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Program Support Clerk

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Become A Program Support Clerk

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Working As A Program Support Clerk

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Getting Information

  • Mostly Sitting

  • Repetitive

  • $30,000

    Average Salary

What Does A Program Support Clerk Do

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Duties

General office clerks typically do the following:

  • Answer and transfer telephone calls or take messages
  • Sort and deliver incoming mail and send outgoing mail
  • Schedule appointments and receive customers or visitors
  • Provide general information to staff, clients, or the public
  • Type, format, or edit routine memos or other reports
  • Copy, file, and update paper and electronic documents
  • Prepare and process bills and other office documents
  • Collect information and perform data entry

Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the current needs of the employer.

Some clerks file documents or answer phones; others enter data into computers or perform other tasks using software applications. They also frequently use photocopiers, scanners, fax machines, and other office equipment.

The specific duties assigned to clerks will depend on the type of office in which they work. For example, a general office clerk at a college or university processes application materials and answers questions from prospective students. A clerk at a hospital files and retrieves medical records.

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How To Become A Program Support Clerk

General office clerks typically need a high school diploma or equivalent and learn their skills on the job.

Education

General office clerks usually need a high school diploma or equivalent.

Courses in using computer applications, such as word processing and spreadsheet software, may be particularly helpful.

Training

General office clerks usually learn their skills while on the job. Their training typically lasts up to 1 month and may include instructions on office procedures, proper phone etiquette, and the use of office equipment.

Advancement

General office clerks may advance to other administrative positions with more responsibility, such as executive secretaries and executive administrative assistants.

Advancement opportunities often depend on work experience and the knowledge of computer applications, such as word processing and spreadsheet software.

Important Qualities

Customer-service skills. Clerks often provide general information to company staff, customers, or the public. They should be courteous and prompt with their responses.

Detail oriented. Clerks perform many clerical tasks, such as preparing bills that require attention to detail.

Organizational skills. Office clerks file and retrieve records. They need to keep records organized to be able to access them quickly and efficiently.

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Program Support Clerk Career Paths

Program Support Clerk
Secretary Legal Secretary Office Manager
Operations Manager
7 Yearsyrs
Secretary Legal Secretary
Office Manager
5 Yearsyrs
Secretary Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Voucher Examiner Accounting Technician Accountant
Controller
9 Yearsyrs
Voucher Examiner Accounting Technician Budget Analyst
Finance Manager
7 Yearsyrs
Voucher Examiner Accounting Technician Finance Analyst
Account Manager
5 Yearsyrs
Substitute Teacher Teacher Consultant
Accounting Manager
7 Yearsyrs
Substitute Teacher Consultant Manager
Service Manager
6 Yearsyrs
Substitute Teacher Consultant Owner
Co-Owner
6 Yearsyrs
Claims Assistant Claims Adjuster Assistant Manager
Communications Manager
6 Yearsyrs
Claims Assistant Claims Adjuster Office Manager
Facilities Manager
7 Yearsyrs
Claims Assistant Claims Adjuster Manager
Chief Executive Officer
8 Yearsyrs
Program Support Assistant Executive Assistant Office Manager
Business Manager
6 Yearsyrs
Program Support Assistant Executive Assistant Assistant Manager
Assistant General Manager
5 Yearsyrs
Program Support Assistant Program Assistant Team Leader
Branch Manager
6 Yearsyrs
Service Representative Account Executive Operations Manager
Site Manager
7 Yearsyrs
Service Representative Account Executive Manager
Director Of Human Resources
10 Yearsyrs
Service Representative Specialist Administrator
Business Office Manager
7 Yearsyrs
Human Resources Assistant Human Resources Coordinator Administrator
Administrative Manager
6 Yearsyrs
Human Resources Assistant Human Resources Coordinator Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Clerk Typist 3.7 years
Clerk Specialist 3.4 years
Administrative Support Clerk 3.2 years
Office Technician 3.1 years
Support Clerk 3.0 years
Business Office Clerk 3.0 years
Office Support Assistant 3.0 years
Administrative Clerk 2.9 years
Program Support Assistant 2.8 years
Junior Clerk 2.7 years
Medical Support Assistant 2.6 years
Clerk 2.4 years
General Clerk 2.4 years
Information Clerk Cashier 2.4 years
Front Office Clerk 2.3 years
Program Clerk 2.3 years
Clerk/Assistant 2.3 years
Office Support Clerk 2.3 years
Office Clerk 2.3 years
Program Support Clerk 2.0 years
Top Careers Before Program Support Clerk
Administrative Assistant 12.9%
Customer Service Representative 7.6%
Office Assistant 6.8%
File Clerk 6.0%
Office Manager 5.6%
Sales Associate 5.6%
Receptionist 5.6%
Cashier 5.6%
Internship 4.8%
Medical Clerk 4.4%
Program Support Assistant 4.4%
Secretary 4.4%
Clerk 4.0%
Assistant 3.6%
Supervisor 3.2%
Certified Nursing Assistant 3.2%
Manager 3.2%
Clerk Typist 3.2%
Medical Records Clerk 2.8%
Substitute Teacher 2.8%
Top Careers After Program Support Clerk
Administrative Assistant 13.0%
Medical Support Assistant 11.2%
Program Support Assistant 10.9%
Customer Service Representative 8.3%
Secretary 6.5%
Sales Associate 4.3%
Voucher Examiner 4.3%
Internship 4.0%
Substitute Teacher 4.0%
Service Representative 3.6%
Office Manager 3.3%
Claims Assistant 3.3%
Receptionist 3.3%
Support Specialist 3.3%
Certified Nursing Assistant 3.3%
Human Resources Assistant 3.3%
Human Resource Specialist 2.9%
Administrative Support Assistant 2.5%
Office Assistant 2.5%
Programming Specialist 2.2%

