Top Project Management Lead Skills

Below we've compiled a list of the most important skills for a Project Management Lead. We ranked the top skills based on the percentage of Project Management Lead resumes they appeared on. For example, 22.3% of Project Management Lead resumes contained Project Management as a skill. Let's find out what skills a Project Management Lead actually needs in order to be successful in the workplace.

The six most common skills found on Project Management Lead resumes in 2020. Read below to see the full list.

1. Project Management

high Demand
Here's how Project Management is used in Project Management Lead jobs:
  • Developed and led quarterly 'Introduction to Project Management at AstraZeneca' Training Program for AstraZeneca project managers across all functional areas.
  • Developed and implemented project management standards to institutionalize and improve company-wide project performance for Information Technology, Engineering and Research organizations.
  • Included identifying process improvement opportunities, resource and contractor allocations, vendor management and ensuring adherence to project management practices.
  • Lead end-to-end project management to include identifying key compliance gaps, assessing business impacts and developing and implementing action plans.
  • Organize and prioritize all ongoing and future process improvement projects using Decision Matrix and Critical Chain Project Management principles.
  • Directed all company project management functions including quotation, contract negotiations, design, coordination and supply management.
  • Served as advocate for the development of project management expertise among the company's management and architect community.
  • Managed overall efforts inclusive of requirements definition, project management, content creation, and deployment services.
  • Key participant in overall project management including updates to executive management in both North America and Globally.
  • Project management lead for technology, development, and laboratory project initiatives within interiors real estate portfolio.
  • Applied project management experience and understanding of systems integration, support planning, and technology implementation.
  • Project management support including plan development, process analysis, risk management, and documentation support.
  • Established project management best practices throughout a challenging region with very diverse utility and construction policies.
  • Assembled and lead a representative team of specialists and maintained best project management practices and methodology.
  • Assisted the Government client with incorporating Project Management Methodologies in their project planning and execution processes.
  • Applied project management methodologies and reporting techniques (milestones) to indicate environment readiness status.
  • Lead project management team responsible for delivering application development and infrastructure projects supporting corporate initiatives.
  • Represented the Project Management department and Project Management methodology on the executive leadership team.
  • Provided mentoring and organizational training within Project Management to junior and skilled project managers.
  • Provided project management and deployment management resources to external customers and internal groups.

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2. Ensure Compliance

high Demand
Here's how Ensure Compliance is used in Project Management Lead jobs:
  • Work with senior leadership to ensure compliance with medical management standards and jurisdictional regulations to deliver a quality claim product.
  • Oversee team of onshore/offshore quality assurance agents; monitor associate performance to ensure compliance with guidelines and procedures.
  • Validated training documents to ensure compliance within MDM organization.
  • Contribute to the development and revision of validation concepts, techniques, and standards to ensure compliance to regulatory requirements.
  • Developed and maintain System Security Plans (SSP) and conducted periodic reviews to ensure compliance with the SSP.
  • Updated 18-year old internal policy and related forms to ensure compliance to most recent regulatory changes to FMLA law.
  • Led Safety audits to ensure compliance against federal, state and HSSE MS requirements.
  • Oversee on site MEP coordination, chair meetings and ensure compliance to contract documents.
  • Monitor staff performance to ensure compliance with policies and procedures.

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3. Business Requirements

high Demand
Here's how Business Requirements is used in Project Management Lead jobs:
  • Supported project leads in collecting and documenting business requirements for implementation of retail electronic medical record in client meetings.
  • Captured, clarified, and translated business requirements and complex operational processes into technical solutions.
  • Gather requirements and set strategy and direction for solutions to meet business requirements.
  • Translated business requirements into functional and technical specifications for the development team.
  • Reviewed use case scenarios to ensure they appropriately demonstrate business requirements.
  • Managed all requisition openings in an effort to accommodate business requirements.
  • Gather and translate business requirements into technical specifications.
  • Gathered functional and business requirements and translated them into technical designs and UML diagrams to be implemented by the web-development team.
  • Employed best practices in the development of business requirements, project plans, budgetary controls and change management.
  • Ensured that Clark County business requirements for Grants Administration were met during the configuration of the application.
  • Managed business requirements gathering for applications, Designed, developed and support Online Warranty project for DTNA.
  • Conducted sessions with developers to relay the business requirements and take feedback to the business representatives.
  • Worked with Tenet Health director level customers to translate business requirements to IT solutions.
  • Designed the access roles and groups based on business requirements.
  • Created and presented business requirements to technical and project leads.
  • Supervised business requirements and technical specifications development.
  • Reviewed Business Requirements for traceability to test cases.
  • Researched software and hardware products including Recall and Petrel Studio, and found best solutionsand prices to meet business requirements.
  • Gathered, designed and documented technical specifications, business cases and otherbusiness requirements for the function of Metrics & Analytics.

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4. Management Strategy

high Demand
Here's how Management Strategy is used in Project Management Lead jobs:
  • Initiated implementation of a catalog management strategy, eliminating over 50,000 obsolete catalog entries and reducing access time 10 percent.
  • Led the development and delivery of a change management strategy for integration of manufacturing facilities for new acquisitions.
  • Project lead for developing change management strategy and communication plan for NASA's implementation of automated awards system.
  • Developed the change management strategy and led its implementation on a pilot Motor Vehicle Safety initiative.
  • Develop and communicate recommendations to agency leaders on organizational change management strategy and prioritization.
  • Developed and led implementation of Knowledge Management strategy for first ever pharmaceutical account start-up.
  • Developed knowledge management strategy and infrastructure to support B2B service line.
  • Developed the Change Management strategy and associated detailed, comprehensive plans.
  • Created communications, staffing and stakeholder management strategy.
  • Implemented Change Management strategy and approach for new sales engagement model including new sales processes, systems and tools.
  • Created change management strategy, deployed newsletters for end users and distributed leadership talking points.
  • Developed change management strategy for deployment of MS Office 365 to 200,000+ global users.
  • Lead Global Materials Management strategy, PFEP.
  • Led Organizational Change Management strategy, planning and execution for large-scale, multi-year billing system transformation program.

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5. Customer Service

high Demand
Here's how Customer Service is used in Project Management Lead jobs:
  • Provided outstanding customer service with both internal and external clients and worked effectively under stringent deadlines from vendors and internal customers.
  • Ensured excellent customer service is provided to real estate broker, agents and customers regarding property condition or necessary property repairs.
  • Introduced and implemented new Records Management System software to increase overall departmental production in police record documentation and customer service.
  • Led tactical initiatives to eliminate performance problems with a new, custom-developed customer service application.
  • Demonstrated excellent customer service and public relations while promoting a positive, professional image.
  • Maintained and supervised inventory control, damaged goods department and customer service.
  • Managed Regional customer service delivery and large National account 'Unilever group 'delivery.
  • Managed five customer service employees processing orders and technical compilers.
  • Provided customer service support to construction and engineering.
  • Provided daily customer service for residents.
  • Provided excellent customer service for customers.
  • Managed customer service delivery agents.
  • Close interaction on a customer service basis, diffusing issues, solving problems and satisfying the customer beyond their expectations.
  • Promoted in 6 months for due to excellent customer service and going above and beyond company standards and goals.
  • Managed three Wide Area Network (WAN) global customer service organizations while responsible for 65 direct employees internationally.
  • Recognized for 'Outstanding World Class Customer Service' for both low end and high end customer/clients in 2013.
  • Respond to urgent and non-urgent customer service and provider inquires and provided resolution to problems and or issues.
  • Managed/Developed, introduced and launched successful new projects, which helped to increase production and improve customer service.
  • Complete transitional documents, development plans, PMAT, Customer Service Tracking Card, and Team Training.
  • Open and close store, preform all retail duties from customer service to cashier and freight.

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6. Data Entry

high Demand
Here's how Data Entry is used in Project Management Lead jobs:
  • Designed sales promotions and computer record keeping system for all restaurant business streamlining data entry and increasing foot traffic 10%.
  • Provide assistance, mentoring, and/or training to Clinical Data Management staff such as Clinical Data Coordinators and/or Data Entry staff.
  • Log, track and data entry of all vendor W-9's, licenses, and insurance updates.
  • Processed data entry for Time Warner Customer orders regarding cancels and rescheduling appointments for their service.
  • Managed the setting of appointments, tracking of leads, data entry and hard copy filing.
  • Support the Cost Control team with data entry for auditing of weekly craft man-hours.
  • Lead on Managed the data entry of production completions and daily goals.
  • Assist Material Management department with data entry into Matmant for material tracking information.

