What does a property management assistant do?

Property management assistants are professionals who are responsible for providing support functions to the management team that handles residential or commercial properties. These assistants are required to interview prospective residents while helping new residents with moving in while scheduling their service requests. They must prepare all the correspondence for property owners such as utility change-overs and lease contracts. Property management assistants must also collaborate with their property managers to ensure prudent rent collections from their tenants.
Property management assistant responsibilities
Here are examples of responsibilities from real property management assistant resumes:
- Manage condominiums for individual investors; enforce lease requirements/community policies.
- Code and input all tenant invoices into MRI system.
- Process all invoices in MRI system for vendors in accounting files.
- Oversee building systems, including fire/life safety programs, HVAC and electrical issues.
- Track HVAC and other tenant calls and insurance compliance along with maintaining files.
- Prepare for all annual HUD inspections, interior and exterior, and all audit's.
- Upload commercial listings into MLS database for all newly list properties and maintain updated files for all listings.
- Upload invoices for water, bulbs and recycling to the LEED consultants the management company works with to track usage.
- Enter work order request into Yardi database system
- Handle all tenant/landlord legal issues including evictions.
- Resolve disputes, including evictions and cleaning/damage deposits.
- Cross-Train and provide back-up for other property coordinators when need.
- Receive and dispatch all incoming maintenance calls and conference center reservations.
- Perform bank reconciliations, and complete accounting cycle procedures and financial statement preparations.
- Prepare and analyze extensive weekly and monthly financial and operations management reports using Yardi software.
Property management assistant skills and personality traits
We calculated that 17% of Property Management Assistants are proficient in Customer Service, Property Management, and Real Estate. They’re also known for soft skills such as Communication skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Property Management Assistants that have these skills listed on their resume here:
- Customer Service, 17%
Managed tenant / landlord relations through various administrative tasks related to accounting, building management and customer service.
- Property Management, 16%
Advanced business goals delivering top property management support of 25 residential apartment buildings with 50 units each effectively supervising maintenance workers.
- Real Estate, 11%
Applied administrative experience in Real Estate Office Company dealing with leasing contract management and completing any given requirements to close transactions.
- Yardi, 7%
Take, issue, maintain work orders, oversees the collection, reporting of funds in YARDI VOYAGER.
- Vendor Contracts, 5%
Prepare and distribute leases, amendments, vendor contracts, credit reports, tenant profiles, and lease abstracts.
- Rent Payments, 3%
Administer maintenance work orders and handled payroll, accounts receivable and accounts payable, bill pay, vendors and rent payments.
Most property management assistants use their skills in "customer service," "property management," and "real estate" to do their jobs. You can find more detail on essential property management assistant responsibilities here:
Communication skills. The most essential soft skill for a property management assistant to carry out their responsibilities is communication skills. This skill is important for the role because "property, real estate, and community association managers must understand contracts and must be able to clearly explain the materials and answer questions raised by residents, board members, or service providers." Additionally, a property management assistant resume shows how their duties depend on communication skills: "assist property managers with legal documents, tenant inquiries, maintenance coordination, internal communications and property inspections. "
Customer-service skills. Another essential skill to perform property management assistant duties is customer-service skills. Property management assistants responsibilities require that "property, real estate, and community association managers must provide excellent support to keep existing clients and expand their business with new ones." Property management assistants also use customer-service skills in their role according to a real resume snippet: "coordinated events and monthly tours for members/guests and made powerpoint presentations. "
Interpersonal skills. This is an important skill for property management assistants to perform their duties. For an example of how property management assistant responsibilities depend on this skill, consider that "property, real estate, and community association managers interact with different types of people every day." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a property management assistant: "utilized conflict management, and interpersonal communication skills to manage legal disputes, resolve tenant complaints, and noncompliance issues. ".
