What does a program support assistant do?

A program support assistant is responsible for performing administrative functions to ensure a program's smooth operations. Program support assistants organize the necessary documents, create the expense sheet, respond to the clients' inquiries and concerns, negotiate with vendors and suppliers, and conduct data analysis. They also act as a liaison between the clients and the senior planners to resolve issues and address the clients' requests. A program support assistant maintains the accuracy of client information on the database and regularly updates the clients' files as needed.
Program support assistant responsibilities
Here are examples of responsibilities from real program support assistant resumes:
- Create reports, graphs, and PowerPoint presentations for special projects.
- Design and implement new web pages for all libraries in the district using HTML.
- Perform student information management application updates and maintain SharePoint log.
- Ensure all timekeeping data are accurate and produce routine timekeeping reports as requested.
- Establish and maintain a computerize tracking system on SharePoint for all congressional correspondence.
- Assist with eligibility and enrollment of new veterans; produce primary care assignments and arrange initial medical appointments.
- Obtain and verify accuracy of patients' demographics and contact information while acquiring authorization signatures for require HIPAA documents.
- Revamp timekeeping standards, which dramatically diminish reporting tardiness and increase leave usage accuracy; in-line with payroll parameters.
- Administer baseline structure interviews and standardize observational protocols to patients to rate symptoms and collect study data and follow-up assessments.
- Utilize the tracking system to enter all demographics for tenant petitions, capitol improvements, voluntary agreements and substantial rehabilitation cases.
- Help with the implementation of the new CRP program and update the files and programs.
- Provide information to producers concerning CRP, explain programs, and discuss new and revise agreements.
- Monitor leave records for assign district personnel using PeopleSoft program software.
Program support assistant skills and personality traits
We calculated that 14% of Program Support Assistants are proficient in Patients, Veterans, and Program Support. They’re also known for soft skills such as Communication skills, Compassion, and Time-management skills.
We break down the percentage of Program Support Assistants that have these skills listed on their resume here:
- Patients, 14%
Administered baseline structured interviews and standardized observational protocols to patients to rate symptoms and collect study data and follow-up assessments.
- Veterans, 10%
Served as Personal Identity Verification (PIV)Sponsor for Pathology and Laboratory Service for District of Columbia Veterans Administrations Medical Center
- Program Support, 8%
Program Support/Medical Assistant, GSI was responsible to medical release/legal release of information concerning any/all inpatient and outpatients medical records.
- Customer Service, 8%
Interact with co-workers at all levels in the organization in a collaborative and customer service-oriented manner.
- Rehabilitation, 5%
Reported veteran progress to rehabilitation counselors and case managers on a weekly basis.
- Provides Administrative Support, 4%
Manage office operations (including filing of sensitive records), provides administrative support to supervisor and staff members.
"patients," "veterans," and "program support" are among the most common skills that program support assistants use at work. You can find even more program support assistant responsibilities below, including:
Communication skills. The most essential soft skill for a program support assistant to carry out their responsibilities is communication skills. This skill is important for the role because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Additionally, a program support assistant resume shows how their duties depend on communication skills: "utilized computer software systems for data management, word processing and communications. "
Compassion. Another soft skill that's essential for fulfilling program support assistant duties is compassion. The role rewards competence in this skill because "social and human service assistants often work with people who are in stressful and difficult situations." According to a program support assistant resume, here's how program support assistants can utilize compassion in their job responsibilities: "provide timely, professional and compassionate customer service to customers and coworkers. "
Time-management skills. This is an important skill for program support assistants to perform their duties. For an example of how program support assistant responsibilities depend on this skill, consider that "social and human service assistants often work with many clients." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a program support assistant: "train and guide customer service staff on timely treatment processes. ".
