Top Project Manager/Analyst Skills

Below we've compiled a list of the most important skills for a Project Manager/Analyst. We ranked the top skills based on the percentage of Project Manager/Analyst resumes they appeared on. For example, 19.0% of Project Manager/Analyst resumes contained Project Management as a skill. Let's find out what skills a Project Manager/Analyst actually needs in order to be successful in the workplace.

The six most common skills found on Project Manager/Analyst resumes in 2020. Read below to see the full list.

1. Project Management

high Demand
Here's how Project Management is used in Project Manager/Analyst jobs:
  • Provided general project management support, working closely with the on-site program management team and government engineer executing multiple projects.
  • Maintain Project Management standpoint or coordinator role in escalation until issue is resolved or determined PTBW involvement no longer needed.
  • Worked with project team members and identified sequence, estimated project related activities and produced the required project management schedule.
  • Project Management / Business Analysis experience related to the implementation of one of the company's major web-based e-commerce initiatives.
  • Documented and developed telephony requirements using best practices and agile project management techniques to allow for ever changing business needs.
  • Provided account and project management support by coordinating strategic project planning and requirement gathering meetings with key business process owners.
  • Streamlined the existing Project Management process by eliminating redundant and non-value added tasks there by saving considerable resource time.
  • Designed and implemented a Project Management Intranet Site that contains project documentation, information, Development requests and processes.
  • Mentored co-workers in project management methodology and placed project management methodology into company policy and procedures (PRINCE-2/PMI).
  • Contracted to provide business analysis and project management for an application isolation project for a client in Denver.
  • Provide technical expertise, recommendations and Project Management and Business Analysis for all aspects of e-Commerce project initiatives.
  • Developed and maintained integrated project management plans and managed the development of performance metrics related to all activities.
  • Examined system issues utilizing project management and information assurance tactics; created technical solutions to solve system problems.
  • Involved in Project Management activities including coordination of internal and external meetings with Clients and other stakeholders.
  • Developed a formal project management methodology, including artifact templates, for delivery by professional services teams.
  • Provided project management expertise for practitioner tool and key contributor to publication of Project Delivery Effectiveness material.
  • Provided project management expertise in development of project schedule, resource planning, budgeting and stakeholder management.
  • Provided project management and leadership in managing the development software that streamlined patient information and registration data.
  • Highlighted responsibilities included process mapping, test plans, functional specifications, metrics delivery & project management.
  • Worked closely with others in project management office to guide efforts toward achieving intended business results.

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2. Business Requirements

high Demand
Here's how Business Requirements is used in Project Manager/Analyst jobs:
  • Gathered/managed business requirements; defined/improved business processes around applications.
  • Developed preliminary written business requirements/specifications; performed GAP analysis.
  • Facilitated elicitation and documentation of business requirements.
  • Developed business requirements and cost/benefit documentation.
  • Produced functional and technical design documents which outlined the business justification and all necessary business requirements and testing requirements for project.
  • Performed liaison function between Finance/Accounting and IT by gathering requirements, translating business requirements to technical specification and performing gap analysis.
  • Partnered with business and technology teams to gather case information, prioritize business requirements and develop hardware and software solutions.
  • Participated in requirements and reviewed analysis of business requirements as well as gathering specifications from development personnel prior to testing.
  • Provided technical and business expertise for design implementation for system enhancements, upgrades and requested changes based on business requirements.
  • Communicated with stakeholders to understand and translate between business requirements and technical solutions achieving buy-in on new or modified initiatives.
  • Gathered and analyzed business requirements, translated them to technical requirements and applied tactical business direction for new Web Service.
  • Created account setup business requirements leveraging existing internal bank systems functionality to supply rules data to the new vendor system.
  • Facilitate Business Requirements discussions with Business and Senior Management executives and authored the Business Requirements and Functional Specification documents.
  • Documented functional and business requirements and created functional specifications for the development of Internet applications for Investment Banking activities.
  • Worked with company's Operational, Accounting and Sales Management to extract and document Business Requirements and Operational Procedures.
  • Collaborated with the Technology Project Management office and business owners to capture, identify, and document business requirements.
  • Performed Function Point counts on business requirements for new or enhanced capabilities, received through business service management processes.
  • Managed and facilitated user workshops to define business requirements for role based security access for CCR SAP applications.
  • Gather and document business requirements for several major policy management system enhancement projects and online insurance quoting website.
  • Completed business analyst projects which required gathering and documenting business requirements, developing test plans and complete testing.

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3. Data Warehouse

high Demand
Here's how Data Warehouse is used in Project Manager/Analyst jobs:
  • Developed and implemented the Data Warehouse for delivering BI reports for real-time vehicle finance accounting reports and vehicle profitability reports.
  • Created project charter and scoping methodology, including, resource planning and budgetary projections for managing data warehouse migration projects.
  • Created process to effectively introduce a monthly Release management process for Financial Reporting Data Warehouse and Marts with multiple instances.
  • Implemented insurance-specific data warehouse and business intelligence solution to coordinate business and regulatory needs with vendor limitations.
  • Developed automated import and validation routines from international data warehouse to stock options department database system.
  • Accomplished data warehouse project delivery on time and within budget while achieving excellent user ratings.
  • Delivered multiple projects in the overall Business Intelligence and Data Warehouse programs.
  • Procured and implemented a data warehouse solution for analyzing web traffic data.
  • Worked with clients to develop requirements documents for Data Warehouse applications.
  • Designed and implemented Data warehouse and OLAP Business Activity Monitoring Solutions.
  • Coordinated effort with new application development and Data warehouse team.
  • Documented data warehouse schema and wrote user training materials.
  • Participated in corporate Data Warehouse and Imaging evaluation committees.
  • Designed and Customized data models for Data warehouse.
  • Managed BPSA based data warehouse information system.
  • Document data elements and business rules from Claims, Underwriting, Accounting & Finance for creation of statutory/regulatory reporting data warehouse.
  • Helped to design data flow from IBM Mainframe GEAC package to SQL Server Data Warehouse to Business Object OLAP front end.
  • Project Manage data warehouse creation for specific sales channel within Cards dealing with multiple business intelligence groups and technology for design.
  • Determined data structure of sensor integration, data schema/model of Data Warehouse, and concept of structure for rule generation.
  • Designed and implemented data warehouse based on Microsoft SQL Server 2000 to provide enhanced functionality to the Dynamics GP data.

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4. Test Cases

high Demand
Here's how Test Cases is used in Project Manager/Analyst jobs:
  • Analyzed system specifications, requirements and developed detailed test cases and test procedures for EDI transactions taking into consideration HIPPA specifications.
  • Review and Approve implementation and certification documentation including software requirements, design document, test cases, deviation reports and conclusions.
  • Worked on requirements gathering, test cases and documentation during implementation of Concur.
  • Formulated test scenarios and prepared test cases necessary to validate programming changes.
  • Developed functional requirements document, test cases and performed user/usability testing.
  • Experience developing and executing test cases against business intelligence requirements.
  • Designed and executed functional and integration test cases.
  • Designed test cases, conducted testing with the QA group, coordinated User Acceptance Testing (UAT) and trained users.
  • Documented business processes and work flows in support of multiple programs, developed requirements and data specification, test cases.
  • Created a repository of all requirements, test scenarios, and test cases associated with the Mortgage Insurance Application.
  • Prepared the Requirements Tractability Matrix (RTM) and the Test Plan / Test Cases based on the requirements.
  • Refined use/test cases; analyze test case results, execution/analysis of integration, user acceptance, & performance testing.
  • Worked with IT/QA, business owners and project team members to ensure test plans and test cases were comprehensive.
  • Provide UAT test cases and testing, issue tracking and problem resolution for new projects and production issues.
  • Conducted key user training, wrote training guide, unit/integration test cases and provided supports in UAT.
  • Managed and maintain billing templates and test cases profiles for regression, logged and tracked test defects.
  • Review test plans and test cases to verify that they thoroughly and accurately test the system.
  • Worked with the Quality Assurance group to create test cases and ensure proper testing of products.
  • Created business functions flowcharts, and Use cases/Test cases and user acceptance criteria for the project.
  • Create and execute test plan/test cases for Unit Test, System Test and User Acceptance Testing.

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5. Status Reports

high Demand
Here's how Status Reports is used in Project Manager/Analyst jobs:
  • Prepare status reports for meetings with department executives to review and propose necessary changes for enhancements to meet changing operational demands.
  • Involved in facilitating direct communication with stakeholders for providing project progress updates, frequent status reports and communicating risks.
  • Manage stakeholder expectations by implementing a communication plan, including regular status reports and milestone updates.
  • Maintained and communicated weekly status reports to impacted stakeholders, cross functional teams and executives.
  • Prepared quarterly status reports summarizing pertinent activities and highlighting significant progress to senior management audience.
  • Involved in gathering user requirements, co-coordinating business meetings and generating monthly status reports etc.
  • Created executive status reports to support business stakeholders, sponsors and product owner interests.
  • Authored and distributed quarterly status reports to management team and process stakeholders.
  • Produced and presented detailed project summaries and status reports to senior management.
  • Provided executive leadership with status reports detailing both project and operational work.
  • Provided project status reports to Executive Committee and Business Management Units.
  • Provided all status reports including delivery schedule and budget updates.
  • Facilitated daily project meetings and provided status reports to management.
  • Provided status reports to all levels of Management, including Executives
  • Compiled project status reports, budgetary and resource allocation variances.
  • Prepared project status reports and escalated issues to stakeholders.
  • Prepared and presented timely status reports to upper management.
  • Provided management with periodic updates and status reports.
  • Provided status reports to customers and senior management.
  • Prepared status reports for department managers.

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6. Resource Allocation

high Demand
Here's how Resource Allocation is used in Project Manager/Analyst jobs:
  • Managed governance oversight providing Senior Management visibility into status of all project requests and resource allocation weekly.
  • Prepared daily work plan including forecasting for resource allocation and daily quality audits with root cause analysis of defects.
  • Assisted the project manager in preparing the project schedules, milestone tracking, and resource allocation using MS Project.
  • Created detailed project work plans, assigned tasks to team members and managed resource allocation.
  • Create master MS Project schedule to track 70 independent project schedules and resource allocation.
  • Manage scope, MS Project schedule and resource allocation for several concurrent projects.
  • Create project plans and manage budget & resource allocation for duration of project.
  • Project planning, resource planning, staffing, estimating, and resource allocation.
  • Managed budget, off-shore resources, risk, resource allocation, scheduling.
  • Managed resource allocations for the department to ensure resource workloads were balanced.
  • Managed the budget and resource allocation for more than 40 change resources.
  • Assist project leads in resource allocation to minimize resource overburden.
  • Manage project schedules, resource allocation & requirements sign-off.
  • Developed a Resource Allocation & Monitoring system using Clarity to identify resource allocations & actuals.
  • Project planning considering delivery timelines and developer estimates; resource allocation.
  • Trained and supervised a team of six administrative assistants, used Kanban to manage all scheduling and resource allocation functions.
  • Managed the project budget, project resource allocation and project timelines.
  • Created project plan, inclusive of scope, timeline and resource allocation for a myriad of investment bank backoffice projects.

