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We are seeking an experienced Technical Project Manager with large scale implementations experience. 10 + years of project management experience in technology consulting or systems integration 3+ Project Management experience in Salesforce implementations in Public Sector Proven track record of managing multiple concurrent projects (minimum 2 projects simultaneously) Background in large-scale system integrations and data migrations Experience with project management tools (MS Project, Jira, ServiceNow, Monday.com) Exceptional communication and presentation skills for executive audiences Knowledge of API management, middleware, and integration tools Bachelor's degree in business, Engineering, Computer Science, or related field PMP certification required Agile/Scrum Master certification required Advanced degree (MBA, MS) preferred #Salesforce #Project Manager #Salesforce Project Manager #Salesforce Manager #Hiring

About the Company: Based in Silicon Valley, MaxVal is a leading global provider of intellectual property (IP) management solutions, offering end-to-end products and services that simplify and enhance the entire IP lifecycle. Since 2004, MaxVal has been delivering innovative, secure, and scalable solutions for corporations and law firms worldwide. With a deep commitment to client success, MaxVal offers a full range of solutions, including its flagship IP management platform, Symphony; the industry-leading IDS solution, Max-IDS; along with IP administrative support, search services, docketing, renewals, patent illustrations, and more. Trusted by Fortune 500 companies and top IP law firms, MaxVal helps businesses maximize the value of their IP portfolios while ensuring operational efficiency, quality, and data security. Job Overview: We are seeking an experienced Project Managers (6 Positions) to drive the successful implementation of Symphony, MaxVal's flagship IP Management platform, for our clients. You will oversee the entire project lifecycle-from kickoff to go-live-ensuring effective planning, execution, testing, and deployment. The ideal candidate will have proven project management skills, client-facing experience, and expertise in software deployment methodologies. Key Responsibilities: Project Planning & Execution: Lead the end-to-end implementation of Symphony IPMS, ensuring smooth and efficient rollouts for each client. Define project scope, objectives, success criteria, and deliverables in collaboration with clients and internal teams. Develop and manage detailed project plans, including timelines, key milestones, and resource allocation. Ensure adherence to best practices in project management methodologies (Agile, Waterfall, or Hybrid models). Client Management & Stakeholder Communication: Serve as the primary point of contact for clients throughout the implementation lifecycle. Lead regular status meetings, progress reviews, and risk assessments to ensure alignment with client expectations. Build strong relationships with key client stakeholders, including business sponsors, IT teams, and end-users. Facilitate requirement gathering sessions to understand business needs and configure Symphony accordingly. Manage change requests and ensure proper documentation of scope changes, impact analysis, and approvals. Provide clear, transparent communication regarding project status, risks, issues, and mitigation plans. Testing & Deployment Management: Oversee the System Integration Testing (SIT) phase, ensuring Symphony functions correctly within the client's IT ecosystem. Work with the client to define and manage User Acceptance Testing (UAT), ensuring the software meets business needs. Facilitate issue resolution during testing, coordinating with internal teams to address defects and enhancements. Develop a cut-over plan, detailing activities required for a seamless transition from legacy systems to Symphony. Manage go-live readiness, ensuring all stakeholders are aligned and prepared for deployment. Lead post-go-live support activities, including hypercare and stabilization efforts. Customization & Implementation Oversight: Collaborate with technical teams to configure Symphony based on client requirements, managing both out-of-the-box and customized implementations. Identify gaps in product functionality and coordinate with the engineering and product teams for required enhancements. Support data migration, API integrations, and third-party system compatibility checks as part of the implementation process. Ensure comprehensive training and knowledge transfer for end-users to maximize adoption. Risk Management & Quality Assurance: Identify potential risks early in the project and proactively implement mitigation strategies. Monitor project progress, ensuring quality control and adherence to project requirements. Document lessons learned and process improvements for future implementations. Budget & Resource Management: Manage project budgets, ensuring cost-effective resource allocation. Track and report on financials, project health, scope changes, and overall performance. Optimize team utilization across multiple concurrent implementations. Required Qualifications: 10+ years of experience in project management for software implementations. Experience working with SaaS platforms, enterprise software, or custom software rollouts. Strong understanding of project management methodologies (Agile/Scrum, Waterfall, etc.). Proficiency in project management tools (JIRA, Asana, Microsoft Project, etc.). Demonstrated ability to manage end-to-end software implementation projects, including UAT, SIT, and cut-over planning. Excellent client-facing and communication skills, with experience managing cross-functional teams. Ability to translate client needs into software solutions and oversee technical deployments. Strong problem-solving, negotiation, and leadership skills. PMP, CSM, or other relevant certifications are a plus. Preferred Qualifications: Experience in B2B SaaS implementations or enterprise software deployment. Familiarity with API integrations, cloud-based solutions, and data migration projects. Background in software development, IT consulting, or business analysis. Why Join Us? Work with one of Silicon Valley's fastest-growing tech companies. Work on cutting-edge technologies and lead impactful projects for a global client base across diverse industries. Enjoy competitive salary, comprehensive benefits, and career growth opportunities. Benefit from the flexibility of remote work, promoting a better work-life balance. Join Our Team If you're a results-driven Project Manager with expertise in software implementation, we want to hear from you! Apply today and help us revolutionize IP management. MaxVal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Overlook Networks is a trusted technology advisor helping organizations worldwide align IT strategy, infrastructure, and execution to achieve business outcomes with confidence. We specialize in designing, engineering, and delivering complex technology solutions across enterprise IT, networking, cloud, and audio-visual environments. Our approach combines deep technical expertise, disciplined program management, and close partnership with our clients. By working with leading technology providers, we deliver world-class, scalable solutions tailored to each client's unique operational and business needs. At Overlook Networks, our mission is simple: empower businesses through innovative, reliable technology programs that drive growth and long-term success. Role Description Overlook Networks seeks an experienced IT Technical Program Manager to lead and deliver complex, multi-disciplinary technology initiatives for enterprise clients. This is a full-time, hybrid role based in the San Francisco Bay Area, with flexibility for remote work when appropriate. The IT Technical Program Manager will be responsible for end-to-end ownership of technical programs, ensuring alignment with client objectives, on-time delivery, budget