Property manager jobs in Charlotte, NC - 195 jobs

Department: Management Job Status: Full Time FLSA Status: Exempt Reports To: Director of Operations Work Schedule: Varies based on location Amount of Travel Required: 10-25% Positions Supervised: Service Manager, Assistant Community Manager, Leasing Consultant POSITION SUMMARY The Community Manager is fully accountable for all property operations. Leadership ability is a must, as the Community Manager is the leader of the site team. The purpose of the Community Manager is to effectively manage and coordinate activities and available resources in order to accomplish property, owner, and company objectives. These objectives will include maximizing occupancy and income levels, increasing property values, and minimizing property operational expenses while maintaining a quality product. FINANCIAL RESPONSIBILITY Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook. Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary. Fiscal Safety: Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns. FUN Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success. Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others. JOB SPECIFIC COMPETENCIES Associate Relations: Manages all on-site employees, including giving timely, constructive feedback and positive encouragement. Motivate the office and maintenance staff and give consistent verbal and written feedback. Has the ability to document performance feedback (including corrective actions) and effectively manages employee performance on a regular interval. Train and develop subordinates (provide on-the-job training and ensure assigned company training is complete). Recruit, hire, train, motivate and supervise all on-site staff in order to achieve operational goals assigned to the property. This will include team building, training, and performance management. Plan and carry out the successive steps of regular duties and handles problems and deviations in the work assignment in accordance with objectives, policies, previous training, or company practices. Abides my state and federal work regulations including wage and hour laws. Does not participate in or allow discriminatory, harassing or retaliatory actions Has read and understands the MLPG New Hire Onboarding Process and is effectively able to execute the process and communicate it to candidates Coordinates directly with HR regarding termination decisions and does not make termination recommendations unless the proper documentation is in place. Resident Relations and Education: Communicate clearly to residents and in a consistent manner. Respond to resident requests and concerns in a timely, professional manner. Read and/or listen to resident requests/complaints in a calm, respectful, and open manner. Maintain a complete clean and neat uniform. Personal appearance must be clean and neat at all times, according to MLPG policy. Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a professional and open manner. Responds sensitively to concerns/complaints and exhibits a sense of urgency. Attend and assist in resident activities and functions after hours and weekends, as needed. Financial: Assist in budget preparation, as well as maintain budgeted income and expenses. Project monthly forecasts and understand and explain budget variances. Ensure that all rents are collected and posted and processed/deposited on a daily basis. Oversee all accounting transactions. Manage cash accounts, process invoices as directed by Supervisor and owner, maintain proper bookkeeping at all times. Property Evaluations: Perform and schedule all evictions and enforce adherence to all lease rules and regulations by all residents. Walk all vacant units as well as the property on a regular basis ensuring that it is well maintained. During these inspections all liability and/or deficiencies should be reported to to the Service Manager and Supervisor. Responsible for office operations, quality curb appeal, office and model cleanliness. Conduct market surveys as required. Create and implement marketing plans for ongoing success and high occupancy of the property. Payroll: Has a working knowledge and a familiarity with Paylocity Payroll System. Seeks help and additional training if necessary. Seeks supervisor or ownership's approval before approving employee overtime. Approval of timesheets and overtime by the 10am Monday morning deadline. Ensures employees have completed their time card approvals. Limits and monitors employee missed punches and disciplines chronic offenders. Does not manipulate over time records, monitors overtime proactively but does not remove legitimate employee overtime worked. Does not allow employees to work off the clock. Maintains accurate payroll records by promptly returning Associate Status Forms to Payroll. Reporting: Must maintain all records in a complete and organized manner as described throughout the MLPG P&P Operations Manual and in full compliance with outside regulatory boards which may be applicable (EEOC, OSHA, EPA, HUD, etc.) Consistently review all leasing performance and paperwork. Safety: Responsible for responding to all emergency situations, preparing all necessary reporting and notifying the Supervisor, Regional Director, VP and COO. Compliance: Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates and information about the property performance, and responding to owner requests as needed. Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA and all other Federal, State and Local laws pertaining to Multi-Family Housing.\ Fully implement and enforce all policies and procedures as outlined in the MLPG Policy and Procedures Manuals. Maintain and keep Policies and Procedures in up to date manner, inform and train staff on any revisions in a timely manner. Review and approve all leasing application files; enforce property qualifying criteria in a fair and consistent manner for all leasing applicants. POSITION QUALIFICATIONS Education High School degree required, college preferred. Experience One year prior experience in property management or in a related industry. Other Requirements Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations. Basic understanding of Landlord/Tenant laws and application, familiarity with GAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry. SKILLS & ABILITIES Computer Skills Computer software experience to include MS Word, MS Excel, Google Suite. Basic typing skills and knowledge of computers. Use of the company's payroll system is required. Prior HRIS experience a plus. Certificates & Licenses Valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable transportation. CPM , ARM designation preferred. Ability to earn future designations as required by Industry standards. WORK ENVIRONMENT The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms and residences or commercial vehicles. The work area is adequately lighted, heated, and ventilated. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units. UNDERSTANDING OF JOB ESSENTIALS: ML Property Group is a harassment free workplace. All candidates must pass a drug screen (with the elimination of THC) and an extensive background check. MLPG is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation. I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements. I also fully understand the content of this , have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Experience: Property management: 2 years (Required) Language: English (Required) Spanish (Preferred) Ability to Commute: Charlotte, NC 28227 (Required) Work Location: In person

Position Site Property Manager Candidate must be dependable, experienced, multi-tasker, professional, willing to learn, able to follow directions and a team player. Must have a valid Driver's License and clean background screen for consideration. Pay rate depends on experience. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Full Time Schedule Monday - Friday Job Description Under the direction of your Regional Property Manager, you are responsible for the overall on-site operations of the apartment project. Your normal duties and responsibilities include but are not limited to the following: Secure approval for all advertising and marketing materials before placing such ads as directed by the agent, Community Management Corporation. Process applications by verifying eligibility; processing background screening and landlord history. Interview and approve applicants and maintain active waiting list. Periodically update the waiting list to confirm applicant status. Execute leases, certifications and unit inspections with the resident upon move-in and at anniversary date. Inspect all units per CMC policy to ensure lease compliance, assign Work Orders for any work noted, and charge tenants for damages, if applicable. Enforce Lease, House Rules, and any additional community rules. Initiate and maintain Resident Files and Maintenance Files on each apartment unit in accordance with HUD, RD and/or NCHFA and CMC guidelines. Process annual certifications by monitoring BP Collect rent and all other fees and charges when due and issue receipts. Send letters to residents for past due amounts, lease violations, inspections, or any other correspondence as needed and keep copy in resident file. Pursue eviction through Magistrate's Court when necessitated by severe lease violations such as non-payment. Deposit rents and security deposits daily in the project bank accounts and email copies of the validated deposit slips, BP Reports, and copies of checks to Property Accountant daily. Project mail should be checked and opened daily and date stamped when received. (Either on-site mailbox or Post Office Box) Process Accounts Payable in BP software on day bills arrive in office. Answer phones, resident questions, and hand out applications to prospective residents Prepare and submit Security Deposit Dispositions required attachments into BP within 15 days of moveout. Under certain circumstances and with Regional PM Approval, an estimate letter may be mailed. Prepare Work Orders in BP and supervise maintenance department to make sure work is completed. If work order is beyond maintenance scope, contact outside vendors and set up repairs. Prepare/submit via email "Weekly Marketing Report", if applicable, to Regional Property Manager and designated administrative employee each Monday morning without fail. Authorize and/or make small office and maintenance purchases for the project by charge or with small petty cash fund, which Property Manager maintains. Maintain all replacement logs as stated in the CMC Maintenance Policy Handbook. Establish written emergency procedures for the property. Be prepared to handle emergency situations by having emergency information available, i.e., telephone numbers, names of contacts, location of cut-off valves for water and electrical sources, etc. Make arrangements for activities and social programs with outside agencies for the tenants; maintain good tenant and community relations. Routinely monitor the appearance of the property for curb appeal and maintenance or janitorial items needing attention. Benefits Vacation PTO Paid Holidays Medical Dental Vision Flexible Spending Account Dependent Care FSA Company Paid Life Insurance Company Paid Short Term Disability Insurance