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7. Process Improvement

high Demand
Here's how Process Improvement is used in Project Management Lead jobs:
  • Facilitated cross-functional teams with a standard approach to process improvement initiatives, implemented recommendations and tracked for sustainable results.
  • Managed all phases of testing, associated management reporting, identification and implementation of process improvements and resource coordination.
  • Reviewed and reported process capability and performance results with projects, process improvement personnel, and senior management.
  • Devised KYC risk rating scoring methodology and suggested process improvements to an international financial institution's KYC initiatives.
  • Managed the automated ship alteration approval process to monitor the project and implement process improvements as appropriate.
  • Participated in departmental working groups to identify areas for process improvements and ways to improve external communications.
  • Developed and administer guidance and make recommendations to Senior Management for process improvements and programs administration.
  • Develop internal communications and manage policy and procedural reviews and updates for process improvement.
  • Identified data process improvements and leverage technology to automate and streamline existing processes.
  • Managed and developed operations group and focusing on continual process improvement plans.
  • Created and implemented process improvement strategies with Business Development and Sales.
  • Designed and implemented global process improvement initiatives for highly complex projects.
  • Developed and managed department's budget for Process improvement projects.
  • Initiated process improvements for delivery of weekly payroll increasing efficiency.
  • Identified and implemented process improvements for the salaried selection process.
  • Participated in quality assurance process improvement efforts.
  • Process improvement using AGILE Methodology.
  • Assisted Manager with process improvement, identifying new ways to streamline the volume and work load of the team.
  • Led several project teams to successful, on-time completion of a variety of process improvement and business growth projects.
  • Assist and drive process improvements to increase the efficiency and effectiveness of the C&A team.

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8. Infrastructure

high Demand
Here's how Infrastructure is used in Project Management Lead jobs:
  • Ensured optimal performance of global shared service infrastructure in Worldwide Technology Engineering division by managing comprehensive change and release process activities.
  • Directed headquarters relocation project that seamlessly installed IT infrastructure / data center and ensured operational readiness and on-time move in.
  • Developed new infrastructure service offerings including using modern cluster and replication technologies to support online Disaster Recovery (DR).
  • Implemented solutions that significantly reduced operational cost, reduced infrastructure footprint while optimizing IT services and resource utilization.
  • Cross-trained entire Infrastructure team on aspects relating to Quaker/Tropicana/Gatorade as part of a functional reorganization.
  • Guaranteed seamless transitions to new infrastructure by upgrading software and complying with MetLife security policies.
  • Focused on individual clients to actively assist in navigating a complicated health services infrastructure.
  • Developed project plans and managed documentation and records associated with communications infrastructure program implementations.
  • Performed audits on applications and infrastructure areas for compliance of Change Management Process.
  • Carry out any customer migration plans on upgraded infrastructure as necessary.
  • Maintained and created standard operational procedures for the Infrastructure Support Section.
  • Ensured seamless network integration for future programs within legacy infrastructure.
  • Supported the application infrastructure, maintained and published application documentation.
  • Coordinated several Infrastructure activities that spanned multiple cross functional areas.
  • Conceive and implement new infrastructure and architecture improvement initiatives.
  • Installed and troubleshot telecommunications systems to include: copper and fiber infrastructure, hard encryption, routers, and voice circuits.
  • Participated in the Compliance Infrastructure Excellence initiative to monitor compliance of online service website for the Fraud Claims line of business.
  • Prepared cost benefit analysis and created a business case for upgrading of network infrastructure and obtained sign off from client.
  • Managed technical issues, assisted in the development of the infrastructure, architecture, interface and data conversion strategy.
  • Developed strategy to launch Consultancy & Governance infrastructure across the Thermal Engineering organization (~180 Project Managers).

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9. Management Process

high Demand
Here's how Management Process is used in Project Management Lead jobs:
  • Tracked, resolved and escalated impediments, promoted impediment management process across scrum teams and leadership structures.
  • Implemented electronic document management processing, retrieval, and distribution systems in collaboration with S5 standards.
  • Led team in blueprinting, prototype and configuration for Quality Management Processes for procured materials.
  • Facilitated meetings and assisted facility leadership with the change management process prior to implementation.
  • Developed and updated global technical data management processes as required.
  • Established change management and release management processes.
  • Improved open enrollment workforce time management processes.
  • Lead the DCO approval and procurement management process re-engineering in order to align with the contract management project from Corporate Services.
  • Communicate to the client any issues of concern with respect to the Client's responsibilities in the revenue cycle management process.
  • Designed On-Boarding System, New Hire Reference Manual and Lead Management Process while originating personal production and training new recruits.
  • Managed resources, roll-offs, performed forecasting, drove best practices, and ensured changed management processes were adhered to.
  • Reduced time to identify root cause, improved focus of incident and problem management processes, and improved relationship with customer
  • Provide role-based training to analysts on Global Service Management (GSM) Problem Management process prior to granting access.
  • Report issues to Program Management Operations, and escalate them as specified in the issue management process.
  • Serve as the subject matter expert for the Supplier change Management process for Delphi Electronics & Safety.
  • Managed the integration of multiple software tools with the Patch Management process (through Planning phase).
  • Led the roll out and deployment of Problem Management processes in line with HP work standards.
  • Assessed the existing access management processes to find any non-compliance gaps with regulations and key controls.
  • Defined a Database Access Management process for M&A Databases, including the UAR process.
  • Created training materials for new supplier management process and delivered training to all BU suppliers.

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10. Management System

high Demand
Here's how Management System is used in Project Management Lead jobs:
  • Provided effective support for project manager, disciplines, and clients by tracking documentation using an Electronic Document Management System.
  • Managed the administration for setting up training offerings and managing registration for enrolled participants using the Meridian learning management system
  • Conducted gap analysis against Contractor s Safety management system to ensure organization and applicable regulatory requirements are implemented.
  • Documented, produced and distributed Knowledge Management user guides outlining all aspects of the Knowledge Management system.
  • Developed a statistical algorithm for Event-Condition-Action policy triggers used in Policy Based Management systems.
  • Improved efficiency across business by leading document management system and work process implementation.
  • Evolved mainframe lead management systems to sophisticated allocation and measurement system.
  • Assist with maintaining the client's Policy and Knowledge Management repository in their Joint Application Staff Management System (JASMS).
  • Created a real estate lease management system to track critical lease dates, escalations, and pay rents via automated process.
  • Project centered around the work-flow management system for all civil cases in local Courts (first and second grade).
  • Produced the Summary Status of Funds Detail Report utilizing the DHS Federal Financial Management System (FFMS).
  • Implemented HSE management system that addressed all appropriate issues, processes, services, and requirement equipment.
  • Managed a team of developers who provided ongoing development and support for a new portfolio management system.
  • Designed use of Document Management Systems (DMS) as repository for Quality Manuals and Quality Certificate.
  • Helped design and architect the hardware and OS platform where the knowledge management system would be implemented.
  • Coordinated and provided direction on initial build of RMS base code build into PVCS source management system.
  • Produced requirements to implement a central tool to manage access to all virtual management systems.
  • Improved the system efficiency from 5 to 20% developing new strategies for management systems.
  • Started and completed the first study in the new data management system Oracle Clinical.
  • Change agent to build and execute effective quality management systems in the organization.

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11. Business Units

high Demand
Here's how Business Units is used in Project Management Lead jobs:
  • Facilitate meetings with stakeholders in different business units and regions to provide regular project updates and track overall status.
  • Manage all aspects of workforce planning in cooperation with business units, to fulfill organizational talent requirements.
  • Worked with actuaries to develop systematic and transparent allocation to business units.
  • Managed and facilitated change readiness for the affected business units.
  • Implemented Subcontract Program Management initiatives cross-functionally across multiple business units.
  • Created methodology for managing relationship between IT and business units.
  • Assisted other business units to improve daily operations.
  • Build relationships between multiple business units in an effort to streamline and maximize the efficiency and productivity of the sales organization.
  • Facilitated cross functional meetings; included members from all levels of the organization and from all major business units.
  • Worked with various business units to identify and develop areas of Process Improvement and/or Action Plans to mitigate risk.
  • Refined process to include creation of key business units for acquired companies with new 'go to market' strategies.
  • Supported global business units on wire transfers, FX spot trades, hedges, and cash management inquiries.
  • Work directly with GECC global business units on new HQ initiatives relating to data quality and reporting impact.
  • Delivered IT solutions to sales, marketing, and customer service business units for over eight years.
  • Provided governance and IT consulting to business units using Oracle Order Management and Supply Chain Planning modules.
  • Managed a full cycle recruiting process to increase organizational staffing by 28% across multiple business units.
  • Full merger and acquisition OCM support for transportation business units.
  • Trained Global business units on the Sourcing policy and procedures.
  • Managed over 165 personnel and six business units.
  • Contributed to establishing Key Performance Indicators (KPIs) measurements for all business units utilizing the Balanced Scorecards framework.

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12. PMO

high Demand
Here's how PMO is used in Project Management Lead jobs:
  • Lead all activities associated with PMO process design, tool modifications and enhancements, implementation and transition of processes into organization.
  • Service Leadership - Dramatically improved the Information Services Group PMO model by fostering working relationships between customer and technology organization.
  • Helped create Broadcast Division PMO restructuring the department and developing process documentation to simplify project implementation and increase efficiency.
  • Contributed to PMO process methodology and implemented best practices.
  • Full responsibilities for IS PMO; P&L; new business pursuits; and people care of Project Managers
  • Direct Mill's PMO functions for Commercialization of new products, large capital projects, and key initiatives.
  • Set up the PMO and worked with HPE and client leadership to establish the required PMO services.
  • Created a PMO for the control and governance of 170 projects in the Corporate Services IT division.
  • Well regarded as an expert and result driven PMO Leader with strong and valued results.
  • Support PMO effort at NASA Marshall and Goddard Space Flight Center within Information Technology Directorates.
  • Assisted PMO in planning of the overall strategy and approach for communication project.
  • Developed the PMO Office including processes, reporting, and project/change management methodologies.
  • Managed portfolio of compliance and legal projects and processes within PMO structure.
  • Advised on development of nascent PMO's processes and best practices.
  • Lead and define go-to market strategy and PMO service offerings.
  • Lead the PMO for Retail Transformation Readiness back-end systems conversion.
  • Provide PMO efforts at Internal Revenue Service (IRS).
  • Lead weekly project update meetings to the PMO team.
  • Define and establish PMO charter and goals.
  • Updated scorecard to submit to GM PMO.