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7. SQL

high Demand
Here's how SQL is used in Project Manager/Analyst jobs:
  • Queried relational databases using SQL to resolve operational issues and assist business and IT in better understanding of business requirements.
  • Supported Marketing and Business Development Teams; Developed Job Search/Cataloging capability using ColdFusion MX and SQL Server 2000.
  • Worked extensively with SQL/Server databases converted legacy applications and supporting existing applications.
  • Analyzed data from internal systems utilizing SQL statements
  • Store Assignments - Make sure that store data lists are formatted and presented to a programmer to run a SQL script.
  • Used SQL to communicate with relational databases; modifying existing data, inserting new data, removing & requesting existing data.
  • Manage Oracle and SQL upgrades and servers operating system migrations with goals of moving to Amazon Cloud or other virtual environments.
  • Experience in programming task-Stored-Procedures, Triggers, Cursors using SQL Server 2008/2012 and generating reports using SQL Server Reporting Services.
  • Analyze production data from both Oracle and MS SQL server and provide real time suggestions for business user and management.
  • Modified SQL scripts to extract and upload data into spreadsheets to trouble-shoot issues and perform detailed analysis and querying database.
  • Created various SQL and Excel scripts to extract, convert and load the data between the old and new systems.
  • Created Excel functions that retrieve data from back end databases (SQL Server, Oracle, Access, etc.)
  • Created SQL views, DTS transactions, SQL jobs, and scripts to provide data to downstream applications and Interfaces.
  • Conducted detailed analyses of customer and item data to create targeted SQL to be embedded in GIS extended rules.
  • Provided daily application support, training, and maintenance for multiple applications utilizing knowledge of SQL and MS Access.
  • Analyzed legacy data, designed schema, wrote ETL in PL/SQL and used SQL loader for an Oracle Database.
  • Lead all financial system project work to improve system function and efficiency (a SQL Server based system).
  • Manage the installation of Cyborg's ST Solution software (Payroll/HR) in an NT 4.0 SQL Server environment.
  • Worked with on-site resource for ETL and PL/SQL development effort to complete project implementation in time with minimal errors/bugs.
  • Designed, implemented, tested and maintained back-end support using C#, MS SQL 2000 and 2005.

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8. User Acceptance

high Demand
Here's how User Acceptance is used in Project Manager/Analyst jobs:
  • Established and managed highly productive User Acceptance Team in charge of requirements gathering, specifications development and applications testing.
  • Contribute to development of communications and change management plans and materials to ensure appropriate messages and user acceptance/effectiveness.
  • Designed and provided user acceptance testing by comparing baseline scripts using Rational Robot.
  • Documented and coordinated User Acceptance Testing for client confirmations and monthly statements.
  • Led Customer Relationship Management project from planning to user acceptance.
  • Participated in quality assurance and user acceptance testing stages.
  • Conducted System integration testing, assisted User acceptance testing.
  • Designed/developed user acceptance testing and maintenance of systems.
  • Developed user acceptance testing standards and techniques.
  • Managed business effort for user acceptance testing.
  • Participated in conducting user acceptance testing.
  • Participated in user acceptance requirements.
  • Coordinated system and user acceptance testing to ensure the delivery of a quality system and smooth transition to the support staff.
  • Managed the vendor selection process, systems process implementation and user acceptance testing (full project life cycle support).
  • Performed User Acceptance Testing for IBM's leasing application and system upgrades along with end user training for account managers.
  • Performed user acceptance tests (UAT) with legal, compliance, human resources, front and middle office departments.
  • Developed Education Materials and trained all new functional and system verification test team members and user acceptance test team members.
  • Plan, manage and lead user acceptance testing of a company-wide deployment secure Single Sign On (SSO) authentication.
  • Worked closely with the QA Department to develop test strategy documentation and test plans and conducted user acceptance testing.
  • Created test plans, conducted testing with the Quality Assurance group, coordinated User Acceptance Testing & trained users.

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9. Sharepoint

high Demand
Here's how Sharepoint is used in Project Manager/Analyst jobs:
  • Managed SharePoint files that covered requirements, project schedule, and communications between customer/partner, government entity, and internal departments.
  • Managed a project portfolio that included several custom development Microsoft SharePoint projects incorporating web services and SharePoint BCS.
  • Streamlined process for conducting and facilitating meetings and managing projects by customizing SharePoint technology to match user requirements.
  • Fostered, analyzed, documented and communicated requirements for implementation and build outs of SharePoint at Wells Fargo.
  • Developed SharePoint server environment architecture to support internal and external users for project collaboration and other administrative support.
  • Design and development of Nassau County Child Fatality SharePoint Website according to business best practices.
  • Created SharePoint training materials and conducted end user and site administrator training in SharePoint.
  • Managed and implemented global SharePoint collaboration sites to replace Lotus Notes legacy collaboration systems.
  • Encouraged project teams to use SharePoint as a central repository for all project-related information.
  • Rolled out and demonstrated SharePoint implementation to stakeholders (management, engineers).
  • Served as SharePoint Administrator for several Collaboration sites, and back-up Program Manager.
  • Created a project portfolio dashboard for executive management from a SharePoint template.
  • Project Focus: SharePoint Migration - Technical documentation development for migration and training
  • Delivered recommendations to increase use of SharePoint by implementing recommended best practices.
  • Develop tools to automatically synchronize data between SharePoint libraries and other platforms.
  • Developed business requirements and documentation for VOIP Team with SharePoint application.
  • Manage scope, resource allocation and documentation storage using SharePoint portal.
  • Managed technical tasks related to SharePoint and Vignette intranet projects.
  • Authored detailed project/deployment plans and schedules using Microsoft SharePoint Project.
  • Recorded and tracked all regulatory changes and implementations via SharePoint.

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10. Process Improvement

high Demand
Here's how Process Improvement is used in Project Manager/Analyst jobs:
  • Improved efficiency and decreased error by evaluating current processes and designing process improvements for new systems, implementing enhanced processes immediately.
  • Strengthened team and client engagement resulting in smoother project on-boarding and greater adherence to deadlines by partaking in internal process improvement.
  • Gathered input from key discovery leaders and identified an opportunity for a substantial business process improvement in early phase discovery research.
  • Focused on continuous process improvements, enhancements, administrative workload reduction, and cost effectiveness in meeting all established objectives.
  • Received award for contribution to process improvement team for international private line products that significantly reduced delivery intervals to customers.
  • Coordinate cross-functionally to identify ineffectiveness in processes and systems then work with business areas to develop implement process improvement solutions.
  • Performed project management duties and process improvement to ensure the successfully migration a Momentum financial payroll system within CNCS.
  • Conducted process analysis/validation and process improvement recommendations as a member of process/support core team for the project implementation group.
  • Collaborated with cross-functional teams to develop patient care programs, and managed process improvement initiatives from inception through implementation.
  • Spearheaded several process improvement projects that increased overall operational efficiency and reduced labor costs for our Fortune 100 clients.
  • Analyzed ongoing and future projects and made recommendations within the business operation units to identify process improvement opportunities.
  • Designed process improvement criteria for the MOI System and Customer Profitability System utilizing an in-house developed structured methodology.
  • Contributed to enhanced service delivery process improvement that reduced delivery schedule by 2 days for improved customer experience.
  • Facilitated and established cross organization business process improvements through JAD sessions and compiling and implementing Lesson's Learned.
  • Launched the Edgardo Noriega Process Improvement and Quality Award in recognition of employee initiated process improvement projects.
  • Coordinated the airline's budget and cash analysis including preparation, distribution, reconciliation and process improvement.
  • Managed a ground-up development and process improvement project, overseen from customer vision to tangible end-product delivery.
  • Gathered data, compiled information and developed executive presentations facilitating global process improvements for Capital Effectiveness Program.
  • Worked across projects and departments to fully utilize resources, by recommending process improvements and enhancements.
  • Manage daily operations, including meeting and calendar coordination and introducing process improvement initiatives as needed.

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11. Sdlc

high Demand
Here's how Sdlc is used in Project Manager/Analyst jobs:
  • Coordinated development of numerous SDLC estimates for a variety of data calculation web services serving the various business unit reporting capabilities.
  • Project managed internationally dispersed software development team when deployment solutions required technical changes to the code using SDLC methodology.
  • Led several SDLC projects for Company Directors and facilitated communication with technical resources.
  • Institute internal SDLC processes, standardize documentation and communication with external client.
  • Provided business users with technical guidance on project development/Software development Life Cycle SDLC
  • Utilized standard SDLC processes and procedures for managing information technology projects.
  • Incorporated Agile/Extreme Engineering -- SDLC methodologies for database design and implementation.
  • Followed Frankfurt SDLC methodology for Project Management and Business Analysis.
  • Mentored junior programmers and authored SDLC methodology documentation.
  • Assist executive management in SDLC documented processes.
  • Utilized a rigorous SDLC methodology.
  • Full Software Development Life Cycle (SDLC) experience including Analysis, Design and Review of Business and Software Requirement Specifications.
  • Obtained extensive experience in System Development Life Cycle (SDLC) from concept to deployment by involvement in each phase.
  • Plan and organize projects using SDLC (waterfall), 4-Phased (non-technical), Phased, and Stage Gate.
  • Consult engineers and Developers to manage state systems through SDLC and to deliver as per SOW with integrated solutions.
  • Provided end user support, application help desk support, training and other development activities as required in SDLC
  • Managed and delivered a Call-Option project based on the SDLC, waterfall methodology from project initiation to implementation.
  • Managed multiple project teams through the SDLC, including defect tracking, resolution, and post implementation support.
  • Created a SDLC methodology and templates, that was utilized by all the project managers within the division.
  • Developed technical SDLC requirement plans for active directory via Windows Exchange 2013 on Windows 2012 server set up.

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12. Visio

high Demand
Here's how Visio is used in Project Manager/Analyst jobs:
  • Analyzed division-level telecommunications outsourcing alternatives.
  • Proposed technical solutions for business process improvements and to capitalize on technology investments fitting with the corporate mission vision and values.
  • Project Summary: Successfully implemented the MetaSolv order management, engineering and provisioning application across 24 Cox Communication markets.
  • Participate in evaluating and defining future state project vision, conducting current state assessments and gathering requirements and definitions.
  • Defined requirements and installation of W-8 processing for Middle Market Business Banking division, ensuring compliance with regulatory mandates.
  • Work with division director and senior management/sponsors to achieve project alignment with tactical and strategic financial service goals.
  • Managed Item Processing Data Center Projects, Business Analysis, and Operations Support for Payment Services Division Vice-President.
  • Defined, managed and implemented a complex system for Greyhound Package express Division using an iterative development methodology.
  • Developed detailed requirements documents for each component of the project including written descriptions and Vision process flows.
  • Collaborated with business agents to define scope and vision for new applications and enhancements to existing applications.
  • Led a project to implement an identity management system resulting in automated access provisioning of users.
  • Facilitated division-wide work order management application, including product management of proprietary time reporting system.
  • Developed Divisional specific guidance to streamline and standardize how products are reviewed for supported divisions.
  • Implemented process improvement project resulting in improved communication between the Corporate and Division offices.
  • Conducted requirements gathering, JAD sessions and developed upper management recommendations and contract revisions.
  • Developed relationships with vendors and divisions to aid in an increase lead-to-sale generation.
  • Prepared and implemented policies and procedures designed to facilitate compliance with contractual provisions.
  • Documented and communicated revisions of project accounting material to senior managers and operations.
  • Facilitated annual planning and program envisioning session for a not for profit organization.
  • Worked with database development team on outlining and implementing revisions to program.

