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Top 50 Program/Project Manager Skills

Below we've compiled a list of the most important skills for a Program/Project Manager. We ranked the top skills based on the percentage of Program/Project Manager resumes they appeared on. For example, 31.9% of Program/Project Manager resumes contained Project Management as a skill. Let's find out what skills a Program/Project Manager actually needs in order to be successful in the workplace.

These are the most important skills for a Program/Project Manager:

1. Project Management

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high Demand
Here's how Project Management is used in Program/Project Manager jobs:
  • Project management objectives supported customer expectations and include completing the project on-time and balancing the availability of resources and initiatives.
  • Established and implemented rigorous project management processes and methodologies, ensured projects were delivered on time and within budget.
  • Monitored and controlled the progression of the project using standard project management metrics and financial metrics for profitability.
  • Lead project management role in solutions development and deployment for Domestic High Speed Ethernet/IP-Shared Tenant customer requests.
  • Maintain detailed projects plans and represent Americas during bi-weekly project management office meetings.
  • Apply Project Management Framework to ensure best practice project delivery.
  • Advised senior management on project management capability and risk.
  • Maintain awareness on emerging technologies and project management techniques.
  • Integrate and use project management methodologies.
  • Maintained track record for quality work and effective project management, delivering 93% of projects on time and within budget.
  • Applied project management principles, practices and procedures to successfully deliver project goals and objectives on time and within budget.
  • Identified working team and gained members' buy in of project management role and goals of the projects.
  • Coached, trained team members on project management best practices, resolving technical/operational issues.
  • Provided project management skills in the South East Region to implement several software upgrades.
  • Assist in the development and implementation of policies and procedures relating to project management.
  • Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs.
  • Developed training material and collaborated with other PMPs to provide in-house Project Management training.
  • Secured second-year funding from grantor because of excellence in project management.
  • Provided oversight to project management team by managing project plans, timelines and execution from research through clinical stages.
  • Directed successful PPM company-wide rollout with acute focus on ideation and project management modules.

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51 Project Management Jobs

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2. Status Reports

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high Demand
Here's how Status Reports is used in Program/Project Manager jobs:
  • Delivered status reports to stakeholders for budgeting and planning purposes.
  • Prepare project status reports, adapting content for various audiences and communicate status regularly with the project team, business, senior
  • Updated status reports of Clinical Data Management, Dossier & Authoring, Change Support, and Infrastructure work streams.
  • Prepare and present management/executive status reports including project progress, risks, issues, and updates to the budget.
  • Project duties include creating project plans, status reports, change requests, configuration management requests and budgets.
  • Created and maintained project artifacts, project communication, status reports, communication plans, risks and issues.
  • Review status reports prepared by project personnel and modify schedule or plan as required by project requirements.
  • Documented projections, proposals, status reports, briefings, and justifications for Mechanical Department capital projects.
  • Facilitate issues resolution, prepare and present timely status reports to client and internal senior management.
  • Update project schedules, status reports, tasks sheets, meeting minutes and action item log.
  • Implemented and administered project controls including status reports, change control, and issue resolution.
  • Communicated to several levels of management providing status reports on all phases of the project.
  • Create and distribute weekly, Monthly status reports to management, Customers & tech leads.
  • Prepare status reports and provide updates to project stakeholders, sponsors, champion, etc.
  • Created status reports for the team and upper management (stakeholders).
  • Prepared, maintained and submitted project status reports on in-progress projects.
  • Provided daily team status reports.
  • Provide weekly status reports and contract deliverables
  • Managed portal community program content; updating progress, health and status sheets, timelines, and status reports.
  • Generate regular status reports to meet the needs of stakeholders and sponsors.

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3 Status Reports Jobs

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3. Resource Management

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high Demand
Here's how Resource Management is used in Program/Project Manager jobs:
  • Issue and risk Management Resource Management Identify and implement relevant metrics, measurements and reporting structure.
  • Project scheduling, resource management and escalation management on multiple project simultaneously.
  • Supported senior management in decision reviews for resource management against delivery targets
  • Project Manager: Corporate Quality Resource Management Process Implementation project.
  • Evaluated tools for enterprise-level project scheduling and resource management.
  • Better capacity planning and resource management.
  • Manage Staffing Plans, Project Plans, Burn Rates, Estimates to Complete as well as staff recruiting and resource management.
  • Provide leadership to all areas of the organization including planning, analyzing, decision making, and human resource management.
  • Set strategic direction, budget, and resource management, serving as escalation end-point for issues and clarification.
  • Developed a structure for the Area Business Manager to increase his net profits through better resource management.
  • Established a governance process for resource management within the PMO for use across all divisions.
  • Invoice Management and Funding Allocations, Resource Management, and Contract Management.
  • Supervised daily operations, training plans, and resource management.
  • Project manager responsible for pre-boxed program implementation, resource management, compliance and expansion of services.
  • Implemented projects for performance improvement programs, analysis of utilization and resource management.
  • Work with onshore and offshore India staff to improve productivity, resource management, and timeline certainty for all programs.
  • Experience in Resource Management Of Senior, Mid-Level and Entry-Level resources in many projects balancing both budget and deliverables.
  • Trained the PMs on the new PLC workflow and SDLC processes, Clarity project and resource management tool.
  • Managed projects resulting in first year revenues in excess of $1M Resource management including hiring and payroll.
  • Managed a multimillion-dollar budget, with local, offshore resource management and client delivery.

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15 Resource Management Jobs

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4. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Program/Project Manager jobs:
  • Worked closely with upper management and business to ensure compliance and remediation were effectively controlled, validated and documented.
  • Conceived/implemented industry-leading methodology to inspect distribution assets and ensure compliance with National Electrical Safety Code requirements.
  • Support the identification of opportunities to standardize processes and system configuration globally and ensure compliance.
  • Develop and manage quality initiatives to ensure compliance with company standards.
  • Monitor regulatory documentation to ensure compliance with DVM licensing, CHP inspection requirements, OSHA inspection requirements, and AQMD regulations.
  • Established baseline KPI for all Service Areas to monitor improvements, and documented procedures to ensure compliance and quality Service.
  • Researched complex regulations and modified operations to ensure compliance with company, market, and PCI requirements.
  • Coach and counsel cross-functional team members to ensure compliance with schedules and to resolve technical/operational issues.
  • Work with EPMO and other DPMO managers to ensure compliance and timely completion of projects.
  • Developed and governed quality control plans to ensure compliance within the dispatch center.
  • Reviewed contract price proposals to ensure compliance with FAR laws and guidelines.
  • Implemented change control processes to ensure compliance with documented scope and requirements.
  • Coordinate support services to contractors to ensure compliance with contract requirements.
  • Resolve operational issues; ensure compliance with DoD regulatory standards.
  • Work with multiple departments to ensure compliance.
  • Interacted daily with State officials including program sponsor Governor Blanco to ensure compliance regarding participant qualifications for program.
  • Conducted onsite audits of both domestic and international vendors to ensure compliance and quality of products and services.
  • Established innovations to improve processes to the pleasure of the client Manage subcontracts support to ensure compliance.
  • Monitored and managed all IT contract deliverables, activities, and processes to ensure compliance for 944 active contracts.
  • Managed project managers to ensure compliance with project deliverables and program deliverables..

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5. Business Requirements

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high Demand
Here's how Business Requirements is used in Program/Project Manager jobs:
  • Managed relationships with key business stakeholders to ensure the effective capturing of business requirements, and commitment to project objectives.
  • Partnered with key stakeholders and subject matter experts and engaged resources to create training solutions ensuring alignment with business requirements.
  • Work closely with development team in translating business requirements into solution design and to create project plan/schedules for delivery.
  • Demonstrated technical and functional leadership and due diligence in evaluating and understanding business requirements.
  • Created business requirements to deliver the online applications for cross functional product areas.
  • Monitored adherence to MIS standards and procedures while ensuring specifications met business requirements.
  • Led cross-functional team to recommend technology-based solutions to satisfy internal business requirements.
  • Collected and evaluated business requirements for learning management systems replacement project.
  • Managed, understand customer business requirements and technical requirements.
  • Planned, coordinated, and implemented objectives according to the business requirements while keeping the project on time and within budget.
  • Serve as liaison to both internal technology staff and vendors to ensure business requirements are fully understood.
  • Managed all stages of business requirements gathering, testing, validation and deployment of application changes.
  • Led the initiative to capture and document business requirements for the next major software release.
  • Managed IT software development project from business requirements to deployment for local voice services.
  • Implemented new business systems and processes to improve and facilitate the business requirements.
  • Review business requirements and create functional specifications as well as unit test plans.
  • Developed financial processes, tools & controls to support business requirements.
  • Conducted JAD sessions to define use cases and business requirements.
  • Ensured business requirements were met.
  • Managed the full customer implementation lifecycle for Oracle Transportation software, ensuring alignment with business requirements and documentation.

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1 Business Requirements Jobs

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6. Infrastructure

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high Demand
Here's how Infrastructure is used in Program/Project Manager jobs:
  • Implemented infrastructure supporting Terrorism Prevention Systems Enhancement Project, designed to improve CBP's worldwide storage and computing capabilities.
  • Defined infrastructure management plan based on hardware requirements and made decision on reusing or decommissioning test environments.
  • Managed the initiation and planning for customer digital music marketplace project and related applications and infrastructure.
  • Evaluated environment capacity, defined environment sharing strategy and allocated project infrastructure based on requirements.
  • Lead the implementation of infrastructure development activities including new domain controllers and network infrastructure.
  • Project managed a large infrastructure development group for a telephone service equipment company.
  • Orchestrated company wide Corporate VPN physical infrastructure upgrade and associated client side updates.
  • Designed features to support solutions utilizing existing infrastructure.
  • Staff management, interface with software development teams and lines of business as well as other teams with the infrastructure organization.
  • Performed regular system capacity planning to ensure that client infrastructure is adequate to handle requirements for near-term and long term plans.
  • Ordered new servers for databases and disaster recovery, and managed the set up of new infrastructure.
  • Created a joint SWAT team from applications and infrastructure teams to monitor and address any issues.
  • Supervised team of 30 in core infrastructure, implementation, agent experience, and account delivery.
  • Respond to all software teams infrastructure requirements for the integration or sunsetting of their systems, including apps.
  • Designed, installed, upgraded, and programmed the network infrastructure to ensure proper manufacturability of systems.
  • Optimize the environment as the team moves and/or redesigns the infrastructure by virtualizing and consolidating.
  • Manage completion reports for the IT Infrastructure.
  • Migrated applications and infrastructure from an internal to an external datacenter as well as consolidated datacenters minimizing downtime and improving performance.
  • Led discovery and forecast effort for integration of affiliate hospital infrastructure with Montefiore IT platform.
  • Developed an IT roadmap that included both application and infrastructure direction for the next 3 years.