Compensation: To $90K Job Overview - Property Manager - 33907 We are seeking an experienced Property Manager to oversee daily operations at two stabilized multi-family communities in Charlotte, NC. This leadership role is responsible for driving financial performance, ensuring smooth property operations, and fostering strong resident and team relationships. The Property Manager will work closely with senior leadership while managing a high-performing on-site team to achieve leasing, retention, and operational goals. * Operational Leadership: Manage all aspects of property operations, including leasing, maintenance, budgeting, and resident services; ensure compliance with Fair Housing, ADA, and company policies. * Financial Management: Develop and monitor property budgets, maximize revenue through leasing strategies and rent collection, and review financial performance with leadership. * Resident Experience: Deliver exceptional customer service, address escalated resident concerns, and lead retention initiatives. * Team Development: Recruit, train, and lead on-site staff; provide coaching, set performance expectations, and support professional growth. * Marketing & Community Engagement: Collaborate with leasing teams on marketing initiatives, maintain awareness of market trends, and represent the properties professionally in the local community. Requirements * Minimum 3 years of multi-family property management experience, preferably with stabilized assets. * Proven track record managing budgets, driving NOI, and achieving occupancy goals. * Strong leadership, communication, and team development skills. * Proficiency with property management software and Microsoft Office Suite. Additional Job Details Workplace Policy: #li-Onsite Seniority Level: Mid-Senior Level Linked In Poster: #LI-DNI About our Process * We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in. * Non-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon. * Candidates for all Sherpa opportunities must be authorized to work in the United States. * Sherpa is an Equal Opportunity Employer.

The Property Manager leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties and coordinates all marketing, operations, and financial activities per client and/or company requirements. Essential Duties and Responsibilities: Ensure that services are provided consistent with policies, procedures, and regulations as well as contractual obligations and standards. Coordinate and lead daily and long-term activities of the team; establish work schedules, assign tasks, and cross-train staff; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures; provide formal coaching, mentoring, supervision, and guidance; recruit and hire new team members; monitor training and development of staff; develop and deliver performance reviews. Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits. Direct and control preparation, and delivery, of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets; prepare and submit tenant rent and Common Area Maintenance (CAM) or Escalation (OpX) recovery charges to client. Maintain oversight of contracted terms that impact the financial performance of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision making and asset value. Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval. Coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition. Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; craft, deliver, and communicate an effective tenant care program that maximizes tenant retention. Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value. Proactively collect rent and other charges in accordance with lease terms and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices. Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning.; contract for, and coordinate, vendors. Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events; coordinate drills and other required training. Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met. Perform other duties as assigned. Qualifications: Bachelor's degree (BA/BS) preferred; minimum of 3-5 years of related experience and/or training; or a combination of education and experience; experience with commercial office, retail, and/or industrial properties is highly preferred Real Estate License required where mandatory by local regulation; CPM or RPA professional designation or candidacy preferred Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare or draft recommendations for cost/benefit propositions, ROI analysis, and other business proposals Strong organizational skills that deliver timely results and influence team productivity Ability to comprehend, analyze, and interpret complex documents and problems involving several options; advanced analytical and quantitative skills required Fundamental leadership experience or significant collaborative contributions within a high functioning team Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team Strong organizational skills with an inquisitive and entrepreneurial mindset Ability to travel daily to assigned properties as necessary Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client Ability to read and write English in order to understand manuals and procedures, and to write reports Physical Requirements: Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs. NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position. About Lincoln Property Company Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 562 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 164 million square feet of development since its inception in 1965 and has another $19.5 billion currently under construction or in the pipeline. For more information, visit: ************ All job offers are contingent on completion of a background check and proof of eligibility to work in the United States. By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with our companies privacy policy. Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

Peak Living is currently seeking a qualified Regional Manager to join our team! Under the direction of the Regional Vice President, the Regional Manager assists in the development and monitoring of company policies and procedures related to property management; recruits, trains, develops, and supervises community managers; and shares responsibility for maintaining the physical asset and performance of assigned properties. At Peak Living, our employees love where they work. We are a full-service real estate management company with communities across the United States. Peak Living is uniquely positioned for growth as it continues rapid expansion through acquisitions. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles to boost property performance. Knowledge / Skills / Ability * Must possess proven track record of successful regional property management experience and knowledge of property maintenance, property marketing, and insurance. * Must have strong supervisory, personnel management and organizational skills. * Ability to delegate and communicate property management methods. * Ability to independently establish priorities, manage time effectively, and fulfill assigned objectives and projects. * Ability to respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment. * Demonstrated proficiency in Outlook, Excel, and Word. * Good verbal and written communication skills. * Ability to coach and lead onsite staff * Ability to develop strong professional relationships with customers and vendors. * Ability to comprehend legal documents and carry out related rent collections and lease management. * Demonstrated understanding of property operations with emphasis on lease terms and contract enforcement, including collections. Required Knowledge and Experience * Experience with managing and leasing A Assets * A minimum of five (5) years Regional Management * College degree preferred. Professional designation (ARM, CAPS, CPM, etc.) is helpful but not required. Supervisory Responsibilities * The Regional Manager supports the Executive Vice President and supervises all assigned properties. * Establishes and coordinates a communication system involving transaction and activities among Community Managers and the corporate office. * Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; * Monitors, assists, and makes recommendations to improve marketing activities; reviews occupancy status; recommends rent schedules. * Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. * Resolves resident relation issues. * Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. Conducts periodic inspection of vacant apartments for market-ready condition. * Supervises and coordinates preparation of annual operating and capital budgets. Monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same. * Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations. * Established/revises property management forms, reports, and manuals including updates, changes, and additions. * Acts as primary liaison between Owner or Owner's Representative and Peak Living. * Travel is required. Must have reliable transportation to conduct site audits. Ensure that all tax credit communities are in compliance Peak Living offers a competitive compensation package including quarterly bonuses, health, vision, dental and life insurance and discounted rent program.

