Proper Hospitality jobs - 82 jobs

Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman's iconic architectural stamp on Los Angeles. Designer Kelly Wearstler seamlessly elevates 147 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists. Discover a trio of inviting dining destinations in one historic location, alongside a refined split-level rooftop pool deck with uninterrupted views of the city lights; plus 12,000 square feet of distinctive event spaces, including two suites that integrate the building's sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements. Position Overview The Director of Operations is a senior hotel executive responsible for the daily leadership and performance of Rooms, Food & Beverage, Engineering, Valet, and Security operations at Downtown LA Proper Hotel. This role requires a highly visible, hands-on leader who leads from the floor, ensures operational excellence, and delivers consistently elevated guest experience in alignment with Proper Hospitality's brand and service standards. Roles & Responsibilities Operational Leadership Provide direct oversight of Rooms Division, Food & Beverage, Engineering, Valet, and Security operations, ensuring full compliance with applicable wage and hour laws, labor regulations, and Collective Bargaining Agreement (CBA) requirements Maintain a strong on-property presence, actively engaging with guests, teams, and leaders across all operational areas Ensure seamless coordination between departments and third-party partners to support smooth daily operations Labor Relations Effectively lead Rooms Division ensuring compliance with collective bargaining agreements and labor regulations Partner with People & Culture to support labor relations, grievance handling, contract adherence, and productive collaboration with bargaining units Balance operational efficiency with positive employee relations and service delivery Food & Beverage Leadership Provide strategic and hands-on leadership for all Food & Beverage operations, including restaurant, in-room dining, and events Drive service standards, quality control, guest satisfaction, and financial performance across all F&B outlets Collaborate with culinary and F&B leadership to ensure consistency, creativity, and brand alignment *Prior oversight of a full-scale Food & Beverage operation is preferred Guest Experience & Service Excellence Champion exceptional service standards across all guest touchpoints Actively participate in service recovery and guest engagement Monitor guest feedback and implement continuous improvements to enhance satisfaction and loyalty Financial & Performance Management Drive departmental performance against budgets, forecasts, and key performance indicators, including labor productivity and cost controls Partner with department heads to develop action plans that improve profitability while maintaining quality Support annual budgeting, forecasting, and capital planning initiatives Facilities & Safety Oversee Engineering operations to ensure the hotel is well maintained, safe, and operationally sound Ensure compliance with life safety, security protocols, and regulatory requirements. Oversee third-party (Engineering, Valet and Security, ensuring service standards, contract compliance, and guest safety expectations are met People Leadership & Culture Lead, coach, and develop department heads and management teams Build a strong leadership bench through mentoring, training, and succession planning Foster a culture aligned with Proper Hospitality values, emphasizing accountability, teamwork and guest-centric thinking Strategic Leadership Develop and implement strategies to maximize revenue, profitability, and guest satisfaction across all outlets Monitor and evaluate outlet performance metrics, including guest satisfaction scores, revenue targets, and operational efficiency Collaboration & Communication Work closely with hotel leadership, culinary, and sales teams to drive brand initiatives and special events Maintain strong relationships with external partners, vendors, and local community organizations Qualifications Minimum 8-10 years of progressive hotel operations leadership experience in luxury, lifestyle or design forward hotels Demonstrated Senior Leadership experience overseeing hotel operations with a focus on Food & Beverage in a hotel or lifestyle hospitality environment Experience managing unionized hotel departments in compliance with collective bargaining agreements preferred Proven ability to oversee **Engineering** and manage **third-party service providers** (Valet and Security). Proven leadership experience managing multiple outlets or multi-unit operations Strong financial acumen with experience in budgeting, forecasting, and analyzing P&L statements Deep understanding of F&B operations, including culinary, service, and bar management Hands-on, visible leader with excellent communication, problem-solving, and leadership skills Ability to develop high-performing teams and mentor future leaders Knowledge of local, state, and federal labor and liquor laws Passion for delivering exceptional guest experiences aligned with a lifestyle hotel brand Key Attributes Leadership: Inspires and motivates teams to deliver excellence Strategic Thinking: Able to plan and execute long-term goals while managing day-to-day operations Financial Acumen: Strong understanding of budgets, forecasting, and profitability Problem Solving: Proactively identifies issues and implements effective solutions Communication: Clear, persuasive, and approachable in all interactions Guest Focused: Committed to delivering exceptional guest experiences consistently Adaptability: Comfortable managing change and operating in a fast-paced environment Collaboration: Works effectively across departments to achieve organizational goals Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

San Francisco Proper Hotel is seeking a passionate Guest Experience Manager to elevate the guest journey through thoughtful service, proactive planning, and strong on-property leadership. Housed in a historic flatiron building in the heart of Mid-Market, San Francisco Proper offers a fresh interpretation of the urban hotel experience through timeless design, intuitive service, and meticulous attention to detail. Our 131 guest rooms are seamlessly layered among vibrant dining venues and dynamic public spaces, creating a truly immersive stay. Position Overview The Guest Experience Manager works closely with the Front Office team to ensure seamless daily operations, with a focus on VIP and group preparation, service recovery, and brand consistency. This role serves as Manager on Duty as needed and supports the Director of Front Office in driving operational excellence, guest satisfaction, and consistent brand execution. The position collaborates closely with Food & Beverage, Housekeeping, and Sales to ensure a cohesive, elevated guest experience across all touchpoints. Key Responsibilities Serve as Manager on Duty, providing visible leadership and support during hotel operations Support the Director of Front Office in maintaining operational excellence, guest satisfaction, and brand consistency across the Front Office and guest experience touchpoints Collaborate with Food & Beverage, Housekeeping, and Sales teams to ensure seamless coordination for VIPs, group arrivals, special requests, and service recovery Oversee and support guest arrivals and departures to ensure a smooth and welcoming experience Address guest needs, requests, and concerns in a timely, professional, and friendly manner Proactively manage service recovery through in-person interactions, Marriott GXP cases, emails, and guest feedback platforms Prepare for upcoming VIP and group arrivals, ensuring rooms, amenities, routing, and notes are accurately assigned and clearly communicated to all relevant departments Prepare and distribute daily VIP memos, sharing pertinent information with Front Desk and operational teams Conduct Proper Checks to ensure service standards, cleanliness, and brand presentation are consistently upheld across departments Support Front Desk operations during peak periods as needed Ensure timely and thoughtful responses to guest communications via Expedia, Booking.com, Revinate, and other platforms Assist with training, coaching, and development of Front Office team members Reinforce standard operating procedures and contribute to ongoing process improvements Ensure timecards and schedules are accurate and properly maintained in UKG Complete detailed shift notes and ensure clear handover communication Qualifications Prior experience in luxury or lifestyle hospitality preferred Minimum of two to three years of supervisory or management experience Strong organizational, planning, and problem-solving skills Excellent written and verbal communication skills Ability to lead calmly and confidently in a fast-paced environment Open availability, including weekdays, weekends, and holidays Salary $75,000-80,000 Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity ( Care Proper ), strive for excellence in everything we do ( Achieve Proper ), think creatively and resourcefully ( Imagine Proper ), and take pride in the style and culture that make us who we are ( Present Proper ). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

