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Program support clerk skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical program support clerk skills. We ranked the top skills for program support clerks based on the percentage of resumes they appeared on. For example, 21.0% of program support clerk resumes contained patients as a skill. Continue reading to find out what skills a program support clerk needs to be successful in the workplace.

15 program support clerk skills for your resume and career

1. Patients

Here's how program support clerks use patients:
  • Completed and routed receiving reports for replacement inventory items and special order items for individual patients.
  • Demonstrated appropriate verbal/behavior responses to situations in which potential risk/danger exist for staff and patients.

2. Program Support

Here's how program support clerks use program support:
  • Program Support Clerk; Hospital Billing, Customer ServiceAssisted Veterans in person or by phone with hospital billing account related questions.
  • Grade 5) Promoted to Program Support Clerk for the GI Section and the Hematology/Oncology Department under Medical Services.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how program support clerks use customer service:
  • Provided admirable customer service to for internal and external customers.
  • Provided customer service for veterans and family members.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how program support clerks use data entry:
  • Execute data entry of information correlated in the statistical analysis of a chronic disease literature review.
  • Provided administrative support including data entry, file and meeting preparation.

5. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how program support clerks use scheduling appointments:
  • Maintained monthly agenda for the Chief, scheduling appointments and meetings and provided the Chief with monthly agendas.
  • Access QFLOW for scheduling appointments, client routing and queuing.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how program support clerks use telephone calls:
  • Assumed responsibility for third pasty collection from insurance companies and for accounts receivable through telephone calls, email and fax.
  • Received and referred visitors and telephone calls to the appropriate division.

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7. Computer System

Here's how program support clerks use computer system:
  • Organized and reviewed data on the VA computer system.
  • Maintained security and integrity of computer systems through control of passwords and authorized use of access to various internet/intranet sites.

8. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how program support clerks use clerical support:
  • Provided general financial clerical support to higher level staff.
  • Supply clerical support for staff and management, completing clerical needs for the organization.

9. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how program support clerks use patient care:
  • Full Knowledge of the Microsoft office Suite Charting & documentation of patient care Medical Insurance verification & processing
  • Located and reviewed all necessary documentation for medical reviews pertaining to the medical facility and accommodation appropriate for patient care.

10. Office Equipment

Here's how program support clerks use office equipment:
  • Utilized office equipment such as computers, fax machine, copier, scanner, etc.
  • Used computers and printing and photocopying and other office equipment.

11. Word Processing

Here's how program support clerks use word processing:
  • Prepared correspondence utilizing Microsoft Word and other word processing programs.
  • Created documents using word processing programs, responsible for general filing, responding to telephone inquires greeting and directing individuals requesting information

12. CPRS

Here's how program support clerks use cprs:
  • Utilized CPRS (VA proprietary database) to best appropriately handle Patient concerns and issues.
  • Scheduled patient appointments in VISTA and CPRS to include follow up calls for clarification.

13. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how program support clerks use patient accounts:
  • Research patient accounts for verification of insurance coverage for inpatient and outpatient services.
  • Report on patient account activities for medical center clients.

14. Patient Appointments

Here's how program support clerks use patient appointments:
  • Assisted with patient scheduling activities, confirming patient appointments to minimize no-show rates for the clinic.
  • Scheduled and prepare required paperwork for patient appointments and consults.

15. Computer Programs

A computer program is a set of instructions that can be executed by a computer to perform an operation or task. Computer programs are devised by computer programmers in a programming language. Everything a computer does is through a computer program.

Here's how program support clerks use computer programs:
  • Used computer programs such as DHCP, Microsoft products and VHA Intranet to complete tasks.
  • Trained new hires on the computer programs and claims.
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List of program support clerk skills to add to your resume

Program support clerk skills

The most important skills for a program support clerk resume and required skills for a program support clerk to have include:

  • Patients
  • Program Support
  • Customer Service
  • Data Entry
  • Scheduling Appointments
  • Telephone Calls
  • Computer System
  • Clerical Support
  • Patient Care
  • Office Equipment
  • Word Processing
  • CPRS
  • Patient Accounts
  • Patient Appointments
  • Computer Programs
  • PowerPoint
  • Payroll
  • Insurance Carriers
  • Medical Claims
  • Administrative Functions
  • Statistical Data
  • Support Services
  • Insurance Coverage
  • ICB
  • Insurance Claims
  • Medical Terminology
  • Hippa
  • HIPAA
  • FSA
  • Fax Machines
  • Travel Arrangements
  • Administrative Reports
  • PIV

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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