Listening skills. For certain property management assistant responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a property management assistant rely on this skill, as "property, real estate, and community association managers pay attention to residents and proprietors in order to understand and meet their needs." For example, this snippet was taken directly from a resume about how this skill applies to what property management assistants do: "communicated with residents to resolve rental, management, and maintenance issues. "
Organizational skills. Another crucial skill for a property management assistant to carry out their responsibilities is "organizational skills." A big part of what property management assistants relies on this skill, since "property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties." How this skill relates to property management assistant duties can be seen in an example from a property management assistant resume snippet: "foster stable occupancy, organizational efficiency and long-term sustainability while providing exceptional tenant support for an established real estate management company. "
Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to property management assistant responsibilities. Much of what a property management assistant does relies on this skill, seeing as "property, real estate, and community association managers must be able to mediate disputes or legal issues between different groups of people, such as residents and board members." Here is a resume example of how this skill is used in the everyday duties of property management assistants: "resolved billing issues prepared correspondence as needed by the real estate manager. "
The three companies that hire the most property management assistants are:
- BGC Partners8 property management assistants jobs
- Kimco Realty7 property management assistants jobs
- Brandywine Realty Trust7 property management assistants jobs
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Property management assistant vs. Leasing agent
A leasing agent primarily works to assist and represent property owners when finding and managing tenants. They are in charge of advertising and promoting the properties in different areas or platforms, developing marketing strategies, coordinating with applicants, gathering their requirements, verifying the applicants' paperwork and references, and negotiating leasing terms. Moreover, a leasing agent also acts as the landlord because they serve as the tenants' point of contact regarding issues and concerns, conduct property inspections, and manage the properties' maintenance operations, coordinating with the owners regularly.
These skill sets are where the common ground ends though. The responsibilities of a property management assistant are more likely to require skills like "real estate," "vendor contracts," "property inspections," and "hvac." On the other hand, a job as a leasing agent requires skills like "apartment homes," "property tours," "resident retention," and "vacant apartments." As you can see, what employees do in each career varies considerably.
Leasing agents tend to make the most money working in the retail industry, where they earn an average salary of $36,389. In contrast, property management assistants make the biggest average salary, $38,568, in the media industry.The education levels that leasing agents earn slightly differ from property management assistants. In particular, leasing agents are 1.6% less likely to graduate with a Master's Degree than a property management assistant. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Property management assistant vs. Building manager
Building managers are executives who oversee the maintenance and safety of properties and make sure that these properties comply with the organization's goals. The managers coordinate and manage the safety, security, and maintenance of the general building. They are tasked to supervise janitorial staff in cleaning the building. It is their responsibility to keep organized and clear records related to security issues and occupant complaints. They should be equipped with organizational skills, attention to detail, and communication skills.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that property management assistant responsibilities requires skills like "customer service," "real estate," "yardi," and "vendor contracts." But a building manager might use other skills in their typical duties, such as, "building maintenance," "emergency situations," "quality customer service," and "facilities management."
Building managers may earn a higher salary than property management assistants, but building managers earn the most pay in the real estate industry with an average salary of $74,028. On the other hand, property management assistants receive higher pay in the media industry, where they earn an average salary of $38,568.In general, building managers achieve similar levels of education than property management assistants. They're 1.3% more likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Property management assistant vs. Assistant site manager
An assistant site manager works in construction areas where their role is to assist site managers in overseeing construction operations, ensuring procedures adhere to deadlines and budgets. Their responsibilities often include maintaining employee records, arranging schedules, coordinating with managers and engineers, relaying instructions to workers, conducting inspections, liaising with suppliers, and purchasing materials according to standards and project requirements. Moreover, an assistant site manager must maintain an active communication line with site managers, providing them with regular reports for an efficient workflow.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a property management assistant is likely to be skilled in "real estate," "vendor contracts," "rent payments," and "property inspections," while a typical assistant site manager is skilled in "leadership," "excellent interpersonal," "payroll," and "safety policies."
Assistant site managers make a very good living in the technology industry with an average annual salary of $84,418. On the other hand, property management assistants are paid the highest salary in the media industry, with average annual pay of $38,568.assistant site managers typically earn similar educational levels compared to property management assistants. Specifically, they're 3.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.Property management assistant vs. Communications manager
A communications manager is responsible for overseeing a company or organization's public relations by devising various strategies and finding new opportunities. They must craft and produce marketing materials such as campaigns, advertisements, newsletters, social media engagements, and press releases to shape and improve a brand or company. Furthermore, a communications manager must accomplish administrative tasks such as preparing reports and necessary documentation, reaching out to advertisers, leading communication letters, and coordinating with marketing personnel from other departments.
Even though a few skill sets overlap between property management assistants and communications managers, there are some differences that are important to note. For one, a property management assistant might have more use for skills like "real estate," "rent payments," "hvac," and "office equipment." Meanwhile, some responsibilities of communications managers require skills like "project management," "press releases," "web content," and "facebook. "
The average resume of communications managers showed that they earn higher levels of education compared to property management assistants. So much so that theyacirc;euro;trade;re 7.4% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.Types of property management assistant
Updated January 8, 2025











