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Become A Program Support Technician

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Working As A Program Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

Example Of What A Program Support Technician does

  • Maintain EducateVA website using WordPress and Dot Net Nuke.
  • provide additional support to SLBM department and division as needed
  • Enforce DMV rules and regulations and the Privacy Act/Freedom of Information Act.
  • Executed movement of cargo including HAZMAT and DOD personnel worldwide.
  • Responded in accordance to Motor Vehicle Code of Virginia, state and federal laws.
  • Assisted Safety/NATOPS Departments of VR-54 Aircrew evaluations.
  • Received and logged child support payments on behalf of the fiscal unit.
  • Review and ensure nonresident suit packet is completed according to DMV procedures.
  • Utilize Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer.
  • Develop policy for mission execution.
  • Schedule times for phone calls to senior personnel.
  • Process Inspections * Data Entry * Verify customer information * Answering Phones * Filing
  • Research, initiates necessary action, composes and prepares responses to inquiries from all wards.
  • Determine if customers are in compliance with the Motor Vehicle Code.
  • Provided mental health assessments, individual service plans and documentation.
  • Provided program management support and compliance monitoring for projects under Director of Train Operations.
  • Assisted with finalizing grant applications and assures appropriate use of state resources.
  • Confer with certification team and exchange ideas for improvement in customer service.
  • Utilize Windows 98 & XP, Microsoft 2000 (Word, Excel, and Access) for clerical use.
  • Provided technical support by phone as well as remote desktop applications.

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How To Become A Program Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Program Support Technician jobs

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Program Support Technician Demographics

Gender

  • Female

    65.8%
  • Male

    31.5%
  • Unknown

    2.6%

Ethnicity

  • White

    82.9%
  • Hispanic or Latino

    7.8%
  • Asian

    6.7%
  • Unknown

    2.0%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    59.1%
  • Italian

    9.1%
  • Portuguese

    4.5%
  • Nepali

    4.5%
  • Samoan

    4.5%
  • French

    4.5%
  • Hindi

    4.5%
  • Korean

    4.5%
  • Arabic

    4.5%
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Program Support Technician

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Program Support Technician Education

Program Support Technician

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Top Skills for A Program Support Technician

CustomerServicePersonnelDataEntryPolicyProgramManagementSupportDMVMotorVehicleTechnicalSupportGeneralPublicWebPhoneCallsResponsesSafetyVehicleCodeInternetPrivacyResourceInformationACTAdditionalChildSupport

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Top Program Support Technician Skills

  1. Customer Service
  2. Personnel
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Level two customer service representative support.
  • Maintain close surveillance over logistic program documentation, significant action reports, and related data received from field personnel.
  • Provided secretarial duties as needed including data entry.
  • Ensured support infrastructures were in place including IT development and integration, medical policy development and coding policy.
  • Provided program management support and compliance monitoring for projects under Director of Train Operations.

Top Program Support Technician Employers

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Program Support Technician Videos

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