About the Hotel : With city lights and vintage brick as a backdrop, Downtown Los Angeles Proper reimagines luxury in the historic district, transforming an iconic Broadway Corridor landmark into a 147-room destination hotel. The creative vision of Kelly Wearstler seamlessly blends past and present through compelling design, vintage influence, and local art. Highlights include two destination restaurants, Cabrillo and Cara Cara, along with Dahlia, an intimate cocktail lounge, plus a city-view rooftop pool and a pair of one-of-a-kind suites fashioned from the building's former basketball court and indoor pool. Job Summary: As a Room Attendant, you will be responsible for maintaining the cleanliness and presentation of guest rooms and public areas within the hotel. Your primary duties include cleaning and replenishing rooms, ensuring that each guest has a pleasant and comfortable stay. Attention to detail, efficiency, and the ability to work independently are essential in delivering a high standard of cleanliness that meets or exceeds the hotel's expectations. Essential Job Duties and Responsibilities Guest Room Cleaning: Clean and sanitize guest rooms, including dusting, making beds, vacuuming carpets, and cleaning bathrooms to hotel standards. Change bed linens, replace towels, and replenish room amenities (e.g., soap, shampoo, toilet paper, etc.) as needed. Ensure that guest rooms are well-stocked with all necessary items, including linens, toiletries, and in-room supplies. Ensure all furniture and fixtures are free of dust and smudges and that room décor is neatly arranged. Check for any maintenance issues in the room, such as broken furniture, plumbing, or electrical problems, and report them to maintenance. Public Area Cleaning: Maintain cleanliness and tidiness in public spaces such as hallways, elevators, lobbies, and restrooms. Replenish supplies in public restrooms and keep them neat and hygienic. Assist with cleaning other hotel areas as needed, including staff rooms, storage areas, or banquet rooms. Guest Interaction & Service: Provide friendly and courteous service to guests, responding to any special requests or inquiries. Report any guest complaints or issues to the housekeeping supervisor or management promptly. Ensure that guest rooms are ready for early check-ins or late check-outs, adhering to the hotel's check-in/check-out policies. Health & Safety Compliance: Follow all health, safety, and sanitation guidelines while handling cleaning chemicals and equipment. Adhere to hotel procedures regarding cleanliness standards, maintaining a safe and hazard-free environment for guests and staff. Ensure that all cleaning products are stored safely and securely when not in use. Inventory & Supplies Management: Ensure that cleaning carts are stocked with necessary supplies for the shift. Monitor inventory levels of housekeeping supplies (e.g., cleaning agents, linens) and notify the supervisor when stock is low. Assist with the organization of linen closets, cleaning supplies, and equipment. Quality Control & Attention to Detail: Ensure all rooms meet or exceed the hotel's cleanliness and quality standards before guest check-in. Pay close attention to detail when inspecting rooms for cleanliness and organization. Maintain high standards of cleanliness even during high-traffic periods, ensuring consistency throughout the hotel. Team Collaboration: Work as part of a team with other housekeeping staff, following instructions from supervisors and collaborating to ensure rooms are cleaned efficiently. Communicate effectively with housekeeping supervisors, maintenance, and other hotel departments to resolve any issues or concerns. Assist with special cleaning projects or tasks as assigned by the housekeeping supervisor. Education and/or Experience High School Diploma or equivalent required. Previous experience in housekeeping or cleaning services is a plus but not required. Knowledge of cleaning techniques and use of cleaning equipment is beneficial. Skills/Specialized Knowledge Strong attention to detail, ensuring that rooms and public areas are cleaned to the highest standard. Ability to work independently with minimal supervision. Good communication skills to interact with guests and team members. Time management skills to complete tasks efficiently during a shift. Ability to follow instructions and hotel procedures for cleaning, safety, and guest service. Physical Demands Ability to sit or stand for extended periods of time. Ability to lift and move up to 35 pounds (e.g., linens, cleaning equipment). Frequent use of hands, fingers, and wrists for handling cleaning tools and operating equipment. Ability to work in a physically demanding environment with exposure to cleaning chemicals and equipment. Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

DOWNTOWN LA PROPER HOTEL Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett & Beelman's iconic architectural stamp on L.A. Designer Kelly Wearstler seamlessly elevates 148 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists. Discover a trio of inviting dining destinations in one historic location, helmed by James Beard Award-winners Suzanne Goin and Caroline Styne, along with a refined split-level rooftop pool-deck with uninterrupted views of city lights; plus 12,000 square feet of event spaces, including two suites that integrate the building's sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements. Job Overview As a Steward at our hotel, you will play a crucial role in maintaining the cleanliness and organization of our kitchen and dining areas. In addition to the responsibilities outlined, you will also contribute to the smooth operation of our culinary team through additional functions such as: Ensuring the cleanliness and sanitation of all kitchen surfaces, including countertops, stovetops, and food preparation areas, to meet health and safety standards. Assisting in receiving and storing deliveries of food and kitchen supplies, ensuring proper rotation and storage practices are followed to minimize waste and maintain freshness. Supporting kitchen staff during meal services by restocking supplies, assisting with food preparation, and promptly addressing any spills or messes to ensure a seamless dining experience for guests. Assisting with the setup and breakdown of banquet and catering events, including arranging tables, chairs, and linens, and assisting with food and beverage service as needed. Collaborating with the culinary team to identify areas for process improvement and implementing solutions to streamline operations and enhance efficiency. Assisting in the training and supervision of new stewards, ensuring they understand their roles and responsibilities and adhere to established procedures. Performing regular maintenance and cleaning tasks on kitchen equipment, such as dishwashers, ovens, and refrigerators, to ensure optimal performance and longevity. Assisting with inventory management by conducting regular stock counts, identifying shortages or excess inventory, and communicating with management to facilitate restocking orders as needed. Providing support during special events and promotions, including setup, service, and cleanup, to ensure a memorable and enjoyable experience for guests. Maintaining a positive and professional attitude at all times, fostering a collaborative and supportive work environment among team members. Additional Requirements: Excellent communication skills and the ability to work effectively as part of a diverse team. Physical stamina and the ability to lift heavy objects, stand for extended periods, and perform repetitive tasks. Previous experience in a similar role within the hospitality industry is preferred but not required. Familiarity with food safety and sanitation regulations and practices. Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

The Hotel Restaurant Busser plays a crucial role in ensuring a seamless dining experience for guests by setting tables, maintaining cleanliness, and supporting the wait staff. Beyond basic tasks, they contribute to the overall ambiance and efficiency of the dining area. Responsibilities: Prepare the dining room for guests by cleaning and setting tables, including arranging decorations, condiments, candles, napkins, service plates, and utensils. Ensure adherence to sanitation and safety policies to safeguard the establishment and patrons. Maintain the presentation of menus by keeping them clean, replacing damaged pages, cleaning chalkboards, and updating specials. Monitor table settings, removing finished courses, replenishing utensils, and refilling water glasses promptly. Remain attentive to any spills or special needs of guests. Assist the wait staff by setting up and restocking condiment stands, trash containers, and bus stations. Assist in closing the dining facility by cleaning chairs and tables, sweeping or vacuuming floors, and disposing of trash and recyclables. Stay updated on job knowledge by participating in staff training opportunities. Contribute to the organization's reputation by taking ownership of tasks, accepting new challenges, and seeking ways to enhance job performance. Anticipate guests' needs and provide proactive assistance to enhance their dining experience. Collaborate with kitchen staff to ensure efficient food delivery and service flow. Assist in maintaining inventory of dining supplies and report shortages or damages as necessary. Coordinate with other departments, such as housekeeping, to ensure cleanliness and organization throughout the dining area. Act as a liaison between guests and management, addressing any concerns or feedback promptly and professionally. Qualifications: Minimum of 1 year of experience as a Busser in a café, restaurant, or hotel setting. Positive attitude and a strong commitment to providing excellent service. Service-oriented mindset with the ability to work well in a team environment. Knowledgeable about practices within the Food & Beverage/Hospitality industry. Willingness to work flexible schedules, including evenings, nights, weekends, and holidays. Ability to collaborate effectively with colleagues across departments. Attention to detail, speed, and accuracy in performing job functions. Excellent teamwork and communication skills. Company Overview Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn't proper. We are seeking the best of the best-both within and outside the industry-to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding. To achieve our vision-to inspire and transport people-we seek like-minded candidates who embody our ethos, The Pillars of Proper: Care Proper: We are natural and gracious hosts to all. Achieve Proper: We are committed to excellence. Imagine Proper: We are resourceful. Present Proper: We have an appreciation for style and culture. Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category. We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

The Front Desk Agent at Ingleside Estate serves as the welcoming face of the hotels, creating memorable first impressions and ensuring an exceptional guest experience from arrival to departure. This role is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and assisting with inquiries in a warm, professional, and efficient manner. As the hub of guest communication, the Front Desk Host works closely with all departments to ensure seamless service and uphold the standards of Proper Hospitality. Essential Duties and Responsibilities Guest Services & Experience Greet and welcome all guests with warmth, professionalism, and attentiveness. Perform accurate and efficient check-in, check-out, and cashiering procedures. Respond to guest inquiries and resolve complaints with courtesy, urgency, and discretion. Provide information on hotel amenities, services, and local attractions to enhance guest stays. Coordinate special requests, such as room preferences, transportation, or dining reservations. Reservations & Communication Manage reservations and room assignments to maximize occupancy and guest satisfaction. Answer and direct phone calls in a courteous and professional manner. Communicate effectively with housekeeping, maintenance, and other departments to ensure guest needs are met promptly. Maintain accurate records of guest accounts, charges, and payments. Operational Excellence Ensure the front desk area is clean, organized, and welcoming. Follow established cash handling and credit policies with precision and accountability. Assist with nightly audit processes when needed. Support other team members and contribute to a collaborative, service-driven environment. Attendance & Professionalism Arrive on time for scheduled shifts, in proper uniform, and ready to work. Adhere to all rest and meal break standards, as well as the company's attendance and punctuality policies. Maintain a professional demeanor, grooming, and appearance in line with company standards. Safety & Compliance Adhere to all hotel policies, procedures, and safety standards. Protect guest privacy and confidentiality in accordance with company and legal standards. Immediately report any suspicious activity, security concerns, or maintenance issues. Physical Demands Standing and walking for extended periods (up to 8 hours per shift). Frequent use of computers, telephones, and office equipment. Occasional bending, reaching, or lifting items up to 20 lbs. (e.g., luggage, office supplies). Ability to maintain focus and composure in a fast-paced environment. Education and Experience Previous front desk, concierge, or guest service experience preferred. Proficiency with property management systems strongly preferred. Strong communication and interpersonal skills. Ability to multitask, prioritize, and remain calm under pressure. Flexible availability, including evenings, weekends, and holidays. Certifications Must obtain and maintain a valid Responsible Beverage Server (RBS) certificate throughout employment, in compliance with California state law. About Avalon PS HM, LLC Avalon PS HM, LLC is a dynamic and diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy is straightforward: excellence is our standard, and anything less simply doesn't meet our expectations. We actively seek out the best talent, both from within the industry and beyond, to join us as we build a new kind of lifestyle hospitality company-one inspired by timeless traditions and focused on innovation. The work we do is challenging and fast-paced, but it's also incredibly rewarding. Avalon Hotel & Bungalows Palm Springs An old-world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it's no secret why Avalon's sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s. Ingleside Estate At the historic Ingleside Estate & Melvyn's Restaurant, an old Hollywood glamour runs deep: Built in the 1920's for the heirs to the Pierce Arrow Automobile Company, it was later purchased in 1935 by Palm Springs pioneer Ruth Hardy. Through the years, Ingleside served as a Palm Springs escape for A-list names including Frank Sinatra, Marlon Brando, Marilyn Monroe, and Elizabeth Taylor, with a legacy that's still felt in its serene, hedge-lined grounds. A relaxed elegance is palpable throughout the 30 Spanish Revival rooms and suites, and on the lush lawn with pool and hot tub. The iconic dining experience of Melvyn's restaurant and lounge completes this picturesque setting to play and escape it all. Equal Opportunity Employer At Avalon PS HM, LLC, we are committed to providing equal employment opportunities to all employees and applicants. We make decisions based on merit, regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other characteristic protected by federal or state law. We utilize E-Verify to verify the identity and employment eligibility of all new hires. Fair Chance Hiring In compliance with local Fair Chance Hiring Ordinances, Avalon PS HM, LLC will consider qualified applicants with criminal histories on an individualized basis, ensuring fair treatment and equal opportunity for all.

