Promise jobs

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022," "Forbes Next Billion-Dollar Startups 2024," and Y Combinator's #1 GovTech startup. Role Overview Promise is seeking a Business Operations Associate to work directly with our leadership team on high-impact strategic and operational projects that drive growth, efficiency, and innovation. This role sits at the intersection of strategy, operations, and execution-ideal for someone with 2+years of post-MBA experience who thrives in fast-moving, analytical, and cross-functional environments. You'll own initiatives that touch revenue optimization, RFP automation, and internal enablement-partnering with GTM, Finance, Product, and Operations to improve how Promise scales. From building dashboards and streamlining workflows to automating complex government RFP processes and refining sales materials, your work will directly influence how Promise serves millions of people more efficiently. This is a rare opportunity to join a mission-driven growth-stage company, working on projects that blend strategic thinking with hands-on execution. What You'll Do * Lead and execute strategic special projects that improve company efficiency, revenue performance, and operational excellence. * Design and automate processes for RFP responses, pricing proposals, and contracting workflows in partnership with Sales, Legal, and Product. * Support revenue optimization through data analysis, pricing studies, and cross-functional coordination with Finance and GTM. * Develop internal tools and materials-from board decks and investor summaries to customer-facing sales enablement resources. * Model and track key business metrics, including pipeline velocity, deal conversion, cost efficiency, and program ROI. * Work with Product and Engineering to evaluate automation opportunities and operational tooling improvements. * Create executive-ready reporting and business insights that help guide decision-making across the organization. * Act as a utility player, stepping into ambiguous areas where leadership needs leverage to get critical projects done. What Will Enable You * MBA with 2+ years of post-graduate experience in business operations, consulting, investment banking, or strategy roles. * Proven ability to manage cross-functional projects from conception to implementation. * Strong analytical and problem-solving skills; able to translate complex data into actionable insights. * Excellent written and verbal communication, including experience building executive-ready materials (slides, memos, dashboards). * Comfort with SQL, Excel/Sheets modeling, and data visualization tools (Tableau, Looker, etc.). * Exposure to SaaS, GovTech, or mission-driven startups preferred. * Hands-on experience with CRM or workflow automation tools (HubSpot, Salesforce, Airtable, Notion, etc.). * Strong bias toward action - comfortable working autonomously and iterating quickly in an early-stage environment. * Deep alignment with Promise's mission to modernize public systems for the people who need them most. Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. * Equity for All: All full-time employees receive stock options to share in our company's success. * 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. * Hybrid Work: We collaborate in the office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Job Description Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. About the Role At Promise, we're harnessing AI to make government services more accessible, efficient, and human-centered. As a Data Scientist (AI), you'll experiment with and apply cutting-edge AI-from traditional ML models to the latest LLMs-to power applications that help families access essential services with dignity. You'll work across domains like OCR, document understanding, and classification, while also building generalist models that improve efficiency and reduce manual operations. This role blends research and application: sourcing from leading vendors and open-source projects, fine-tuning where needed, and deploying models into production systems that directly impact millions of lives. What You'll Do Experiment & build: Train, fine-tune, and evaluate ML models and LLMs for real-world government use cases. Apply AI in the field: Tackle challenges like OCR, document parsing, and classification to streamline services. Bridge research and impact: Source, adapt, and operationalize models from both open-source and vendor ecosystems. Improve efficiency: Enhance automation, reduce manual processes, and boost system performance across the platform. Shape the future: Push forward scalable, ethical AI solutions that redefine how people access public support. What Will Help You Succeed Experience: 5+ years in machine learning and statistical analysis; 1+ year working directly with deep learning or LLMs. Technical expertise: Hands-on experience with model training, fine-tuning, and validation for classification/regression tasks (ROC AUC, Precision, Recall, F1). Tools of the trade: Proficiency with frameworks like PyTorch, MLFlow, LightGBM, or similar. Mindset: Detail-oriented, rigorous, and adaptable-comfortable navigating a high-impact, evolving environment. Mission alignment: Passion for Promise's work and a commitment to building ethical, transparent AI solutions. Bonus: Experience in applied AI for fintech, govtech, or other regulated industries. Who Thrives at PromiseYou'll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real, measurable impact on people's lives. You take ownership and run toward problems, not away from them. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. You believe efficiency means “doing less.” We believe efficiency means doing better. How We Support Our People 100% paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Opportunities to travel and see the impact of your work Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US. Compensation Range: $150K - $215K

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview As a Product Designer at Promise, you'll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers. You will be a strategic partner to Engineering, Product, and Deployment Strategists, shaping strategy and driving clarity from discovery through shipping. You'll set a high bar for UI/UX and interaction design, steward our design system, and help transform real-world operational complexity into experiences that residents and agency teams love to use. This is a role for a maker-leader: you'll design, prototype, validate with users, and raise the bar for the whole organization while owning outcomes-not just tasks. What You'll Do Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on. Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams. Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build. Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces. Partner across the business. Work shoulder‑to‑shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption. Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence. Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post‑launch. Responsibilities (how you'll be measured) You consistently bring clarity to ambiguity and drive cross‑team alignment on the right problems to solve. Your work ships with high interaction and visual craft, measurably improving adoption, completion rates, and time‑to‑value. Our design system and patterns are stronger, faster to build with, and more accessible (AA+). Partners across Promise cite you as a strategic peer who improves products, experiences, and outcomes. You multiply the team-mentoring others, evolving rituals, and upleveling quality across the product surface area. What You'll Bring 8+ years designing complex, multi‑surface digital products (or equivalent impact), including substantial ownership at a senior IC level. A portfolio that demonstrates exceptional UI and interaction design, UX problem‑solving, and simplification of gnarly, horizontal problems. Systems thinking and experience building/evolving design systems at scale. Prototyping and research fluency-from framing hypotheses to running lightweight tests and synthesizing evidence. Storytelling and influence-clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment. Cross‑functional muscle-comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops. Nice to have: experience in fintech/govtech, payments or billing flows, accessibility and inclusive design, multilingual interfaces, or data‑heavy/AI‑assisted workflows. How We Support Our People 100% paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Opportunities to travel and see the impact of your work Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. About the Role As a Deployment Strategist at Promise, you'll be on the front lines of impact-owning outcomes, not tasks. You'll work hand-in-hand with government and utility partners to deeply understand their operations, pain points, and goals-then translate those insights into real, scalable solutions that drive measurable results. This is not a passive customer success role. You'll build, problem-solve, and strategize to ensure every deployment delivers lasting value-to our customers, their constituents, and Promise's bottom line. You'll push projects from launch to long-term growth, always focused on outcomes that matter: adoption, efficiency, revenue impact, and customer success. If you love digging into complexity, building systems that work in the real world, and turning customer needs into scalable impact-this is your arena. What You'll Do Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact. Own outcomes: Take full accountability for the success of each customer-from implementation to renewal, expansion, and long-term value creation. Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can. Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency-ensuring Promise becomes an indispensable partner. Turn insight into innovation: Surface what's working (and what's not) from the field to influence product direction and future investments. Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results. Communicate with conviction: Build trusted relationships across all levels-from line staff to senior executives-by delivering highly effective, innovative solutions. What Will Help You Succeed Experience: 5+ years in roles driving real outcomes-consulting, strategy, implementation, or customer success-ideally in SaaS, fintech, or govtech. Builder's mindset: You thrive in ambiguity, move fast, and care about building systems that actually work in the real world. Customer obsession: You go beyond surface needs to understand the “why” behind every request and solve for long-term success. Analytical horsepower: You're fluent in data, financial models, and metrics that define success-and you use them to guide decision-making. Eye for growth: You recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment. Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers. Flexibility & grit: You're energized by being close to the customer, field work, and the challenges of solving gnarly problems at scale. Who Thrives At PromiseYou'll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real, measurable impact on people's lives. You take ownership and run toward problems, not away from them. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. You believe efficiency means “doing less.” We believe efficiency means doing better. How We Support Our People 100% paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided in office Company retreats Opportunities to travel and see the impact of your work Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on what people need Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview The Call Center Associate at Promise is a vital team member, helping individuals manage utilities debt by providing clear, compassionate support. In this role, you will handle client inquiries via phone, email, and text, guiding clients through Promise's services and available financial relief programs. Based in Fairfield, CA, you will thrive in a fast-paced environment, offering clear communication and reliability. Your role is essential in helping clients regain financial stability. What You'll Do Respond to client inquiries through phone, email, and text, delivering accurate and clear communication. Assist bilingual clients in English and Spanish to fully utilize Promise's services. Escalate complex issues to the appropriate teams for swift resolution. Inform clients about special relief programs and assist them through the application process. Maintain detailed records of client interactions to ensure consistent, high-quality service. What Will Enable You Required: At least 1 year of experience in a call center or client service role. Required: Bilingual in English and Spanish to effectively support a diverse client base. Strong communication skills, dependability, and a positive attitude. Ability to stay organized while handling multiple inquiries and delivering high client satisfaction. Availability to work on-site full-time in our Fairfield, CA office. Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company's success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. On-Site Role in Fairfield, CA: Enjoy a focused, supportive environment with access to real-time guidance and resources to help you succeed. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview Promise's Sales team partners with government agencies and regulated companies such as utilities to modernize how they deliver essential services. Our platform helps these institutions eliminate inefficiency, improve outcomes, and create a better experience for the millions of people who rely on them. As an Account Executive reporting to COO Tom Keiser, you will drive new and expansion business across targeted agencies and enterprises. Each customer has unique procurement processes, and successful AEs at Promise see these as opportunities to demonstrate creativity and value. Instead of relying on generic enterprise playbooks, you will take a scrappy, strategic approach that aligns Promise's solutions with each client's mission and procurement context. You'll work closely with GTM leadership to shape outbound strategy, open new verticals, and build a repeatable motion as we expand nationwide. This is a hands-on role in a high-growth environment where your success directly influences how millions of people access benefits and essential services. What You'll Do Build and execute targeted account plans for government agencies and utilities. Navigate complex and slow procurement processes with patience and precision. Close new and expansion deals, delivering meaningful value to clients. Establish and grow relationships with senior stakeholders across public sector and regulated enterprises. Partner with Business Development and external advisors to generate and accelerate opportunities. Respond to and win strategic RFPs. Deliver tailored demos and presentations that align Promise's products with each client's needs. Partner with GTM leadership to design outbound strategies, define personas, and refine messaging for new verticals. Create structured prospecting workflows and continuously improve them based on performance data. Collaborate with Marketing and GTM Ops to improve lead quality, CRM accuracy, and pipeline performance. Deliver accurate forecasts and pipeline updates to GTM leadership. Share prospect feedback to inform the product roadmap and influence new features. Travel up to 50% to meet with customers and prospects. What Will Enable You 5+ years of experience selling software into public sector agencies, utilities, or similarly complex regulated industries. Proven track record of building and closing new business in long-cycle enterprise sales environments. Strong network and ability to leverage senior advisors to generate outbound opportunities. Experience developing sales playbooks, writing prospecting copy, designing cadences, and coaching teammates. Metrics-driven with proficiency using CRM and GTM tools (HubSpot, Salesforce, or equivalents). Demonstrated ability to navigate multifaceted procurement processes, from RFPs to enterprise contracts. Clear, persuasive communicator skilled at storytelling for both technical and non-technical audiences. Comfortable working in an early-stage, fast-changing environment with a willingness to iterate and adjust strategy quickly. Motivated by Promise's mission to improve how more than 80 million people access benefits and essential services. Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company's success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. About the Role Promise is looking for an Engineering Lead to guide the technical vision and team behind our Payment Plans platform-the engine of our business and a lifeline for families nationwide. Payment Plans empower residents with flexible, interest-free installment options, helping them avoid penalties while enabling utilities and governments to recover revenue more effectively. It's a product that creates a true win-win-and you'll be at the helm. You'll lead a high-performing engineering team, scaling the platform to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact-setting direction, building systems that last, and ensuring our work reflects Promise's dignity-first values. What You'll Do Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product. Own the roadmap: Partner with Product and Design to prioritize the right features-balancing usability, scalability, and measurable real-world impact. Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide. Elevate the resident experience: Deliver features that make it easier for families to stay on track-like flexible installments, smart reminders, and personalized plans. Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance. Automate what matters: Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts. Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field. Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence. What Will Help You Succeed Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects. Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals. Systems expertise: Strong background in backend systems, system design, and secure architecture. Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus). Problem-solving skills: Ability to turn complex challenges into simple, scalable solutions. Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly. Mission-driven energy: Belief in Promise's vision that better systems create more equitable outcomes. Bonus points: Experience in payments, civic tech, or public infrastructure. Who Thrives at PromiseYou'll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real, measurable impact on people's lives. You take ownership and run toward problems, not away from them. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. You believe efficiency means “doing less.” We believe efficiency means doing better. How We Support Our People 100% paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Opportunities to travel and see the impact of your work Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Job Description Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. PromisePay Overview PromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity. The mobile-friendly PromisePay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences. Role Overview The General Manager of Payment Plans owns Promise's largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations. You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding PromisePay's reach across State, Local, Utility, and Federal segments. What You'll DoBusiness Leadership Own overall business performance for PromisePay, including revenue growth, margins, and product adoption Define and execute strategies across new business, expansion, and operations Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets Drive high-quality implementations that improve time-to-value and lower delivery costs Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics Product and Operations Own the Payment Plans roadmap with a focus on stability, scalability, and innovation Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems Increase automation and improve usability to drive higher completion rates and reduce friction Apply data and behavioral insights to optimize customer engagement and revenue recovery Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics Sales and Market Growth Shape market messaging, value propositions, and segment-specific opportunities Partner with Sales to ensure alignment between customer needs and product capabilities Identify new opportunities where PromisePay can create high impact and strong unit economics Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion Who You Are 10+ years of experience in product, operations, or general management Experience in fintech, payments, SaaS, or regulated public-sector environments Track record of owning revenue or P&L and delivering strong business outcomes Skilled in cross-functional leadership across technical, operational, and customer-facing teams Highly analytical and data-driven, with experience building and managing KPIs Mission-driven leader committed to improving access, equity, and public-sector outcomes Who Thrives at PromiseYou'll love it here if: You are energized by building new businesses You thrive in environments with autonomy and ownership You can navigate ambiguity and bring clarity You care deeply about impact and execution Promise is not for you if: You prefer rigid structures over flexibility You are uncomfortable with change or rapid iteration You want to maintain rather than build How We Support Our People 100 percent employer-paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Hybrid work environment with three in-office days per week Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US. Compensation Range: $250K - $275K