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3 Infrastructure Jobs

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7. PMO

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high Demand
Here's how PMO is used in Program/Project Manager jobs:
  • Implemented corporate PMO delivering common project management practices/process along with improved reporting mechanisms.
  • Work closely with local and international peers, as well as the customer PMO on process improvement, monitoring and escalations.
  • Assisted Program Management Office in defining the PMO processes and standards and in setting up a cloud based program management tool.
  • Developed and managed overall budget of $10 million in Operation Costs for Project Management Office (PMO).
  • Joined the new Program Management Organization (PMO) to bring project management process into Software Development Life Cycle.
  • Introduced a Project Management Office (PMO) resulting in 80% increase in productivity in 90 days.
  • Provide consultation to Executive Leadership for the implementation of a Demand Management solution for the PMO.
  • Work with seniors internally/client, resolve escalated risks/issues, and assist in addressing all PMO needs.
  • Created process guidelines and best practices for the Landmark Program Management Office (PMO).
  • Established PMO program, managing portfolio of projects and framework and governance for managing projects.
  • Worked with the PMO to deploy project management tools and reference architectures.
  • Follow change management, asset management, and PMO processes.
  • Develop and implement IS PMO standards and templates.
  • Assisted with the definition and implementation of standardized project management processes and deliverables as part of formation of PMO organization.
  • Worked within the PMO to provide project management support as well as sales support with writing SOWs and RFP responses.
  • Help implement and comply with PMO initiatives to develop and apply best practices to manage projects.
  • Lead Program Management Office (PMO) supporting government contract and multimillion-dollar project portfolio.
  • Reported status and provided PMO status on deliverables and project risk and issues.
  • Managed the objectives, milestones and deliverables for the PMO team.
  • Led PMO transition team to indentify process improvement opportunities to develop Next Generation PMO guidelines.

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1 PMO Jobs

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8. Process Improvement

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high Demand
Here's how Process Improvement is used in Program/Project Manager jobs:
  • Participate in process improvement, data/tool management, release management and other ongoing activities for delivery.
  • Managed Vendor Compliance documentation, performance and facilitation of process improvements.
  • Identify key process improvement techniques that are leveraged across different projects.
  • Process improvement and redesign for global service delivery team.
  • Captured lessons learned and quality process improvements.
  • Provided continuous process improvement plans across the program
  • Acted as the key resident subject matter expert regarding process improvement initiatives tied directly to Dell Services fiscal yearly objectives.
  • Designed the feedback reporting of key drivers of service incidents for continuous process improvement to the engineering groups.
  • Facilitate process improvement sessions to gain an understanding of key issues and solutions required to enable success.
  • Process improvement with packaging vendor to increase run rate, reduce production time and labor costs.
  • Process improvements were made to the requirements gathering, design, and development processes.
  • Have effectively worked with the teams to introduce process improvement for better product delivery.
  • Provided system testing as needed and provided feedback for process improvement.
  • Identified Opportunities for Process Improvements to Ensure Consistent Practices.
  • Led process improvement for Global CPE executive reporting.
  • Led Business Process improvements of customer purchase and vendor settlement activities Led platform process enhancement projects.
  • Led multiple process improvement initiatives through the use of analytics, project management and delegation
  • Initiated process improvement projects to increase efficiencies and developed supporting methods and procedures.
  • Conducted user training, post-mortem discussions, lessons learned, and implemented process improvement plan.
  • Improved efficiencies by balancing the resource needs and project roadmaps of three departments and multiple organizations while identifying process improvements.

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9. Sharepoint

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high Demand
Here's how Sharepoint is used in Program/Project Manager jobs:
  • Perform Merger integration SharePoint and Workforce administration operations across programs for all artifacts and legal documentation on the various deals.
  • Partnered with Sprint IT Application Development team to create and develop a SharePoint/Web-based Scheduling application repository.
  • Maintain closeout process within SharePoint for visibility of leadership for tracking.
  • Converted the printed FRP Manager Manual into a SharePoint site to cut down on program s printing and shipping cost.
  • Provide management and support of MS Project server, SQL server, and SharePoint server for Migration management office.
  • Excel and SharePoint-based systems enabled all levels of staff to collaborate in real time with minimal training.
  • Lead a team to create the SharePoint portal for the PMO methodology and demand management solutions.
  • Learned MediaWiki language and became responsible for updating internal wiki pages and SharePoint sites as needed.
  • Created SharePoint sites to monitor project progress; uploaded the core elements to be tracked.
  • Developed and manage project schedule and work requests in SharePoint ensuring on time project delivery.
  • Managed the migration of Jewish Hospital's Emergency Medicine SharePoint site and users.
  • Developed SharePoint forms to manage Action Items, Risks, and Issues.
  • Created SharePoint sites so that teams could track the development plan.
  • Provide solution to the queries on SharePoint to the project teams.
  • Represent EC2M in the SharePoint 2013 portal migration and development.
  • Collaborated to define/document requirements for a real-time centralized repository of project statuses in Sharepoint database.
  • Maintain all project artifacts and PLC Tollgate signoff evidences in the central SharePoint project repository.
  • Set up SharePoint Workflows and Developed Web Part for applicable departments.
  • Managed SAP techno-functional towers, HR, ITIL (Service- Now), Oracle, Security and sharepoint applications.
  • Maintained detailed project documentation in the repository (Sharepoint, Sharedrive).

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10. Risk Management

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high Demand
Here's how Risk Management is used in Program/Project Manager jobs:
  • Drafted policies and standard operating procedures to include risk management control to enhance efficiency and effectiveness.
  • Provided risk management guidance to IT managers and executives for large-scale technical and non-technical projects.
  • Risk Management including identifying road blocks and reviewing with different levels of management.
  • Accelerated learning self teaching principles and strategy in risk management and financial management.
  • Risk management and resource optimization.
  • Provided risk management training as part of the NASA Academy of Program and Project Engineering Leadership (APPEL) faculty.
  • Risk Management - Worked with commodity managers to ensure end-of-life equipment will not impact Intel's long-term production ramp.
  • Developed and provided integration, transformation, risk management, resolution, and change management solutions and guidance.
  • Experienced in project planning, cost control, scheduling, communication, scope and risk management and collaboration.
  • Implemented risk management, database and process management to improve the performance and effectiveness of the fund.
  • Lead the AWICS Risk Management Board, reviewing and updating potential risks on the AWICS program.
  • Developed and managed a risk management plan, an issue management plan and a communication plan.
  • Provided risk management services for dedicated businesses with key emphasis on return to work programs.
  • Managed clinics HR functions including FMLA, OSHA, and agency's risk management program.
  • Managed change, risk management, project planning, team management budgeting and scheduling.
  • Performed project planning, status reporting, risk management, and client relationship management.
  • Hold weekly risk management review with CIO, reviewing risk register.
  • Implemented change control, issue and risk management.
  • Participated in strategic planning meetings, assists with requirements and risk management and monitors ad hoc tasks.
  • sponsored the company's OSHA / EPA regulated risk management and mechanical integrity program.

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4 Risk Management Jobs

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11. Sdlc

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high Demand
Here's how Sdlc is used in Program/Project Manager jobs:
  • Managed multiple IT projects using Scrum/Agile and traditional SDLC/Waterfall methodologies.
  • Followed formal SDLC and Waterfall methodology.
  • Provided support to project managers and business analysts to ensure projects completed on schedule, budget and followed internal SDLC methodologies.
  • Analyzed, designed, Integrated, tested, implemented and maintained over 120 applications (SDLC) USA & Asia.
  • Implemented and managed software development teams utilizing the SDLC, Agile and Scrum methodologies for efficient and accurate development.
  • Managed both local and global resources in distributed technical project teams, using SDLC / waterfall and Agile methodologies.
  • Managed all IT projects through the full SDLC including requirements, tech specs, implementation, system testing.
  • Assisted in the creation of SOP for Business Unit project audit during SDLC project phases.
  • Utilized PMP methods/practices for effective project management in both implementation and SDLC projects.
  • Tailored SDLC, Agile, and IBM-RUP were methodologies for managing projects.
  • Served on the SDLC definition committee for manufacturing IT.
  • Used SDLC principles and mentored other project managers.
  • Developed project schedules using waterfall SDLC task flow.
  • Led the project through the full SDLC lifecycle, from Requirements, Analysis, Design, Coding, Testing, etc.
  • Initiated a project intake process in support of continuous process improvement, SDLC tracking and analytics for OCIO Senior Leadership.
  • Conducted a needs assessment and implemented SDLC processes for a 12 person, on-line advertising/virtual video startup company.
  • Created and documented business requirements, design documents, best practices, and defined project deliverables for SDLC.
  • Managed project KPIs a performance measurement, ETL, SDLC and implementing continuous process improvement activities.
  • Have worked regularly in an SDLC (Software Development Lifecycle Management) environment.
  • Utilized system development lifecycle (SDLC) and waterfall, and iterative methodologies.

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12. Software Development

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high Demand
Here's how Software Development is used in Program/Project Manager jobs:
  • Project Manager who managed large project portfolios to include multiple software development efforts, including a Community-wide feasibility effort.
  • Managed technical projects related to new software development, enterprise-wide systems and process improvements.
  • Experience in leading software development teams, project management and writing technical publications.
  • Provided Project Management leadership within a fast paced software development environment.
  • Manage Software Development projects according to their project management methodology.
  • Spearheaded the software development effort and developing requirements.
  • Project Manager Managed the USDA FSA (Farm Service Agency) Biomass Crop Assistance Program (BCAP) software development project.
  • Orchestrated the software development life cycle, including the gathering and documentation of user, business, and system requirements.
  • Adhered to QMS processes for software development allowing all artifacts to be ready for audit.
  • Managed all aspects of software development including, end user training hardware procurement and launch.
  • Program # 27129 - Software Development - Financial Systems - Corporate Systems Data Mart.
  • Handled strategic communications on source selection boards for all hardware and software development projects.
  • Led Brand Sourcing software development project, including supply chain of custody.
  • Managed web, RDF, search engine and other software development projects.
  • Implement Agile as the OCIO s software development methodology.
  • Managed Software development teams in India and USA.
  • Managed a variety of projects with multimillion-dollar budgets including software development and facility projects.
  • Implemented best practices to standardize software development, configuration management and quality assurance activities.
  • Managed multi-million-dollar Navy software development.
  • Led the software development team in the design and development on the client as well as the backend.

