing strength from our differences, we're innovating for the future. And you can, too. Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first - exemplified by our mission: “We Protect Those Who Protect Us .”
BAE Systems' Precision Guidance and Sensing Solutions (PGSS) Product Line within the Precision Strike (PS) Business Area is seeking an experienced Operations ProgramManager to support development efforts for the Terminal High Area Altitude Defense (THAAD) Missile Seeker, an Infrared (IR) program.
The Operations ProgramManager will oversee a major THAAD development program, facilitating collaboration across multiple teams, including project management, Quality, engineering, NPI, Supply Chain, and factory management, to ensure a seamless transition from design qualification to production, meeting customer requirements.
The job requires a highly experienced professional with an engineering discipline to manage Operations performance on an externally reported Earned Value program. The ideal candidate will have a strong background in cost management, scheduling, and risk management, with excellent communication and leadership skills.
Additional Qualifications/Responsibilities
Preferred Education, Experience, & Skills
Degree in an Engineer discipline
BAE Systems EVMS Certified
Proficient in writing BOE's for proposals
Experience working on an EVMS Development Program
Proficiency in office technologies including MS Word, Excel, MS Project, PowerPoint; Visio Proficiency with continuous process improvement methodologies and tool; strong group facilitation skills
Pay Information
Full-Time Salary Range: $130355 - $221603
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
$130.4k-221.6k yearly 4d ago
Campsite Programs & Conservation Manager
Appalachian Mountain Cl 4.1
Program manager job in Gorham, NH
Campsite Programs and Conservation Manager
Reports to: Director of Trails and Recreation Management
Summary Description:
The Campsite Programs and Conservation Manager is the resource for campsite development and management for the Appalachian Mountain Club.
This position's primary responsibility is all campsite program operations at the AMC's White and Mahoosuc mountain sites. The Caretaker program is a powerful core Trails program, and is founded on the dual principle of hands-on stewardship and user education in high-use backcountry areas. The management of this program includes recruiting, hiring, training and supervising seasonal staff, maintenance and long-term planning of campsite infrastructure, and the oversight of the Group Use Outreach program. It is a position with a high degree of commitment to public service and landscape conservation.
The Campsite Programs and Conservation Manager also serves as a resource for sustainable campsite design and human waste management for the Club, including expansion of campsites along the Connecticut River Paddler's Trail in Massachusetts and assisting with campsite development in other locations.
Due to the location of most campsites along the Appalachian Trail, as well as the interaction with long distance hikers, this position serves as the Club representative to the Appalachian Trail Conservancy's Regional Partnership Committee. The position also has the responsibility for engaging with backcountry and wilderness recreation management issues in Northern New Hampshire and Western Maine, as well as other parts of the AMC region as needed. The position also collaborates with AMC's policy team and with regional coalitions to support AMC's conservation initiatives throughout Northern New England.
This is a full-time benefited position. The Campsite Programs and Conservation Manager is part of the hard working and creative thinking team of the Trails Department, based out of Pinkham Notch.
Responsibilities:
White Mountain and Mahoosuc Campsite and Caretaker Program (70%):
Recruiting, training, and overseeing of ~15 seasonal employees
Manages departmental budget including tracking of expenses and year-end reporting of use and finances. Work with Director of Trails and Recreation Management on fundraising and grant applications.
Focus backcountry campsite staff on delivery of high quality public service, resource protection and stewardship. Effectively communicate program objectives with backcountry caretakers, other AMC staff, and key cooperators.
Manage new campsite and shelter construction and re-construction projects, site repair, and maintenance in the White and Mahoosuc mountains. Work with contractors and vendors as required. Ensure high-quality work and work within budget.
Oversee Group Outreach Program, led by Group Outreach Coordinator.
Conservation Programs (20%):
Manage AMC's corridor monitoring and maintenance program in the Mahoosuc Mountains.
Organize and implement Trails department airlifting operations. Ensure safe procedures are being followed.
Applies expertise in land, recreation, and wilderness management to conservation initiatives, polices, and positions, including coordination and presentation of written and oral statements.