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022," "Forbes Next Billion-Dollar Startups 2024," and Y Combinator's #1 GovTech startup. About the Role At Promise, we're building technology that helps families stay afloat-offering flexible, affordable payment solutions that turn financial stress into stability. As a Software Engineer, you'll design and scale the systems that make this mission possible. You'll spend most of your time hands-on with code, crafting robust microservices and distributed systems, while also mentoring teammates and shaping our engineering culture. This is a role for someone who loves to solve complex problems at scale, thrives in collaborative environments, and wants their work to have real-world impact. What You'll Do * Build with impact: Architect and implement scalable backend services that power our payments and financial products. * Code forward: Write and ship clean, maintainable, production-ready code. * Keep systems strong: Monitor, debug, and optimize distributed systems to ensure reliability and high availability. * Level up the team: Mentor engineers and contribute to a culture of learning, ownership, and engineering excellence. * Collaborate deeply: Work with infrastructure, product, and frontend teams to deliver reliable end-to-end solutions. What Will Help You Succeed * Experience: 3+ years developing production software with a focus on backend systems. * Systems expertise: Passion for building and debugging large-scale distributed systems. * Cloud fluency: Familiarity with AWS, GCP, or similar cloud platforms. * Mindset: Curious, autonomous, and accountable-with a drive to own problems end-to-end. * Bonus: Experience in payments or fintech environments. Who Thrives at Promise You'll love it here if: * You are energized by big, complex challenges and the opportunity to solve them. * You want your work to have a real, measurable impact on people's lives. * You take ownership and run toward problems, not away from them. * You value clear, candid, and constructive communication. Promise is not for you if: * You prefer hierarchy and rigid structures. We operate with freedom and responsibility. * You are uncomfortable with change. We move fast, adapt often, and expect agility. * You want a typical corporate culture. We are mission-driven, ambitious, and direct. * You believe efficiency means "doing less." We believe efficiency means doing better. How We Support Our People * 100% paid health coverage * Generous PTO and sick leave * Lunch, snacks, and coffee provided * Company retreats * Opportunities to travel and see the impact of your work * Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Job Description Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview As a Product Delivery Lead, you will serve as a vital link between government agencies and their constituents, crafting impactful software solutions that accelerate government relief programs. You will join a passionate team of engineers and operational experts committed to uplifting underserved communities. By deeply understanding customer challenges, you will use strategic problem solving, product intuition, and empathy to deliver data-informed solutions where they are needed most. What You'll Do Demonstrate grit and a 'whatever it takes' attitude to make our product successful with customers, addressing challenges proactively. Collaborate with government entities to understand diverse relief programs and evaluate customer needs, co-creating innovative solutions. Establish and track success metrics (e.g., program enrollment rates, benefit distribution efficiency) to ensure our products serve a broad audience effectively. Identify opportunities for product enhancements, experimentation, and launching new government relief initiatives. Partner closely with engineers to adapt and enhance Promise's solutions in alignment with customer goals. What Will Enable You A strong desire to empower people through government relief programs and enhance public service efficiency. A minimum of 5 years of experience collaborating with government entities or highly regulated industries. A completed undergraduate degree in a technical or analytical field, such as Mechanical Engineering, Math, Electrical Engineering, Computer Science, etc. A robust analytical mindset combined with a passion for using data to solve real-world problems. Ability to travel as required by customer needs, potentially 50% or more. Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company's success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US. Compensation Range: $110K - $185K

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview The Sales Engineer (SE) is a key player on Promise's sales team, acting as the product subject matter expert responsible for all technical aspects of the sales process. The Sales Engineer will technically qualify sales opportunities, perform assessments of customer requirements, anticipate and preemptively answer prospect's questions and objections, respond to technical RFPs, and communicate important prospect requirements to the product team. For qualified opportunities, SEs will be responsible for presenting overviews of Promise's solutions, demoing Promise's products in ways that are appropriate for both business and technical audiences, and creating implementation proposals and statements of work. Additional responsibilities include doing effective discovery, crafting innovative content, and developing technical documentation. The ideal candidate will possess a strong combination of selling and technical acumen, with an ability to surface customer business and technical requirements and figure out how they map to Promise products. What You'll Do Collaborate closely with your Account Executives to understand clients' needs and technical requirements, providing the critical link between sales and technical domains. Respond to technical questions in sales meetings with clarity and insight, highlighting our products' strengths. Develop concise, compelling content and documentation that address customer technical requirements and questions. Collaborate with the sales team to tailor presentations and demos, focusing on customer needs to speed up the sales process. Keep our technical content fresh and relevant, adapting to