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13. ERP

high Demand
Here's how ERP is used in Project Manager/Analyst jobs:
  • Leveraged business understanding of marketing, sales channels and product capabilities to interpret customer feedback/research results and recommend business improvements.
  • Created Business Request Documentation for presentation to the project management office Prioritization Committee for enterprise level project prioritization and decision-making.
  • Developed severe weather plans, coordinated business impact analyses, contingency plans, and organization of enterprise wide documentation.
  • Provided increased security and time-saving benefits end users and system administrators by providing enterprise central access control.
  • Single point of contact for legal department for enterprise record management system and automated letter generation.
  • Led a strategic initiative to identify enterprise-wide content management solution through gap analysis for various products.
  • Project Managed Rendezvous 2 - an email, fax automation application developed for Enterprise business representatives.
  • Analyzed existing business processes/data/systems, interpret findings, and render competent recommendations for proposed action.
  • Assisted in developing ROI strategy of proposed solutions and interpreted cost/benefit analysis to Senior Management.
  • Transformed corporate network monitoring team into a global network and enterprise data systems operations center.
  • Developed and led cross functional team that identified and resolved data integrity issues impacting enterprise.
  • Determined and performed the negotiation and contract management of large-scale, enterprise-wide volume purchase agreements.
  • Utilize my experience in using enterprise-wide requirements definition and management systems and methodologies required.
  • Implemented Agile PLM and Oracle ERP integrated with contract manufacturer, developed functional specifications.
  • Project Manager of a successfully completed enterprise wide project containing twelve separate projects.
  • Formulated translation, transcription and interpretation projects and prepared client proposals and presentations.
  • Analyze existing business processes/data/systems for Wells Fargo Home Mortgage Enterprise Risk Management Group.
  • Worked with Risk department to interpret regulatory guidelines into definitions for reporting components.
  • Communicated with Key Stakeholders and made Executive and Enterprise Wide implementation status presentations.
  • Provided simultaneous interpretation at Russian-American conferences, seminars, and training programs.

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14. Customer Service

high Demand
Here's how Customer Service is used in Project Manager/Analyst jobs:
  • Established and maintained professional and productive relationships with clients and businesses, and provided quality customer service and support.
  • Provided internal training to customer service department to educate representatives on client business processes and changes to standard product.
  • Championed timely tracking, documentation, updating, and resolution of trouble tickets to significantly improve customer service.
  • Provided data and analysis required to determine feasibility and financial implications of outsourcing various aspects of customer service.
  • Developed and implemented a comprehensive and highly effective customer service process that was adopted at a corporate level.
  • Performed consultative on-site review of financial institution(s) by evaluating customer service and transaction-processing capabilities.
  • Received numerous awards and accolades for outstanding application development, process improvement and customer service support.
  • Designed, developed, and implemented in-house scheduling program used by FNANB customer service representatives.
  • Provided technical support for software/hardware issue and customer service/training on software utilization to clients nationwide.
  • Assisted CEO in improving organizational culture to improve clinic internal and external customer service.
  • Ensured cost-effective production with increased efficiency, quality, and satisfied customer service.
  • Provided customer service and consulting services while building and developing sound customer relationships.
  • Provided superior level customer service in all interactions with internal and external customers.
  • Generated automated rules repository of benefit provision translations for customer service division.
  • Trained and researched with customer service team for guaranteed internal audit accuracy.
  • Conducted User training for internal customer service applications and external customer portals.
  • Monitored and ensured that Fidelity quality customer service guidelines were met.
  • Direct and design the development of customer service/financial based products.
  • Demonstrated performance in timely and responsive effective customer service.
  • Improved customer service by negotiating business and vendor policies.

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15. Software Development

average Demand
Here's how Software Development is used in Project Manager/Analyst jobs:
  • Scheduled regular meetings with in-house and offshore developers to ensure the requirements are understood and followed for efficient software development.
  • Perform business needs analysis, identify customer requirements, translating requirements into functional specifications for design and manage software development.
  • Provide consulting services for business analysis and software development including interfacing with customers to develop requirements and project specifications.
  • Performed project management and business analysis for Instant Tax Service for corporate, franchise and operations support software development.
  • Contribute to process improvements by developing and/or updating written departmental procedures related to software development and system implementation.
  • Major responsibilities in this area included: o Project Management of new software development and leveraged systems.
  • Partnered with software development and other technical resources to translate functional requirements into design specifications.
  • Created Business Requirement documents, Project Plans and Project Schedules for software development solution implementation.
  • Led software development teams utilizing agile development processes in developing and upgrading several business applications.
  • Utilized Agile software development to define, develop, and deliver functional and non-functional requirements.
  • Translated business requirements into functional specifications and communicate these to offshore software development team.
  • Participated on special team to implement standard software development methodology across diverse development groups.
  • Participated in requirements gathering and supported multiple sprints during the Agile software development.
  • Performed all aspects of project management on process improvement & software development projects.
  • Managed client expectations and client approvals on custom software development projects.
  • Managed and developed detailed project plans and schedules for software development.
  • Managed software development for on-line credit approval system used by CarMax.
  • Mentor interns and developers in company software development methodology.
  • Managed software development projects for internal and external customers
  • Enhanced procedures/standards for Best Practices in software development.

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16. UAT

average Demand
Here's how UAT is used in Project Manager/Analyst jobs:
  • Evaluated gathered information from multiple sources, reconciled conflicts, detailed high-level information's and distinguished user requests from underlying needs.
  • Assisted senior management with business development/sales activities by evaluating clients' business needs and proposing solutions within the firm's capabilities.
  • Utilized Procurement expertise to develop in-depth knowledge of suppliers and evaluate their capabilities to help drive solutions for our internal stakeholders.
  • Provided leadership in identifying, evaluating, developing and implementing process improvements and cost saving opportunities across multiple lines of business.
  • Evaluated business cycles/traffic trends and oversaw implementation or modification of key call center business indicators and service quality metric standards.
  • Evaluated corporate investment opportunities for senior executives by identifying and valuing acquisition targets and operations to be divested or closed.
  • Performed evaluations of new technology for process improvements and conducted comprehensive cost-benefit analysis to determine the return on investment.
  • Increased team productivity and morale in high-pressure situations achieving a successful record of implementations and team member retention.
  • Evaluated & highlighted overhead & risk management, prevented over/under-servicing, minimized expenditures, and maximized revenue.
  • Provided subject matter expertise to corporate projects involving the evaluation of software tools to improve project forecasting.
  • Evaluate risks related to requirements implementation, testing process, project communications and training to business users.
  • Stepped into situation and quickly assessed steps for completion and acquired information from others efficiently and politely.
  • Collaborated with leadership to evaluate and select technologies, and develop product offerings and delivery models.
  • Provided management oversight by evaluating the entire On-boarding process and business logic used for data storage.
  • Conduct feasibility reviews and vendor evaluations including GAP analysis to select and install hardware and software.
  • Based on UAT results, performed iterative modifications/testing to ensure accuracy and usability of new system.
  • Evaluated information for global solutions to ensure consistency with the organizational strategy and business plan.
  • Evaluated operational capabilities and effectiveness of foreign operations and produced recommendations and courses of action.
  • Evaluated process needs for functional business departments, conducted feasibility studies, and developed solutions.
  • Identified and evaluated legacy business processes for systems consolidation, redesign or new development.

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17. QA

average Demand
Here's how QA is used in Project Manager/Analyst jobs:
  • Coordinated with Business users, developers, QA and external application teams for requirements gathering and analysis.
  • Project Type: Business Analysis/Requirement Gathering & design/Implementation/QA Testing Technology: Mainframes, JAVA.
  • Conducted QA analysis and created testing/deployment strategies for in-house development and third-party product installations.
  • Managed numerous projects simultaneously and teams of business analysts, developers and QA analysts.
  • Delivered leading edge QA methodology and practice, customer relationship management and product knowledge.
  • Develop QA criteria along with test databases to ensure accuracy and requirements completion.
  • Conduct initial data quality validation before QA hand-off.
  • Orchestrated outsourcing of QA/testing infrastructure abroad.
  • Managed client offshore QA/development efforts.
  • Functioned as a primary contact for the project post kick off for the Product, Development, QA and Delivery Teams.
  • Interacted heavily with test engineers & quality assurance (QA) to develop strategies for release specific verification & validation testing.
  • Managed coordination between Development, QA, UAT and support teams for the build, test and support of the modules.
  • Collaborated with business, vendors, release manager, development and QA teams and maintained project plan and project monitoring artifacts.
  • Worked with product managers, developers and Quality Assurance (QA) to identify, document, and assign project roles.
  • Supported and assisted SQA (Software Quality Assurance) activities and processes including the tracking, monitoring, and reporting defects.
  • Utilize business analysis tools including work flows and business process flow diagrams to create functional requirements for development and QA.
  • Facilitated Identification of key performance Identifiers (KPI's) using client business model for the development and QA team.
  • Created APEX Database QA test plans (use cases) in order to understand how downstream systems would be impacted.
  • Worked closely with QA team to ensure all the Acceptance Criteria for the user story has been met and tested.
  • Led and directed a team of programmers (database and software engineers), QA Analysts, and Business Analysts.

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18. Management System

average Demand
Here's how Management System is used in Project Manager/Analyst jobs:
  • Developed functional specifications for enhancements to LearnSomething products, and the integration of the learning management system with third-party applications.
  • Project Manager for Americas Logistics Assembled team to retire legacy order management system, redefined scope, and identified solution.
  • Developed new business and technical processes for reporting revenue generated by multiple business models into the enterprise-wide information management systems.
  • Managed teams developing and maintaining cash management systems, and developed disaster recovery procedures for MHT's production environment.
  • Monitored details of Corporate Learning Services projects, including implementation of Learning Management system and transition to on-line learning.
  • Managed team projects to ensure successful implementation of Maintenance Management Systems for state and local public utility companies.
  • Develop and implement process and quality management systems to monitor overall operations (engineering & operational downtime).
  • Envisioned, planned, developed and implemented warehouse inventory management system, linked with cost accounting system.
  • Designed real-time business methodologies for Project Management system for labor and materials with a billing system.
  • Gathered, analyzed, and documented business requirements for document management system that centralized key artifacts.
  • Managed project creating incident management system for issues identification, documentation, escalation & resolution.
  • Facilitated the establishment of overall management system architecture by utilizing the Program Management Best Practices.
  • Performed Business Analysis and requirements-gathering for a large Warehouse Management System re-write project.
  • Create and distribute communications related to document management system/intranet releases and issues.
  • Served as Project Implementation Coordinator for client/server based organizational asset management systems.
  • Provide second level user support for the document management system/intranet.
  • Designed/Developed Warehouse Labor Management system which monitored employee's performance.
  • Developed internal proposal and business plan for Quality Management Systems.
  • Created and maintained technical documents for the Warehouse Management System.
  • Provided content updates using a homegrown content management system.

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19. PMO

average Demand
Here's how PMO is used in Project Manager/Analyst jobs:
  • Experience in working within a formal corporate PMO, which provided project governance utilizing standard project management methodologies.
  • Supported the PMO project portfolio administration and reporting activities, including budgeting and project cost monitoring.
  • Mentor other project managers to consistently follow PMO processes using Agile Methodology.
  • Develop project and functional requirement documentation required for PMO framework.
  • Perform PMO responsibilities such as reporting/budget tracking and time management.
  • Managed quality controls and general PMO communications.
  • Reported to the project manager and PMO, and served as a department liaison to product developers and marketing executives.
  • Facilitated the establishment of a PMO for Skye bank in line with the attainments of Post-Merger and acquisition strategies.
  • Managed all the communication, co-ordination and status reporting with stakeholders, leadership, PMO office and the team.
  • Plan and maintain the project plan, resolve issues and constraints, provide PMO with weekly updates against plan.
  • Partner with PMO management, project managers and project delivery teams to report portfolio progress, issues and risks.
  • Handled budgeting and forecasting aspect for projects and coordinated with PMO in managing cost exception for ongoing project.
  • Assisted BOM with the use of Microsoft Project 2010 and communicating PMO policies & procedures across N.E.W.
  • Created and maintained PMO tools: Planning Calendar, Master Schedule, and Project Status Report templates.
  • Create toll gate artifacts with accurate information using PMO artifact templates and present to Toll Gate boards.
  • Provided consulting for Process Sorcerer, MS Project, MS Project Central and general PMO best practices.
  • Provided guidance in the development of IT PMO policies and procedures and implementation of MS Project Server.
  • Ensured works carried out by all third parties is actively monitored and reported to the PMO.
  • Work with Project/Business Sponsors and EPMO resources to ensure project requests follow Governance review and approval.
  • Direct oversight of PMO, developers, and administrators that managed four global data centers.

