Patient Access Representative jobs at Proliance Surgeons

- 361 jobs

Patient Resource Representative ( Remote)
Valley Medical Center 3.8
Renton, WA jobs
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. This salary range may be inclusive of several career levels at Valley Medical Center and will be narrowed during the interview process based on several factors, including (but not limited to) the candidate's experience, qualifications, location, and internal equity. TITLE: Patient Resource Representative JOB OVERVIEW: The Patient Resource Representative position is responsible for scheduling, pre-registration, insurance verification, estimates, collecting payments over the phone, and inbound and outbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center. This includes call handling for specialized access programs: Accountable Care Network Contracts Hotline Call Handling, MyChart Scheduling, and Outbound dialing for Referral Epic Workqueues. DEPARTMNT: Patient Resource Center WORK HOURS: As assigned REPORTSTO: Supervisor, Patient Resource Center PREREQUISITES: * High School Graduate or equivalent (G.E.D.) preferred. * Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. * Demonstrates basic skills in keyboarding (35 wpm) * Computer experience in a windows-based environment. * Excellent communication skills including verbal, written, and listening. * Excellent customer service skills. * Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: * Ability to function effectively and interact positively with patients, peers and providers at all times. * Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. * Ability to provide verbal and written instructions. * Demonstrates understanding and adherence to compliance standards. * Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: * Ability to communicate effectively in verbal and written form. * Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. * Ability to maintain a calm and professional demeanor during every interaction. * Ability to interact tactfully and show empathy. * Ability to communicate and work effectively with the physical and emotional development of all age groups. * Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. * Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. * Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. * Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent * Ability to organize and prioritize work. * Ability to multitask while successfully utilizing varying computer tools and software packages, including: * Utilize multiple monitors in facilitation of workflow management. * Scanning and electronic faxing capabilities * Electronic Medical Records * Telephone software systems * Microsoft Office Programs * Ability to successfully navigate and utilize the Microsoft office suite programs. * Ability to work in a fast-paced environment while handling a high volume of inbound calls. * Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. * Ability to speak, spell and utilize appropriate grammar and sentence structure. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: See Generic for Administrative Partner. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * In-depth knowledge of VMC's mission, vision, and service offerings. * Demonstrates all expectations outlined in the VMC Caregiver Commitment throughout every interaction with patients, customers, and staff. * Delivers excellent customer service throughout each interaction: * Provides first call resolution, whenever possible. * Acknowledge if patient is upset and de-escalate using key words and providing options for resolution. * Identify and assess patients' needs to determine the best action for each patient. This is done through active listening and asking questions to determine the best path forward. * A knowledgeable resource for patient/customers that works to build confidence and trust in the VMC health care system. * Schedules appointments in Epic by following scheduling guidelines and utilizing tools and resources to accurately appoint patient. * Generates patient estimates and follows Point of Service (POS) Collection Guidelines to determine patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Strives to meet patients access needs for timeliness and provider, whenever possible. * Applies VMC registration standards to ensure patient records are accurate and up to date. * Ensures accurate and complete insurance registration through the scheduling process, including verifies insurance eligibility or updates that may be needed. * Reviews registration work queue for incomplete work and resolves errors prior to patient arrival at the clinic. * Utilizes protocols to identify when clinical escalation is needed based on the symptoms that patients report when calling. * Takes accurate and complete messages for clinic providers, staff, and management. * Relays information in alignment with protocols and provides guidance in alignment with patient's needs. * Routes calls to appropriate clinics, support services, or community resource when needed. * Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need. * Identifies, researches, and resolves patient questions and inquiries about their care and VMC. * Inbound call handling for our specialized access programs * A.C.N. Hotline Call handling * Knowledge of contractual requirements for VMC's Accountable Care Network contracts and facilitates care in a way that meets contractual obligations. * Applies all workflows and protocols when scheduling for patients that call the A.C.N. Hotline * Completes scheduling patients for all departments the PRC supports. * Facilitates scheduling for all clinics not supported by the PRC. * Completes registration and transfer call to clinic staff to schedule. * Completes the MyChart Scheduling process for appointment requests and direct scheduled appointments. * Utilizes and applies protocols as outlined for MyChart scheduling * Meet defined targets for MyChart message turnaround time. * Outbound dialing for patient worklists * Utilizes patient worklists to identify patients that require outbound dialing. * Outbound dialing for referral work queues. * Utilizes referral work queue to identify patients that have an active/authorized referral in the system and reaches out to complete scheduling process. * Schedules per department protocols * Updates the referral in alignment with the defined workflow. * Receives, distributes, and responds to mail for work area. * Monitor office supplies and equipment, keeping person responsible for ordering updated. * Other duties as assigned. Created: 1/25 Grade: OPEIUC FLSA: NE CC: 8318 #LI-Remote Job Qualifications: PREREQUISITES: 1. High School Graduate or equivalent (G.E.D.) preferred. 2. Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time. 3. Demonstrates basic skills in keyboarding (35 wpm) 4. Computer experience in a windows-based environment. 5. Excellent communication skills including verbal, written, and listening. 6. Excellent customer service skills. 7. Knowledge of medical terminology and abbreviations. Ability to spell and understand commonly used terms, preferred. QUALIFICATIONS: 1. Ability to function effectively and interact positively with patients, peers and providers at all times. 2. Ability to access, analyze, apply and adhere to departmental protocols, policies and guidelines. 3. Ability to provide verbal and written instructions. 4. Demonstrates understanding and adherence to compliance standards. 5. Demonstrates excellent customer service skills throughout every interaction with patients, customers, and staff: a. Ability to communicate effectively in verbal and written form. b. Ability to actively listen to callers, analyze their needs and determine the appropriate action based on the caller's needs. c. Ability to maintain a calm and professional demeanor during every interaction. d. Ability to interact tactfully and show empathy. e. Ability to communicate and work effectively with the physical and emotional development of all age groups. 6. Ability to analyze and solve complex problems that may require research and creative solutions with patient on the telephone line. 7. Ability to document per template requirements, gather pertinent information and enter data into computer while talking with callers. 8. Ability to utilize third party payer/insurance portals to identify insurance coverage and eligibility. 9. Ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent 10. Ability to organize and prioritize work. 11. Ability to multitask while successfully utilizing varying computer tools and software packages, including: a. Utilize multiple monitors in facilitation of workflow management. b. Scanning and electronic faxing capabilities c. Electronic Medical Records d. Telephone software systems e. Microsoft Office Programs 12. Ability to successfully navigate and utilize the Microsoft office suite programs. 13. Ability to work in a fast-paced environment while handling a high volume of inbound calls. 14. Ability to meet or exceed department performance standards for Quality, Accuracy, Volume and Pace. 15. Ability to speak, spell and utilize appropriate grammar and sentence structure.