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1 Software Development Jobs

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13. Logistics

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high Demand
Here's how Logistics is used in Program/Project Manager jobs:
  • Offered administrative and general office support, overseeing directory maintenance, logistics, equipment inventory and storage.
  • Collaborate with Marketing, Logistics, Contract Management and Distribution Services to coordinate and develop project parameters.
  • Drive the logistics and overall planning for organizational projects including the annual national conference.
  • Managed school quotas, indoctrination, logistics and maintained critical certification.
  • Orchestrated logistics for outbound shipments to tower sites, RMA inbound shipments from contractors, and coordinated inbound/outbound shipments from Samsung.
  • Coached Program Mangers in process improvements with Order Management, Logistics and Supply Chain Network to improve process and decrease intervals.
  • Supported the coordination of all logistics elements (equipment, training, facilities, technical data, provisioning, etc.)
  • Served as liaison to Presidential staff and cabinet members to determine media coverage and logistics for national and global presidential visits.
  • Manage and monitor all aircraft parts procurement; managed the overall logistics movement and cost associated with inspections and training visits.
  • Managed logistics, acquisitions, R&M, supply chain, organizational design and development, and sustainability.
  • Create, manage and achieve the overall logistics and budget goals for the Alabama Construction and Engineering department.
  • Result: Designed and established cost effective repair depot logistics concept of operations for next 20 years.
  • Supported OM, Logistics (RMA) and inventory control team in day to day operations.
  • Lead and manage the financial obligations, aircraft, fuel accounts and personnel movement and logistics.
  • Skilled in writing supporting documentation for purchase requests for Performance Based Logistics contracts, i.e.
  • Identified logistics and tool support, facilities, staffing levels, training and workload forecast.
  • Managed staff in the production of materials and logistics of planning and conducting 7-day events.
  • Trained and lead program and event logistics team in vendor and volunteer coordination.
  • Prepared Contractor Logistics Services (CLS) budgets and brochures.
  • Directed logistics compliance program inspection preparations; garnered an overall EXCELLENT inspection rating.

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5 Logistics Jobs

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14. Customer Service

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high Demand
Here's how Customer Service is used in Program/Project Manager jobs:
  • Supported development teams by providing subject matter expertise on different internal user systems used by customer service for daily functions.
  • Managed the successful customer services including facilitation of system changes for standard claims processing system and development of internal system/database.
  • Designed and engineered a quality control process for customer service employees that resulted in increased quality.
  • Managed 15-20 projects consistently providing excellent customer service and on-time delivery of products and services.
  • Utilized extensive personal network to avoid unnecessary organizational conflict and provide superior customer service.
  • Served as primary customer interface providing exemplary customer service and support at all times.
  • Resolved customer service issues by telephone or mail correspondence on higher-level members.
  • Coordinated program technical assistance and customer service for system users.
  • Increased customer service satisfaction scores by modifying internal processes.
  • Coordinate program technical assistance and customer service.
  • Produced projection of $14M annually in recovery and protection of expenditures by creating tracking equipment tools and improving customer service.
  • Supported Customer Service Business in the areas of Case Management, Opportunity Management (SFDC) and Service Logistics.
  • Performed proxy duties throughout project as needed by PM, submitting reports, progress, manning and customer service.
  • Instituted procedures in alignment with Security, Legal, IT and Customer Service for multiple sales channels.
  • Provided customer service and sales support for Sprint's 900 number transport and Custom toll free customers.
  • Delivered excellent customer service in conjunction with all sales of products, services and material.
  • Earned a dotted-line reporting relationship to the VP of the Customer Service Organization.
  • Provided timely customer service and resolving Service Desk Tickets in time.
  • Handle customer service calls re: our reviewer contracts HIPAA Certification
  • Managed sales, Tier I & II suppliers and customer service for 2004 - 2008 programs.

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15. Management System

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average Demand
Here's how Management System is used in Program/Project Manager jobs:
  • Maintain and update VP organizational website, Requirements Management website, document management system and archiving.
  • Assisted with the coordination and documentation activities of the local quality management system.
  • Challenged to redesign and implement a poorly designed Document Management system.
  • Coordinated earned value management system (EVMS) metrics for over 48 cost accounts allowing program management to efficiently allocate resources.
  • Orchestrated activities for new business sales and seamless conversion of 100,000+ in-force policy renewals to new policy management system of record.
  • Verify all evidences being collected and posted to the LiveLink (Cisco's Document Management System) for status reporting.
  • Ensured all training is compliant with Quality Management Systems (QMS) and all applicable state and clinical regulations.
  • Developed Concept of Operations plan for National Airspace Infrastructure Management System (NIMS), Airways Facilities.
  • Managed the creation of a knowledge management system for capturing and sharing information within the company.
  • Utilized work stream Risk Registers to update program progress & Document Management System for coordination.
  • Determine requirements to interface new PBX system into the shipboard property management system.
  • Interfaced solution into the shipboard property management system (PMS).
  • Managed Corporate OCP document management system (DECADE).
  • Project Manager for the Tivoli Enterprise Management System design, development, implementation and integration phases.
  • Contributed to department-wide implementation and certification per TL 9000 Telecom Quality Management System.
  • Named as a patent key contributor for the innovative functional solution of the new Lockbox Management system.
  • Managed work using the Corps Resident Management System (RMS) and other automated systems.
  • Maintained project plans, risks and issues using AtTask/Webfront enterprise project management system.
  • Obtained Lead Training Coordinator status within Amgen's Learning Management System.
  • Managed the earn value management system EVMS for the project.

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2 Management System Jobs

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16. ERP

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average Demand
Here's how ERP is used in Program/Project Manager jobs:
  • Collaborated with PeopleSoft EnterpriseOne Functional Team and Finance Managers to develop the Project Manager Certification Program.
  • Managed enterprise-wide product implementation with standard implementation methodology with well-defined roles and responsibilities for all project participants
  • Presented qualitative interpretation of data outcomes which influenced both company and local government decisions.
  • Spearheaded execution of enterprise-wide advanced resource management utilization functionality for 4,200 users.
  • Provided operational guidance on the interpretation of organizational policies and procedures.
  • Developed enterprise-wide architecture and data modeling projects for the USAF.
  • Developed and deployed Project Management Processes across enterprise.
  • Sustained all enterprise infrastructure (Servers, Cisco Routers/Switches, Backups, COOP, SEC) and application/portal/web services.
  • Assist in creating and hosting internal enterprise Project Management training and project estimation methodology standards, tools and training.
  • Completed all client project requests including data/financial analysis, PowerPoint presentations, and consumer research on an as needed.
  • Performed assessment of CRM and ERP applications and provided recommendations for better Return On Investment (ROI).
  • Project managed multiple deployment projects involving Voice over IP, enterprise and carrier class data network solutions.
  • Used talents in public speech, PowerPoint, and Publisher to create and communicate unified program brand.
  • Managed budgets and resources of various project groups to successfully implement ERP & CRM application.
  • Managed full planning and integration of SAS Credit Risk for Banking enterprise software solution.
  • Generated Enterprise Project Server reports in MS Access and Preferred Document Formats.
  • Evaluate the current ERP system and make recommendations on enhancements or replacement.
  • Managed the conversion project of AS400 billing system to new ERP Netsuite system.
  • Worked with key stakeholders to develop data cleanup protocol call and cutover plan for PeopleSoft to Epicor ERP system conversion.
  • Managed full lifecycle, multi-phase roll-out of self-service reporting component of Sprint Nextel's first unified ERP implementation.

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17. QA

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Here's how QA is used in Program/Project Manager jobs:
  • Managed Development, QA, Staging, and Business Continuity/Disaster Recovery environments.
  • Coordinate on a daily basis with project manager of development and QA teams to ensure that project delivery activities meet schedule.
  • Represented AML Compliance in the day-to-day transition from AML remediation into BAU: DE, DR, QC, QA functions.
  • Work with remote and local Developers, Document Teams, and QA Teams on all releases to ensure on-time delivery.
  • Managed remote teams of development and QA engineers as well as vendor teams that supplied hardware for the kiosks.
  • Conducted GxP assessments and produced all required documentation and SOP's in coordination with the validation and QA departments.
  • Have written and submitted abstract to American Health Quality Association (AHQA) on Medical Necessity Presentation.
  • Created overall Environment maps and diagrams by working with various development, QA, and operations teams.
  • Assisted with QA efforts using Rational tools to develop test scenarios- giving customers quality deliveries.
  • Helped analyze QA testing efforts for systems and worked with team on issues resolution.
  • Established the project communication, change management, QA/UAT testing and contingency plans.
  • Reviewed, provide QA for director top 5 priorities for the weekly activities.
  • Developed Quality Activities Table (QAT) deliverable required by Qualification SOP.
  • Recruited team members to include off shore development and QA resources.
  • Conducted quality assurance (QA) reviews to ensure financial integrity.
  • Managed the software and QA teams in the Product Development group.
  • Mentored all test engineers in the standardizing QA Process across projects.
  • Led QA and Training for internal development project for Services Company.
  • Directed and coached Call Center Technologies QA team which included onsite & global resources.
  • Led the development of a shared, cloud based, QA/QC toolset.

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18. Waterfall

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Here's how Waterfall is used in Program/Project Manager jobs:
  • Managed high level program by implementing Waterfall method and managed individual technology products in main portfolio.
  • Managed projects with primarily using Waterfall methodology as followed by PMO.
  • Managed implementation of several projects using Agile Scrum and Waterfall methodologies.
  • Applied Waterfall and Iterative Development methods.
  • Move between agile and waterfall approaches depending on project specifics and client goals, creating detailed project plans and implementation schedules.
  • Trained, mentored, and developed project managers in Agile and Waterfall project management methodologies and their applications.
  • Used Communications Waterfall Methodology to complete the .5 million dollar enterprise wide project On Line Access Agreement Project.
  • Applied Waterfall and Agile project methodologies as appropriate in order to drive delivery of strong measurable results.
  • Worked through Development, Testing, User Acceptance and Roll-outs with combination of Waterfall and Agile methodologies.
  • Managed scope, schedule, cost, resources, and risks for Agile and Waterfall projects.
  • Managed large-scale, global projects per PMO and SDLC Agile and Waterfall methodologies and procedures.
  • Introduced and implemented Agile methodology within a Waterfall environment for the DoD client.
  • Led teams of approximately 9+ people working with waterfall and Agile processes.
  • Experience with waterfall, iterative, and agile delivery methods.
  • Identified issue with existing Agile / Waterfall delivery approach.
  • Support 4 Agile and 1 Waterfall teams.
  • Experience with Waterfall and Agile project management methodologies in PMO environment Collect approval from all levels for the release.
  • Key Results Introduced project management tools and methodologies such as waterfall and agile to the organization.
  • Led Sam's Club Space Planning end-to-end IT program using Waterfall and Iterative methodologies.
  • Delegate tasks and provide oversight throughout the entire software development lifecycle; lifecycles include both Waterfall and Agile SCRUM.

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19. Scrum

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Here's how Scrum is used in Program/Project Manager jobs:
  • Project based responsibilities incorporate tactical and strategic project management in a hybrid Agile-Scrum, Waterfall, and consultative environment.
  • Advocated migration of development methodology from waterfall methodology to Scrum Agile methodology to bring projects to market quicker.
  • Coordinated Daily scrum meetings, iteration planning, iteration review, and iteration retrospective.
  • Implemented projects utilizing monthly sprints under Scrum discipline.
  • Ensured that the process is followed, including issuing invitations to Daily Scrum, Sprint Review and Sprint Planning meetings.
  • Coached staff on Agile Scrum, PMI project management, and conflict, issue and risk management techniques.
  • Set the framework for this large project with Scrum and used Agile covering technical and business processes.
  • Created and explained the User Stories to the Scrum Team and helped them design the Tasks.
  • Established and executed the Scrum project management process and assists the team with meeting sprint commitments.
  • Served as the Scrum Master for the team developing an enterprise request and provisioning application.
  • Reviewed Team Velocity on a frequent basis and advised Scrum Master at various stages.
  • Developed and implemented the company's Agile process, based on Scrum framework.
  • Slashed 20% of project Costs by instilling Agile/Scrum/Lean/Output based model.
  • Provide knowledge and direction to Scrum team members during daily stand-ups.
  • Participated in SCRUMS and discussed the open issues and statues.
  • Developed the Epics and Themes for the Scrum Project.
  • Served as both project manager and Scrum Master.
  • Implemented Agile/Scrum development methodology improving project delivery timelines.
  • Utilized the Earned Value Methodology (EVM) for project schedule tracking/reporting Educated upper management and championed the use of Agile/Scrum.
  • Managed the Markit Initiatives Middleware application development using Scrum agile framework.