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We are seeking an experienced, detail-oriented Housekeeping Manager to lead our housekeeping operations and ensure every guest room and public space reflects the impeccable standards of Kelly Wearstler's design vision. This role requires a passionate leader who can inspire a team to maintain the pristine presentation and sophisticated ambiance that defines Santa Monica Proper Hotel. Position Summary The Housekeeping Manager, reporting directly to the Director of Housekeeping, is responsible for overseeing all housekeeping operations and staff to ensure the cleanliness and maintenance of guest rooms, public spaces, and employee areas. The incumbent will lead and collaborate with the housekeeping team to uphold brand standards, enhance guest and employee satisfaction, and optimize departmental financial performance. Position Responsibilities Establish and communicate clear guidelines and expectations to the housekeeping team to ensure efficient and effective operations Motivate, coach, counsel, and discipline all Housekeeping personnel according to Santa Monica Proper policies and procedures Conduct pre-shift meetings for room attendants and house attendants Supervise and participate in the cleaning, inspecting, and maintenance of guest rooms, public areas, and colleague spaces, ensuring adherence to brand standards Develop and maintain comprehensive housekeeping standards and procedures, ensuring compliance across all areas Assist in procurement processes, including purchasing supplies, managing inventory, and overseeing the use of chemicals and equipment Foster a culture of continuous improvement and excellence among team members, providing support and guidance as needed Implement and maintain an effective inspection program covering guest rooms, public areas, staff workspaces, storage areas, and laundry facilities Demonstrate proficiency in the operation and maintenance of departmental equipment, and communicate procedures to team members Address and resolve guest issues and complaints promptly and effectively, ensuring a high level of satisfaction Develop and implement training programs for housekeeping staff to enhance skills and knowledge, promoting professional growth within the department Collaborate with other departments, such as Front Office and Maintenance, to ensure seamless coordination and resolution of issues impacting guest satisfaction Monitor and analyze departmental performance metrics, such as cleanliness scores and guest feedback, and implement strategies to improve results Conduct regular meetings with the housekeeping team to discuss performance, address concerns, and foster a positive work environment Stay updated on industry trends, best practices, and innovations in housekeeping operations, incorporating relevant changes into existing practices Ensure compliance with all relevant health, safety, and environmental regulations, maintaining a safe working environment for all staff members Qualification Standards Specific Job Knowledge, Skills & Abilities Bachelor's Degree preferred but not required Spanish language proficiency is preferred but not required Strong attention to detail and excellent organizational and time management skills Exceptional verbal and written communication abilities, with the capacity to interact effectively with employees and guests in a courteous and service-oriented manner Flexibility to work varied shifts, including evenings, weekends, and holidays Education A degree in Hospitality Management or a related field is a plus Experience Prior experience in luxury or lifestyle hotels preferred Minimum of 2-3 years' experience in a managerial role within housekeeping, preferably in a luxury or lifestyle hotel setting Excellent organizational and planning skills Strong verbal and written communication skills Ability to work under pressure Flexible schedule - Willing and able to work shift duties that may include evenings, weekends and holidays Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job Extended periods of standing, walking, bending Computer work at desk (typing, viewing screens) Light lifting/carrying (up to 25 lbs) Reaching, grasping, fine motor skills Clear speech and hearing for guest/staff communication Visual acuity for paperwork and computer tasks Ability to move between hotel areas quickly Occasional long shifts (8-12 hours) May require weekends/holidays Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

On-Call Banquet Bartender The On-Call Banquet Bartender is responsible for providing warm, professional, and efficient beverage service during private events, banquets, weddings, and functions at Avalon Palm Springs and Ingleside Estate. This role requires an engaging personality, strong mixology knowledge, and the ability to work in a fast-paced, event-driven environment while ensuring exceptional guest experiences. Key Responsibilities • Prepare and serve alcoholic and non-alcoholic beverages to guests during events, following recipes and service standards. • Set up, stock, and break down banquet bar stations in accordance with event requirements. • Ensure compliance with Responsible Beverage Service standards, checking IDs and monitoring alcohol consumption responsibly. • Maintain a clean, organized, and well-stocked bar area throughout service. • Suggest and prepare specialty cocktails and beverages to enhance guest experience. • Handle cash and credit card transactions accurately when required. • Support banquet and event staff by assisting with guest requests and ensuring seamless service flow. • Maintain complete knowledge of menu items, event beverage packages, and wine lists. • Uphold a professional appearance, attitude, and adherence to brand standards at all times. • A key requirement for this role is punctuality, including showing up on time for scheduled shifts, ready to work, and adhering to all rest and meal break standards as well as the company's attendance policy. Qualifications • Minimum 1 year of bartending experience, preferably in a banquet, event, or hotel environment. • Must be at least 21 years of age. • Strong knowledge of cocktail preparation, wines, beers, and beverage service standards. • Must be able to obtain a valid Riverside County Food Handler's card and Responsible Beverage Server (RBS) certification throughout employment. • Ability to transport, move, and set up bar equipment and supplies; lift, carry, push, or pull up to 50 pounds without assistance. • Ability to stand for extended periods and work in varied indoor and outdoor banquet environments. • Flexible availability required, including nights, weekends, and holidays. • Excellent communication, multitasking, and guest service skills. Additional Details Position: On-Call Banquet Bartender (Non-Exempt, Hourly + Tips) Schedule: On-Call (event-based schedule, includes evenings, weekends, and holidays) Locations: Avalon Hotel & Bungalows Palm Springs and Ingleside Estate About Avalon PS HM, LLC Avalon PS HM, LLC is a dynamic and diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy is straightforward: excellence is our standard, and anything less simply doesn't meet our expectations. We actively seek out the best talent, both from within the industry and beyond, to join us as we build a new kind of lifestyle hospitality company-one inspired by timeless traditions and focused on innovation. The work we do is challenging and fast-paced, but it's also incredibly rewarding. Avalon Hotel & Bungalows Palm Springs An old-world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it's no secret why Avalon's sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s. Ingleside Estate At the historic Ingleside Estate & Melvyn's Restaurant, an old Hollywood glamour runs deep: Built in the 1920's for the heirs to the Pierce Arrow Automobile Company, it was later purchased in 1935 by Palm Springs pioneer Ruth Hardy. Through the years, Ingleside served as a Palm Springs escape for A-list names including Frank Sinatra, Marlon Brando, Marilyn Monroe, and Elizabeth Taylor, with a legacy that's still felt in its serene, hedge-lined grounds. A relaxed elegance is palpable throughout the 30 Spanish Revival rooms and suites, and on the lush lawn with pool and hot tub. The iconic dining experience of Melvyn's restaurant and lounge completes this picturesque setting to play and escape it all. Equal Opportunity Employer At Avalon PS HM, LLC, we are committed to providing equal employment opportunities to all employees and applicants. We make decisions based on merit, regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other characteristic protected by federal or state law. We utilize E-Verify to verify the identity and employment eligibility of all new hires. Fair Chance Hiring In compliance with local Fair Chance Hiring Ordinances, Avalon PS HM, LLC will consider qualified applicants with criminal histories on an individualized basis, ensuring fair treatment and equal opportunity for all.