adherence, and high-quality execution. You will work closely with internal engineering teams, external vendors, and client stakeholders to translate technical requirements into actionable plans and successful outcomes. Key Responsibilities Lead and manage multiple concurrent IT programs and projects from initiation through closeout Coordinate cross-functional teams including network engineering, systems, cloud, AV, vendors, and client stakeholders Develop and maintain program plans, schedules, budgets, risk registers, and status reporting Ensure technical alignment across infrastructure, systems integration, and SDLC-driven initiatives Identify, assess, and mitigate program risks and dependencies Drive clear, consistent communication across all levels of stakeholders, including executive leadership Ensure delivery meets quality, security, and compliance standards Support continuous improvement of Overlook Networks' program management processes and best practices Qualifications Proven experience in technical program or project management within IT, infrastructure, or systems environments Strong understanding of IT infrastructure, systems integration, and SDLC methodologies Demonstrated ability to manage schedules, resources, budgets, and stakeholder expectations Experience with risk management, issue resolution, and complex problem-solving Excellent leadership, communication, and organizational skills Proficiency with project management tools such as Jira, Microsoft Project, Smartsheet, or similar platforms Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience) Ability to manage multiple programs simultaneously in fast-paced environments Preferred Experience (Plus): Cloud platforms and enterprise systems Network infrastructure, security, or unified communications environments Audio-Visual Systems Physical Security Systems Client-facing consulting or professional services experience CAD Design for IT. Why Join Overlook Networks Work on high-impact, enterprise-scale technology programs Collaborate with a senior, experienced engineering and leadership team Flexible hybrid work environment Opportunity for growth in a fast-scaling, respected technology advisory firm Exposure to innovative technologies and global client engagements This role may also be eligible for: Performance-based bonus or incentive compensation Comprehensive medical, dental, and vision benefits Paid time off and company holidays 401(k) participation Professional development and certification support Equal Employment Opportunity Overlook Networks is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law. Employment Eligibility Employment with Overlook Networks is contingent upon verification of identity and eligibility to work in the United States, as required by law. Salary Range: $120,000 - $150,000 base salary, depending on experience and qualifications.

What you will find ... 100% REMOTE 6+ months) PTO days + 401K (auto 3% contribution) top ranked hospital in the U.S. What you will do ... Project Manager for Epic Cadence & Referrals Epic Cadence & Referral build validation Project Manage Referrals & Online Scheduling Identify potential roadblocks to project milestones & goals Organize project timelines, resources, and document progress Facilitate meetings for Epic Cadence analysts Liaison with Epic MyChart team to ensure project alignment Wish list ... 3+ years Epic Cadence build 2+ years Epic project management or team lead REQUIRED Epic Cadence Certification REQUIRED align with PST hours Epic Referrals design & build MyChart a plus

PAL PMP Project Manager Role: Remote Contract Hourly Rate: $65.00w2 High Level Tasks and Roles/ Responsibilities Project Integration Management 1. Direct and manage workstream efforts. 2. Oversee all project stakeholders and staff. 3. Assist in creating and/or updating project charter and project plans. 4. Update Project Status Report. 5. Update PAL Senior PMs with information for required PAL documents. 6. Preparing for upcoming activities within the workstream: a. Obtaining authorization from stakeholders; b. Analyzing and presenting business needs and feasibility to stakeholders. Project Scope and Change Management Validate and control scope through: 1. Requirement traceability and scope variance reporting. 2. Performing integrated change control. 3. Conducting change configuration tasks. 4. Delivering Monthly Reports as stated of proposed changes that impact the scope. Overseeing Project Risk and Issue Management 1. Identify and mitigate risks and assist in updating Risk Register. 2. Manage risk response planning. 3. Assist in the creation of tools for the management and resolution of issues. 4. Conduct meetings as needed to ensure any impediments are resolved expeditiously.5. Prepare Risk Mitigation Plan to include suggestions on how to mitigate risks. 5. Update Project Status Report. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

Warehousing Data Input Management on Smartsheet Key Responsibilities: Enter, update, and maintain warehousing and shipment data in Smartsheet. Review and edit transportation information, including shipment coordinates and status updates. Perform data validation and quality checks to ensure accuracy across all records. Use Excel to filter, sort, and apply basic formulas to analyze or clean data. Conduct web-based research to find, verify, or update shipment, vendor, or logistics information. Collaborate with program or operations teams to resolve data discrepancies. Support general supply chain documentation and reporting as requested. Required Qualifications: 1-2 years of experience in supply chain, logistics, warehousing operations, or related fields. Hands-on experience with Smartsheet for data entry, tracking, and updates. Strong Excel proficiency: filtering, sorting, basic formulas (VLOOKUP/SUMIF is a plus). Ability to work with transportation data, including coordinates and shipment information. Strong research skills and the ability to locate and verify information online. High attention to detail, accuracy, and consistency in data handling. Ability to work independently as a contractor and meet deadlines. Preferred Qualifications: Experience with logistics systems, TMS, or WMS platforms. Familiarity with shipment routing, freight terms, or transportation documentation. Strong communication skills and comfort working in a remote work environment. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Kavisha Email: ****************************** Internal Id: 25-54509

Role Type: 6-Month CONTRACT (potential for contract extension, based on candidate performance) Clearance: Must have a Public Trust clearance Job Description We are seeking a highly skilled Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. In this role, you'll serve as the bridge between business stakeholders and technical teams, driving digital transformation projects that directly impact how government services are delivered to millions of citizens. Your day-to-day will involve leading cross-functional project teams through Agile development cycles, managing stakeholder relationships across multiple federal agencies, and overseeing the implementation of cutting-edge contact center technologies. You'll be responsible for translating complex business requirements into actionable technical specifications, ensuring projects meet federal compliance standards including FedRAMP, and continuously optimizing contact center operations to deliver exceptional citizen experiences. Duties and Responsibilities Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization projects, from initiation through closeout. Coordinate cross-functional teams including federal business owners, OCIO staff, GSA representatives, and vendors to ensure alignment and clear communication. Oversee Salesforce platform implementations and enhancements across Service Cloud, Experience Cloud, Knowledge Management, and Analytics while ensuring FedRAMP compliance. Manage Contact Center technology deployments including IVR design, call routing, self-service automation, and