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20. RFP

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Here's how RFP is used in Program/Project Manager jobs:
  • Supported Business Development activities for Account expansion by providing RFP responses and preparation of Statement of Work
  • Provided input and recommendations for an RFP for a suitable COTS package for the Aquarium Visitors Entry system.
  • Conducted contractor program protection implementation plan (PPIP) as a principal source for the contract RFP base-lining.
  • Established global policies and procedures, and deployed necessary resources pertaining to the annual Global RFP process.
  • Documented business cases, submitted RFP s and executed plans that aligned end-to-end across business goals.
  • Instituted RFP, vendor screening, and installation of software to detect fraud and Money Laundering.
  • Prepared Request for Information (RFI) and Request for Proposal (RFP) packages.
  • Documented Request For Proposals (RFP) responses on Sprint's service assurance offerings.
  • Involved from RFP proposal development through contract setup, execution and close out.
  • Managed the RFP for CHP's Critical Test Results Management application selection.
  • Reviewed county contract proposals RFP's and scheduled weekly update meetings.
  • Develop Requests for Proposals (RFP) for external services.
  • Led RFP process from discovery to closure.
  • Involved in the appropriate business for pricing, contractual terms (legal, commercial, operations), and answering RFPs.
  • Provided pre-sales support, driving new business through RFP, RFI and best and final presentations to potential new customers.
  • Prepared RFPs, and developed SOW and project plans aligned with the presented PWS.
  • Issued 4 RFPs annually for ABR & MSR holders for four years.
  • Authored operational support systems response to Networx Enterprise RFP, resulting in contract award.
  • Led the RFP process for a workflow tool (Aprimo)
  • Provide Pre-Sales support by responding to RFPs, RFIs, RFQs.

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21. Business Development

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Here's how Business Development is used in Program/Project Manager jobs:
  • Surpassed Western region territory sales quotas through execution of comprehensive business development strategies for commercial industry Fortune 500 companies.
  • Supported proposal development efforts and participated in business development and marketing activities to acquire new work.
  • Program management duties also included business development, inventory control, and financial analysis including NPI.
  • Direct management of 9 resources covering business development, project management, system development and operations.
  • Attended local job fairs and established pipelines for continuous business development.
  • Cooperated with Sales and Business Development to quickly deepen business relationships.
  • Developed responses to corporate proposal development and business development activities.
  • Formed alliances and strategic partnership for business development
  • Support product positioning and business development opportunities.
  • Led proposal and business development that resulted in annual sales of over $100 million and $45 million in revenue.
  • Led a Business Development initiative aimed at opening a market for LTC in Central and South America.
  • Carry out business development; sales to ops; and educate PM/CM on PC/EVMS as required.
  • Conducted business development at the task order level; successfully brought in over $60 million.
  • Participate in business development (BD) activities to grow the company and increase wins.
  • Implemented and managed business development buyer's remorse programs for three verticals.
  • Supported Business Development and PMO for making case studies and presentations.
  • Defined customer needs, product positioning and market needs, coordinating with Business Development, Product Marketing and Regional Marketing.
  • Lead Team member on The Ventura Groups Business Development team responsible for responding to government request for proposals.
  • Involved in IEP (Iberdrola Energy Projects) Strategic Analysis and Business Development.
  • Track recruitment, business development, Project Plan/Roadmaps, and proposals development using system dashboards within Atlassian s JIRA software application.

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22. Business Units

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Here's how Business Units is used in Program/Project Manager jobs:
  • Identify common data requirement patterns among business units and provide strategy for enabling data integration and common data reuse among projects.
  • Coordinated across and collaborated with business units, providing unified solutions and establishing predictable software delivery cadence.
  • Refined existing systems and operational processes across multiple business units to streamline operational duties.
  • Managed multiple projects, including deployment and implementation, across business units.
  • Performed project and program management for strategic initiatives spanning multiple business units.
  • Justified additional contractor and vendor resources using funds from impacted business units.
  • Communicated project status and priorities with stakeholders across multiple business units.
  • Facilitated the requirements process across multiple business units and stakeholders.
  • Lead major management initiatives across business units.
  • Performed a technology platform & process review/overhaul for a state government agency that included 6 business units and eight hundred stakeholders.
  • Directed and controlled on-line ordering availability for Remote Access, Dial, and Switch Business Units, as well supporting software.
  • AGE, St Louis, MO o Established 23 prime images, tailored to the individual business units.
  • Organized teams from multiple business units to complete the routing of 811 calls to the appropriate call center.
  • Coordinated with other business units to accomplish assigned work and advised other managers on status of work.
  • Well versed in workers compensation regulations impacting GE business units and claim operations in 36 states.
  • Led cross-functional business units to identify and complete tasks required for the transition to ICD-10.
  • Eliminated 40% of redundancies among the various business units.
  • Provided specific deliverables that were strategic and pragmatic to support project and business units.
  • Worked with all implementation supplier teams and business units to ensure programs are successfully launched.
  • Managed the Program for developing Citrix XenApps Environment for all the Business Units for PDO-Shell.

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23. CRM

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Here's how CRM is used in Program/Project Manager jobs:
  • Managed integration for CRM Go-To-Market Program to improve marketing campaign efficiency through customer segmentation and campaign management.
  • Assisted in the development of functional specifications for programming requirements to implement projects for CRM application.
  • Received commendation letters from CRM Solutions Delivery Vice President and Director.
  • Managed post-production maintenance releases within OBIEE and Business Objects Universes to stabilize CRM using both Agile and Waterfall methodologies.
  • Revitalized legacy CRM system for 1,000 user platform, supporting 3,600 client locations representing $1.7BB revenue.
  • Acted as SME for implementing web based SalesForce SFA / CRM throughout Sales and Finance divisions.
  • Project Description: Starbucks CRM team is a high priority, strategic project for Starbucks IT.
  • Use project-oriented approaches, uncover potential CRM inconsistencies, determine root causes and avert.
  • Created import procedure for Insurance Claims into Net Suite CRM from CCC One application.
  • Launch Manager for deployment of the CRM Case Management software tool, Cornerstone.
  • Planned, implemented and managed the Finance and CRM projects.
  • Managed SAP CRM implementation project.
  • Have handled projects in SAP ECC, SAP SCM, SAP CRM and NetWeaver.
  • Defined SAP landscape that included SAP ECC, CRM, SAP-HANA.
  • Assisted in company-wide roll-out of Salesforce, a CRM system used by directors, program managers, and business development manager.
  • Led a team of consultants and Managers in architecting the SAP and SAP CRM solutions and strategic testing initiatives.
  • Led the development and implementation of a PMO to coordinate deployment of CRM services to Covisint.
  • Manage Siebel CRM program and integration releases through all phases of the SDLC.
  • Sourced JDE, APS, Siebel CRM and 3rd Party data.
  • Project Salesforce SFA, CRM - Mobilized top-line sales growth via hand-held sales force automation application (SFA,CRM).

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24. HR

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Here's how HR is used in Program/Project Manager jobs:
  • Managed administrative issues, work/shift assignments, training/qualifications, performance appraisals, disciplinary actions, ensured adequate staffing through manpower projections
  • Managed grant-funded research program from funding application through publication including data collection and analysis.
  • Manage large complex projects involving multiple products within a product line or across a few product lines from inception through delivery.
  • Maintained communication between 100% of the clients, corporate, quality, HR, operations, and training departments.
  • Supervised the HR Administrative Assistants providing HR to the executive team and the various functional divisions and branches.
  • Implemented policies and processes from request intake, prioritization, change management, escalation through delivery.
  • Lead the project through all phases of the PMLC from project charter through development and QA.
  • Designed database to track participants throughout their careers at Microsoft and allow accurate data pulls.
  • Identify and file internal bugs as needed and as found throughout the product life cycle.
  • Identified, reported, and coordinated issues regarding the HRIS systems.
  • Conducted phase gate reviews and managed releases from initiation through deployment.
  • Validated material requirements to enable demand driven orders through SAP.
  • Acknowledged DoDEHR application Subject Matter Expert (SME).
  • Monitored project status throughout each phase of the project.
  • Established PMO and standardized systems through ITIL.
  • Spearheaded Infrastructure Tools Virtualization project from requirements gap analysis, design and piloting through to implementation.
  • Key Accomplishments: Increased GM Brand Team and consumer awareness digital technology trends through public relations and promotions.
  • Partnered with ecommerce team to engage customers through social, mobile and digital properties.
  • Key Accomplishments: Planned and forecasted three (3) on-time model year programs from concept to production.
  • Focus areas: Regenerative Medicine, Wound Healing Nanomatrix Angiogenesis Role In Chronic vs.

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25. Cost Savings

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average Demand
Here's how Cost Savings is used in Program/Project Manager jobs:
  • Realized a $50K+ annual cost savings thus improving the notification implementation process by eliminating redundancies.
  • Project - IT Restructuring - Achieved $200K cost savings through successfully renegotiating software licensing & support agreements with various vendors.
  • Developed and implemented a process change for refurbished handsets that resulted in significant cost savings for both Sprint and Affiliates.
  • Maintained an updated Tracking Sheet and provided Weekly Reports that reflected cost savings, risks, and action taken.
  • Generated significant cost savings by aligning best practices with overall systems design to streamline and enhance technical IT environment.
  • Increased IT cost savings through tools retirement and implemented ITIL and 6 Sigma processes and procedures.
  • Track outcomes relative to cost savings, ensure documentation to project planning system and departmental budget.
  • Developed software tool to measure, drive cost savings, and automate reporting to stakeholders.
  • Project Manager for a Global Data Center Audit project to identify cost savings opportunities.
  • Proposed and achieved cost savings of $3.4M by reducing redundancy in manpower authorizations.
  • Resulted in millions in cost savings and efficiency for all operations.
  • Delivered an average of 40% cost savings on all projects.
  • Delivered $500K in government cost savings for camp construction.
  • Resulted in $1.25 million annually in cost savings.
  • Exceeded annual cost savings targets by 30%.
  • Slashed 2M in man-hour costs, $168K+ in cost savings monthly.
  • Participated in various Six Sigma, BPR, and Kaizen exercises to improve cost savings and business practices.
  • Resulted in standardization, efficiencies, and cost savings.
  • Cost savings net equaled approximately [ ] per month.
  • Developed procedures and guidelines and trained/mentored co-workers $5000/month cost savings with elimination of redundant document storage Recognized for superior customer service