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20. CRM

average Demand
Here's how CRM is used in Project Manager/Analyst jobs:
  • Analyzed CRM software alternatives to develop project scoring and prioritization using Earned Value analysis.
  • Managed externally hosted secured web CMS/portal CRM environment, including the vendor relationship.
  • Designed and implemented global web-enabled CRM Campaign Management system.
  • Provided BA support on existing CRM SalesForce application enhancements.
  • Initiate a team-based discovery phase for University-wide CRM methodology.
  • Participated in drafting company-wide SalesLogix CRM functional standards.
  • Administered the customized Oracle-based CRM system.
  • Negotiated necessary CRM software licenses.
  • Managed MS Dynamics CRM projects from initiation to delivery for small to medium sized Fuel, Lubrication and large Machinery companies.
  • Gather and document requirements for MS CRM 2013 Neighborhood Nuisance including data mapping for Harris County Environmental Health and Public Services.
  • Designed prototypes in Microsoft Dynamics CRM and in-house java development to analyze how package and internal solution can meet business needs.
  • Offer expertise for dynamic data sharing and automation opportunities across multiple network applications, CRM, roles definition and resource management.
  • Lead design sessions with business and operations users and customized Microsoft CRM user interface and screens to meet their requirements.
  • Work closely with Stakeholders, Sponsors, and Engineering and Development teams for ongoing releases on Monitoring and CRM solutions.
  • Created extensive documents for users to understand Practice Management systems, EMR, CRM, General Ledger, Business Objects
  • Utilized Continuum CRM application to centralize the monitoring of Windows Servers services, application services and reporting of services.
  • Lead on Business Transformation of B2B process architecture and CRM to new secure internet gateway and upgraded SAP infrastructure.
  • Issue: Old server rebooted Apache every 45 minutes, logging all call center agents off of the CRM.
  • Defined user & functional requirements, & test script design sessions for Pivotal CRM application with 2,000+ users.
  • Managed the creation and updating of the BRD for a major overhaul of our CRM and associated systems.

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21. SME

average Demand
Here's how SME is used in Project Manager/Analyst jobs:
  • Facilitated process redesign workshops and SME interviews that concentrated efforts among groups with differing priorities while alleviating ambiguity towards process improvement.
  • Provided recommendations for improved collection inputs, produced finished assessments, and inputs information based on reports into the database.
  • Provide value-assessed solutions to the respective business and assist business units with the assessment of technology requirements and needs.
  • Conducted customer needs assessments and integration analysis to deliver project planning scope of work to engineering and service.
  • Delivered an assessment of the current or proposed practice before managing successful creation of training design and facilitation.
  • Participated in project assessment, functional analysis and requirements gathering and converting business requirements into functional requirements.
  • Organized and managed all PLM vendor presentations and assessment sessions utilizing scorecard evaluations for comparisons and decisions.
  • Enhanced the accuracy of detailing software requirements and performance assessment criteria, and identifying areas of improvement.
  • Elicit and document high-level business and technical requirements by coordinating SME's and various project stakeholder resources.
  • Performed project risk assessments by utilizing upfront quality planning to identify potential scope creep in advance.
  • Reviewed control assessments completed by QA analysts and communicated results with management levels across business units.
  • Assisted in implementing fraud prevention and risk assessment framework and developed systems/tolls for fraud management.
  • Maintained technology integration, implementation, enhancement, maintenance, and assessment portal and security.
  • Monitored operational impacts to front and back office and included operational costs in all assessments.
  • Enhanced candidate interview processes and skills assessment, implemented both Consultant and Requirements tracking systems.
  • Prepared status reports, provide analysis and risk assessment to evaluate opportunities for process improvements.
  • Developed and conducted business readiness assessments, Support risk mitigation activities to ensure business readiness.
  • Led assessments to understand business requirements and wrote up standardized proposals prior to implementation.
  • Implemented development and client need assessment and product specification to define and manage expectation.
  • Used investigative techniques to examine suspect websites selling pharmaceuticals, supplements, and cosmetics.

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22. Risk Management

average Demand
Here's how Risk Management is used in Project Manager/Analyst jobs:
  • Led business in defining procedures to communicate and position functionality to trading firms emphasizing the enhanced risk management capabilities.
  • Provided ARIS modeling of various Pre-Construction, Operations and Risk Management Services with analysis and consulting services rendered.
  • Worked with Risk Management Team to establish internal controls and testing within Knowledge Management department.
  • Issue and risk management, including identification and execution of mitigation plans.
  • Developed a Risk Management strategy to identify risks and mitigation plans.
  • Implemented a web-based workers compensation claims re-pricing solution for Risk Management.
  • Produced and regularly updated project and risk management plans.
  • Developed and executed Risk Management Plans.
  • Prepared daily reports with detail findings, escalations, and recommendations for compliance risk management and presented it to senior management.
  • Created and managed project plans to oversee Risk Management integration and decommission activities for the RBC Bank to PNC Bank merger.
  • Trained 2 people in Ireland on the production tasks as part of the risk management policy and business continuity plan.
  • Developed the next-generation commodities trading and risk management trading application which met requirements from 25% of the client base.
  • Implement Earned Value Management (EVM) techniques for managing cost, performance, schedule, and risk management.
  • Risk Management, Performance Management, Client engagement, Review business requirement, prepare end-to-end solution project plan.
  • Ensured effective risk management by establishing Risk register, cost & time contingency reserves & risk response planning.
  • Project plan creation, strategy management, resource scheduling, scope control, risk management and reporting.
  • Risk management, gap analysis, CMS filtering logic, risk adjustment mitigation, and revenue enhancement.
  • Lead project manager for Chief of Staff of the Coast Guard Risk Management initiative.
  • Developed project plans, communication plans, risk management plans and other program artifacts.
  • Monitored key projects, effective cost, risk management to minimize potential integration issues.

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23. Scrum

average Demand
Here's how Scrum is used in Project Manager/Analyst jobs:
  • Directed cross-functional teams tasked with completing requirements gathering process utilizing Scrum methodology.
  • Managed off-shore development while ensuring Scrum principals are followed.
  • Practice Agile/Scrum Methodology: Certified Scrum Master.
  • Mentored and educated teams with Agile/Scrum methodology.
  • Facilitate daily scrums utilizing agile methodology.
  • Coordinated three projects for simultaneous implementation of logistical custom applications, while using agile methodology (includes Scrum meeting style).
  • Served as Scrum Product Owner; leading teams in documenting current and future financial processes and mapping them to user stories.
  • Coordinated the release reviews to obtain feedback from the business and marketing teams to optimize the flow using Agile/Scrum methodology.
  • Assisted in implementing and training scrum processes and enforcing scrum/agile practices to ensure smooth transition from traditional to scrum agile.
  • Developed and managed employees to include but not limited to; performance evaluations, time management, and scrum meetings.
  • Project Manager - Managed multiple AGILE/SCRUM website development projects in coordination with the offshore (Vietnam) development team.
  • Mentored the offshore team in Agile and Scrum principles and regular monthly delivery cycles and held weekly conference calls.
  • Led two Agile efforts as Scrum Master to quickly deliver systems critical to Apollo Group's financial aid processes.
  • Served as a ScrumMaster for University Social Media product for a team of 8 Developers through 2-4 week sprints.
  • Worked closely with engineering and QA teams and Coordinate multiple QA testing with Scrum method and Waterfall method.
  • Co-managed the LiMA project as an Agile project utilizing ScrumWorks and later HP ALM as the management tool.
  • Modified existing project processes and coached project teams to support use of agile methodologies including Agile Scrum processes.
  • Project Managed SCRUMS, agile methodology for overseas (India) development teams for front and back-office systems.
  • Lead 2 weekly scrum meetings to document and discuss project status, risks, issues, and actions.
  • Implemented Agile development by leading daily scrum meetings, conducting sprint planning, facilitating retrospectives and backlog grooming.

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24. Business Units

average Demand
Here's how Business Units is used in Project Manager/Analyst jobs:
  • Work with business units to evaluate and implement process improvement initiatives, particularly those that can leverage new or existing technologies.
  • Establish and update as necessary service level agreements with business units, based on facility specialized core operations.
  • Collaborated with business units to improve business processes to met senior leadership's objectives of increased productivity.
  • Interfaced between business units, technology teams and support teams to develop business and functional requirement specifications.
  • Administered and managed business process model and requirements for consolidation of business units into PMO Project Plan.
  • Developed conditions and events within the e-Trading application configuration for deployment of additional business units.
  • Managed the implementation and integration of third party document customization software throughout various business units.
  • Developed estimates, acquired resources from multiple business units and defined roles and responsibilities.
  • Assisted business units in developing innovative solutions to existing problems or missed opportunities.
  • Facilitated System and Integration Testing with development teams and business units.
  • Worked closely with various business units for issues/risks and escalations.
  • Provided technical assistance and support to other business units.
  • Facilitated knowledge transfer between business units and implementation partner.
  • Spearheaded the digital imaging implementations for key business units.
  • Worked with different business units such as accounting, billing, revenue assurance, financial services, compliance and legal department.
  • Implemented the business units' use of the industry standard Market Identifier Code (MIC), for trade routing.
  • Project led the recommendation of a CFO wide intranet portal reaching approximately 2600 finance employees globally across multiple business units.
  • Interviewed business units (Investment Banking, Trading, Risk Management) to gather business and user requirements.
  • Interacted with multiple business units and project teams to identify application errors and to propose and implement solutions.
  • SAP installation Canada--upgrade from 4.6 to ECC 5.0, plus merging of 2 business units.

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25. Data Analysis

average Demand
Here's how Data Analysis is used in Project Manager/Analyst jobs:
  • Formulated long-term data analysis in support of management and customer requests, and conveyed statistical data to colleagues and senior management.
  • Provided strategic metrics with cost-benefit data analysis on a subsidiary company sale relating to affected employees and their long-term incentive awards.
  • Utilized my data analysis skills to quantitatively analyze customer usage data, such as cohort analysis, and customer retention.
  • Managed up to five teams developing grants management software and providing financial and data analysis services to government agency.
  • Designed system determining eligibility, amount to be taxed by employing algorithms, criteria & extensive data analysis.
  • Contributed with developing curriculum and presentations via WebEx meetings/seminars; completed data analysis and reports as needed.
  • Gathered and enumerated technical and non-technical requirements through extensive user interviews, data analysis and data modeling.
  • Determined process for design requirements, data analysis and mapping, development system testing and implementation.
  • Participated in Business Requirements Gathering, Business Process Flows, Data Analysis and Data Mapping.
  • Develop, execute, and manage online HR/Benefits surveys including quality assurance and data analysis.
  • Performed data analysis and created data mapping between legacy application and BPSA data model.
  • Performed extensive data analysis to extract, manipulate data for reporting and validate results.
  • Provided data analysis and verification of client legal entities to ensure correct reporting.
  • Conducted executive level presentations regarding software approvals, updates and data analysis results.
  • Performed data analysis using Microsoft SQL Server Management Studio and other utilities.
  • Performed data analysis, conversion and reconciliation to drive project efforts forward.
  • Created and managed ancillary database for data analysis and reporting purposes.
  • Perform data analysis and suggest recommended changes for data reporting.
  • Identified data analysis and recommended methods/procedures for aggregating data.
  • Performed additional data analysis reporting on an as-needed basis.