Working with Federal and State agencies, cooperators, and academia, address issues relating to recreational use and natural resource management planning, including considerations unique to the Appalachian Trail and in Wilderness Areas.
Serve as Club Representative to the Appalachian Trail Conservancy's Regional Partnership Committee in New England.
Support emerging grassroots community conservation efforts in Northern New Hampshire where appropriate.
Other (10%):
Lead and/or serve as a resource for campsite development initiatives across AMC's region, including front-country camping and water trails.
Serve on internal and external committees as needed.
Other duties as assigned.
Qualifications and Experience:
Excellent supervisory, leadership and field management skills.
Extensive knowledge of backcountry recreation management and natural resource management policies, procedures and planning.
Strong communication, motivation and organizational skills.
Familiarity with Microsoft Office software email and internet software.
Flexible team player with an ability to also work independently with an attention to detail and a sense of humor
Bachelor's degree and several years experience in related field preferred.
Wilderness First Responder certification is desirable
Leave-No-Trace Master Educator certification desirable.
Must be capable of safely traveling alone in the backcountry long distances carrying loads in excess of 40 pounds during all seasons and weather conditions.
Willingness to travel throughout the Northeast and work evenings and weekends.
To Apply:
The Appalachian Mountain Club has zero tolerance for child abuse or placing children in danger. The AMC requires all employees who work in a program or facility which serves children, disabled persons, or the elderly to have a criminal background record check performed on their name annually with employment contingent upon satisfactory results.
Please include a resume, cover letter, a list of three (3) professional references and salary requirements with your application. No phone calls, please.
The AMC is an Equal Opportunity Employer and values diversity in the workplace. The AMC encourages the involvement of all people in its mission and activities, through its membership, programs, policies, and procedures. Our goal is to be a community that is comfortable, inviting, and accessible for people of any age, gender, race, religion, ethnicity, ability, sexual orientation, or socioeconomic status. Join us!
$60k-89k yearly est. Auto-Apply 60d+ ago
Project Manager - Research Associate
City of Hitchcock 4.0
Program manager job in Lebanon, NH
The Department of Psychiatry is seeking a manager to oversee its Neuroimmune Psychiatry Research portfolio. The individual will assist with submitting extramural funding proposals, operationalizing and activating clinical trials, and will play an integral role in the development and expansion of the program.
The Neuroimmune Psychiatry Research Program studies the relationship between infection, inflammation, immunity and neuropsychiatric disease to improve diagnostics and therapeutic interventions. Research studies recruit from Dartmouth Health's Neuroimmune Psychiatric Disorders Clinic, an international leader in the treatment of these disorders. Investigators within the program also work closely with external partners at a national and international level.
The successful candidate will have experience with a) federal grant proposals in a coordinator, supervisor or central office role and 2) regulatory compliance workflows. The position will be accountable for the supervision of assigned clinical research personnel, assessing protocol feasibility, managing study lifecycles, identifying potential funding opportunities, and designing and providing training programs for clinical research staff.
This is an exciting opportunity to play an essential role in defining and operationalizing a growing research program.
Responsibilities
Establishes project objectives, policies, procedures and performance standards for assigned projects.
Leads Project Management Team sessions and reviews with Center staff and faculty, including all levels of management.
Supervises research assistant, data collection and other staff assigned to project execution.
Initiates and maintains liaison with Center management team and other contacts to facilitate project activities.
Manages multiple, parallel projects using formal project planning techniques.
Represents Center in project meetings and attend strategy meetings.
Responsible for the oversight and management of resources allocated to your project.
Establishes effective coordination and communications processes to report as a minimum, schedule, performance, costing, risks and mitigation strategies.
Maintains and adheres to project deadlines, timelines, and deliverables.
Compiles project status reports. Develops and writes project process and outcome reports.
Strong leadership, interpersonal, organizational, presentation and communication skills; ability to foster a collaborative team environment; ability to communicate effectively and respectfully to a diverse community.
Performs other duties as required.
Qualifications
Bachelor's Degree with 3 years of experience in project management.
