ProMedica Toledo Hospital jobs in Cincinnati, OH

Responsibilities & Requirements Police officers patrol the assigned medical center to protect lives and property, to enforce laws, and to prevent crime. Police officers maintain visibility to establish police presence within the medical centers and other assigned areas/facilities. Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels parties to disputes; and assist medical staff when requested. REQUIREMENTS: Qualifications, Education, and Certifications: * High school diploma or GED. * Valid Ohio Driver license. * Completion of Ohio Peace Officer Training Commission police academy within 3 months of application. * Ability to obtain an Ohio Peace Officer Training Commission certificate upon hire. * Ability to acquire and maintain Secretary of State Police Commission (granted by KHN PD). * Ability to successfully complete annual OPOTA firearms qualification course. * Ability to obtain CPR certification upon hire. * Knowledge of applicable rules, regulations, policies and laws that address public safety related aspects in the health care setting (preferred). * Never charged or convicted with a disqualifying offense per Ohio Administrative Code 3701-13-05. Skills: Effective Working Relationships - The Police Department relies heavily on communication throughout all departments within the network, local law-enforcement agencies, and the community. Police Officers should have a proven ability to establish and foster effective working relationships with a broad number of stakeholders. Team Builder - An individual with a positive, infectious attitude who is willing to inspire and lead those around them. Accountability & Performance Measurement - The ability to hold oneself accountability and strive to achieve optimum performance. Excellent Communication - An individual who can communicate effectively with all levels of staff within the organization and the public - in person and in writing. Ability to listen to and understand opposing viewpoints and the ability to articulate policy and vision. Technically Skilled, Educated & Experienced - Someone who is educated and experienced in Police functions, investigations, technology and personnel management. COMPETENCIES: Trustworthy: * Demonstrates support of policies and procedures established by the organization * Represents the Network with a positive, professional attitude and professional appearance in all activities and communications * Personally champions and promotes KHN's corporate values, mission and culture, and does so with enthusiasm and sincerity * Is honest and fair in all interactions; honors commitments made to fellow employees and other departments * Positively champions change through sharing thoughts, feelings and rationale so that others understand personal and organizational positions * Consistently respects confidentiality of information Innovative: * Performs all activities in accordance with and in support of the Network's mission, vision, values and business objectives * Participates in strategic planning and public relations * Enhances professional growth and development through meetings and educational programs * Challenges paradigms by identifying assumptions in the way problems or situations are defined or presented and sees alternative ways to view or define problems * Champions continuous improvement which strategically aligns to the overall network goals and strategic plan * Displays willingness to problem-solve * Displays willingness to improve job functions Caring: * Provides an environment in which employees feel respected and informed * Works with Hospital and Network Administration to improve facility operations and efficiency in response to information provided by referring physicians, staff and patients * Maintains a clean and safe work area * Practices "service plus" attitude Competent: * Supervises the development of and maintains relationships with hospital staff * Works with Hospital administration and personnel to develop and coordinate communication materials and programs * Adheres to Network philosophy, policies, procedures, and supports its goals * Communicates effectively to customers of varying cultures, ages, and backgrounds * Performs other duties as assigned * Demonstrates knowledge and adherence to, departmental policies and procedures * Uses resources efficiently * Completes work assignments in a timely manner Collaborative: * Supports community initiatives by joining and actively participating in civic organizations that align with the mission and values of Kettering Health Network * Organizes and promotes professional relations events to foster and maintain professional relations as needs are identified * Attends departmental in-service and staff meetings * Displays team-oriented behavior and encourages teamwork in others * Responds positively to direction from supervisor professionally accepting constructive criticism Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach. Responsibilities & Requirements The Culinary Associate II: Performs basic food preparation and service tasks for retail areas, catering, ingredient