The Area Director of Food & Beverage is responsible for overseeing the entire food and beverage operations at Avalon Palm Springs and Ingleside Estate, ensuring exceptional service and operational excellence across both properties. This role will lead, direct, and manage all aspects of food and beverage service, including budgeting, staff management, menu planning, quality control, and customer satisfaction. The ideal candidate will have a strong background in high-end hospitality and a passion for creating unforgettable guest experiences. Key Responsibilities: Oversee day-to-day operations of all food and beverage outlets at Avalon Palm Springs and Ingleside Estate, including banquets. Develop and implement effective operational procedures to maximize efficiency, quality, and guest satisfaction. Ensure compliance with all health, safety, and sanitation regulations. Monitor food and beverage costs, labor, and inventory, ensuring financial targets are met. Lead, mentor, and develop food and beverage management team across both locations. Foster a positive and collaborative work environment. Develop and execute training programs for staff to maintain high service standards and promote career growth. Conduct regular performance evaluations and provide feedback to staff, addressing any performance or behavioral issues as needed. Maintain a strong presence in all food and beverage outlets, interacting with guests to ensure high levels of satisfaction and resolve any concerns promptly. Oversee the execution of banquets and catering services to meet guest needs. Collaborate with other departments to ensure seamless guest experiences, from arrival to departure. Prepare and manage annual food and beverage budgets for both properties, ensuring profitability while maintaining quality service. Analyze financial performance reports and take corrective actions to improve results. Oversee inventory control and ordering to minimize waste and maximize cost efficiency. Collaborate with the culinary team to develop seasonal menus that align with the brand's vision, local trends, and guest preferences. Continuously evaluate and update beverage offerings to ensure a diverse and high-quality selection. Monitor food quality, presentation, and portion control to maintain consistency. Work with the sales and marketing team to develop promotional strategies for food and beverage offerings, increasing visibility and guest engagement. Build relationships with vendors, local businesses, and the community to promote Avalon Palm Springs and Ingleside Estate as premier destinations for dining and events. Collaborates with senior leaders to implement strategic initiatives. Assist with implementing company-wide policies and procedures to ensure brand consistency across both properties. Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field, preferred. At least 5-7 years of progressive leadership experience in food and beverage management, preferably in luxury hotel or resort settings. Strong experience with food and beverage operations, catering, and special events management. Experience managing teams across multiple properties or locations is a plus. Bi-lingual in Spanish is preferred. Must be able to work flexible hours, including evenings, weekends, and holidays. Skills & Competencies: Proven ability to lead and motivate teams while maintaining a focus on guest satisfaction and financial performance. Strong financial acumen with the ability to analyze and manage budgets, costs, and revenues. Exceptional communication, interpersonal, and leadership skills. Deep understanding of food and beverage trends, industry standards, and best practices. Ability to work under pressure in a fast-paced environment. Proficiency with food and beverage management software (POS systems, inventory software, etc.). Physical Requirements: Ability to stand for extended periods. Ability to lift up to 30 pounds when necessary. Ability to work in a fast-paced and sometimes physically demanding environment. About Avalon PS HM, LLC Avalon PS HM, LLC is a dynamic and diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy is straightforward: excellence is our standard, and anything less simply doesn't meet our expectations. We actively seek out the best talent, both from within the industry and beyond, to join us as we build a new kind of lifestyle hospitality company-one inspired by timeless traditions and focused on innovation. The work we do is challenging and fast-paced, but it's also incredibly rewarding. AVALON HOTEL & BUNGALOWS PALM SPRINGS An old-world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it's no secret while Avalon's sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s. INGLESIDE ESTATE At the historic Ingleside Estate & Melvyn's Restaurant, an old Hollywood glamour runs deep: Built in the 1920's for the heirs to the Pierce Arrow Automobile Company, it was later purchased in 1935 by Palm Springs pioneer Ruth Hardy. Through the years, Ingleside served as a Palm Springs escape for A-list names including Frank Sinatra, Marlon Brando, Marilyn Monroe, and Elizabeth Taylor, with a legacy that's still felt in its serene, hedge-lined grounds. A relaxed elegance is palpable throughout the 30 Spanish Revival rooms and suites, and on the lush lawn with pool and hot tub. The iconic dining experience of Melvyn's restaurant and lounge completes this picturesque setting to play and escape it all. Equal Opportunity Employer At Avalon PS HM, LLC, we are committed to providing equal employment opportunities to all employees and applicants. We make decisions based on merit, regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other characteristic protected by federal or state law. We utilize E-Verify to verify the identity and employment eligibility of all new hires. Fair Chance Hiring In compliance with local Fair Chance Hiring Ordinances, Avalon PS HM, LLC will consider qualified applicants with criminal histories on an individualized basis, ensuring fair treatment and equal opportunity for all.

The Banquet Houseperson is responsible for supporting the setup, maintenance, and breakdown of banquet events, ensuring that all event spaces are prepared and maintained according to the specifications. You will work closely with the banquet and event teams to ensure that all equipment, furnishings, and supplies are ready for use, providing a seamless event experience. The Banquet Houseperson plays a key role in maintaining the cleanliness and organization of event spaces before, during, and after events. Essential Job Duties & Responsibilities Assist in setting up banquet spaces, including arranging tables, chairs, linens, glassware, and other event-specific items as per the banquet event orders. Ensure that all equipment and furniture are arranged in a timely manner, adhering to client and event specifications. Break down and clean up banquet spaces after events, returning furniture and equipment to their proper storage areas and ensuring all spaces are tidy and presentable. Assist with the inventory and organization of banquet equipment, ensuring that all items are in good condition and ready for use. Deliver and retrieve items from storage areas, including chairs, tables, podiums, A/V equipment, and any other necessary event supplies. Ensure the proper handling and transportation of heavy or delicate items to avoid damage during setup, breakdown, or storage. Assist the banquet team by providing necessary support during events, such as setting up food and beverage stations, providing additional equipment, or assisting with guest requests. Maintain a clean and safe work environment, including ensuring clear pathways and proper disposal of trash and debris during events. Communicate effectively with the banquet staff, ensuring that any needs or requests from event managers are addressed promptly. Ensure that banquet areas, back-of-house areas, and service stations are kept clean and organized at all times. Perform routine cleaning tasks, including sweeping, mopping, dusting, and removing trash, in banquet spaces before, during, and after events. Ensure that restroom facilities near banquet areas are clean and stocked with necessary supplies. Follow all health and safety standards, including proper lifting techniques and maintaining a safe working environment. Ensure compliance with local health regulations, including the proper handling and disposal of food and beverage waste. Report any safety hazards, broken equipment, or facility issues to the appropriate supervisor for immediate resolution. A key requirement for this role is punctuality, including showing up on time for scheduled shifts, ready to work, and adhering to all rest and meal break standards as well as the company's attendance policy. Education and/or Experience High school diploma or equivalent preferred. Previous experience in a banquet or event setting preferred, but not required. Knowledge of basic event setup and breakdown practices preferred. Ability to work a flexible schedule, including evenings, weekends, and holidays. Skills/Specialized Knowledge Ability to lift and carry heavy objects, such as chairs, tables, and event equipment, while following proper safety guidelines. Good communication skills and the ability to work collaboratively with a team. Strong attention to detail, especially in event setup and cleanliness. Ability to follow directions and execute tasks with minimal supervision. Physical Demands Ability to stand, walk, bend, and kneel for extended periods of time during events. Must be able to lift up to 50 pounds and assist with heavy lifting, carrying, and moving event equipment. Ability to work in a physically demanding role, including working on feet for extended periods and performing manual tasks. About Avalon PS HM, LLC Avalon PS HM, LLC is a dynamic and diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy is straightforward: excellence is our standard, and anything less simply doesn't meet our expectations. We actively seek out the best talent, both from within the industry and beyond, to join us as we build a new kind of lifestyle hospitality company-one inspired by timeless traditions and focused on innovation. The work we do is challenging and fast-paced, but it's also incredibly rewarding. AVALON HOTEL & BUNGALOWS PALM SPRINGS An old-world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it's no secret while Avalon's sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s. INGLESIDE ESTATE At the historic Ingleside Estate & Melvyn's Restaurant, an old Hollywood glamour runs deep: Built in the 1920's for the heirs to the Pierce Arrow Automobile Company, it was later purchased in 1935 by Palm Springs pioneer Ruth Hardy. Through the years, Ingleside served as a Palm Springs escape for A-list names including Frank Sinatra, Marlon Brando, Marilyn Monroe, and Elizabeth Taylor, with a legacy that's still felt in its serene, hedge-lined grounds. A relaxed elegance is palpable throughout the 30 Spanish Revival rooms and suites, and on the lush lawn with pool and hot tub. The iconic dining experience of Melvyn's restaurant and lounge completes this picturesque setting to play and escape it all. Equal Opportunity Employer At Avalon PS HM, LLC, we are committed to providing equal employment opportunities to all employees and applicants. We make decisions based on merit, regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other characteristic protected by federal or state law. We utilize E-Verify to verify the identity and employment eligibility of all new hires. Fair Chance Hiring In compliance with local Fair Chance Hiring Ordinances, Avalon PS HM, LLC will consider qualified applicants with criminal histories on an individualized basis, ensuring fair treatment and equal opportunity for all.

