Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Program Technician
Top Careers After Program Technician
Hispanic or Latino11.3%
Black or African American0.7%
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University of Phoenix16.6%
Fresno City College6.2%
University of Maryland - University College6.2%
University of Arkansas, Fayetteville5.2%
Kansas State University4.7%
California State University - Sacramento4.1%
University of Florida4.1%
Wichita State University4.1%
Sacramento City College4.1%
Pennsylvania State University3.6%
Texas A&M University3.6%
Northwest Missouri State University3.6%
University of Nebraska - Lincoln3.6%
Arkansas State University3.1%
Washburn University of Topeka3.1%
George Washington University3.1%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Technical Program Management||Nvidia Corporation||Santa Clara, CA||Jul 28, 2016||$168,635 -
|Manager Program IT||Honeywell International, Inc.||Tempe, AZ||Nov 13, 2014||$106,000|
|Advanced Programs Technologist||Sabic Innovative Plastics Us LLC||Exton, PA||Aug 15, 2013||$90,000|
|Advanced Programs Technologist||Sabic Innovative Plastics Us LLC||Exton, PA||Aug 21, 2013||$90,000|
|Advanced Programs Technologist||Sabic Innovative Plastics Us LLC||Exton, PA||Aug 22, 2013||$90,000|
|Advanced Program Buyer-Technical Purchasing||Mahle Filter Systems North America, Inc.||Troy, MI||Sep 10, 2015||$89,000 -
|Advanced Program Buyer-Technical Purchasing||Mahle Filter Systems North America Inc.||Troy, MI||Mar 06, 2016||$89,000 -
|Advanced Program Buyer-Technical Purchasing||Mahle Filter Systems North America Inc.||Troy, MI||Jun 06, 2016||$89,000 -
|Manager, Profit Improvement Program and IT||Benteler Automotive Corporation||Auburn Hills, MI||Sep 25, 2009||$88,725|
|Analyst, Equity Program Trading Technology Support||Barclays Services Corp.||New York, NY||Apr 14, 2010||$85,000 -
|Technical Program Management III||Freescale Semiconductor, Inc.||Austin, TX||May 31, 2016||$78,562 -
|Open Innovation Program Technologist||Flextronics International USA, Inc.||Milpitas, CA||Aug 20, 2015||$75,236|
|Technical Program Management II||Freescale Semiconductor, Inc.||Austin, TX||Aug 25, 2015||$75,200 -
|Program Technical Lead (Infotainment & Driver Interface)||Delphi Corporation||Auburn Hills, MI||Apr 23, 2016||$73,882|
|Associate II, Technical Leadership Program||Novartis Vaccines & Diagnostics||Holly Springs, NC||Sep 05, 2010||$69,389 -
|Technical Program Management II||Freescale Semiconductor, Inc.||Tempe, AZ||Jan 09, 2016||$63,100 -
|Technical Professional, Development Program||Hospira Inc., A Pfizer Company||Austin, TX||Aug 22, 2016||$63,000 -
|Clinical Program Technician||CHDI Management, Inc.||Princeton, NJ||Aug 29, 2016||$55,000|
|Program Technician||University of Arkansas||Fayetteville, AR||Jun 16, 2010||$43,772|
|Program Technician||University of Arkansas||Fayetteville, AR||Jan 01, 2010||$41,058|
|Program Technician||University of Arkansas||Fayetteville, AR||Dec 30, 2013||$36,500|
|Network and Programming Technician||University of Idaho||Moscow, ID||Jun 25, 2010||$36,004|
|Program Technician||University of Arkansas Cooperative Extension Servi||Little Rock, AR||Aug 11, 2014||$34,736|
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