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26. Information Technology

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Here's how Information Technology is used in Program/Project Manager jobs:
  • Coordinated activities and communication between the information technology (IT) organization and the business customer.
  • Project Manager - Information Technology* Responsible for Project Plans and oversight of application support post-conversion.
  • Ensured hospital received daily operational support and evaluated new information technology systems for Air Force.
  • Managed migration and conversion of mainframe applications and data to modern information technology infrastructures.
  • Managed a team of 18 during four information technology architecture implementation projects.
  • Plan and coordinate business analysis aspects of information technology project development.
  • Established key relationships between multiple Information Technology teams to streamline projects.
  • Position required a thorough knowledge of Data Center Migration and Management, Information Technology, project management and DHS Acquisition Processes.
  • Managed the decision making process of several IT initiatives which resulted in a favorable view of the Information Technology Division.
  • Developed business case, charter, and cost benefit analysis project approval at Jackson's Information Technology Investment Committee.
  • Managed the activities of a staff of 15-20 Information Technology Project Team Members geographically dispersed throughout Afghanistan.
  • Work directly with the Information Technology Architecture team to identify strategic project breakdowns within the program.
  • Developed the knowledge, skills, and abilities to successfully manage information technology projects.
  • Assisted client with the development of Information Technology strategies, architectures and plans.
  • Managed complex Information Technology programs supporting American Express (AXP) account.
  • Create master schedule for all information technology projects using Microsoft Project 2000.
  • Lead programs to implement information technology solutions in new health care facilities.
  • Facilitated & promoted cooperation amongst the Infrastructure, Business Practices and Application Development Offices of the Information Technology Division.
  • Collaborated with Clinical staff, Information Technology, and Analytics and Reporting departments to coordinate requirements across all areas.
  • Worked in Office of Chief Technology Officer within the Information Technology Organization as Business Architect and Project Manger.

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27. SQL

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Here's how SQL is used in Program/Project Manager jobs:
  • Use of Sql-Server, Oracle and MySql databases, web-front-ends and back-office integration for sales and payment tracking services.
  • Requested SQL queries from the Business Intelligence team for turnaround time data for each step of the request-to-shipment processes.
  • Managed a 4-person team in the creation of over 50 Excel- and SQL-based calculation and reporting engines.
  • Worked with multiple interface applications including MS.NET, SQL Server, and web based solution applications.
  • Create custom SQL queries to support validations when new products are launched.
  • Coded up to 20k lines stored procedures in PL/SQL for higher performance.
  • Performed data ETL solutions to maintain the IAIDS MS SQL database.
  • Developed FTP packages that would load reporting data to/from SQL Server.
  • Improved performance by optimizing SQL's & redesigning reporting.
  • Used PL/SQL to do huge calculation for electronic bills.
  • Created newly identified reports using SQL Reporting Services.
  • Supported and resolved SQL Server data load issues.
  • Release package consisted of compiling NT-Client, Middleware servers, stored procedure, and SQL scripts from PVCS.
  • Created executive reports viewable over intranet via MS SQL Server Reporting Services.
  • Employed Google Cloud SQL as the backend database.
  • Achieved 99.99% uptime for SQL Server, web server, and file server.
  • Developed and maintained data warehouse and web-enabled reporting tools in Macromedia Dreamweaver and SQL Server environment.
  • Leveraged MS Office, Visio, Project, MS Access, Business Objects, and Teradata SQL Assistant to perform this role
  • Completed a high profile 2.5 year program with partner Microsoft - MS Sql Server Enablement of Loan IQ.
  • Direct transition from relational PostgreSQL to Hadoop, from no redundant capability to multisite 24/7 SLA capable.

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28. Vendor Management

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Here's how Vendor Management is used in Program/Project Manager jobs:
  • Included vendor management, project management, network specifications, production support planning.
  • Directed product teams in campaign execution, vendor management, print sourcing, marketing operations, risk evaluation and compliance approval.
  • Managed 17 IT employees and worked extensively with five contract worker vendors (>1000 contractors) and vendor management.
  • Play a key role as liaison for clients, responsible for performing incident, project, and vendor management.
  • Conducted stakeholder reviews, financial reports with budget and forecasts, resource and vendor multiple vendor management.
  • Involved in Vendor management of DC facility sub-contractors for DC housekeeping, maintenance and security.
  • Coordinated vendor management with multiple support companies to complete projects on time and within budget.
  • Oversee maintenance resources, vendor management, issues resolution, and management reports.
  • Implemented Operation Risk, Business Continuity, Vendor Management modules in Archer platform.
  • Handled issues, change requests, work queues, vendor management.
  • Performed vendor management for NCR, Cisco, and Sprint.
  • Performed Vendor management of labor resources for ISP installs.
  • Experienced in outsourcing, vendor management and virtual teams.
  • Head of FTO Vendor Management Office.
  • Implemented Vendor Management program facilitating the deployment of seasonal sales & liquidation staff to 560 retail locations with analytics reporting.
  • Manage project resources and Project procurement/Contracting Lead inter-disciplinary teams/ vendor management
  • Involved in vendor management to manage and report on vendor deliverables.
  • Created various Solution Proposals and Proofs-Of Concept based on client requirements.Vendor Management:* Created and managed supplier SOWs.

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29. Internet

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Here's how Internet is used in Program/Project Manager jobs:
  • Designed, procured, installed, and administered satellite-based internet service for 80 military members while deployed in Afghanistan.
  • Implemented the Chat App independently that can simultaneously interact with multiple Chat Apps implemented by others across internet-connected machines.
  • Deployed capabilities to enable agents network connectivity via internet, intranet, wireless devices and satellite communications.
  • Implemented cargo and passenger tracking capability using Internet Web browsing software.
  • Managed development of Internet website.
  • Worked with the Internet Service Team to develop scope of work and requirements definition.
  • Worked with Internet Service Lead to establish Project Stakeholders having input to the SOW.
  • Requested by Internet Service Lead to provide project management oversight for this project.
  • Gathered requirements for new web portal for customers to test internet speed.
  • Facilitated global GECS Workshops for RAS, Internet and Partner Connect.
  • Planned and administered the development of an AAI Internet web page.
  • Worked with Internet Service Lead to establish Project Team.
  • Research, evaluate and purchase Internet software and solutions.
  • Developed and deployed real-time Internet workstations aboard ships.
  • Leveraged leading edge web based reporting/analytics over internet protocol to demonstrate cost/benefit.
  • Led the creation of a new virtualized DMZ networking infrastructure through which Internet facing applications are hosted.
  • Managed purchased IT services for the integration of internet and ecommerce technologies resulting from alliance partnerships.
  • Team leader for Internetworking design and deployment; mentor for newly established team.
  • Investigated UI SDK captures for unusual customer behavior and interaction with RIAs (Rich Internet Application) in Tealeaf.
  • Supervised the UI/UX development from wireframe to final creative design for corporate internet, intranet and extranet sites.

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30. Executive Management

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low Demand
Here's how Executive Management is used in Program/Project Manager jobs:
  • Demonstrated an adept ability to elicit cooperation from stakeholders, executive management and internal customers to drive successful completion of tasks.
  • Developed a program proposal and associated budget requirements and reviewed with key field senior and executive management personnel.
  • Provided Program Manager and primary point of contact for detailed project and financial reporting to executive management.
  • Reported directly to executive management while meeting or exceeding both internal and customer objectives.
  • Developed KPI dashboard with raw metrics scoring and analysis for presentation to Executive Management.
  • Performed special data analysis projects as requested by executive management.
  • Perform data analysis and generate reports/ recommendations for executive management.
  • Prepared and provided reports to executive management regarding project status.
  • Managed stakeholder communications up to the executive management level.
  • Summarized and reported program status to internal executive management.
  • Developed and presented business strategies to executive management.
  • Conducted a weekly Portfolio review for Executive management.
  • Worked with IBM and client executive management to successfully lead several highly visible projects to desired results.
  • Report weekly to Executive Management status of all projects, (In excess of 100 projects.)
  • Served as primary interface between TEAM's executive management and the customer's program managers.
  • Reported to executive management SVP, COO, CIO on new market development projects.
  • Performed weekly and monthly progress reviews, Executive Management Presentations, and Corporate Reviews.
  • Produced and presented weekly program status reports for the client and executive management.
  • Collaborated with executive management, business development and professional services to define product roadmap and requirements.
  • Presented to the President and executive management team Came in and revitalized a floundering program.

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31. Web Application

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low Demand
Here's how Web Application is used in Program/Project Manager jobs:
  • Lead Document Management/Imaging by creating a Global Imaging Strategy, an internal web application Document Express and InfoImage client/server application.
  • Provided educational material for web applications at both the beginner and advanced levels.
  • Managed several large-scale projects in data warehousing, web applications and data conversion.
  • Managed geographically distributed project teams in the research and development of web sites and web applications for large financial industry clients.
  • Planned and executed multiple simultaneous software development projects for server systems, web applications and mobile devices using cross functional teams.
  • Integrated and motivated diverse and dispersed teams to deliver timely web applications for use by IBM employees around the world.
  • Managed the implementation of several Web applications to support the Construction Bidding process and Contracts Award process.
  • Managed the entire project life cycle of the web application to fully strengthen Micro Finance Operations.
  • Managed the software development team in the Agile like iterative development approach for developing web applications.
  • Led Joint Analysis Design discussions to finalize requirements of web application for Putnam funds.
  • Reduced bottom line cost by closing legacy web applications and freeing resources.
  • Developed/deployed 10+ web applications/products in line with business strategy completing within aggressive timelines.
  • Designed and implemented a Ruby on Rails zoo-management web application with SQLite database.

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32. Visio

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low Demand
Here's how Visio is used in Program/Project Manager jobs:
  • Revised project execution strategy, replacing a portion of the workforce with Filipinos and adding expatriate supervision.
  • Provided strategic-vision consultations and created and delivered presentations to all levels of USAF personnel.
  • Managed application development QA and security for the Customer Advocacy division.
  • Assumed project management responsibilities across other divisions as assigned.
  • Provided program/project management for partnership with AOL/Netscape, Computer Associates, Sprint, Office Depot and Broad Vision and more.
  • Developed cost estimates, bids, statement of work, equipment lists, task revisions and work breakdown structure documents.
  • Contracted to support product and marketing management efforts for IBM's global small and medium business marketing division.
  • Developed the first analysis to quantify the effect new employees have on divisional sales and service performance.
  • Formulated contingency plans which addressed schedule revisions, resource adjustment, fund allocations, and work requirements.
  • Coordinate annual events and programming under the supervision of the Special Events and Programs Manager.
  • Provision of advice for the improvement of the project management reporting, metrics and processes.
  • Design, management and supervision of programs and training modules for youth and adults.
  • Direct supervision of approximately 15-20 staff for this Fortune 700 Company.
  • Project Manager for Tiger Grant VI on the NECRR Palmer Subdivision.
  • Obtain Division of State Architects (DSA) School Certification.
  • Sole accountability for overall portfolio implementation as well as provisioning pre- and post-sale support.
  • Worked in conjunction with all departments within Sprint and Equant including, provisioning, CPE technician, solution design engineers.
  • Space planned and programmed over 100,000 square feet for Bayer Animal Health Division and American Multi-Cinema Theatres.
  • Managed and grew the GNS/T division by 15% reengineering the existing resource strategy program.
  • Provided direct supervision for 11 employees both onsite and sub-contracting across the state.