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26. Web Application

average Demand
Here's how Web Application is used in Project Manager/Analyst jobs:
  • Served as Project Manager/Analyst for a new Correspondent Web application to deliver critical enhancements for the Correspondent Business Channel.
  • Elicited, analyzed, documented and communicated requirements for design, build out and implementation of web application.
  • Provided liaison technical support between the Service Delivery teams and development organizations for Lotus Notes and web applications.
  • Designed and developed web applications to accomplish routine scheduled tasks allowing for timely management of server resources.
  • Completed web application project on time with limited resources and unexpected organizational changes.
  • Created mock-ups with PowerPoint to illustrate customer relationships viability in web applications.
  • Project Manager and developer for consulting company developing web applications.
  • Lead a variety of web application and back-end development initiatives.
  • Web application enhancement using Microsoft Visual Studio 2003, XSLT, XML, XPATH, COM/DCOM components and SQL Server 2000.
  • Instructed the Database Administrator and the Web Applications Programmer on the life cycle development of the recognition and incentive program systems.
  • Assisted Corpus Christie Army Depot (CCAD) with the integration of the MCDS web application into shop floor processes.
  • Managed the strategy, architecture, and development of all web applications for fifteen internal manufacturing businesses within LDI.
  • Led development of $150k web application project for large European security products manufacturer from defining requirements to launch.
  • Worked with the application team to stop server crashes of student web application by building peripheral system.
  • Project Manager responsible for managing multiple mortgage web application projects ranging in scope from departmental to global.
  • Export client data from MS ACCESS to SQL/SERVER 2005 to prepare for conversion to web application.
  • Managed the development of the web application for managing work orders within real estate management system.
  • Map data from client database files in ACCESS to prepare for conversion to web application.
  • Matrix-managed teams in development and testing phases of major software releases of Web applications.
  • Completed conversion from Microsoft SQL Server to DB2 version 7.1 for all web applications.

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27. JAD

average Demand
Here's how JAD is used in Project Manager/Analyst jobs:
  • Facilitated JAD sessions, prepared use cases, technical and functional specifications and user/system documentation.
  • Conducted JAD sessions with the team and customers and gathered/maintained required documentation.
  • Facilitated JAD meetings for effective requirements gathering.
  • Facilitated numerous JAD and presentation sessions.
  • Managed JAD sessions with Human Resource leadership to gathered quality control and report requirements for human resource department using MS Excel.
  • Participated in Joint Application Development (JAD) and Rapid Application Development (RAD) Sessions for communicating and managing expectations.
  • Conducted joint application development (JAD) sessions to increase quality of the specifications and to enhance and encourage group participation.
  • Conduct JAD sessions, document business and system requirements, statement of work, program charter, and scope document.
  • Coordinated Joint Application Development (JAD) sessions to identify sponsor requirements and goals for the assigned development team.
  • Conducted Joint Application Development (JAD) with project stakeholders to get a better understanding of the project.
  • Project discovery, JAD sessions, requirements gathering, swim lane logic flows, use case development.
  • Facilitated JAD sessions with stakeholder & users; document requirements & stakeholder request in Requisite Pro.
  • Participated in JAD Sessions to identify the current Business Rules and Logic for all the artifacts.
  • Initiated Joint Application Development (JAD) sessions to identify potential customer base and improve performance.
  • Utilized flow charts, swim lane diagrams, use cases, JAD sessions and as-is/to-be analysis.
  • Supervised the gathering and preparation of functional requirement and use cases via stakeholder JAD sessions.
  • Conducted conferences and JAD sessions to brainstorm ideas, gather requirements and perform needs analysis.
  • Facilitated workshops for requirements gathering, JAD, Risk, FMEA, and Lessons Learned.
  • Conduct and participate in JAD sessions to facilitate the requirements, design and analysis process.
  • Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements.

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28. Suite

average Demand
Here's how Suite is used in Project Manager/Analyst jobs:
  • Managed a cross-functional team responsible for implementing the Hyperion suite of financial consolidation, business analysis, and financial forecasting products.
  • Implemented Lawson Software Procurement business suite at two affiliated hospitals and thirty plus clinics.
  • Composed and delivered executive decision-making briefs to CG Command Suite quarterly.
  • Collaborated with Finance in building financial reports using NetSuite.
  • Included education drive to get 200 users familiar with PC's, the in-house developed software and Microsoft Office Suite.
  • Designed the framework for implementation projects ranging from a single software product to purchase of a full software suite.
  • Project management and control SW - All MS Office Suite, MS Project, Project Workbench, Lotus Notes.
  • Support Audit managers on project to map and convert transaction processing rules from legacy system into OmniPlus suite.
  • Led strategy meetings with C-Suite and department heads to determine business goals, measurements, and best practices.
  • Managed all aspects of project development from requirements to launch using Microsoft Project and TopTeam Net Suite.
  • Implemented a suite of software tools for manipulation of model parameters and analysis of multiple storm scenarios.
  • Utilized Quest Software - SQA Suite to track and manage requirements and testing.
  • Conducted and coordinated training classes on Lawson business suites as the business required.
  • Developed automated test suite for functional, regression, stress and acceptance testing.
  • Provided technical assistance and educated users on the Microsoft Office Suite of applications.
  • Managed development and test for pilot Notes applications suite serving 2500+ employees.
  • Monitored and managed table spaces for the Oracle E-Business Suite system.
  • Optimized internal software suite for billing systems and billing vendor EUR.
  • Created budgets, schedules, and presentations using MS Office Suite.
  • Clarify ClearSuite CRM still in use today.

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29. Waterfall

average Demand
Here's how Waterfall is used in Project Manager/Analyst jobs:
  • Applied the waterfall methodology to manage full-cycle software application implementations for companies in the insurance and financial services industries.
  • Reduced impact of threats through early identification and creative problem solving Operational Projects Utilizing Waterfall Methodology.
  • Provided general oversight, leadership and technical direction for projects using waterfall and agile methodologies.
  • Lead the integration of Agile practices into Waterfall-dominated sectors within the Professional Services organization.
  • Developed and documented both our Agile and Waterfall project management process.
  • Managed offshore development teams using Waterfall and Agile methodologies.
  • Managed Compliance Monitoring project in Waterfall/Agile environment.
  • Conduct working sessions with business clients, application teams, associated groups, and IT PMO using Waterfall and Agile methods.
  • Project Management Methodologies: I am well versed in traditional waterfall project management processes, as well as agile methodologies.
  • Moved between agile and waterfall approaches, creating detailed project road maps, plans, schedules and work breakdown structure.
  • Worked on both waterfall and agile approaches depending on the project needs and client requirements and schedules.
  • Served as Project sizes range from 3 - 8 individuals working in an agile or waterfall methodology.
  • Act as ongoing interface between business and technical teams using both waterfall and agile.
  • Applied both waterfall and iterative methodologies as needed for timely delivery of the solution.
  • Engaged in a number of agile and waterfall methodology based projects.
  • Employed Agile/Waterfall PM methodologies and small business software for team management.
  • Established AGILE and Waterfall hybrid process to streamline project execution.
  • Design and implementation of PRA Alternate Waterfall for HAMP refinances.
  • Adhered to Waterfall and Agile methodology (Hybrid).
  • Coached the team on Waterfall to Agile transformation.

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30. Internet

low Demand
Here's how Internet is used in Project Manager/Analyst jobs:
  • Worked with IT to develop and test distributed client-server, internet and intranet applications on heterogeneous environments.
  • Managed initiatives involving the implementation and transition of a custom-built prototype from an intranet to internet environment.
  • Collaborated with internet developers to create and add enhancements to internal company portals.
  • Project Description Responsible for development of Internet Information System for Prague municipality.
  • Advise campaign management on effective internet market positioning and advertising strategies.
  • Implemented email enhancements to improve service delivery for internet customers.
  • Create, manage and maintain company internet and client sites, with key responsibility for creation of web content.
  • Perform Due Diligence checks by using various public internet searches to validate client documentation in mortgage loan origination files.
  • Led the web development team in the design of the corporate internet and intranet sites using Net Objects Fusion.
  • Trained in NetDynamics 4.0 and assisted migration team moving the application from a Win NT to an internet platform.
  • Trained clients on website, customized desktop application, internet marketing, and developed end user documentation as needed.
  • Experience with Electronic News Filtering service, Billing, Electronic Date/Time Notary Stamping, and Internet & Homepage services.
  • Analyzed Japan market for future business opportunities to leverage Internet properties and domain names owned by the company.
  • Analyzed business, sales, and project management processes/procedures in the interactive internet and custom web solution markets.
  • Manage the website project of the magazine in order diversify our audience and launch the business through Internet.
  • Love Electra, as an Internet retailer was moved into production, from-vision-to-reality, in about 10 weeks.
  • Administered the WebLend secure internet securities lending tool responsible for $6 Billion weekly of security lending activity.
  • Defined requirements for the Special Permit Hunting module for a new internet-based Hunting and Fishing Licensing system.
  • Designed and tested enhancements to the 15 customer directed internet reports available as an addition to Warehouse.
  • Project Manager for Java developers responsible for the addition of new content to an Internet booking system.

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31. HR

low Demand
Here's how HR is used in Project Manager/Analyst jobs:
  • Elicited stakeholder feedback through regular workshops and review meetings, and delivered business requirement documents with prioritized features for Manhattan-based WMS.
  • Monitored training attendance, participation and effectiveness through in classroom surveys and presented finding from the surveys to upper management.
  • Analyzed project requirements, designed testing protocol, and developed successful business planning and implementation to see project through.
  • Gathered requirements and configured PeopleSoft Benefits/Benefits Administration for implementation and upgrade to centralize HR, Benefits and payroll system.
  • Elicited requirements for new operational/HR database, determined development schedule, performed and managed end-user testing and user acceptance.
  • Ensured system availability and current functionality by managing all major upgrades to all HR training and development systems.
  • Managed stakeholder expectation through accurate status reports, proactive communication, and timely completion and providing quality projects.
  • Developed Macros in Excel for shipping of regulated items and inventory management through visual basic excel macros.
  • Enhanced application delivery through implementing Natural/DB2 environment, cutting delivery time 50% while improving customer satisfaction.
  • Organized take-charge professional, exceptional follow-through abilities, sees projects to successful conclusion ensuring customer satisfaction.
  • Managed commercial and residential remodeling projects involving multiple subcontractors, from design & permitting through completion.
  • Executed and oversaw Run to Business and Auto Premium development projects from conception through production distribution.
  • Conducted data-gathering interviews with construction management staff and documented business flows of projects through the system.
  • Project Lead for voting system risk management, including event/threat identification, analysis and response.
  • Demonstrate excellence at driving business value through strategic definition, implementation, and service delivery.
  • Implemented HR SAP organizational administration, payroll process, time management and compensation management modules
  • Identified and prioritized business and functional requirements through facilitation of stakeholder work groups.
  • Gathered and documented Business Requirements from all levels of employees throughout the organization.
  • Scheduled and facilitated potential vendor's solutions demonstrations for MK Payroll/HR executive team.
  • Documented as-is processes and identified gaps; created/maintained requirement/reference documentation throughout development/testing cycles.

