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What does a property management assistant do?

Updated January 8, 2025
9 min read
What does a property management assistant do

Property management assistants are professionals who are responsible for providing support functions to the management team that handles residential or commercial properties. These assistants are required to interview prospective residents while helping new residents with moving in while scheduling their service requests. They must prepare all the correspondence for property owners such as utility change-overs and lease contracts. Property management assistants must also collaborate with their property managers to ensure prudent rent collections from their tenants.

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Property management assistant responsibilities

Here are examples of responsibilities from real property management assistant resumes:

  • Manage condominiums for individual investors; enforce lease requirements/community policies.
  • Code and input all tenant invoices into MRI system.
  • Process all invoices in MRI system for vendors in accounting files.
  • Oversee building systems, including fire/life safety programs, HVAC and electrical issues.
  • Track HVAC and other tenant calls and insurance compliance along with maintaining files.
  • Prepare for all annual HUD inspections, interior and exterior, and all audit's.
  • Upload commercial listings into MLS database for all newly list properties and maintain updated files for all listings.
  • Upload invoices for water, bulbs and recycling to the LEED consultants the management company works with to track usage.
  • Enter work order request into Yardi database system
  • Handle all tenant/landlord legal issues including evictions.
  • Resolve disputes, including evictions and cleaning/damage deposits.
  • Cross-Train and provide back-up for other property coordinators when need.
  • Receive and dispatch all incoming maintenance calls and conference center reservations.
  • Perform bank reconciliations, and complete accounting cycle procedures and financial statement preparations.
  • Prepare and analyze extensive weekly and monthly financial and operations management reports using Yardi software.

Property management assistant skills and personality traits

We calculated that 17% of Property Management Assistants are proficient in Customer Service, Property Management, and Real Estate. They’re also known for soft skills such as Communication skills, Customer-service skills, and Interpersonal skills.

We break down the percentage of Property Management Assistants that have these skills listed on their resume here:

  • Customer Service, 17%

    Managed tenant / landlord relations through various administrative tasks related to accounting, building management and customer service.

  • Property Management, 16%

    Advanced business goals delivering top property management support of 25 residential apartment buildings with 50 units each effectively supervising maintenance workers.

  • Real Estate, 11%

    Applied administrative experience in Real Estate Office Company dealing with leasing contract management and completing any given requirements to close transactions.

  • Yardi, 7%

    Take, issue, maintain work orders, oversees the collection, reporting of funds in YARDI VOYAGER.

  • Vendor Contracts, 5%

    Prepare and distribute leases, amendments, vendor contracts, credit reports, tenant profiles, and lease abstracts.

  • Rent Payments, 3%

    Administer maintenance work orders and handled payroll, accounts receivable and accounts payable, bill pay, vendors and rent payments.

Most property management assistants use their skills in "customer service," "property management," and "real estate" to do their jobs. You can find more detail on essential property management assistant responsibilities here:

Communication skills. The most essential soft skill for a property management assistant to carry out their responsibilities is communication skills. This skill is important for the role because "property, real estate, and community association managers must understand contracts and must be able to clearly explain the materials and answer questions raised by residents, board members, or service providers." Additionally, a property management assistant resume shows how their duties depend on communication skills: "assist property managers with legal documents, tenant inquiries, maintenance coordination, internal communications and property inspections. "

Customer-service skills. Another essential skill to perform property management assistant duties is customer-service skills. Property management assistants responsibilities require that "property, real estate, and community association managers must provide excellent support to keep existing clients and expand their business with new ones." Property management assistants also use customer-service skills in their role according to a real resume snippet: "coordinated events and monthly tours for members/guests and made powerpoint presentations. "

Interpersonal skills. This is an important skill for property management assistants to perform their duties. For an example of how property management assistant responsibilities depend on this skill, consider that "property, real estate, and community association managers interact with different types of people every day." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a property management assistant: "utilized conflict management, and interpersonal communication skills to manage legal disputes, resolve tenant complaints, and noncompliance issues. ".

Listening skills. For certain property management assistant responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a property management assistant rely on this skill, as "property, real estate, and community association managers pay attention to residents and proprietors in order to understand and meet their needs." For example, this snippet was taken directly from a resume about how this skill applies to what property management assistants do: "communicated with residents to resolve rental, management, and maintenance issues. "

Organizational skills. Another crucial skill for a property management assistant to carry out their responsibilities is "organizational skills." A big part of what property management assistants relies on this skill, since "property, real estate, and community association managers must be able to plan, coordinate, and direct multiple contractors at the same time, often for multiple properties." How this skill relates to property management assistant duties can be seen in an example from a property management assistant resume snippet: "foster stable occupancy, organizational efficiency and long-term sustainability while providing exceptional tenant support for an established real estate management company. "

Problem-solving skills. While "problem-solving skills" is last on this skills list, don't underestimate its importance to property management assistant responsibilities. Much of what a property management assistant does relies on this skill, seeing as "property, real estate, and community association managers must be able to mediate disputes or legal issues between different groups of people, such as residents and board members." Here is a resume example of how this skill is used in the everyday duties of property management assistants: "resolved billing issues prepared correspondence as needed by the real estate manager. "

Most common property management assistant skills

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Compare different property management assistants

Property management assistant vs. Leasing agent

A leasing agent primarily works to assist and represent property owners when finding and managing tenants. They are in charge of advertising and promoting the properties in different areas or platforms, developing marketing strategies, coordinating with applicants, gathering their requirements, verifying the applicants' paperwork and references, and negotiating leasing terms. Moreover, a leasing agent also acts as the landlord because they serve as the tenants' point of contact regarding issues and concerns, conduct property inspections, and manage the properties' maintenance operations, coordinating with the owners regularly.

