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Program technician skills for your resume and career

Updated January 8, 2025
4 min read
Quoted expert
Jessica Tangen Daniels Ph.D.
Program technician example skills
Below we've compiled a list of the most critical program technician skills. We ranked the top skills for program technicians based on the percentage of resumes they appeared on. For example, 14.1% of program technician resumes contained customer service as a skill. Continue reading to find out what skills a program technician needs to be successful in the workplace.

15 program technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how program technicians use customer service:
  • Developed customer satisfaction that increased customer service by 50%
  • Nurse Recruiter / Customer Service Winning Strategies Marketing

2. Math

Here's how program technicians use math:
  • Perform math computations associated with assigned duties.
  • Worked one on one with aspecific student teaching math with visuals and art implemented lessons

3. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how program technicians use technical support:
  • Provided technical support to higher graded specialist, independently accomplishing routine projects and assisting with portions of complete projects considered complex.
  • Provide specialized technical support by performing upload and download related functions for National Account and Core Commercial customer.

4. FSA

FSA, short for, Flexible Spending Arrangement or Account, is a tax-advantaged account that allows its holder to set aside money from paycheck and pretax for the purpose of payment of dependent care and healthcare services.

Here's how program technicians use fsa:
  • Monitored, evaluated, and updated producer's eligibility information for participation in FSA programs.
  • Maintained county electronic and paper FSA files and maintained sensitive/confidential federal program files.

5. Program Regulations

Here's how program technicians use program regulations:
  • Provide appropriate information to the public regarding program regulations, guidelines and eligibility requirements.
  • Interpreted and explained procedures, program regulations and forms to producers and other agency personnel.

6. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how program technicians use software applications:
  • Enter data into automated systems using a variety of software applications and retrieving data as required for program operations and reports.
  • Utilize various web-based software applications to maintain producer data and processing automated forms.

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7. Rehabilitation

Here's how program technicians use rehabilitation:
  • Provided clerical case support to rehabilitation counselors.
  • Worked with a treatment teams giving input on the best rehabilitation method for youths...girls ages 12yrs - 18yrs old.

8. USDA

Here's how program technicians use usda:
  • Worked closely with USDA Natural Resource Conservation Service to ensure crop producer eligibility for subsidies.
  • Established official producer acreage for USDA contract payments from information researched electronically on courthouse records.

9. Patients

Here's how program technicians use patients:
  • Provided patients with individual attention.
  • Performed ongoing follow up calls to patients to help ensure medication adherence and discuss required behavior changes.

10. PowerPoint

Here's how program technicians use powerpoint:
  • Create forms using Adobe Acrobat Professional, PowerPoint presentations, Access Databases and Excel spreadsheets.
  • Proofread and edited technical reports in Microsoft Word, Excel, and PowerPoint.

11. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how program technicians use data entry:
  • Perform data entry of new business application information with accuracy and complete control of all data procedures and security standards.
  • Received extensive training in data entry accuracy to establish proper insurance coverage.

12. Word Processing

Here's how program technicians use word processing:
  • Assisted with filling, copying, answering phones and word processing.
  • Entered database information and transcribed pathologists and physicians' information into reports using file transfer protocol and word processing technology.

13. Producer Data

Here's how program technicians use producer data:
  • Utilized personal computer and various computer programs to maintain Producer data and process automated program forms.
  • Work with PC computers to maintain producer data and process automated programs forms.

14. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how program technicians use technical assistance:
  • Provide technical assistance to applicants, borrowers and lenders concerning eligibility and other requirements.
  • Provided technical assistance for risk reduction practices.

15. DOD

Definition of Done (DoD) is a set of deliverables that are needed to devise software. These deliverables are valuable to the system and can be exemplified by writing code, coding comments, unit testing, integration testing, design documents, release notes, and so on.

Here's how program technicians use dod:
  • Ensured that care provided was in accordance with Department of Defense (DOD), Child Development Standards and NAEYC accreditation.
  • Followed DOD Foreign Clearance Guide, using APACS and SPOT Systems.
top-skills

What skills help Program Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on program technician resumes?

Jessica Tangen Daniels Ph.D.

Associate Provost - Innovation and Partnerships, Program Director/Professor, Ed.D. Leadership in Higher Education, Bethel University

The skills that "stand out" on an educational leader's resume are those that synergize into a coherent story. So not necessarily the skills that are self-identified and listed under a "skills" heading, but those that are evidenced through outcomes achieved appointments/promotions, or other demonstrated successes. For example, in an educational institution, being elected to a chair or moderator position within a senate structure might indicate characteristics of diplomacy, advocacy, collaboration, and wisdom. The resume reader can imagine how those attributes might translate to a new employment space, with much more confidence than if those same characteristics were merely listed as skills. So first, on a resume, prioritize representing your skills through a story, experience, and evidence (rather than self-described adjectives) in a way that reflects your unique narrative.

Now, regarding the specific skills. Some of the skills desired in an educational leader change, based on the institutional context, the previous leader, unique internal or external challenges, etc. However, I would suggest two interminable and foundational skills that will always stand out on a resume and differentiate the applicant: working hard and working with others. Employers want to hire a hard worker, determined, responsible, trustworthy, and strong work ethic. And employers want to hire someone who others want to work with, someone who is collaborative, thoughtful, or in Ingnation or Jesuit language, someone who is for and with others.

Those two skills form a foundation for professional success.
Do you want to know more?
Read more about what experts have to say about program technician

List of program technician skills to add to your resume

Program technician skills

The most important skills for a program technician resume and required skills for a program technician to have include:

  • Customer Service
  • Math
  • Technical Support
  • FSA
  • Program Regulations
  • Software Applications
  • Rehabilitation
  • USDA
  • Patients
  • PowerPoint
  • Data Entry
  • Word Processing
  • Producer Data
  • Technical Assistance
  • DOD
  • CPR
  • GIS
  • Farm Programs
  • Office Machines
  • Computer System
  • HTML
  • Computer Programs
  • Direct Care
  • Process Applications
  • Developmental Disabilities
  • Health Insurance
  • Technical Program Management
  • CRP
  • GPS
  • Medical Bills
  • Front Desk
  • Office Equipment
  • Program Forms
  • Scheduling Appointments
  • Telephone Calls
  • Management System
  • Government Programs
  • Applied Behavior Analysis
  • Medication Administration
  • Intellectual Disabilities
  • Law Enforcement Agencies

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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