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32. RFP

low Demand
Here's how RFP is used in Project Manager/Analyst jobs:
  • Performed all preparation for a large Content Management RFP and generated all decision statistics and presentation graphics.
  • Provided extensive support for business development, including technical presentations and RFP responses.
  • Write proposals, build estimates in response to RFP and win new contracts from State of California and private business sectors.
  • Participated in the development of Requests for Proposals (RFP) and Request for Quotes (RFQ) for business needs.
  • Prepared a wide array of project documentation including RFP - Request for proposals and Statements of Work (SOW).
  • Performed build or buy analysis and prepared associated documents; RFP's, SOW's BRD's and executed tasks.
  • Involved in RFP processes with clearing members and served as technical liaison between sales, customers and technology team.
  • Issue RFP for replacement of accounting firm, review responses and present selection options to board for approval.
  • Team responsible for over $20m in federal contracts spanning 30 RFP responses over a four-year period.
  • Prepared RFI's and RFP's to ensure organizational needs were met by vendor business solutions.
  • Developed and managed all documentation for project approval (RFI, RFP and SOW).
  • Assist in contract negotiations, including RFP's, contract administration, and contract closure.
  • Conducted design sessions for product prototype and developed a request for proposal (RFP).
  • Lead project manager for a software selection project preparing the RFP including the functional requirements.
  • Completed the RFP software bid process and finalized the capital request for global system project.
  • Assisted in all aspects of procurement/purchasing processes (RFI, RFP, etc).
  • Created technical specifications for Procurement (RFP) of content and Learning Management System.
  • Manage RFP and integration of Accenture Duck Creek Policy Admin System and ADC Billing.
  • Defined project scope, objectives, responsibilities, and metrics including SOW and RFP.
  • Reviewed SOW's and RFP's to ensure compliance with corporate standards and requirements.

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33. Technical Support

low Demand
Here's how Technical Support is used in Project Manager/Analyst jobs:
  • Worked with legal assistants, attorneys and technical support personnel to collect appropriate electronic documents and process using a proprietary application.
  • Provided effective and consistent technical support *Project Management Team Building and Leadership *Participate in the implementation of the quality monitoring system.
  • Provided technical support, statistical and process analysis of mule builds which resulted in dramatic improvements in lean engineering metrics.
  • Provided technical support, configuration management and administrative oversight for the development of maintenance and sustainability requirements.
  • Included technical setup and configuration, thorough documentation and an extended technical support contract.
  • Managed an eight person Technical Support team for an internally developed software application.
  • Provided primary direct IT infrastructure technical support for Data Center Management.
  • Provided technical support for the VividCare stakeholder user community.
  • Conducted Quality Training Class for New Verizon Technical Support Agents
  • Provided effective communication of detailed technical support information.
  • Reviewed and maintained operation and technical support documentation.
  • Supervised after-sale customer technical support.
  • Provided first to third-level Mobile Device technical support to 2000 US Field Operations Customer Engineers for root cause and resolution issues.
  • Served as a liaison between executives, development teams, sales departments, marketing, and the technical support team.
  • Trained Sales, Service Delivery, Service Assurance and Technical Support teams on the various BlueSky modules and functions.
  • Provided technical support 7 days a week x 24 hours a day via cell phone and 2 way pagers.
  • Serve as a client representative when collaborating with technical support, product development, sales, and accounting teams.
  • Project lead and technical support for implementation of (896) Thin Clients In a call center environment.
  • Write and maintain NOVEC software systems documentation and provide reference materials and application technical support to end users.
  • Provided third level technical support to MLAC, BOS and other departments with on-site technical issues.

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34. EDI

low Demand
Here's how EDI is used in Project Manager/Analyst jobs:
  • Elicited high level requirements from IT Managers to ensure digital signage media players were securely integrated into the current network architecture.
  • Generate trending and performance metrics for 9-1-1 Central Communications and Emergency Medical Services used for tactical and strategic decision making.
  • Enforced standard operating procedure as defined by Facilities Management and Development for cabling infrastructure at SUNY Downstate Medical Center.
  • Risk Management - Routinely monitored risk management initiatives in order to manage credit, liquidity, and operational risks.
  • Managed evaluation and implementation of Health Utilization Management and revised Case Management standards in preparation for URAC Accreditation.
  • Served as project manager/internal consultant for the implementation of key Medical Records and Utilization Management software applications corporation-wide.
  • Wrote/edited proposal presentation content that clearly and persuasively described service features and benefits that communicated a winning strategy.
  • Used Macintosh applications extensively, such as text editors, graphic design applications, and other development applications.
  • Devised and implemented an automated credit submission process with UPS and transformed the credit submission process infrastructure.
  • Evaluated and implemented knowledge-based alternatives for Commercial Loan Early Warning System to detect rising client credit risk.
  • Support development team for new functionality and maintenance to internal credit, activation and shipping applications.
  • Standardized Early Warning & Remedial Management process to identify portfolio risks and monitor customer trend analysis.
  • Coordinate with marketing and media teams to strengthen and promote corporate brand management and positioning initiatives.
  • Utilized MS Power Point frequently to develop presentations for expediting and disseminating information to large groups.
  • Process documents and validation controls were developed to support remediation of Loan Activity Suppression issue.
  • Redesigned customer credit system architecture to combine disparate applications into a single centralized decision engine.
  • Communicated effectively with engineers and other lines of business to develop and edit technical documentation.
  • Created and published multimedia presentations for End-User training on application communications and education intranet site.
  • Draft, edit, and finalize strategic proposals and marketing collateral focusing on HR/Benefits initiatives.
  • Copy edited content for web marketing including consumer facing event information and registration pages.

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35. Sigma

low Demand
Here's how Sigma is used in Project Manager/Analyst jobs:
  • Developed new internal/external hiring processes utilizing Six Sigma methodology, resulting in higher quality candidates/employees and significant cycle time to hire.
  • Conducted process improvement initiatives for the Oklahoma Department of Human Services utilizing Lean Six Sigma Techniques.
  • Proposed Six Sigma process improvement approaches and evaluated their cost effectiveness.
  • Supported Six Sigma quality initiatives for productivity and cost take-out.
  • Managed Six Sigma projects measuring and analyzing project portfolio performance.
  • Developed application systems by implementing Six Sigma methodologies.
  • Addressed production defects with Six Sigma methodology.
  • Reduced new hire throughput time by 25% by utilizing Six Sigma Lean principles for New Hire Data Process Project.
  • Lead Lean Six Sigma global process improvement team for 3 years, producing saving of over $15 Million annually.
  • Prepared Project Status Reports using Six Sigma Tools and analyzed data to improve the Business Processes and Resource Allocations.
  • Organized and conducted (15) statewide Six Sigma based brainstorming sessions with more than (160) stakeholders.
  • Earned Lean Six Sigma Green Belt with outsourcing project, resulting in an annual company savings of $21K.
  • Deploy PMI, PMBOK, and Lean Six Sigma methodologies to maximize efficiency, productivity, and cost control.
  • Key member of Lean Six Sigma projects for continuous process improvement and root cause analysis for refund process errors.
  • Participate, as Six Sigma lead, on a cross functional project team to optimize data communication between systems.
  • Presented Six Sigma methodology to high level USTRANSCOM military personal to address recommendations from Department of Defense in DC.
  • Worked on cost saving projects and saved 3.5 Million dollars by using quality approach similar to Six Sigma.
  • Executed Six Sigma processes to identify the top ten incidents by analyzing and binning over 4,000 incident tickets.
  • Team Leader for develop and support of Dashboard to report Six Sigma process controls for each business unit.
  • Headed the Corpus Christi Army Depot (CCAD) Lean Six Sigma improvements effort on behalf of ALC.

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36. Project Requirements

low Demand
Here's how Project Requirements is used in Project Manager/Analyst jobs:
  • Demonstrated ability to create small, interdisciplinary teams in a limited resource environment to deliver project requirements.
  • Elicited, developed, analyzed, documented and communicated project requirements and Use Cases to stakeholders.
  • Assisted engineers in the development of clear and actionable business application for the development project requirements.
  • Facilitated check point meetings to revise project requirements requested by the Developers or Business Representatives.
  • Coordinated and developed project requirements and specifications with internal and external customers regarding web-based projects.
  • Analyzed project requirements, developed specifications, and led organizational development and support teams.
  • Defined customer and project requirements by eliciting stakeholder needs and performing detailed problem analysis.
  • Defined project requirements, data requirements, analysis requirements, and regulatory requirements.
  • Worked with stakeholders to understand and document business processes and project requirements.
  • Lead and facilitate project team in development of project requirements and specifications.
  • Conducted project requirements discovery, facilitated scope definition, gathered/ documented requirements.
  • Lead requirement analysis and verification to derive and prioritize all project requirements.
  • Performed needs analysis by evaluating project requirements and available resources.
  • Analyze and document solution recommendations designed to meet project requirements.
  • Project requirements, standard operating procedures, validation and testing.
  • Conduct regular communication meetings and manage budgetary and project requirements.
  • Delivered oral and written presentations for overall project requirements.
  • Gathered project requirements and created the formal Requirements Document.
  • Recommended efficient methods to capture project requirements.
  • Gathered and documented project requirements.

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37. Training Programs

low Demand
Here's how Training Programs is used in Project Manager/Analyst jobs:
  • Identify areas of operational improvement by utilizing system functionality while leading team in developing end user training programs and system testing.
  • Created and implemented online training programs to ensure consistency in application and understanding of the program requirements locally and globally.
  • Develop training programs customized to customer needs such as Departmental Compliance and Quality Assurance procedures.
  • Created all user guides/job aids/company correspondence/training programs required for the implementation.
  • Designed and created application user manuals and presented training programs.
  • Developed and coordinated classroom and virtual training programs.
  • Managed and delivered client-training programs, support documentation, pricing models, marketing plans, business model and strategic plans.
  • Developed & supported maintenance of PM and BA guidelines, training programs, policies and procedures.
  • Fostered Team Work, collaboration, mentoring, effective Communications, and developed training programs.
  • Managed training programs in policy and procedures, operations, safety, and quality.
  • Managed external vendor training programs to ensure training activities met SBC Corporation Compliance Standards.
  • Executed the implementation of the initial Coaching & SCRUM Agile Training Programs.
  • Define project team training programs to ensure the quality of the project.
  • Provided thorough virtual training programs for customer and technical staff.
  • Developed and implementation of all training programs for IDX system
  • Selected Contributions: Developed and executed successful classroom and online training programs.

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38. Business Partners

low Demand
Here's how Business Partners is used in Project Manager/Analyst jobs:
  • Communicated proactively and collaborated with technical teams, business partners, and external vendors to analyze information needs and requirements.
  • Maintained customer relations with Real Estate business partners and handled all administrative requirements of staff.
  • Developed and produced blueprint guidelines for departmental function overview communicated with business partners.
  • Interfaced with business partners needed in communication of production status after project implementation.
  • Created audit process documentation and conducted all training to auditors and business partners.
  • Provided ongoing analysis to senior business partners always improving the levels of quality.
  • Communicated effectively with business partners to identify needs and evaluate alternative business solutions.
  • Maintained excellent relationship with business partners to obtain feedback on improvement.
  • Verified and validated project milestones with global business partners.
  • Facilitated and participated in presentations for internal/external business partners.
  • Participated in ERP evaluation for business partners.
  • Directed project activities, managed risk mitigation and change control processes, and communicate status to senior executives and business partners.
  • Worked closely with business partners and development teams in the deployment of internal software solutions at manufacturing centers across the globe.
  • Work directly with business partners to resolve and assist in day-to-day business needs, providing an exceptional level of customer service.
  • Led a project team of business partners to analyze gaps found during audit project and drove the process improvement efforts.
  • Coached, mentored, and supervised team members and contractors and worked with business partners to align technology with strategies.
  • Established strong relationships with the business partners and acted as the communication point between the technology and the business.
  • Elicit, create and facilitate requirements gathering sessions with business partners and clients in group and individual settings.
  • Engaged valuation business partners to make sure the direction of the project was progressing according to schedule.
  • Collaborated with business partners and vendors while facilitating projects to enhance mortgage loan systems and processes.

