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Become A Program Representative

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Working As A Program Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $69,448

    Average Salary

What Does A Program Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Program Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Program Representative Demographics

Gender

Female

65.6%

Male

32.0%

Unknown

2.4%
Ethnicity

White

59.7%

Hispanic or Latino

16.4%

Black or African American

11.4%

Asian

8.7%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

52.9%

French

6.9%

German

5.7%

Italian

5.7%

Russian

4.6%

Portuguese

3.4%

Chinese

2.3%

Hebrew

2.3%

Korean

2.3%

Albanian

2.3%

Vietnamese

1.1%

Yoruba

1.1%

Mandarin

1.1%

Armenian

1.1%

Tagalog

1.1%

Urdu

1.1%

Arabic

1.1%

Tibetan

1.1%

Thai

1.1%

Hindi

1.1%
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Program Representative Education

Schools

University of Phoenix

8.5%

Montgomery College

7.1%

University of Maryland - University College

5.7%

Strayer University

5.7%

University of South Florida

5.0%

Michigan State University

5.0%

University of California - Los Angeles

5.0%

Ohio State University

5.0%

West Virginia University

5.0%

San Diego State University

5.0%

University of Florida

5.0%

Florida State University

4.3%

University of California - Davis

4.3%

Northern Illinois University

4.3%

Southern New Hampshire University

4.3%

University of California - San Diego

4.3%

Liberty University

4.3%

Central Michigan University

4.3%

Capella University

4.3%

University of Arizona

4.3%
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Majors

Business

32.1%

Psychology

7.8%

Communication

5.5%

Criminal Justice

4.7%

Management

4.5%

Marketing

4.0%

Human Resources Management

3.8%

Counseling Psychology

3.4%

Liberal Arts

3.4%

Political Science

3.2%

Health Care Administration

3.2%

Accounting

3.2%

Social Work

3.0%

Finance

2.8%

General Studies

2.6%

Education

2.6%

Sociology

2.6%

English

2.5%

Computer Information Systems

2.5%

Human Services

2.5%
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Degrees

Bachelors

39.4%

Masters

26.7%

Other

17.6%

Associate

7.6%

Certificate

4.2%

Doctorate

3.4%

Diploma

0.6%

License

0.4%
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How Would You Rate The Salary Of a Program Representative?

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Top Skills for A Program Representative

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  1. Technical Support
  2. Procedures
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Provided technical support to all registered users by resetting passwords & unlocking disabled accounts.
  • Program, develop and administer security procedures for classified or proprietary materials, documents and equipment.
  • Demonstrated strong interpersonal skills with excellent customer service skills and great problem-solving abilities.
  • Answer and properly respond to phone calls from residents, contractors and community partners.
  • Provided daily SAP security coordination with subcontractors, Government Customers, and internal security personnel for multiple SAP programs.

How Would You Rate Working As a Program Representative?

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Top 10 Best States for Program Representatives

  1. Rhode Island
  2. New Hampshire
  3. Wisconsin
  4. Massachusetts
  5. Minnesota
  6. Iowa
  7. Washington
  8. Connecticut
  9. Ohio
  10. North Dakota
  • (248 jobs)
  • (375 jobs)
  • (1,089 jobs)
  • (1,279 jobs)
  • (1,054 jobs)
  • (665 jobs)
  • (856 jobs)
  • (450 jobs)
  • (2,492 jobs)
  • (138 jobs)

Top Program Representative Employers

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Jobs From Top Program Representative Employers

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