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33. DOD

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low Demand
Here's how DOD is used in Program/Project Manager jobs:
  • Top chosen from over 115 employees to fill one of two Software Engineer Section Management positions for our growing DOD company.
  • Engaged in risk management for various customers, including NSA/CSS Georgia, DISA-Eur, EUCOM, other DoD and Federal agencies.
  • Ensured all programmatic, operational and test requirements were met in accordance within all DoD Governance processes and budgetary constraints.
  • Implemented DOD DINPACS Enterprise Systems for the U.S. Navy and U.S. Department of Veteran Affairs (VA).
  • Program and Project Manager for another high level project within a different branch of the DOD environment.
  • Saved $1.2M in computer hardware while improving system response time by 80 percent model for DoD.
  • Led 50-man project management team to implement system into DoD's command and control system structure.
  • Analyzed and evaluated software capabilities versus required Department of Defense (DoD) and commercial standards.
  • Managed DoD contracts throughout the full project life cycle from proposal to contract close out.
  • Performed vetting, enrollment and issue of credentials for the DoD Smart Card program.
  • Verified clearance information through DOD Joint Personnel Adjudication System (JPAS).
  • Provided liaison support to partner companies doing additional work for DOD.
  • Managed production of $300M DoD major classified system.
  • Followed the government and DOD guidelines for exporting vehicles.
  • State Department, DoD, FAA.
  • Provided technical consulting support under contract to TRS, Inc. to large DoD contractor at Eglin AFB, Florida.
  • Experience in Fixed and Tactical Critical Infrastructure & Force Protection for the DoD, Government Agencies and Commercial Markets.
  • Program Management of Dodd Frank, CFPB Disclosures for International Wires (Regulation-E Remittance Transactions).
  • Have been instrumental in working with Ingalls Shipbuilding in initiating a DOD sponsored Mentor-Protege Program.
  • Prepare project plans for six portfolios for DCoE Telehealth and Technology with DoD and aligned each PWS.

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34. UAT

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low Demand
Here's how UAT is used in Program/Project Manager jobs:
  • Developed, implemented, and evaluated management controls to facilitate effective program management to achieve the agency's goals and objectives.
  • Coordinated and directed monitoring and evaluation of departmental and contracted services including the development of designs, criteria, and procedures.
  • Developed, implemented and monitored management and technical systems to control and evaluate unit performance.
  • Audited and evaluated business processes to develop and implement process improvements to increase efficiency.
  • Prepared responses to external audits and evaluated documents for regulatory compliance with DOE orders.
  • Evaluated business models for outsourced offshore support and built relationship monitoring process.
  • Manage daily operations of aquatics programs.
  • Involved in User Specs creation and User stories, management of UAT and was involved in QA test case executions.
  • Coordinated, oversaw, monitored, and evaluated the services of 5 government funded programs valued over $1M.
  • Led weekly team meetings with program team to identify/resolve issues and evaluate project scope and budget parameters.
  • Created test plans and scripts, and documented QA/UAT test results for project team using Mercury tool.
  • Perform personnel duties, which include hiring, training, and evaluating work performance of staff.
  • Participated as a technical panel member of the ATP Biotechnology Source Evaluation Board.
  • Evaluated FRP tracking system and developed a FRP program database utilizing MS Access.
  • Coordinated User Acceptance Test (UAT) results and fixes for 6 releases.
  • Trained and oversaw a team that collected data to evaluate program efficacy.
  • Selected, trained, evaluated and directed the work of subordinate staff.
  • Selected committee members and reviewers to evaluate project's merits.
  • Conducted annual performance evaluations and monthly feedbacks on 34 Military personnel.
  • Reduced application/vendor selection cycle time by 62% at Anheuser Busch by streamlining/enhancing tool and vendor evaluation process.

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35. Technical Support

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low Demand
Here's how Technical Support is used in Program/Project Manager jobs:
  • Collaborated with technical support management creating individual product Service Plans based on sales, service revenue and anticipated customer call volume.
  • Provided extensive travel and technical support to large scale system integration and deployment projects to domestic and international U.S. military installations.
  • Analyzed and provided dedicated technical support to document, monitor and make suggested changes to the intelligence requirements life-cycle.
  • Provided expert technical support to Building Management, Concessionaires, Liaison Representatives and other Agencies.
  • Provided technical support and leadership solving issues in an integrated cross-functional team environment.
  • Program management for tool selection criteria, business justification and technical support requirements.
  • Provided on-site technical support resulting in seamless on-site operations.
  • Provided Technical support for assigned projects.
  • Directed USG efforts to initiate / oversee $17M Personnel Support contract to provide technical support to allied AF.
  • Provided the necessary level of professional and technical support required to facilitate the overall objectives of RDM.
  • Planned, delivered and drove launch communication plans, technical support and training sites across the organization.
  • Project Manager for all Knowledge Management across the Sprint Enterprise Technical Support Division.
  • Delivered on-site IT and AV technical support for 110 staff personnel.
  • Worked with NSN sales, field, and technical support organization.
  • Provide logistic and technical support for UAT testing Cycles.
  • Provided technical support and troubleshooting throughout the survey process.
  • Provided technical support to the organization's network.
  • Traveled to various JPMorgan Private Bank locations in the U.S. and Europe to provide technical support during major production releases.
  • Provided technical support to shop personal and lower level engineers and CAD drafters Implemented FEA and FEMA.
  • Trained an internal team of development resources to assist with content creation and technical support.

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36. Sigma

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low Demand
Here's how Sigma is used in Program/Project Manager jobs:
  • Led program excellence planning efforts, facilitated lean/six sigma projects to identify waste and improve efficiency on two classified programs.
  • Employed Six Sigma methodology (SIPOC) to identify CMM processes to increase efficiency between data warehouse development teams.
  • Spearheaded the implementation of Lean Six Sigma process improvements to decrease response time for project delivery by 50%.
  • Lead Lean Six Sigma efforts to improve efficiency by 20% and reduce cycle time for 4 process areas.
  • Introduced Lean Six Sigma to teams and provided training, which has fostered a continuous improvement environment.
  • Utilized Lean Six Sigma methodology improving production capacity by 200% with $0 capital spend.
  • Apply AFSO21 ideologies to programs, using LEAN, Six Sigma, and Agile methodologies.
  • Do more with less, using Six Sigma and project management skills, tools.
  • Conduct Six Sigma Training for Green Belts, support and mentor Six Sigma project execution
  • Promote and drive Six Sigma methodology by collaborating with plant leadership.
  • Project Management, total quality and Six Sigma processes.
  • Managed team sizes 6 in Six Sigma type projects.
  • Utilized Six Sigma techniques for evaluation of vendor.
  • Designed and implemented Six Sigma and Sr.
  • Project Manager for a $4.5m Baxter Sigma Spectrum Infusion Pump replacement project at Presbyterian Healthcare Services.
  • Managed development of the Reliability Recovery Program using the Six Sigma process at the Lexan plant.
  • Used Six Sigma tools to develop program charters, schedules, and timelines.
  • Assisted NASA in rollout of Lean Six Sigma implementation plan.
  • Green belt six sigma certified.
  • Developed soft tools for growth of professionals, teams, applicable to breakthrough customer-centric process reengineering and Six Sigma projects.

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2 Sigma Jobs

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37. Resource Allocation

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low Demand
Here's how Resource Allocation is used in Program/Project Manager jobs:
  • Coordinated all phases of project tasks from project initiation and resource allocation to project closure and final documentation compilation.
  • Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
  • Implement strategy, process and architecture of programs, including coordinating resource allocations.
  • Managed department and project resource allocations.
  • Lead program planning, estimation, scheduling, resource allocation, performance analysis, cost / expense tracking, and communication.
  • Managed work portfolio outlook and resource allocations across global team of +200 engineers with annual budget exceeding $25M.
  • Prepare project planning and resource allocation reports as well as summarize and forecast future program performance.
  • Involved in design, implementation, installation, management, budget, resource allocation, reporting.
  • Coordinated the development of the final project plan, schedule, and resource allocation plans.
  • Worked on Yearly Fall Planning activities to manage Product Budget and Resource allocations.
  • Managed project metrics, documentation, budget and resource allocation issues.
  • Develop and manage detailed project plans including task definitions and dependencies, resource allocation, milestones and deliverables.
  • Processed and reviewed Resource Allocation reports to determine over and under allocated resources.
  • Developed, maintained, and managed detailed project plans with tasks, deliverables, and resource allocation necessary for successful implementation.
  • Prepared monthly progress reports, maintained schedule and budget compliance, monitored resource allocation, coordinated ad hoc financial reports.
  • Develop schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
  • Manage timelines, resource allocation, and task assignment, tracking issues and their resolutions and developing mitigation strategies.
  • Track schedule variances and resource allocations by actuals, estimate to complete and loading patterns.
  • Managed requirements, timelines, funding and resource allocation for online external broker sales projects.
  • Balance resource allocations (e.g.

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38. SLA

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low Demand
Here's how SLA is used in Program/Project Manager jobs:
  • Translate strategic business needs into technical solutions and be able to communicate the requirements to both business and technical stakeholders/team members.
  • Administered and approved plans to translate project objectives into completed functional facilities.
  • Led client requirements and translating requirements into operational plans.
  • Provided company and client with sound advice and interpretation of various legislation and public policies on child welfare and family life.
  • Worked with internal teams and vendor to document and translate business needs into hundreds of Facet batch program requirements.
  • Saved more than $1M in first year by reviewing and correcting the billing procedures according to the SLA.
  • Defined strategic approach and created site specific migration schedules ensuring customer support SLA s were not impacted during deployments.
  • Researched various legislative and public policies in concert with state, local and federal guidelines.
  • Maintained SLA on system of 99.99% up time after initial phase rolled into Production.
  • Coordinate water shut off for the entire island team.
  • Re-defined SLA along with Accenture and Client Leadership.
  • Established SLA process with Marketing Communications for accessory artcard design and implemented Project Initiation Form.
  • Serve as chief customer advocate, translating customer needs and concerns to Synsor management in order to ensure superior customer satisfaction.
  • Exceeded and met all applicable SLA's Largest accounts have contributed greater than $1MM each, to company revenue.
  • Manage the implementation of new products and services for wireline and wireless translations.
  • Transformed desktop computer break/fix workflow resulting in a significant decrease in SLA misses.
  • Served as primary author of Vashon-Maury Island Land Greenprint Plan.
  • Ensured that deskside support agents are meeting SLA requirements.
  • Spearheaded process re-engineering, which revamped KPIs leading to improved SLA and 30 FTE save.
  • Created ad hoc and monthly reports to demonstrate performance that consistently exceeded all established SLAs of product delivery.

