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Become A Project Management Support

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Working As A Project Management Support

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Project Management Support Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Project Management Support

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Project Management Support jobs

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Project Management Support Career Paths

Project Management Support
Information Technology Project Manager Director Of Information
Chief Information Officer
11 Yearsyrs
General Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Administrative Support Human Resources Coordinator Senior Manager
Director Of Information
10 Yearsyrs
Senior Systems Engineer Systems Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Senior Systems Engineer Information Technology Manager Technical Services Manager
Director Of Technology And Services
11 Yearsyrs
Senior Project Manager Senior Product Manager Marketing Director
General Manager
7 Yearsyrs
Information Systems Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Administrative Support Accounts Payable Clerk Business Analyst
Information Technology Manager
8 Yearsyrs
Consultant Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Senior Project Manager Program Director
Operations Director
9 Yearsyrs
Project Leader Business Analyst Product Manager
Operations Manager
7 Yearsyrs
Project Leader Program Manager General Manager
President Of Operations
11 Yearsyrs
Business Analyst Project Manager
Program Manager
8 Yearsyrs
General Manager Account Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Information Systems Technician Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Consultant Senior Consultant
Senior Manager
10 Yearsyrs
Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Consultant Senior Software Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Information Technology Project Manager Senior Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Average Length of Employment
Project Manager 3.6 years
Support Manager 3.3 years
Systems Support 3.1 years
Management Analyst 3.0 years
Project Analyst 3.0 years
Support Lead 2.7 years
Project Team Lead 2.5 years
Project Specialist 2.5 years
Consultant 2.4 years
Support Analyst 2.3 years
Support Specialist 2.3 years
Support 2.0 years
Project Consultant 1.9 years
Top Employers Before
Internship 4.8%
Manager 4.3%
Consultant 3.5%
Top Employers After
Consultant 5.4%
Manager 4.0%

Project Management Support Demographics

Gender

Male

52.2%

Female

45.4%

Unknown

2.4%
Ethnicity

White

75.7%

Hispanic or Latino

12.2%

Asian

9.1%

Unknown

2.2%

Black or African American

0.9%
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Languages Spoken

Spanish

56.8%

Portuguese

6.8%

Russian

6.8%

Chinese

4.5%

Japanese

4.5%

French

4.5%

Hindi

4.5%

Vietnamese

2.3%

Greek

2.3%

Urdu

2.3%

Mandarin

2.3%

Italian

2.3%
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Project Management Support Education

Schools

University of Phoenix

24.6%

George Washington University

7.0%

Villanova University

7.0%

Michigan State University

4.4%

University of Maryland - College Park

4.4%

Columbia Southern University

4.4%

Colorado Technical University

4.4%

Grand Canyon University

4.4%

University of Puerto Rico - Mayaguez

3.5%

Fairleigh Dickinson University

3.5%

University of Iowa

3.5%

George Mason University

3.5%

Community College of the Air Force

3.5%

University of Missouri - Columbia

3.5%

Purdue University

3.5%

American University

3.5%

Strayer University

3.5%

Hinds Community College

2.6%

Southern Connecticut State University

2.6%

Columbus State Community College

2.6%
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Majors

Business

31.7%

Management

9.3%

Project Management

5.8%

Computer Science

5.6%

Computer Information Systems

4.8%

Accounting

4.6%

Communication

4.0%

Psychology

4.0%

Information Technology

3.8%

Electrical Engineering

3.2%

Management Information Systems

3.2%

Finance

3.0%

Marketing

2.8%

Criminal Justice

2.6%

Graphic Design

2.4%

Mechanical Engineering

2.2%

Human Resources Management

2.0%

Economics

1.8%

Education

1.8%

Health Care Administration

1.8%
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Degrees

Bachelors

39.7%

Masters

23.8%

Other

20.1%

Associate

8.7%

Certificate

4.0%

Doctorate

2.0%

Diploma

1.1%

License

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Project Management Support

ProjectManagementProceduresDataEntryManagementSupportFinancialAnalysisCustomerServiceDeliveryEnsureComplianceHardwareWebWindowsSafetySharepointTechnicalSupportERPBusinessProcessProcessImprovementDesktopSupportLogisticsSQLServer

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Top Project Management Support Skills

  1. Project Management
  2. Procedures
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Performed project management services for the delivery and activation of Verizon services for a key strategic competitive win back account.
  • Respond to Level II technical support incidents, perform troubleshooting procedures and solving technical & non technical problems.
  • Provided database administrative services, including updated the database on daily basis and data entry.
  • Provide internal project management support to client care and operations.
  • Performed general financial analysis, loss prevention and human resource coordination.

Top Project Management Support Employers

Project Management Support Videos

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