room, and/or patient Room Service line. Handles food in accordance with HACCP principles and applicable food codes. Safely uses, cleans, and cares for equipment and work areas. Performs other duties as assigned. * Accurately manages position paperwork and processes (order-taking and preparation, cash register operations, cash-ups, refrigerator and freezer temperature monitoring forms, food temperatures on serving line, weighing and measuring ingredients, Room Service records, tray time paperwork, Physician Lounge and catering event paperwork for charging, etc.) * Follows correct hand hygiene procedures (washes hands after handling money and before handling food, uses gloves when handling ready-to-eat foods, etc.). * Utilizes appropriate scripting and responds to patients/internal and external customers (effectively uses HEAL principle, able to describe coffee drinks and other products, knows ingredients and allergens, responds to internal customers such as Dish Room staff, Supervisors, and to each other in a way that promotes collaboration etc.). * Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (cleans coffee brewers, espresso machine, display equipment, grill, fryer, scales, etc.). * Correctly date-marks food items, monitors for temperature control and follows First In First Out food storage procedures (uses FDA guidelines for dating, minimizes time TTC foods are out of refrigeration, etc.). * Prepares, assembles, serves, cooks, or bakes food and beverages per guidelines/recipes * As assigned, accurately handles cash and manages sales transactions through MyMicros software (routinely is ± $2.00 or less at end of sift, handles credit card and gift card transactions per guidelines, etc.). Job Qualifications: Able to walk and stand for long periods of time Able to push and pull wheeled carts Able to communicate effectively and follow oral and written instructions Able to tolerate frequent temperature changes, working around equipment that generates heat, steam and cold Preferred Qualifications High school diploma or GED preferred. Food service or customer service experience preferred Key Words: food, nutrition, meal service, food service, room service, chef, sous chef, culinary, food prep HOURS: Mon-Fri 6:30am-10:30am

We're Hiring: Certified Nuclear Medicine Technologist Top Pay & Flexible Schedules! HERE WE GROW AGAIN! Are you ready to bring your expertise in nuclear medicine to a team that values precision, patient care, and innovation? Join our effective healthcare team dedicated to excellence in patient care and cutting-edge medical imaging. We pride ourselves on fostering a supportive and innovative work environment. Apply today to make a positive impact in healthcare! Deliver patient care contributing to the efficient operation of the PET/CT unit, promoting clinical excellence and continuity of care. Job Summary: To provide patient care and technical skills in the operation of nuclear medicine equipment for diagnostic and evaluation purposes.

Responsibilities & Requirements The trauma data analyst/registrar reports to the Trauma Program Manager. This role oversees the trauma registry workload to ensure data abstraction, entry, coding, and reporting are completed within assigned timelines and with a high degree of accuracy. The analyst is responsible for the accuracy, validity of all data abstracted and entered into the database as well as all ICD-10 and AIS coding associated with this data. Responsible for ongoing training of registrars, accuracy of all reports generated from the database, and overall maintenance of Trauma Base. Also responsible for reporting of data to regional, state and national data banks. * High School graduate required. College degree related to HIS, medical records or data systems preferred. * Experience as a trauma registrar with minimum of 2 years of experience, CSTR and expertise in ICD-10 and AIS coding. * Experience in trauma registry reporting required. * Certification as a Certified Specialist in Trauma Registry required within 2 years of hire. * Proficiency in a word processing program required; Microsoft Word preferred. * Proficiency using computer database programs required: Excel preferred. Knowledge and skill in methods of filing and retrieval of information required. * Typing skills of 60 wpm required. * Must have knowledge of rules of grammar and punctuation with spelling skills. * Ability to plan, initiate responsibilities and follow through with a minimum of direct supervision Preferred Qualifications Experience with pulling reports from Trauma Base into Excel, with additional analyses required. Robust understanding of data validation. Familiar with the Trauma Quality Improvement program reports and ability to drill down into data. Familiarity with trauma verification process preferred. CAISS certification preferred or required within one year of hire. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements may include, but is not limited to: * Follow verbal and written safety guidelines• Perform required cleaning functions for designated work area• Document all daily assignments• Flexibility due to changes in schedule and/or staff shortage• Demonstrate proper use of Personal Protective Equipment (PPE) in all aspects of the job• Report any equipment issues to appropriate person or department• Engage with staff and patients in a professional manner• Record keeping and equipment storage• Regular and Hazardous waste handling as well as operating waste processing equipment• Sterile area cleaning such as the Operating rooms, sterile processing, and MRI• Delivering supplies to correct location• Operating the laundry equipment as well as changing curtains• Various utility duties as assigned Requirements: * 1 year of housekeeping and/or service-related field• Floor care experience• Able to lift/push/pull 10lbs to 25lbs daily• Demonstrate a high level of customer service towards staff and patients• Knowledge of electronic devices (computer, tablets, etc.)• Ability to read, write, communicate and understand written instructions given in English• Ability to stand and walk for long periods of time• Must have the ability to plan, initiate responsibilities and follow through with the minimum direction• Strong communication skills, attitude, and attendance Preferred Qualifications Preferred Qualifications:• High school diploma or GED Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Provides practice leadership, supervision, scheduling and daily management of the practice. Generally, supports 2-6 providers. Ensures a smooth and efficient operation of the practice to include, but not limited to, hiring and training staff, working with the physicians daily, monitoring and controlling costs, assuring accurate and timely charge capture and edit/error work queue resolution, and overseeing staff productivity. Assists in achieving the goals and objectives in support of KPN Operations Administration service line. Key Job Responsibilities: * DAY-TO-DAY MANAGEMENT: Collaborates with physician and staff to ensure positive patient experiences, maximizing patient flow, minimizing vendor disruptions, and effectively addresses complaints and issues. Manages the practice to include front desk procedures, bookkeeping, patient billing, office/clinical supplies, petty cash operation, budget, collections, insurance, and evaluates work process and patient service issues for continuous improvement opportunities. Completes/oversees coding and approval of invoices, reconciles credit card terminal and sends daily report to Finance, oversees cash collections and makes daily deposits per defined targets on cash collections. Develops preferred capture strategies with assistance of Operations Director. Works with Operations Administrator and/or Director of Operations in developing budget. * STAFFING NEEDS: Manages staff-to-physician ratio, adjusting staff schedules and filling in as needed. Processes staff time and attendance bi-weekly, monitoring and maintaining accurate PTO records, tardiness, and absences. Tracks physicians time-off according to their benefit summary. Conducts coaching, development, corrective action, staff evaluations, and provides reward and recognition to keep employees engaged and productive. Follows the Just Culture process as appropriate. Facilitates monthly staff meetings in support of POC and other KPN initiatives. Collaborates with KPN operations to prepare for monthly practice operations council meetings. * COMPLIANCE/QUALITY: Maintains confidentiality with patient records in accordance with HIPAA. Assists physicians with preparing, monitoring, and submitting CME expense reimbursement requests. Ensures the practice remains compliant with all regulatory agencies (e.g. CLIA, TDDD, OSHA, Board of Pharmacy, etc). Ensures drug samples are accurately tracked and dispensed in compliance with state regulations. Oversees condition of physical property and monitors security practices/policies. Ensures staff and physicians complete mandatory network requirements (e.g. safety education, corporate integrity education, immunizations, flu shot). * EPIC: Ensures staff captures updated patient demographic and insurance information at every patient encounter and update in Epic as appropriate. Oversees charge entry posting, ensuring all non-scheduled events (surgeries, hospital rounding, nursing home visits) are captured timely and entered in Epic appropriately and timely. Ensures the Daily Encounter Control Report is reconciled daily or no less frequently than twice per week. Ensures the Practice's charge review and claim edit work queues are worked to completion daily. Requirements: Education: Bachelor's degree in Business Management or related field required (experience may be considered in lieu of degree). Experience: Two - three years of experience in a medical office environment, with one - two years of management preferred. Must have a thorough knowledge of medical office operations to include billing systems. Ability to interpret and supervise business policies. Special ability to communicate and relate well with staff, physician(s) and the public. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements The LPN Care Navigator is responsible for: * Responsible for assisting the interdisciplinary medical home care team in the provision of care navigation activities, and working with selected patients as assigned by high risk status or multiple health care coordination needs. * In addition, the role assists the Care Manager and interdisciplinary team with access and utilization management improvements, proactive patient panel management, care facilitation and treatment coordination functions. * Upholds the standards of the system-wide customer service program. * Performs duties for practice or Network commensurate with applicable certifications and licensure when deemed necessary by Practice Manager. * Case load will be determined by accepted Regional and Network standards. Job requirements: * High school diploma or equivalent. * Graduate of accredited LPN program (or equivalent) with current Ohio license. * 1-year clinical experience in a medical/physician office setting. * Basic Life Support certification required. * Must be able to collaborate and communicate with Care Managers and interdisciplinary team as needed in planning follow-up care and appointments. * Must be able to collaborate with Health Coach and interdisciplinary team in planning follow-up care, as needed. * Must be able to communicate with patients regarding pre-visit planning, follow up after discharge, and scheduling urgent appointments and referrals to specialists. * Will also contribute to providing self-management support to patients. * Must have ability to prioritize and organize tasks with attention to detail. * Excellent interpersonal skills, good judgment, flexibility, initiative and ability to use critical thinking skills to problem solve. * Working knowledge of EPIC, six months to one year of patient care experience and/or medically-based clerical experience. * Knowledge of various patient lists/reports, overdue lab and imaging reports, referral reports, services needed for chronic conditions and other reports as requested. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Job Responsibilities: The job responsibilities and duties include: Identifying, analyzing, and researching frequent root causes of denials and develop corrective action plans for resolution of denials. Position will be required to be detailed oriented and formulated appeals researching and analyzing denial data and coordinating denial recovery responsibilities. Candidate will be required to be knowledgeable, understand, and apply critical thinking skills to the correct appeal methodology to help address various denials such as proving medical necessity and retro authorizations appeals. Specialist are required to apply the proper escalation of outstanding denials including submitting complaints to various agencies such as the Ohio Department of Medicaid and the Department of Insurance. In additional to denials, employee will address pre and post takebacks by health plans that are required to be investigated and appropriate action taken. Specialist must prioritize activities to work overturns in a timely manner to alleviate untimely filings is a must. Working with Insurance payers to ensure proper billing takes place on all assigned patient accounts. Depending on payer contract may be required to participate in conference calls, accounts receivable reports, compiles the issue report to expedite resolution of accounts. Works follow up report daily, maintaining established goal(s), and notifies Team Lead and/or Supervisor, of issues preventing achievement of such goal(s). Follows up on daily correspondence to appropriately work patient accounts. Assists Customer Service with Patient concerns/questions to ensure prompt and accurate resolution is achieved. Produces written correspondence to payers and patients regarding status of claim, requesting additional information, etc. Initiates next billing, assign appropriate follow-up and/or collection step(s), this is not limited to calling patients, insurers, or employers, as appropriate. Sends initial or secondary bills to Insurance payers. Documents billing, follow-up and/or assign collection step(s) that are taken and all measures to resolve assigned accounts. escalation to Supervisor/Manager of any issues or changes in billing system, insurance carrier, and/or networks. Works other duties as assigned.Writing appeals on denials including pre and post takebacks Contacting payer to acquire status of submitted appeal Joining payer calls and participating to address issues. Job Requirements: * High school Diploma or equivalent required. * Minimum of a year working denials in the healthcare setting Experience in Microsoft tools, Epic EMR Experience (preferred), Relay Health/ePremis Experience (preferred). * Experience with the Revenue Cycle - registration, medical records, billing, coding, etc. * Experience with managed care contract terms and federal payer guidelines * Experience with medical necessity guidelines and care coordination/case management functions * Experience with hospital billing (UB92 form) and coding requirements * Understanding of Revenue Cycle Processes * In depth understanding of explanation of benefits (EOB's) * Effective in identifying