CRM integration. Professionally interact with external customers to understand and document agency mission needs and requirements. Collaborate with business stakeholders to gather and translate functional requirements into technical specifications, user stories, and use cases. Analyze current business processes to identify opportunities for automation and process improvement using Salesforce capabilities. Conduct daily Scrums and lead Agile ceremonies, with particular focus on backlog refinement. Manage customer-facing requests including standard service requests, SLA commitments, and Change Management processes. Develop labor estimates and project schedules while tracking spending to ensure delivery within budget constraints. Implement performance metrics and conduct quality audits to ensure contact center operations meet federal quality standards. Drive innovation and continuous improvements by identifying technical solutions that enhance efficiency and user experience. Develop solution architecture for contact center technologies including CCaaS, CRM systems, and telephony platforms. Provide weekly project status reporting to both internal leadership and external stakeholders. Support recruiting, training, and onboarding of contact center agents to maintain optimal staffing and skill levels. Required Experience/Skills Bachelor's degree with 12+ years of relevant experience OR Master's degree with 10+ years of relevant experience (additional relevant experience may be accepted in lieu of degree). PMP Certification (required). Salesforce Certifications including Administrator and Service Cloud (required). Scrum Master Certification (required). Extensive Salesforce expertise across Service Cloud, Experience Cloud, Knowledge Management, and platform integrations. Hands-on experience with Contact Center solutions such as NICE CXone, Amazon Connect, or equivalent cloud CCaaS platforms. Proven experience managing and optimizing contact center operations including workforce management, quality monitoring, and performance metrics. Background in solution architecture with hands-on experience in CCaaS, CRM systems, and/or telephony technologies. Demonstrated ability to lead innovation initiatives and implement continuous improvements within contact center environments. Experience with Agile methodologies and facilitating Agile ceremonies. Proven ability to develop labor estimates and schedules for complex IT projects. Track record of managing project spending according to budget. Strong leadership skills with ability to manage and motivate virtual teams. Detail-oriented with strong analytical, communication, organizational, and time management skills. Ability to work effectively in a fast-paced, virtual team environment. U.S. Citizenship and ability to obtain a government-issued Public Trust clearance (required). Nice-to-Haves 8+ years of experience in program and project management with focus on IT and contact center operations. 6+ years of experience leading IT projects built on the Salesforce platform. 5+ years of experience applying Agile/Scrum methodologies to IT modernization projects. 5+ years of experience documenting customer journeys and writing user stories. Knowledge of UI/UX design principles. Experience writing test cases and testing IT applications. Experience implementing chatbots and/or other AI-based solutions. Previous experience working with Federal government customers and understanding federal procurement processes. Knowledge of contact center technologies such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, and Intelligent IVR/speech recognition. Experience recruiting and training contact center agents. Education: Bachelor's degree required (Master's degree preferred). Relevant experience may be considered in lieu of degree requirements. Pay & Benefits Summary: Pay Rate: $83.35 per hour Competitive benefits package including health, dental, and vision insurance Flexible remote work arrangement

A top Fortune 50 financial institution is seeking a Project Manager to lead complex, technology-driven initiatives across the enterprise. This fully remote role is ideal for a seasoned IT Project Manager experienced in delivering large-scale waterfall projects and navigating challenging stakeholder conversations. About the Opportunity: Schedule: Monday to Friday Hours: 8:am to 4:30pm Setting: Remote Responsibilities: Leading end-to-end delivery of complex technical projects following SDLC and waterfall methodologies Managing scope, schedule, risks/issues, budget, communications, procurement, and change control Liaising with business and technical stakeholders and communicating effectively at all management levels Managing project activities using ServiceNow, M365, and project governance tools Preparing project reports, maintaining roadmaps, updating staffing/resource profiles, and forecasting budgets Leading IT infrastructure and facilities upgrade projects, sometimes simultaneously Driving vendor management, reviewing invoices, and overseeing deliverables Ensuring adoption of change through strong communication and stakeholder alignment Continuously improving delivery processes, project reporting, and team organization Qualifications: 7+ years of combined IT Project Management experience Proven track record delivering Waterfall projects and managing complex technical initiatives Experience navigating difficult conversations and aligning cross-functional teams Strong background in Project Delivery, Forecasting, and SDLC Governance Familiarity with ServiceNow and M365 Strong communication, stakeholder management, and leadership skills (courageous servant leadership mindset) Desired Skills: PMP or similar PM certifications Experience in the Financial industry Solid understanding of Security rigor and branch/campus technology implementations Background delivering Security Infrastructure-related technologies Experience with Azure DevOps

The entry level Project Manager role is responsible for leading, managing, and tracking project activities. The candidate is expected to manage customer expectations, provide project reporting and documentation, and promote collaboration among stakeholders. Ensure that the project goals and objectives are met within the planned scope, schedule, and cost. The person will handle decision-making and liaison with the project sponsor. RESPONSIBILITIES: Oversee and lead projects in a traditional waterfall and/or Agile project environment. Develop the project plan and schedule including tmelines, milestones, and resources Lead project meetings to achieve desired objectives and outcomes. Create applicable project deliverables and deliver reporting. Ensure project aligns with PMO guidelines, policies, and standards. Identify project risks and develop effective mitigation plans. Implement measures to ensure utmost quality of project deliverables. QUALIFICATIONS: A Bachelor's Degree with a major in Business, Marketing, Computer Science, Engineering, Accounting, Finance, Psychology, or other related discipline is preferred. Proven problem solving, negotiation, organizational, and time management skills. Good oral and written communication skills. Basic computing knowledge. WE OFFER: Flexibility to work remotely Positive and team-oriented work environment Attractive Salary Package (65K 90K) TRAINING PROCESS: 5 weeks online training Hands-on industry standard training experience Training start date: Friday July 18th, 2025 (starts 6pm EST) 2 days training schedule (Friday 6pm 8pm and Saturday 10am 1pm EST) Simulated case studies and real project examples Send resume to to apply. You may also contact us at ************. COMPANY DESCRIPTION TBS Solutions LLC is a fast-growing Information Technology and Business services company. We are the go-to Business Analysis, Project Management, and Agile Scrum professionals in the DMV area. We have many years of remarkable industry knowledge and experience that will help you realize your dreams of securing a profitable and sustainable career with a bright future.