Previous healthcare industry experience preferred.
Strong analytical problem solving skills with demonstrated skills to define scope and analyze complex, cross-functional problems and processes.
Basic knowledge in research evaluation design and descriptive statistics.
Excellent communication, organizational, decision making and leadership skills with the ability to work independently and as part of a team.
Excellent writing skills and experience in scientific writing and presentations.
Must be skilled in the use of MS Word, Excel, PowerPoint and Outlook.
Required Licensure/Certifications
None
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$123k-232k yearly est. Auto-Apply 43d ago
Princ Proposal Manager
Elbit America 3.7
Program manager job in Merrimack, NH
The Proposal Manager is responsible for executing the Capture Process, managing and developing various types of solicitations, including Request for Proposals (RFP), Other Transaction Authority (OTA), Request for White Paper (RWP), Pitch Days, Middle-Tier Acquisitions, Broad Area Announcement (BAA), and Commercial Solutions Offerings (CSO). The Proposal Manager will coordinate with a diverse team, including Capture Manager, ProgramManager, and functional leads such as Contracts, Legal, Strategic Customer Teams (SCT), Divisions, Pricing, and Engineering departments to produce and submit solicitations. The Proposal Manager will lead the proposal team to ensure compliance and responsiveness to the customers' requirements, as well as company policies and procedures.
Responsibilities and Tasks:
Familiar with statutory requirements and regulatory aspects of the acquisition process
Lead the response team (technical writers, pricing, contracts, legal, SME reviewers, ESL affiliates, and teaming partners) through the process to ensure compliance and responsiveness
Create a compliance/response cross-reference matrix for each solicitation
Create a compliant annotated outline to ensure the prospect's organizational priority
Create a pursuit schedule that ensures sufficient time to accomplish Compliance Review and milestones
Set up collaboration sites (file transfer protocol (FTP)) for non-network ESA affiliates and teammates
Set up and lead motivational, informative, and directive Kickoff meetings
Set up and lead Compliance and Color Team Reviews to include subject matter experts (SME)
Proactively manage production process to include editing, electronic page turn, final quality reviews and printing, if required
Identify and store reusable content for subsequent responses
Develop proficiency with ESA's SharePoint (WinIt) and/or Teams collaboration
Lead stand-up (data-call) meetings to facilitate collaboration and schedule management
Perform post-submittal activities
Other related duties as assigned by supervisor
Authorities:
Develop proposal IAW the ESA Capture Guide and best practices
Request information needed to complete a business acquisition pursuit
Business Relationships:
Marketing (Operations, Strategic Customer Teams, Consultants)
Executive Leadership Team (SLT)
Engineering / Technical Subject Matter Experts (SME)
Business Development (BD) / ProgramManagement (PM)
Legal and Contracts
Security, including Cybersecurity
Production Team
Pricing Team
Education, Experience/Knowledge & License/Certification:
Bachelor's degree required. Preferred degree field: Technical or English
5 or more years of related experience
3-5 years of industry experience
Competent working knowledge of MS Office Suite, SharePoint, Teams and Adobe Acrobat
Knowledge of federal acquisition and industry best practices in proposal development process
Shipley training highly desired
Skills and Abilities:
Ability to lead teams; setting clear purpose, expectations, and deliverables and hold team members accountable for meeting strict deadlines
Strong work ethic, integrity, initiative and commitment to job role and responsibilities
Ability to effectively multi-task, prioritize and execute activities in high-pressure environment
Ability to self-start, proactive, work autonomously and take responsibility for the proposal process
$78k-111k yearly est. 3d ago
Project Manager - Research Associate
Dartmouth Health
Program manager job in Lebanon, NH
The Department of Psychiatry is seekinga manager to oversee its Neuroimmune Psychiatry Research portfolio. The individual will assist with submitting extramural funding proposals, operationalizing and activating clinical trials, and will play an integral role in the development and expansion of the program.