$36k-40k yearly est. 6d ago
Patient Access Specialist
Ensemble Health Partners 4.0
Washington jobs
Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: * Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. * Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. * Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: ENTRY LEVEL CAREER OPPORTUNITY OFFERING: * Bonus Incentives * Paid Certifications * Tuition Reimbursement * Comprehensive Benefits * Career Advancement * This position pays between $17.00 - $18.15 based on experience * This position is an onsite role, and candidates must be able to work on-site at Bon Secours - St Francis Hospital in Greenville, SC We are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization. Job Responsibilities: * Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey. * Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. * They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion. * Patient Access staff will be held accountable for point of service goals as assigned. * Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities. Conducts audits of accounts and assures that all forms are completed accurate, timely to meet audit standards and provides statistical data to Patient Access leadership. * Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options. * The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services. * Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate. * Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets. Experience: * 1+ years of customer service experience Minimum Education: * High School Diploma/GED Required Certifications: * CRCR Required within 9 months of hire Join an award-winning company Five-time winner of "Best in KLAS" 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 * Innovation * Work-Life Flexibility * Leadership * Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: * Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. * Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. * Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. * Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights
$33k-39k yearly est. Auto-Apply 11d ago
Patient Access Representative I or II - Call Center
Healthpoint 4.5
Renton, WA jobs
Salary Range: $21.50 - $28.92 Hourly HealthPoint has Patient Access Representative - Call Center openings at our Administrative office in Renton, WA. Competitive compensation with other healthcare originations. No experience - we offer on the job training! APPLY TODAY!! Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: The Patient Access Representative is responsible for performing, telephonic patient appointment scheduling, patient pre-registration, confirming appointments, and computer data entry. Provides excellent customer service to patients and clinical staff. Compensation is dependent on skills and experience. Your contribution to the team includes: * Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling. * Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients according to HealthPoint procedures. * Perform patient pre-registration including accessing and updating patient information as indicated * Perform data entry and appointment confirmation. * Maintain schedule accuracy for maximum patient flow. * Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff. * Maintain effective communication with back office staff and providers in all of the health centers as needed. Must have's you'll need to be successful: * High school diploma or equivalent required. If you know about the following it's a plus: * Associates or technical degree/certificate preferred. Bachelor's degree desired. * One to two years' experience in a fast-paced customer service and/or a process-driven workplace preferred. * Bilingual skills (ideally in Spanish, Somali, Arabic, Dari, Punjabi, Hindi or Russian) desired. * Intermediate level of Word, and Outlook required as well as other related scheduling software. Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment. Where to gather your records: * If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled. * If records do not show any data, please seek guidance from your provider for further assistance. * If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense. HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks. * Medical, Dental, and Vision for employees and their families/dependents * HSA, FSA plans * Life Insurance, AD&D and Disability Coverage * Employee Assistance Program * Wellness Program * PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees) * Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees) * 8 holidays and 3 floating holidays * Compassion Time Away up to 40 hours * Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks * Retirement Plan with Employer Match * Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance. * Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more * Development and Growth Opportunities To learn more about HealthPoint, go to *********************** #practiceyourpassion It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.
$21.5-28.9 hourly 18d ago
Patient Registration Representative
Family Health Centers 4.3
Bridgeport, WA jobs
PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. PRIMARY DUTIES AND RESPONSIBILITIES 1) Responsible for registering patients and scheduling patient visits a) Provide appointments to patients using scheduling guidelines b) Make pre-appointment calls. c) Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit. 2) Process patient payments a) Collect and post payments on patient accounts into EPM b) Reconcile and close daily batch at end of business day 3) Performance of administrative duties a) Answers phone calls and handles incoming and outgoing faxes b) Obtains release of information requests c) Assist patients with information requests TECHNICAL SKILLS 1. Ability to prepare basic correspondence and simple reports using computer. 2. Ability to create, send and manage email. 3. Ability to use a multi-line phone system 4. Ability to access web-based applications and other computer programs. 5. Fully functional in use of the EPM program PLEASE SEE FULL JOB DESCRIPTION ATTACHED .
$36k-41k yearly est. Auto-Apply 19d ago
Patient Registration Representative
Family Health Centers 4.3
Bridgeport, WA jobs
PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. PRIMARY DUTIES AND RESPONSIBILITIES 1) Responsible for registering patients and scheduling patient visits a) Provide appointments to patients using scheduling guidelines b) Make pre-appointment calls. c) Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit. 2) Process patient payments a) Collect and post payments on patient accounts into EPM b) Reconcile and close daily batch at end of business day 3) Performance of administrative duties a) Answers phone calls and handles incoming and outgoing faxes b) Obtains release of information requests c) Assist patients with information requests TECHNICAL SKILLS 1. Ability to prepare basic correspondence and simple reports using computer. 2. Ability to create, send and manage email. 3. Ability to use a multi-line phone system 4. Ability to access web-based applications and other computer programs. 5. Fully functional in use of the EPM program PLEASE SEE FULL JOB DESCRIPTION ATTACHED.
$36k-41k yearly est. Auto-Apply 17d ago
Patient Access Medical Reception - Registration - per diem
Jefferson Healthcare 4.0
Port Townsend, WA jobs
Patient Access & Medical Reception (Care Team Specialist I) Registration - Per Diem Announcement #314840 Jefferson Healthcare is looking for a critically thinking, detail oriented, customer service minded individual to join our Registration Team as a Care Team Specialist I in our central registration area in a per diem role. The role of a Care Team Specialist is both dynamic and engaging within the healthcare sector. Care Team Specialists are important liaisons between the medical care team and the patients and have important impacts throughout the medical . This position involves interacting with diverse individuals coming into the hospital, gathering essential information, assisting patients with navigation, and supplying clinical teams with the necessary information to deliver high-quality care. Attention to detail, critical thinking, and a customer service mindset are essential to ensuring that patients have a smooth and successful healthcare experience. Registration is a 24x7 department supporting patient care 24 hours/day, 7 days/week, 365 days/year. Staff do cover nights, weekends and holidays and the ideal candidate will have a willingness to work those shifts and support the team by covering shifts. An ideal candidate will also have experience with medical office reception or customer service. They will have strong communication skills, be organized and detail-oriented, and have a skill for helping others. Responsibilities include taking patient calls, scheduling appointments, verifying insurance, and communicating with clinical care teams. The ability to multitask and handle patient inquiries with sensitivity and professionalism is a must. If you are a team player who enjoys working in a fast-paced environment and making a difference in people's lives, we encourage you to apply! What you'll need: * High School degree or equivalent required * One year of related experience in a customer service setting preferred - * Customer service experience strongly preferred * One year of experience using Epic EMR preferred * Basic knowledge of medical terminology preferred * Must stay current in knowledge base and meet Hospital-mandated education requirements What we can offer you: * A fulfilling career in the medical field * Structured onboarding with a dedicated trainer * A supportive leadership and peer team * A competitive wage including additional differentials for evening, night and weekend shifts * Additional 15% wages in lieu of benefits Schedule: per diem 0-16 hours/week, 10 hour shifts; must be willing and able to work evening, overnight, and on occasion weekends and pick up open shifts To apply: please visit our careers website at *************************************************** This position will remain open until filled. Jefferson Healthcare is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply. Disclaimer: As part of Jefferson Healthcare's commitment to a safe and high-quality workplace, all candidates are required to complete pre-employment screenings, including a criminal background check, and for certain positions, a drug test. Screenings are conducted in accordance with RCW 43.43.815, RCW 43.43.830-.842, and RCW 49.44.240, as well as Jefferson Healthcare's Drug and Alcohol Policy. Roles designated as safety-sensitive may be tested under a standard or modified (non-THC) drug panel, consistent with Washington State law.
