Project support analyst job description

THIS POSITION MAY BE TELEWORK ELIGIBLE ON A HYBRID BASIS.



THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.



About Us:


The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio's Medicaid program - focusing on the individual rather than the business of managed care.

The goals of the next generation of Ohio Medicaid are:

• Emphasize a personalized care experience
• Improve care for children and adults with complex behavioral health needs
• Improve wellness and health outcomes
• Support providers in better patient care
• Increase program transparency and accountability

What You Will Do at ODM:



Office:
Data Governance & Analysis (DGA)


Classification:
Management Analyst (PN 20097736)


Job Overview:


The Ohio Department of Medicaid (ODM) is seeking a professional to be a part of ODM's Data Visualization and Strategic Analytics Team. This position will be critical to facilitating ODM reporting and dashboard production. The team is actively engaged in communicating agency data to a wide variety of stakeholders and looking for an organized, independent worker to provide project management support. As a Project Support Analyst, your responsibilities will include:

• researching and analyzing data in existing systems (e.g., Enterprise Data Warehouse [EDW]) to identify potential improvements
• conducting impact analysis of patterns, trends, spikes, and other changes in data
• maintaining and updating materials in the Dashboard Coordination SharePoint site
• managing and tracking correspondence inquiries to the ODM Dashboard mailbox
• updating the dashboard job aids for provisioning access to the requestors and coordinating with business intelligence and privacy teams
• organizing the dashboard technical and style guidelines, surveys, and training materials
• providing other project support (e.g., activity coordination, deadline tracking, documentation) to DGA supervisors and analysts as needed

Qualifications
Completion of undergraduate core program in business or public administration or related field of study.

-Or 2 yrs. trg. or 2 yrs. exp. in research & analysis & written documentation of findings.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Do you have experience with all areas of janitorial work? Do you like the variety of working on different projects for multiple customers? If yes, then we want to hear from you!

As a Project Janitor with Kimco Facility Services, you take pride in your work, are reliable, and are comfortable working with our customers and other Kimco team members. You'll be responsible for the cleanliness of multiple customer locations, whether they're open or closed.
Pay rate: $18-$19 per hour plus drive time

Days & Times: Mon-Sat after 6pm but before 6am

Total of 25-30 hours each week

Responsibilities:

• Maintain safety procedures by handling cleaning equipment and supplies according to company policy

• Clean floors by sweeping, mopping, scrubbing, or vacuuming

• Gather and empty trash and replace trash bags

• Clean and stock restrooms, breakrooms, and other areas

• Dust furniture, walls, machines, and equipment

• Polish windows and other surfaces

• Monitor building security and safety by locking doors after operating

Qualifications:

• Ability to bend, stoop, stand, walk, reach, and climb for extended periods of time

• Ability to lift 30 lbs. on a continuous basis and occasionally up to 50 lbs. unassisted

• Use timekeeping system to document hours worked each day

• At least 2 years (we'd love more!) of janitorial experience preferred

• Resourceful team player with a positive outlook.

• Valid Driver's License and satisfactory driving record (MVR) is required to operate company vehicles to and from customer work sites.

• Must be able to pass background screen, driving record, and E-Verify

Why Kimco?

Kimco Facilities Services is a minority-owned, nationwide provider of cleaning services to commercial, healthcare, education, retail, and industrial sectors. We're all about our people -- we couldn't take care of our clients without YOU!

Join a growing team that's leading the industry in sustainability, flexibility, and technology. You'll join a team (there are over 5,000 team members!) doing great work and working flexible schedules. We can't do this without YOU -- click to apply!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Steiner Electric is a family-owned company founded in 1916. Steiner Electric is the 35th largest electrical supply business in the country, with locations in Northern Illinois, Northwest Indiana and Southeast Wisconsin. We represent many of leading manufacturers in the industry. We service customers with standard electrical and industrial supplies and represent automation products, motors and drives, energy management, field service and custom products. Steiner is a close family culture with a strong commitment to customer service, values, integrity and community service.

The position is remote with training and meetings being held in our Itasca Corporate Office.

We offer a competitive compensation and benefits package that includes medical, dental, vision, life, short-term and long-term disability insurance, Paid Time Off (PTO), 401K.

We are looking for positive, ambitious, outgoing individuals with impeccable people skills to be part of a growth oriented Team.

The primary focus of the Customer Service position is to maintain and exceed customer satisfaction by pro-actively working Job Project status. This person will also directly assist customers with inquiries such as: expected delivery dates, proof of deliveries, as well as navigation and registration assistance for the Steiner website. Lighting Project Support works closely with the Lighting Project Manager to call customers regarding any changes, issues or problems with their orders before they call us.

Expediting Process

• Update Project Status Report with ship dates, tracking information, and miscellaneous information pertaining to the status of the project.
• Responsible for alerting the Lighting Project Applications Representative to any problems arising with the project.
• Reply to every customer and co-worker inquiry within the business day.
• If no definitive answer to problem, must communicate the problem is being worked on so the customer does not feel neglected.
• Navigate through Steiner ordering system to find information to expedite and research problems.
• Navigate Steiner intranet and internet for tracking shipments, product information, etc.
• Provide proof of delivery upon request for regular, lot, and other orders.

Billing process

• Bill invoices for jobs throughout project

Closing Process

• Closing job with all documents making sure all products are invoiced and closing out all credits due.

Additional Job Functions:

• Loop Calls
• May be asked to check Price and Availability for an order.
• May be asked to enter an order or process a re-order and follow the contract review requirements that apply.
• Assist customers and coworkers with www.steinerelectric.com website for both registration and navigation.
• Assist in training of new employees.
• Attend functions, meetings, and training sessions to enhance and improve product knowledge and customer service skills.

Position Requirements: Education, Knowledge, Training, Experience, Licenses, Certification

• High school diploma or equivalent required. College experience or degree preferred.
• Two or three years’ experience in customer service field is preferred.
• Able to handle customer complaints and diffuse angry or difficult customers.
• Experience in or knowledge of the lighting industry and products is beneficial.
• Able to multi-task, be organized, detail-minded and have a sense of urgency.
• Able to work independently, as well as a team member.
• Must be fluent in English, and additional language skills are beneficial.
• Proficient in Microsoft Office Word, Excel and Outlook.
• Able to take telephone calls, transfer calls, park calls, leave voice mails, use the phone directory, create and update personal voicemail greeting, daily if necessary, and page.
• Always maintains a positive attitude with customers and co-workers.

Steiner is an equal opportunity employer and will consider all qualified applicants for employment. Steiner employs people without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, protected veteran status, or disability.