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39. UML

low Demand
Here's how UML is used in Project Manager/Analyst jobs:
  • Documented user requirements, analyzed and designed application functionality using UML, worked with developers to implement system enhancements.
  • Documented system designs using UML and activity flows used to interpret the current / future states of systems being created.
  • Assisted in early stages of ORION s T-BORG Simulation and Integration Framework project using UML and advanced OO concepts.
  • Introduced best practices in gathering business requirements such as UML notation, use cases, activity and sequence diagrams.
  • Modeled business processes (UML), detailed use case specifications and system-wide requirements and maintained project glossary.
  • Mentored new team members in UML, Rational Unified Process (RUP), and ELC methodology.
  • Used Rational Rose and UML to perform the design and communicate the design to the team.
  • Mentored the team in hybrid RUP process methodology using Unified Modeling Language (UML) standards.
  • Developed business models using UML diagram such as, Use-case, activity and sequence diagram.
  • Utilized UML to create the foundation of the new user interface for all customers.
  • Advised clients on work method planning and implementations based on UML methodology principles.
  • Create UML techniques and graphic notation diagrams such as Structured and Behavior Diagrams.
  • Facilitated behavioral modeling using UML, state diagrams and sequence diagrams.
  • Worked on a reporting application from a UML source diagram.
  • Create test cases to include use cases using UML.
  • Documented use case with UML for upgraded product functionality.
  • Create To-Be Business Models based on UML Methodology.
  • Utilized UML techniques to depict business requirements.
  • Modeled new business process using UML.
  • Project responsibilities: Created UML use packages consisting of UML use cases and UML use case diagrams.

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40. Unix

low Demand
Here's how Unix is used in Project Manager/Analyst jobs:
  • Assisted in the development of new applications for clients written several languages (Access, C, and UNIX Shell).
  • Resolved over 10,000 file system problems in the UNIX server environment as identified by SCT for Sarbanes-Oxley 404 related servers.
  • Worked with the marketing department to automate a mapping process that targeted prime user candidates using Access and UNIX.
  • Worked with the programmers on the UNIX side to establish file layouts, file types and file formats.
  • Ported all data processing and mission critical software from Data General to UNIX based hardware for LAF.
  • Created and maintained software applications using Micro-focus COBOL on a UNIX platform with a DB2 database environment.
  • Executed month end batch jobs and created invoice/statement files and staged them to client server using UNIX.
  • Managed development of frameworks and services for large, C++, Oracle, Unix-based front-office applications.
  • Manage the UNIX and security requirements for new database application being installed into the production environment.
  • Served as the key person to convert data from the AS400 system to the UNIX system.
  • Have a good basic knowledge of Unix, AS/400 and Oracle platforms and development environments.
  • Performed successful implementations for Pre-Order, LSR and PIC/CARE gateway software on a UNIX platform.
  • Coordinated on-site and field system administration for Sun workstations in UNIX and PC environment.
  • Supported LINUX/Unix OS and the various tasks and services related to server infrastructure support.
  • Developed heath care reports using SQL under a Unix platform using Oracle tools.
  • Worked within the Mainframe and Unix platform and the tools associated with it.
  • Utilized UNIX scripts to determine the status of jobs and file transfers.
  • Run batch jobs by executing Unix Scripts on Oracle database.
  • Maintained strong knowledge of UNIX and NT.
  • Installed and Configured OBIEE Unix/Linux Environment.

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41. ROI

low Demand
Here's how ROI is used in Project Manager/Analyst jobs:
  • Spearheaded business planning and corporate strategy development projects for quantitative trading models with exceptional ROI.
  • Performed cost benefit/ROI and other financial analyses.
  • Reported high level cost estimation and forecast by assessing ROI, NPV based on three point estimations and parametric estimations.
  • Utilized process analysis, cash flow projection, NPV and ROI analysis to measure potential impact of proposed projects.
  • Calculated project cost and expected Return on Investment (ROI) and developed a preliminary project schedule.
  • Project Team, Wholesale Website Mobile POC & Development, both Android & iPad / iPhone studied.
  • Implemented Case and Disease Management Solution (previously outsourced) valued at $5M+ 1st year ROI.
  • Provided Business Case Analysis and (ROI) Return on Investment for the agency's projects.
  • Create project artifacts including ROI, Break Even, Narratives, Training and Process Mapping documentation.
  • Compile, parse, and assess outputs from business critical systems including ROI and SalesForce.
  • Researched and created a methodology to measure ROI on Source of Hire within Talent Acquisition.
  • Recognized by the Detroit Branch and EVP for recovering a potential $300,000 revenue loss.
  • Conducted detailed cost-benefit and return on investment (ROI) analysis to assess project viability.
  • Implemented and supported Detroit Edison's work management system and design and estimating systems.
  • Performed Cost Benefit Analyses to help solidify the cost of new projects and ROI.
  • Handled cost estimation, ROI analysis, and managed the Active Diner complete project.
  • Preformed ROI analysis, system estimates and interfaced with end user plus PMO office.
  • Developed a bar code based testing and sequencing system for Android Industries of Georgia.
  • Performed needs recognition, scope management, research and budgeting with ROI estimates.
  • Established Return On Investment (ROI) analysis, strategies and risks accordingly.

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42. BRD

low Demand
Here's how BRD is used in Project Manager/Analyst jobs:
  • Gathered client requirements via existing business artifacts and systems documentation for business process change and communicate needs to systems BRD/FRD documents.
  • Prepared business requirement document (BRD) and converted into functional specification document using requirement management tool.
  • Developed project plan & estimates, created BRD, and establishes acceptance criteria that met customer needs and priorities.
  • Detail Impact analysis of the existing system to understand the impact of the changes mentioned in the BRD.
  • Managed all tool releases including gathering requirements and BRD's as well as administrator for the tool.
  • Produced BRD's and contributed to analysis and decision making of functional architecture objectives for these projects.
  • Created all major Project Documentation that includes Project Plan, BRD, Functional Specs and Flowcharts.
  • Generated the Business Requirements Document (BRD) and Functional Requirements Document (FRD).
  • Created and owned presentation of current activities to senior management; authored various BRD/FRD artifacts.
  • Gathered requirements for the implementation of business solutions and transformed them into BRD and FSD.
  • Documented comprehensive Requirements documents (BRD), use cases & performed gap analysis.
  • Gathered functional requirements for Equities project and created Business Requirement Document (BRD).
  • Created BRD's with detailed functional and non-functional requirements for all five mobile applications.
  • Developed detailed Functional Specifications document (BRD) for input to request for proposal.
  • Develop detailed BRD, work plans and data flow diagrams.
  • Improved and revised rejected Business Requirement Documents (BRD).
  • Involved in the process definition and creation of BRD.
  • Created BRD/FRD for daily data extracts creation.
  • Created BRD and Mapping specs.
  • Author project BRD's, FSD's and test scripts and oversee IT and UAT testing.

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43. Html

low Demand
Here's how Html is used in Project Manager/Analyst jobs:
  • Developed and participated in UAT for system configuration and functionality utilizing WebEx, fiddler, HTML, VPN.
  • Worked in a Microsoft development environment and coded mainly in VB6, VB.NET, JavaScript and HTML.
  • Managed development of mission critical applications using Oracle databases and HTML, ColdFusion and Java Script interfaces.
  • Involved in testing of customized HTML pages as per requirements using Mercury Quick Test Professional.
  • Designed and developed HTML or XHTML templates, CSS files and image assets.
  • Led development and testing efforts of HTML front-end and SQL database prototype.
  • Program web-based software applications using HTML, VB6, and ASP.
  • Created web based job aid using Java Script and HTML.
  • Web Application development using PHP, My-SQL & HTML tags.
  • Developed and implemented web pages utilizing HTML and JavaScript.
  • Converted all user-facing applications from HTML to PHP.
  • Programmed in C, C++, HTML and Pascal on UNIX, OS/2, TCP/IP and Windows platforms.
  • Learned to code within HTML, CSS, JavaScript, AJAX, ASP.NET, NVC and MSSQL.
  • Worked with multiple startups in mobile and web applications using HTML5 & native frameworks.
  • Converted legacy VAX/VMS Fortran applications for Y2K compliance Programming language experience includes C++, ASP, HTML, FORTRAN and COBOL.
  • Web development projects using HTML, Frontpage, Macromedia Flash tools.
  • Compiled the app, poopiebabies and the supporting website, www.poopiebabies.com, utilizing HTML/CSS and supporting applications.

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44. Jira

low Demand
Here's how Jira is used in Project Manager/Analyst jobs:
  • Prepare the stories in Gherkin language in JIRA and present in Sprint Planning sessions with the build team.
  • Streamlined the issue management structure via JIRA and resolved all user issues within 24 hours of issue submission.
  • Carried out Functional and Regression Testing of company's various existing cash automation products using JIRA.
  • Coordinated change requests and resolve document management issues and user problem requests using JIRA tracking systems.
  • Used JIRA for managing Sprints, Tracking, and managing work for the development team.
  • Added, tracked and prioritized issues in JIRA tracking and Remedy systems.
  • Tracked and managed project activities/tickets in JIRA, CONFLUENCE and TEMPO.
  • Maintained JIRA board - sprints, backlog and RFW.
  • Used JIRA for tracking bugs and issues.
  • Work within JIRA ticketing and release system to manage Business Intelligence releases, internal application dev/test/stage/release process
  • Tracked and organized progress of maintenance and customizations using JIRA stories/tickets.
  • Reviewed all client cases created in Salesforce and JIRA for themes and developed strategies in real time to mitigate.
  • Created and tracked all testing issues (pre and post launch) on the JIRA project tracking system.
  • Increased overall project schedule visibility through the use of JIRA to track major project milestones and key deliverables.
  • Worked with JIRA team to implement approval workflow for change management for Oracle Prod as part of SCM.
  • Utilize Atlassian products including JIRA, Confluence and Green Hopper to manage project backlog and distribute information.
  • Provide Status reporting to higher management Manage detects on Integration and User Acceptance testing on JIRA tool.
  • Investigated potential bugs reported by the user and followed through for a resolution via Jira tickets.
  • Project portfolio management tools, Microsoft Project, Jira, bug tracking and regression tools.
  • Log software defects in Jira application and work with Developers on resolving issues.

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45. Stakeholders

low Demand
Here's how Stakeholders is used in Project Manager/Analyst jobs:
  • Elicited process requirements from project stakeholders and sponsors, conducted process gap analysis, and implemented process controls that provided governance.
  • Worked with numerous stakeholders to define and document system and application requirements for internally developed applications and off the shelf software.
  • Identified requirement changes, assessed impact of change to business case, communicated impacts and facilitated obtaining stakeholders' approvals.
  • Acted as a liaison among various internal resources and client stakeholders to ensure proper implementation of requirements within expected schedule.
  • Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and management.
  • Engaged key project stakeholders in the development and design of website measurement solutions to meet business objectives and drive optimization.
  • Worked with Business and IT senior stakeholders to consolidate information on current business infrastructure, data governance and business intelligence.
  • Navigated a difficult process of gaining a consensus on the requirements and successfully created an algorithm that satisfied all stakeholders.
  • Defined and followed a clear communication plan to ensure project activities/status were coordinated and communicated to vendors and stakeholders.
  • Provide subject matter expertise in the development of the requirements and coordinate effort with stakeholders to ensure successful delivery.
  • Partner with stakeholders, providing guidance and analysis, helping identify and escalate issues/risks/dependencies and facilitating communication across teams.
  • Collaborated with corporate and international IT teams in consolidating Oracle databases, providing all stakeholders access to current information.
  • Collected requirements, investigating data sources, developed methodology, created documentation and ran presentations to educate stakeholders.
  • Maintain relationships with stakeholders and provide project transparency by reporting status and conducting post implementation review of benefits.
  • Interacted regularly with senior management and business stakeholders to communicate accomplishments, potential issues and overall project health.
  • Negotiated priorities and business objectives between various stakeholders and executives to define, plan and execute company projects.
  • Led project strategy sessions, created presentations on project initiatives and technology and presented to major stakeholders.
  • Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams.
  • Reported client readership statistics weekly to senior management and stakeholders using Microsoft Excel spreadsheets and graphs.
  • Manage communication of project status updates to senior business sponsors and stakeholders through presentations and reports.

