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Become A Program Representative

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Working As A Program Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Program Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Program Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Program Representative jobs

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Program Representative Career Paths

Program Representative
Adjunct Instructor Attorney Office Manager
Accounting Manager
7 Yearsyrs
Adjunct Instructor Professor Attorney
Assistant Vice President
7 Yearsyrs
Communications Director Chief Executive Officer Accounts Payable Clerk
Business Office Manager
8 Yearsyrs
Teacher Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
Program Director Operations Director Chief Operating Officer
Chief Executive Officer
8 Yearsyrs
Programming Specialist Program Manager General Manager
Chief Operating Officer
11 Yearsyrs
Mentor Case Manager Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Program Manager General Manager
District Manager
7 Yearsyrs
Facility Security Officer Security Administrator Business Analyst
Information Technology Manager
8 Yearsyrs
Communications Director Marketing Director Sales Consultant
Internet Sales Manager
6 Yearsyrs
Teacher Team Leader Production Supervisor
Logistics Manager
7 Yearsyrs
Programming Specialist Program Coordinator Assistant Director
Office Manager
5 Yearsyrs
Program Manager Marketing Manager General Manager
Operations Director
9 Yearsyrs
Counselor Program Coordinator Project Coordinator
Operations Manager
7 Yearsyrs
Facility Security Officer Security Manager Project Manager
Product Manager
7 Yearsyrs
Program Coordinator Project Manager
Program Manager
8 Yearsyrs
Counselor Instructor Operations Manager
Purchasing Manager
9 Yearsyrs
Program Director General Manager District Manager
Regional Manager
8 Yearsyrs
Program Coordinator Program Manager
Senior Manager
10 Yearsyrs
Mentor Instructor Case Manager
Service Director
9 Yearsyrs
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Program Representative Demographics

Gender

Female

66.0%

Male

31.6%

Unknown

2.4%
Ethnicity

White

77.9%

Hispanic or Latino

11.2%

Asian

8.5%

Unknown

1.7%

Black or African American

0.7%
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Languages Spoken

Spanish

51.7%

French

8.0%

German

6.9%

Italian

5.7%

Russian

4.6%

Portuguese

2.3%

Chinese

2.3%

Hebrew

2.3%

Korean

2.3%

Albanian

2.3%

Vietnamese

1.1%

Yoruba

1.1%

Mandarin

1.1%

Armenian

1.1%

Tagalog

1.1%

Urdu

1.1%

Arabic

1.1%

Tibetan

1.1%

Thai

1.1%

Hindi

1.1%
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Program Representative Education

Schools

University of Phoenix

9.4%

Montgomery College

5.8%

University of California - Los Angeles

5.8%

Strayer University

5.8%

University of South Florida

5.1%

University of Maryland - University College

5.1%

Ohio State University

5.1%

San Diego State University

5.1%

Central Michigan University

5.1%

Villanova University

4.3%

Michigan State University

4.3%

University of California - Irvine

4.3%

University of Florida

4.3%

University of Massachusetts - Boston

4.3%

University of California - Davis

4.3%

Southern New Hampshire University

4.3%

University of California - San Diego

4.3%

Liberty University

4.3%

Capella University

4.3%

University of Arizona

4.3%
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Majors

Business

31.8%

Psychology

8.7%

Communication

5.5%

Criminal Justice

4.7%

Management

3.8%

Human Resources Management

3.8%

Marketing

3.8%

Liberal Arts

3.6%

Health Care Administration

3.6%

Counseling Psychology

3.4%

Political Science

3.2%

Social Work

3.0%

Finance

3.0%

Accounting

3.0%

English

2.8%

Sociology

2.7%

General Studies

2.5%

Human Services

2.5%

School Counseling

2.3%

Kinesiology

2.3%
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Degrees

Bachelors

39.5%

Masters

26.5%

Other

17.7%

Associate

7.6%

Certificate

4.5%

Doctorate

3.4%

Diploma

0.6%

License

0.3%
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Full Time
Part Time
Internship
Temporary

Top Skills for A Program Representative

TechnicalAssistanceProceduresCustomerServicePersonnelConductDataEntrySafetyOutboundCallsPharmacyInboundCallsDiseaseManagementSurveyVeteransAvailableServicesInsuranceCoverageInitialContactManagementProgramsDisabilityMemberInquiriesEmergencySpecialProjectsTechnicalSupport

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Top Program Representative Skills

  1. Technical Assistance
  2. Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Manage and coordinate regional consolidated test sites; review, provide technical assistance and grade grant applications.
  • Administered security procedures for classified, proprietary and export controlled material.
  • Provide Internal Customer Service/Sales Support.
  • Provided daily SAP security coordination with subcontractors, Government Customers, and internal security personnel for multiple SAP programs.
  • Conduct periodic safety inspections, document findings, and implement corrective actions.

Top Program Representative Employers

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Program Representative Videos

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