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39. SME

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low Demand
Here's how SME is used in Program/Project Manager jobs:
  • Result: Provided an organized way to determine logistics elements required and contract suppliers for depot assessments and depot activation projects.
  • Prioritized business requests, proposed project assessments and product implementations, and resolved critical concerns as Account Manager.
  • Performed assessment of requirements and made configuration recommendation for client s environment.
  • Worked with stakeholders developing scope requirements and identifying risk assessments.
  • Performed quality control and scope verification assessments.
  • Performed operational and personnel risk assessments.
  • Key Financial & Accounting consultant in providing assessments, research, recommendations & solutions on process management /capability issues.
  • Schedule evaluations for drug, alcohol, and mental health assessments at outpatient facilities.
  • Managed all communications around the program and served as the SME.
  • Implemented Sarbanes-Oxley Control Self Assessments (CSA) for organization.
  • Direct client needs assessments and manage the delivery of services.
  • Organized teams of SMEs to complete compliance guidelines regarding installation process documentation.
  • Developed project templates and feasibility assessment tools.
  • Partner with other departments to ensure that work-process and scheduling best practices support Texas Assessment deliverables and result in well-managed projects.
  • Design and implement online pre and post assessments, organized data and reporting for organization's executives and stakeholders.
  • Managed end-to-end Performance Management Process of VPs, Directors and employees mid and year-end assessment.
  • Managed site assessments for implementing infrastructure and onboarding new sites with network and domain migration.
  • Revised the 49 Maintenance Group Force Protection Program after leading a team assessment discoving the program did not meet DOD standard.
  • Designed the format for the deliverables, as well as standardized all future assessment deliverables.
  • Supervised & assigned onsite/offshore PMs, PMOs, SMEs, BAs and TAs to different global program workstreams.

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40. WBS

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low Demand
Here's how WBS is used in Program/Project Manager jobs:
  • Implemented industry project management & CMM disciplines, WBS/schedule/milestones & risk analysis.
  • Created Project Charter, logical Work Breakdown Structure (WBS), defined project milestones and deliverable with due dates.
  • Elaborated and implemented PC policies, guidelines, standards, WBS, procedures, forms, reports, etc.
  • Developed project management plan, communication plan, requirements gathering and documentation, resource plan, WBS and schedule.
  • Document and publish project artifacts (charter, WBS, project work schedule, risk register, etc.)
  • Managed business case development, work break down structure (WBS), schedules, and risk assessments.
  • Create Work Breakdown Structure (WBS) then decompose into the activity list, schedule, and budget.
  • Created WBS - Work Breakdown Structure for projects and maintained in MS Project and internal web based tool.
  • Developed Statements of Work, WBS's and Project Plans (including man-hour estimates).
  • Led resources in scope and project requirements definition, SOW development and WBS development.
  • Requested by Internet Service Lead to develop the SOW and WBS for this project.
  • Developed and presented to all Stakeholders my WBS, and Project Plan.
  • Manage cost, schedule, and risks and developing ROM, BOM, WBS and cost projections.
  • Included Annual Operating Plans, EAC s/ETC s, WBS cost center structures, purchase requisitions and ad hoc costing studies.
  • Created presentations to executive management with scope, WBS, milestone& base line deviation & corrective action plan.
  • Prepared all project documentation including deployment schedules, Purchase Request, WBS, reviewed and approval all SOWs.
  • Developed WBS (work breakdown structure), assigned ownerships to each task, and produced time schedules.
  • Develop & manage work breakdown structure (WBS) of information technology projects.
  • Developed strategy papers, WBS', target metrics, etc.
  • Applied Work Breakdown Structure (WBS) to organize the Dataview program outlining major phases, deliverables, and work components.

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41. Clarity

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low Demand
Here's how Clarity is used in Program/Project Manager jobs:
  • Managed the Clarity Project Portfolio to accurately report project health and prioritize escalation points.
  • Initiated the implementation of a Portfolio Management tool using Clarity.
  • Utilized Clarity and MS Project as Financial/Program/Project Management tool.
  • Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
  • Managed, mitigated and ensured a rational balance and clarity over outcomes, status, risks and issues.
  • Implemented CA Clarity (Project and Portfolio Management) bringing visibility and control to the project management process.
  • Completed Project Set Up forms for new projects via Clarity; produced weekly status reports to managers.
  • Managed, mitigated and ensured clarity and alignment over project status, risks and issues.
  • Use CA Clarity project management tool, SharePoint, WebEx and Microsoft suite of tools.
  • Developed and maintained project management plan using application such as MS Project and Clarity.
  • Mentored Project specialists on MS-Project, IDM, Clarity, WIATT, Project management.
  • Utilized Clarity to control, monitor and report on all projects.
  • Used Clarity PM system with Open Workbench for project tracking.
  • Reviewed calls that are in dispute and provide clarity- disputes.
  • Team member supporting QA testing of Clarity project upgrades.
  • Uploaded SAP financials into Clarity to ensure that portfolio budget data (>30M/month) was accurately reflected in corporate reports.
  • Project Management tools uses: MS Project, Remedy, Clarity, Primavera
  • Career Progression, * Developed/tracked cost estimates and actuals on Clarity.
  • Eliminated project swapping/ incompletions, offered clarity around deliverables and provided all customers with better understanding of work/status.
  • Developed, forecasted & tracked quarterly/monthly Budget at program/project level using IBM Cognos & Clarity.

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42. Business Partners

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low Demand
Here's how Business Partners is used in Program/Project Manager jobs:
  • Manage vendors, business partners, and cross-functional teams to effectively execute multiple projects and deadlines simultaneously.
  • Collaborated with cross-organizational business partners and cross-departmental peers to develop and execute processes, guidelines and procedures.
  • Develop and implement policies and procedures for internal and external business partners in project planning and execution.
  • Develop and foster productive and professional business partnerships throughout the organization.
  • Initiate and facilitate regularly scheduled planning meetings with business partners.
  • Received exceeded rating from business partners.
  • Managed ongoing content production, led workshops, and drove communication with potential students, staff, and business partners.
  • Facilitate issues and risk management to ensure quality throughout the project life cycle, escalating to business partners as required.
  • Coordinated development, testing and change management with several external business partners through E-commerce (EDI), I.e.
  • Lead cross-functional teams and work with business partners to determine and interpret business requirements into implementable IT plans.
  • Developed, maintained project plans, budgets and communicated with all business partners on project status and issues.
  • Maintain and strengthen relationships with new and existing clients, business partners, and vendors.
  • Ensured business partners' contractual documents met all HQ legal guidelines and insurance requirements.
  • Orchestrated new product and service implementation with the relevant vendors and business partners.
  • Formed and maintained strong client relationships and business partnerships.
  • Advanced numerous new and/or improved process workflows, increasing the operational efficiency between internal and external business partners and vendors.
  • Implement and managed SAP related IT infrastructure, including migrating applications between WaMu and business partners datacenters.
  • Partner Connect Service PartnerConnect is a CIT Service Offering to enable collaboration and information exchange between Pfizer and its Business Partners.
  • Worked closely with i2 business partners Accenture and PWC for solution sales and system implementation.
  • Zero computer outages during cutovers with 650 plus external business partners.

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43. IP

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low Demand
Here's how IP is used in Program/Project Manager jobs:
  • Scheduled time-sensitive projects monitored and controlled database change requests for multiple projects and sub-projects for domestic, international and government clients.
  • Delivered health system solution documents for segregation of core services to senior leadership for consideration and approval.
  • Directed support equipment configuration and control; writes/reviews technical content and equipment modifications, reviews/monitors deficiency reports.
  • Managed multiple new product development efforts ensuring customer requirements and expectations were met.
  • Managed multiple work streams navigating complex organizational dynamics and conflicting stakeholder requirements.
  • Provided internal consulting services to multiple projects & strategic business initiatives.
  • Participated in health system planning sessions for managed services transition.
  • Facilitated weekly program status meetings with senior leadership.
  • Planned, tested, and implemented a technology insertion project to redesign the preservation quality assurance process in shipyards.
  • Directed all aspects of implementing and maintaining the Cisco Unified IP Interactive Voice Response System (IVR) company-wide.
  • Used negotiation skills to improve delivery dates of equipment and fiber required for project completion.
  • Managed the development, acquisition, and disposition of support equipment valued at $1.5M.
  • Developed marketing tools to increase membership and assist with public knowledge on the organization.
  • Developed and fielded new piece of support equipment and new piece of test equipment
  • Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.
  • Coordinated and managed staff, prioritizing workload and maintaining balance between multiple projects.
  • Created and managed profit & loss incentive program for multiple contracts.
  • Recruited program participants, and maintained family support teams.
  • Project Description: - AMS engagement for Eli Lilly, which involved supporting 600+ applications across multiple technologies involving 425 FTEs.
  • Provide operational support to the Waukegan Township Assistance Program.

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44. Itil

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low Demand
Here's how Itil is used in Program/Project Manager jobs:
  • Championed organizational changes resulting in operational cost reduction Fostered Service/Incident management initiatives using the ITIL framework.
  • Participated in initiative for ITIL V3 implementation within FMS technical operations teams.
  • Implemented ITIL Change Management and performed ongoing coordination/management of change requests.
  • Managed all change management records for Sprint Velocity using HP Service Manager per ITIL v3.0 standards.
  • Developed / implemented contingency solutions, based on industry best practices (ITIL).
  • Integrated SOX controls into the design of the ITIL Change & CFG Management processes.
  • Implemented the ITIL Continual Service Improvement process for CT DoIT services Team employees.
  • Deployed ITIL best practices, and enhanced processes to provide additional value-added functionality.
  • Implemented multiple ITIL related processes, including Change and Release and Incident Management.
  • Tracked Change Management Remedy Process for application release to adhere to ITIL Standards.
  • Collaborated with Release Management Team to adopt ITIL standards for new releases.
  • Implemented strategic business processes in accordance with ITIL best practices.
  • Conformed to ITIL processes when possible with acquired assets.
  • Lead consultant in an ITIL based Business Services Management team providing project and operational support for the various departmental deliverables.
  • Created an ITIL Strategic Planning Roadmap Service - targeting Client's Senior Management and CIO's.
  • Developed new strategic PMO best practices and leveraged ITIL metrologies for project tracking.
  • Completed my Information Technology Infrastructure Library (ITIL) certification as well as my Sun Microsystems Solaris certifications.
  • Key Accomplishments: * Global Process Owner for the ITIL Problem Mgt and Capacity Mgt areas for the GM account.
  • created metrics for the aforementioned ITIL processes: for the Program, Project, Incident and Change Mgmt.
  • Applied ITIL, CMMI and "Enterprise Performance Life Cycle" processes.