The Neuroimmune Psychiatry Research Program studies the relationship between infection, inflammation, immunity and neuropsychiatric disease to improve diagnostics and therapeutic interventions.Research studies recruit from Dartmouth Health’s Neuroimmune Psychiatric Disorders Clinic, an international leader in the treatment of these disorders. Investigators within the program also work closely with external partners at a national and international level.
The successful candidate will have experience with a) federal grant proposals in a coordinator, supervisor or central office role and 2) regulatory compliance workflows.The position will be accountable for the supervision of assigned clinical research personnel, assessing protocol feasibility, managing study lifecycles, identifying potential funding opportunities, and designing and providing training programs for clinical research staff.
This is an exciting opportunity to play an essential role in defining and operationalizing a growing research program.
Responsibilities
* Establishes project objectives, policies, procedures and performance standards for assigned projects.
* Leads Project Management Team sessions and reviews with Center staff and faculty, including all levels of management.
* Supervises research assistant, data collection and other staff assigned to project execution.
* Initiates and maintains liaison with Center management team and other contacts to facilitate project activities.
* Manages multiple, parallel projects using formal project planning techniques.
* Represents Center in project meetings and attend strategy meetings.
* Responsible for the oversight and management of resources allocated to your project.
* Establishes effective coordination and communications processes to report as a minimum, schedule, performance, costing, risks and mitigation strategies.
* Maintains and adheres to project deadlines, timelines, and deliverables.
* Compiles project status reports. Develops and writes project process and outcome reports.
* Strong leadership, interpersonal, organizational, presentation and communication skills; ability to foster a collaborative team environment; ability to communicate effectively and respectfully to a diverse community.
* Performs other duties as required.
Qualifications
* Bachelor’s Degree with 3 years of experience in project management.
* Previous healthcare industry experience preferred.
* Strong analytical problem solving skills with demonstrated skills to define scope and analyze complex, cross-functional problems and processes.
* Basic knowledge in research evaluation design and descriptive statistics.
* Excellent communication, organizational, decision making and leadership skills with the ability to work independently and as part of a team.
* Excellent writing skills and experience in scientific writing and presentations.
* Must be skilled in the use of MS Word, Excel, PowerPoint and Outlook.
Required Licensure/Certifications
- None
* Remote:Hybrid Remote
* Area of Interest:Research/Science
* Pay Range:$75,899.20/Yr. - $117,644.80/Yr. (Based on 40 hours per week, otherwise pro rata)
* FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week
* Shift:Day
* Job ID:35534
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
$75.9k-117.6k yearly 49d ago
Project Manager
NESC Staffing 3.9
Program manager job in Salem, NH
Company is a service and solution technology provider that focuses on building quality relationships with clients. Our sales and engineering teams work closely with our clients to optimize their environments and work efficiently by using cutting-edge technologies and best practices. Our clients benefit from our technical talents, value-added services, demonstration labs, knowledge transfer center, integration/testing labs, proof of concept labs and commitment to quality. From solution design through implementation, our sales and technical team will remain focused on providing unwavering support throughout the project.
Company is your strategic IT partner delivering custom, innovative business technology solutions that deliver real business outcomes.
Company has an exciting opportunity for a Project Manager in our Engineering department. Provides leadership and effective management of the embedded value-added projects to achieve company goals and high levels of customer satisfaction. Collaborates with resources within Sales, Engineering Services, Integration, Operations, and all other support teams. Develops the strategy and leads process improvement that increase customer satisfaction and minimize project risks.
Responsibilities:
Understand the importance of a strong sense of urgency, communicating effectively and having a keen attention to detail
Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
Creates and maintains project implementation plans, design documents, project budget, status reports, and all other project management-related documentation. This includes updating all internal systems to ensure all documented information aligns with the current project status
Resolves all client satisfaction issues and develops a partner relationship for the long-term benefit of the client and organization
Proactively manage day-to-day operational and tactical aspects of multiple or large scale projects from beginning to end, including client interaction and expectations
Proactively manage changes in project scope, change orders, identify potential issues and devise contingency plans
Plan, schedule and track inventory delivery to customer sites
Effectively communicate delivery expectations to project resources and stakeholders in a timely and clear fashion
Assists in coordination of on-site third party resources when applicable
Conducts regular scheduled status calls and high level customer interaction
Provide leadership, guidance and resolution in responding to project related issues
Requirements and Skills Preferred:
Finds technology and innovation intriguing and likes to have fun while approaching your work with passion and enthusiasm.