Job Description We have a fantastic Property Manager In Training opportunity available! Weinstein Properties, headquartered in Richmond, Virginia owns and manages over 60 apartment communities in Virginia, North Carolina, Texas, Tennessee, and Georgia. Still owned and operated by the Weinstein family after 70+ years, our continued success is attributed to our hands on approach to daily operations and our focus on the customer experience. Property management experience is a plus, will also consider strong management experience from customer service, sales, hospitality or retail environments. We offer training and coaching on how to master the necessary skill sets, and direction for professional development. Prior management experience is a must. Come on board in to a leadership role, learn our company and grow in to a Property Manager. This position would train under another manager until moving to your own property when available, time frame can vary. Location: Bexley Steelecroft - Steele Creek area of South Charlotte, NC Pay: Hourly rates are competitive (starting at $24/hour) and increasing based on experience + Quarterly Bonuses Benefits: Rent discount, paid holidays, birthday time off, PTO, health, dental and vision insurance, Employee Assistance Program, 401k Schedule: Weekdays 9-6 Saturdays 9-5 Sundays Closed (Saturdays are worked in a rotation with the team) What are some tasks and responsibilities that come along with this position? Work with prospects who are interested in knowing more about our communities. Answer internet leads, phone calls, schedule appointments and take prospects on a tour of the community. Process leasing applications, put together lease paperwork, request security deposits and leaseholders to sign the lease. Give great customer service to our residents, assist them with any needs they have such as going over their renewal, notice to vacate, early termination, adding a pet, wanting to transfer to another apartment home, answering questions about their account. Work along side maintenance, walk apartments when they are ready to confirm everything looks great, monitor property needs, follow up with residents about work orders or any maintenance needs they have. Create a great experience for residents upon move in. Work with residents when they move out, process move outs and security deposit dispositions. Post rent money, follow up on balances owed. Resident activities - planning, preparing and hosting. Lead the team, help with training and accomplishing goals. Assist the Property Manager as needed Our ideal candidate is someone who has the following: Gracious, warm, and genuine nature 1-3 years in a management role with experience leading a team Positive, upbeat, high-energy demeanor Takes pride in their work and ownership of their property Helpful attitude/ friendly and dedicated to excellent customer service Is self-motivated and wants to be busy all day, every day! Excellent sense of time management Strong administrative experience Articulate communication skills High sense of urgency Confidence to learn/seeks out knowledge/strives for personal growth Good organizational skills and follow through Why Weinstein? Industry-Leading Training: We'll equip you with all the tools and knowledge you need to grow - no experience necessary. Career Growth: Many of our leaders started in leasing. Whether you stay on-site or grow into corporate roles, the opportunities are here - we want this to be a career, not just a job. Supportive Culture: We're like family. We believe in investing in you, recognizing your contributions, and growing together. Ready to join a team that believes in your potential? Apply today and start building your future with WP. Weinstein Properties is an Equal Opportunity Employer. #WP2

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a General Property Manager with Hines, you will provide operational oversight of the property to meet the prescribed investment objectives while ensuring the delivery of top-tier hospitality experiences. You will be responsible for increasing the economic value of the property while guiding the asset to become one of the most experiential and influential in the market. At Hines, delivering an exceptional client experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired. This role is based at a mixed-use asset featuring office and retail space, requiring a dynamic approach to managing both commercial office operations and retail tenant engagement. Responsibilities include but are not limited to: Hospitality / Leadership: In accordance with the firm's leadership principles - train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience. Demonstrate exceptional leadership in coordinating cross-functional teams that support both commercial and retail operations. Foster a unified hospitality experience across diverse tenant types, ensuring that service standards are consistently upheld in both office and retail settings. Proactive community engagement, building relationships with stakeholders from both sectors, and implementing initiatives that enhance the overall tenant and visitor experience throughout the property. Apply hospitality hiring practices to identify and hire hospitality-minded personnel and third-party service providers. Lead a cross-functional team, including third-party service providers, in the delivery of Hines' Hospitality Standards. Supervise event programming coordination with a focus on creating and maintaining a community atmosphere. Ensure property engagement and service offerings are aligned with Hines' service level standards. Foster connectivity and establish key relationships with community leaders, government officials (including police department), vendors, cultural/civic institutions, and the general public. Establish vision and goals for department personnel including implementation of training and development programs. Handle various Human Resource related responsibilities. Operations: Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, loading dock and housekeeping functions and adherence to budgetary standards. Provide operational oversight of a mixed-use property with office and retail components. Ensure seamless integration of retail and office operations to support a cohesive tenant and visitor experience. Supervise the financial performance of the asset(s), monitoring retailer gross sales, ensuring timely rent collection, and identifying capital expenditure requirements, while maintaining full profit and loss (P&L) responsibility. Draft the Annual Business Plan and Operating Budget for the property, and lead the presentation as required by both ownership and Hines. Oversee the development, implementation, and maintenance of marketing and leasing strategies for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives. Negotiate contracts (including brokers, architects, engineers, and other outside consultants) and supervise all contractor services related to the physical operation of the property. Display in-depth knowledge of mechanical systems and collaborate with Engineering Managers as needed to ensure building operations comply with established operating standards. Monitor all construction for compliance with center rules and approved plans; ensure all required documentation is obtained in a timely manner. Ensure the property is well-maintained and aesthetically pleasing. Ensure compliance with all government, industry, regional and company required programs, objectives, and policies. Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc. Represent Hines in selected business, community, and industry organizations/groups. Recommend legal action as may be required to protect and maintain the Project. Direct all emergency procedures including but not limited to: Establishing and executing emergency plans and practice drills Monitoring emergency equipment Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent Acting as fire/life safety director while assisting emergency authorities and response teams Assume additional responsibilities as delegated by Managing Director - Property Management. Qualifications Minimum Requirements include: Bachelor's degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field). Five or more years of mixed-use management experience with an emphasis in retail. Financial experience required including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears. Proficiency in Microsoft Office software. Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge. Passion for working with people, creating amazing experiences, and leading with a hospitality mindset. High degree of emotional intelligence with proven ability to think creatively in all job responsibilities. Experience leading a multi-layered team. Solution-oriented with strong analytical skills. Maintain composure and professionalism at all times. Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style. Eager to be a part of a fast-paced and dynamic work environment. Takes initiative and is a proactive leader always focused on continuous improvement. Work indoors approximately 95% of the time and outdoors 5% of the time. Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms. On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings. Ability to lift up to 25lbs. Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters. Transfer properties and work overtime as business needs deem appropriate. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. We can recommend jobs specifically for you! Click here to get started.

