Program support assistant resume examples from 2025
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How to write a program support assistant resume
Craft a resume summary statement
A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in program support assistant-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
These tips will help you demonstrate why you are the perfect fit for the program support assistant position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
- Include as many relevant hard skills and soft skills as possible from the listing.
- Use the most up to date and accurate terms. Don't forget to be specific.
Here are example skills to include in your “Area of Expertise” on a program support assistant resume:
- Patients
- Veterans
- Program Support
- Customer Service
- Rehabilitation
- Provides Administrative Support
- Data Entry
- Patient Care
- Developmental Disabilities
- Direct Support
- Social Work
- Phone Calls
- Data Collection
- PowerPoint
- Word Processing
- HR
- Clerical Support
- Medical Terminology
- Telephone Calls
- Office Equipment
- Timekeeping
- Meeting Minutes
- Scheduling Appointments
- Personnel Actions
- Collating
- Administrative Functions
- Travel Arrangements
- SharePoint
- Management System
- Primary Care
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write program support assistant experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are great bullet points from program support assistant resumes:
Work history example #1
Program Support Assistant
Michigan State University
- Installed/configured/used/maintained Windows 2000/XP/7, Linux (Debian) OS and software.
- Maintained confidentiality and adhered to all HIPPA privacy rules.
- Promoted Seton Hill University through interaction with incoming students and parents.
- Worked closely with program director and maintained communication with other program personnel to coordinate activities and assure compliance.
- Organized and worked with computers daily; Windows 7, Excel, Power Point, and Data entry.
Work history example #2
Program Support Assistant
Zenefits
- Provided world-class support (via phone and email) to help clients troubleshoot and resolve complex technical questions.
- Created internal and client-facing documentation related to technical support/troubleshooting and best practices
- Revised and approved time cards for processing by payroll department.
- Managed confidential matters including enrollment, financial reports, assessment records, disciplinary proceedings, privileged communication, and student records.
- Maintained, perform and process security investigation and clearance requirements for the unit and file security paperwork in personal files.
Work history example #3
Program Clerk
San Diego County Credit Union
- Created informational packets for distribution throughout county facilities.
- Assisted Accounts Payable in the elaboration of payment request and payroll.
- Answered questions and resolved problems for the internal team and cross-functionally as it related to department corporate communications.
- Established and maintained professional relationship and communication with all levels of management to support organizational goals.
- Followed procedures using Mainframe and Access to process monthly renewals for underwriters to retain existing business.
Work history example #4
Program Assistant
Boys & Girls Club
- Provided parents with ongoing information about events and activities through a self-created weekly newsletter.
- Worked with children of varying ages (Kindergarten up to 12th).
- Helped elementary school students with reading and mathematics homework after school.
- Supervised, mentored, and tutored elementary students with reading and mathematics.
- Welcomed parents and their children to the Teen Center.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from program support assistant resumes:
Master's Degree in psychology
University of North Carolina at Chapel Hill, Chapel Hill, NC
2008 - 2009
High School Diploma
2015 - 2015
Highlight your program support assistant certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your program support assistant resume:
- Certified Nurse Assistant (CNA)
- Medical Assistant
- Certified Billing and Coding Specialist (CBCS)
- Basic Life Support for Healthcare and Public Safety (BLS)
- Certified Pharmacy Technician (CPhT)
- Certified Medical Administrative Assistant (CMAA)
- Certified Medical Office Manager (CMOM)
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified Clinical Medical Assistant (NHA)
- Medication Aide Certification (MACE)