and analyzing problems. Generates alternatives and identifies possible solutions. * Timely resolution of claim edits allowing timely claim submission * Timely follow-up of unpaid claims, worked to ensure maximum reimbursement following compliant standards * Ability to work independently as well as collaboratively within a team environment * Excellent problem-solving skills * Creative ability to escalation of appeals * Excellent verbal, written and customer service communication skills. * Strong analytical ability and critical thinking skills required * Takes initiative * Creative problem-solving skills * Ability to meet deadlines * Personable, tactful and cooperative * Ability to work well with others * Ability to clearly communicate with and establish and maintain good rapport with peers, physicians, hospital administration, nurses and other healthcare team members required * Demonstrate integrity, objectivity, and thinking skills required * Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients, payor, customers and co-workers Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements * Demonstrates effective verbal and written communication skills. * Enter calls for service into the Computer Aided Dispatch (CAD) system. * Work in conjunction with the billing office to insure proper patient billing information. * Assist with submitting PCS and BA forms. * Confirms insurance coverage on appropriate portals for the insurance providers. * Ensure daily, weekly, and monthly statistical reporting. * General understanding of Zoll, preferred. * Maintains strict confidentiality in accordance with HIPAA regulations, as well as sensitive company and employee information. Job Requirements: * High School diploma or GED Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements The Cook: Cooks and seasons food for patients, employees, guests, and visitors following established recipes. Prepares and stores food in accordance with HACCP principles and applicable food codes. Safely uses, cleans, and cares for equipment and work areas. Performs other duties as assigned. * Accurately manages position paperwork (follows recipes and production sheets, completes forecasting documents, etc.). * Follows correct hand hygiene procedures (washes hands between tasks and whenever dirty, uses gloves when handling ready-to-eat foods, etc.). * Utilizes appropriate scripting and responds to patients/internal and external customers (responds to internal customers such as Cafeteria staff, Dish Room staff, Supervisors, Physician Lounge attendant, and to each other in a way that promotes collaboration). * Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (pays special attention to slicers, cleans ceiling of microwave, pulls items out of refrigerators to clean behind, etc.). * Correctly date-marks food items, monitors for temperature control, and monitors "use by" dates, ensuring food items are stored so foods with earliest "use by" dates are used first (effectively uses ice wands or other mechanisms to safely cool food, defrosts food properly, used FDA guidelines for dating, minimizes time TTC foods are out of refrigeration, stores food in proper order in walk-ins, etc.). * Prepares, assembles, serves, cooks, or bakes food and beverages per guidelines/recipes, meeting time deadlines for service. Job Qualifications High School diploma or GED required. Minimum of one-year cooking/baking experience required. Able to read and write English and follow oral and written directions. Able to walk and stand for long periods of time. Able to work with and around equipment that generates heat, steam, cold, etc. Able to follow recipes to prepare food. Demonstrates a working knowledge of HACCP and applicable food codes. Demonstrates appropriate knife skills. Preferred Qualifications Experience cooking from scratch and/or a la carte restaurant experience preferred. HOURS: 10:30am-7pm and will cover one shift 8am-4:30pm Key Words: food, nutrition, meal service, food service, room service, chef, sous chef, culinary, food prep Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Provides leadership, direction, coordination and support for Kettering College ("College") business and financial operations, in a manner consistent with organizational mission, vision, and values. Assumes primary responsibility for analysis, tracking, planning, and forecasting of college finances, efficiency analysis for budgets and forecasting, and creation of business plans for new academic initiatives. Up to 20% of time in the position annually will include service directly supporting the Kettering Health Main Campus CFO as directed, including financial management in healthcare and hospital operations. Performs other duties as assigned. Job Responsibilities * Skilled in gathering/evaluating data for use in planning, monitoring and providing recommendations for improvement. Strong verbal and written communication skills. * Able to communicate financial data clearly and effectively to expert colleagues, college personnel, board members, and others in non-financial fields. * Highly proficient with Microsoft office and financial