$35k-40k yearly est. 60d+ ago
ED Admitting Registrar | 0.9FTE 12p-930p Sun - Wed
Valley Medical Center 3.8
Renton, WA jobs
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: ED Admitting Registrar JOB OVERVIEW: Creates accurate and thorough registration records for each patient visit. Secures appropriate signatures, financial information, and documents. Collects all insurances and screens for eligibility. Identifies and collects patient balance money. DEPARTMENT: Emergency Department WORK HOURS: Variable hours as posted REPORTS TO: Department Manager PREREQUISITES: * High School Graduate or equivalent (G.E.D.). * Demonstrated basic skills in keyboarding (45 wpm) * Previous work experience in customer service and general clerical/office procedures * Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: * Excellent customer service skills * Demonstrated knowledge of medical terminology and abbreviations * Demonstrates effective verbal, listening and interpersonal skills with a diverse population. * Demonstrates ability to carry out assignments independently and exercise good independent judgment. * Demonstrates excellent organizational and time management skills. * Able to maintain a professional demeanor in stressful situations. * Able to learn and work with multiple software/hardware products. * Demonstrates reliable attendance and job performance UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Must be able to stand or sit for extended periods. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift files, reference books, supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area. Must be able to respond to patients, physicians, and other customers questions, concerns, and comments professionally. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * Adheres to Valley Medical Center's Patient Identification guidelines * Accurately and thoroughly collects, analyzes, and records demographic, insurance/third party coverage, financial and limited clinical data in computer system. Ensures information source is appropriate. * Updates and edits information in computer system, ensuring all fields are populated correctly and appropriately. * Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, referral, or authorization information. * Reviews and explains all registration, financial and regulatory forms prior to obtaining signatures from patient or appropriate patient representative. * Collects information required for clean claim processing including, but not limited to, diagnosis and procedure codes, complete insurance information and patient demographics. * Performs daily audit of registered accounts utilizing both EPIC and vendor tools to ensure accuracy. * Assesses patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Refers patients to financial advocates who need in-depth financial assistance with their account, need a price quote or wish to make payment arrangements * Refers to financial advocates accounts that are unable to be financially cleared * Provide information regarding our financial assistance program to patients who may need assistance with their account and/or refers to financial advocate. * Assists patients by providing directions, answering questions, and acting as liaison with other departments. * Understands Valley Medical Centers Safety Event Reporting process. * Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead. * Notify manager or training coordinator when new insurance regulations are identified so that all admitting, health information management, and patient account staff can be educated about the new requirements. * Utilize all manuals, contacts, and information available within the Patient Access office as a resource for quality and accurate information. * Maintains confidentiality of all accessible patient financial and medical records information and views information only on a need-to-know basis. * Completes annual learning requirements assigned by department and organization. * Adheres to hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment. * Adheres to Service Culture Guidelines to enhance the patient experience; focusing on patients are First and patient satisfaction. * Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department management. * Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation. * Other duties and responsibilities as assigned. Created: 1/25 Grade: OPEIU-C FLSA: NE Job Qualifications: PREREQUISITES: * High School Graduate or equivalent (G.E.D.). * Demonstrated basic skills in keyboarding (45 wpm) * Previous work experience in customer service and general clerical/office procedures * Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: * Excellent customer service skills * Demonstrated knowledge of medical terminology and abbreviations * Demonstrates effective verbal, listening and interpersonal skills with a diverse population. * Demonstrates ability to carry out assignments independently and exercise good independent judgment. * Demonstrates excellent organizational and time management skills. * Able to maintain a professional demeanor in stressful situations. * Able to learn and work with multiple software/hardware products. * Demonstrates reliable attendance and job performance
$38k-46k yearly est. 4d ago
ED Admitting Registrar | 0.9FTE | 7a-730p Variable Days
Valley Medical Center 3.8
Renton, WA jobs
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization. TITLE: ED Admitting Registrar JOB OVERVIEW: Creates accurate and thorough registration records for each patient visit. Secures appropriate signatures, financial information, and documents. Collects all insurances and screens for eligibility. Identifies and collects patient balance money. DEPARTMENT: Emergency Department WORK HOURS: Variable hours as posted REPORTS TO: Department Manager PREREQUISITES: * High School Graduate or equivalent (G.E.D.). * Demonstrated basic skills in keyboarding (45 wpm) * Previous work experience in customer service and general clerical/office procedures * Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: * Excellent customer service skills * Demonstrated knowledge of medical terminology and abbreviations * Demonstrates effective verbal, listening and interpersonal skills with a diverse population. * Demonstrates ability to carry out assignments independently and exercise good independent judgment. * Demonstrates excellent organizational and time management skills. * Able to maintain a professional demeanor in stressful situations. * Able to learn and work with multiple software/hardware products. * Demonstrates reliable attendance and job performance UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS: Must be able to stand or sit for extended periods. Must be able to walk and push a wheeled cart with a computer and supplies weighing up to 40 lbs. Must be able to withstand the repetitive motion of keyboarding for extended periods of time. Must be able to lift files, reference books, supplies and/or other documents up to 10 lbs. Must be able to push patients in wheelchairs from the admitting department to the patient care area. Must be able to respond to patients, physicians, and other customers questions, concerns, and comments professionally. PERFORMANCE RESPONSIBILITIES: * Generic Job Functions: See Generic Job Description for Administrative Partner. * Essential Responsibilities and Competencies: * Adheres to Valley Medical Center's Patient Identification guidelines * Accurately and thoroughly collects, analyzes, and records demographic, insurance/third party coverage, financial and limited clinical data in computer system. Ensures information source is appropriate. * Updates and edits information in computer system, ensuring all fields are populated correctly and appropriately. * Scans copies of appropriate documentation; including, but not limited to, photo ID, insurance cards, referral, or authorization information. * Reviews and explains all registration, financial and regulatory forms prior to obtaining signatures from patient or appropriate patient representative. * Collects information required for clean claim processing including, but not limited to, diagnosis and procedure codes, complete insurance information and patient demographics. * Performs daily audit of registered accounts utilizing both EPIC and vendor tools to ensure accuracy. * Assesses