Founded in 1991, Giuliani Construction & Restoration, Inc. has been committed to providing professional, timely, and personable services to its diverse clientele. Specializing in disaster mitigation and comprehensive repair services, the company aims to offer exceptional service, fair pricing, and a seamless experience. Operating across three prime locations-San Francisco, San Jose, and Concord-Giuliani Construction & Restoration has established itself as a trusted provider in the Greater Bay Area. The company is available 24/7 to deliver reliable and proven results to its clients. Role Description This is a full-time hybrid role for a Project Manager based in Concord, CA, with flexibility for remote work when appropriate. The Project Manager will oversee the planning, coordination, and execution of restoration and construction projects to ensure timely and successful completion. Responsibilities include managing project schedules, inspecting worksites, coordinating resources and logistics, and communicating effectively with clients, team members, and stakeholders. The role requires maintaining high standards in both project quality and client satisfaction while adhering to timelines and budgets. Qualifications Proficiency in Project Management and ability to oversee project timelines, budgets, and deliverables. Experience in Expediting and Expeditor tasks to ensure workflow efficiency and minimize delays. Strong Inspection skills to evaluate project progress and adherence to safety and quality standards. Familiarity with Logistics Management to coordinate materials, staff, and other essential elements for project completion. Excellent organizational and problem-solving skills with the ability to manage multiple projects simultaneously. Strong communication and interpersonal skills for effective collaboration with clients, contractors, and team members. Bachelor's degree in construction management, engineering, or related field, or equivalent work experience is preferred. Knowledge of construction and restoration processes, codes, and best practices is a plus.

Job Title: Project Manager, Soft Demo & Abatement - Professional Asbestos and Lead Services (PALS) We are seeking an experienced abatement project manager or hybrid project manager/estimator to function as a leader helping guide our PALS into the future. About Us: Precizion Partners/PALS is the premier abatement and remediation specialist in Northern California. Our reputation is based on hard work, innovation, unmatched technical expertise, and an unwavering commitment to safety. We offer a culture best described as pride of ownership, where every employee is valued, encouraged to act like an owner, and feels a sense of belonging as part of a team with a common goal: “to make the future possible.” Our Mission is to be the first step to success for our customers by delivering safe work done right the first time. Over 25 years of experience providing a full spectrum of asbestos and lead remediation services for both the public and private sectors. Key Responsibilities: Knowledgeable of the Environmental Hazards Industry; Experience in abatement and/or remediation practices; Proactively network to develop new business opportunities and expand presence in environmental hazard industry; Project Planning: Develop comprehensive project plans, including timelines, budgets, and resource allocation. Team Management: Lead and coordinate project teams, including subcontractors and site workers, to ensure efficient and effective project execution. Safety Compliance: Ensure all demolition activities comply with safety regulations and company policies. Conduct regular safety meetings and inspections. Client Communication: Serve as the primary point of contact for clients, providing regular updates and addressing any concerns or issues. Budget Management: Monitor project budgets, track expenses, and implement cost-saving measures where possible. Quality Control: Oversee the quality of work performed, ensuring it meets industry standards and client expectations. Problem Solving: Identify and resolve any issues or obstacles that may arise during the project lifecycle. Documentation: Maintain accurate project documentation, including contracts, permits, and progress reports. Qualifications: Experience: Minimum of 5 years of experience in abatement and remediation project management. Certifications: PMP certification or equivalent is preferred. Skills: Strong leadership, communication, and organizational skills. Proficiency in project management software and tools. Experience managing Public Works projects. Estimating Experience. Knowledge: In-depth understanding of processes, safety regulations, and industry best practices. Benefits: Competitive salary and performance-based bonuses Health, dental, and vision insurance Retirement plan with company match Paid time off and holidays Professional development opportunities Precizion Partners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams-and it all starts with our employees. Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team! Summary of Primary Functions The Network Manager oversees all information technology in use at the Credit Union. The role encompasses information systems planning, installation, maintenance, data and network security, and Internet services, including hardware and software upgrades. The role manages a team of IT professionals to coordinate all information systems operations at the Credit Union. The Network Manager is responsible for identifying and implementing network and system procedures and solutions, and providing project leadership and management in order to provide an exceptional level of service to all Credit Union departments. Position Requirements Bachelor's degree in Computer Science or equivalent work experience in network administration and support required. Minimum of 5 to 10 years of experience in the field of Information Systems and Network administration. Must work well independently and as part of a team. Strong oral and written communication skills with the ability to prepare clear and concise presentations, reports and project management documentation are required. Highly motivated individual with exceptional prioritization, organizational, time management. Exceptional analytical, problem-solving, full cycle project management, and multi-tasking skills are required. Ability to plan, write and organize network design activities, configure networks consistent with organizational policies and procedures, perform complex analysis and produce professional and technical documentation with recommendations. Ability to perform duties independently in the absence of a supervision with sound judgment to know when to engage management in escalated circumstances that may fall outside of the scope of the position's authority, knowledge and experience. Intermediate reading, writing, and arithmetic skills with the ability to compute rates, ratios and percentages, draw and interpret graphs, and accurately extrapolate probable outcomes from sampled data. Preferred knowledge in credit union compliance regulations, laws and standard policies. Responsible for hiring, training, motivation, and direction of assigned staff. Manage staff performance through regular coaching sessions, formal corrective action and annual reviews. Working knowledge and intermediate level of competency in using Microsoft Office Suite programs (Word, Excel, PowerPoint and Outlook) required. This includes creating, modifying and formatting documents, spreadsheets and presentations conforming to standard business formatting and etiquette, multiple worksheet databases using mathematical, logical and statistical functions and formulas, and interactive presentations requiring custom design with graphics, tables and data. Specific communications/network skills and knowledge required for this position include knowledge of programming languages and operating systems, current equipment and technologies in use, network administration, enterprise backup and recovery procedures, and system performance monitoring tools, effective project management techniques, and technical writing skills. Ability to travel locally, and non-locally, as required, with a valid driver's license, valid passport, and reliable transportation available for use in accomplishing job requirements. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl. The associate must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Network Manager- $111,035 to $166,553 Annually Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, credit or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Support Operations Technical Project Manager Department: Networks Operations Reports To: VP of Network Operations The Support Operations Technical Project Manager will play a key role in driving the successful execution of major operational and technical initiatives within Vero Fiber. This individual will assist in the day-to-day management of strategic projects, including growing our Network Operations Center (NOC), Customer Service and Technical Support Center, implementing automation and process improvements across support functions, and supporting the integration of new organizations and systems. This position will report directly to the Vice President of Network Operations and collaborate closely with internal teams such as Engineering, Billing, IT/Development, PMO Business Development, Outside Plant and Field Operations to ensure projects are delivered efficiently, on time, and aligned with company goals. RESPONSIBILITIES Project Planning & Execution: Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations. Develop detailed project plans, timelines, and resource allocations. Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools. Cross Department Coordination: Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities. Facilitate regular project meetings, updates, and reviews with internal stakeholders. Support the standardization of processes across departments to improve operational efficiency. Operational & Technical Oversight: Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools. Assist in developing and documenting procedures for customer support, escalation handling, and incident response. Ensure integration efforts between systems (CRM, billing, monitoring, automation platforms, etc.) are properly scoped and coordinated. Data & Reporting: Monitor project performance metrics, budgets, and progress reports for executive review. Build and maintain dashboards in Zoho, Excel, or Power BI to track progress and outcomes. Process Development & Change Management: Help define standard operating procedures (SOPs) for technical and customer service functions. Support change management activities to ensure smooth adoption of new tools and workflows. Coordinate training and documentation for staff impacted by new systems or processes. CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation. REQUIRED QUALIFICATIONS 3-5 years of experience in technical program or project management, preferably within the telecommunications or ISP industry. Proven track record of managing large, cross-functional operational or technical projects (e.g., NOC or call center setup, system integrations, or automation initiatives). Strong familiarity with Network Operations Center (NOC), Customer Service, and Technical Support functions and workflows. Experience with Zoho Projects (or similar platforms such as Asana, Smartsheet, or Jira). Proficiency in Microsoft Excel, Microsoft Project, and other Microsoft 365 applications. Excellent communication, organizational, and time management skills. Ability to coordinate across multiple departments with technical and non-technical stakeholders. Strong analytical and problem-solving abilities with a focus on execution and results. PMP or other project management certification is a plus. JOB DETAILS AND PHYSICAL REQUIREMENTS This has no travel requirements. Must be authorized to work in the United States. This is a staff position. This is a Nonexempt position. This is a Full-Time position. This is a Remote position. The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's Form I-9 to confirm work authorization. For more information about E-Verify, please visit: **************** This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.

ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY's solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies. Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today's data-rich world. ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy. Job Description: This is a full-time, professional exempt position. A Project Team Manager in this position will be responsible for overseeing the continued professional growth and development of a team of direct reports to accomplish organizational objectives. This role will work closely with the Acute, Enterprise, or Ambulatory Team Director on capacity planning and project resourcing. This role requires creative collaboration with our PMO, Sales, Data Migration, Data Engineering, and Product teams as well as managing external client needs. Essential Duties & Responsibilities: Oversee the successful implementation of complex EMR Migration and Data Archiving Solutions in the ELLKAY product suite. Provide leadership for the project team by coaching, mentoring and motivating team members to meet project goals, adhering to their responsibilities and project milestones. Work with customers to develop a comprehensive data migration strategy including goals, extraction plans and validation of migrated data. Manage all aspects of multiple related projects to ensure overall success of the customer implementation. Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence. Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one or more initiatives simultaneously. Manage the day-to-day project activities and resources and chair the regular project status update meetings with the customer. Be a change agent and assure new processes, procedures and standards are rolled out and adopted Demonstrate a functional acumen to support how solutions will address client goals. Understand interdependencies between technology, operations, and business needs. Set and manage appropriate expectations both internally and externally. Assist team members to overcome roadblocks, resolve issues that have been brought to their attention via an escalation process Collaborate and work with cross functional teams effectively, with a focus on organizational goals. Manage vendor relationship, creating processes and documentation, and roll out/training to team members. Serve as a subject matter expert and point of escalation for strategic vendor partnerships. Participate and drive innovation towards process improvement. Manage relationship with senior client contacts and other leadership to provide key leadership and oversight to large client implementations. Assist with new employee onboarding and training program. Evaluate and manage employee performance, conduct 1:1 meetings to monitor skills and motivation to foster a collaborative team environment. Manage team capacity by ensuring that each associate has a manageable workload, reallocating resources as needed, and forecasting future growth. Work with business team associates during pre-sales process by providing expertise and best practices on implementation and process Qualifications: Self-motivated, decisive, with the ability to adapt to change and competing demands. Exceptional ability to communicate professionally with people at all levels of the organization and external contacts both verbally and in writing. Demonstrated organization and planning abilities. Strong skills with critical thinking, attention to detail, problem solving and decision-making capabilities. Experience leading multiple large scale and multifaceted projects. Experience working on data migration projects. Knowledge and experience in clinic or hospital-based applications and workflows. Demonstrated success in managing and delegating in a team-based environment. Experience leading, motivating and managing various project team sizes, including internal and external resources, while holding team accountable for performance. Experience working with different data types or formats (e.g., ANSI, HL7, XML, CSV, etc) Education/Training/Experience Bachelor's degree in appropriate field of study or equivalent work experience. 