software applications. * Provides day-to-day oversight of College budget, financial, and institutional support operations (e.g., physical plant, security, environmental services, etc.). * Prepares and presents periodic reports on financial results to the college Executive Council ("EC") and Board of Directors ("BOD"). * Assists directors, department chairs, faculty and other department leaders to develop action plans for cost efficiency/expense reduction. * Manages the activities of the College BODs' Finance Committee, working with the Committee Chair to schedule meetings, set agendas, provide requested information and reports, record minutes, and other related efforts to ensure the Committee operates effectively. * Assumes full responsibility for the development of the College's annual operating and capital budgets. * Identifies and manages initiatives aimed at optimizing college productivity and benchmarking operational performance excellence. * Works with College administration, department chairs, faculty, and staff to ensure ongoing communication and efforts to achieve organizational goals for financial improvement/cost reduction. * Provides education and assistance to College personnel regarding budget development and management. * Assumes full responsibility for all aspects of student finance operations. * Serves as key administrative liaison with Kettering Health Main Campus and Kettering Health for business, finance, physical plant concerns, security and related institutional support areas. * Serves as primary liaison and contributor to budget and financial management aspects of college grants throughout the grant cycle, including proposal development, award management, and reporting and compliance. * Other duties as assigned. Job Requirements * Bachelor's Degree in Accounting or Business Required. * Candidates with prior experience in higher education finance, student financial aid, and/or grants management. Preferred Qualifications * Master's Degree Preferred. * 3 to 5 years' experience in a related field preferred. * Prior supervisory experience preferred. * CPA Preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Job Responsibilities: * Associate's degree in Health Information Management by AHIMA or health-related field preferred, or a minimum five years' comparable experience in a hospital-related setting in health information release. * * Minimum Work ExperienceCredentialed or five years of experience in health information management in a related setting. * * Required SkillsMust possess excellent oral, written, and computer skills for accessing electronic patient records, ROI, and disclosure tracking. * Must be able to demonstrate excellent customer service and critical-thinking skills. * Must possess excellent computer skills in accessing patient records, maintaining and updating computerized ROI tracking system either through experience or dedicated education. * The individual must learn and be proficient in the network EPIC EHR applications within the first 90 days of starting the position. Job Requirements: * Must possess excellent oral, written, and computer skills for accessing electronic patient records, ROI, and disclosure tracking. * Must be able to demonstrate excellent customer service and critical-thinking skills. * Must possess excellent computer skills in accessing patient records, maintaining and updating computerized ROI tracking system either through experience or dedicated education. * The individual must learn and be proficient in the network EPIC EHR applications within the first 90 days of starting the position. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Job Responsibilities: * GI Technician (GI Tech) serves as a member of the interdisciplinary team and is responsible for assisting with patient care under the supervision of a professional nurse. * The GI Tech performs nursing care skills that have been delegated by the licensed nurse. * She/he plays an integral role in the patient care experience and both directly and indirectly impacts the perception of care. * The GI Tech reports to the charge nurse or clinical manager. * Paid On-Call is required for position. Preferred Qualifications Job Requirements: * High school diploma or equivalent. * Passes a pre-hire employment tests * Successful completion of KHN GI Tech orientation * GI endoscopy experience preferred in all aspecsts of endoscopy procedures * Preferred minimum of 1 year experience as a GI Tech or Endoscopy * GI scheduling of cases preferred * Front desk and pre/post op care of patient preferred * CPR certification Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Job Responsibilities: * Answer and complete telephone, pager and other communications efficiently * Adhering to hospital and departmental policies and procedures for eight hospital facilities, Kettering Behavioral Health, stand-alone Emergency Centers and KHN affiliates. * Maintain appropriate communication links with the department manager, co-workers, physicians, and other hospital personnel, as well as demonstrate effective communication with outside callers (patients, patients' families, and