patient liability on or before time of service. Accepts payment on accounts with Patient Financial Responsibility (PFR) as well as any outstanding balances, documents information in HIS and provides a receipt for the amount paid. * Refers patients to financial advocates who need in-depth financial assistance with their account, need a price quote or wish to make payment arrangements * Refers to financial advocates accounts that are unable to be financially cleared * Provide information regarding our financial assistance program to patients who may need assistance with their account and/or refers to financial advocate. * Assists patients by providing directions, answering questions, and acting as liaison with other departments. * Understands Valley Medical Centers Safety Event Reporting process. * Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead. * Notify manager or training coordinator when new insurance regulations are identified so that all admitting, health information management, and patient account staff can be educated about the new requirements. * Utilize all manuals, contacts, and information available within the Patient Access office as a resource for quality and accurate information. * Maintains confidentiality of all accessible patient financial and medical records information and views information only on a need-to-know basis. * Completes annual learning requirements assigned by department and organization. * Adheres to hospital and department guidelines concerning dress and display of name badge, presenting an appearance appropriate to the work environment. * Adheres to Service Culture Guidelines to enhance the patient experience; focusing on patients are First and patient satisfaction. * Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department management. * Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation. * Other duties and responsibilities as assigned. Created: 1/25 Grade: OPEIU-C FLSA: NE Job Qualifications: PREREQUISITES: * High School Graduate or equivalent (G.E.D.). * Demonstrated basic skills in keyboarding (45 wpm) * Previous work experience in customer service and general clerical/office procedures * Preferred experience in a hospital, medical office/clinic, or insurance company QUALIFICATIONS: * Excellent customer service skills * Demonstrated knowledge of medical terminology and abbreviations * Demonstrates effective verbal, listening and interpersonal skills with a diverse population. * Demonstrates ability to carry out assignments independently and exercise good independent judgment. * Demonstrates excellent organizational and time management skills. * Able to maintain a professional demeanor in stressful situations. * Able to learn and work with multiple software/hardware products. * Demonstrates reliable attendance and job performance
$38k-46k yearly est. 4d ago
Patient Access Representative
Legacy Health System 4.6
Vancouver, WA jobs
You are the first face patients see - setting the tone for a welcoming and positive experience. Simply put, you are the face of Legacy. As we work to fulfill our mission of making life better for others, we need compassionate and capable individuals to guide patients through every step of their healthcare journey. As a Patient Access Representative, you'll use your strong communication and interpersonal skills to collect insurance and other essential information, assist patients and families in understanding their financial responsibilities, collect co-payments, and ensure required legal documentation is obtained for state and federal compliance. Your attention to detail in creating accurate medical and financial records will make a meaningful difference for both patients and our medical teams. Patient Access is a 24 hour 7 day a week operation. Variable shifts will include nights and weekends. Responsibilities The Patient Access Representative serves as the primary non-clinical contact for all hospital-based patient visits. Responsibilities include: * Greeting, registering, checking in, and admitting patients according to scope and service line. * Collecting patient demographics, identifying medical providers involved in care, and documenting medical decision-makers. * Verifying insurance coverage and benefits, and determining patient financial responsibilities. * Assisting patients and families in understanding active insurance coverage and providing guidance on accessing financial and insurance resources. * Offering self-pay information and applicable discounts. * Collecting copayments, coinsurances, deposits, and payments as appropriate. * Collaborating with Revenue Cycle departments and hospital units to ensure accurate medical and financial records. * Collecting and submitting required legal documentation to meet State and Federal compliance regulations. Qualifications Education: * High School diploma or equivalent required. * Two years college education including satisfactory completion of college level Health Records coursework preferred. Experience: * A minimum of one year of healthcare experience or equivalent education in at least one of the following areas required: Patient Access, Medical Records/Health Information or applicable clerical support experience. * Six months customer service experience required. * Previous registrar and third-party payor experience preferred. * An understanding of health plan and benefit structures preferred. Skills: * Effective written and verbal communication skills. * Critical thinking and problem-solving skills required. * Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines. * Demonstrated effective interpersonal skills which promote cooperation and teamwork. * Ability to withstand varying job pressures and organize/prioritize related job tasks. * Ability to perform multiple tasks at the same time. * Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner. * Ability to deal with people in emergent and/or stressful situations. * Ability to identify alternative means of communication as needed. * Ability to adapt to change. * Keyboard skills and ability to navigate electronic systems applicable to job functions. * Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases. * Demonstrated understanding of complex collection issues. * Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred. * Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred. * Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines. * Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status. * Ability to enroll patients into Presumptive Medicaid services - which entails a detailed questionnaire with the patient to determine eligibility * Knowledge of medical terminology. Pay Range USD $21.88 - USD $31.27 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply-even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: ********************************************************************
$21.9-31.3 hourly Auto-Apply 3d ago
Patient Services Representative
Radia Inc. 4.0
Kirkland, WA jobs
Shift: Monday-Friday 1:30pm-10:00pm Compensation: The salary range is $21.24- 29.99/hour. The salary is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status. Evergreen Radia is looking for a PSR (Patient Service Representative) to join our team. We are an Outpatient Imaging Center, open Monday - Saturday, located in downtown Kirkland, Washington. Evergreen Radia is a part of Radia, Inc. Come join a great team dedicated to quality imaging and excellent patient care. Benefits: A 401(k)-employer match, with a profit-sharing component Free onsite parking Learning opportunities through professional development programs Educational Assistance Service bonus Discretionary annual performance-based bonus Position Summary: Performs a variety of clerical functions that support the overall Imaging Center Provides a warm, welcoming environment to all patients Ability to professionally handle a high volume of patient check-in Ensures the accuracy of patient demographic and insurance information Collect and reconcile patient payments. Knowledge to respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance Qualifications and Requirements High School diploma or equivalent Minimum of 1 year in a customer service-oriented environment required Minimum of 1-year medical office experience preferred Knowledge of medical insurance preferred Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time Demonstrates a professional demeanor in appearance and behavior in all work-related interactions COVID Requirements To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire. About Radia Evergreen Radia is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDTLC
$21.2-30 hourly Auto-Apply 37d ago
Patient Services Representative
Radia Inc. P.S 4.0
Kirkland, WA jobs
Job Description Shift: Monday-Friday 1:30pm-10:00pm Compensation: The salary range is $21.24- 29.99/hour. The salary is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status. Evergreen Radia is looking for a PSR (Patient Service Representative) to join our team. We are an Outpatient Imaging Center, open Monday - Saturday, located in downtown Kirkland, Washington. Evergreen Radia is a part of Radia, Inc. Come join a great team dedicated to quality imaging and excellent patient care. Benefits: A 401(k)-employer match, with a profit-sharing component Free onsite parking Learning opportunities through professional development programs Educational Assistance Service bonus Discretionary annual performance-based bonus Position Summary: Performs a variety of clerical functions that support the overall Imaging Center Provides a warm, welcoming environment to all patients Ability to professionally handle a high volume of patient check-in Ensures the accuracy of patient demographic and insurance information Collect and reconcile patient payments. Knowledge to respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance Qualifications and Requirements High School diploma or equivalent Minimum of 1 year in a customer service-oriented environment required Minimum of 1-year medical office experience preferred Knowledge of medical insurance preferred Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time Demonstrates a professional demeanor in appearance and behavior in all work-related interactions COVID Requirements To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire. About Radia Evergreen Radia is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDTLC
$21.2-30 hourly 6d ago
Patient Services Representative I -Weekdays/Day Shift
Radia Inc. 4.0
Olympia, WA jobs
We're hiring a full-time Patient Services Representative I (PSR I) to join our Radiology Practice. In this role, you will be the first point of contact for patients, greeting them with professionalism and compassion. Responsibilities include verifying information, collecting co-pays, scanning documents, and protecting patient privacy while ensuring a smooth check-in process. This entry-level position offers the opportunity to take on expanded duties, develop new skills, and gain valuable experience. The ideal candidate is friendly, organized, detail-oriented, and committed to creating a welcoming, positive patient experience. Location: Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range. Compensation: The pay scale is $21.24 - $29.99. Pay is influenced by factors specific to the applicants job-related experience, knowledge, skills, abilities. Work Schedule: Monday - Friday, 8:30am - 5:00pm. This is an in-office position in Olympia, WA. Benefits: We offer a comprehensive benefits package designed to support the well-being and success of our team. This includes a competitive salary, medical and dental coverage, paid time off, and paid sick leave accrual. Employees receive a 401(k) retirement plan with employer matching contributions up to a specified amount, in addition, we offer an annual profit-sharing contribution made directly into your retirement account. Additional benefits include life and disability insurance, a mid-year performance-based salary increase, and a discretionary year-end service bonus. Benefits are available with eligible FTE status; employees working more than 20 hours per week are eligible to participate. 2 Medical plans to choose from, dental, vision, life and LTD HSA and FSA available A 401(k)-employer match, with a profit-sharing component Up to 21 paid days off per year 8 paid holidays annually Life and disability insurance Learning opportunities through professional development programs Educational Assistance Discretionary mid-year performance based increase and end of year service bonus Position Summary: Perform a variety of clerical functions to support the overall Imaging Center Provide excellent customer service to ensure a positive patient experience Professionally and compassionately greet and check in patients Manage busy times in a friendly and efficient manner Verify and ensure the accuracy of patient demographic and insurance information entered into the medical record Collect and scan necessary documentation Process payments, co-pays, and billing information, and respond to patient questions regarding routine billing and insurance matters Accurately enter incoming orders in a timely manner Meet or exceed performance metrics with a focus on quality, accuracy, and timeliness De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance Support clinical staff by coordinating smooth patient flow Handle confidential patient information with discretion and compliance with HIPAA regulations Qualifications and Requirements High School diploma or equivalent Minimum of 1 year experience in a customer service position, required. Minimum of 1-year medical office experience, preferred Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time Demonstrates a professional demeanor in appearance and behavior in all work-related interactions Our Values As a Radia employee, we'll rely on you to reflect our mission and values. At Radia Imaging Services, our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve. Our values guide everything we do: Excellence - We hold ourselves to the highest standards of clinical quality, accuracy, and safety. Compassion - We treat patients and families with respect, dignity, and empathy. Collaboration - We partner with providers, staff, and communities to ensure seamless, supportive care. Innovation - We embrace continuous improvement and leading-edge technology to better serve our patients. Integrity - We act with honesty, professionalism, and accountability in every interaction. South Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDSSR
$21.2-30 hourly Auto-Apply 11d ago
PROVIDER SCHEDULING SPECIALIST
Seattle Indian Health Board 4.1
Seattle, WA jobs
Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization. * Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do. * Accountability: All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives. * Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values and Theory of Change. * Communication: We practice effective and clear communication with staff, relatives, teams and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making. * Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best. Position Summary: The Provider Scheduler, working under the functional guidance of the Director of Clinic Operations carries out daily schedule templating, Epic scheduling decision tree and manages the master provider schedules in collaboration with the clinical team. Organizational Structure/Reporting Relationships: This position reports directly to the Director of Clinic Operations and is a member of the Operations team. This position has no direct reports. Organizational Responsibilities * Hold Indigenous values and practices with respect and integrity. * Hold yourself accountable to the highest standard by being resourceful, innovative, creative and solutions oriented. * Actively participate in organizational activities with the understanding that success is achieved through teamwork. * Recognize that communication is central to the organization's success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others' best intentions in mind. * At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive and innovative care. Job Responsibilities * Provides support for a template, decision tree, and room assignment management: * Fulfills schedule change requests quickly and accurately, consistently seeking opportunities to utilize best practice strategies and techniques: * Identifies and completes necessary modifications to master and daily templates, and decision tree build to meet client requests. * Collaborates with clinical staff to ensure appropriate daily staffing levels