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45. Action Items

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low Demand
Here's how Action Items is used in Program/Project Manager jobs:
  • Implemented item tracking process ensuring all action items identified in meetings were completed.
  • Adhered to high quality standards, and met customer expectations by ensuring all action items completed on time and within budget.
  • Led weekly status meetings including reviewing and tracking open issues, action items, upcoming scheduled work, and project status.
  • Add trend lines in Business metrics reporting; update aging and on time/ past due items in Action items reporting.
  • Chaired weekly meetings for Accounting Operations, Business Readiness; setup agenda, tracked action items to closure.
  • Coordinate planning meetings and distribute meeting minutes and follow up on assigned action items.
  • Identified, tracked and managed all project-related issues, risks, and action items.
  • Assisted team leads in setting up meetings, documenting and completing action items.
  • Administered all Projects, ensured completion of action items and change control process.
  • Shared the meeting minutes along with the action items to all participants.
  • Chaired weekly team meetings and assigned action items, resolved issues.
  • Facilitate various types of meetings and track action items to completion.
  • Maintain action items, issue resolution and risk management logs.
  • Manage action items/tasks and follow-up to ensure adherence to deadlines.
  • Track the high level action items to closure.
  • Track all open action items and manage them.
  • Ensured all action items were resolved.
  • Generate project reports including status, risks, issues and action items and represent project team in operational steering commitee meetings.
  • Managed active projects as Project Manager and coordinated production reviews, feedback, action items, and deliverables.
  • Created a Sharepoint site to automate the documentation of program risks, issues, and action items.

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46. Unix

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low Demand
Here's how Unix is used in Program/Project Manager jobs:
  • Implemented controls for separation of duties with MS SQL server, Oracle 9i and UNIX environments.
  • Directed Air Combat Command's move from complex UNIX based GCCS system to personal computers.
  • Code assessments included both mainframe (COBOL) and UNIX client server systems.
  • Managed 7 system engineers in replacing UNIX workstations with personal computers.
  • Managed large development teams Oracle /Unix and web technologies
  • Ported PDM product onto different Unix OS flavors.
  • Assessed Best Program within Infosys for the year 2005 Technology - Unix, Oracle and Java applications
  • Well versed in various technologies, primarily in Mainframes, Unix C, .NET and Java.
  • Simulated an instant messaging system in UNIX, which allow multiple users to login and communicate.
  • Managed an enterprise program to migrate from UNIX to AIX virtualized environment.

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47. Project Activities

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low Demand
Here's how Project Activities is used in Program/Project Manager jobs:
  • Designed framework for effectively managing program priorities, project activities, and operational issues while meeting critical deadlines.
  • Negotiate with department managers for allocation of required resources needed to support project activities.
  • Coordinated project activities between multiple outsourced suppliers and contractors.
  • Hired technical professionals to support various project activities.
  • Manage and monitor program finance and budgets, ensuring that all project activities are in accordance with budget lines.
  • Planned project activities, engaged department heads, coordinated communications, reported to the most senior of executive management.
  • Managed stakeholders' expectations by ensuring timely communication and management of project activities, risks, and issues.
  • Identified staffing needs and staffing for business, development and testing team members to support project activities.
  • Project Coordinator: I was responsible for coordinating project activities, tracking milestones and project schedule.
  • Compile all daily project activities including photos, materials received, accomplished work.
  • Track the progression of critical project activities using MS Project.
  • Manage and coordinate project activities as per project plans.
  • Established dashboard reports presenting a snapshot of project activities.
  • Coordinate project activities with other program and project managers.
  • Ensured transparency of project activities and status.
  • Coordinate project activities with clients.
  • Selected Projects: SharePoint Implementation Supporting IT project activities to optimize project management function for Naval Enterprise Network Program Office.
  • Achieved program results and deliverables by leading all project activities, having full accountability and providing escalation support to customers.
  • Monitored contractors and project activities for program compliance and adherence to project timelines.
  • Developed detail plans; coordinated multiple tasks, and executed project activities to achieve milestones and deliverables.

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48. PMI

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low Demand
Here's how PMI is used in Program/Project Manager jobs:
  • Developed methodology for evaluation of special projects and instilled PMI project management standards for large complex projects.
  • Utilized traditional PMI project management techniques as well as Agile methodology.
  • Identified as a leader in PM giveback and education who regularly mentored PMs through the PMI and IBM certification process.
  • Used Bank of America's project management methodology (DMAIC) based on Six Sigma, CMMI, and PMI.
  • Project Management - PMP certified - Development, maintenance, and dissemination for PMI-base project management.
  • Project Management Professional (PMP) certification from Project Management Institute (PMI).
  • Implemented PMI-based Visa methodology to manage SDLC for a team of four developers.
  • Ensured Project Management Best Practices is carried out using the PMI process model.
  • Managed the Afloat Patch Management Interface (APMI) database project.
  • Manage the work process across projects as per PMI standards.
  • Instituted PMI Project Life-Cycle Methodology and Project Office Notebook tools.
  • Follow PMI guidelines and processes on project delivery and artifacts.
  • Managed the Largest program ever undertaken by PMI.
  • Managed multiple IT projects using PMI PM Methodology.
  • Certified CAPM (PMI).
  • Employed PMI standard and Providence specific project management processes to assure consistent delivery methods across distinct program and project sponsorships.
  • Skilled in all aspects of project and program management in compliance with PMIs PMBOK Guide.
  • Project followed all PMI mandatory processes along with Eisai specific SDLC requirements.
  • Implemented PMIs/ITILs best practices throughout the projects; application, coding and QA standards.
  • Coordinate and supervise Nortel and Alcatel multi-site Applications and PBX installations in New England using PMI methodology.

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49. Configuration Management

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low Demand
Here's how Configuration Management is used in Program/Project Manager jobs:
  • Invoked quality assurance measures by setting up maintenance notifications, network change requests, performance reports, and configuration management.
  • Identified areas of improvement for system configuration management, streamlined and implemented internal implementation process and reduced system implementation time.
  • Attended regular key-user-group meetings to promote continuing education and best practice sharing for Sun s configuration management and patching tools.
  • Upgraded and expanded the architecture and configuration management baseline in order to meet ATF mission requirements for 24X7X365 availability.
  • Initiated documented asset discovery and configuration management controls for all application components, assessed security measures and vulnerabilities.
  • Resolved and tracked escalation paths for configuration management updates, scheduling and implementation issues for four functional departments.
  • Planned, developed, documented and executed configuration management and change control for military and ITAR programs.
  • Established Configuration Management and QMS process internal to Chinese factories.
  • Managed the change and configuration management processes.
  • Managed Configuration management process for 2 projects
  • Documented Best Practices in multiple areas including SLA's, Product and Service Catalogs, Configuration Management, and QA/Test.
  • Managed the completion of a web based electronic configuration management system to replace legacy system for NASA & USA subcontractors.
  • Devised and executed project plan, managed risks and issues, performed change control and configuration management.
  • Managed the OS / Configuration Management teams to develop preliminary drivers for HBA bring up.
  • Implemented Configuration Management Database (CMDB) from scratch.
  • Maintained Circuit Configuration Management Database (CCMDB).
  • Managed the change and configuration management processes External vendor sourcing, negotiating and management.
  • Create CPE Models' BOMs and Engineering Change Requests in both Largo & Oakland Agile Configuration Management Systems.
  • Lead manager associated with the Configuration Management Process (i.e.
  • Service support included Configuration Management - physical and logical perspective of the IT infrastructure and the IT services being provided.

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50. ROI

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low Demand
Here's how ROI is used in Program/Project Manager jobs:
  • Championed business case RFP/RFI/ROI analysis of services/systems proposals and orchestrated the project planning and integration/acceptance into production.
  • Pioneered innovative strategies for partnership-based equipment funding to resolve shortages, rapidly generating $26M ROI on new equipment partnerships.
  • Provided strategic advice and detailed work plan addressing mismanagement, low ROI, stakeholder mistrust, and poor response mechanisms.
  • Provided return on investment (ROI) reports supporting the best/better decision to achieve quality while maintaining fiscal/project constraints.
  • Program exceeded Level 1 goals for satisfaction, learning effectiveness, job impact, business results and ROI.
  • Cultivated and evolved supplier relationship to strategic partnership; maximized ROI in less than 12 months.
  • Created and managed organizational metrics tracking: operations, sales, client retention, ROI.
  • Developed business cases and capital funding requirements for proposed initiatives along with IRR and ROI.
  • Managed weekly status meetings with upper management providing updates and ROI analysis on various projects.
  • General Motors - Detroit, MI - Project Manager - EPM Data Warehousing Implementation.
  • Led 7 project managers reducing inefficiencies and cost while increasing RoI.
  • Realized a 26% ROI for HP for network solution.
  • Consulted on Return on Investment (ROI) analysis.
  • Determine LOE and ROI for project budget viability.
  • Achieved return on investments (ROI) as high as 430% on single projects.
  • Achieved average ROI of $10.
  • Program Manager for a project maximizing a $1.4 $3.4 million ROI by creating supporting evidence for global Architectural approval.
  • Mixed code environment: Java, C++ and across all platforms, iOS, Android and Windows.
  • Designed the operational strategy roadmap, return on investments (ROI) and break even analysis.
  • Provided weekly progress and financial reports Oversaw Cost Benefit, ROI and TCO analysis.

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Program/Project Manager Jobs

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20 Most Common Skills For A Program/Project Manager

Project Management

40.0%

Status Reports

10.3%

Resource Management

5.9%

Ensure Compliance

5.8%

Business Requirements

5.2%

Infrastructure

5.2%

PMO

3.6%

Process Improvement

2.8%

Sharepoint

2.3%

Risk Management

2.2%

Sdlc

2.1%

Software Development

2.0%

Logistics

1.9%

Customer Service

1.9%

Management System

1.7%

ERP

1.7%

QA

1.5%

Waterfall

1.3%

Scrum

1.3%

RFP

1.2%
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Typical Skill-Sets Required For A Program/Project Manager

Rank Skill
1 Project Management 31.9%
2 Status Reports 8.2%
3 Resource Management 4.7%
4 Ensure Compliance 4.7%
5 Business Requirements 4.2%
6 Infrastructure 4.2%
7 PMO 2.8%
8 Process Improvement 2.2%
9 Sharepoint 1.9%
10 Risk Management 1.8%
11 Sdlc 1.7%
12 Software Development 1.6%
13 Logistics 1.5%
14 Customer Service 1.5%
15 Management System 1.4%
16 ERP 1.3%
17 QA 1.2%
18 Waterfall 1.0%
19 Scrum 1.0%
20 RFP 1.0%
21 Business Development 0.9%
22 Business Units 0.9%
23 CRM 0.9%
24 HR 0.9%
25 Cost Savings 0.9%
26 Information Technology 0.9%
27 SQL 0.8%
28 Vendor Management 0.8%
29 Internet 0.8%
30 Executive Management 0.8%
31 Web Application 0.8%
32 Visio 0.7%
33 DOD 0.7%
34 UAT 0.7%
35 Technical Support 0.7%
36 Sigma 0.6%
37 Resource Allocation 0.6%
38 SLA 0.6%
39 SME 0.6%
40 WBS 0.6%
41 Clarity 0.6%
42 Business Partners 0.6%
43 IP 0.5%
44 Itil 0.5%
45 Action Items 0.5%
46 Unix 0.5%
47 Project Activities 0.5%
48 PMI 0.5%
49 Configuration Management 0.5%
50 ROI 0.5%
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46,792 Program/Project Manager Jobs

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