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46. XML

low Demand
Here's how XML is used in Project Manager/Analyst jobs:
  • Project managed all customer connectivity projects involving EDI and CXML configurations and feature development efforts.
  • Designed and developed multiple front end OLTP and reporting systems using Visual Basic, XML, and MS Access tools.
  • Performed database fields mapping and XML modeling, defined interfaces, coordinated efforts of 3-rd party software developers.
  • Performed DS XML transformation, component mapping and manual manipulation within ETL designer framework and export executable jobs.
  • Created analysis documents and use cases for new CXML customer connectivity features.
  • Implemented Upload/Download using XML/AL3 for Personal Lines of Insurance using ACORD standard.
  • Utilized data modeling, entity relationships, XML, and JDF.
  • Manage integration of ACORD Application XML software.
  • Managed large-scale XML integrations into diverse legacy systems.
  • Diagnosed Oracle transactional XML-gateway vulnerability.
  • Lead 5 member team Wrote Java, XML based program to automate the manual regression testing, saving 20 hours/ week
  • Analyzed the data in different formats (xml and flat files) and created the technical requirements specifications.
  • Configured and tested over twenty CXML applications in real-time with the customer's business and IT team.
  • Led team to convert TREX file format to FIXML format across our Midrange and Mainframe environment.
  • Managed over forty customer connectivity projects on time and on-budget for EDI and CXML onboards.
  • Onboarded over twenty CXML projects with initial revenue stream of zero to 21 million.
  • Developed one of the first functioning XML interfaces on SMS Openlink 23.1-34.
  • Have expertise in website designing: xml, java scripting, form handler, .jsp, user interface.

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47. SLA

low Demand
Here's how SLA is used in Project Manager/Analyst jobs:
  • Propose restructured collaborative model of integrated governance policies across systems, agencies and scales of government for Board and legislative approvals.
  • Worked directly with Traders and Operations to enhance their system effectiveness, translating business into functional specification for development team.
  • Gathered requirements and translated the business details into the Functional Specification Documents that described the different types of processes.
  • Translated customer/user requirements in to documented hardware and software functional product requirements and specifications for JCALS software maintenance releases.
  • Used process management experience to thoroughly understand internal/external customer business needs and translate them into application and operational requirements.
  • Defined and documented new and existing processes at an operational level and subsequently translated those into operational content.
  • Researched and analyzed the impact of current or proposed legislation; assists with modifying and developing legislation.
  • Created analytically sound rules, structure, legislation/policy and programs using quantitative as well as qualitative analysis.
  • Partnered with clients to identify and prioritize information needs, and translated business requirements into systems solutions.
  • Translated historical data into useful information to improve market share for the Chilean Retail Association.
  • Negotiated the final product requirements, prepared functional specifications and translated them into design specifications.
  • Translate business needs into application and operation requirements while working with stakeholders and ABAP developers.
  • Translated user and business needs into technology requirements and produced functional and design specifications.
  • Analyze and document business and functional requirements to be translated into solutions for development.
  • Determined needs and translated this understanding into a durable and effective reporting structure.
  • Gathered business requirements from clients and translated into functional requirements and technical specifications.
  • Created training and multiple communications ensuring proper translations and sensitivity to cultural differences.
  • Gathered, analyzed and translated complex requirements into specifications to resolve user problems.
  • Designed/maintained European Law database on legislation, global financial regulation and case law.
  • Analyzed the reporting requirements and translated those requirements into functional specifications.

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48. Project Charter

low Demand
Here's how Project Charter is used in Project Manager/Analyst jobs:
  • Conducted business requirements review meetings with all stakeholders to ensure that requirements were consistent with the approved project charter.
  • Developed effective Project Plans, Project Charters, Project Documentations on-time and secured customer approval.
  • Develop project charter and obtain all necessary signatures.
  • Developed project charters and managed delivery.
  • Developed Request for Proposal (RFP), Project Charter, Statement of Work and various project and business analysis documents.
  • Managed this effort, worked with the stakeholders including the CEO / Marketing Director, to develop the project charter.
  • Determined the complete project scope, drafted the project charter & developed project plans for MDOT and Market America.
  • Authored and facilitated strategic documents such as project charters, education/communication plans, test plans, detailed project plans.
  • Created, maintained, and updated project plans, scope management plans, stakeholder registers, and project charters.
  • Developed and monitored project charter, project plan, status reports, issues and project risks logs.
  • Created and analyzed Business case, Project Charter, Project Management plan and Stakeholder Register, RACI.
  • Reviewed agreements/contracts, estimates, leases, work orders, project charters, surveys and drawings.
  • Develop project charter, plan and schedule, roles and responsibilities and points of integration.
  • Composed project charters, design plans, schedules, metrics, estimates and administrative tasks.
  • Determined the complete project scope, drafted the project charter & developed project plans.
  • Created project charter, SOW, project plan generation, scheduled and cost baselines.
  • Created documentation (Project Charter) for Stakeholders to support project Implementation plans.
  • Maintain PMO dashboards & Project Charter/Portals with current documentation & Status reports.
  • Produced project charter, release requirements documents and test plans for OMNI.
  • Created project charters and other project documentation using Microsoft Word and Excel.

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49. WBS

low Demand
Here's how WBS is used in Project Manager/Analyst jobs:
  • Utilize MS Project to develop, maintain and rewrite multiple schedules schedule to fit government template utilizing Navy dictated WBS.
  • Developed WBS, Project Schedule, determining Milestones, Accessing Risk and plan risk response, Documenting Lessons Learned.
  • Prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
  • Developed numerous work breakdown structures (WBS), scope baselines and strategies for scope verification.
  • Developed project scope from requirements, Work Breakdown Structures (WBS), testing schedules.
  • Develop, refine and track project progress using a detailed project plan (WBS).
  • Generated detailed specs, requirements, schedules, WBS, and wikis for target products.
  • Demonstrated ability to facilitate the development of a WBS in partnership with functional teams.
  • Involved in Work breakdown structure (WBS) by interacting with SME and management.
  • Delivered project scope, WBS/schedule, and managed changes in MS Project.
  • Created project plan, road map, WBS and team assignments.
  • Developed and maintained the Work Breakdown Structure (WBS).
  • Used Mind Mapping Tool (2012) to create the WBS which will then be exported to MS project plan.
  • Assisted in the Work Break Down Structure (WBS) Redesign.
  • Created WBS in MS Project.
  • Major Responsibilities: Managed project planning, work breakdown structure (WBS) development and implementation, and program management.
  • Facilitate work breakdown structure (WBS) sessions with cross-functional team and build WBS with all dependences.

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50. Technical Specifications

low Demand
Here's how Technical Specifications is used in Project Manager/Analyst jobs:
  • Project Manager / Business Analyst Responsibilities included gathering user requirements, design, technical specifications, prototyping, and infrastructure controls.
  • Work closely with the Business Analyst to draft functional design and technical specifications per end-user Requirements in a global virtual environment.
  • Worked specifically with line-of-business and managerial staff to define business processes, establish business planning, and design technical specifications.
  • Prepared detailed Business, Functional and Technical specifications for generating a Purchase Order and Integrating with PeopleSoft Accounts payable.
  • Participated in functional specification meetings, prototyping complex requirements and guide team in preparing functional and technical specifications documents.
  • Involved in technical/functional design, review and document functional/ technical specifications Conduct Quality Analysis.
  • Prepared program definition documents, technical specifications, test scripts, and user documentation.
  • Prepare technical specifications for each of the systems in accordance with Sabanes-Oxley requirements.
  • Facilitated meetings; gathered and analyzed requirements; provided technical specifications and documentation.
  • Documented business and technical specifications, user guides/demonstrations, and project plans.
  • Identified and analyzed business requirements, functional requirements, and technical specifications.
  • Gathered requirements and transferred into technical specifications for use with development teams.
  • Gathered business requirements, conducted fit-gap analysis, and produced technical specifications.
  • Lead the requirements gathering initiatives and create business and technical specifications.
  • Performed business, systems and functional analysis and created technical specifications.
  • Developed functional and technical specifications for large-scale e-business projects.
  • Prepared Technical Specifications for the projects.
  • Gathered and documented requirements, functional and technical specifications for new collaborative tools, products, services, and applications.
  • Developed business requirement documents (BRD), technical specifications, and end user training.
  • Developed a web-based search tool and intranet product which included business, technical specifications, design, test and rollout.

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20 Most Common Skill For A Project Manager/Analyst

Project Management24.4%
Business Requirements21.4%
Data Warehouse5%
Test Cases4.6%
Status Reports4.3%
Resource Allocation4.2%
SQL3.7%
User Acceptance3.5%

Typical Skill-Sets Required For A Project Manager/Analyst

RankSkillPercentage of ResumesPercentage
1
1
Project Management
Project Management
19%
19%
2
2
Business Requirements
Business Requirements
16.6%
16.6%
3
3
Data Warehouse
Data Warehouse
3.9%
3.9%
4
4
Test Cases
Test Cases
3.6%
3.6%
5
5
Status Reports
Status Reports
3.3%
3.3%
6
6
Resource Allocation
Resource Allocation
3.3%
3.3%
7
7
SQL
SQL
2.9%
2.9%
8
8
User Acceptance
User Acceptance
2.7%
2.7%
9
9
Sharepoint
Sharepoint
2.5%
2.5%
10
10
Process Improvement
Process Improvement
2.2%
2.2%
11
11
Sdlc
Sdlc
2%
2%
12
12
Visio
Visio
2%
2%
13
13
ERP
ERP
2%
2%
14
14
Customer Service
Customer Service
1.9%
1.9%
15
15
Software Development
Software Development
1.8%
1.8%
16
16
UAT
UAT
1.8%
1.8%
17
17
QA
QA
1.8%
1.8%
18
18
Management System
Management System
1.8%
1.8%
19
19
PMO
PMO
1.4%
1.4%
20
20
CRM
CRM
1.2%
1.2%
21
21
SME
SME
1.2%
1.2%
22
22
Risk Management
Risk Management
1.1%
1.1%
23
23
Scrum
Scrum
1.1%
1.1%
24
24
Business Units
Business Units
1.1%
1.1%
25
25
Data Analysis
Data Analysis
1.1%
1.1%
26
26
Web Application
Web Application
1%
1%
27
27
JAD
JAD
1%
1%
28
28
Suite
Suite
0.9%
0.9%
29
29
Waterfall
Waterfall
0.9%
0.9%
30
30
Internet
Internet
0.8%
0.8%
31
31
HR
HR
0.7%
0.7%
32
32
RFP
RFP
0.7%
0.7%
33
33
Technical Support
Technical Support
0.7%
0.7%
34
34
EDI
EDI
0.7%
0.7%
35
35
Sigma
Sigma
0.7%
0.7%
36
36
Project Requirements
Project Requirements
0.7%
0.7%
37
37
Training Programs
Training Programs
0.7%
0.7%
38
38
Business Partners
Business Partners
0.7%
0.7%
39
39
UML
UML
0.6%
0.6%
40
40
Unix
Unix
0.6%
0.6%
41
41
ROI
ROI
0.6%
0.6%
42
42
BRD
BRD
0.6%
0.6%
43
43
Html
Html
0.6%
0.6%
44
44
Jira
Jira
0.5%
0.5%
45
45
Stakeholders
Stakeholders
0.5%
0.5%
46
46
XML
XML
0.5%
0.5%
47
47
SLA
SLA
0.5%
0.5%
48
48
Project Charter
Project Charter
0.5%
0.5%
49
49
WBS
WBS
0.5%
0.5%
50
50
Technical Specifications
Technical Specifications
0.5%
0.5%

44,072 Project Manager/Analyst Jobs

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