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Become A Program Manager/Quality Assurance Manager

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Working As A Program Manager/Quality Assurance Manager

  • Evaluating Information to Determine Compliance with Standards
  • Making Decisions and Solving Problems
  • Interacting With Computers
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Deal with People

  • Make Decisions

  • Repetitive

  • Stressful

  • $115,000

    Average Salary

What Does A Program Manager/Quality Assurance Manager Do

Industrial production managers oversee the daily operations of manufacturing and related plants. They coordinate, plan, and direct the activities used to create a wide range of goods, such as cars, computer equipment, or paper products.

Duties

Industrial production managers typically do the following:

  • Decide how best to use a plant’s workers and equipment to meet production goals
  • Ensure that production stays on schedule and within budget
  • Hire, train, and evaluate workers
  • Analyze production data
  • Write production reports
  • Monitor a plant’s workers to ensure they meet performance and safety requirements
  • Streamline the production process
  • Determine whether new machines are needed or whether overtime work is necessary
  • Fix any production problems

Industrial production managers, also called plant managers, may oversee an entire manufacturing plant or a specific area of production.

Industrial production managers are responsible for carrying out quality control programs to make sure the finished product meets a specific level of quality. Often called quality control systems managers, these managers use programs to help identify defects in products, identify the cause of the defect, and solve the problem creating it. For example, a manager may determine that a defect is being caused by parts from an outside supplier. The manager can then work with the supplier to improve the quality of the parts.

Industrial production managers work closely with managers from other departments as well. For example, the procurement (buying) department orders the supplies that the production department uses. A breakdown in communication between these two departments can cause production slowdowns. Industrial production managers also communicate with other managers and departments, such as sales, warehousing, and research and design.

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How To Become A Program Manager/Quality Assurance Manager

Industrial production managers typically need a bachelor’s degree and several years of related work experience.

Education

Employers prefer managers have at least a bachelor’s degree. While the degree may be in any field, many industrial production managers have a bachelor’s degree in business administration or industrial engineering. Sometimes, production workers with many years of experience take management classes and become a production manager. At large plants, where managers have more oversight responsibilities, employers may look for managers who have a Master's of Business Administration (MBA) or a graduate degree in industrial management.

Work Experience in a Related Occupation

Many industrial production managers begin as production workers and move up through the ranks. They usually advance to a first-line supervisory position before eventually being selected for management. Most earn a college degree in business management or take company-sponsored classes to increase their chances of a promotion.

Production managers who join a firm immediately after graduating from college sometimes work as first-line supervisors before beginning their jobs as production managers.

Some managers begin working at a company directly after college or graduate school. They may spend their first few months in training programs, becoming familiar with the production process, company policies, and safety regulations. In large companies, many also spend short periods of time working in other departments, such as purchasing or accounting, to learn more about the company.

Important Qualities

Interpersonal skills. Industrial production managers must have excellent communication skills so they can work with managers from other departments, as well as with the company’s senior-level management.

Leadership skills. To keep the production process running smoothly, industrial production managers must motivate and direct the employees they manage.

Problem-solving skills. Production managers must be able to identify problems immediately and solve them. For example, if a product has a defect, the manager determines whether it is a onetime problem or the result of the production process.

Time-management skills. To meet production deadlines, managers must carefully manage their employees’ time as well as their own.

Licenses, Certifications, and Registrations

While not required, industrial production managers can earn certifications that show a higher level of competency in quality or management systems. The Association for Operations Management offers a Certified in Production and Inventory Management (CPIM) credential. The American Society for Quality offers credentials in quality control. Both certifications require specific amounts of work experience before applying for the credential, so they are generally not earned before entering the occupation.

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Average Length of Employment
Top Careers Before Program Manager/Quality Assurance Manager
Consultant 6.6%
Manager 4.4%
Top Careers After Program Manager/Quality Assurance Manager
Director 3.4%
Consultant 3.4%

Do you work as a Program Manager/Quality Assurance Manager?

Highest Program Manager/Quality Assurance Manager Salaries

Job Title Company Location Start Date Salary
Program Manager-Quality Assurance Valuemomentum, Inc. Virginia Beach, VA May 16, 2014 $115,000
Program Manager-Quality Assurance Valuemomentum, Inc. South Plainfield, NJ Sep 29, 2013 $115,000
Manager-Program & Quality Assurance Valuemomentum, Inc. South Plainfield, NJ Sep 24, 2014 $100,000
Program Manager Quality Assurance Provide Commerce, Inc. DBA Proflowers.com San Diego, CA Oct 01, 2013 $100,000
Program Quality Assurance Manager Icon Nicholson, LLC New York, NY Nov 10, 2009 $85,000

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Top Skills for A Program Manager/Quality Assurance Manager

  1. Test Cases
  2. QA
  3. QC
You can check out examples of real life uses of top skills on resumes here:
  • Designed project plans, test plans and test cases for performance, functional and automation testing.
  • Program Manager / QA Manager Provided Program Management for engineering team and customer engagements.
  • Reviewed and approved all QC data thereby facilitating timely release of reference standards.
  • Identified key performance indicators and present metrics to senior management.
  • Project Management and Process Improvement initiatives between Development, Release Management, & the Lines of Business (our clients).

Program Manager/Quality Assurance Manager Demographics

Gender

Male

53.6%

Female

36.8%

Unknown

9.6%
Ethnicity

White

56.9%

Asian

14.3%

Hispanic or Latino

12.7%

Black or African American

12.1%

Unknown

4.0%
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Foreign Languages Spoken

Mandarin

33.3%

Hindi

33.3%

Spanish

33.3%

Program Manager/Quality Assurance Manager Education

Schools

University of Phoenix

11.3%

Community College of the Air Force

7.5%

University of Maryland - University College

5.7%

Villanova University

5.7%

Webster University

5.7%

Strayer University

5.7%

San Diego State University

5.7%

Michigan State University

5.7%

The Academy

5.7%

Air Force Institute of Technology

3.8%

Western Carolina University

3.8%

University of Arkansas, Fayetteville

3.8%

Northern Arizona University

3.8%

University of Michigan - Ann Arbor

3.8%

University of Central Florida

3.8%

American Graduate University

3.8%

National University

3.8%

Santa Clara University

3.8%

Ursinus College

3.8%

Grantham University

3.8%
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Majors

Business

31.6%

Project Management

6.9%

Computer Science

6.3%

Computer Information Systems

6.3%

Management

5.7%

Information Technology

5.2%

Electrical Engineering Technology

4.0%

Electrical Engineering

4.0%

Psychology

3.4%

Mechanical Engineering

2.9%

Engineering

2.9%

Industrial Technology

2.9%

Environmental Control Technologies/Technicians

2.9%

Political Science

2.9%

Mental Health Counseling

2.3%

Marketing

2.3%

Nursing

2.3%

General Education, Specific Areas

1.7%

Sociology

1.7%

Biology

1.7%
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Degrees

Bachelors

37.4%

Masters

32.8%

Other

17.7%

Associate

5.3%

Certificate

3.8%

Diploma

1.9%

Doctorate

1.1%
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