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We are seeking a strategic, results-driven Director of Sales and Marketing to lead our revenue generation efforts and elevate our market presence. This role will drive bookings across rooms, meetings and events, and partnerships while crafting compelling brand narratives that reflect both the sophistication of Proper Hotels and the dynamic energy of Santa Monica. Position Overview The Director of Sales and Marketing is responsible for leading the sales and marketing strategies that drive revenue growth, enhance brand visibility, and maximize market share. This role involves developing and implementing effective sales and marketing plans, managing key client relationships, and overseeing all promotional efforts for the property. The Director of Sales and Marketing will lead a high-performing team, collaborate with cross-functional departments, and ensure that the property's offerings are positioned effectively in the market. This position requires strategic leadership, strong analytical skills, and a deep understanding of the hospitality industry. Essential Job Duties & Responsibilities Sales & Marketing Strategy Development Lead the creation and execution of comprehensive sales and marketing strategies to drive occupancy, revenue, and brand awareness Identify new business opportunities, target markets, and customer segments to achieve revenue growth and market positioning Oversee the development and execution of integrated marketing campaigns across multiple channels, including digital, social media, email, print, and events Develop pricing and promotional strategies in collaboration with the revenue management team to ensure competitive advantage and profitability Team Leadership & Development Manage and mentor the sales and marketing team, ensuring alignment with business goals, high performance, and continuous professional development Set clear performance expectations and KPIs, providing regular feedback, training, and support Foster a culture of collaboration, creativity, and excellence within the team, ensuring they are motivated and equipped to succeed Brand & Market Positioning Ensure the property's brand identity, messaging, and positioning are consistent and effectively communicated across all marketing channels Monitor competitor activities, market trends, and customer preferences to adjust marketing strategies and ensure the property remains competitive Work closely with external agencies and media partners to develop and execute advertising, PR, and promotional initiatives that enhance brand awareness Revenue Growth & Forecasting Collaborate with revenue management and finance teams to develop accurate revenue forecasts and budgets, ensuring alignment with sales and marketing objectives Drive initiatives to increase revenue across all departments, including rooms, food & beverage, events, and ancillary services Monitor key performance indicators (KPIs) and sales reports to evaluate the effectiveness of sales and marketing efforts, making adjustments as needed Client Relationship Management Build and maintain strong relationships with key corporate clients, travel agencies, and other business partners Oversee the management of key accounts, ensuring long-term partnerships and repeat business Lead sales presentations, proposals, and contracts for large accounts and major events Cross-Departmental Collaboration Work closely with operations, finance, and revenue management teams to align strategies and ensure seamless execution of sales and marketing initiatives Ensure that sales and marketing efforts are aligned with guest experience, operational goals, and overall business objectives Market Analysis & Reporting Regularly analyze market conditions, customer behavior, and competitor activities to adjust sales and marketing strategies Provide senior leadership with regular reports on sales performance, marketing campaign effectiveness, and market trends Identify opportunities for new business development and areas for improvement Education and/or Experience Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field 7+ years of experience in sales and marketing, with at least 3 years in a leadership role within the hospitality or related industries Proven track record of driving revenue growth and leading successful sales and marketing campaigns Experience managing teams, building relationships with clients, and executing integrated marketing strategies Strong knowledge of digital marketing, branding, and revenue management practices Skills/Specialized Knowledge Strong leadership skills with the ability to manage and inspire a team to achieve sales and marketing goals Expertise in strategic planning, market analysis, and competitive positioning In-depth knowledge of hospitality industry trends, sales techniques, and marketing best practices Exceptional communication, negotiation, and presentation skills Strong analytical skills and proficiency in using data and reporting tools to inform decisions Ability to adapt to changing market conditions and take a proactive approach to sales and marketing challenges Proficiency in CRM systems, digital marketing tools, and Microsoft Office Suite Physical Demands Ability to work in a fast-paced environment, managing multiple tasks and priorities Occasional travel may be required for client meetings, conferences, and industry events Ability to sit or stand for extended periods, and occasionally lift materials or promotional items (up to 25 pounds) Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

AVALON HOTEL BEVERLY HILLS With its breezy mid-century vibes, discover a quintessential boutique hotel experience tucked away in the more residential heart of Beverly Hills - all centered around an iconic, cabana-lined boomerang-shaped pool. An architectural gem filled with unique details, its understated luxury runs deep, from its design-forward indoor and outdoor spaces for events and small gatherings to the Cali-fresh, chef-driven cuisine at poolside jewel box restaurant Viviane. Job Summary: As a Night Auditor, you will play a critical role in supporting the front office team during overnight shifts. Your primary responsibility will be to audit, balance, and reconcile the day's financial transactions while providing exceptional guest service. You will be the main point of contact for guests during late hours, ensuring their needs are met while maintaining the hotel's operational standards. This role requires attention to detail, strong problem-solving skills, and the ability to work independently in a quiet, late-night environment. Essential Job Duties and Responsibilities Night Audit & Financial Reconciliation: Perform the daily night audit function, ensuring all transactions are accurately recorded, balanced, and posted to the hotel's financial systems. Reconcile guest accounts, ensuring accuracy in charges, payments, and billing adjustments. Review reports and logs to verify transactions such as room charges, guest payments, and charges to the hotel's amenities and services. Ensure that all revenue and financial data is accurately reflected in daily reports. Prepare and distribute end-of-day financial reports for management review. Guest Service & Assistance: Provide front desk services to guests during the night, including check-ins, check-outs, and responding to guest inquiries. Handle guest complaints, requests, and concerns promptly and professionally, ensuring guest satisfaction. Offer assistance with room keys, special accommodations, and any other requests from guests staying overnight. Act as the point of contact for emergency situations, following hotel policies for handling any incidents. Guest Billing & Payment Processing: Ensure that guest accounts are billed correctly, including charges for room rates, services, and incidentals. Process payments from guests, including cash, credit, or debit transactions, and accurately record them in the system. Prepare invoices and handle special billing requests, ensuring they align with hotel policies. Communication & Coordination: Maintain open communication with the day shift team to ensure a smooth transition and continuity of guest service. Coordinate with housekeeping, maintenance, and security teams to address any overnight issues or requests. Document any significant issues or events during the shift for management follow-up. Education and/or Experience High School Diploma or equivalent required. Previous experience in a hotel or customer service role is preferred. Experience with hotel property management systems (e.g., InforHMS, Opera, or similar) is a plus. Previous night audit or accounting experience is highly preferred. Skills/Specialized Knowledge Strong attention to detail and accuracy in financial reconciliation. Excellent communication skills, both verbal and written, to interact with guests and team members. Ability to multitask, prioritize, and manage time effectively in a fast-paced, quiet, and sometimes solitary work environment. Basic accounting skills and understanding of hotel financial operations. Exceptional customer service skills with the ability to resolve guest issues independently. Physical Demands Ability to sit or stand for extended periods of time. Ability to occasionally lift or move up to 25 pounds (e.g., paperwork, guest items). Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems. Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

