Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
Average Length of Employment
Top Careers Before Projection Technician
Top Careers After Projection Technician
Hispanic or Latino10.9%
Black or African American0.8%
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University of Phoenix15.3%
Georgia Institute of Technology -8.7%
Rochester Institute of Technology6.0%
Texas A&M University6.0%
More Tech Institute5.3%
Michigan State University4.7%
Ohio State University4.0%
Pennsylvania State University4.0%
Houston Community College4.0%
University of Houston4.0%
Washington State University4.0%
University of Southern California4.0%
University of Alaska Anchorage4.0%
University of North Carolina at Greensboro3.3%
University of Cincinnati3.3%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Technical Project Management 3||Paypal, Inc.||San Jose, CA||Oct 28, 2013||$130,000|
|Director, Cati Projects & Technology||NORC||Chicago, IL||Mar 11, 2013||$120,800 -
|Project Technical Leader||EPAM Systems, Inc.||Mountain View, CA||Mar 22, 2016||$120,349|
|Director, Cati Projects and Technology Telephone||National Opinion Research Center||Chicago, IL||Mar 11, 2010||$120,000 -
|Technical Project Management 3||GSI Commerce Solutions, Inc.||King of Prussia, PA||Mar 24, 2014||$118,000|
|Technical Project Management 3||GSI Commerce Solutions, Inc.||King of Prussia, PA||Mar 16, 2015||$118,000|
|Project Technical Lead||MWH Americas, Inc.||Denver, CO||Sep 01, 2011||$115,000|
|Tech Project Cnslt-Capmkt||Bank of America N.A.||New York, NY||Apr 01, 2014||$112,154 -
|Technical Project Management Professional||University of California, Berkeley||Berkeley, CA||Sep 01, 2013||$107,000|
|Manager Project IT||Honeywell International Inc.||Tempe, AZ||Aug 20, 2015||$105,574|
|Project IT Lead||Bechtel Communications, Inc.||Bloomfield, NJ||Sep 03, 2015||$104,229|
|Manager Project IT||Honeywell International Inc.||Tempe, AZ||Aug 20, 2015||$102,350|
|Project IT Lead||Bechtel Communications, Inc.||Montvale, NJ||May 15, 2014||$101,500 -
|Project Technical Lead||HCL Global Systems Inc.||Alpharetta, GA||Sep 27, 2016||$87,195|
|Analyst, Technology Project Management, Glob. Tech||Barclays Services Corp.||New York, NY||Apr 15, 2013||$82,000 -
|Functional Optimization Project: Technical Staff Tester||Oncore Consulting LLC||Sacramento, CA||Jun 30, 2015||$78,000|
|Project Technical Lead||IBM India Private Limited||Piscataway, NJ||Mar 16, 2016||$76,716 -
|Project Technical Lead||Tech Mahindra (Americas), Inc.||Mount Olive, NJ||Sep 18, 2014||$76,086|
|Project Technical Lead||QAD Inc.||Chicago, IL||Sep 30, 2009||$75,800|
|Project Technical Lead||IBM India Private Limited||Atlanta, GA||Jul 15, 2015||$74,630 -
|Project Technical||Sage Environmental Consulting, L.P.||Houston, TX||Sep 03, 2015||$74,000|
|Project Technical Lead||Infosys Limited||Riverwoods, IL||Jun 15, 2012||$66,216|
|Project Technical||Sage Environmental Consulting, L.P.||Houston, TX||Aug 16, 2016||$65,000|
|Project Technical||Sage Environmental Consulting, L.P.||Kennesaw, GA||Sep 04, 2015||$65,000|
|Project Technical||Sage Environmental Consulting, L.P.||Houston, TX||Aug 25, 2016||$63,500|
|Project Technical||Sage Environmental Consulting, L.P.||Houston, TX||Jan 10, 2016||$63,500|
|Project Technician Engineer||Ritus Corporation||Milwaukee, WI||Sep 18, 2015||$63,378|
|Project Technical||Sage Environmental Consulting, L.P.||Houston, TX||Aug 16, 2016||$60,000|
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