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13. ERP

high Demand
Here's how ERP is used in Project Management Lead jobs:
  • Managed the environment availability calendars, coordinated application and infrastructure changes and environment refresh cycles aligned to the enterprise release schedule.
  • Created advertising literature/layouts, project PowerPoint presentations, and prepared project travel accommodation and arrangements, and performed overall administrative duties.
  • Conceptualized organizational change management concepts and led the subcommittee to develop and execute enterprise communication strategies; revamped the programs or processes
  • Conduct chart reviews to determine medical necessity utilizing MCG criteria as well as enterprise-wide and departmental medical policies as needed.
  • Served as a liaison between management and employees by clarifying benefits questions, interpreting policy and mediating work-related disputes.
  • Delivered a world-class website through effective collaboration with stakeholders, multiple vendors, and enterprise providers.
  • Implemented and represented enterprise-wide ticketing system (Remedy) and functionality for five groups.
  • Lead Enterprise Risk Management sub-committee responsible for the review and approval of policy documentation.
  • Managed change management activation and stabilization activities for ERP project within all sites.
  • Provide analytic support by analyzing and interpreting data to researchers and project areas.
  • Change Management Lead for organizational transformation of new Cox Automotive Enterprise Sales organization.
  • Functioned as primary enterprise resource for business role engineering and two-tiered security.
  • Research and interpretation of Lease obligations for all Tenant and Landlord responsibilities.
  • Reviewed land use development proposals, researched existing records and interpreted regulations.
  • Evaluate supplier compliance programs for alignment to enterprise banking regulations.
  • Attained federal security clearance after criminal background check and fingerprinting.
  • Observed computer monitor screen to interpret program operating codes.
  • Experienced in contract interpretations, negotiations and development.
  • Implemented an enterprise-grade (client-server) PCI-compliant application.
  • Ensured project resources utilized enterprise-wide project standards appropriately.

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14. HR

high Demand
Here's how HR is used in Project Management Lead jobs:
  • Support program expansion initiatives through participation in proposals and strategy sessions including serving as deputy capture manager for a key competitive solicitation
  • Delivered presentations on client standards, importance of teamwork and worked towards improvement of team resource utilization through regular internal audits.
  • Managed client relations and business process unification and optimization to guide the project management office through a strategic corporate merger.
  • Managed relationships with key business unit stakeholders, ensuring an open forum through which to communicate and resolve issues/concerns Consulting Industry
  • Host Development: Developed system requirements through extensive discussions with business partners and then allocated/trained resources (domestic/international).
  • Assisted in design and implementation of long-term strategic plans through business process analysis and process modeling for corporate initiatives.
  • Identified the required candidate characteristics for project managers, delivering value through maximizing efficiency of the hiring process.
  • Communicated key process change messages to all stakeholders prior to implementation through development of detailed Job Transition Guides.
  • Provide information to determine the effectiveness of promotions through post-analysis, and make recommendations for continuous improvement.
  • Coordinate hospitality schedule tours/incoming out going mail service/logged shipping and receiving transactions duties throughout the day.
  • Demonstrated mentoring and advisory abilities through training and development of inexperienced project management leads and staff.
  • Manage the day-to-day business of the Operation Support Center through workforce management and technological account management.
  • Facilitated controlled project coordination through collaboration with subject matter experts, team members and stakeholders.
  • Exercised problem solving through compiling & analyzing monthly financial forecasts for monthly project budgets.
  • Strengthen internal and external sales capabilities through in-depth market penetration and targeted client strategies.
  • Organize local activities and encourage employee involvement through community events and company sponsored initiatives.
  • Researched customer requirements and available shrink-wrap solutions to provide a real-time inventory view.
  • Researched and explored several aspects to determine which philanthropic organizations to work with.
  • Decreased inventory cost by 18% through an Inventory Utilization process improvement initiative.
  • Negotiate process change through facilitation of government engagement sessions with stakeholders and customers.

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15. SQL

average Demand
Here's how SQL is used in Project Management Lead jobs:
  • Converted ALL business functional requirements into Back-End SQL logic leaving front end for behavioral functionality.
  • Developed analysis and audited scientific data using SQL.
  • Develop PL/SQL code for data catch ups and help developers in need for performance and query development related to Business Applications.
  • Provide product support during deployment and after client is live: Troubleshoot issues using various methods, including writing SQL queries.
  • Learned how to import leads into Microsoft Access and MySQL as well as run various queries on the leads.
  • Created and optimized complex stored procedures in SQL server 2000 for use in Information Posting and Web Application reports.
  • Tested functionality of IBS on ORION, executed test plans, used SQL for data validation for final implementation.
  • Installed and Configured SQL Server 2008 Installed Review and submit all IT equipment and operation budgets.
  • Involved in writing stored procedures and SQL scripts to add additional functionality to target database.
  • Performed unit testing and wrote queries in SQL to ensure the loading of the data.
  • Designed and supported 12 MS Access and Visual Basic applications utilizing MS SQL Servers.
  • Installed Domino Server software, SQL, ColdFusion, Verity, and PERL software.
  • Created, monitored and supported senior management with SQL and Oracle based reports.
  • Program was developed using Visual Basic.NET and SQL Server 2000 technology.
  • Installed and configured MS SQL and MySQL Database tables and scripts.
  • Designed and developed all server based procedures (PL/SQL).
  • Managed development with SQL programming on an Oracle platform.
  • Used LAMP stack bundle, PHP and MYSQL on server side.
  • Assisted in the development of WCF RESTful web services using Entity Framework 6 as the data access layer to SQL Server.
  • Shadowed scrum master in scrums and engagement with other teams for 7 months Technology Java/J2ee, Chordiant framework, PL/SQL

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16. CRM

average Demand
Here's how CRM is used in Project Management Lead jobs:
  • Designed, implemented and owned CRM and Marketing Automation capabilities and strategies for Acquisition business.
  • Developed workforce management and customer relationship management (CRM) systems.
  • Key Achievements: * Conceptualized and implemented CRM system to support Provider Network processes and create a Provider Database.
  • Provided extensive coverage to the integral part of requirements gathering, design, test and deployment phases for CRM releases
  • Acted as the project manager and lead analyst for the implementation of Microsoft CRM in our new Canadian office.
  • Lead in the generation, reconciliation, and distribution of the CRMD Portfolio reports/outputs generated on an ongoing basis.
  • Worked on upgrade project from SAP CRM 5.0 to SAP CRM 7.0 and resolution of post upgrade issues.
  • Integrated Retail sales CRM system with 3rd party custodian Bank of America, system known as SCI.
  • Negotiated contracts with major carriers and made provisions for the CRM SQL query function from Blackberry.
  • Worked on supporting the CRM 2013/2011 production environment and resolving the issues for CRM production environment.
  • Designed and implemented several XRM applications on the CRM Dynamics 4.0 / CRM Dynamics 2011 platform.
  • Cultivated team to act as first order response representatives on CRM platform and other marketing programs.
  • Implemented Speech Enabled Call Center strategy * Defined Customer Relationship Management (CRM) strategy Results.
  • Completed gap analysis for internal customer and candidate relationship management (CRM) tool and process.
  • Assisted the client in solving business problems with the effective use of SAP CRM solution.
  • Enhanced the standard 'Toolbar Copy' button functionality to copy additional data using CRM Events.
  • Supported ITSM and GMEE CRM and managed a team of 22 technical support engineers.
  • Handled multiple projects in SAP CRM for FMCG, Utilities, and Automotive industries.
  • Performed gap analysis between existing campaign management system SAS-MA and new SAP CRM application.
  • Staffed Customer Relationship Management (CRM) initiative for all areas within the team.

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17. Sharepoint

average Demand
Here's how Sharepoint is used in Project Management Lead jobs:
  • Created and maintained weekly project status/dashboard reports on SharePoint as a pull communication for executive management.
  • Designed a SharePoint-based Integrated Project Scheduler for project prioritization and resources planning and utilization.
  • Provide SharePoint examples/steps/knowledge for several ITS teams.
  • Managed deployment scheduling via SharePoint Project.
  • Developed and led training of Site Administrators and staff in knowledge sharing practices, improving work processes and using SharePoint effectively.
  • Created SharePoint Site for communication, document storage, change process, help ticket system, templates, and dashboard reporting.
  • Implemented enhancements and updates to improve the effectiveness of all content, design, and technology across SharePoint Farm.
  • Designed a SharePoint based Executive Dashboard to provide project status and/or metrics to the customer and IT management.
  • Teamed with Procurement, Finance, vendor and SharePoint development team to implement the financial reporting system.
  • Consulted with business partners to share lessons learned and assist with thought process behind designing SharePoint solutions.
  • Installed SharePoint Business Rule-sets across MNF-I portal sites automating the collection of data into ERM software.
  • Managed all IMAC's (installs, moves, additions and changes) in SharePoint database.
  • Formulated, proposed and implemented site collection structure for Corporate Systems on the official SharePoint platform.
  • Contributed to the redesign and content maintained on the project's employee SharePoint portal.
  • Design, document, and implement all detailed Document Controls procedures in SharePoint EDMS.
  • Developed the SharePoint splash page and connecting pages for the Health and Safety Academy.
  • Designed, developed, and delivered SharePoint and Knowledge Mapping for the AKMQ course.
  • Managed the planning, scheduling, development and deployment of SharePoint sites.
  • Managed various customer service SharePoint folders containing KC reports for customer use.
  • Used standard on-boarding and off-boarding process for all technicians (SharePoint).