required to meet the needs of our relatives. * Consistently meets or exceeds Service Level standards when resolving requests. * Independently carries out project work and meets all project deadlines. * Participates in the development and implementation of the design of daily schedules, templates and Epic decision trees that enhance patient access and scheduling workflows. * Documents and revises technical and operational standards, functionality, workflow, and other system requirements. * Analyzes available reports and data to proactively identify areas for improvement on measures of access and capacity and makes recommendations to the department leadership. * Performs that role of a business analyst working with enterprise technical teams to determine the appropriateness of change requests in the system including Visit Types, Referrals, and other changes to the system as requested. * Completes all required training as needed to maintain the appropriate template builder access in Epic and to meet requirements of the work as dictated by department leadership. * Participates in other responsibilities, projects, committees and meetings as assigned. Background Qualifications Required: * High school diploma or equivalent and 2 years experience in healthcare scheduling or other high volume scheduling environment. * Familiarity working with diverse communities including American Indian/Alaska Native (AI/AN) population and a desire to serve our population. * Must have 2-5 years related health care experience, including experience with health care clinical and/or revenue cycle systems. * Epic Certification desired, but not necessary * Experience in a FQHC setting preferred. * Experience managing provider schedules a plus. * Willingness to complete Epic training and certification. * Understands and applies knowledge of medical practice operations, scheduling and the specifics of Epic and Cadence functionality. * Ability to manage multiple tasks simultaneously, set priorities, and understand the enterprise environment and competing priorities in conjunction with developing/meeting project goals. * Can work independently as well as collaboratively with team members, building strong working relationships. * Ability to cooperatively and effectively work with people from all organizational levels and build consensus through negotiation and diplomacy. * Effectively communicates with colleagues at all levels of the organization, including clinic staff, leadership, and providers. * Commitment to high-quality customer service. * Proven organization and analytical skills. * Demonstrated ability to identify problems and follow through until resolution. * Exhibit sound and accurate decision-making and serve as an expert resource for problem-solving. * Independently motivated and a self-starter. * Remain flexible and adaptable within a fast-paced environment and with rapidly changing requirements, working well in ambiguity. * Able to quickly learn new processes and procedures. * Excellent written and verbal communication and presentation skills. Able to communicate technical information in lay terms. * Experience with Epic, computer software including MS Excel, MS PowerPoint, MS Outlook, MS Word required. Experience with MS Visio, SharePoint, and other healthcare information systems a plus. Working Environment: * Highly collaborative and dynamic work environment with cubicle-type workspace. * May be required to travel off-site to other Partners facilities to attend meetings and trainings. * SIHB staff work four (4) ten (10) hour shifts per week. Standard hours are 7 am to 6 pm, 4 days a week, with occasional extra hours for events or to meet deadlines. * As projects and priorities dictate, non-standard work hours might be needed.
$37k-43k yearly est. 36d ago
Patient Registration Representative - bilingual required
Family Health Centers 4.3
Omak, WA jobs
PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. PRIMARY DUTIES AND RESPONSIBILITIES 1) Responsible for registering patients and scheduling patient visits a) Provide appointments to patients using scheduling guidelines b) Make pre-appointment calls. c) Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit. 2) Process patient payments a) Collect and post payments on patient accounts into EPM b) Reconcile and close daily batch at end of business day 3) Performance of administrative duties a) Answers phone calls and handles incoming and outgoing faxes b) Obtains release of information requests c) Assist patients with information requests PROFESSIONAL & TECHNICAL KNOWLEDGE Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Bilingual English/Spanish communication, written and verbal required. TECHNICAL SKILLS 1. Ability to prepare basic correspondence and simple reports using computer. 2. Ability to create, send and manage email. 3. Ability to use a multi-line phone system 4. Ability to access web-based applications and other computer programs. 5. Fully functional in use of the EPM program PLEASE SEE THE COMPLETE JOB DESCRIPTION ATTACHED.
$36k-41k yearly est. Auto-Apply 53d ago
Patient Registration Representative - Dental
Family Health Centers 4.3
Omak, WA jobs
is for our new Dental Clinic in Omak. PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. PRIMARY DUTIES AND RESPONSIBILITIES 1) Responsible for registering patients and scheduling patient visits a) Provide appointments to patients using scheduling guidelines b) Make pre-appointment calls. c) Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit. 2) Process patient payments a) Collect and post payments on patient accounts into EPM b) Reconcile and close the daily batch at the end of the business day 3) Performance of administrative duties a) Answers phone calls and handles incoming and outgoing faxes b) Obtains release of information requests c) Assist patients with information requests GENERAL DEVELOPMENT 1. Requires basic organizational skills, typically to organize own work 2. Job duties require the ability to work independently and as part of a team 3. Job duties are typically performed in response to workflow or ongoing direction by supervisors or others 4. Employees are able to effectively select from alternatives to situations encountered on the job 5. Employees focus is primarily on their own work 6. Duties require the compilation of information PROFESSIONAL & TECHNICAL KNOWLEDGE Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Bilingual English/Spanish communication, written and verbal required. TECHNICAL SKILLS 1. Ability to prepare basic correspondence and simple reports using computer. 2. Ability to create, send and manage email. 3. Ability to use a multi-line phone system 4. Ability to access web-based applications and other computer programs. 5. Fully functional in use of the EPM program Please see the full job description attached.
$36k-41k yearly est. Auto-Apply 60d+ ago
Patient Registration Representative - bilingual required
Family Health Centers 4.3
Omak, WA jobs
PRIMARY ACCOUNTABILITY: Responsible for independently performing a wide range of complex and confidential front desk tasks to support the patient encounter. PRIMARY DUTIES AND RESPONSIBILITIES 1) Responsible for registering patients and scheduling patient visits a) Provide appointments to patients using scheduling guidelines b) Make pre-appointment calls. c) Accurately and legibly fill out all required forms; verify patient information (demographics, insurance, sliding fee) and update computer information at each patient visit. 2) Process patient payments a) Collect and post payments on patient accounts into EPM b) Reconcile and close daily batch at end of business day 3) Performance of administrative duties a) Answers phone calls and handles incoming and outgoing faxes b) Obtains release of information requests c) Assist patients with information requests PROFESSIONAL & TECHNICAL KNOWLEDGE Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Bilingual English/Spanish communication, written and verbal required. TECHNICAL SKILLS 1. Ability to prepare basic correspondence and simple reports using computer. 2. Ability to create, send and manage email. 3. Ability to use a multi-line phone system 4. Ability to access web-based applications and other computer programs. 5. Fully functional in use of the EPM program PLEASE SEE THE COMPLETE JOB DESCRIPTION ATTACHED.