If we compare the average property management assistant annual salary with that of a leasing agent, we find that leasing agents typically earn a $1,166 lower salary than property management assistants make annually.While their salaries may differ, the common ground between property management assistants and leasing agents are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like customer service, property management, and yardi.

These skill sets are where the common ground ends though. The responsibilities of a property management assistant are more likely to require skills like "real estate," "vendor contracts," "property inspections," and "hvac." On the other hand, a job as a leasing agent requires skills like "apartment homes," "property tours," "resident retention," and "vacant apartments." As you can see, what employees do in each career varies considerably.

Leasing agents tend to make the most money working in the retail industry, where they earn an average salary of $36,389. In contrast, property management assistants make the biggest average salary, $38,568, in the media industry.The education levels that leasing agents earn slightly differ from property management assistants. In particular, leasing agents are 1.6% less likely to graduate with a Master's Degree than a property management assistant. Additionally, they're 0.1% less likely to earn a Doctoral Degree.

Property management assistant vs. Building manager

Building managers are executives who oversee the maintenance and safety of properties and make sure that these properties comply with the organization's goals. The managers coordinate and manage the safety, security, and maintenance of the general building. They are tasked to supervise janitorial staff in cleaning the building. It is their responsibility to keep organized and clear records related to security issues and occupant complaints. They should be equipped with organizational skills, attention to detail, and communication skills.

A career as a building manager brings a higher average salary when compared to the average annual salary of a property management assistant. In fact, building managers salary is $31,769 higher than the salary of property management assistants per year.Only some things about these jobs are the same. Take their skills, for example. Property management assistants and building managers both require similar skills like "property management," "hvac," and "service contracts" to carry out their responsibilities.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that property management assistant responsibilities requires skills like "customer service," "real estate," "yardi," and "vendor contracts." But a building manager might use other skills in their typical duties, such as, "building maintenance," "emergency situations," "quality customer service," and "facilities management."

Building managers may earn a higher salary than property management assistants, but building managers earn the most pay in the real estate industry with an average salary of $74,028. On the other hand, property management assistants receive higher pay in the media industry, where they earn an average salary of $38,568.In general, building managers achieve similar levels of education than property management assistants. They're 1.3% more likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.

Property management assistant vs. Assistant site manager

An assistant site manager works in construction areas where their role is to assist site managers in overseeing construction operations, ensuring procedures adhere to deadlines and budgets. Their responsibilities often include maintaining employee records, arranging schedules, coordinating with managers and engineers, relaying instructions to workers, conducting inspections, liaising with suppliers, and purchasing materials according to standards and project requirements. Moreover, an assistant site manager must maintain an active communication line with site managers, providing them with regular reports for an efficient workflow.

An average assistant site manager eans a higher salary compared to the average salary of property management assistants. The difference in salaries amounts to assistant site managers earning a $77,683 higher average salary than property management assistants.By looking over several property management assistants and assistant site managers resumes, we found that both roles require similar skills in their day-to-day duties, such as "customer service," "property management," and "yardi." But beyond that, the careers look very different.

There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a property management assistant is likely to be skilled in "real estate," "vendor contracts," "rent payments," and "property inspections," while a typical assistant site manager is skilled in "leadership," "excellent interpersonal," "payroll," and "safety policies."

Assistant site managers make a very good living in the technology industry with an average annual salary of $84,418. On the other hand, property management assistants are paid the highest salary in the media industry, with average annual pay of $38,568.assistant site managers typically earn similar educational levels compared to property management assistants. Specifically, they're 3.3% more likely to graduate with a Master's Degree, and 0.2% more likely to earn a Doctoral Degree.

Property management assistant vs. Communications manager

A communications manager is responsible for overseeing a company or organization's public relations by devising various strategies and finding new opportunities. They must craft and produce marketing materials such as campaigns, advertisements, newsletters, social media engagements, and press releases to shape and improve a brand or company. Furthermore, a communications manager must accomplish administrative tasks such as preparing reports and necessary documentation, reaching out to advertisers, leading communication letters, and coordinating with marketing personnel from other departments.

Communications managers typically earn higher pay than property management assistants. On average, communications managers earn a $46,478 higher salary per year.While their salaries may vary, property management assistants and communications managers both use similar skills to perform their duties. Resumes from both professions include skills like "customer service," "property management," and "yardi. "

Even though a few skill sets overlap between property management assistants and communications managers, there are some differences that are important to note. For one, a property management assistant might have more use for skills like "real estate," "rent payments," "hvac," and "office equipment." Meanwhile, some responsibilities of communications managers require skills like "project management," "press releases," "web content," and "facebook. "

The average resume of communications managers showed that they earn higher levels of education compared to property management assistants. So much so that theyacirc;euro;trade;re 7.4% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.1%.

Types of property management assistant

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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