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18. Risk Management

average Demand
Here's how Risk Management is used in Project Management Lead jobs:
  • Coordinated development of Integrated Master Plan, Integrated Master Schedule, risk management and resource allocations.
  • Organized and led internal and external training events for senior business leaders, propagating GE Risk Management global best practices.
  • Led working groups to aid in creating a customized risk management program for a large tactical weapon system program.
  • Assumed leadership for a Service Transition and Operational Risk Management team for one of the BIG4 American Financial Institutions.
  • Served as the leader of the Risk Management Committee: We assessed all possible risks of the event.
  • Promoted the development and use of quarterly risk management scorecards and digital roll-ups that tracked vendor cost performance.
  • Established program controls/monitoring, training strategy, and risk management process for the sales and call center resources.
  • Served the agency in the Information Technology specialty area of IT Security Risk Management and Compliance.
  • Acknowledged as most successful Risk Management Agent in the state of Utah by ARS Directors.
  • Assess Risk and Opportunities (Risk Management function), establish and monitor action items.
  • Established a Team to support Disaster Recovering planning and tracking as part of Risk Management.
  • Manage the Project Portfolio P&L performance, Lead overall Account Risk Management.
  • Oversee risk management and resolution, issue identification, and change leadership planning.
  • Serve as integral member of company's Risk Management Team.
  • Updated the Risk Management Recall Log.
  • Chaired the Wind risk management process.
  • Risk management best practices seminars.
  • Established project schedules, managed resource requirements, budget development and oversight, and risk management for the entire project lifecycle.
  • Worked on several initiatives with B of A risk management to prevent fraud activity via ATM machines.
  • Conduct new-hire training, Risk Management and driver training for all Loomis Green Bay employees.

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19. Management Activities

average Demand
Here's how Management Activities is used in Project Management Lead jobs:
  • Collaborated with various organizational departments, to ensure appropriate timing, delivery and alignment of messages and change management activities.
  • Implemented program-level project and change management activities and messaging to support supply chain business strategies and initiatives.
  • Tracked program management activities for experimental engines and maintained a Readiness Wall and Visibility Room.
  • Lead Organizational Change Management activities for North America-wide IT Transformation program.
  • Implemented business planning and project management activities for clients.
  • Prepare solutions for systems management activities.
  • Led a project team of five responsible for all data management activities for Phase II-IV clinical studies.
  • Led change management activities for the finance transformation program impacting all accounting and finance employees.
  • Partnered with the project teams to integrate change management activities into the overall project plan.
  • Support Project teams integrating change management activities in to the overall project plan.
  • Assist in project management activities.
  • Project manages environment change and configuration of deliverables using a consistent build control process and Release management activities.
  • Completed HR workstream's change management activities for standing up the offshore Human Resources Shared Service Center (HRSSC).

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20. Performance Management

average Demand
Here's how Performance Management is used in Project Management Lead jobs:
  • Oversee Performance Management operational activities at an Area/Sub-Area/country level, interfacing frequently with the Americas and Global Learning & Development organizations.
  • Created performance management scorecard that included actionable measures and quantifiable targets to link organizational and individual performance to business strategy.
  • Headed cross-functional development effort to streamline performance management processes through building of a tool to automate administration of H.R.
  • Represent the Performance Management function internally with senior leaders, globally with other operations leaders and externally as needed.
  • Manage human resources staff operations, including sourcing, performance management, organization design and position management.
  • Owned team member formal evaluations and performance management.
  • Re-engineered end-to-end Supplier Performance Management process.
  • Partner with Americas Learning & Development Center of Excellence to champion all Performance Management activities and confirm alignment with firm strategy.
  • Utilize the performance management framework to drive vendor/client alignment including the delivery and tracking of formal Action and/or Performance Improvement Plans.
  • Manage monthly customer meetings, weekly Performance Management Meetings (PMM) as well as RIO Board meetings.
  • Measured the satisfaction of the performance management program through surveys, interviews, and round table meetings.
  • Lead Performance Management, Employee Relations, Recruitment, Training and Development, and Compensation activities.
  • Recruited, trained and coached the current team of developers and handle their performance management.
  • Manage team of consultants, training, issue escalation, project assignment and performance management.
  • Supported campus recruitment, performance management and resource management HRIS implementation lead for the region
  • Recruited to build the next-generation performance management tool for the growing Comcast organization.
  • Lead the Performance Management Team in the development of metrics, key performance indicators (KPIs) and data management strategy.
  • Aligned client's BI strategy and defined BI roadmap to support performance management goals and requirements.
  • Conduct CRP for client users Configure Oracle Fusion HCM Performance Management module.

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21. Sdlc

average Demand
Here's how Sdlc is used in Project Management Lead jobs:
  • Defined environmental requirements to support the SDLC and related release management process.
  • Direct contact/development, improvement and support of all levels of client relationships, client business and SDLC vendor products.
  • Managed all aspects of project through the SDLC methodology and Coordination with external business partners for coordination of activities.
  • Provided standard methodologies for full life cycle system implementations (SDLC).
  • Use of Standard PMI Process and SDLC Waterfall methodology in all projects.
  • Worked on SDLC phases including SIT/UAT/E2E and Production Releases.
  • Created change control practices and strategies and SDLC concepts.
  • Prepare SDLC documentation to ensure that requirements were achieved.
  • Utilized SDLC to implement Motors Insurance applications.
  • Validated controls for adequacy for PMLC/SDLC components.
  • Implemented a Software Development Lifecycle (SDLC) process and associated templates.
  • Owned the complete SDLC and was recognized for the same.

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22. Stakeholders

average Demand
Here's how Stakeholders is used in Project Management Lead jobs:
  • Establish and maintain relationship with individuals, corporations, foundations, government and other stakeholders who can contribute financially or otherwise.
  • Established training material detailing the proper and effective use of new functionality for cross-functional stakeholders to share with customer service representatives
  • Developed and executed on communications, organizational alignment and training plans for key stakeholders in over 50 departments.
  • Managed governance process, facilitated meetings with stakeholders, developed executive presentations and reported on action item progress.
  • Develop business insights based on analysis results and communicate key findings to various stakeholders to facilitate data-driven decision-making
  • Developed and implemented corporate-wide initiative training and educated stakeholders on all major process deployments and revisions.
  • Designed and established systems to involve stakeholders in key decisions to resolve organizational change issues.
  • Conducted requirements gathering sessions and requirements hand-off/review sessions with business stakeholders and technical development team.
  • Created and managed detailed organizational systems and coordinate projects across a diverse group of stakeholders.
  • Coordinate network software upgrades internally and liaise with external stakeholders to make necessary hardware changes.
  • Collaborated with senior IT leadership to drive stakeholder engagement and communications with key business stakeholders.
  • Developed and managed global communication programs impacting all Phillips 66 internal and external stakeholders.
  • Develop project documents including budget estimates, project schedules and progress reports for stakeholders.
  • Worked with internal stakeholders to design and document intranet site requirements and content management.
  • Created and maintained dashboard and scorecard that communicated Network Engineering activities to stakeholders.
  • Implemented solutions that educated and encouraged collaboration between internal and external stakeholders.
  • Maintain business relationships with stakeholders and project team members across the organization.
  • Developed business cases for key initiatives and provide guidance to senior stakeholders.
  • Communicate status of Service Requests and Problems to internal and external stakeholders.
  • Conduct performance reviews and manage communication aspects with business and other stakeholders.

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23. Training Programs

average Demand
Here's how Training Programs is used in Project Management Lead jobs:
  • Implement education/ training programs for Clinical Data Management staff to promote understanding, quality output, and productivity.
  • Identified applicable legal requirements for operating in Trinidad and developed HSE training programs.
  • Develop and implement study specific training programs.
  • Build and launch training Continuous Improvement Training programs at all Manufacturing and Office sites.
  • Led the sales and service training programs and organization-wide initiatives on a monthly basis.
  • Create value in programs and education to up-sell elective and additional training programs.
  • Developed and implemented study specific training programs for several Pfizer HIV trials.
  • Developed and managed Education and Information systems training programs for 3000 users.
  • Lead, manage, supervise, and implement ground weapons training programs.
  • Create training programs for specific PM processes training.
  • Create training programs and materials.
  • Plan and conduct a variety of training programs for new and existing staff members to improve safety and personal developmentskills.
  • Lead cross-functional, interdivisional global design team efforts to design, develop, and deliver world-class knowledge management and training programs.

