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What does a program representative do?

Updated January 8, 2025
7 min read
What does a program representative do

A program representative acts as a liaison between a company and its clients, including external parties such as distributors and suppliers. Although the duties may depend on one's line of work or industry of employment, their responsibilities typically include introducing and discussing the vision and mission of the programs to clients, offering products and services, answering inquiries, and addressing any issues and concerns, resolving them promptly and efficiently. Furthermore, as a program representative, it is essential to have extensive knowledge of the programs and projects they represent, including its policies and regulations.

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Program representative responsibilities

Here are examples of responsibilities from real program representative resumes:

  • Manage applicant and student files electronically within CampusVue software.
  • Research current DARPA, DoD and IC policies and advise performers on relevant regulations.
  • Process complaints for Medicare and Medicaid members and providers.
  • Maintain master access rosters for all DARPA special access programs.
  • Travele to medical offices to abstract files need to collect data for Medicare reports.
  • Access members' private information for the purpose of identification and to maintain HIPAA privacy.
  • Host events to provide information to jobseekers and employers through PowerPoint presentations, handouts, and discussion groups.
  • Assist UI & JS clients by telephone and in person, in order to resolve their problems or concerns.
  • Coordinate program security relate actions via DOD, SAF/AQ, and private industry contractors as needed to facilitate program milestones.
  • Research and recommend to the government PSO long and short range security strategies and tactics for new or establish programs.
  • Verify and complete insurance information on new and follow-up patients for ongoing infusion treatments.
  • Maintain current and accurate records of all relevant communications among patients, physicians, and pharmaceutical representatives.
  • Counsele veterans on government assistance and professional credentialing programs to include vocational rehabilitation training and veterans' educational programs.
  • Oklahomaprovide vocational counseling to promote placements and other employment services for job applicants; provides priority services to qualify disabled veterans.
  • Verify medicaid waive eligibility for non-emergency transportation.

Program representative skills and personality traits

We calculated that 15% of Program Representatives are proficient in Customer Service, Patients, and Veterans. They’re also known for soft skills such as Organizational skills, Time-management skills, and Problem-solving skills.

We break down the percentage of Program Representatives that have these skills listed on their resume here:

  • Customer Service, 15%

    Provided superior customer service for prospective students via email and phone regarding application status and required enrollment and orientation processes.

  • Patients, 14%

    Interviewed patients diagnosed with sexually transmitted or AIDS; persons with a laboratory test indicating sexually transmitted disease infection.

  • Veterans, 13%

    OklahomaProvided vocational counseling to promote placements and other employment services for job applicants; provides priority services to qualified disabled veterans.

  • ICD, 9%

    Apply a working knowledge of: Executive Order 13526, NISPOM, NISPOM Overprint, ICD series, and DCID series.

  • Sap Security, 8%

    Provided daily SAP security coordination with subcontractors, Government Customers, and internal security personnel for multiple SAP programs.

  • SCI, 8%

    Develop working knowledge of SCI and JAFAN security requirements in addition to collateral security requirements.

"customer service," "patients," and "veterans" are among the most common skills that program representatives use at work. You can find even more program representative responsibilities below, including:

Organizational skills. To carry out their duties, the most important skill for a program representative to have is organizational skills. Their role and responsibilities require that "social and human service assistants must often complete lots of paperwork and work with many different clients." Program representatives often use organizational skills in their day-to-day job, as shown by this real resume: "completed nan mckay certification skills used strong organizational skills, attention to detail, phone/ customer service skills, outlook calendar"

Time-management skills. Another soft skill that's essential for fulfilling program representative duties is time-management skills. The role rewards competence in this skill because "social and human service assistants often work with many clients." According to a program representative resume, here's how program representatives can utilize time-management skills in their job responsibilities: "researched and timely provided accurate and comprehensive insurance coverages for patients; using great time-management and multi-tasking skills. "

Problem-solving skills. program representatives are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to program representative responsibilities, because "social and human service assistants help clients find solutions to their problems." A program representative resume example shows how problem-solving skills is used in the workplace: "managed patient accounts, researched insurance coverage, obtained authorizations, researched denied appeals, resolved billing/collection issues. "

Communication skills. For certain program representative responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a program representative rely on this skill, as "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." For example, this snippet was taken directly from a resume about how this skill applies to what program representatives do: "provided programmatic and financial technical assistance to contractors during onsite reviews, telephone communications and written correspondence. "

Compassion. Another common skill required for program representative responsibilities is "compassion." This skill comes up in the duties of program representatives all the time, as "social and human service assistants often work with people who are in stressful and difficult situations." An excerpt from a real program representative resume shows how this skill is central to what a program representative does: "answered telephone calls professionally and pleasantly, using a caring and compassionate tone of voice. "

