How To Become A Project Manager Technical Support: What It Is and Career Path

What is a project manager technical support and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Nicole Jones Young Ph.D.

The average project manager technical support salary is $61,581. The most common degree is a bachelor's degree degree with an business major. It usually takes 1-2 years of experience to become a project manager technical support. Project managers technical support with a Project Management Professional (PMP) certification earn more money. Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What general advice would you give to a project manager technical support?

Nicole Jones Young Ph.D.

Assistant Professor of Organizational Behavior, Franklin and Marshall College

Be flexible. The COVID-19 pandemic has resulted in a lot of uncertainty, but has created new opportunities in others. Staying flexible allows individuals to shift focus away from industries or occupations that may be in decline, and re-focus on employment opportunities that may be more aligned with our current moment.

ScoreProject Manager Technical SupportUS Average

Salary

4.8

Avg. Salary $61,581

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.2

Race

American Indian and Alaska Native 0.41%

Asian 13.06%

Black or African American 10.54%

Hispanic or Latino 15.88%

Unknown 5.35%

White 54.75%

Gender

female 24.35%

male 75.65%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a project manager technical support

Explore project manager technical support education requirements

Most common project manager technical support degrees

Bachelor's

64.4 %

Associate

17.0 %

Master's

11.7 %

Start to develop specific project manager technical support skills

Skills	Percentages
Technical Support	23.23%
Project Management	8.09%
Database	5.35%
Network Infrastructure	4.18%
Desktop Support	3.71%

Complete relevant project manager technical support training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New project managers technical support learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a project manager technical support based on U.S. Bureau of Labor Statistics data and data from real project manager technical support resumes.

Research project manager technical support duties and responsibilities

Manage lifecycle of incidents in adherence to ITIL framework of best practices.
Manage and coordinate engineers in the network support environment consisting of UNIX and Novell servers, Cisco routers and switches.
Manage external vendors including QA and software development studios to help expedite increase project workload.
Manage large scale/multi-team projects for multi-million dollar clients requesting international VPN, frame relay, multiprotocol or SNA connectivity.

Prepare your project manager technical support resume

When your background is strong enough, you can start writing your project manager technical support resume.

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