$36k-41k yearly est. Auto-Apply 52d ago
Registration Specialist - Carol Milgard Breast Center
TRA Medical Imaging 3.6
Tacoma, WA jobs
This position is the first impression of our site. The Registration Specialist position is responsible for greeting all patients and other clients in a friendly and professional manner. Duties include registering patients, answering phones, communicating with others in a professional manner, collecting account payments, and monitoring patients and their families while in reception area. The Registration Specialist must work as part of a team and assume other responsibilities as assigned by site manager or lead. Relies on limited judgment and experience to plan and accomplish goals. Performs a variety of tasks. Location: Tacoma, WA - Learn more about us at the Carol Milgard Breast Center by touring our website - ***************************************** Schedule: This will be a 0.8 FTE - 32 hour per week role * Monday: 4:30PM - 8:30PM * Tuesday: 4:30PM - 8:30PM * Wednesday: 4:30PM - 8:30PM * Saturday: 6:45AM - 5:30PM * Sunday: 6:45AM - 5:30PM Pay and Benefits: New employees to this role can expect to be offered $19.27 - $22.93 per hour based on relevant experience, skills, and abilities. Benefits Highlights: * Generous PTO: Up to 17 days/year for new employees + 9 holidays + rollover * 401(k): 3% automatic employer contribution + 3% match * Annual pay increases * Full benefits: Medical, dental, vision, life, disability, mental wellness For more detailed benefits synopsis visit tranow.com/about/careers Our Mission To provide sustainable breast health services to all women in our community in a caring environment that fosters confidence, comfort, peace and dignity for each individual. In addition to providing excellent care, the mission of the Carol Milgard Breast Center is to provide sustainable breast health services to all women in our community in a caring environment that fosters confidence, comfort, peace and dignity for each individual. As a non-profit organization, we provide financial assistance to eligible patients so everyone can access essential mammography services, regardless of their financial circumstances. To ensure that all women have better access to potentially life-saving mammography services, we look for support from individuals and community partners to help us fund outreach efforts and screening mammograms. You can make a difference by providing the financial support to help pay for mammograms and other breast imaging services for women in less fortunate circumstances. Our Vision Our vision at Carol Milgard Breast Center is to instill a sense of patient confidence through superior patient-centered care and to be characterized as: * The facility of choice for community providers to obtain accurate and timely diagnosis of breast disease for patients * The facility of choice to attract and retain highly dedicated, highly specialized radiologists, technologists and staff * A gathering place for multi-disciplinary medical teams to discuss every facet of breast diagnosis and treatment * A community resource for education and outreach * A model for effective and efficient use of philanthropic resources Essential Job Functions: * Greet and register patients for radiology procedures ensuring their comfort and answering their questions. * Duties include verifying patient insurance coverage and demographics; ensuring paperwork is complete for the specific modality and communicating with other medical facilities as needed. * Collect account payments. * Handle routine office administrative procedures including word processing, sorting and reviewing referrals, faxing and keeping workstations/patient areas clean and organized. * Responsible for document scanning and navigating the RIS system. * Check work email daily. * Follow the HIPAA privacy and security policies and procedures. * Perform other related work as required. Qualifications: Education/Work Experience * High School Diploma or GED equivalency required. * Minimum 1 year of recent, related experience, or equivalent combination of education, training, and experience. Job Knowledge/Skills * Have a general knowledge of radiology procedures including Mammography; Bone Densitometry; Ultrasound; CT; MRI; NM; FL; PET; and IR. * Working knowledge of CPT codes and the RIS system. * Use proper phone etiquette and correct grammar. * Ability to demonstrate effective customer service skills. * Ability to work effectively in a teamwork environment and have respectful behavior while working with co-workers. * Communicate professionally with other medical facilities, patients, and customers. * Ability to provide geographical directions to all outpatient locations. * Must possess excellent verbal communication skills; good organization skills. * Knowledge of administrative and clerical procedures and systems including word processing systems, typing, and filing. * Ability to manage multiple tasks and carry out instructions effectively. Licensure/Certifications Current driver's license valid in the State of Washington is required or other evidence of equivalent mobility. Physical Requirements Work is classified as moderate in physical requirements. Must be able to assist in supporting patients of varying weight. Ability to stand, walk or sit for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Also requires manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment as necessary. Mental Requirements Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required. Working/Environmental Conditions Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
$19.3-22.9 hourly 23d ago
Registration Specialist Per Diem - Tacoma, Puyallup, Olympia Areas
TRA Medical Imaging 3.6
Tacoma, WA jobs
This position is the first impression of TRA Medical Imaging. The Registration Specialist position is responsible for greeting all patients and other clients in a friendly and professional manner. Duties include registering patients, answering phones, communicating with others in a professional manner, collecting account payments, and monitoring patients and their families while in reception area. The Registration Specialist must work as part of a team and assume other responsibilities as assigned by site manager or lead. Relies on limited judgment and experience to plan and accomplish goals. Performs a variety of tasks. Pay and Benefits: New employees to this role can expect to be offered $19.27 - $22.93 per hour based on relevant experience, skills, and abilities. TRA additionally offers a +15% "in lieu" pay differential for all Per Diem employees. Location: This position is Per Diem and may be required to travel to all TRA locations. (Shift differential available for evening and weekend schedules) Schedule: Per Diem Employees are expected to work a minimum of 2 shifts or 16 hours per month. About TRA Medical Imaging TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. Centered in Tacoma, WA, TRA has a geographic presence extending from Seattle to Olympia. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values. We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation. Why Choose TRA Medical Imaging TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities. Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours . TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story. Want to learn more about TRA's commitment to patients, employees and our community? Visit ************************************* and explore your future with us today! Essential Job Functions: Greet and register patients for radiology procedures ensuring their comfort and answering their questions. Duties include verifying patient insurance coverage and demographics; ensuring paperwork is complete for the specific modality and communicating with other medical facilities as needed. Collect account payments. Handle routine office administrative procedures including word processing, sorting and reviewing referrals, faxing and keeping workstations/patient areas clean and organized. Responsible for document scanning and navigating the RIS system. Check work email daily. Follow the HIPAA privacy and security policies and procedures. Perform other related work as required. Qualifications: Education/Work Experience High School Diploma or GED equivalency required. Minimum 1 year of recent, related experience, or equivalent combination of education, training, and experience. Job Knowledge/Skills Have a general knowledge of radiology procedures including Mammography; Bone Densitometry; Ultrasound; CT; MRI; NM; FL; PET; and IR. Working knowledge of CPT codes and the RIS system. Use proper phone etiquette and correct grammar. Ability to demonstrate effective customer service skills. Ability to work effectively in a teamwork environment and have respectful behavior while working with co-workers. Communicate professionally with other medical facilities, patients, and customers. Ability to provide geographical directions to all outpatient locations. Must possess excellent verbal communication skills; good organization skills. Knowledge of administrative and clerical procedures and systems including word processing systems, typing, and filing. Ability to manage multiple tasks and carry out instructions effectively. Licensure/Certifications Current driver's license valid in the State of Washington is required or other evidence of equivalent mobility. Physical Requirements Work is classified as moderate in physical requirements. Must be able to assist in supporting patients of varying weight. Ability to stand, walk or sit for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Also requires manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment as necessary. Mental Requirements Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required. Working/Environmental Conditions Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