Responsibilities Collaborate with senior management to establish appropriate rent levels. Review rent schedules, and oversee preparation and submittal of rent increases and renewals. Maintain optimum level of occupancy. Process timely and accurate move-ins, move-outs, recertifications, and renewals. Approve rental applications adhering to property standards and all appropriate agency standards. Follow company marketing policies and reporting requirements. Ensure the property tenant files are organized, complete and accurate. Ensure that Property Software Data is accurate at all times. Ensure that the site maintains compliance with applicable state and federal program regulations. Ensure the property and grounds are well maintained. Direct maintenance team to implement maintenance programs and controls. Report property incidents, accidents, and injuries in accordance with company policy. Resolve resident issues and conflicts timely and in accordance with site guidelines. Prepare the property's annual budget for approval by senior management. Provide accurate financial reporting and monthly variance reporting. Solicit bids, and process Purchase Orders and Invoices as needed in accordance with Winn Purchasing Policy. Ensure timely collection and deposit of all rents and fees in accordance with local laws and Winn Rent Collection guidelines. Use company directives to screen, hire, and train new personnel. Promote staff efficiency and engagement through ongoing company and industry trainings, instruction, and leadership. Use the company's Professional Development Program (PDP) to develop, train, and engage site employees. Conduct weekly staff meetings. Understand, train, and embody Winn Guiding Principles Requirements High school diploma or GED equivalent. 2+ years LIHTC affordable housing experience at a multifamily property Must have both tax credit and market rate experience in the multifamily residential industry. Must have used RCRS Must have OneSite/RealPage experience 2+ years leasing experience Proficient in Excel & Microsoft Office Excellent written/verbal communication Strong time management, initiative, and resourcefulness 1-3 years of relevant work experience. Less than 1 year of supervisory experience. Knowledge of property management. Knowledge of landlord and tenant laws. Experience with computer systems, particularly Microsoft Office. Excellent customer service skills. Outstanding verbal and written communication skills. Ability to multi-task and manage a fast-paced office environment. Ability to manage and work with a diverse group of people and personalities. Superb attention to detail. Preferred Bachelor's degree. NAHP - CPL, SHCM, CAM (MA - C3P) designations. #IND1

