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Program support specialist skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Jamelyn Tobery-Nystrom,
Chirag Parikh Ph.D.
Below we've compiled a list of the most critical program support specialist skills. We ranked the top skills for program support specialists based on the percentage of resumes they appeared on. For example, 22.5% of program support specialist resumes contained program support as a skill. Continue reading to find out what skills a program support specialist needs to be successful in the workplace.

15 program support specialist skills for your resume and career

1. Program Support

Here's how program support specialists use program support:
  • Performed program evaluation in assigned areas such as program support management and/or administrative management.
  • Captured data and statistically reported individual progress and productivity of program support staff.

2. Veterans

Here's how program support specialists use veterans:
  • Advised veterans about medical procedures, expenses and proper documentation.
  • Categorized correspondence for 9 Virginia veterans' locations.

3. PowerPoint

Here's how program support specialists use powerpoint:
  • Developed and delivered 30-minute PowerPoint presentation to train incoming 3rd-year students in use of patient encounter software.
  • Developed and produced PowerPoint presentations.

4. Program Management

Here's how program support specialists use program management:
  • Performed a variety of acquisition related tasks in the areas of program management and data management under limited supervision.
  • Provide overall program management support including preparing routine program and correspondence documentation, presentations and briefings, and reports.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how program support specialists use data entry:
  • Complete data entry on inbound electronic program documentation.
  • Maintained an Access-based data entry program and completed monthly and quarterly data entry for agency reporting to the Louisiana Supreme Court.

6. Community Resources

Community resources are a set of resources that are used in the day to day life of people which improves their lifestyle in some way. People, sites or houses, and population assistance can come under the services offered by community resources.

Here's how program support specialists use community resources:
  • Provide support to the Senior Adult Day Program participants and families including educating, accessing, and utilizing community resources.
  • Assist people to explore community resources to find meaningful work or social activities they prefer.

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7. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how program support specialists use support services:
  • Monitored written tests, provided direct and indirect support services to low-income consumers in transition from welfare to self-sufficiency.
  • Enhanced administrative support services by improving operations, resources and solutions for day-to-day operations of varied departments.

8. SharePoint

Here's how program support specialists use sharepoint:
  • Leveraged technology (e.g., internet, teleconference, SharePoint) to facilitate information sharing in distributed work environments.
  • Administered and provided SharePoint 2013 technical/ troubleshooting support.

9. Social Work

Here's how program support specialists use social work:
  • Supervised approximately forty staff- evaluation specialists, social workers, occupational therapists, physical therapists, and speech and language pathologists.
  • Work with Elementary school principals, teachers, social workers, and intervention specialist to screen elementary students referred to BBBS.

10. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how program support specialists use cpr:
  • Scheduled instructor and staff requiring re-certification for CPR and First Aid for multiple training sessions.
  • Maintained certifications such as CPR, First Aid, and Solve.

11. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how program support specialists use hr:
  • Assist in the development of creating detailed procedures and guidelines to supplement established and administrative regulations or HR program guidance.
  • Prepare tracking reports concerning HR, time and attendance, property inventory, purchase orders, and UPS transactions.

12. Excellent Interpersonal

Here's how program support specialists use excellent interpersonal:
  • Position required excellent interpersonal skills and the ability to execute effectively on multiple simultaneous responsibilities.
  • Utilized excellent interpersonal communication, negotiation and mediation skills while interacting with Y.O.U.

13. Data Analysis

Here's how program support specialists use data analysis:
  • Performed data analysis, maintained databases, and reviewed and edited marketing materials.
  • Perform data analysis and reporting for organizations regarding credit card history.

14. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how program support specialists use management system:
  • Developed and maintained filing/supply/records management systems to respond to requests for information on widely diverse FACA subjects.
  • Entered key information in computerized case management system to transfer to Department of Social Services.

15. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how program support specialists use data collection:
  • Supported human factors research by participating in data collection events on scanners.
  • Participated in statistical data collection and completion of program reports.
top-skills

What skills help Program Support Specialists find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young program support specialists need?

Jamelyn Tobery-Nystrom

Coordinator of M.Ed. Special Education, Frostburg State University

Special education needs are wide and varying, depending on position and state/jurisdiction needs. In general, knowledge and experience in the Autism Spectrum is a high need area. Knowledge and skills in behavioral/mental health are also in demand. Indeed, due to the COVID-19 pandemic, the ability to adapt instruction online is a new skill area for special education teachers.

What technical skills for a program support specialist stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all program support specialists possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.
Do you want to know more?
Read more about what experts have to say about program support specialist

List of program support specialist skills to add to your resume

Program support specialist skills

The most important skills for a program support specialist resume and required skills for a program support specialist to have include:

  • Program Support
  • Veterans
  • PowerPoint
  • Program Management
  • Data Entry
  • Community Resources
  • Support Services
  • SharePoint
  • Social Work
  • CPR
  • HR
  • Excellent Interpersonal
  • Data Analysis
  • Management System
  • Data Collection
  • Rehabilitation
  • Word Processing
  • Grants Management
  • DOD
  • Technical Support
  • Office Equipment
  • Travel Arrangements
  • Technical Assistance
  • Scheduling Appointments
  • Access Database
  • HIPAA
  • Meeting Minutes
  • Direct Support
  • Administrative Tasks
  • Financial Statements
  • Defense Travel System
  • Personnel Actions
  • Financial Data
  • Clerical Support
  • Statistical Reports
  • Administrative Functions
  • Telephone Calls
  • DTS
  • COR
  • Financial Reports
  • Developmental Disabilities
  • Travel Support
  • Conference Calls
  • Expense Reports
  • Travel Authorizations
  • NIH
  • FAA

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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