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24. QA

average Demand
Here's how QA is used in Project Management Lead jobs:
  • Assisted in successfully fulfilling the preventive health and health management regulatory standards that lead to a full 3-year NCQA accreditation.
  • Coordinated HEDIS pursuit including directing clinical and non-clinical staff through the medical data retrieval process used to meet NCQA standards.
  • Deploy and maintain code source integrity within the Development, Staging, QA, Production and Disaster Recovery environments.
  • Operate as a first pass for content integrity and QA, checking work sent over from Acquisition and NESS.
  • Program provided Institutionalized of Standards/disciplines, PM, PPQA, PMC, and M&A Processes.
  • Interfaced with product management, documentation and QA departments, and customer during the Alpha and Beta
  • Develop Quality Assurance (QA) checklist processes and automate these processes by developing VBA macros.
  • Performed QA/QC of each line of developed code, modules and processes on regular basis.
  • Collaborated with all levels of release management, testing/QA community as well as IT Operations.
  • Work with QA team to complete quality testing successfully with Zero defects.
  • Completed all systems QA prior to implementing any new or enhanced programs.
  • Managed system architecture design, software development and QA testing process.
  • Worked with the QAT team to test and validate test scenarios.
  • Managed scope, timeliness and costs of QA projects to completion.
  • Managed a team of up to eight QA software testers.
  • Developed modifications to fix issues in QA and QC phases.
  • Prepare QA Test Strategy and Test Plan.
  • Project Title OMNI QA Team Project Duration
  • Provided supports to QA team.
  • Managed and coordinated delivery schedules with business, DBAs and offshore development and QA teams.

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25. UAT

average Demand
Here's how UAT is used in Project Management Lead jobs:
  • Evaluate new technology and security products for relevancy to company's overall security strategy and in support of new business requirements/initiatives.
  • Prepared, managed and maintained reports for evaluating effectiveness of Prepay Unit which enhanced efficiency and accuracy of claim processing.
  • Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost-effective and met user requirements.
  • Defined portfolio that included a comprehensive list of existing and proposed projects; strategically aligned, evaluated and prioritized initiatives.
  • Manage vendor release, testing mechanism, feedback of evaluation, beta release versions and co-ordinate final version installation and implementation
  • Handpicked to steer $1.1M high-profile, complex medical/emergency travel account while employing tactical decision-making for any emergency situation.
  • Managed and evaluated the professional performance of a team of 10-15 developers located in various domestic and international locations.
  • Developed a means to perform resource demand vs. capacity analysis to ensure adequate resource distribution and utilization across projects.
  • Collaborate with business owners to validate efficiency, profitability and productivity measures, and to evaluate new business ventures.
  • Collaborated with Campus Director on key administrative initiatives, including talent acquisition process, training, and performance evaluation.
  • Evaluated and developing new products and equipment in order to comply with customer specifications and Government's regulations.
  • Change Management - Evaluated and authorized implementation of software and hardware changes in a complex technology environment.
  • Performed data-mining and financial analysis for corporate acquisition, aiding valuation efforts and contract compliance monitoring.
  • Coordinate the exchange of technical information regarding product and product processing with adequate safeguards for confidentiality.
  • Contracted to implement User Experience Methodologies to evaluate current human capitol digital systems and business processes.
  • Perform financial evaluations of marketing, trading commercial and industrial customers and current and prospective vendors.
  • Monitor supplier's performance, recorded evaluations and recommendations to develop a global supplier database.
  • Evaluate and manage corporate credit exposure for regulated and unregulated commodity trading and marketing activities.
  • Evaluate assigned employee performance, and prepare performance appraisals, recommend and document disciplinary action.
  • Evaluate applicants' permanent housing plan and progress toward achieving long-term recovery housing solutions.

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26. Unix

average Demand
Here's how Unix is used in Project Management Lead jobs:
  • Developed a Build tool for PAAD team and wrote in UNIX KSH script to build Validation server.
  • MAJOR POSITION RESPONSIBILITIES: Project Manager for GE Corporate Shared Remote Access environment using Unix Sun servers.
  • Contacted and coordinated with system programmers and program managers Installed new graphics based UNIX systems to improve performance.
  • Lead development of application tool for automated processing of UNIX, Websphere, and test environment applications installations.
  • Developed and implemented the UNIX shell script to start and stop informatica objects using PMCMD commands.
  • Supervised a multi layered AIX UNIX based system of workstations and host systems.
  • Job scheduling using ControlM jobs which invoke UNIX shell scripts and ETL workflows.

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27. SME

average Demand
Here's how SME is used in Project Management Lead jobs:
  • Conducted risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs.
  • Gained worldwide executive support of program initiatives by crafting highly effective communications based on stakeholder assessments and effort impact tracking.
  • Work with program managers to educate and assist project managers with business impact assessments, stakeholder analysis and communication planning.
  • Facilitated communications and needs assessments with clients to drive requirements while ensuring maximum business value/impacts was derived for each project.
  • Project planning, risk assessment, resource management estimating and monitoring costs, quality management and project contract management.
  • Risk consultation and assessment for products and applications, enabling businesses to make relative risk based management decisions.
  • Analyzed post implementation assessment to evaluate effectiveness of change plan and training implementation and make appropriate recommendations.
  • Maintained risk assessment, managed scope of projects, and implemented recommendations based on determinations.
  • Utilized assessment skills to monitor and intervene to provide optimal pregnancy outcomes.
  • Spearheaded several SimpliVity OmniCube program x3650m5 technical requirements and related feasibility assessments.
  • Led assessment workshops with executive and functional management of business units.
  • Participate in due diligence activities and assessment of potential in-licensing opportunities.
  • Established default early warning model for assessment for corporate investments.
  • Execute continuous assessment of quality trends in three manufacturing facilities.
  • Conducted initial intake assessment and interviews of unaccompanied minors.
  • Performed site and equipment condition assessments and equipment tagging.
  • Change Management Lead and Benefits implementation SME for project team implementing SAP HR and Payroll functionality into a mature SAP environment.
  • Managed Global Change Management team who performed risk assessments, coordinated, and managed all internal and external maintenance projects globally.
  • Designed the National PMO templates: Project Approval, Project Assessment, Project Status, and Project Resource Request Forms.
  • Researched possible solutions that may improve projects' outcome to meet the objectives, applied metric assessment of team/individual performance.

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28. Sigma

average Demand
Here's how Sigma is used in Project Management Lead jobs:
  • Designed/Implemented Buildings Scoreboard: Utilized Six Sigma methodology to create new web-based distributor revenue/performance reporting tool to provide distributor NPI metrics.
  • Provided ongoing process leadership and improvement; utilizing Six Sigma principles to drive improvements.
  • Classify, develop, and manage strategic suppliers and participate in Lean Six Sigma tools (DMAIC) to drive productivity.
  • Train, coach, and support other Project Leaders in utilizing the Six Sigma Methodology within the Methodist organization.
  • Conducted Six Sigma classroom training and mentored cross-functional projects in logistics, production, sourcing, and quality.
  • Led Organizational Change Management effort on Y2K implementation of SAP, employing Six Sigma methodology.
  • Aided in all Lean Six Sigma, 5S, and TPM initiatives at plant.
  • Apply Lean and Six-Sigma methodologies to drive continuous improvement in the organization.
  • Delivered $20 million in net savings as Six Sigma program manager.
  • Used Six Sigma tools to track/report on continuous improvement/other metrics.
  • Lean Six-Sigma White Belt Certified.
  • Collected and analyzed statistical datausing six Sigma methodologies.
  • Led a Six Sigma Green belt project with the goal of reducing the variance in Forecasted time vs. Actual effort time.
  • Delivered Six Sigma project resulting in 45% reduction in client problem resolution workflow cycle time.

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29. Status Reports

average Demand
Here's how Status Reports is used in Project Management Lead jobs:
  • Created consolidated project status reports and continually evaluated project cost, performance and risk.
  • Facilitated meetings with end-users and stakeholders, and provided status reports to senior executives.
  • Produced status reports and managed business requirement sessions and meetings.
  • Communicate status reports for my direct reports/projects to managers periodically.
  • Research and verify data in Weekly and Monthly Acquisition Reports and Status Reports; and provides consolidated Annual Historical Reports.
  • Automated daily / weekly and monthly status reports for multiple projects using excel macros and power point.
  • Maintained a tracking of the progress of projects and created regular status reports for the executive team.
  • Facilitate creation of Weekly, Monthly and Quarterly status reports and perform peer reviews on them.
  • Create project status reports, and provide updates to project owners and executive steering committee.
  • Generated daily status reports updating plans, schedules, and project scorecards for all stakeholders.
  • Manage status meetings, status reports in order to maintain and control of the project.
  • Maintained Risks and Issues Log and provided status reports to IS Business Team.
  • Provided Marshall Space Flight Center Director with periodic risk management status reports.
  • Prepare and validate Weekly application status reports Prepare and validate SLA/KPI report.
  • Created and maintained project schedules, risk registers, and status reports.
  • Performed quality checks and provided status reports for the customer.
  • Prepare Daily Status, Weekly Status Reports and Dash boards.
  • Provide reports that appear in the Officers weekly status reports.
  • Provide program status reports to customer and senior management.
  • Compiled weekly and monthly status reports.

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30. Information Technology

low Demand
Here's how Information Technology is used in Project Management Lead jobs:
  • Managed a document knowledge repository used for the implementation of information technology systems into both existing and new plants globally.
  • Assisted Customers in the Architecture Development (Automation, Manufacturing Information Technology -IT).
  • Develop Information Technology strategy in support of the company's mission and core objectives.
  • Direct, control and motivate the staff of the Information Technology department.
  • Designed and implemented projects aimed at creating transparency and improving operational efficiency within Information Technology Infrastructure Division (ITI).
  • Formed teams that analyzed various Class-A commercial properties to determine liabilities and opportunities associated with information technology and telecommunication utilities.