Title: Property Manager Reports To: District Manager Department/Division: Blue Horizon FLSA Status: Exempt Responsible for overall management, maintenance, operations, admissions, and profitability of one or more multifamily communities. The incumbent will provide regular reports on fiscal and occupancy status and is responsible for monitoring budgets, preparing reports of activities and fiscal status, and monitoring operating practices and procedures. The incumbent is responsible for attracting, guiding, developing, and mentoring high-performing teams while promoting and acting in accordance with the Charlotte Housing Authority's (“CHA” or “Agency”) policies and procedures, ensuring a culture of workplace excellence is experienced by all team members. This position supervises Assistant Property Managers along with property administrative and maintenance staff. The incumbent is accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets. The incumbent understands the Property Management industry, competition, and market and applies this knowledge to improve results at an assigned property. The duties listed below illustrate the various types of work that may be performed. Responsibilities 1. Recruits, develops, and manages a successful team and leads team members in achievement of relevant goals. Consistently uses successful techniques and company directives to screen, hire, orient and train new personnel and creates a workplace environment that supports the Agency's commitment to being a great place to work and encourages individual and team accountability. 2. Plans weekly/daily office staff schedules and assignments and coordinates maintenance schedule and assignments with Maintenance Lead. 3. Strategically plans and meets individual and community performance goals consistent with market conditions (i.e., sales and marketing goals, customer sentiment goals, etc.). Achieves market results that consistently exceed submarket occupancy and rent growth performance by utilizing marketing strategies to secure prospective residents. Ensures property is rented to the fullest capacity. 4. Assists in achieving maximum rent receivable collections for all properties by monitoring tenant account receivables, filing court orders, and attending court as needed. Assists in deterring and preventing resident fraud and abuse through participation in the Agency's fraud prevention program by utilizing techniques including rent review, verification of income, counseling, and, when necessary, prosecution. 5. Ensures that property staff provides exceptional customer services at every point of contact, exceeding residents' expectations; addresses resident concerns and requests in a timely manner to ensure resident satisfaction; maintains a professional image at all times. 6. Ensures distribution of all Agency or community-issued notices (i.e., bad weather, emergency, etc.). 7. Leads the team in effective outreach marketing; monitors social media and online marketing to increase potential applicants. 8. Oversees staff in following a “safety first” principle and ensures that unsafe conditions are corrected in a timely manner; ensures community compliance with safety, industry, and state/city/federal regulations and requirements; consistently implements community policies. 9. Ensures required safety measures are in place at assigned property and acts as a liaison to the police department when required. Attends meetings with Charlotte-Mecklenburg Police Department and other relevant stakeholders as necessary. 10. Effectively leverages resources to efficiently achieve desired results. Prepares and implements procedures and systems within Agency guidelines to ensure orderly, efficient workflows. 11. Builds working relationship with staff and understand team members' professional goals. Helps staff achieve goals by providing timely coaching and feedback to property staff. Ensures efficiency of staff through ongoing training, instruction, counseling and leadership. 12. Administers action plans consistently and in a timely manner when performance problems arise. Provides appropriate documentation, communicates the situation to the District Manager, the Senior Vice President of Portfolio Management, and the Human Resources Department, and terminates staff properly when necessary. 13. Oversees new development or rehabilitation of a community (i.e., market surveys/strategies, provides property management insight/input to development and construction team or contractor, walks apartments, punch-out, etc.). 14. Works with Planning and Development Department to ensure any prospective modernization/construction on properties is executed in a manner consistent with the best interests of residents and staff and leads to successful operation of the properties. 15. Manages commercial tenancies on properties and coordinates maintenance, modernization and other services with tenants per the terms of their lease. 16. Serves as weekend/holiday on-call staff to coordinate responses to emergency situations and maintenance needs as necessary. 17. Initiates and approves purchasing requisitions for sites, and oversees all administrative and maintenance purchasing consistent with site budget. May be responsible for purchase of office and other administrative supplies for the property in accordance with the Agency's procurement policy. 18. Manages LIHTC certification process and ensures ongoing compliance with all Tax Credit, RAD, and investor requirements for continued occupancy. 19. Ensures compliance with applicable RAD, LIHTC, and private investor guidelines as well as federal, state, and local regulations, laws, ordinances (including fair housing and employment laws), and Agency standards. Coordinates reporting to multiple stakeholders, including other departments, investors, and regulatory agencies. 20. Reviews and remains current on all relevant rules and regulations concerning Agency housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan. Attends professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts in the Property Management industry and to improve management skills and outcomes. Supports, assists, and works with other Agencies and affiliated organizations in mutually beneficial joint efforts. 21. Develops management and maintenance systems and procedures for effective operation of assigned sites. Works to train staff on such and monitor key performance indicators for reporting to management. 22. Responds to inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner. 23. Interviews applicants on a scheduled basis and explains program and eligibility requirements; addresses applicant concerns regarding programs, application processing, and waiting list placement; and assists applicants in completion of forms and identification of required documents. 24. Reviews applications and documentation for completeness, logs applications, and accurately inputs data into computer. 25. Prepares and sends written requests for income verification. Obtains, verifies, and calculates all sources of income and resources to determine financial eligibility of applicants. Submits criminal background checks and reviews and evaluates criminal offender record information. 26. Determines whether applicants meet program eligibility requirements and ranks applications according to successful compliance with eligibility requirements and established policies. 27. Prepares and coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures. Ensures that all requirements for written, independent verification of information are met in an appropriate and timely manner. Ensures that current resident files are properly maintained. 28. Confirms all leases and corresponding paperwork are completed and entered into appropriate software system accurately, on a regular basis, and in a timely manner. 29. Notifies applicants in writing of eligibility determination in accordance with HUD regulations and Agency policy. 30. Based upon a review of all information assembled, identifies factors that indicate a particular type of residential complex or unit may be required to meet specialized individual needs. Verifies preferences for waiting list applicants and refers to suitable housing program. 31. Provides orientation to new residents on initial move-in by explaining the lease provisions clearly, quoting correct prices, explaining provisions of resident handbook and other Agency polices, escorting prospective residents to inspect the unit, explaining amenities in the community, and discussing other important issues. 32. Ensures appropriate annual/biennial recertification of residents, calculation of interim adjustments, and entry of data into computer database. Monitors, prepares, and distributes annual/biennial recertification and interim adjustment notices. 33. Responsible for move-in/move out procedures, monitoring of service contracts, and timely response to resident service requests, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts. 34. Performs new move-in/move-out, customer service, housekeeping, and emergency inspections and re-inspections. Ensures Uniform Physical Conditions Standards (UPCS) protocol adhered to in performance of Real Estate Assessment Center (REAC) inspections. Oversees preparation of move-in/move-out adjustments and requests and ensures receipt of all relevant paperwork. 35. Performs walk-by inspections on at least a weekly basis of buildings and grounds to ensure maintenance of curb appeal and resident compliance with applicable lease provisions. Issues citations when necessary and provides oversight in effective resolution of unsatisfactory conditions with residents. Ensures repairs are noted and completed on timely basis. 36. Effectively handles complaints and legal matters within area of expertise as assigned, including in-house grievance procedures. Resolves conflicts and complaints among residents when possible in order to mitigate detrimental effects and/or avoid continued grievances. 37. Monitors lease violations and delinquent rent roll, oversees issuance of delinquent notices and late payment charges, and initiates eviction process when warranted, ensuring appropriate court documents are filed in a timely manner and appears in court as necessary. Monitors abandoned units on assigned property. 38. Monitors, reviews and analyzes housing management data maintenance/work order status and prepares monthly, quarterly, annual, and other reports as required addressing occupancy, delinquency rates, and other related information in a timely manner. 39. Responsible for achieving maximum occupancy and minimum turnover rate at all properties by actively promoting property management activities. Ensures quality and quantity of market ready apartments and develops and/or implements resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.). 40. Maintains accurate records of all property transactions and submits documentation in a timely manner (i.e. rent rolls, delinquency reports, move-in/move-out data, etc.). 41. Performs monthly reporting on grounds and building inspections, Tenant Accounts Receivables System (TARS), and vacancies; and quarterly reports consisting of collection loss, procurement card settlement and variance reports, and any other requested reporting specific to privately-managed sites. 42. Demonstrates the ability to understand, analyze, and provide comprehensive reporting for financial goals and operates assets in owners' best interest and in accordance with Agency policies and procedures. 43. Prepares annual budgets, income projections, and strategic business plan in a timely and accurate manner. Understand the objectives of the budget and ensures that assigned property operates within the budget parameters, submits Budget Change Revisions as needed. Clearly explains budget variances in quarterly report. Ensures all rent increases, percentage rent, and CPI increases are billed to tenants and notifies accounting of the increases in advance. 44. Coordinates the improvement of communication and cooperation between residents and management by staying knowledgeable about and ensuring residents are informed of new rules, laws, regulations, etc., as interpreted by the Agency. Meets periodically with residents to outline changes and/or new directions in policies and programs. 45. Counsels residents who are not complying with policies and procedures. Ensures residents are appropriately notified of lease violations and eviction proceedings. Ensures referral of residents to appropriate social services personnel when necessary. Works closely with other Agency departments to ensure that residents receive available services. 46. Ensures that all service requests are recorded and communicated appropriately to maintenance. Responsible for pulling work orders and assigning on-site or central maintenance, preventive maintenance, and after-hours maintenance calls. Assesses charges to tenants for maintenance services as appropriate. 47. Attends relevant Agency meetings to exchange information and further the development and implementation of processes and activities to enhance overall performance, effective operations, and maintainance of optimum lease-up rates. 48. Performs other duties as assigned. Education and Experience High school diploma or equivalent required, Bachelor's degree in Business, Public Administration, or Social Sciences from an accredited college or university preferred. Position requires a minimum of two (2) years on-site experience as a property manager. Three (3) years of supervisory experience in a customer service-related business with appropriate certification(s) will be considered. Recognized designation in Property Management preferred. An equivalent combination of education and experience may be considered. Must obtain tax credit certification within one year of hire. The following Certification(s) must be obtained within twelve (12) months of employment or other allowable period of hire as authorized by the Executive Vice President of Real Estate Management: ? Accredited Residential Manager ? Enterprise Income Verification System (EIV) ? Fair Housing ? HCV Rent Calculation ? If applicable, Certified Credit Compliance Professional (NCP, C3P, or equivalent) ? CPM Designation strongly preferred Knowledge and Skills 1. Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy 2. Thorough knowledge of HUD rules and regulations that apply to public housing management. 3. A clear understanding of business concepts, processes, and the principles of strategic thinking. 4. Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations. 5. Working knowledge of laws and standards that apply to public housing property management, such as Fair Housing Laws, OSHA Standards, and local and state building codes. 6. Basic knowledge of building maintenance, fire prevention, and liability reduction principles. 7. Working knowledge of the operation of the Agency's computer system and applicable software. 8. Working knowledge of the agencies that provide assistance and services to residents, including knowledge of eligibility requirements. 9. Knowledge of mathematics and general accounting procedures sufficient to perform calculations required for summarizing rent collections, making deposits, rent adjustments, and assisting the District Manager and the Senior Vice President of Portfolio Management in preparation of the annual operating budget and long-term budgets. 10. Ability to maintain required records such as resident files, vacancy reports, etc. 11. Ability to procure goods and services in accordance with Agency procurement procedures and in keeping with the approved operating budget for the property. 12. Ability to read and interpret policies and guidelines in order to make sound decisions. 13. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility. 14. Ability to operate appropriate Agency computer equipment and software packages. 15. Ability to communicate clearly and concisely, both orally and in writing. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed. 16. Ability to generate records, receipts, and reports efficiently using a calculator and appropriate computer system. 17. Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements. 18. Skilled in analyzing situations in order to identify problems and offer possible solutions. Supervision Controls The Property Manager receives instructions primarily from the District Property Manager. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when problems are brought to the attention of the supervisor and when the supervisor is contacted by the employee for direction. The employee's work is reviewed for accuracy and compliance with Agency policies, federal, state, and local regulations and attainment of objectives. The Property Manager gives instructions to subordinates within the assigned property site that are generally broad and nonspecific; however, instructions are occasionally direct and specific to address a particular situation or problem. Employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals and objectives; evaluates employee job performance; and recommends hiring, training, firing, and disciplinary actions. Guidelines Guidelines followed by the Property Manager include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity requirements. These guidelines cover most job-related situations and the employee is often required to use independent judgment in making decisions within established parameters and area of expertise. When unusual situations arise or when clarification or guidance is called for, the employee consults with the District Manager. Complexity The employee performs related duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of action is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning resident or maintenance problems, collections, and property management issues using personal judgement based on prior experience. Difficulty may be experienced in making final application determinations and in applying appropriate RAD, LIHTC, and private investor criteria in situations such as counting or exempting individuals' income. Scope and Effect Property Managers are key employees in the management and operation of affordable public housing and their work affects residents, coworkers, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency's image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary. Personal Contacts Personal contacts are with all of the above persons and groups. The purpose of such contacts is to obtain and provide information and verify, document and record information submitted by residents, and other Agency activities. Contact often requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile situations. Physical Requirements 1. Work is principally sedentary, but may involve some physical exertion during on-site visits with residents or staff members and inspections of units and/or facilities. 2. Must be able to sit and/or stand for up to eight hours at a time while performing work duties. 3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials). 4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment. 5. Must have vision and hearing corrected to be able to perform essential job functions. 6. Must be able to work around various fumes, odors, and dusts. 7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. 8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above. Work Environment Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities. Other Requirements Must possess a valid State of North Carolina or South Carolina driver's license and regularly participate in continuous improvement and education. Must work with the highest degree of confidentiality.