Team player with the ability to work with others and solving problems.
Strong interpersonal, written and oral communication skills
Strong ability to work independently or in a team-oriented, collaborative environment
Ability to effectively prioritize and execute tasks
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Strong leadership, critical thinking, decision-making and process management skills.
Self-starter, self-motivated, able to influence others and help solve problems, and create win-win solutions.
Ability to troubleshoot and improve internal processes that will increase customer satisfaction.
Demonstrated excellence in, oral, written and presentation communication skills.
MS Word, MS Excel, PowerPoint, MS Project, Visio, SharePoint, or equivalents.
Education and/or Certifications:
Bachelor's degree in IT Related field or related experience
$71k-97k yearly est. 2d ago
Program Manager- Enhanced Family Care Program
Community Bridges 4.3
Program manager job in Concord, NH
Job DescriptionCOMMUNITY BRIDGES IS GROWING AND WE WANT YOU TO JOIN OUR TEAM!***$1,000 Sign-On Bonus***
Community Bridges is looking for a 2 full-time ProgramManagers
for our
Enhanced Family Care Program and our Behavioral Program
in
Concord, NH
!
We are a non-profit agency founded in 1982 with a mission to advance the integration, growth, and interdependence of people with developmental disabilities within their own communities. Building on the strengths of over 1,100 individuals in the greater Capital Area and their families, we work to identify barriers of access to find creative solutions to develop meaningful community engagement.
The ProgramManager responsible for supporting individuals who live in a community based setting who experience a disability. The programmanager directly oversees several home care providers who live with the individuals we support. The programmanager will oversee the certification process and assure programs are meeting the regulation standards. The programmanager will ensure that team adheres to agency policies and procedures and provide guidance on policy and procedures. Responsible to uphold the delivery of quality services.
Qualifications:
Education: Bachelor's Degree preferred or Associates Degree plus 2-3 additional years of experience
Experience: 1-2 years of experience working with people who have a disability, preferred with a minimum of one year of supervisory and training experience.
Reliable transportation, a valid driver's license, and proof of automobile insurance.
Compensation and Benefits:
There is a $1000 sign-on bonus for this position - $500 will be paid at the time of hire and $500 will be paid after 6 months in the role. *Please note, sign-on bonuses are for new hires only. Re-hires and transfers are not eligible at this time.
Paid Time Off: For a full-time employee working 40 hours a week, 22 days of Paid Time Off is received per year! PTO days will increase over the years based on longevity and there is no waiting period to start using your PTO!
Insurance: Medical, Dental, Vision, 403b with 1% company match, Excellent Paid Time Off, Life Insurance, Employer-paid Short Term Disability, and Employer paid Life Insurance.
Mileage Reimbursement: Employees are reimbursed for approved mileage driven on the clock.
Paid Training: As an employee, you are paid your usual rate of pay while attending training.
Specific Duties and Responsibilities:
Support individuals to achieve their dreams and goals within a community based setting, usually living with home care providers or family members.
Oversee individual's home care provider(s) to ensure they are working as part of the service team to support the individual with their ISA and any additional safety or support plans in place.
Provide support to home providers to help understand individual's ISA and develop strategies within the home to support individuals with their on-going needs
Support home providers to work collaboratively with all team members for person centered approach to plans and needs of individual.
Responsible for communicating with individual's service team collaboratively
Review and/or complete monthly progress notes, behavioral tracking tools as needed, daily notes, medical documentation and follow up etc.
Contribute to ISA and any additional safety or support plans based on knowledge of individual's program and evolving support needs.
Responsible for maintaining and updating medical, day program and certification books at all times in compliance with all state and company regulations.
Review and interview all potential home providers to assess their goodness of fit for our programs and individuals.
Attend provided and external trainings to maintain knowledge of best practices in working with individuals who experience a disability.