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Top Skills for A Program Support Clerk

  1. Insurance Companies
  2. Customer Service
  3. Program Support
You can check out examples of real life uses of top skills on resumes here:
  • Assist with verification of veteran's insurance utilizing telephone with commercial insurance companies, web-sites for information on insurance for veterans.
  • Position required continuous public contact along with outstanding customer service and communication skills.
  • Program Support Clerk; Hospital Billing, Customer ServiceAssisted Veterans in person or by phone with hospital billing account related questions.
  • Protected the security of medical records to ensure that confidentiality is maintained.
  • Execute data entry of information correlated in the statistical analysis of a chronic disease literature review.

Program Support Clerk Demographics

Gender

Female

58.1%

Male

31.4%

Unknown

10.5%
Ethnicity

White

62.0%

Hispanic or Latino

14.1%

Black or African American

13.9%

Asian

6.8%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

61.1%

French

11.1%

German

5.6%

Armenian

5.6%

Dutch

5.6%

Russian

5.6%

Korean

5.6%
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Program Support Clerk Education

Schools

University of Phoenix

19.0%

Middle Tennessee State University

6.3%

Texas Southern University

5.1%

University of Maryland - University College

5.1%

Excelsior College

5.1%

Heald College - Central Administrative Office

5.1%

Saint Leo University

5.1%

Marshall University

3.8%

San Jose State University

3.8%

Augusta Technical College

3.8%

Community College of the Air Force

3.8%

Webster University

3.8%

Morgan State University

3.8%

Pennsylvania State University

3.8%

Georgia State University

3.8%

University of Central Missouri

3.8%

University of North Texas

3.8%

University of North Carolina at Charlotte

3.8%

Walden University

3.8%

Strayer University

3.8%
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Majors

Business

36.0%

Health Care Administration

9.7%

Criminal Justice

5.5%

Psychology

5.5%

Human Resources Management

3.8%

Pharmacy

3.8%

Accounting

3.8%

Nursing

3.4%

Marketing

3.0%

Social Work

2.5%

Management

2.5%

Communication

2.5%

Political Science

2.5%

Medical Assisting Services

2.5%

Human Services

2.5%

Legal Support Services

2.1%

Secretarial And Administrative Science

2.1%

Sociology

2.1%

Computer Information Systems

2.1%

Photography

1.7%
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Degrees

Bachelors

34.5%

Other

24.9%

Masters

15.5%

Associate

12.6%

Certificate

8.3%

Diploma

1.9%

Doctorate

1.6%

License

0.8%
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