Property adjuster job description

• Minimum 3-5 year's experience in desk adjusting
• Current and active Resident Adjuster's license required
• Experience with Xactimate software is highly preferred
• Strong understanding of claims processes and policy language
• Property background is strongly preferred
• Self-motivated and directed; the ability to collaborate is a must, but you will be autonomous and expected to succeed without direction
• Flexible and willing to do what is needed to get great work done
• A natural inclination to work within a culture that is fast-paced and dynamic
• Superb phone skills and quality customer experience
• Bachelor's degree preferred

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we're fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts for health and dependent care, and an Employee Assistance Program (EAP).
• Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
• Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo's applicants are considered solely based on their qualifications, without regard to an applicant's disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo's People Team to make the need for an accommodation known.

All Hippo employees who are required to report to a Hippo office or voluntarily enter a Hippo office must be fully vaccinated against COVID-19, unless a reasonable accommodation is approved. Employees in Office Based and Hybrid roles are required to report to a Hippo office. Fully vaccinated is defined as 2 weeks after receiving the second dose of a 2 dose vaccine and two weeks after receiving a single dose vaccine. Please acknowledge you have read and understand this requirement.

2 years' relevant property claims adjusting experience of moderate complexity that includes writing estimates involving dwelling and structural damages.

Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire.

Proficient knowledge of Xactimate or similar estimating platform.

Advanced knowledge estimating losses of moderate complexity.

Proficient knowledge of property claims contracts and interpretation of case law.

Demonstrated negotiation, investigation, communication and conflict resolution skills.

Ability to travel 50-75% of the year (local & non-local) and/or work catastrophe duty when needed.

Developing knowledge of residential construction.

Preferred Requirements:

• US military service or military spouse

• Property field adjuster experience handling DWG, APS and ALE adjustments.

• Deployments in support of catastrophes

• Experience adjusting property claims using virtual technologies

• Bachelor's degree

• Insurance Industry designations such as AINS, CPCU, AIC, SCLA

• Xactimate Level 1 and/or Level 2 certification

• Currently hold an active P&C Adjuster License

• Currently reside within or have the ability to self-relocate within 30 miles of the Chesapeake, VA area

Physical Demand Requirements:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.

• May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.

• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $60,300 - $108,600 . ( This is an hourly non-exempt position, with overtime potential.) Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

Division or Field Office:

Raleigh Branch Office
Department of Position: Claims Department
Work from:
Branch Office

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Exercises independent discretion or judgment in telephonically handling property claims within designated level of authority.

• This is an in office position, with a hybrid schedule.

Duties and Responsibilities

Contacts Policyholders regarding property claims within level of authority. Conducts investigations, interviews insureds and witnesses, inspects damage as needed and prepares estimates. Evaluates and makes recommendations regarding coverage of claims. Performs desk review of repair estimates as required.

Handles property claims within designated authority. Sets and maintains adequate reserves. Obtains and reviews reports, statements, records and related materials as required. Evaluates information to determine coverage and total value of claim. Determines payments and issues checks or declines payment as required.

Documents claim files and submits final report to file for closure.

Identifies subrogation situations and initiates appropriate action.

Interacts with Agents and district sales managers on matters of mutual concern.

Develops and applies a working knowledge of estimating practices and procedures relating to the adjustment of property claims.

Attends industry-related training programs and attends other training sessions to stay current on policy changes, interpretation or new legislation.

Participates on Catastrophe Team when required.

Competencies

Values Diversity

Nimble Learning

Self-Development

Collaborates

Customer Focus

Cultivates Innovation

Instills Trust

Optimizes Work Processes

Job-Specific Knowledge

Ensures Accountability

Decision Quality

Qualifications

High school diploma or GED required. Bachelor's degree preferred. Previous claims experience preferred. Willingness to pursue and complete Technical Learning Center Training required. Successful completion of AIC 33 and AIC 35 preferred. Position requires incumbents to provide support during periods of heavy volume. Appropriate license as required by state. Valid driver's license and good driving record preferred.

Physical Requirements

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Driving; Occasional (
Pushing/Pulling; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Climbing; Rarely


Nearest Major Market:
Raleigh