other members of the community) with excellent customer service skills. * Initiates and follows-through on emergency/clinical code procedures and emergency/clinical group paging to help ensure the safety of our patients, visitors and staff. * Ensures accurate and timely communication and follow-up to providers for KHMG answering service calls. * Must be available to work varied shifts (1st, 2nd, 3rd on occasion). * Must be available to work weekends (Friday, Saturday, Sunday). Performs other duties as assigned. Job Requirements: * High school diploma or equivalent required. * A minimum of 3 years of healthcare-centered customer service and telephone operator or call center experience are required. Preferred Qualifications Skills: * Strong spoken and written communication. * Strong listening skills. * Excellent customer service. * Attention to detail, with the ability to follow verbal or written directions precisely. These include call transfer, code, and provider paging protocols and call scripting. * Skilled in computer operations with the ability to work with multiple computer software programs. * Ability to multi-task and perform well under pressure, in a fast-paced environment, demonstrating flexibility and excellent decision-making skills. * Ability to problem-solve and work independently. * Ability to handle, monitor, and follow up on calls with emergent situations related to patient care that may be challenging in nature with efficiency. * Ability to use discretion and good judgement when receiving sensitive HIPAA related information from callers. New Hire/Annual Competencies * Able to effectively navigate diverse caller requests with little to no assistance from colleagues in most situations. * Handles calls in a timely manner. * Launches emergency clinical and disaster codes within a timely manner. * Facilitates ongoing timely communication with providers and other staff with necessary information to complete duties. * Properly follows established protocols and call scripting for call transfer, codes, and provider paging. * Appropriately follows department expectations for time spent in and out of the queue. * Live and recorded call monitoring * Messages sent to staff through Amion and Epic * HealthStream assessments * Call QA scoresheets * 1 on 1 meetings Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements The Nutrition Services Ambassador: Explains Room Service menu to patients, qualifies patients as full Room Service, Assist, or Non-Select. Delivers patient meal trays and unit supplies. Follows HACCP principles in completing tasks. Performs other duties as assigned. * Accurately manages position paperwork (tray delivery forms, Missed Meal Report, refrigerator and freezer temperature monitoring forms, etc.). * Follows correct hand hygiene procedures (sanitizes hands before and after entering patient rooms, washes hands as needed, etc.). * Utilizes appropriate scripting and responds to patients/internal and external customers (asks for two patient identifiers, confirms accuracy of tray, offers to open cartons, offers to get anything else the patient needs, effectively uses HEAL principle, etc.). * Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (sanitizes carts if used to transport dirty trays and at end of day, cleans unit coffee machines and refrigerators, etc.). * When assisting patients, ensures meal selections are in accordance with patient's diet order to ensure desired items are allowed, thus optimizing patient experience. * Puts patient as priority and focal point, routinely managing meal delivery to get trays to patient as quickly as possible and universally within the allotted 45 minutes. * Effectively orients patients to room service ordering process, accurately qualifies patients as full Room Service, Assist, or Non-select, and communicates this with Call Center Job Qualifications: Ability to walk and stand for long periods of time Ability to push and pull wheeled carts Ability to read and write English Ability to communicate effectively Ability to follow oral and written directions Ability to tolerate frequent temperature changes working with and around equipment that generates heat, steam, and cold Preferred Qualifications High school diploma or GED preferred. Food service or customer service experience preferred Key Words: food, nutrition, meal service, food service, room service, chef, sous chef, culinary, food prep, waiter HOURS: 6:45am-3:15pm - 8-hour shift, includes working every other weekend and holiday Week One: Monday, Friday, Saturday Week Two: Sunday, Friday Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements This network-service position, under the direction of the Pre-Access Manager, Kettering Health, is responsible to facilitate the patient intake process by performing accurate data entry of patient demographic and insurance information for patient's observation/inpatient services. The Representative reviews/verifies insurance benefits and notifies payers of observation and inpatient stay when required at each encounter to ensure accurate and complete billing. This highly visible position must be aware of