Interpersonal skills. Another skill commonly found on program representative job descriptions is "interpersonal skills." It can come up quite often in program representative duties, since "social and human service assistants must make their clients feel comfortable discussing sensitive issues." Here's an example from a resume of how this skill fits into day-to-day program representative responsibilities: "provided routine eligibility determinations by interpersonal communication with 1000+ citizens. "

See the full list of program representative skills

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Compare different program representatives

Program representative vs. Liaison

A liaison is a middle person responsible for collaborating different institutes, managing professional relationships to create benefiting results that would help a business' meet its goals and objectives. Duties of a liaison include facilitating communications, establishing partnership contract plans and procedures, managing conflicts, providing immediate resolution for concerns, and evaluating collaboration parameters. A liaison must be highly knowledgeable about the subject matters of the represented organization, handling inquiries, and coming up with strategic solutions to make the project successful.

We looked at the average program representative salary and compared it with the wages of a liaison. Generally speaking, liaisons are paid $16,125 higher than program representatives per year.While the two careers have a salary gap, they share some of the same responsibilities. Employees in both program representative and liaison positions are skilled in customer service, patients, and veterans.

These skill sets are where the common ground ends though. The responsibilities of a program representative are more likely to require skills like "icd," "sap security," "sci," and "collective bargaining." On the other hand, a job as a liaison requires skills like "home health," "rehabilitation," "social work," and "patient care." As you can see, what employees do in each career varies considerably.

On average, liaisons reach similar levels of education than program representatives. Liaisons are 0.6% more likely to earn a Master's Degree and 0.8% more likely to graduate with a Doctoral Degree.

Program representative vs. Activity assistant

Activity assistants are the ones who organize and execute activities in different settings, including recreation centers, camps, cruise ships, and retirement or nursing homes. They design programs to encourage physical activity, increase socialization, deliver continuing education, and provide entertainment. They are also the ones who handle logistics, select and demonstrate activities, maintain proper equipment, and ensure the safety of participants. They can work full-time, part-time, or seasonally in different settings depending on the kind of clients that they cater to.

A career as a activity assistant brings a lower average salary when compared to the average annual salary of a program representative. In fact, activity assistants salary is $8,001 lower than the salary of program representatives per year.Only some things about these jobs are the same. Take their skills, for example. Program representatives and activity assistants both require similar skills like "customer service," "patients," and "social events" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that program representative responsibilities requires skills like "veterans," "icd," "sap security," and "sci." But an activity assistant might use other skills in their typical duties, such as, "home health," "rehabilitation," "senior care," and "good judgment."

Average education levels between the two professions vary. Activity assistants tend to reach lower levels of education than program representatives. In fact, they're 8.0% less likely to graduate with a Master's Degree and 0.8% less likely to earn a Doctoral Degree.

Program representative vs. Service assistant

A Service Assistant's responsibility depends on the line of work or industry involved. However, the primary responsibility of a Service Assistant is to respond to a customer's inquiry and offer them assistance, a suggestion, or a solution. Aside from ensuring customer satisfaction, a Service Assistant may also process payments, discuss product information, and sell products or services in adherence to the company's policies and regulations. Furthermore, A Service Assistant needs to keep records of transactions at all times and report to management or supervisors.

On average, service assistants earn lower salaries than program representatives, with a $5,684 difference per year.Using the responsibilities included on program representatives and service assistants resumes, we found that both professions have similar skill requirements, such as "customer service," "patients," and "veterans.rdquo;

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a program representative is likely to be skilled in "icd," "sap security," "sci," and "dod," while a typical service assistant is skilled in "excellent interpersonal," "basic math," "customer satisfaction," and "math."

When it comes to education, service assistants tend to earn lower degree levels compared to program representatives. In fact, they're 7.5% less likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.

Program representative vs. Social work internship

Social work interns are students who chose to do their on-the-job training in the field of social work. They apply for an internship at social services facilities. They are usually assigned to do administrative or clerical activities such as sorting through files, updating records, organizing documents, and filing reports. Aside from clerical tasks, they also get exposed to program or project management by working on program-specific initiatives. They get exposed to planning, resource managing, implementing, and evaluating. They may also join their supervisors during field activities.

Social work interns average a lower salary than the annual salary of program representatives. The difference is about $434 per year.While both program representatives and social work interns complete day-to-day tasks using similar skills like patients, veterans, and financial assistance, the two careers vary in some skills.Each job also requires different skills to carry out their responsibilities. A program representative uses "customer service," "icd," "sap security," and "sci." Social work interns are more likely to have duties that require skills in "social work," "intake assessments," "mental health," and "community resources. "The average resume of social work interns showed that they earn similar levels of education compared to program representatives. So much so that theyacirc;euro;trade;re 0.2% more likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 0.4%.

Types of program representative

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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