feedback and industry trends. Contribute technical knowledge throughout the sale process including contract discussions to aid deal closure and customer satisfaction. Detail the solutions we can offer to particular prospects in formal written documents (e.g. Statements of Work, responses to Requests for Proposals) Bring an optimistic and positive attitude, fostering a dynamic and enthusiastic environment to effectively collaborate with other members of the sales team What Will Enable You A Bachelor's degree in a technical field such as Computer Science, Engineering, Information Technology, or related field, or work experience that gives you equivalent technical acumen At least 5 years of experience in a solutions engineering role or similar in a dynamic environment such as software startups and/or fast-paced enterprise software companies. Experience working with government agencies, utility companies, and/or other large institutions (e.g. hospital systems, school districts, etc.) Experience using technology to assist low-income households Experience integrating with legacy/enterprise software systems A strong understanding of technical concepts and the ability to translate these into tangible benefits that will excite prospective customers Excellent verbal and written communication skills. You are capable of engaging and influencing various audiences, including executive, business, and technical audiences An ability to ask good questions and really listen to the answers; to discover what is driving fear, uncertainty, and confusion so that you can resolve it A collaborative approach, working closely with sales teams and adapting to evolving market demands. Willingness to travel as needed to meet with clients and support sales activities (~25-50% of the time). Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company's success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. About the Role At Promise we rely on data for every decision we make - from product and engineering to operations, finance, and everything in between. As our newest Data Engineer, you'll build and scale the systems that power data-driven decisions across the company. You'll work directly with a variety of stakeholders in the business - such as product, engineering, customer success, and finance - to design reliable and understandable data architectures, ship resilient pipelines, and create the foundational data products that drive our strategy and product. On Any Given Day, You Will: Own data architecture end-to-end. Every new project we build is slightly different - how do we capture, model, and serve critical business data so it's both flexible and straightforward. Automate operational workflows. Partner with business systems and platform teams to eliminate manual data handoffs and ensure every teammate has access to the data they need, where they need it. Enforce data quality at scale. Build tests, monitoring, and reconciliation systems that make datasets observable and anomalies actionable. Design and maintain scalable data models, decision tools, and analytics infrastructure to empower self-serve analytics and derive insight. Enable insights and experimentation. Support analytics, ML, and product engineering teams by exposing high-quality, comprehensible data through semantic layers, APIs, and real-time query systems. What Will Help You Succeed The data team at Promise is a team of builders. We identify problems both internal and external, then implement end-to-end data solutions. Have 5+ years of experience as a data or software engineer building data warehouses, pipelines, and distributed data systems. Can draw on a variety of modeling techniques to drive sustainable data solutions. Have deep hands-on expertise with a modern data stack, from ingestion to transformation (dbt, etc.), orchestration (Airflow, etc.), observability, and BI (Looker, Metabase, tc.). Have operated cloud data warehouses such as Snowflake, BigQuery, or Redshift, including schema design, security and permissioning, and data governance. Are comfortable writing production-grade code in Python or SQL languages, and integrating with CI/CD and infrastructure-as-code workflows. Enjoy partnering across disciplines-engineering, product, analytics-to translate messy business requirements into elegant data systems. Thrive as a self-starter in a fast-moving environment, owning both the technical design and the operational outcomes of your work. Who Thrives at PromiseYou'll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real, measurable impact on people's lives. You take ownership and run toward problems, not away from them. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. You believe efficiency means “doing less.” We believe efficiency means doing better. How We Support Our People 100% paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Opportunities to travel and see the impact of your work Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview Promise is seeking a Business Operations Associate to work directly with our leadership team on high-impact strategic and operational projects that drive growth, efficiency, and innovation. This role sits at the intersection of strategy, operations, and execution-ideal for someone with 2+years of post-MBA experience who thrives in fast-moving, analytical, and cross-functional environments. You'll own initiatives that touch revenue optimization, RFP automation, and internal enablement-partnering with GTM, Finance, Product, and Operations to improve how Promise scales. From building dashboards and streamlining workflows to automating complex government RFP processes and refining sales materials, your work will directly influence how Promise serves millions of people more efficiently. This is a rare opportunity to join a mission-driven growth-stage company, working on projects that blend strategic thinking with hands-on execution. What You'll Do Lead and execute strategic special projects that improve company efficiency, revenue performance, and operational excellence. Design and automate processes for RFP responses, pricing proposals, and contracting workflows in partnership with Sales, Legal, and Product. Support revenue optimization through data analysis, pricing studies, and cross-functional coordination with Finance and GTM. Develop internal tools and materials-from board decks and investor summaries to customer-facing sales enablement resources. Model and track key business metrics, including pipeline velocity, deal conversion, cost efficiency, and program ROI. Work with Product and Engineering to evaluate automation opportunities and operational tooling improvements. Create executive-ready reporting and business insights that help guide decision-making across the organization. Act as a utility player, stepping into ambiguous areas where leadership needs leverage to get critical projects done. What Will Enable You MBA with 2+ years of post-graduate experience in business operations, consulting, investment banking, or strategy roles. Proven ability to manage cross-functional projects from conception to implementation. Strong analytical and problem-solving skills; able to translate complex data into actionable insights. Excellent written and verbal communication, including experience building executive-ready materials (slides, memos, dashboards). Comfort with SQL, Excel/Sheets modeling, and data visualization tools (Tableau, Looker, etc.). Exposure to SaaS, GovTech, or mission-driven startups preferred. Hands-on experience with CRM or workflow automation tools (HubSpot, Salesforce, Airtable, Notion, etc.). Strong bias toward action - comfortable working autonomously and iterating quickly in an early-stage environment. Deep alignment with Promise's mission to modernize public systems for the people who need them most. Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company's success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Hybrid Work: We collaborate in the office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022," "Forbes Next Billion-Dollar Startups 2024," and Y Combinator's #1 GovTech startup. About the Role Promise is looking for an Engineering Lead to guide the technical vision and team behind our Payment Plans platform-the engine of our business and a lifeline for families nationwide. Payment Plans empower residents with flexible, interest-free installment options, helping them avoid penalties while enabling utilities and governments to recover revenue more effectively. It's a product that creates a true win-win-and you'll be at the helm. You'll lead a high-performing engineering team, scaling the platform to meet the growing demand from cities, states, and utilities across the country. This is a role for someone who thrives at the intersection of technology, leadership, and mission impact-setting direction, building systems that last, and ensuring our work reflects Promise's dignity-first values. What You'll Do * Lead by doing: Roll your sleeves up and build alongside the team, know the ins and outs of the product. * Own the roadmap: Partner with Product and Design to prioritize the right features-balancing usability, scalability, and measurable real-world impact. * Build for scale & trust: Ensure the platform is secure, composable, and capable of supporting governments and utilities nationwide. * Elevate the resident experience: Deliver features that make it easier for families to stay on track-like flexible installments, smart reminders, and personalized plans. * Stay hands-on: Dive into technical details when needed, from debugging production issues to optimizing system performance. * Automate what matters: Leverage AI and automation to eliminate inefficiencies, reduce operational overhead, and free teams to focus on what counts. * Collaborate cross-functionally: Partner with Customer Success and Operations to ensure seamless deployments and reliable performance in the field. * Raise the bar: Define and enforce standards for engineering quality, system reliability, and collaborative excellence. What Will Help You Succeed * Technical leadership: 6+ years building and scaling production software, including at least 2 years leading teams or projects. * Roadmap ownership: A track record of setting technical direction, aligning stakeholders, and delivering against ambitious goals. * Systems expertise: Strong background in backend systems, system design, and secure architecture. * Integration mindset: Experience working with legacy or third-party systems (government, fintech, or regulated industries a plus). * Problem-solving skills: Ability to turn complex challenges into simple, scalable solutions. * Adaptability: Comfort operating in a fast-paced, feedback-driven environment where priorities can shift quickly. * Mission-driven energy: Belief in Promise's vision that better systems create more equitable outcomes. * Bonus points: Experience in payments, civic tech, or public infrastructure. Who Thrives at Promise You'll love it here if: * You are energized by big, complex challenges and the opportunity to solve them. * You want your work to have a real, measurable impact on people's lives. * You take ownership and run toward problems, not away from them. * You value clear, candid, and constructive communication. Promise is not for you if: * You prefer hierarchy and rigid structures. We operate with freedom and responsibility. * You are uncomfortable with change. We move fast, adapt often, and expect agility. * You want a typical corporate culture. We are mission-driven, ambitious, and direct. * You believe efficiency means "doing less." We believe efficiency means doing better. How We Support Our People * 100% paid health coverage * Generous PTO and sick leave * Lunch, snacks, and coffee provided * Company retreats * Opportunities to travel and see the impact of your work * Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. About the Role As a Deployment Strategist at Promise, you'll be on the front lines of impact-owning outcomes, not tasks. You'll work hand-in-hand with government and utility partners to deeply understand their operations, pain points, and goals-then translate those insights into real, scalable solutions that drive measurable results. This is not a passive customer success role. You'll build, problem-solve, and strategize to ensure every deployment delivers lasting value-to our customers, their constituents, and Promise's bottom line. You'll push projects from launch to long-term growth, always focused on outcomes that matter: adoption, efficiency, revenue impact, and customer success. If you love digging into complexity, building systems that work in the real world, and turning customer needs into scalable impact-this is your arena. What You'll Do Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact. Own outcomes: Take full accountability for the success of each customer-from implementation to renewal, expansion, and long-term value creation. Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can. Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency-ensuring Promise becomes an indispensable partner. Turn insight into innovation: Surface what's working (and what's not) from the field to influence product direction and future investments. Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results. Communicate with conviction: Build trusted relationships across all levels-from line staff to senior executives-by delivering highly effective, innovative solutions. What Will Help You Succeed Experience: 5+ years in roles driving real outcomes-consulting, strategy, implementation, or customer success-ideally in SaaS, fintech, or govtech. Builder's mindset: You thrive in ambiguity, move fast, and care about building systems that actually work in the real world. Customer obsession: You go beyond surface needs to understand the “why” behind every request and solve for long-term success. Analytical horsepower: You're fluent in data, financial models, and metrics that define success-and you use them to guide decision-making. Eye for growth: You recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment. Cross-functional collaboration: You know how to turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers. Flexibility & grit: You're energized by being close to the customer, field work, and the challenges of solving gnarly problems at scale. Who Thrives At PromiseYou'll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real, measurable impact on people's lives. You take ownership and run toward problems, not away from them. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. You believe efficiency means “doing less.” We believe efficiency means doing better. How We Support Our People 100% paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided in office Company retreats Opportunities to travel and see the impact of your work Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on what people need Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview The Sales Engineer (SE) is a key player on Promise's sales team, acting as the product subject matter expert responsible for all technical aspects of the sales process. The Sales Engineer will technically qualify sales opportunities, perform assessments of customer requirements, anticipate and preemptively answer prospect's questions and objections, respond to technical RFPs, and communicate important prospect requirements to the product team. For qualified opportunities, SEs will be responsible for presenting overviews of Promise's solutions, demoing Promise's products in ways that are appropriate for both business and technical audiences, and creating implementation proposals and statements of work. Additional responsibilities include doing effective discovery, crafting innovative content, and developing technical documentation. The ideal candidate will possess a strong combination of selling and technical acumen, with an ability to surface customer business and technical requirements and figure out how they map to Promise products. What You'll Do Collaborate closely with your Account Executives to understand clients' needs and technical requirements, providing the critical link between sales and technical domains. Respond to technical questions in sales meetings with clarity and insight, highlighting our products' strengths. Develop concise, compelling content and documentation that address customer technical requirements and questions. Collaborate with the sales team to tailor presentations and demos, focusing on customer needs to speed up the sales process. Keep our technical content fresh and relevant, adapting to feedback and industry trends. Contribute technical knowledge throughout the sale process including contract discussions to aid deal closure and customer satisfaction. Detail the solutions we can offer to particular prospects in formal written documents (e.g. Statements of Work, responses to Requests for Proposals) Bring an optimistic and positive attitude, fostering a dynamic and enthusiastic environment to effectively collaborate with other members of the sales team What Will Enable You A Bachelor's degree in a technical field such as Computer Science, Engineering, Information Technology, or related field, or work experience that gives you equivalent technical acumen At least 5 years of experience in a solutions engineering role or similar in a dynamic environment such as software startups and/or fast-paced enterprise software companies. Experience working with government agencies, utility companies, and/or other large institutions (e.g. hospital systems, school districts, etc.) Experience using technology to assist low-income households Experience integrating with legacy/enterprise software systems A strong understanding of technical concepts and the ability to translate these into tangible benefits that will excite prospective customers Excellent verbal and written communication skills. You are capable of engaging and influencing various audiences, including executive, business, and technical audiences An ability to ask good questions and really listen to the answers; to discover what is driving fear, uncertainty, and confusion so that you can resolve it A collaborative approach, working closely with sales teams and adapting to evolving market demands. Willingness to travel as needed to meet with clients and support sales activities (~25-50% of the time). Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company's success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. Role Overview As a Product Delivery Lead, you will serve as a vital link between government agencies and their constituents, crafting impactful software solutions that accelerate government relief programs. You will join a passionate team of engineers and operational experts committed to uplifting underserved communities. By deeply understanding customer challenges, you will use strategic problem solving, product intuition, and empathy to deliver data-informed solutions where they are needed most. What You'll Do Demonstrate grit and a 'whatever it takes' attitude to make our product successful with customers, addressing challenges proactively. Collaborate with government entities to understand diverse relief programs and evaluate customer needs, co-creating innovative solutions. Establish and track success metrics (e.g., program enrollment rates, benefit distribution efficiency) to ensure our products serve a broad audience effectively. Identify opportunities for product enhancements, experimentation, and launching new government relief initiatives. Partner closely with engineers to adapt and enhance Promise's solutions in alignment with customer goals. What Will Enable You A strong desire to empower people through government relief programs and enhance public service efficiency. A minimum of 5 years of experience collaborating with government entities or highly regulated industries. A completed undergraduate degree in a technical or analytical field, such as Mechanical Engineering, Math, Electrical Engineering, Computer Science, etc. A robust analytical mindset combined with a passion for using data to solve real-world problems. Ability to travel as required by customer needs, potentially 50% or more. Benefits and Work Environment At Promise, we invest in our team's well-being, growth, and sense of ownership. Equity for All: All full-time employees receive stock options to share in our company's success. 100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents. Flexible Hybrid Work: We collaborate in office at least three days a week to stay connected and aligned as a team. Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise. Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. PromisePay Overview PromisePay is a convenient and flexible payment plan service that helps individuals repay past-due balances to utilities and municipalities. It supports customers who have fallen behind on energy, water, gas, property taxes, parking citations, and more. PromisePay makes repayment simple and transparent for residents while helping agencies recover more revenue and maintain essential service continuity. The mobile-friendly PromisePay experience enables customers to enroll in customized plans, view real-time balances, pay with a wide range of methods, receive automated reminders, and manage their payment information with ease. PromisePay integrates directly with utility and municipal Customer Information Systems to create an automated, seamless workflow between agency operations and customer payment experiences. Role Overview The General Manager of Payment Plans owns Promise's largest product line. This leader oversees the end-to-end business, spanning product strategy, go-to-market, operations, implementation, and customer outcomes. The role requires a metric-driven operator who can navigate large-scale public-sector environments, long procurement cycles, technical integrations, and regulatory and compliance considerations. You will be responsible for driving growth, strengthening margins, improving repayment outcomes for residents, and expanding PromisePay's reach across State, Local, Utility, and Federal segments. What You'll DoBusiness Leadership Own overall business performance for PromisePay, including revenue growth, margins, and product adoption Define and execute strategies across new business, expansion, and operations Partner with Sales, Marketing, and Finance to forecast revenue, prioritize opportunities, and manage budgets Drive high-quality implementations that improve time-to-value and lower delivery costs Improve performance across existing customers, including enrollment, repayment, and satisfaction metrics Product and Operations Own the Payment Plans roadmap with a focus on stability, scalability, and innovation Work closely with Engineering and client IT teams to deliver secure, sustainable integrations with Customer Information Systems Increase automation and improve usability to drive higher completion rates and reduce friction Apply data and behavioral insights to optimize customer engagement and revenue recovery Strengthen operational efficiency for agency partners, including reducing call center volume and improving satisfaction metrics Sales and Market Growth Shape market messaging, value propositions, and segment-specific opportunities Partner with Sales to ensure alignment between customer needs and product capabilities Identify new opportunities where PromisePay can create high impact and strong unit economics Develop thought leadership in repayment behavior and flexible payment programs to support upsell and expansion Who You Are 10+ years of experience in product, operations, or general management Experience in fintech, payments, SaaS, or regulated public-sector environments Track record of owning revenue or P&L and delivering strong business outcomes Skilled in cross-functional leadership across technical, operational, and customer-facing teams Highly analytical and data-driven, with experience building and managing KPIs Mission-driven leader committed to improving access, equity, and public-sector outcomes Who Thrives at PromiseYou'll love it here if: You are energized by building new businesses You thrive in environments with autonomy and ownership You can navigate ambiguity and bring clarity You care deeply about impact and execution Promise is not for you if: You prefer rigid structures over flexibility You are uncomfortable with change or rapid iteration You want to maintain rather than build How We Support Our People 100 percent employer-paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Hybrid work environment with three in-office days per week Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits, engage with assistance programs, set up flexible payment plans, and stay on track-while helping agencies increase efficiency, recover revenue, and deliver services with dignity. Our mission is to transform public systems so they work better for everyone, especially the most vulnerable. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders. We work hard and believe deeply in what we do. We're looking for excellent people to build innovative, resilient technology. Backed by over $50 million in funding from top investors - such as Reid Hoffman, Howard Schultz, Michael Seibel, Y Combinator, 8VC, The General Partnership, First Round Capital, Kapor Capital, XYZ Ventures, and Bronze Investments - Promise has been recognized as one of Fast Company's "World's Most Innovative Companies of 2022,” “Forbes Next Billion-Dollar Startups 2024,” and Y Combinator's #1 GovTech startup. About the Role At Promise, we're building technology that helps families stay afloat-offering flexible, affordable payment solutions that turn financial stress into stability. As a Software Engineer, you'll design and scale the systems that make this mission possible. You'll spend most of your time hands-on with code, crafting robust microservices and distributed systems, while also mentoring teammates and shaping our engineering culture. This is a role for someone who loves to solve complex problems at scale, thrives in collaborative environments, and wants their work to have real-world impact. What You'll Do Build with impact: Architect and implement scalable backend services that power our payments and financial products. Code forward: Write and ship clean, maintainable, production-ready code. Keep systems strong: Monitor, debug, and optimize distributed systems to ensure reliability and high availability. Level up the team: Mentor engineers and contribute to a culture of learning, ownership, and engineering excellence. Collaborate deeply: Work with infrastructure, product, and frontend teams to deliver reliable end-to-end solutions. What Will Help You Succeed Experience: 3+ years developing production software with a focus on backend systems. Systems expertise: Passion for building and debugging large-scale distributed systems. Cloud fluency: Familiarity with AWS, GCP, or similar cloud platforms. Mindset: Curious, autonomous, and accountable-with a drive to own problems end-to-end. Bonus: Experience in payments or fintech environments. Who Thrives at PromiseYou'll love it here if: You are energized by big, complex challenges and the opportunity to solve them. You want your work to have a real, measurable impact on people's lives. You take ownership and run toward problems, not away from them. You value clear, candid, and constructive communication. Promise is not for you if: You prefer hierarchy and rigid structures. We operate with freedom and responsibility. You are uncomfortable with change. We move fast, adapt often, and expect agility. You want a typical corporate culture. We are mission-driven, ambitious, and direct. You believe efficiency means “doing less.” We believe efficiency means doing better. How We Support Our People 100% paid health coverage Generous PTO and sick leave Lunch, snacks, and coffee provided Company retreats Opportunities to travel and see the impact of your work Hybrid work: we deeply value in-person collaboration and are in-office at least 3 days a week, but are flexible on working from home Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws. Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.