Patient Care Coordinator jobs at ProMedica Toledo Hospital - 27 jobs

Department: Pulmonary Weekly Hours: 40 Status: Full time Shift: Days (United States of America) As the first team member a patient interacts with at a physician practice, the Patient Service Coordinator creates a positive, inviting tone. In this role, you greet and register patients, answer phone calls, take messages and schedule and reschedule patient appointments. You will also maintain the provider's schedule. You will assist the clinical staff with outgoing calls to patients, pharmacies or other providers as needed. The above summary of accountabilities is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS * High school diploma or equivalent * 1 year experience in a customer service or clerical setting PREFERRED REQUIREMENTS * Associates degree * Working knowledge of medical terminology, third party billing and referral procedures * Experience with EPIC EMS * 3 years' experience in a clerical or office function * 1 year experience in a medical office setting ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact ************************ Equal Opportunity Employer/Drug-Free Workplace

Job Details Kettering Health Soin|Beavercreek|Resource|Varied Responsibilities & Requirements 's major duties include, but are not limited to the following: * Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. * Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts * Ensuring that payer sources and payment arrangements and options have been discussed * Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) * Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account * Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: * Previous registration or scheduling experience strongly preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Ability to learn site specific patient processing software. * Computer literate and very strong with Microsoft Office Suite. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Flexible schedule to fit staffing needs. Education: * High school diploma required * One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Kettering Health Greene|Xenia|Full Time| Days Responsibilities & Requirements 's major duties include, but are not limited to the following: * Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. * Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts * Ensuring that payer sources and payment arrangements and options have been discussed * Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) * Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account * Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: * Previous registration or scheduling experience strongly preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Ability to learn site specific patient processing software. * Computer literate and very strong with Microsoft Office Suite. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Flexible schedule to fit staffing needs. Education: * High school diploma required * One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details System Services | Miamisburg | Full-Time | First Shift Responsibilities & Requirements This network-service position, under the direction of the Pre-Access Manager, Kettering Health, is responsible to facilitate the patient intake process by performing accurate data entry of patient demographic and insurance information for patient's observation/inpatient services. The Representative reviews/verifies insurance benefits and notifies payers of observation and inpatient stay when required at each encounter to ensure accurate and complete billing. This highly visible position must be aware of the importance and impact this position has on KH denials. The representative provides exceptional customer service to our patients, providers and all other departments and is always expected and required to be exhibited. Demonstrates through behavior Kettering Health's mission, vision and services standards as outlined in the organization's training while adhering to department policy and HIPAA regulations. Subject matter expert with maintaining competence and using critical thinking skills to promptly resolve consumer inquires within assigned functional area(s). Always demonstrates successfully to resolve customer inquiries Surpasses and adheres to all established workflows, scripting, and department greetings Create exceptional customer experience by setting proper expectations and consistently following through with end- users Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s) Consistently demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, Pre-Access colleagues, and leaders Exceeds individual key department performance objectives such as quality assurance and productivity. Subject matter expert in knowledge of Pre-Access and Kettering Health offerings to provide exceptional services Always handles sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution. Perform other duties as assigned by department leaders Preferred Qualifications QUALIFICATIONS AND EXPERIENCE: * High school diploma required * College degree preferred in finance or healthcare field * Previous registration or billing experience preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * SME (Subject matter expert) with Insurance plans and processes * SME with Insurance portals and websites * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Computer literate and very strong with Microsoft Excel, Outlook, and Word while maintaining updates through email and Teams. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Exceeds Quality Assurance scores, and productivity * SME with insurance response history (deductible, co-insurance, co-pay and out of pocket) and EPIC Estimator tool * ability to perform as a collaborative team member. * Fully trained in pre-registration Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Dayton | Full-Time | First Shift Responsibilities & Requirements Scheduler II The Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines. Scheduler provides accurate information so that all departments may view daily and maintains open communication with hospital departments and physician offices regarding schedule changes. Performs other duties as assigned. Job Requirements Minimum Education * High School Diploma * Minimum Work Experience * Minimum of 1 year of previous scheduling experience in a health care environment (e.g., physician office, clinic or hospital) Coding and pre-certification experience preferred Required Skills * • Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization • Strong computer skills. Familiar with Excel, Word, Windows • Must have excellent organizational skills and be detail oriented • Must be highly skilled in verbal communication, problem solving, prioritization and organization • Must be able to effectively handle a high volume of telephone calls and/or activity. • Must be able to handle multiple tasks and work in a high stress environment. • Must be proficient in EPIC Essential Functions * • Charts, records, files, and updates with correct demographics, codes, procedures and insurance information; prepares new records, organizes files and maintains records. • Works with providers and patients to obtain medical clearances for patients to have surgery • Schedules complex surgeries and procedures • Answers the phones in a professional and courteous manner • Professionally interacts with patients and their family members regarding scheduling surgery • Completes data entry in a timely and accurate manner • Completes daily surgical schedule and distributes as appropriate • Completes departmental filing • Sorts and distributes incoming and outgoing mail • Assures appropriate coordination with other hospital departments when special surgical needs occur • Maintain files and patient records in a confidential manner. • Collaboratively interacts with hospital surgery schedulers to ensure accurate scheduling takes place and is reflective in physician's template. Organizational Expectations New Hire/Annual Competencies * • Timeliness of scheduling; accuracy of scheduling; communication with patients and hospital departments • Number of cases canceled or postponed related to: o Lack of coordination with reps o Equipment needs or surgery dependent imaging was not coordinated/communicated with OR o Authorization (for the portion controlled by the employee) Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Outpatient Services | Centerville | Full-Time | First Shift Responsibilities & Requirements Infusion Scheduling The scheduler is responsible for the coordination of patient care between the physician office, the patient and various hospital departments. The scheduler must provide excellent customer service with good verbal and written communication skills. The scheduler must also have excellent computer skills, with the ability to multi-task between various hospital system applications. The scheduler must also be very detail oriented. The scheduler is also expected to maintain a high level of accuracy in addition to meeting department productivity requirements. Responsibilities & Requirements Responsibilities: * The scheduler is responsible for the coordination of patient care between the physician office, the patient and various hospital departments. * The scheduler must provide excellent customer service with good verbal and written communication skills. * The scheduler must also have excellent computer skills, with the ability to multi-task between various hospital system applications. * The scheduler must also be very detail oriented. * The scheduler is also expected to maintain a high level of accuracy in addition to meeting department productivity requirements. * The scheduler must also have the ability to review charts for accuracy in schedule advanced appointment types. Requirements: * High School Completion equivalent * High School Expected date letter in lieu of Diploma * High School Graduate * Basic Medical Terminology * Ability to work in a fast pace medical office environment * Excellent communication skills * Ability to Multi-task across multiple hospital platforms and applications * Ability to follow directions, accept orders and perform repetitive task Preferred Qualifications Preferred Qualifications: * A.D. in Business or health related field preferred. * Infusion scheduling for Oncology or Oncology coding and billing experience preferred. * Office assitant or clerical experience preferred. * At least 1 year of Epic/EMR experience preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details KH Washington Twp | Centerville | Full-Time | Days Responsibilities & Requirements Responsibilities: * Provides assessment of educational needs and facilitation of unit compliance. * Assists Clinical Nurse Manager in identification, planning, implementation, evaluation, and documentation of unit activities, projects, and hospital wide programs. Preferred Qualifications Qualifications: * Current RN licensure in the state of Ohio * Bachelor's degree preferred * CPR required * ACLS required within one year of employment * Minimum of 5 years clinical nursing experience * Certification in Specialty within 6 months * Demonstrated leadership and teaching abilities * Demonstrated professional and ethical behavior Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Incentives KH Washington Twp | Centerville | Full-Time | Days Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach. Responsibilities & Requirements Responsibilities: * Provides assessment of educational needs and facilitation of unit compliance. * Assists Clinical Nurse Manager in identification, planning, implementation, evaluation, and documentation of unit activities, projects, and hospital wide programs. Preferred Qualifications Qualifications: * Current RN licensure in the state of Ohio * Bachelor's degree preferred * CPR required * ACLS required within one year of employment * Minimum of 5 years clinical nursing experience * Certification in Specialty within 6 months * Demonstrated leadership and teaching abilities * Demonstrated professional and ethical behavior

