How To Become A Program Support Technician: What It Is and Career Path

What is a program support technician and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Babak Beheshti Ph.D.

If you don't have at least a bachelor's degree in business, computer science, or any other related discipline, then you do not have any business being a program support technician. You see, the job is quite tasking, and most employers do not hire just anyone. Those with some experience in the industry often have the upper hand.

So, for an average pay of $14.18 an hour and $29,487 yearly, you will be required to support the technical staff and perform other functions. This includes assisting technical staff in preparing different program documents and helping with complicated and routine analytical and administrative tasks. However, the specific task the technician handles will differ from one company to the other.

That said, you may need exceptional writing skills for this job. You must also be able to work in a team and have the capacity to multitask and manage both files and storage systems.

What general advice would you give to a program support technician?

Babak Beheshti Ph.D.

Dean, Professor, New York Institute of Technology

As most economies in the world have moved towards a "gig economy" paradigm, it is essential for graduates beginning their careers to adopt an entrepreneurial and self-guided career mindset. Young professionals would need to take charge of their professional development. This means that they must continually remind themselves that the knowledge learned shelf life is reducing more and more every year. New skills and technologies come into the picture. They must know these new skills on their own to maintain their competitive edge in the job market. Moreover, young professionals must view every position they hold to be an added chapter in their portfolio - every position held should be considered an experiential skill added to the resume.

ScoreProgram Support TechnicianUS Average

Salary

2.9

Avg. Salary $36,653

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.6

Race

American Indian and Alaska Native 0.41%

Asian 9.55%

Black or African American 14.23%

Hispanic or Latino 13.19%

Unknown 5.39%

White 57.23%

Gender

female 67.83%

male 32.17%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a program support technician

Explore program support technician education requirements

Most common program support technician degrees

Bachelor's

50.9 %

Associate

26.9 %

High School Diploma

11.0 %

Start to develop specific program support technician skills

Skills	Percentages
Program Support	17.40%
Data Entry	10.15%
DMV	9.07%
Office Equipment	7.33%
Technical Support	6.56%

Complete relevant program support technician training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New program support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a program support technician based on U.S. Bureau of Labor Statistics data and data from real program support technician resumes.

Research program support technician duties and responsibilities

Manage facility projects, produce facility reports preventive maintenance, work orders and administer maintenance program using CMMS and SCADA.
Prepare and process all payroll and personnel transactions, travel arrangements and reimbursements.
Create PowerPoint presentations for online circulation and print distribution to articulate departmental goals.
Utilize the tracking system to enter all demographics for tenant petitions, capitol improvements, voluntary agreements and substantial rehabilitation cases.

Prepare your program support technician resume

When your background is strong enough, you can start writing your program support technician resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a program support technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable program support technician resume templates

Build a professional program support technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your program support technician resume.