Full-time Description Job Title: Homeowner Association (HOA) Manager Company: Cusick Community Management Homeowner Association (HOA) Manager We are seeking a detail-oriented and customer-focused HOA Manager to oversee the day-to-day operations of homeowner associations. The HOA Manager will serve as the primary liaison between the association board, homeowners, and vendors, ensuring the community operates smoothly, efficiently, and in compliance with governing documents and legal requirements. Key Responsibilities: 1. Board and Community Relations: Serve as the main point of contact for the HOA board and homeowners. Facilitate and attend board meetings, preparing agendas, reports, and meeting minutes. Provide guidance to the board on governance, policies, and best practices. Communicate effectively with homeowners to address concerns, enforce rules, and maintain positive relationships. 2. Operations Management: Oversee day-to-day community operations, including maintenance and service contracts. Conduct regular property inspections to ensure compliance and identify maintenance needs. Manage vendor relationships, negotiate contracts, and ensure quality service delivery. Implement and enforce community policies and procedures. 3. Financial Oversight: Assist in the preparation and management of annual budgets and financial reports. Monitor assessments, track delinquencies, and follow collection procedures. Ensure accurate record-keeping and adherence to financial best practices. 4. Compliance and Legal Oversight: Ensure community compliance with governing documents, bylaws, and state regulations. Address and resolve violations through established enforcement processes. Coordinate with legal counsel as necessary on compliance matters. 5. Resident Services: Respond to homeowner inquiries and resolve issues promptly and professionally. Facilitate community events and engagement initiatives. Maintain community records, including homeowner databases and association documents. Requirements Qualifications: Proven experience as an HOA Manager, Community Association Manager, Realtor, Property Management or similar role. Strong understanding of HOA governing documents, legal compliance, and financial management. Excellent communication, organizational, and interpersonal skills. Ability to manage multiple priorities and work independently. Proficiency in property management software and Microsoft Office Suite. Certification (e.g., CMCA, AMS, or PCAM) strongly preferred. Key Competencies: Customer service orientation with a problem-solving mindset. Detail-oriented and able to maintain accurate records. Strong leadership and decision-making abilities. Ability to build and maintain positive relationships with stakeholders. Work Environment: Combination of office work and on-site community inspections. Occasional evening meetings and weekend availability as needed. This position is an excellent opportunity for a proactive and organized professional who enjoys fostering community relationships and managing diverse responsibilities in a dynamic environment. Cusick's Mission Statement: At Cusick Community Management, our mission is to empower communities through transparent communication, efficient operations, and strong relationships. We are committed to enhancing the vitality of neighborhoods while ensuring financial stewardship and legal compliance, fostering a thriving and harmonious living environment for all residents.

Property Manager - Maiden, NC Employment Type: Full-Time About the Role Under limited direction, our Property Managers are responsible for managing all aspects of their assigned communities including fiscal management, record keeping, consultation, and maintenance. Key Responsibilities Manage all aspects of assigned communities and/or scattered properties Inspect properties to meet standards Maintain a positive, productive relationship with tenants Oversee collection of monthly assessments from residents and ensure bills are paid. Issue delinquency notices as necessary Investigate and settle complaints, disturbances, and violations Negotiate contracts with vendors Collect receivable accounts and handle operating expenses Assist with annual budgets by forecasting requirements and analyzing variances Provide monthly financials and reports of financial performance Source and build relationships with prospective clients to expand business opportunities Update job and market knowledge Requirement NC Real Estate License Required Qualifications 3-5 years of Property Management experience required Excellent computer skills, including Microsoft Office suite Ability to clearly communicate both verbally and in writing Excellent customer service skills, polite and courteous Punctual and dependable Ability to prioritize and multi-task What We Offer Competitive salary and benefits package. Health, Dental and Vision package. 401k with Match

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property. GASTONIA, NC REQUIREMENT: MUST BE LOCAL, NO RELOCATION APPLICANTS; MUST HAVE EXPERIENCE IN APARTMENT LEASING DUTIES AND RESPONSIBILITIES: Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development. Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition. Performs light housekeeping as necessary. Physically walks and inspects property on a daily basis, check on vacant apartments. Completes move-in/move-out inspections with residents. Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly. Utilizes the market information to make strategic decisions for the success of the property. Welcomes and shows prospective residents the property utilizing leasing techniques and expectations. Demonstrates leasing techniques to the leasing office team and communicates expectations. Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal team member, or a vendor. Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor. Ensures daily safety logs are maintained. Communicates policy and procedure changes with community team members. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems. Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members. Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals. Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives. Monitors individual team member performance and provides timely and constructive feedback. Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques. Takes a hands-on approach to any necessary duties to ensure the job is completed. Strives to meet resident needs and create win/win situations. Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution. Identifies, interviews, and hires appropriate team members for the community team members. Identifies strengths of team members and plan assignments accordingly to maximize team performance. Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property. Maintains an awareness of training resources available and encourage the development of team members. Sets and upholds high standards of honesty for self and team members. Maintains relationships with residents, associates and vendors on a professional level at all times. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: Directly supervises employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems . QUALIFICATIONS: Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Ability to clearly and effectively communicate both verbally and in writing. Have a positive attitude and keep a solution-based and customer-focused mindset at all times. Take pride in quality of work and attention to detail. Professional in-person and phone presence and etiquette. Ability to make informed decisions easily and decisively. Capacity to work with little to no supervision using effective time management and organizational skills. Complete tasks and projects within deadlines. Partner with team to resolve issues and highlight opportunities. Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.