Department: Patient Access Weekly Hours: 40 Status: Full time Shift: Days (United States of America) As a Patient Financial Advocate, you will ensure patients receiving services at ProMedica have been properly screened for financial responsibility and are informed of financial resources that are available. You will help patients complete the application process for any payer source including Medicaid, COBRA and all other public funding resources. You will coordinate with external vendors to ensure eligibility for possible insurance or government programs has been thoroughly reviewed and pursued. The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive. REQUIREMENTS * Associate's degree in business or healthcare related field or equivalent combination of education and experience * 2 years of progressive experience in a healthcare revenue cycle or clinical based department ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. Benefits: We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact ************************ Equal Opportunity Employer/Drug-Free Workplace

Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Dayton | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Vandalia | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Centerville | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Yellow Springs | Full-Time | First Shift Responsibilities & Requirements Under supervision of the Practice Manager, is typically the first point of contact (phone and in-person) for the office. Notifies office staff when patient is ready to be seen. Provides a wide variety of administrative support duties. The Front Office Specialist is responsible for: * Greets patients and visitors in a courteous and friendly manner. * Answers telephone calls, screens calls, arranges appointments, and referrals. * Obtains information, answers questions, and notifies physician or assistant of patient's arrival. * Prepares new records, organizes files, and maintains records. * Types correspondence, reports, e-memos, forms. * Sorts and distributes mail. * Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager. Job Requirements: * Completion of a high school diploma or equivalent. * Previous front office experience or background in general office work. * Ability to comprehend established office routines and policies. * Learns quickly from oral and written instructions. * Ability to operate a computer. * Knowledge of medical terminology. * Knowledge of CPT & ICD-9 coding. * Understand the ethics of confidentially. * Good organization skills * Tact and diplomacy Preferred Qualifications * electronic medical records experience * Epic training/experience Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Lebanon | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Englewood | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Fairborn | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Kettering | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Physician Office | Miamisburg | Full-Time | First Shift Responsibilities & Requirements Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties. Job Requirements: * High School Diploma or equivalent. * Previous front office experience or background in general office work. * Must be able to maintain confidentiality/discretion. * Must be patient, courteous, and tactful. * Ability to communicate and relate well with office staff, ancillary departments and the public. * Ability to follow direction, accept orders and perform repetitive tasks. * Computer literate in use of word processing and email. Preferred Qualifications * 1-year experience in a medical/physician office setting preferred * Experience in electronic medical records preferred. * Knowledge of medical terminology preferred. Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.