Encourage and assist individuals in accessing and fostering community supports and resources such as social/cultural groups, stores, restaurants, employment opportunities etc.
Perform all duties in a manner that demonstrates an awareness of and respect for each person's legal, civil, and human rights-including maintaining confidentiality of information regarding the individual -and that ensures the respect and dignity of all persons who receive supportive services.
Provide all supports in a manner that takes into consideration the preferences of individuals and which actively encourages choice making by the individual.
Act as a positive role model as a means to educate the community and to eliminate preconceived notions and stereotypes about persons with disabilities.
Supervise and monitor all support situations as assigned, such support to include regular monthly home visits. Ensure documentation quality and compliance and follow up accordingly.
Provide routine and regular supervision of employees and contracted providers, in accordance with agency policy/standard.
Present the agency in a professional manner at all times, including adherence to agency policies and procedures.
Attend the service plan meeting, team meetings, agency and staff meetings and other meeting and/or conferences as requested by supervisor.
Ensure compliance with applicable state regulations and agency policies and procedures including: state certification of homes, life safety inspections, employee time sheets, behavioral plan data and reports, medication logs, attendance sheets, fire drills, and other pertinent documentation as requested.
Provide responsive and clinically/medically sound services and supports in accordance with individual needs, desires and dreams. Such supports will promote the dignity, respect of all individuals.
Work cooperatively with team members, families and guardians, and external entities.
Promote and maintain satisfactory public relations between the agency and the community.
On call responsibilities in response to department needs on a rotating basis.
Perform additional duties and responsibilities as assigned.
Distribute medication in accordance with He-M 1201 as applicable.
Required Skills:
Able to communicate thoughts and ideas well in both verbal and written formats in either group or one to one settings
Ability to access community resources, activities and social gatherings.
Advocate, provide support to, and assist individuals to advocate for their rights.
Must be able to represent Community Choices services to the public and maintain a positive image to the community at large.
Skilled at working as a member of a team and be able to carry out team decisions.
Ability to collaborate with individual families, team members and community citizens on behalf of each individual.
Ability to successfully complete and maintain Medication Administration training.
Ability to successfully complete and maintain MOAB mandatory training and certification.
Ability to assist individuals with bathroom needs and attend to personal hygiene needs as needed
Ability to successfully complete and maintain First Aid and CPR training.
Ability to frequently travel (access to personal vehicle during all scheduled work hours) with any individual supported utilizing personal vehicle as well as Community Choices vehicles. Must possess and maintain a valid NH license and safe driver's record in accordance with Community Choices standards with adequate liability insurance.
Ability to acquire knowledge of Community Choices mission, values, policy and procedures.
Ability to acquire computer competencies.
Ability to work a flexible work schedule as needed
Work Environment and Physical Demands:
Work environment- occasionally hectic with occasional periods of high stress. Occasional to moderate short deadlines and coverage require flexibility in schedule.
Physical demands- must be physically able to lift individuals at a minimum of 50 lbs and to provide transfers as necessary. Walking and standing are required frequently with occasional stair climbing. Must be able to push wheelchairs and operate wheelchair lifts/Hoyer and barrier free lifts. Emergency behavioral intervention in accordance with MOAB techniques and individual behavioral plans may be required. Driving a passenger van and vehicle required frequently.
Travel:
Will regularly travel with any supported individual utilizing personal vehicle as well Community Choices vehicles. Must have access to personal vehicle during all scheduled work hours. Must possess and maintain a valid NH license and safe driver's record in accordance with Community Choices standards with adequate liability insurance.
Locations Community Bridges Supports:
Main Headquarters Location: Concord, NH
Allenstown, Andover, Boscawen, Bow, Bradford, Canterbury, Chichester, Concord, Danbury, Deering, Dunbarton, Epsom, Franklin, Henniker, Hill, Hillsborough, Hopkinton, Loudon, Newbury, New London, Northfield, Pembroke, Pittsfield, Salisbury, Sutton, Warner, Weare, Webster, Wilmot, Windsor.