The Property Manager leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties and coordinates all marketing, operations, and financial activities per client and/or company requirements. Essential Duties and Responsibilities: Ensure that services are provided consistent with policies, procedures, and regulations as well as contractual obligations and standards. Coordinate and lead daily and long-term client projects and initiatives; establish and track deadlines to meet client and company objectives; elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures, Direct, review, and approve vendor invoice payments and other accounting related activities following the terms of the management agreement, LPC policies, and property management approval authorization limits. Direct and control preparation, and delivery, of timely, accurate, and insightful monthly reports as well as annual operating and capital budgets. of the asset/company; report on expirations, covenants, restrictions, and other encumbrances that drive decision making and asset value. Coordinate all lease administration activities with lease administrator and accounting; review all lease set ups, lease changes, reporting, etc. and provide final approval. Coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition; ensure teams assigned to tenant onboarding activities properly document and communicate with tenants timely and appropriately; follow up with tenants to ensure a successful transition. Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; craft, deliver, and communicate an effective tenant care program that maximizes tenant retention. Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value; manage quality of vendor service delivery to ensure contract compliance and desired value. Review and report status of AR to client(s) with recommendations for action; prepare client approved standard legal notices. Ensure that at least Quarterly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning.; contract for, and coordinate, vendors. Property visits between inspections to maintain site to client standards. Coordinate drills and other required training for client teams and assist Compliance team with all required paperwork filings to maintain clinic accreditation status Act as primary contact with property owners, serving as Owner Representative to ensure objectives are being met. Perform other duties as assigned. Qualifications: Bachelor's degree (BA/BS) preferred; minimum of 3-5 years of related experience and/or training; or a combination of education and experience; experience with Medical, commercial office, retail, and/or industrial properties is highly preferred CPM or RPA professional designation or candidacy preferred Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required. Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare or draft recommendations for cost/benefit propositions, ROI analysis, and other business proposals Strong organizational skills that deliver timely results and influence team productivity Ability to comprehend, analyze, and interpret complex documents and problems involving several options; advanced analytical and quantitative skills required Fundamental leadership experience or significant collaborative contributions within a high functioning team Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team Strong organizational skills with an inquisitive and entrepreneurial mindset Ability to travel daily to assigned properties as necessary Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client Ability to read and write English in order to understand manuals and procedures, and to write reports Physical Requirements: Ability to sit/stand/walk for long periods of time; manual dexterity to operate a computer keyboard, phone, and other office equipment; eyesight that allows for reading a computer screen, phone screen, reports, etc.; hearing that allows for hearing/understanding spoken words; lifting and carrying up to 20 lbs. NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. About Lincoln Property Company Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln's combined management and leasing portfolio on behalf of institutional clients includes more than 562 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 164 million square feet of development since its inception in 1965 and has another $19.5 billion currently under construction or in the pipeline. For more information, visit: ************ All job offers are contingent on completion of a background check and proof of eligibility to work in the United States. By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with the companies privacy policy. Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.

Job Description Peak Living is currently seeking a qualified Regional Manager to join our team! Under the direction of the Regional Vice President, the Regional Manager assists in the development and monitoring of company policies and procedures related to property management; recruits, trains, develops, and supervises community managers; and shares responsibility for maintaining the physical asset and performance of assigned properties. At Peak Living, our employees love where they work. We are a full-service real estate management company with communities across the United States. Peak Living is uniquely positioned for growth as it continues rapid expansion through acquisitions. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles to boost property performance. Knowledge / Skills / Ability Must possess proven track record of successful regional property management experience and knowledge of property maintenance, property marketing, and insurance. Must have strong supervisory, personnel management and organizational skills. Ability to delegate and communicate property management methods. Ability to independently establish priorities, manage time effectively, and fulfill assigned objectives and projects. Ability to respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment. Demonstrated proficiency in Outlook, Excel, and Word. Good verbal and written communication skills. Ability to coach and lead onsite staff Ability to develop strong professional relationships with customers and vendors. Ability to comprehend legal documents and carry out related rent collections and lease management. Demonstrated understanding of property operations with emphasis on lease terms and contract enforcement, including collections. Required Knowledge and Experience Experience with managing and leasing A Assets A minimum of five (5) years Regional Management College degree preferred. Professional designation (ARM, CAPS, CPM, etc.) is helpful but not required. Supervisory Responsibilities The Regional Manager supports the Executive Vice President and supervises all assigned properties. Establishes and coordinates a communication system involving transaction and activities among Community Managers and the corporate office. Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives; Monitors, assists, and makes recommendations to improve marketing activities; reviews occupancy status; recommends rent schedules. Reviews/audits property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approves all exceptions of same. Resolves resident relation issues. Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency. Conducts periodic inspection of vacant apartments for market-ready condition. Supervises and coordinates preparation of annual operating and capital budgets. Monitors and makes recommendations on budget performance and prepares monthly or quarterly summary report of same. Reviews and approves expenditures within specified budgetary guidelines. Negotiates and/or evaluates contracts and makes recommendations. Established/revises property management forms, reports, and manuals including updates, changes, and additions. Acts as primary liaison between Owner or Owner's Representative and Peak Living. Travel is required. Must have reliable transportation to conduct site audits. Ensure that all tax credit communities are in compliance Peak Living offers a competitive compensation package including quarterly bonuses, health, vision, dental and life insurance and discounted rent program. Job Posted by ApplicantPro

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities As a General Property Manager with Hines, you will provide operational oversight of the property to meet the prescribed investment objectives while ensuring the delivery of top-tier hospitality experiences. You will be responsible for increasing the economic value of the property while guiding the asset to become one of the most experiential and influential in the market. At Hines, delivering an exceptional client experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired. This role is based at a mixed-use asset featuring office and retail space, requiring a dynamic approach to managing both commercial office operations and retail tenant engagement. Responsibilities include but are not limited to: Hospitality / Leadership: In accordance with the firm's leadership principles - train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience. Demonstrate exceptional leadership in coordinating cross-functional teams that support both commercial and retail operations. Foster a unified hospitality experience across diverse tenant types, ensuring that service standards are consistently upheld in both office and retail settings. Proactive community engagement, building relationships with stakeholders from both sectors, and implementing initiatives that enhance the overall tenant and visitor experience throughout the property. Apply hospitality hiring practices to identify and hire hospitality-minded personnel and third-party service providers. Lead a cross-functional team, including third-party service providers, in the delivery of Hines' Hospitality Standards. Supervise event programming coordination with a focus on creating and maintaining a community atmosphere. Ensure property engagement and service offerings are aligned with Hines' service level standards. Foster connectivity and establish key relationships with community leaders, government officials (including police department), vendors, cultural/civic institutions, and the general public. Establish vision and goals for department personnel including implementation of training and development programs. Handle various Human Resource related responsibilities. Operations: Manage operations in alignment with Hines' service level standards including but not limited to internal and external maintenance, security, parking, loading dock and housekeeping functions and adherence to budgetary standards. Provide operational oversight of a mixed-use property with office and retail components. Ensure seamless integration of retail and office operations to support a cohesive tenant and visitor experience. Supervise the financial performance of the asset(s), monitoring retailer gross sales, ensuring timely rent collection, and identifying capital expenditure requirements, while maintaining full profit and loss (P&L) responsibility. Draft the Annual Business Plan and Operating Budget for the property, and lead the presentation as required by both ownership and Hines. Oversee the development, implementation, and maintenance of marketing and leasing strategies for both current and prospective tenants (clients) while collaborating with asset managers or owners to meet performance objectives. Negotiate contracts (including brokers, architects, engineers, and other outside consultants) and supervise all contractor services related to the physical operation of the property. Display in-depth knowledge of mechanical systems and collaborate with Engineering Managers as needed to ensure building operations comply with established operating standards. Monitor all construction for compliance with center rules and approved plans; ensure all required documentation is obtained in a timely manner. Ensure the property is well-maintained and aesthetically pleasing. Ensure compliance with all government, industry, regional and company required programs, objectives, and policies. Provide support to development groups including owner relations, quality control during construction, program development, building start-up, etc. Represent Hines in selected business, community, and industry organizations/groups. Recommend legal action as may be required to protect and maintain the Project. Direct all emergency procedures including but not limited to: Establishing and executing emergency plans and practice drills Monitoring emergency equipment Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent Acting as fire/life safety director while assisting emergency authorities and response teams Assume additional responsibilities as delegated by Managing Director - Property Management. Qualifications Minimum Requirements include: Bachelor's degree from an accredited institution required (preferably with a focus on business administration, hospitality, real estate, or in a related field). Five or more years of mixed-use management experience with an emphasis in retail. Financial experience required including P&L responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears. Proficiency in Microsoft Office software. Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge. Passion for working with people, creating amazing experiences, and leading with a hospitality mindset. High degree of emotional intelligence with proven ability to think creatively in all job responsibilities. Experience leading a multi-layered team. Solution-oriented with strong analytical skills. Maintain composure and professionalism at all times. Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style. Eager to be a part of a fast-paced and dynamic work environment. Takes initiative and is a proactive leader always focused on continuous improvement. Work indoors approximately 95% of the time and outdoors 5% of the time. Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms. On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings. Ability to lift up to 25lbs. Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters. Transfer properties and work overtime as business needs deem appropriate. Closing At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please.