AVALON HOTEL BEVERLY HILLS With its breezy mid-century vibes, discover a quintessential boutique hotel experience tucked away in the more residential heart of Beverly Hills - all centered around an iconic, cabana-lined boomerang-shaped pool. An architectural gem filled with unique details, its understated luxury runs deep, from its design-forward indoor and outdoor spaces for events and small gatherings to the Cali-fresh, chef-driven cuisine at poolside jewel box restaurant Viviane. Job Summary: The Steward is responsible for maintaining cleanliness and sanitation in all kitchens and dining areas, ensuring that dishes, utensils, and kitchen equipment are properly cleaned and sanitized for the kitchen and restaurant staff. You will also assist in organizing storage areas, handling waste disposal, and supporting the kitchen team with various tasks to ensure smooth and efficient kitchen operations. The Steward plays a vital role in maintaining high standards of hygiene and safety throughout the kitchen environment. Essential Job Duties and Responsibilities Dishwashing & Cleaning: Wash dishes, pots, pans, utensils, and glassware used in the kitchen and dining areas, ensuring all items are cleaned to the highest standard. Operate dishwashing equipment and ensure proper sanitization of all kitchenware. Clean and sanitize all kitchen equipment, work areas, and surfaces, including floors, walls, and countertops, following health and safety guidelines. Ensure that the dishwashing area remains organized and that clean items are stored appropriately. Kitchen Maintenance & Organization: Assist in maintaining cleanliness and orderliness of kitchen storage areas, including dry storage, walk-ins, and refrigerators. Organize and label cleaning supplies, chemicals, and other equipment to ensure easy access and proper use. Help stock and organize supplies in designated storage areas and kitchens to ensure efficiency during peak times. Assist in setting up and breaking down kitchen areas during meal shifts, ensuring all areas are ready for service. Waste Management: Collect and dispose of trash, food scraps, and waste in accordance with hotel policies and local health regulations. Ensure that trash and recycling are separated and disposed of in the correct containers. Keep the dumpster and waste storage areas clean and organized to prevent contamination and odors. Support to Kitchen Staff: Assist the kitchen staff with various tasks as needed, such as prepping ingredients, refilling supplies, and helping with mise en place. Ensure that all kitchen staff have clean, sanitized tools and equipment to perform their duties efficiently. Assist in the proper storage of food items, ensuring they are labeled and stored in the correct conditions to maintain freshness and safety. Health & Safety Compliance: Follow all food safety and sanitation procedures, ensuring that kitchen and dining areas comply with health regulations and standards. Clean and sanitize all kitchen equipment and surfaces according to established guidelines to ensure a safe working environment. Assist in monitoring the cleanliness and maintenance of the kitchen's waste disposal areas, making sure they remain odor-free and hygienic. Report any kitchen safety issues or equipment malfunctions to the kitchen supervisor or management team. Team Collaboration & Communication: Work closely with kitchen staff, chefs, and other stewards to ensure smooth operations and timely delivery of clean equipment and utensils. Communicate effectively with team members to ensure that cleaning duties are being carried out efficiently and without interruption to kitchen operations. Provide assistance during busy times or special events, ensuring that the kitchen runs smoothly. Education and/or Experience High school diploma or equivalent preferred. Previous experience in a kitchen or restaurant setting is a plus, but not required. Knowledge of basic kitchen safety, food safety, and sanitation procedures is preferred. Skills/Specialized Knowledge Ability to work efficiently in a fast-paced kitchen environment. Strong attention to detail and ability to maintain cleanliness and order in the kitchen and dining areas. Ability to operate dishwashing machines, sinks, and other kitchen cleaning equipment. Knowledge of safe chemical handling and sanitation protocols. Strong teamwork and communication skills, with the ability to follow instructions and work cooperatively with others. Physical Demands Ability to stand for long periods and perform repetitive motions, including bending, lifting, and reaching. Ability to lift up to 50 pounds and carry heavy items such as boxes or kitchen equipment. Ability to work in a hot and humid environment, especially near cooking equipment. Ability to work in wet conditions, with frequent exposure to water and cleaning chemicals. Flexibility to work evenings, weekends, and holidays as required by kitchen schedules. Company Overview Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all. Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

With its breezy mid-century vibes, discover a quintessential boutique hotel experience tucked away in the more residential heart of Beverly Hills - all centered around an iconic, cabana-lined boomerang-shaped pool. An architectural gem filled with unique details, its understated luxury runs deep, from its design-forward indoor and outdoor spaces for events and small gatherings to the Cali-fresh, chef-driven cuisine at poolside jewel box restaurant Viviane. Position Overview As a Room Attendant, you will be responsible for maintaining the cleanliness and presentation of guest rooms and public areas within the hotel. Your primary duties include cleaning and replenishing rooms, ensuring that each guest has a pleasant and comfortable stay. Attention to detail, efficiency, and the ability to work independently are essential in delivering a high standard of cleanliness that meets or exceeds the hotel's expectations. Essential Job Duties & Responsibilities Guest Room Cleaning Clean and sanitize guest rooms, including dusting, making beds, vacuuming carpets, and cleaning bathrooms to hotel standards Change bed linens, replace towels, and replenish room amenities (e.g., soap, shampoo, toilet paper, etc.) as needed Ensure that guest rooms are well-stocked with all necessary items, including linens, toiletries, and in-room supplies Ensure all furniture and fixtures are free of dust and smudges and that room décor is neatly arranged Check for any maintenance issues in the room, such as broken furniture, plumbing, or electrical problems, and report them to maintenance Public Area Cleaning Maintain cleanliness and tidiness in public spaces such as hallways, elevators, lobbies, and restrooms Replenish supplies in public restrooms and keep them neat and hygienic Assist with cleaning other hotel areas as needed, including staff rooms, storage areas, or banquet rooms Guest Interaction & Service Provide friendly and courteous service to guests, responding to any special requests or inquiries Report any guest complaints or issues to the housekeeping supervisor or management promptly Ensure that guest rooms are ready for early check-ins or late check-outs, adhering to the hotel's check-in/check-out policies Health & Safety Compliance Follow all health, safety, and sanitation guidelines while handling cleaning chemicals and equipment Adhere to hotel procedures regarding cleanliness standards, maintaining a safe and hazard-free environment for guests and staff Ensure that all cleaning products are stored safely and securely when not in use Inventory & Supplies Management Ensure that cleaning carts are stocked with necessary supplies for the shift Monitor inventory levels of housekeeping supplies (e.g., cleaning agents, linens) and notify the supervisor when stock is low Assist with the organization of linen closets, cleaning supplies, and equipment Quality Control & Attention to Detail Ensure all rooms meet or exceed the hotel's cleanliness and quality standards before guest check-in Pay close attention to detail when inspecting rooms for cleanliness and organization Maintain high standards of cleanliness even during high-traffic periods, ensuring consistency throughout the hotel Team Collaboration Work as part of a team with other housekeeping staff, following instructions from supervisors and collaborating to ensure rooms are cleaned efficiently Communicate effectively with housekeeping supervisors, maintenance, and other hotel departments to resolve any issues or concerns Assist with special cleaning projects or tasks as assigned by the housekeeping supervisor Education and/or Experience High School Diploma or equivalent required Previous experience in housekeeping or cleaning services is a plus but not required Knowledge of cleaning techniques and use of cleaning equipment is beneficial Skills/Specialized Knowledge Strong attention to detail, ensuring that rooms and public areas are cleaned to the highest standard Ability to work independently with minimal supervision Good communication skills to interact with guests and team members Time management skills to complete tasks efficiently during a shift Ability to follow instructions and hotel procedures for cleaning, safety, and guest service Physical Demands Ability to sit or stand for extended periods of time Ability to lift and move up to 35 pounds (e.g., linens, cleaning equipment) Frequent use of hands, fingers, and wrists for handling cleaning tools and operating equipment Ability to work in a physically demanding environment with exposure to cleaning chemicals and equipment Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We are seeking an experienced, detail-oriented Guest Experience Manager to lead our front-of-house operations and ensure every guest interaction reflects the impeccable hospitality standards that define Santa Monica Proper Hotel. This role requires a passionate leader who can inspire a team to deliver seamless, personalized service and create the sophisticated guest experiences that set us apart in the luxury hospitality market. Job Summary: The Guest Experience Manager is responsible for overseeing and managing all aspects of the guest services department, ensuring that guests receive a seamless, exceptional, and personalized experience during their stay. This includes supervising front desk operations, managing guest requests, resolving complaints, and ensuring that all guest interactions align with the hotel's high standards of service. The Guest Services Manager will work closely with other hotel departments, lead the guest services team, and ensure that the hotel consistently exceeds guest expectations. Essential Job Duties and Responsibilities * Feedback & Insight: * Develop and implement strategies to collect, analyze, and act upon guest feedback (surveys, online reviews, comment cards) to identify trends and areas for improvement. * Monitor and manage the establishment's reputation (e.g., Glitches, TripAdvisor, Yelp, social media) by timely and professional responses. * Service Excellence & Standardization: * Create, implement, and enforce service standards and policies across all guest touchpoints (pre-arrival, in-house, post-stay). * Conduct regular service audits or inspections to ensure the highest standards of presentation, safety, and cleanliness. * Issue Resolution & Service Recovery: * Together with the Dir of Guest Experience, serve as a primary point of contact and ambassador for guests, especially VIPs or those with complex issues. * Proactively resolve all guest complaints and issues swiftly, effectively, and empathetically, demonstrating excellent service recovery skills to turn negative experiences into positive ones. * Team Leadership & Training: * Train and mentor employees across departments (Front Desk, Bell, Valet, Housekeeping, F&B, etc.) on exceptional customer service and hospitality skills. * Foster a culture of service excellence and empower team members to take ownership of guest satisfaction. * Personalization & Loyalty: * Develop and oversee programs for personalizing guest experiences and recognizing loyal customers. * Collaborate with sales and marketing teams on customer recognition and loyalty initiatives. * Guest Experience Management: * Oversee and manage guest services operations, ensuring that all guest requests and needs are met with efficiency, courtesy, and professionalism. * Ensure a seamless check-in/check-out process, assisting guests with any special requirements or concerns. * Respond promptly and effectively to guest inquiries, ensuring that all interactions are positive and aligned with the hotel's service standards. * Anticipate guest needs and provide personalized services to enhance their experience, such as arranging for special amenities, transportation, or concierge services. * Team Leadership & Development: * Lead, train, and develop the guest services team to provide top-notch service and hospitality. * Set clear performance goals, conduct regular performance evaluations, and provide ongoing feedback to staff. * Foster a culture of excellence, teamwork, and professionalism, ensuring that the guest services team is motivated, well-trained, and aligned with hotel objectives. * Guest Complaint Resolution: * Handle and resolve guest complaints or concerns, ensuring that issues are addressed promptly and to the guest's satisfaction. * Ensure that all guest feedback, whether positive or negative, is logged and communicated to management for continuous improvement. * Implement strategies for preventing recurring guest complaints, working proactively with staff and other departments to address service gaps. * Operational Efficiency & Coordination: * Coordinate with other hotel departments (e.g., housekeeping, maintenance, food & beverage) to ensure that guest needs are met and services are delivered promptly. * Monitor and maintain the department's workflow to ensure efficient operations and high levels of guest satisfaction. * Ensure that guest services procedures are being followed consistently and that team members are complying with hotel policies and standards. * Guest Services Standards & Procedures: * Develop and maintain guest services policies and procedures to ensure consistent service delivery. * Ensure that the guest services team adheres to all service standards, including greeting guests, handling reservations, and managing special requests. * Regularly review and update guest services procedures to keep them aligned with evolving guest expectations and industry trends. * Guest Communication & Relationships: * Build strong relationships with guests by providing personalized service and consistently exceeding expectations. * Maintain communication with repeat guests and VIPs to ensure a memorable experience and encourage return visits. * Ensure that all guest preferences and special requests are recorded and communicated to relevant departments. * Billing & Administrative Duties: * Assist with guest billing inquiries and discrepancies, ensuring that all charges are accurate and processed in a timely manner. * Maintain and update guest records, ensuring confidentiality and security of guest information. * Prepare daily reports on guest services activities, including guest feedback, room availability, and any issues that require follow-up. Education and/or Experience * Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. * 3+ years of experience in guest services, front desk operations, or a related role within the hospitality industry. * Previous leadership or supervisory experience is required. * Experience in a hotel or resort environment preferred. Skills/Specialized Knowledge * Exceptional customer service skills, with the ability to handle difficult situations and resolve conflicts professionally. * Strong leadership, communication, and interpersonal skills. * Ability to multitask and prioritize in a fast-paced environment. * Knowledge of hotel management software (e.g., Opera, Marriott, etc.) and office applications (Word, Excel, etc.). * Detail-oriented with excellent organizational and problem-solving skills. * Ability to remain calm under pressure and deliver results in challenging situations. Physical Demands * Ability to stand and walk for extended periods of time. * Ability to lift and carry up to 25 pounds (e.g., luggage, guest belongings). * Ability to work in a fast-paced environment, managing multiple tasks simultaneously. * Flexibility to work varying shifts, including evenings, weekends, and holidays as required. Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