the importance and impact this position has on KH denials. The representative provides exceptional customer service to our patients, providers and all other departments and is always expected and required to be exhibited. Demonstrates through behavior Kettering Health's mission, vision and services standards as outlined in the organization's training while adhering to department policy and HIPAA regulations. Subject matter expert with maintaining competence and using critical thinking skills to promptly resolve consumer inquires within assigned functional area(s). Always demonstrates successfully to resolve customer inquiries Surpasses and adheres to all established workflows, scripting, and department greetings Create exceptional customer experience by setting proper expectations and consistently following through with end- users Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s) Consistently demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, Pre-Access colleagues, and leaders Exceeds individual key department performance objectives such as quality assurance and productivity. Subject matter expert in knowledge of Pre-Access and Kettering Health offerings to provide exceptional services Always handles sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution. Perform other duties as assigned by department leaders Preferred Qualifications QUALIFICATIONS AND EXPERIENCE: * High school diploma required * College degree preferred in finance or healthcare field * Previous registration or billing experience preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * SME (Subject matter expert) with Insurance plans and processes * SME with Insurance portals and websites * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Computer literate and very strong with Microsoft Excel, Outlook, and Word while maintaining updates through email and Teams. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Exceeds Quality Assurance scores, and productivity * SME with insurance response history (deductible, co-insurance, co-pay and out of pocket) and EPIC Estimator tool * ability to perform as a collaborative team member. * Fully trained in pre-registration Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Responsibilities: * Assists Exercise Physiologist II with all aspects of the Sports Acceleration program to include initial assessment, instruction designing and implementing sport specific training and team training, assessing strength, power, flexibility, speed, and quickness * Operates all gym equipment and has computer knowledge * Promotes the services of sports medicine through public speaking, health fairs, and sporting events * Performs duties that commensurate with national certifications. Work is performed in areas where noise level requires raising your voice to be heard. Risk of exposure to infection exists. Volumes of work and time constraints are significant * Work involves interaction with outpatients. Hours can be irregular * Responsibility involves the maintenance of patient safety/well-being. Other duties as assigned Requirements: * Bachelor of Science degree in Exercise Physiology or Exercise Science required. * ECG competent * Current CPR certification Preferred Qualifications * ACLS certification and/or ACSM Exercise Specialist certification Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Responsibilities & Requirements Knowledge and Skills Required: Demonstrates through behavior Kettering Health's mission, vision, and service standards as outline in the organization's training. Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area. Adheres to all established workflows, scripting, and department greetings. Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users. Continuously achieves key department performance objectives such as quality assurance and productivity. Handles sensitive matters courteously and with professionalism. When appropriate, can escalate to leadership for proper awareness and/or resolution. Demonstrates consistent and punctual attendance. Upholds high energy and positive attitude, even when under pressure. Adapts quickly to change and balances multiple priorities in a fast paces environment. Thoroughly documents all interactions and consistently update consumer records in relevant technology system. Exhibits a desire to continuously learn, improve service delivery, and work in a team environment. Ability to schedule for multiple department/service areas in all hospital/ outpatient departments Ability to schedule various testing including but not limited to procedural scheduling including anesthesia cases. Perform other duties as assigned by department leaders. Qualifications and Experience: * High School Completion or equivalent * Previous clerical / physician office training * Epic/EMR 1 Year experience * Medical Terminology * Computer Literate with strong knowledge of Microsoft Office products * Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner. * Previous registration or scheduling experience preferred. * Excellent written and verbal communication skills Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.