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31. SLA

low Demand
Here's how SLA is used in Project Management Lead jobs:
  • Researched and defined inter-departmental processes in a non-technical environment and translated those processes into distributed, web-enabled applications.
  • Translate requirements to architect security solution using Oracle Access Manager.
  • General Capacity Planning and SLA execution.
  • Tracked project cost, Earned value Analysis & achieved SLA consistently and attained customer satisfaction consistently (CSAT score 4/5).
  • Managed the telecommunication needs for the State of Georgia Legislative Session and Georgia State University from 1999 until 2007.
  • Work on a variety of translation, menus, metadata and audio projects in over 40 languages.
  • Set up new customer accounts with the company's Computer Assisted Translation (CAT) tool database.
  • Present findings to large audiences and work closely with teams to translate research findings into better designs.
  • Established requirements for new radio, hosted focus groups to translate client needs into new products.
  • Work with delivery units to commit operations to SLA achievement, demand plan and delivery schedule.
  • Managed client change requests and ensured that they were completed within the 5-day SLA.
  • Developed and maintained city approved SLA metrics contributing to a long term outsource contract.
  • Ensured lead times were met and notified customers within the agreed upon SLA.
  • Worked as a PSA for the application, always achieved 100% SLA.
  • Created SLA's to improve the time of delivery for our customers requests.
  • Developed SLA's and held vendor partners accountable to those SLA's.
  • Translated engineering 3D models into easy to comprehend shop floor planning.
  • Maintained 98% SLA for issue resolution via Remedy ticket system.
  • Configured and ran translation programs and compact disk build procedures.
  • Inventory is now financially eliminated from Tesla's balance sheet.

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32. Cost Savings

low Demand
Here's how Cost Savings is used in Project Management Lead jobs:
  • Project types include safety mitigation programs, cost savings initiatives, reliability improvements and manufacturing, repair and overhaul improvements.
  • Led 4Q project that reduced the errors per drawing from .5 to .3 with a cost savings of $178k annually.
  • Delivered $2M in direct cost savings through re-engineering time and expense collection and payroll processing to a paperless Web-based application.
  • Established the practice of driving cost savings to every account in close collaboration with the PMO and senior leadership.
  • Create weekly and monthly reports from Mercury Gate for KPI's, QBR's and cost savings.
  • Mentored 17 facility managers to be project managers, significantly contributing to cost savings targets.
  • Negotiate contract price and terms with subcontractor's and increased cost savings by 16%.
  • Completed reporting on the cost savings and reviewed invoices on monthly basis for customer presentation.
  • Direct cost savings of $3,029,600.00 of purchased care budget in fiscal year 2005.
  • Resulted in project cost savings due to early clear definition of project scope.
  • Negotiated cost savings to consistently exceed goals on an annual basis.
  • Total cost savings of over $40MM during my tenure.
  • Achieved annual cost savings of $24M.
  • cost savings of >$50M over current sourcing process.

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33. BI

low Demand
Here's how BI is used in Project Management Lead jobs:
  • Tenure (15+ years) with company includes a history of progressive advancement with increased responsibility resulting from consistent high-quality performance.
  • Spearhead national and global purchasing programs and vendor sourcing plans to continually provide timely support to critical operations and profitability improvement.
  • Identified defects and proposed technical solutions which improved user service levels and prevented system delays, improving customer accessibility to funds.
  • Collaborate to provide agency-wide education, information, and counsel on requirements and responsibilities under Section 508 of the Rehabilitation Act.
  • Managed, negotiating /awarding subcontract vendors into bound Agreements, demonstrating proficient creativity, conflict resolution, and negotiating abilities.
  • Developed plan to improve category visibility, shopper-based merchandising program specific to Circuit City shopper and scorecard to track progress.
  • Provide support related issues for development and test databases to ensure availability and perform troubleshooting in development and test environments.
  • Saved millions in possible liability and civil suits by introducing new performance-based metrics informing security strategy and risk management.
  • Evaluated team dynamics and recommend team effectiveness activities with functional area of responsibility in order to enhance team effectiveness.
  • Created job aids for field personnel and evaluated vendor-owned training materials for applicability to internal business units.
  • Reviewed care plan assessments to identify utilization barriers, verify eligibility for assistance and need for services.
  • Configured shipping module required for SD delivery creation with the necessary availability check and transfer of requirements.
  • Evaluate vendor quotes to determine most desirable and cost-effective suppliers and conduct analyses for contract solicitations/bid proposals.
  • Improved software release process by instituting metrics, increasing visibility, enhancing documentation and creating archives.
  • Analyze data trends to identify key performance indicators and determine areas to boost performance and profitability.
  • Assumed a mission-critical DB Leadership role and undertook existing system enhancement or level-3 support responsibilities.
  • Educated staff on how to communicate with providers of contractual billing obligations and reimbursement process.
  • Lead risk management strategy; perform vulnerability assessments and manage CCTV remote surveillance system.
  • Developed Tool Management Process to eliminate waste, reduce cost and optimize capability.
  • Coordinated the Mobile Publishing Initiative communication plan for over 1000 mobile publishing developers.

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34. Management Plan

low Demand
Here's how Management Plan is used in Project Management Lead jobs:
  • Developed Data Management Plans and Quality Management Plans that delivered accurate, timely, consistent, and quality clinical data.
  • Developed Change Management Plan to organize change readiness activities for statewide implementation of new Medicaid Eligibility and Enrollment system.
  • Develop Risk Management plans and do qualitative and quantitative analysis of risks and documented risk response strategies.
  • Managed comprehensive data management tasks pertaining to the Data Management Plan.
  • Developed and executed a resistance management plan.
  • Prepare project proposals, communication management plans; cost estimates, Matrix, RAM, and RACI charts.
  • Planned and executed a comprehensive change management plan for a new Automatic Data Processing time and attendance system.
  • Constructed Risk Likelihood/Impact chart to identify high risk activities and implement a risk management plan.
  • Played critical commercial role in Life Cycle Management planning for existing and new franchise products.
  • Assist in creation of a configuration management plan, including design, build and test.
  • Authored Requirements Management Plan for program and Acceptance Test Procedures for ESM library development tool.
  • Lead TSAT SE&I Program Management Plan development effort with LAAFB/SMC PMO Leadership.
  • Project Leader of the MineHunter Asset Management Planning System (AMPS) deployment.
  • Implement change management plans that minimize employee resistance and maximize employee engagement.
  • Develop the Data Management Plan, Data Validation, Data Entry Guidelines.
  • Developed Data Management Plans (DMP) for clinical trials.
  • Developed the systems/business transformation change management plans, ensuring that engagement and reinforcement strategies are embedded into the change management plan.
  • Monitored and measured change management plan effectiveness to determine the best practices for further company subsidiary rollouts.
  • Drive the development of multi-year cloud adoption strategies and change management plans to ensure continued improvements on evolving needs and requirements.
  • Developed, reviewed and modified applicable data management plans, guidelines, WP, and SOPs.

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35. Order Management

low Demand
Here's how Order Management is used in Project Management Lead jobs:
  • Provided leadership of order management and e-business service teams, responsible for driving increased e-commerce penetration and monthly revenue activities.
  • Provided production support on entire Order Management related issues.
  • Designed, led and implemented the Sales Order Management module of a regional MRP II system.
  • Interacted with the Testing Capability to understand the end to end functionality of Order management applications.
  • Documented the work flow and trained employees in the Order Management module.
  • Defined, created, and trained co-workers on order management procedures.
  • Provide leadership and direction to Order Management (OM) personnel.
  • Order Management Project Team Member.
  • SAP Plant Maintenance migration from Maximo impacting entire organization (5,000 employees) for work order management.
  • Analyzed Detail Design documents for all the applications in the order management workflow domain.
  • Monitored and reported on workflow for a group of Order Management agents.

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36. Business Partners

low Demand
Here's how Business Partners is used in Project Management Lead jobs:
  • Assign to IBM Business Partners opportunities identified by telesales and developers according to IBM business procedures.
  • Have driven results through well-defined executed business processes with business partners to achieve incremental sales.
  • Worked with international business partners to analyze financial deviations.
  • Established and maintained relationships with key business partners, educate on procurement processes, policies and procedures and resolved purchasing issues.
  • Engaged Technology and business partners, stakeholders, and project managers successfully to adopt our QA process and procedures.
  • Lead and influenced cross-functional teams of business partners in ensuring the effective flow of information among all team members.
  • Assist in the presentation of qualitative and quantitative results and data to senior management and other business partners.
  • Educated business partners on importance to adhere to compliance guidelines with work processes.
  • Analyze and build performance reports and indicators of IBM Business Partners.
  • Identify new business partners and service providers to speed network build.
  • Support Business Partners Unit in IBM in pipeline analysis.
  • Provide feedback to IBM Business Partners.
  • Prepare Weekly Testing Reports Work closely with the Business partners and provide support to the Business QA team during UAT phase.