On-Call Banquet Bartender The On-Call Banquet Bartender is responsible for providing warm, professional, and efficient beverage service during private events, banquets, weddings, and functions at Avalon Palm Springs and Ingleside Estate. This role requires an engaging personality, strong mixology knowledge, and the ability to work in a fast-paced, event-driven environment while ensuring exceptional guest experiences. Key Responsibilities * Prepare and serve alcoholic and non-alcoholic beverages to guests during events, following recipes and service standards. * Set up, stock, and break down banquet bar stations in accordance with event requirements. * Ensure compliance with Responsible Beverage Service standards, checking IDs and monitoring alcohol consumption responsibly. * Maintain a clean, organized, and well-stocked bar area throughout service. * Suggest and prepare specialty cocktails and beverages to enhance guest experience. * Handle cash and credit card transactions accurately when required. * Support banquet and event staff by assisting with guest requests and ensuring seamless service flow. * Maintain complete knowledge of menu items, event beverage packages, and wine lists. * Uphold a professional appearance, attitude, and adherence to brand standards at all times. * A key requirement for this role is punctuality, including showing up on time for scheduled shifts, ready to work, and adhering to all rest and meal break standards as well as the company's attendance policy. Qualifications * Minimum 1 year of bartending experience, preferably in a banquet, event, or hotel environment. * Must be at least 21 years of age. * Strong knowledge of cocktail preparation, wines, beers, and beverage service standards. * Must be able to obtain a valid Riverside County Food Handler's card and Responsible Beverage Server (RBS) certification throughout employment. * Ability to transport, move, and set up bar equipment and supplies; lift, carry, push, or pull up to 50 pounds without assistance. * Ability to stand for extended periods and work in varied indoor and outdoor banquet environments. * Flexible availability required, including nights, weekends, and holidays. * Excellent communication, multitasking, and guest service skills. Additional Details Position: On-Call Banquet Bartender (Non-Exempt, Hourly + Tips) Schedule: On-Call (event-based schedule, includes evenings, weekends, and holidays) Locations: Avalon Hotel & Bungalows Palm Springs and Ingleside Estate About Avalon PS HM, LLC Avalon PS HM, LLC is a dynamic and diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy is straightforward: excellence is our standard, and anything less simply doesn't meet our expectations. We actively seek out the best talent, both from within the industry and beyond, to join us as we build a new kind of lifestyle hospitality company-one inspired by timeless traditions and focused on innovation. The work we do is challenging and fast-paced, but it's also incredibly rewarding. Avalon Hotel & Bungalows Palm Springs An old-world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it's no secret why Avalon's sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s. Ingleside Estate At the historic Ingleside Estate & Melvyn's Restaurant, an old Hollywood glamour runs deep: Built in the 1920's for the heirs to the Pierce Arrow Automobile Company, it was later purchased in 1935 by Palm Springs pioneer Ruth Hardy. Through the years, Ingleside served as a Palm Springs escape for A-list names including Frank Sinatra, Marlon Brando, Marilyn Monroe, and Elizabeth Taylor, with a legacy that's still felt in its serene, hedge-lined grounds. A relaxed elegance is palpable throughout the 30 Spanish Revival rooms and suites, and on the lush lawn with pool and hot tub. The iconic dining experience of Melvyn's restaurant and lounge completes this picturesque setting to play and escape it all. Equal Opportunity Employer At Avalon PS HM, LLC, we are committed to providing equal employment opportunities to all employees and applicants. We make decisions based on merit, regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other characteristic protected by federal or state law. We utilize E-Verify to verify the identity and employment eligibility of all new hires. Fair Chance Hiring In compliance with local Fair Chance Hiring Ordinances, Avalon PS HM, LLC will consider qualified applicants with criminal histories on an individualized basis, ensuring fair treatment and equal opportunity for all.

The Area Director of Food & Beverage is responsible for overseeing the entire food and beverage operations at Avalon Palm Springs and Ingleside Estate, ensuring exceptional service and operational excellence across both properties. This role will lead, direct, and manage all aspects of food and beverage service, including budgeting, staff management, menu planning, quality control, and customer satisfaction. The ideal candidate will have a strong background in high-end hospitality and a passion for creating unforgettable guest experiences. Key Responsibilities: * Oversee day-to-day operations of all food and beverage outlets at Avalon Palm Springs and Ingleside Estate, including banquets. * Develop and implement effective operational procedures to maximize efficiency, quality, and guest satisfaction. * Ensure compliance with all health, safety, and sanitation regulations. * Monitor food and beverage costs, labor, and inventory, ensuring financial targets are met. * Lead, mentor, and develop food and beverage management team across both locations. * Foster a positive and collaborative work environment. * Develop and execute training programs for staff to maintain high service standards and promote career growth. * Conduct regular performance evaluations and provide feedback to staff, addressing any performance or behavioral issues as needed. * Maintain a strong presence in all food and beverage outlets, interacting with guests to ensure high levels of satisfaction and resolve any concerns promptly. * Oversee the execution of banquets and catering services to meet guest needs. * Collaborate with other departments to ensure seamless guest experiences, from arrival to departure. * Prepare and manage annual food and beverage budgets for both properties, ensuring profitability while maintaining quality service. * Analyze financial performance reports and take corrective actions to improve results. * Oversee inventory control and ordering to minimize waste and maximize cost efficiency. * Collaborate with the culinary team to develop seasonal menus that align with the brand's vision, local trends, and guest preferences. * Continuously evaluate and update beverage offerings to ensure a diverse and high-quality selection. * Monitor food quality, presentation, and portion control to maintain consistency. * Work with the sales and marketing team to develop promotional strategies for food and beverage offerings, increasing visibility and guest engagement. * Build relationships with vendors, local businesses, and the community to promote Avalon Palm Springs and Ingleside Estate as premier destinations for dining and events. * Collaborates with senior leaders to implement strategic initiatives. * Assist with implementing company-wide policies and procedures to ensure brand consistency across both properties. Qualifications: * Bachelor's degree in Hospitality Management, Business Administration, or a related field, preferred. * At least 5-7 years of progressive leadership experience in food and beverage management, preferably in luxury hotel or resort settings. * Strong experience with food and beverage operations, catering, and special events management. * Experience managing teams across multiple properties or locations is a plus. * Bi-lingual in Spanish is preferred. * Must be able to work flexible hours, including evenings, weekends, and holidays. Skills & Competencies: * Proven ability to lead and motivate teams while maintaining a focus on guest satisfaction and financial performance. * Strong financial acumen with the ability to analyze and manage budgets, costs, and revenues. * Exceptional communication, interpersonal, and leadership skills. * Deep understanding of food and beverage trends, industry standards, and best practices. * Ability to work under pressure in a fast-paced environment. * Proficiency with food and beverage management software (POS systems, inventory software, etc.). Physical Requirements: * Ability to stand for extended periods. * Ability to lift up to 30 pounds when necessary. * Ability to work in a fast-paced and sometimes physically demanding environment. About Avalon PS HM, LLC Avalon PS HM, LLC is a dynamic and diverse team of passionate individuals united by a shared love for hotels and the art of hospitality. Our philosophy is straightforward: excellence is our standard, and anything less simply doesn't meet our expectations. We actively seek out the best talent, both from within the industry and beyond, to join us as we build a new kind of lifestyle hospitality company-one inspired by timeless traditions and focused on innovation. The work we do is challenging and fast-paced, but it's also incredibly rewarding. AVALON HOTEL & BUNGALOWS PALM SPRINGS An old-world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it's no secret while Avalon's sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s. INGLESIDE ESTATE At the historic Ingleside Estate & Melvyn's Restaurant, an old Hollywood glamour runs deep: Built in the 1920's for the heirs to the Pierce Arrow Automobile Company, it was later purchased in 1935 by Palm Springs pioneer Ruth Hardy. Through the years, Ingleside served as a Palm Springs escape for A-list names including Frank Sinatra, Marlon Brando, Marilyn Monroe, and Elizabeth Taylor, with a legacy that's still felt in its serene, hedge-lined grounds. A relaxed elegance is palpable throughout the 30 Spanish Revival rooms and suites, and on the lush lawn with pool and hot tub. The iconic dining experience of Melvyn's restaurant and lounge completes this picturesque setting to play and escape it all. Equal Opportunity Employer At Avalon PS HM, LLC, we are committed to providing equal employment opportunities to all employees and applicants. We make decisions based on merit, regardless of race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other characteristic protected by federal or state law. We utilize E-Verify to verify the identity and employment eligibility of all new hires. Fair Chance Hiring In compliance with local Fair Chance Hiring Ordinances, Avalon PS HM, LLC will consider qualified applicants with criminal histories on an individualized basis, ensuring fair treatment and equal opportunity for all.