5 years of related experience in healthcare industry. 5 + years of project management experience, including tracking and planning projects. 2+ years of experience managing and developing teams. Intermediate level of proficiency with MS Project, Excel, Visio and PowerPoint. PMP Certification preferred. Benefits: ELLKAY offers a comprehensive and competitive benefit package that starts day one! Including: Medical, Dental, and Vision benefits Employer-paid Life and LTD 401k w/ matching - once eligibility is met Work/life balance Paid Volunteer Program Flexible working hours Generous FTO Remote work options Employee Discounts Parental Leave Our awesome culture includes: Working with talented, collaborative, and friendly people who love what they do Professional growth within Innovation environment On site in HQ Free daily lunches Additional information At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. For more information on our company, visit *************** ELLKAY LLC is a Smoke-Free Workplace. ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities and Qualifications RESPONSIBILITIES Platform Strategy & Architecture Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. Ensure platform designs meet federal security, compliance, and performance requirements. Team Leadership - Development & Administration Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. Platform Administration & Operations Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. Ensure adherence to change management, configuration management, and release management processes. Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. Monitor platform performance, availability, and capacity; drive remediation and optimization activities. Custom Application Development & O&M Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. Ensure custom applications follow coding standards, security guidelines, and platform best practices. Oversee defect management, enhancements, and technical debt remediation for custom apps. Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. Project & Program Management Lead ServiceNow implementation and enhancement projects from initiation through close-out. Develop and manage project plans, schedules, scope, budget, risks, and dependencies. Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. Requirements & Stakeholder Management Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. Governance, Compliance & Security Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). Support ATO-related documentation, assessments, and continuous monitoring activities. Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. Support policy, process, and SOP development for platform usage and change management. Delivery & Quality Assurance Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. Drive continuous improvement, backlog prioritization, and release planning. Operations & Platform Management Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. Work closely with operations teams to ensure platform stability, availability, and scalability. Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. Maintain documentation including architecture diagrams, data flows, and configuration standards. REQUIRED QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 10+ years of experience in IT project management and/or solution delivery. 6+ years of hands-on experience working with ServiceNow in an enterprise environment. 4+ years in a technical architecture or lead role on the ServiceNow platform. 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. Technical Skills Strong understanding of ServiceNow architecture, data model, and core platform capabilities. Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). Experience with CI/CD pipelines, update sets, and ServiceNow release management. Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. Project Management & Methodologies Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. Federal & Compliance Experience working in a U.S. federal government or public sector environment. Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). Ability to work within change control, configuration management, and governance board PREFERRED QUALIFICATIONS Certifications - ServiceNow & Technical ServiceNow Certified System Administrator (CSA). One or more advanced ServiceNow certifications, such as: Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. Certified Technical Architect or equivalent advanced certifications. ITIL Foundation or higher (ITIL 4 preferred). PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). Deeper Federal & Security Experience Experience supporting systems through the federal ATO process. Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. Experience in multi-tenant or shared services environments serving multiple bureaus/offices. Advanced Platform & Integration Skills Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). Experience with reporting/dashboards, performance analytics, and data visualization for leadership. Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). Leadership & Business Experience leading cross-functional teams including federal staff, contractors, and vendor resources. Background in business case development, ROI analysis, and roadmap prioritization. Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. Overview We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Remote Noise level: (Low, Medium, High) Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship NOAA Public Trust Eligible WAGE INFORMATION Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

Responsibilities & Qualifications RESPONSIBILITIES Platform Strategy & Architecture Define and maintain the overall ServiceNow platform roadmap in alignment with agency strategic objectives. Architect end-to-end ServiceNow solutions across modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Establish and enforce technical standards, patterns, and best practices for ServiceNow configuration and customization. Ensure platform designs meet federal security, compliance, and performance requirements. Team Leadership - Development & Administration Lead, mentor, and manage a cross-functional ServiceNow development and administration team (developers, admins, O&M staff). Assign and prioritize work across platform administration, configuration, custom application development, and sustainment. Conduct regular backlog reviews, performance check-ins, and skills development planning for team members. Foster a culture of quality, accountability, and continuous improvement within the ServiceNow team. Platform Administration & Operations Oversee day-to-day administration of the ServiceNow platform, including user and role management, configuration, and instance health. Ensure adherence to change management, configuration management, and release management processes. Coordinate and approve platform upgrades, patches, and hotfixes, including regression testing and communication. Monitor platform performance, availability, and capacity; drive remediation and optimization activities. Custom Application Development & O&M Lead the full application lifecycle for custom ServiceNow applications, from concept and design through development, testing, deployment, and O&M. Ensure custom applications follow coding standards, security guidelines, and platform best practices. Oversee defect management, enhancements, and technical debt remediation for custom apps. Coordinate with business owners to prioritize enhancements, manage releases, and ensure ongoing application support and maintainability. Project & Program Management Lead ServiceNow implementation and enhancement projects from initiation through close-out. Develop and manage project plans, schedules, scope, budget, risks, and dependencies. Coordinate cross-functional teams (developers, administrators, security, network, data, business owners). Prepare and deliver status reports, briefings, and dashboards for leadership and stakeholders. Manage vendors and integrators; oversee contract deliverables, milestones, and SLAs. Requirements & Stakeholder Management Engage with business and technical stakeholders to gather, analyze, and prioritize requirements. Translate business needs into clear user stories, acceptance criteria, and technical designs for both platform capabilities and custom applications. Facilitate workshops, design sessions, and backlog grooming with agency stakeholders. Serve as the primary point of contact for ServiceNow-related inquiries and decision-making. Governance, Compliance & Security Ensure ServiceNow solutions adhere to federal security and privacy controls (e.g., FISMA, FedRAMP, NIST 800-53). Support ATO-related documentation, assessments, and continuous monitoring activities. Implement and enforce data governance, role-based access control (RBAC), and segregation of duties. Support policy, process, and SOP development for platform usage and change management. Delivery & Quality Assurance Oversee solution design reviews, code reviews, and configuration reviews for both out-of-the-box and custom solutions. Ensure adherence to ITIL/ITSM processes and agency-specific governance frameworks. Establish and monitor KPIs, SLAs, and OLAs for platform performance, support, and application health. Drive continuous improvement, backlog prioritization, and release planning. Operations & Platform Management Coordinate upgrade planning, regression testing, and release management for the ServiceNow platform. Work closely with operations teams to ensure platform stability, availability, and scalability. Troubleshoot complex platform issues, facilitating root cause analysis and long-term fixes. Maintain documentation including architecture diagrams, data flows, and configuration standards. REQUIRED QUALIFICATIONS Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience). 10+ years of experience in IT project management and/or solution delivery. 6+ years of hands-on experience working with ServiceNow in an enterprise environment. 4+ years in a technical architecture or lead role on the ServiceNow platform. 4+ years of experience leading development and/or administration teams supporting ServiceNow or similar platforms. Technical Skills Strong understanding of ServiceNow architecture, data model, and core platform capabilities. Experience with major ServiceNow modules (e.g., ITSM plus at least one of ITOM, ITAM, HRSD, CSM, SecOps, IRM/GRC). Proficiency in ServiceNow configuration, workflows, business rules, catalog items, and integrations (REST/SOAP, MID Server). Experience managing custom ServiceNow application development and O&M, including scripting (e.g., JavaScript, Glide). Experience with CI/CD pipelines, update sets, and ServiceNow release management. Familiarity with modern integration patterns (APIs, web services, message queues) and common federal infrastructure environments. Project Management & Methodologies Demonstrated experience leading medium-to-large IT projects or programs in a structured PM environment. Working knowledge of Agile (Scrum/Kanban) and hybrid delivery models. Experience defining scope, managing risks/issues, and delivering within schedule and budget constraints. Federal & Compliance Experience working in a U.S. federal government or public sector environment. Familiarity with federal security frameworks and controls (e.g., FISMA, FedRAMP, NIST 800-53). Ability to work within change control, configuration management, and governance board PREFERRED QUALIFICATIONS Certifications - ServiceNow & Technical ServiceNow Certified System Administrator (CSA). One or more advanced ServiceNow certifications, such as: Certified Implementation Specialist (CIS) in ITSM, ITOM, HRSD, CSM, SecOps, or IRM. Certified Technical Architect or equivalent advanced certifications. ITIL Foundation or higher (ITIL 4 preferred). PMP, PRINCE2, or Agile certifications (e.g., Scrum Master, SAFe). Deeper Federal & Security Experience Experience supporting systems through the federal ATO process. Familiarity with CMMC, TIC, Zero Trust architectures, and other federal cybersecurity initiatives. Experience in multi-tenant or shared services environments serving multiple bureaus/offices. Advanced Platform & Integration Skills Experience with ServiceNow CMDB strategy and discovery in complex, distributed environments. Background in implementing Event Management, Service Mapping, and/or Automation (Orchestration/Flow Designer). Experience with reporting/dashboards, performance analytics, and data visualization for leadership. Exposure to related technologies (e.g., Splunk, AWS/Azure, identity and access management tools). Leadership & Business Experience leading cross-functional teams including federal staff, contractors, and vendor resources. Background in business case development, ROI analysis, and roadmap prioritization. Prior experience standing up or maturing a ServiceNow Center of Excellence (CoE) or platform governance body. Overview We are seeking a highly motivated and experienced ServiceNow Team Project Manager/Architect to join our team supporting the NOAA SBITS Contract in Silver Spring, MD. Through the SBITS contract, TekSynap provides a Service Desk, Infrastructure Management, Security Support Services, IT Inventory Services, SharePoint Support, Service Now Development and United Messaging Services. The ServiceNow Platform Project Manager / Architect is responsible for leading the planning, design, delivery, and governance of the ServiceNow platform in a federal environment. This role combines hands-on technical architecture with end-to-end project/program management and team leadership. The manager will lead a blended development and administration team, responsible for administering the platform and delivering full lifecycle development, operations, and maintenance (O&M) for custom ServiceNow applications. The position ensures that ServiceNow solutions are secure, compliant, scalable, and aligned with federal agency mission and IT strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at ***************** Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Candidates must reside in one of our approved hiring states within the United States. Type of environment: Remote Noise level: (Low, Medium, High) Work schedule: Schedule is day shift Monday - Friday. Candidate must work EST hours. May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% List of Approved States: AL, AK, AZ, AR, CT, DE, FL, GA, ID, IN, IO, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, D.C, WV, WI, WY. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship NOAA Public Trust Eligible WAGE INFORMATION Target salary range: $103,000-$135,000 yearly . The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact *************** for assistance.remote #telework #linkedin #LI-Remote (turn font to white)

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill multiple positions for Network manager in Sacramento CA. Qualifications Mandatory Requirements 2. Must have data center physical layer experience 1. Experienced in Data Communications Equipment (Cisco) 3. Experienced in communications technologies SONET, Ethernet, Frame Relay, and MPLS 5. Experienced in local access infrastructure 7. Experience in leading project teams in evaluating proposed design changes for effectiveness and impact on project schedules and costs, recommends major changes to the OT Management. 9. Experience in managing project resources working with IT and business unit resource centers to forecast, commit and manage project resources • Awareness of PMP and ITIL methodologies Additional Information Webcam interview is acceptable