Problem-solving skills. A big part of what program support assistants do relies on "problem-solving skills." You can see how essential it is to program support assistant responsibilities because "social and human service assistants help clients find solutions to their problems." Here's an example of how this skill is used from a resume that represents typical program support assistant tasks: "perform data entry into departmental system of account corrections, changes, and/or resolved issues. "
Interpersonal skills. A commonly-found skill in program support assistant job descriptions, "interpersonal skills" is essential to what program support assistants do. Program support assistant responsibilities rely on this skill because "social and human service assistants must make their clients feel comfortable discussing sensitive issues." You can also see how program support assistant duties rely on interpersonal skills in this resume example: "use effective interpersonal and customer service skills in daily interactions with staff, soldiers, veterans and internal customers. "
Organizational skills. Lastly, "organizational skills" is an important element of what a program support assistant does. Program support assistant responsibilities require this skill because "social and human service assistants must often complete lots of paperwork and work with many different clients." This resume example highlights how program support assistant duties rely on this skill: "used hr metrics and data to identify and improve organizational issues and problems. "
The three companies that hire the most program support assistants are:
- ICF16 program support assistants jobs
- New York State Restaurant Association15 program support assistants jobs
- ChildServe8 program support assistants jobs
Choose from 10+ customizable program support assistant resume templates
Build a professional program support assistant resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your program support assistant resume.Compare different program support assistants
Program support assistant vs. Assistant program coordinator
An assistant program coordinator performs administrative support tasks and assists in organizing programs and activities under a program coordinator's supervision. Their responsibilities typically include monitoring the expenditures and schedules, preparing and processing documents, handling calls and correspondence, creating requests and proposals, communicating with vendors and suppliers, and updating records. They must also assist staff in various tasks and resolve issues promptly and efficiently. When it comes to employment opportunities, an assistant program coordinator may work at learning institutions, government agencies, and private companies.
There are some key differences in the responsibilities of each position. For example, program support assistant responsibilities require skills like "patients," "veterans," "program support," and "customer service." Meanwhile a typical assistant program coordinator has skills in areas such as "cpr," "mental health," "professional development," and "crisis intervention." This difference in skills reveals the differences in what each career does.
Assistant program coordinators earn the highest salaries when working in the government industry, with an average yearly salary of $41,967. On the other hand, program support assistants are paid more in the government industry with an average salary of $44,781.On average, assistant program coordinators reach higher levels of education than program support assistants. Assistant program coordinators are 5.5% more likely to earn a Master's Degree and 1.1% more likely to graduate with a Doctoral Degree.Program support assistant vs. Assistant program leader
Assistant program leaders are skilled professionals who are responsible for assisting program leaders in executing activities related to the goals and objectives of an organization. These assistant program leaders must train employees about the daily operations and quality performance to achieve improvements in their productivity. They are required to provide outstanding customer service to develop relationships and earn a reputation for increasing customer satisfaction. Assistant program leaders must also lead the assigned team to communicate the organization's sales goals that drove maximum results.
In addition to the difference in salary, there are some other key differences worth noting. For example, program support assistant responsibilities are more likely to require skills like "patients," "veterans," "program support," and "rehabilitation." Meanwhile, an assistant program leader has duties that require skills in areas such as "math," "leadership," "pet," and "customer satisfaction." These differences highlight just how different the day-to-day in each role looks.
On average, assistant program leaders earn a lower salary than program support assistants. Some industries support higher salaries in each profession. Interestingly enough, assistant program leaders earn the most pay in the finance industry with an average salary of $40,595. Whereas program support assistants have higher pay in the government industry, with an average salary of $44,781.assistant program leaders earn similar levels of education than program support assistants in general. They're 2.5% less likely to graduate with a Master's Degree and 1.1% more likely to earn a Doctoral Degree.Program support assistant vs. Support clerk
A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from program support assistant resumes include skills like "veterans," "program support," "rehabilitation," and "provides administrative support," whereas a support clerk is more likely to list skills in "front desk," "inventory control," "fax machines," and "financial transactions. "
Support clerks make a very good living in the government industry with an average annual salary of $35,567. On the other hand, program support assistants are paid the highest salary in the government industry, with average annual pay of $44,781.support clerks typically earn lower educational levels compared to program support assistants. Specifically, they're 6.0% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Program support assistant vs. Support
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
Types of program support assistant
Updated January 8, 2025