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37. KPI

low Demand
Here's how KPI is used in Project Management Lead jobs:
  • Incorporated competitive information as KPI metric.
  • Analyzed payment trends and KPI's to determine changes to reimbursement based on adjudicated units at the procedure level.
  • Key leader who met and collaborated with outside vendors to coordinate work and meet KPI's.
  • Identified KPI for the bad debts write-offs and provided monthly bad debts statistical reports.
  • Produced and maintained daily/month end reconciliation financial reports for review and tracked KPI trends.
  • Developed & implemented more efficient & accurate tracking practices for KPI's.
  • Develop KPI s and maintenance data bases for maintenance reporting.
  • Develop and communicate performance of KPI's to executive management.
  • Develop KPI s for supplier management.
  • Read and understand KPI reports and tracking system to meet and exceed performance Monitor time/attendance of team
  • Support regional PMOs and the CIO office in governance processes, metrics and KPI reporting globally.
  • Report on KPIs to upper management, grow existing revenue streams and manage suppliers.
  • Worked on building new business data cockpit for enhanced reporting functionalities in Business Objects.
  • Conducted workshops to develop Performance Indicator (KPIs) for clients various programs.
  • Maintain KPI on suppliers performance for management.
  • Monitor KPIs and respond to trends.
  • Established their first global dashboard of all internal KPIs and SLAs around key/core project teams work, and business processes.
  • Utilized leading-edge analytics to focus on Vertis risk tolerance, and establish the set of (KPIs).

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38. User Acceptance

low Demand
Here's how User Acceptance is used in Project Management Lead jobs:
  • Executed System, Operational/Performance Qualification testing, and assisted participants in User Acceptance Testing.
  • Create Test scenarios and Test cases for all phases of testing including System, Integration, Regression and User Acceptance testing.
  • Implemented a user acceptance testing process so that users were able to provide final feedback on all delivered functionality.
  • Participated in user acceptance testing for application upgrades and led the Stage Gate Review process for these releases.
  • Participated in product test phase to the user acceptance test phase and then to the deployment phase.
  • Lead User Acceptance Testing efforts including test planning, test script creation, and test execution.
  • Executed System Integration test cases and assisted business participants in User Acceptance Testing.
  • Managed the user acceptance testing and integration testing of the Grants Management application.
  • Validated user acceptance, i.e., licensing agreements.
  • Assist User group on User acceptance test.
  • Co-ordinated with the client for Integration and User Acceptance Testing.

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39. New Processes

low Demand
Here's how New Processes is used in Project Management Lead jobs:
  • Selected to create new processes and identify process improvement opportunities for entire operation.
  • Identify organizational skill gaps and recommend organizational redesign based on new processes.
  • Identify operational weaknesses and helped improve or innovate new processes.
  • Lead phased implementation of new processes across global delivery.
  • Redefined employee roles, developed and implemented new processes, and managed workforce reduction.
  • Implemented new processes to support content collection and request fulfillment activities.
  • Provided guidance on creating and implementing new processes.
  • Ensured new processes met multiple quality standards.
  • Developed new workflow procedures for a 350-employee company, and trained department heads and employees on new processes.

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40. SOX

low Demand
Here's how SOX is used in Project Management Lead jobs:
  • Provided management of business processes to ensure adherence to regulatory and legislative initiatives such as SOX Act.
  • Worked with current team members to initiate, develop and implement Disaster Recovery, Release Management and SOX Compliance processes.
  • Facilitate SOX compliance and internal audits and generate supply/demand statistics and process metrics to business and IT leadership.
  • Coordinated with auditors on several compliance audits around PCI, SOX, SSAE16, and Internal Audits.
  • Ensured that all employees who accessed data files were entitled to do so in compliance with SOX.
  • Administered HIS/RIS medical information systems and stayed current with the HL7, SOX and HIPAA guidelines.
  • Developed and implemented policies to ensure SOX compliance (404/302 certification) with auditors.
  • Set up proactive Database and Security controls for Sarbanes-Oxley (SOX) legal compliance.
  • Attended weekly meetings with GM and Regional Leads to discuss SOX audits conducted.
  • Provided solutions that adheres the GxP and SOX requirements of Pharmaceutical Industry.
  • Led SAP production system changes / releases while maintaining SOX compliance requirements.
  • Enhanced operational capabilities by facilitating ITIL, SOX and PCI-DSS compliance.
  • Participated in gathering of the SOX and PCI audits.
  • Updated systems to meet HIPAA and SOX regulatory requirements.
  • Helped to ensure SOX compliance.
  • Comply with SAS 70 Audits and SOX compliance.
  • Ensured compliance for validation deliverables, SOX compliance and overall quality.

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41. Accenture

low Demand
Here's how Accenture is used in Project Management Lead jobs:
  • Managed transition of project leadership and knowledge transfer from Oracle consulting and Accenture and was functional lead for an internal team.
  • Managed Accenture intranet, including content for Human Resources, Payroll, and Benefits.
  • Established effective relationships with Dell EMC's senior directors and Accenture's managing directors.
  • Interfaced with all levels of management at the client as well as within Accenture.
  • Managed the transition of approximately 350 client employees into Accenture.
  • Communicated with Accenture offshore partners for Call Center reporting.
  • Developed and executed change strategy and integration plan for a new custom Solution Architect/Sales Management workflow tool at Accenture
  • Cultivated relationships with partners (including Microsoft, Google, IBM, E&Y, Accenture and Deloitte).
  • Project Description Accenture partnered with Shell to deliver a number of large scale IT programs impacting the Upstream Business globally.
  • Provided Tier 2 operations support to resolve issues with Ariba and Accenture Procurement Forms.

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42. Itil

low Demand
Here's how Itil is used in Project Management Lead jobs:
  • Lead process definition for ITIL-based availability and capacity management for Marriott account.
  • Managed ITIL process implementation review of change and configuration management.
  • Participated on project teams for IT initiatives, including ITIL incident classification, software roll outs, and process changes.
  • Provide contract support to Department of Army Headquarters IMCEN on the ITIL contract for Service Support providing Release Management expertise.
  • Used the Waterfall methodology for project development and the ITIL methodology for transitioning to support.
  • Modified and implemented processes for increased efficiency and compliance with ITIL standards where possible.
  • Refined the Release Management process to establish fluid procedures within the ITIL environment.
  • Implemented the ITIL v2 methodology for Incident, Problem, and Change.
  • Performed strict ITIL adherence to corporate IT policies and requirements.
  • Implement ITIL V3 best practices.
  • Key Responsibilities: Ensure global teams perform thorough root cause analysis for all high priority incidents according to ITIL V3 standards.

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43. Technical Support

low Demand
Here's how Technical Support is used in Project Management Lead jobs:
  • Provided technical support for all department deployments.
  • Conducted user surveys, analyzed requirements, tested, wrote instructions and provided technical support for users.
  • Managed project to transition global technical support from Europe to India.
  • Provided Technical support for the clients during the implementation phase.
  • Provide technical support to sector accountants and finance group.
  • Developed metrics for Help Desk Technical support teams.
  • Provided technical support for WIN7 upgrade project.
  • Provide technical support and assistance for the InfoWorks and eRoom systems for Bechtel, the client, and the subcontractors.
  • Answer intercom calls, Troubleshoot technical support issues with parkers.

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44. Communication Plans

low Demand
Here's how Communication Plans is used in Project Management Lead jobs:
  • Created communication plans in collaboration with communication lead to create awareness and drive personal desire for change.
  • Created and developed communication plans and messages for impacted stakeholders and roles.
  • Included development of project artifacts: stakeholder analysis, risk assessment, project schedule, and training and communication plans.
  • Designed Workforce Transition, Training, and Communication plans.
  • Managed and executed the training and communication plans.
  • Developed and managed change deliverables, including, change management and communication plans, and stakeholder analyses.

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45. R

low Demand
Here's how R is used in Project Management Lead jobs:
  • Managed procurement, production/inventory control and receiving/distribution activities.
  • Worked in conjunction with multiple former FDA investigators and deputy directors to provide quality solutions to corporate compliance and remediation activities.
  • Inherited L&D organization that had previously had no distinct strategy and/or prioritization of learning content delivered to organization.
  • Mentored and motivated team members on how to successfully engage and track program/project schedules within a technical environment.
  • Directed senior management, physicians and departmental management for the construction and development of IT based initiatives.
  • Managed all transformation of Inpatient Nursing, implementing new procedures for recurring patients with Chemotherapy Procedures.
  • Identify efficiency to improve operations, increase readership resulting in improving the bottom line operating profit.
  • Conducted project audits, compliance management, and quality assurance, ensuring successful projects delivery.
  • Improved inter-departmental and inter-facility resource utilization 22% by a designing cross functional incentive programs.
  • Experienced in development and implementation of strategic programs and policies related to program controls.
  • Supported coordination of project plans and project documentation and provide regular project status updates.
  • Monitored team members' participation to ensure training methods provided were being utilized.
  • Review Vendor s operational day-to-day service delivery, performance, and technical relationships.
  • Audit processes to ensure flawless execution of data processing and timely delivery.
  • Facilitated the resolution of customer support tickets between internal and external teams.
  • Facilitated weekly meeting with employees and members of management to discuss weekly/daily goals
  • Monitored and updated spreadsheets daily/weekly for KPI commitments on computer units.
  • Presented innovate technology improvements and identity expansion ideas to business leaders.
  • Worked with executive leadership to prioritize departmental projects and objectives.
  • Initiated the documentation of the system inventories and operating procedures.