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 264-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. Nestled within Santa Monica Proper, Palma offers an elevated dining experience that celebrates coastal California ingredients with European finesse. The restaurant's warm, sophisticated atmosphere features natural materials, earth tones, and modern design elements that complement its refined yet approachable cuisine. We are seeking a polished, detail-oriented Busser to enhance our distinguished service team at Palma. The ideal candidate embodies gracious hospitality while maintaining the highest standards of elegance and efficiency in our dining experience. Our most successful candidates bring a minimum of 3-5 years of experience from renowned hotel restaurants, private clubs, or Michelin-recognized establishments. Your expertise should reflect an intimate understanding of fine dining service standards, wine service protocols, and the subtle art of anticipatory service that defines luxury hospitality. Position Responsibilities Orchestrate seamless dining experiences through sophisticated service choreography Maintain immaculate attention to table maintenance and proper place setting arrangements Anticipate guest and server needs with intuitive, unobtrusive service Execute precise table resets according to fine dining standards Participate in ongoing service trainings to refine techniques and elevate guest experiences Ensure proper wine glass and stemware presentation and maintenance Support servers with food delivery and synchronized service Maintain detailed knowledge of menu offerings to assist guests when appropriate Collaborate seamlessly with kitchen staff, servers, and support staff Participate in pre-shift meetings and ongoing training sessions Other duties as assigned Qualification Standards Your role demands an elevated understanding of fine dining operations, including: Minimum 3 years of prior experience in luxury hospitality or fine dining establishments preferred Understanding of formal service standards and fine dining etiquette Polished presence and sophisticated communication skills Ability to anticipate guest needs and provide discrete, unobtrusive service Excellent interpersonal skills with a warm, genuine approach to hospitality Ability to maintain composure and efficiency during high-volume periods Flexible availability including evenings, weekends, and holidays Education High school diploma or equivalent State-Certified Alcohol Compliance Training (ABC/RBS) Required CA Food Handler's Card Required Experience Minimum 3-5+ years of experience in similar position Skills & Competencies Knowledge of luxury hospitality trends and best practices Strong communication and interpersonal skills Demonstrated ability of a growth mindset Deep understanding of guest experience and service excellence Strong knowledge of food safety regulations, and sanitation protocols Exceptional problem-solving, communication, and organizational skills Ability to work flexible hours including weekends and holidays Physical Demands Ability to stand for extended periods Capable of lifting up to 50 pounds Work in varying temperature conditions Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We are seeking a strategic, results-driven Director of Sales and Marketing to lead our revenue generation efforts and elevate our market presence. This role will drive bookings across rooms, meetings and events, and partnerships while crafting compelling brand narratives that reflect both the sophistication of Proper Hotels and the dynamic energy of Santa Monica. Position Overview The Director of Sales and Marketing is responsible for leading the sales and marketing strategies that drive revenue growth, enhance brand visibility, and maximize market share. This role involves developing and implementing effective sales and marketing plans, managing key client relationships, and overseeing all promotional efforts for the property. The Director of Sales and Marketing will lead a high-performing team, collaborate with cross-functional departments, and ensure that the property's offerings are positioned effectively in the market. This position requires strategic leadership, strong analytical skills, and a deep understanding of the hospitality industry. Essential Job Duties & Responsibilities * Sales & Marketing Strategy Development * Lead the creation and execution of comprehensive sales and marketing strategies to drive occupancy, revenue, and brand awareness * Identify new business opportunities, target markets, and customer segments to achieve revenue growth and market positioning * Oversee the development and execution of integrated marketing campaigns across multiple channels, including digital, social media, email, print, and events * Develop pricing and promotional strategies in collaboration with the revenue management team to ensure competitive advantage and profitability * Team Leadership & Development * Manage and mentor the sales and marketing team, ensuring alignment with business goals, high performance, and continuous professional development * Set clear performance expectations and KPIs, providing regular feedback, training, and support * Foster a culture of collaboration, creativity, and excellence within the team, ensuring they are motivated and equipped to succeed * Brand & Market Positioning * Ensure the property's brand identity, messaging, and positioning are consistent and effectively communicated across all marketing channels * Monitor competitor activities, market trends, and customer preferences to adjust marketing strategies and ensure the property remains competitive * Work closely with external agencies and media partners to develop and execute advertising, PR, and promotional initiatives that enhance brand awareness * Revenue Growth & Forecasting * Collaborate with revenue management and finance teams to develop accurate revenue forecasts and budgets, ensuring alignment with sales and marketing objectives * Drive initiatives to increase revenue across all departments, including rooms, food & beverage, events, and ancillary services * Monitor key performance indicators (KPIs) and sales reports to evaluate the effectiveness of sales and marketing efforts, making adjustments as needed * Client Relationship Management * Build and maintain strong relationships with key corporate clients, travel agencies, and other business partners * Oversee the management of key accounts, ensuring long-term partnerships and repeat business * Lead sales presentations, proposals, and contracts for large accounts and major events * Cross-Departmental Collaboration * Work closely with operations, finance, and revenue management teams to align strategies and ensure seamless execution of sales and marketing initiatives * Ensure that sales and marketing efforts are aligned with guest experience, operational goals, and overall business objectives * Market Analysis & Reporting * Regularly analyze market conditions, customer behavior, and competitor activities to adjust sales and marketing strategies * Provide senior leadership with regular reports on sales performance, marketing campaign effectiveness, and market trends * Identify opportunities for new business development and areas for improvement Education and/or Experience * Bachelor's degree in Business Administration, Marketing, Hospitality Management, or a related field * 7+ years of experience in sales and marketing, with at least 3 years in a leadership role within the hospitality or related industries * Proven track record of driving revenue growth and leading successful sales and marketing campaigns * Experience managing teams, building relationships with clients, and executing integrated marketing strategies * Strong knowledge of digital marketing, branding, and revenue management practices Skills/Specialized Knowledge * Strong leadership skills with the ability to manage and inspire a team to achieve sales and marketing goals * Expertise in strategic planning, market analysis, and competitive positioning * In-depth knowledge of hospitality industry trends, sales techniques, and marketing best practices * Exceptional communication, negotiation, and presentation skills * Strong analytical skills and proficiency in using data and reporting tools to inform decisions * Ability to adapt to changing market conditions and take a proactive approach to sales and marketing challenges * Proficiency in CRM systems, digital marketing tools, and Microsoft Office Suite Physical Demands * Ability to work in a fast-paced environment, managing multiple tasks and priorities * Occasional travel may be required for client meetings, conferences, and industry events * Ability to sit or stand for extended periods, and occasionally lift materials or promotional items (up to 25 pounds) Why Join Proper Hospitality At Proper, we build experiences that move people - and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together. Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper). We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests. Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment - a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically. At Proper, joining the team means more than finding a job - it means joining a community that believes in building beautiful experiences together, for our guests and for one another.