$19.3-22.9 hourly Auto-Apply 60d+ ago
Patient Access Specialist
Summit Pacific Medical Center 3.7
Elma, WA jobs
Get to know Summit Pacific Medical Center: Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider. Critical Access Hospital 24/7 Emergency Department Level II Cardiac Center Level III Stroke Center Level IV Trauma Care To learn more about Summit Pacific, visit ********************************** Pay Range (depending on experience): $21.95 - $30.63 . Job Summary The Patient Access Specialist I is responsible for providing excellent quality and compassionate customer service. The Patient Access Specialist I will be held accountable for ensuring patients are accurately scheduled and registered for their clinic and hospital services, as well as various other position functions to ensure patients are supported through their entire patient care experience including financial liability. Job Specific Duties and Responsibilities Schedule and register patients into applicable software system(s) while ensuing the integrity and accuracy of data collected, including patient identification, insurance and benefit verification. Verify acquisition of referrals and pre-authorizations for applicable services. Conducts registration interview with patient prior to initial visit. Perform point of service collections for patient financial responsibility, not limited to but including, co-payments, co-insurances and statement balances. Generating payment receipts, opening and closing of daily cash drawer. Operate multi-line telephone system to receive, route and respond to incoming phone calls in a timely, professional manner. Relays necessary information to relevant staff members. Respond to patient inquiries and requests and completes timely and accurate patient intake while ensuring the patient's comfort, dignity, safety, and confidentiality at all times. Complete daily workque assignments and perform general administrative tasks. Accurately process incoming, outgoing, and inter-office mail. Research and analyze alternatives for improving workflows. Performs special projects and other related duties as assigned. *Essential Job Function Staff Member Responsibilities *Adapts to changes in the work environment: Asks clarifying questions and/or provides constructive input in a helpful and respectful manner. *Builds and maintains working relationships: Maintains effective working relationships with supervisor and direct co-workers. *Creates positive experiences for patients, customers and, co-workers: Consistently provides a level of service that meets SPMC standards. *Demonstrates ongoing learning & development: Participates in ongoing skills training and competency development. *Exhibits effective work skills: Successfully performs job duties in accordance with SPMC expectations for quality/accuracy, quantity, and timeliness. Re-priorities and/or shifts focus as needed to deliver expected results. *Facilitates Teamwork: Actively engages in team activities. Welcomes and supports new team members; promotes a positive work environment. *Fosters an environment of trust: Treats others with courtesy and respect. Does not engage in gossip or triangulation. *Supports SP mission, vision, and values: Develops awareness of departmental contribution to mission, vision and strategy. Participates in department strategies and tactics. Organizational Responsibilities In addition to the duties and responsibilities listed above, all employees are expected to adhere to Summit Pacific behavior and patient experience standards, comply with policies, procedures, and regulatory guidelines; and act in an ethical, professional, respectful, and collaborative manner. This position is part of the Service Union Contract. Required Education and Experience High School Diploma or equivalent required, Associates Degree preferred. Healthcare experience preferred. Knowledge of medical terminology preferred. Knowledge of healthcare revenue cycle preferred. Required Licenses, Certifications and/or Registrations Basic Life Support (BLS) certification encouraged. Required Knowledge, Skills, Abilities Ability to thrive in a fast-paced setting while providing timely and exceptional customer service, demonstrating a consistently positive and professional demeanor, and maintaining accurate records. Ability to develop and maintain proficiency with insurance verification processes via multiple online and telephone insurance registry systems. Strong computer and technology skills. Proficient in the use of current technology, including Microsoft Office products, computers, email, copy machines, scanners, multi-line telephones, credit card machines and fax machines. Strong problem-solving and organization skills; ability to effectively prioritize work. Ability to remain calm, professional, and on-task during emergencies, high-volume or stressful times. Ability to be flexible and adapt to changing workloads, locations, and/or task assignments. Professional and effective written and verbal communication skills. Ability to identify and employ communication strategies appropriate to the audience and demonstrate sensitivity to others emotional, social and mental health needs. Proven ability to handle confidential information with discretion. Ability to develop and maintain accurate documentation and records. Basic mathematics skills and knowledge of healthcare revenue functions. Ability to maintain a clean, organized, and professional work environment. Ability to work in a team environment and to engage with others in a collaborative and constructive manner. Work Shift: SVC Contract 8 hour shifts in a 40 hour work week Working Location: Elma, WashingtonBenefits: Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security! We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities. Benefits offered by SPMC: Competitive Compensation Medical Prescription Dental (including Orthodontia) Vision Healthcare FSA and daycare FSA Daycare subsidized benefit Life Insurance Accidental Death and Dismemberment (AD&D) Short- and long-term disability Generous employer 403b match contributions for retirement 457 retirement account for additional funds Employee Assistance Program (EAP) Tuition reimbursement Smoking Cessation Assistance Employee Wellness Program Employee Committees to participate in such as Spirit Team Beautiful on-site gym for employees Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps Walking trails on site Additional Information: Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services. Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as: Hiking/ walking trails - whether you're looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world! Kayaking - There are many areas that are easily accessible and have beautiful views. Nature viewing - Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car) Fishing & Hunting - If you're looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks! Other activities - Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn. Nearby colleges - Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state. Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran. This policy covers admission and access to, and participation in, treatment and employment in the hospital's programs, activities, services, and employment. This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at **************.
$34k-39k yearly est. Auto-Apply 60d+ ago
Patient Processing Pre Cert Scheduling Specialist - Oifed
East Alabama Hospital 4.1
Auburn, WA jobs
EAMC MISSION At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control. POSITION SUMMARY The Patient Processing Pre-certification Scheduling Specialist functions in a high volume, fast-paced environment. The Specialist provides courteous and efficient service to patients and physician offices while scheduling requested appointments across multiple locations. Concise communication skills and excellent customer service are a must for this position. The Specialist should be a driven, self-motivated individual who is able to move between tasks quickly, making the most of their time. POSITION QUALIFICATIONS Minimum Education High School Diploma or equivalent Minimum Experience 1-2 years customer service experience, including working on a computer. Required Registration/License/Certification N/A Preferred Education Associate Degree in Business or Health related field, Knowledge of Medical Terminology Preferred, Knowledge of ICD-10 and CPT coding preferred Preferred Experience 1-2 years healthcare/hospital experience and/or customer service experience. 1-year computer experience and the ability to type and spell accurately. Preferred Registration/License/Certification Certification of Patient Accounts preferred. Other Requirements N/A
$35k-45k yearly est. 60d+ ago