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46. Peoplesoft

low Demand
Here's how Peoplesoft is used in Project Management Lead jobs:
  • Coordinated business functions across all impacted departments including PeopleSoft Receivables, Audit department, and Actuaries statistical information.
  • Promoted from Developer to Senior Developer and then given Project Management responsibilities for PeopleSoft Upgrade.
  • Project manager/lead developer for an upgrade/implementation of PeopleSoft 8.44.
  • Verified that underlying vacation setup was correct after migrating new business units to PeopleSoft 9.2 from prior systems.
  • Led change management for 2 major business areas when implementing PeopleSoft Supply Chain modules - Procurement and Inventory.
  • Completed time cards and PTO requests using PeopleSoft and managed rotating schedule.
  • Lead the integration effort of Commerce One applications with SAP/PeopleSoft.
  • Applied PeopleSoft bundle fixes to fix delivered bugs.
  • Developed, customized and maintained PeopleSoft Financials, Projects and Contract modules.
  • Developed custom encryption security system for SSO to Peoplesoft application that could not support SAML for logon services.

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47. Direct Reports

low Demand
Here's how Direct Reports is used in Project Management Lead jobs:
  • Support company-wide quality/performance improvement goals and implement this with my direct reports.
  • Provided mentoring and delivered performance-related feedback to direct reports.
  • Provide leadership to the (8) direct reports including Insurance Services, Claims Team and Loss Prevention Analyst.
  • Allocated resources and responsibilities across the team to deliver results and develop team members; 4-6 direct reports.
  • Supervised the work of up to 6 direct reports, offering constructive feedback on their work performance.
  • Joint oversight of 12 staff members, including 4 direct reports supporting approximately 700 legal professionals.
  • Managed five+ direct reports, global indirect reports, contract employees, and vendor relationships.
  • Manage 12 direct reports, including two Information Security Leads and ten Information Security Analysts.
  • Achieved a 4+ out of 5 ranking from direct reports on leadership and communication.
  • Led the Marketing Project Office, with direct reports and staff augmentation as needed.
  • Manage direct reports by providing oversight, direction, coaching, mentoring and supervision.
  • Lead management team of 5 direct reports with 75 staff members.
  • Managed multiple direct reports, one PM and four technicians.
  • Create and document written training materials for direct reports.
  • Managed a staff of 15 with 3 direct reports.
  • Mentored, coached, and trained 4 direct reports.
  • Manage the growth and review of 22 direct reports.
  • Hold direct reports accountable and discipline when necessary.
  • Managed the third shift with 3 direct reports.
  • Reconciled multiple bank accounts while providing leadership and technical support to direct reports, including cross training and knowledge sharing.

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48. Html

low Demand
Here's how Html is used in Project Management Lead jobs:
  • Scanned and converted reports to various formats for electronic implementation (PDF, HTML and TEXT).
  • Advanced user of Wordpress software, basic use HTML and Adobe Creative Suite for website design
  • Use JSP, HTML, CSS and Javascript for User Interface.
  • Lead for Windows based toolbars Platform group, with diverse technologies (c++, JavaScript, HTML, css).
  • Advanced instructor for Macromedia Dreamweaver, Adobe Photoshop, and HTML.classes.
  • Created initial web-based prototype utilizing HTML to demonstrate the possibility of developing labeling software for a web browser.

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49. ISO

low Demand
Here's how ISO is used in Project Management Lead jobs:
  • Collaborated with field technicians and technical supervisors to update stakeholders during resolution of major outages.
  • Recommend promotion, training path or re-assignment of assigned personnel to supervisor.
  • Interviewed and hired potential candidates for employment in collaboration with supervisor.
  • Coordinated facility efforts for quality resulting in certification under ISO 9001.
  • Served as liaison between Operations, Telecommunications, and Information Technology.
  • Served on various engineering and university advisory boards.
  • Organized meetings with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve issues.
  • Project lead and Liaison managing the Government and hospital projects, creating detailed production reports, Vendor Negotiations and EDI alignment.
  • Assisted CISO in standing up Information Security program by mapping controls to ISO 27001 and SANS top 20 critical security controls.
  • Initiated, with the approval of the CISO, protective or corrective measures when a security incident or vulnerability was discovered.
  • Managed a team ensuring compliance with Product Life Cycle Model and associated compliance with ISO procedures for external partners and customers.
  • Reduced costs by directing consolidation of 5 site International Standard Organization (ISO) 9001 certificates into 1 business ISO certificate.
  • Ensured customer needs and expectations were met by overseeing quality management system update that complied with revised ISO 9001 standard.
  • Risk management and project implementation of ISO27001 on 12 client programs at the Bratislava Delivery Center (350 employees).
  • Serve as a coach for Managers and First Line Supervisors to handle employee relations issues and promote performance improvements solutions.
  • Acted as the central liaison between members of the management team as questions and suggestions for overall improvement arose.
  • Provided Case Management and serve as a liaison for Mental Health/Developmental Disabled adults, children, and elderly.
  • Provide systems liaisons between business users and AD/PM team to identify and manage operational issues and ticket support.
  • Coordinated town hall to re-engage end users and organized change agent network as liaisons to the project team.
  • Acted as a liaison between Campbell Soup Company and IRI Chicago Client Service concerning PEP data issues.

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50. Special Projects

low Demand
Here's how Special Projects is used in Project Management Lead jobs:
  • Coordinated special projects, facilitated program reviews/workshops, coordination of resources, providing supplier quality and technical specialist oversight.
  • Provide leadership support for special projects needed by management to support critical sourcing transitions.
  • Define requirements, propose resource plans, and identify risks and mitigation plans as appropriate for special projects.
  • Lead special projects and review teams to resolve process problems and to support government customer.
  • Launch, plan and implement program level initiatives and special projects.
  • Supported bill review team with special projects and issue resolutions.
  • Answered general inquiries and completed special projects as needed.
  • Promoted to FedEx special projects management.
  • Assist with all special projects Head and manage line striping project and crew.
  • support for direct sales office, custom designed access database for Special projects management, lead management database administration.
  • Maintained friendly and professional client interactions at all times contracts or special projects."

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20 Most Common Skill for a Project Management Lead

Project Management28.7%
Ensure Compliance8%
Business Requirements7.4%
Management Strategy7.4%
Customer Service5.9%
Data Entry5.4%
Process Improvement4.4%
Infrastructure4%

Typical Skill-Sets Required For A Project Management Lead

RankSkillPercentage of ResumesPercentage
1
1
Project Management
Project Management
22.3%
22.3%
2
2
Ensure Compliance
Ensure Compliance
6.2%
6.2%
3
3
Business Requirements
Business Requirements
5.8%
5.8%
4
4
Management Strategy
Management Strategy
5.8%
5.8%
5
5
Customer Service
Customer Service
4.6%
4.6%
6
6
Data Entry
Data Entry
4.2%
4.2%
7
7
Process Improvement
Process Improvement
3.4%
3.4%
8
8
Infrastructure
Infrastructure
3.1%
3.1%
9
9
Management Process
Management Process
2.6%
2.6%
10
10
Management System
Management System
2.3%
2.3%
11
11
Business Units
Business Units
2.3%
2.3%
12
12
PMO
PMO
2.1%
2.1%
13
13
ERP
ERP
1.9%
1.9%
14
14
HR
HR
1.8%
1.8%
15
15
SQL
SQL
1.8%
1.8%
16
16
CRM
CRM
1.7%
1.7%
17
17
Sharepoint
Sharepoint
1.6%
1.6%
18
18
Risk Management
Risk Management
1.5%
1.5%
19
19
Management Activities
Management Activities
1.2%
1.2%
20
20
Performance Management
Performance Management
1.2%
1.2%
21
21
Sdlc
Sdlc
1.1%
1.1%
22
22
Stakeholders
Stakeholders
1.1%
1.1%
23
23
Training Programs
Training Programs
1%
1%
24
24
QA
QA
1%
1%
25
25
UAT
UAT
0.9%
0.9%
26
26
Unix
Unix
0.9%
0.9%
27
27
SME
SME
0.8%
0.8%
28
28
Sigma
Sigma
0.8%
0.8%
29
29
Status Reports
Status Reports
0.8%
0.8%
30
30
Information Technology
Information Technology
0.8%
0.8%
31
31
SLA
SLA
0.8%
0.8%
32
32
Cost Savings
Cost Savings
0.8%
0.8%
33
33
BI
BI
0.7%
0.7%
34
34
Management Plan
Management Plan
0.7%
0.7%
35
35
Order Management
Order Management
0.7%
0.7%
36
36
Business Partners
Business Partners
0.7%
0.7%
37
37
KPI
KPI
0.7%
0.7%
38
38
User Acceptance
User Acceptance
0.7%
0.7%
39
39
New Processes
New Processes
0.7%
0.7%
40
40
SOX
SOX
0.7%
0.7%
41
41
Accenture
Accenture
0.7%
0.7%
42
42
Itil
Itil
0.6%
0.6%
43
43
Technical Support
Technical Support
0.6%
0.6%
44
44
Communication Plans
Communication Plans
0.6%
0.6%
45
45
R
R
0.6%
0.6%
46
46
Peoplesoft
Peoplesoft
0.6%
0.6%
47
47
Direct Reports
Direct Reports
0.6%
0.6%
48
48
Html
Html
0.6%
0.6%
49
49
ISO
ISO
0.6%
0.6%
50
50
Special Projects
Special Projects
0.6%
0.6%

41,222 Project Management Lead Jobs

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