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Become A Program Support Specialist

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Working As A Program Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Program Support Specialist Do At Caci International

* Develops and implements the program's risk management plan and program that identifies and assesses technical, cost and schedule risks, identifies mitigation steps, and reports on program progress
* Ensures the program risk management plan satisfies contractual requirements
* Attends meetings and briefing Senior Government Clients on risk status
* Works independently with Control Account Managers and Technical Leads to identify and assess risks and develop mitigation steps
* Performs risk analyses upon request
* Develops risk status reports used at Program Management Meetings
* Builds integrity, establishes relationships, and maintains communication with stakeholders at multiple levels, to distribute risk information
* Develops and maintains artifacts and other program documentation
* Supports programmatic reporting
* Other duties and/or projects as assigned

What Does A Program Support Specialist Do At Aecom

* Interface with internal and external contract participants for planning, prioritization and resolution of overall activities to support customer goals.
* Prepare or assist in preparing program documentation such as plans, briefings, schedules, reports, correspondence, contracts/contract modifications, technical instruction procedures and/or related material.
* Assist in the maintenance of master files and schedules related to program history.
* Assist in the maintenance of general program reports and projects, spreadsheets, and databases to support program objectives.
* Review, analyze, provide comments, and provide assessments of technical and non-technical program reports; research specific area and prepare findings.
* Interact with and provide administrative and technical support, through the application of specific program knowledge and subject matter expertise, in the execution of the assigned program management tasks.
* Analyze and track project budgets, schedules and deliverables, conduct research into specific areas, prepare findings and report findings to the company sector management and customer.
* Create and maintain master files/schedules related to program history, execution and status for the life of the program (inception to disposal).
* Assist with Program Safety Program: Create/Maintain Incident reports, and brief employees on Safety Program
* Assist with Quality Management System: Create Reports and Briefings, Updated/Review Procedures, Brief Employees and Interface with Government Contracting Officer Representatives
* Assist Logistics Management: Perform Purchase Requests, Order Equipment, Enter/Update in Purchasing System, Perform Inventories, Receive Equipment, and Complete Reports and Update Knowledge Management System
* Assist with Relocation of Employees: Build Cost Estimates, Write Reports detailing total cost for submission to customer, liaison with moving companies for quotes, verify Per Diem and Lodging rates based on location.
* Assist with Onboarding of Employees: Complete Required Documentation, Providing Initial Training, Update Knowledge Management Database
* Perform all other position related duties as assigned or requested

What Does A Program Support Specialist Do At Johnson Controls

* Adherence and contributor to the program management plan.
* Initiation of the program’s projects.
* Ensures that the program has adequate support.
* Monitors the program against plan.
* Ensures benefits are identified, measured, tracked and realized.
* Assists in identification of program level risks and manages same.
* Provides support, mentoring and advice to project managers.
* Reports on project status to program executive (regional director).
* Monitor and control project performance.
* Implement and operate a project controlled environment (Playbook requirements).
* Develop and maintain a project scoreboard.
* A Johnson Controls Program Support Specialist will typically possess the following traits:
* B. S., Computer Science, Engineering or equivalent industry experience performing functional program management in a complex physical security environment.
* years physical security experience, including regular interface with general contractors, property managers and client stakeholders.
* Thorough understanding of both installation and service elements of operational performance.
* Excellent leadership skills, min.
* years’ experience managing professionals in a construction setting, with thorough understanding of permitting and union complexities.
* Self-starter, ability to review processes and instill continuous improvement methodologies, including institution and execution of a formal quality assurance program.
* Strong verbal and written communications skills, including presentation skills.
* Ability to lead and participate in meetings, representing both JCI and client Physsec as required.
* Technical expertise required – certification or exposure to enterprise-wide access control and video systems.
* Organizational skills, ability to adjust labor efforts to fluctuating demands.
* Working closely with sales and program management leadership, exploit JCI organization to bring thought leadership to the client.
* Position will be onsite at client location in Sunnyvale, so that the program support specialist can actively partner with client stakeholders.
* Create and lead QBR efforts for the client.
* Communicate regularly with Americas and Global factions of client / JCI support to ensure best practices and consistency are achieved.
* Use of Project Management Portfolio toolsets or MS Project.
* Desired experience/background in IT industry and engineering.
* Project management certification desired – if not present, will be enrolled in certification process

