Project support specialist job description

The Celestar Corporation has an IMMEDIATE NEED to identify a Microsoft Project - SharePoint Support Specialist who will be seated in the Southeast DC area for this LIVE opportunity. Please review the position description below. If interested and qualified, we welcome you to apply for this challenging opportunity.

CLEARANCE REQUIREMENT: None - However, you must be a US or Naturalized Citizen who can favorably Pass a National Agency Check, Law and Credit (NACLC) Investigation
RESPONSIBILITIES

* Maintains Microsoft SharePoint pages for online libraries.
* Maintains files on Microsoft Project Server.
* Configures and maintains Project Web App Settings, e.g. Personal, Enterprise, Queue and Database Administration, Workflow and Task Management, etc
* Creates, edits, and deletes pages, lists, folders, libraries, documents, and calendars.
* Analyzes existing SharePoint sites to suggest possible enhancements/upgrades and once accepted, design, build and implement approved changes.
* Provides user training on basic functionality and evaluates current and emerging SharePoint technologies and practices.
* Collaborates with IT operations to ensure services, system monitoring, capacity, high availability, business continuation, and disaster recovery.
* Sets up alerts and enforces usage policies.
* Monitors SharePoint trends (e.g. site usage and growth - disk space usage and growth).

REQUIREMENTS

* Two (2) - Four (4) Years of Technical Support experience
* Must have Hands-On experience with Microsoft Project and Microsoft SharePoint
* Must be well versed with Microsoft Office Server and Microsoft SharePoint which supports interface from Microsoft Project.
* A demonstrated understanding of the different user types and the how they interact with Microsoft Project Server and the functionality of each, as well as how to modify permissions.
* Demonstrated experience in SharePoint front-end administration and site development (for example, administering lists, views, web parts, etc. with Full Control).
* Proven track record of producing professional, clear documentation throughout a complete project cycle.
* Security+ Certification - Highly Desired
* Must be able to work onsite in DC (SE) Monday - Friday (No Telework).
* Must have or be able to obtain (and maintain) a government clearance.

IMPORTANT NOTE: This is a Best Athlete Selection Process! Please ensure that the required and/or desired experience is reflected on your resume to receive fair and competitive consideration.

Come onboard with a company that Values its Employees!

Celestar, a Veteran Owned Company, is Very Competitive with Salaries and Benefits. As an example, we offer Company Paid Benefits that include Employee and Family Dental Insurance, Employee Health Insurance, Life Insurance and Short Term Disability Insurance. We also offer a 401k retirement company match, paid Holidays and Personal Time Off!

Tests desktop installations of applications and performs installations to support departmental client/server software applications. Participates in meetings with vendors for projects to implement new or upgrade existing technologies. Exhibits Advanced technical skills. Resolves and documents incidents using Information Services supported tools and applications. Performs troubleshooting steps to investigate root cause analysis. Documents troubleshooting steps and root cause investigation findings. Assists in image development, evaluation, testing and distribution. Identify and document complex incidents across enterprise. Works with vendors to address issues with vendor provided and supported solutions. Keeps customers updated with statuses when resolution is delayed. Documents troubleshooting steps and communication in ticketing system. Participates in go lives to implement or upgrade application solutions. Conducts site assessments with customers to evaluate site readiness for desktop equipment installations. Provides appropriate direction to customers to for networking, power and mounting needs. Coordinates with LITS for network installations and activations to support projects or installs of new technologies. Completes assigned day to day service requests and work orders for installation of desktop equipment and peripherals. Installation of desktop equipment for projects that involve departmental moves, renovations and opening new locations. Provides a high degree of customer satisfaction and has working knowledge of processes. Works under the direction of the FSPSS Supervisor and Manager with little to No Supervision. Serves as a liaison to customers for the resolution incidents. Ensures proper handling of Incidents, Work Orders and/or Service Requests. Documents all work in ticketing system. Documentation must include all troubleshooting steps, delays in issue resolution and detailed steps for what was done to resolved the issue or request. Must maintain an acceptable balanced scorecard rating. Uses and recommends knowledge articles for installation, support and vendor contact information for desktop installation of department specific applications. Represents Information Services at Hospital huddles to report out on current business impacting issues and bring back IT related challenges to the Client Services team. Attends client services leadership huddle in preparation for Hospital report out. Participates in recurring refresh program. Engages LITS for network related issues. Provides production and service request support in a 7 X 24 Tier 1 environment. Performs related responsibilities as required.
MINIMUM QUALIFICATIONS:

+ High School Diploma plus A+ Certification required.

+ 2 years of Information Technology experience.

+ 4 years Information Technology experience required in lieu A+ certification.

**Connect With Us!**

Connect with us for general consideration!

**Division** _Emory Healthcare Inc._

**Campus Location** _Atlanta, GA, 30329_

**Campus Location** _US-GA-Atlanta_

**Department** _EHI Information Services EHC_

**Job Type** _Regular Full-Time_


**Job Category** _Information Technology_

**Schedule** _7a-4p_

**Standard Hours** _40 Hours_

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• BS/A degree from an accredited university or equivalent. Related work experience in case management/human services/client/vendor management/child development, or claims, contracts and/or outreach and enrollment may be substituted for college degree.
• Minimum of 1-2 years experience working in two or more of the following Crystal Stairs departments: Contracts, Stage One, CDE, or Claims. Lead or supervisory experience a plus.
• Requires the exercise of some independent judgment and discretion in analyzing facts and circumstances and in the determination of actions to be taken within the limits of standard practice.
• Must have excellent communication and customer relations skills. Must possess strong leadership skills and the ability to work with a diverse staff and all levels of management. Bilingual (Spanish) is necessary for some assignments.
• Ability to work independently with minimal supervision
• Ability to handle multiple projects and meet deadlines
• Ability to work with very confidential client information.
• Must have knowledge of County, State and Federal provider (parent) contract requirements for Alternative Payment and Child Care Subsidy Programs. Demonstrated proficiency with GEARS and working knowledge of KinderTrack software program.
• Ability to work flexible days as work may include occasional evenings and weekends.

Total Package of Benefits

• Medical/ Dental/ Vision - Agency Paid for 2022!
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org

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