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Property claims adjuster skills for your resume and career

Updated January 8, 2025
3 min read
Property claims adjuster example skills
Below we've compiled a list of the most critical property claims adjuster skills. We ranked the top skills for property claims adjusters based on the percentage of resumes they appeared on. For example, 34.4% of property claims adjuster resumes contained customer service as a skill. Continue reading to find out what skills a property claims adjuster needs to be successful in the workplace.

15 property claims adjuster skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how property claims adjusters use customer service:
  • Maintained strong customer relationships in the face of adversity and received several awards commending my customer service.
  • Delivered exceptional customer service through professional and timely communication including telephone, email and written correspondences.

2. Claims Handling

Here's how property claims adjusters use claims handling:
  • Required technical background in property claims handling and demonstrated self-starting abilities.
  • Developed and maintained working relationships with Independent Adjusters and contractors to assist in prompt claims handling.

3. Xactimate

Xactimate is a computer platform used to estimate the cost of room restoration. Users sketch an architectural outline of the room, which offers a close estimation for project costs. Xactimate can connect to the cloud so these plans and estimates can be accessed anywhere on mobile and desktop devices.

Here's how property claims adjusters use xactimate:
  • Prepared estimate-using Xactimate estimating system.
  • Attended multiple hours of training regarding policy interpretation, Xactimate estimating, water mitigation, mold and asbestos remediation.

4. Strong Customer Service

Here's how property claims adjusters use strong customer service:
  • Use strong customer service skills to negotiate with policy holders, claimants, or attorneys to settle the claim to completion.

5. Damage Estimates

Here's how property claims adjusters use damage estimates:
  • Utilized extensive construction knowledge to compile property damage estimates utilizing client Estimating software and file documentation software.
  • Handled large volumes of assorted automobile accident insurance claims and provided vehicle damage estimates.

6. Policy Coverage

Policy coverage is an agreement between a person and an insurer outlining the coverage - what is covered, what is not, and other details of the agreement. Policy coverage is typically a combination of several standard forms, including a declaration page, coverage form, and endorsements. These forms delineate the coverage term, the policy limits, the grant of coverage, exclusions and other limitations of coverage, and the duties and responsibilities of the insured in the event of a loss.

Here's how property claims adjusters use policy coverage:
  • Determined appropriate policy coverage by investigating, evaluating and negotiating property claims cases in accordance with company and state insurance guidelines.
  • Determined proper policy coverage, and where necessary, investigated, evaluated, negotiated and equitably settled all assigned cases.

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7. Commercial Property

Here's how property claims adjusters use commercial property:
  • Review personal Homeowner policies as well as Commercial Property and Liability Policies to determine coverage based on loss descriptions.
  • Performed inspections, investigations and adjustment of personal and commercial property claims in an assigned storm damaged territory.

8. Coverage Issues

Here's how property claims adjusters use coverage issues:
  • Determined defense and indemnity obligations for policyholders by analyzing complex coverage issues in conjunction with policies of insurance.
  • Evaluated contract language and identified coverage issues: recognize and initiate recovery; identified fraudulent claims.

9. Excellent Time Management

Here's how property claims adjusters use excellent time management:
  • Use of excellent time management, written and verbal communication, negotiation and analytical skills.

10. Property Losses

Here's how property claims adjusters use property losses:
  • Assisted insured with property losses including dwelling, personal property and minor liability.
  • Reviewed and analyzed policies and endorsements pertinent to a variety of property losses.

11. Reservations

Here's how property claims adjusters use reservations:
  • Coordinated inspections with insured, this entailed booking flights, hotel and rental reservations all while considering the overall cost.
  • Manage rental policies, including setting last days and creating rental reservations with enterprise.

12. Insurance Coverage

Here's how property claims adjusters use insurance coverage:
  • Reviewed claim forms and investigated incidents to determine insurance coverage and liability.
  • Determined insurance coverage then processed construction estimate and payments for customers.

13. Litigation

Here's how property claims adjusters use litigation:
  • Supervised/formulated litigation strategy with defense attorneys.
  • Developed and implemented litigation and fraud investigation strategies and initiated extensive interaction with the Defense Counsel and suppliers.

14. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how property claims adjusters use state regulations:
  • Analyzed and investigated claims to make coverage decisions and negotiate settlements with insureds in accordance with policy provisions and state regulations.
  • Drafted correspondence pertinent to denials of coverage, investigation procedures and state regulations.

15. Liability Claims

Liability claims are insurance claims where the insured is accused of holding responsibility for some damage or loss. Upon hearing or receiving the accusations, the insured reaches out to his or her insurance company for financial or other assistance, at which point the insurance company would determine whether the damage or loss is covered by the insured's policy. If covered, the insurance company may conduct an investigation or manage and legal processes for the insured.

Here's how property claims adjusters use liability claims:
  • Investigated, evaluated, negotiated and settled complex bodily injury, auto physical damage and property damage liability claims.
  • Managed the investigation, negotiation and claim resolution process for liability claims involving property damage with insured motorists.
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List of property claims adjuster skills to add to your resume

The most important skills for a property claims adjuster resume and required skills for a property claims adjuster to have include:

  • Customer Service
  • Claims Handling
  • Xactimate
  • Strong Customer Service
  • Damage Estimates
  • Policy Coverage
  • Commercial Property
  • Coverage Issues
  • Excellent Time Management
  • Property Losses
  • Reservations
  • Insurance Coverage
  • Litigation
  • State Regulations
  • Liability Claims
  • Relevant Facts
  • Claims Practices
  • Sketch
  • General Contractors
  • Customer Satisfaction
  • Coverage Applies
  • Property Damage Claims
  • Insurance Policy
  • Public Adjusters
  • Policy Provisions
  • Authority Limits
  • Catastrophe Claims
  • Arbitration
  • Homeowner Claims
  • Denial Letters
  • Insurance Carriers
  • Auto Claims
  • Police Reports
  • Independent Adjusters
  • Casualty Claims
  • Legal Liability
  • Symbility
  • Policy Language
  • Strong Negotiation
  • Coverage Analysis
  • Bodily Injury Claims
  • Repair Estimates
  • Property Claims
  • Policy Holders
  • Issue Payments
  • Physical Damage
  • Water Damage
  • Expense Reserves

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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