What Does A Program Support Specialist Do At Kratos Technology & Training Solutions

* developing Integrated Data Management Plans; executing critical path data handling required for test analysis; coordinating data requirements; fostering relationships with the data community; developing presentations; leading data coordination activities; and tracking data requests and deliveries.
* Candidates will utilize custom-developed data management software and the Microsoft Office Product Suite to accomplish the data management function.
* Candidates must be able to perform in a team environment and to perform well against aggressive time schedules that support quick turnaround data processing operations.
* Candidates must be willing to periodically travel in support of test events.
* Primary:
* Data Management Operations - data management

What Does A Program Support Specialist Do At United Technologies Corporation

* Verifying program data integrity is maintained and validated
* Constructing Cold Chain analytics reports for a variety of customer types
* Training internal and external customers
* Deploying and maintaining proprietary tools to support programs
* Use of a ticketing system to prioritize and complete tasks

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How To Become A Program Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Program Support Specialist jobs

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Program Support Specialist Career Paths

Program Support Specialist
Case Manager Program Coordinator Project Coordinator
Account Manager
5 Yearsyrs
Human Resources Assistant Accounts Payable Clerk Staff Accountant
Accounting Manager
7 Yearsyrs
Specialist Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Administrative Coordinator Human Resources Coordinator
Chief Executive Officer
8 Yearsyrs
Program Director Educator Program Manager
Chief Information Officer
11 Yearsyrs
Case Manager Service Director Operations Director
Chief Operating Officer
11 Yearsyrs
Human Resources Assistant Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Program Director General Manager Senior Manager
Director Of Information
10 Yearsyrs
Program Manager General Manager
District Manager
7 Yearsyrs
Data Analyst Project Coordinator Project Engineer
Engineering Manager
10 Yearsyrs
Program Coordinator Project Manager Program Manager
General Manager
7 Yearsyrs
Counselor Case Manager Program Manager
Operations Director
9 Yearsyrs
Counselor Program Coordinator Project Coordinator
Operations Manager
7 Yearsyrs
Program Manager Operations Director
President Of Operations
11 Yearsyrs
Specialist Operations Manager General Manager
President/Chief Executive Officer
10 Yearsyrs
Program Analyst Project Manager
Program Manager
8 Yearsyrs
Administrative Coordinator Project Coordinator Operations Manager
Purchasing Manager
9 Yearsyrs
Program Coordinator Program Manager
Senior Manager
10 Yearsyrs
Program Analyst Program Manager
Senior Project Manager
12 Yearsyrs
Data Analyst Business Analyst Senior Systems Analyst
Senior Software Engineer
6 Yearsyrs
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Program Support Specialist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • German

  • Japanese

  • French

  • Chinese

  • Vietnamese

  • Amharic

  • Mandarin

  • Turkish

  • Swedish

  • Khmer

  • Tigrinya

  • Yoruba

  • Cantonese

  • Greek

  • Hindi

  • Tagalog

  • Urdu

  • Russian

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Program Support Specialist

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Program Support Specialist Education

Program Support Specialist

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Real Program Support Specialist Salaries

Job Title Company Location Start Date Salary
Program Support and Training Specialist Annrell Incorporated San Antonio, TX Jun 22, 2015 $108,000
Program Support Specialist University of Maryland University College College Park, MD Jul 01, 2010 $56,680 -
Program Support Specialist University of Maryland University College Largo, MD Jul 01, 2010 $56,680 -
Program Support Specialist Sensitech Inc. Beverly, MA Apr 19, 2013 $48,000

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Top Skills for A Program Support Specialist


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Top Program Support Specialist Skills

  1. Procedures
  2. Appropriate Database
  3. Program Support
You can check out examples of real life uses of top skills on resumes here:
  • Identified, examined, and recommended changes or improvements to data collection methods, tools and procedures.
  • Served as the Program Support Specialist.
  • Maintained the status of and updates to personnel actions communicated to the requester within the agreed upon time frame.
  • Compiled and analyzed accurate and timely financial reports utilizing a number of procedures and applications.
  • Assist in all areas of administrative work including data entry and file organization.

Top Program Support Specialist Employers

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Program Support Specialist Videos

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