Insight Global is looking for a Global Network Manager to support their 24x7 operations of their European Data Center including the design, implementation of organizations global foundational IT Infrastructures (data centers, hybrid, and cloud workloads) and related core IT assets. This position ensures that the infrastructure is robust, scalable and aligned with the business objectives while optimizing cost, performance, reliability and security for group services as well as locally deployed solutions Job Responsibilities - Deliver and maintain hybrid cloud infrastructure services and patterns provided by group as a global service - Facilitate continual adoption/migration to group infrastructure services - Interface with technical and application teams/providers/partners (internal and external) across the globe to ensure that we deliver reliable and efficient IT operations - Participate in the operational support of the infrastructure; including crisis, incident management and problem management - Ensure global/local governance, reporting and compliance is in place for responsible services. This includes establishing and monitoring key performance indicators (KPIs) to assess the effectiveness of infrastructure operations and drive improvement We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 10+ years of experience working in an IT environment - 8-10 years of experience with Cisco Meraki - 8-10 years of hands on Firewall experience (Fortinet is preferred) - Cloud Networking experience (Azure is preferred) in a Data Center - In-depth knowledge of infrastructure technologies including networking, virtualization, operation systems knowledge of Linux, Windows & AS400 operating systems - 3 years of experience managing a distributed global network of an enterprise company - Bachelors degree in Information Technology, Computer Science, Engineering or related field -Agile expereince

If you got into healthcare to make a difference, you're in the right place. We're looking for a values-driven, mission-focused, dynamic Network Partnerships Manager who is passionate about working with seniors (and their families), especially those navigating challenges with dementia. Someone who is searching for a workplace and culture that is as committed to them as they are their patients. If that's you, read on! What's Rippl? At Rippl, we are a passionate, impatient, slightly irreverent, people-obsessed group of optimists & doers intent on building a movement to bring dementia care to our aging population. We believe there is no more noble mission than caring for people at this critical stage of life, and we're ready to take action. We're reimagining what dementia care for seniors can be. By leveraging an obsession with supporting our clinicians, a new care model and disruptive technology, we are pioneering an entirely new way to democratize senior access to high quality, wrap-around dementia care, for seniors and their families and caregivers. Helping them stay healthier, at home longer, and out of the ER and hospital. Our Mission The Rippl Mission is to enable more good days for those living with dementia and their families. Our Core Values At Rippl, we live and breathe a set of shared, core values that help us build the best team to serve our patients, families and caregivers. We're fed up. Today's dementia care isn't working. Too many families are struggling to find the support they need, and too many seniors are left without the care they deserve. We know it can be done better-so we're doing it. We're changemakers. We're pioneering a new, better care model that actually works for people living with dementia and their families. We use evidence-based care, technology, and human connection to deliver the support that people need-when and where they need it. And we're proving it works. We're in a hurry. The need for high-quality dementia care has never been greater. The number of people living with dementia is growing at an unprecedented rate. Families need help now, and we refuse to wait. We start with yes. We don't let barriers stop us. When faced with a challenge, we figure it out-together. We're problem-solvers, innovators, and doers who find a way to make things happen for the people who need us. We care for those who care for others. Great care starts with the people delivering it. We are obsessed with supporting our care team-because when they feel valued and empowered, patients and caregivers get the care they deserve. Join the movement We're looking to find other changemakers who are ready to join our movement. The Role: The Network Partnerships Manager will be responsible for developing, managing, and maintaining strategic partnerships that fill service area gaps for our GUIDE program. This role builds collaboration between external partners and internal teams, ensuring all partnerships are set up for success, efficiently managed, effectively deliver services, and are compliant. This role will both build relationships with home care partners and administer the program to ensure high-quality services are delivered for all eligible patients. Building relationships focuses on identifying partners with coverage in the service areas important to Rippl, negotiating relationships and contracting, and facilitating smooth partner onboarding and support processes. The Network Partnerships Manager will also maintain critical datasets and tools, such as CMS portals, accounting systems and clinical systems. Responsibilities Partnership Development & Management Work with existing partners to onboard new offices as needed and ensure they are set up in CMS (Medicare) Develop and establish new partnerships to fulfill home care service needs in key locations Negotiate relationships with potential partners, track the progress of multiple partnership opportunities, manage contracting, and onboard partners to CMS Manage existing partnerships to address gaps in care, invoice issues, and other partner inquiries, and ensure smooth communication and collaboration between our organizations Prepare and deliver training materials, webinars, and resources to support partner success Track service delivery and perform QA to ensure partner Service Level Agreements are met and contract terms are maintained Maintain partner contact information and service area coverage in systems and databases including Salesforce, and CMS portals Cross-functional Collaboration Collaborate with Growth and Partner Success to understand service area needs and identify new partner opportunities. Work closely with the Guide Program Manager to submit partner rosters and ensure proper documentation of service areas Coordinate with Clinical and Patient Engagement teams to support patient care issues, document standard operating procedures and job aids for internal teams, and support training as needed Identify and pursue opportunities to improve processes and patient, partner and care team experience CMS Partner Requirements Management Collaborate with the GUIDE Program Manager to submit and maintain accurate partner rosters and zip code lists for CMS Oversee partner invoicing, ensuring reconciliation and timely approvals Other Duties as Assigned Support GUIDE functions as necessary to ensure smooth operations and responsiveness to CMS requirements Develop reporting and analysis to support team functions Qualifications Bachelor's degree in healthcare administration, business, or a related field 3+ years of experience in partner management, program management, business development, provider relations or healthcare operations Strong ability to build relationships and manage external partnerships Excellent organizational and project management skills, with experience in managing data tools and reporting Home care agency experience, familiarity with healthcare partnerships and CMS or Medicare programs is a plus Strong communication skills, both written and verbal, to facilitate partner meetings, training, and ongoing collaboration Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously Ability to work flexibly and collaboratively in a fast-paced environment What's in it for you Development, mentoring and training designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility Fast growth company with opportunities to take on more responsibility or develop into new roles Flexible work environment and the opportunity to work from home Competitive compensation 401(k) plan with a company contribution Medical, Dental and Vision coverage for you and your family Life insurance and Disability Remote Work stipend Generous Paid Time Off Pay Range Details The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location. Role: Range is $75,000 - $98,000 depending on experience We are going to make some very big waves starting with a small Rippl - come join us!