How to hire a program manager/quality assurance manager

How to hire a program manager/quality assurance manager, step by step

Here's a step-by-step program manager/quality assurance manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a program manager/quality assurance manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new program manager/quality assurance manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you post your program manager/quality assurance manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a program manager/quality assurance manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

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   Hiring the perfect program manager/quality assurance manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of program manager/quality assurance manager salaries for various roles:

   Type of Program Manager/Quality Assurance Manager	Description	Hourly rate
   Program Manager/Quality Assurance Manager	Industrial production managers oversee the daily operations of manufacturing and related plants. They coordinate, plan, and direct the activities used to create a wide range of goods, such as cars, computer equipment, or paper products.	$44-76
   Vice-President Of Quality	A vice president of quality is responsible for monitoring the quality performance and delivery of the company outputs and deliverables to serve customers and clients. Vice presidents of quality analyze the production and operational processes to ensure that everything adheres to the internal guidelines and regulations... Show more	$43-86
   Quality Control Manager	A quality control manager is responsible for checking the quality of products and materials, especially for release and delivery, ensuring that the items are free of any defects. Quality control managers coordinate with other organization heads to develop effective processes to maintain and improve the products' efficiency, following the regulatory procedures and standard protocols... Show more	$29-58

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Internal Audit
   • Program Management
   • Quality System
   • ISO
   • Sops
   • Quality Issues
   • Regulatory Compliance
   • Performance Metrics
   • SDLC
   • CAPA
   • FDA
   • Test Cases
   • Quality Assurance Program
   • PMO

   Check all skills

   Responsibilities:

   • Lead effort to integrate CAPA process and system of acquire company into GPO.
   • Replace a paper/pencil driven reporting process with a SQL database to automate data collection and reporting for entire customer facing organization.
   • Provide mentoring support throughout all phases of the SDLC.
   • Ensure field laboratories compliance with respect to ISO: IEC 17025:2005 and supplemental requirements.
   • Review all regulatory and oversight audits conduct by external parties and assure that all deficiencies and/or recommendations are addressed and implement.
   • Facilitate APQP activities by leading follow up meetings.

3. Make a budget

   Including a salary range in your program manager/quality assurance manager job description is one of the best ways to attract top talent. A program manager/quality assurance manager can vary based on:

   • Location. For example, program manager/quality assurance managers' average salary in oklahoma is 43% less than in alaska.
   • Seniority. Entry-level program manager/quality assurance managers 43% less than senior-level program manager/quality assurance managers.
   • Certifications. A program manager/quality assurance manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a program manager/quality assurance manager's salary.

   Average program manager/quality assurance manager salary

   $122,208yearly

   $58.75 hourly rate

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   Entry-level program manager/quality assurance manager salary

   $92,000 yearly salary

   Updated December 16, 2025

4. Writing a program manager/quality assurance manager job description

   A program manager/quality assurance manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a program manager/quality assurance manager job description:

   Program manager/quality assurance manager job description example

   Check out this video and find out why our team loves to work here!
   This position is responsible for identifying and implementing quality assurance and control activities across the Eversource Electric Business, primarily focused on Operations, including, but not limited to Transmission and Substations. This includes assessing, inspecting and/or auditing various aspects of the Project Lifecycle and/or Maintenance Programs, to ensure alignment with the strategic vision of the leadership team, as well as driving quality and accuracy of field construction, maintenance, engineering and drawing activities. This position is also responsible for coordination with other SMEs across Operations to drive business process improvements to resolve deficiencies in areas such as Engineering, Operations, Maintenance, Major Projects, Compliance, Configuration Control, etc.
   Essential Functions:Responsible for implementing the Company's electric quality assurance and control programs.Responsible for implementing the annual electric inspection plan including Construction, Operations, Major Projects and Maintenance activities.Designs and directs the development of performance tracking systems, balanced scorecards and performance reporting for the Electric Organization.Develops and maintains database and statistical models to facilitate research Work with Company subject matter experts, e.g., Project Lifecycle, Safety, Compliance, Construction, Major Projects, Training, Engineering and/or others as needed, to continually identify process improvements to assist the Electric Business in moving toward a zero-incident culture.Ensures configuration control of various company record systems essential to operations, through ensuring compliance with company processes and procedures.Implements annual risk-based assurance program (audits, inspections, analysis) aimed at ensuring key compliance programs and risk mitigation efforts are performing adequately in the electric business.Tracks mitigation or corrective plans and actions.Implements analysis and tracking to identify trends and issues; develops recommendations resulting from assessments.Perform internal audits and/or assessments of engineering, operations and projects deliverables and processes to ensure accuracy and quality.
   
   Technical Knowledge/Skill/Education/Licenses/Certifications:
   Technical Knowledge/Skill:
   Knowledge of transmission, substation and distribution power system planning, engineering, maintenance, and operations.A combination of strong technical knowledge and business acumen.Understanding of the Federal and New England Regulatory environment and the impact for the Electric Business.Working knowledge of information technology and use of Eversource's office automation and information systems.Ability to enhance internal and external customer satisfaction.Strong communication skills, including the ability to make formal presentations and translate technical information into terms that are meaningful to the audience.Ability to develop and use collaborative relationships to facilitate the accomplishment of work goals.Ability to create/manage Microsoft Access Databases, Microsoft Excel databases and associated user interfaces (visual basic, SQL or similar programming ability) is highly desirable.
   
   Education: A Bachelor's degree in Engineering, Business, Management or related discipline is required. An engineering degree is preferred.
   
   Experience: A minimum of five (5) years of related experience is required, with at least (2) years of experience managing teams and projects. Experience in the technical, operational or engineering aspects of the electric utility industry is strongly preferred. Experience in one or more aspects of the job is required and operations/field experience is preferred.
   
   Licenses & Certifications: None
   Worker Type:
   Regular
   Number of Openings:
   3
   EEO Statement
   
   Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
   
   VEVRRA Federal Contractor
   Vaccination Information:
   
   Eversource requires all new employees to be fully vaccinated for COVID-19 by their first day of employment. If you have any concerns regarding compliance with this requirement, you will need to discuss your concerns with Eversource's HR department after you have been made a conditional offer of employment. Eversource does not require applicants to discuss vaccination status prior to receipt of a conditional offer of employment and complies with all applicable laws.
   Emergency Response:
   
   Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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5. Post your job

   There are a few common ways to find program manager/quality assurance managers for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your program manager/quality assurance manager job on Zippia to find and recruit program manager/quality assurance manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit program manager/quality assurance managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new program manager/quality assurance manager

   Once you have selected a candidate for the program manager/quality assurance manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new program manager/quality assurance manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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