WinnCompanies is searching for a Rotating Property Manager II who will support multiple affordable housing properties in Bessemer City, NC. In this role, you will manage, market and maintain the apartment community and its residents and staff meeting the financial objectives of the owner and management company. The ideal candidate will also comply with all applicable regulatory standards and requirements The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM. Responsibilities Collaborate with senior management to establish appropriate rent levels. Review rent schedules. Oversee preparation and submittal of rent increases and renewals. Lead the property team to maintain optimum level of occupancy. Process timely and accurate move-ins, move-outs, recertifications and renewals. Approve rental applications adhering to property standards and all appropriate agency standards. Follow company marketing policies and reporting requirements Provide oversight of property tenant files. Ensure that the site(s) maintain compliance with applicable state and federal program regulations. Ensure the property and grounds are well maintained. Direct maintenance team to implement maintenance programs and controls. Report property incidents, accidents and injuries in accordance with company policy. Resolve Resident issues and conflicts timely and in accordance with site guidelines Prepare the property's annual budget for approval by senior management. Provide accurate financial reporting and monthly variance reporting. Solicit bids, process Purchase Orders and Invoices as needed in accordance with Winn Purchasing Policy. Ensure timely collection and deposit of all rents and fees in accordance with local laws and Winn Rent Collection guidelines. Use company directives to screen, hire, and train new personnel. Promote staff efficiency and engagement through ongoing company and industry trainings, instruction, and leadership. Use the company's Professional Development Program (PDP) to develop, train and engage site employees. Conduct weekly staff meetings. Requirements High school diploma or GED equivalent. 1-3 years of relevant work experience. 1+ years of supervisory / managerial experience. A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy. Experience with conventional and affordable housing programs (ex. Tax Credit, Section 8, etc.) In-depth knowledge of property management and landlord / tenant laws. Prior RCRS experience. Experience managing large teams. Experience with web-based applications and computer systems such as Microsoft Office. Excellent customer service skills. Ability to multi-task and manage a fast-paced office environment. Ability to manage and work with a diverse group of people and personalities. Superb attention to detail. Preferred Qualifications Bachelor's degree. Experience with Yardi or OneSite RealPage property management software. Knowledge of LIHTC and HUD regulations. Knowledge of Marketing / Leasing techniques. NAHP - CPL, SHCM, CAM (MA - C3P) designations. CAM - RAM & ARM designations honored; CGPM - NAA or NAMA designations honored.

Title: Property Manager Reports To: District Manager Department/Division: Blue Horizon FLSA Status: Exempt Responsible for overall management, maintenance, operations, admissions, and profitability of one or more multifamily communities. The incumbent will provide regular reports on fiscal and occupancy status and is responsible for monitoring budgets, preparing reports of activities and fiscal status, and monitoring operating practices and procedures. The incumbent is responsible for attracting, guiding, developing, and mentoring high-performing teams while promoting and acting in accordance with the Charlotte Housing Authority's ('CHA' or 'Agency') policies and procedures, ensuring a culture of workplace excellence is experienced by all team members. This position supervises Assistant Property Managers along with property administrative and maintenance staff. The incumbent is accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets. The incumbent understands the Property Management industry, competition, and market and applies this knowledge to improve results at an assigned property. The duties listed below illustrate the various types of work that may be performed. Responsibilities 1. Recruits, develops, and manages a successful team and leads team members in achievement of relevant goals. Consistently uses successful techniques and company directives to screen, hire, orient and train new personnel and creates a workplace environment that supports the Agency's commitment to being a great place to work and encourages individual and team accountability. 2. Plans weekly/daily office staff schedules and assignments and coordinates maintenance schedule and assignments with Maintenance Lead. 3. Strategically plans and meets individual and community performance goals consistent with market conditions (i.e., sales and marketing goals, customer sentiment goals, etc.). Achieves market results that consistently exceed submarket occupancy and rent growth performance by utilizing marketing strategies to secure prospective residents. Ensures property is rented to the fullest capacity. 4. Assists in achieving maximum rent receivable collections for all properties by monitoring tenant account receivables, filing court orders, and attending court as needed. Assists in deterring and preventing resident fraud and abuse through participation in the Agency's fraud prevention program by utilizing techniques including rent review, verification of income, counseling, and, when necessary, prosecution. 5. Ensures that property staff provides exceptional customer services at every point of contact, exceeding residents' expectations; addresses resident concerns and requests in a timely manner to ensure resident satisfaction; maintains a professional image at all times. 6. Ensures distribution of all Agency or community-issued notices (i.e., bad weather, emergency, etc.). 7. Leads the team in effective outreach marketing; monitors social media and online marketing to increase potential applicants. 8. Oversees staff in following a 'safety first' principle and ensures that unsafe conditions are corrected in a timely manner; ensures community compliance with safety, industry, and state/city/federal regulations and requirements; consistently implements community policies. 9. Ensures required safety measures are in place at assigned property and acts as a liaison to the police department when required. Attends meetings with Charlotte-Mecklenburg Police Department and other relevant stakeholders as necessary. 10. Effectively leverages resources to efficiently achieve desired results. Prepares and implements procedures and systems within Agency guidelines to ensure orderly, efficient workflows. 11. Builds working relationship with staff and understand team members' professional goals. Helps staff achieve goals by providing timely coaching and feedback to property staff. Ensures efficiency of staff through ongoing training, instruction, counseling and leadership. 12. Administers action plans consistently and in a timely manner when performance problems arise. Provides appropriate documentation, communicates the situation to the District Manager, the Senior Vice President of Portfolio Management, and the Human Resources Department, and terminates staff properly when necessary. 13. Oversees new development or rehabilitation of a community (i.e., market surveys/strategies, provides property management insight/input to development and construction team or contractor, walks apartments, punch-out, etc.). 14. Works with Planning and Development Department to ensure any prospective modernization/construction on properties is executed in a manner consistent with the best interests of residents and staff and leads to successful operation of the properties. 15. Manages commercial tenancies on properties and coordinates maintenance, modernization and other services with tenants per the terms of their lease. 16. Serves as weekend/holiday on-call staff to coordinate responses to emergency situations and maintenance needs as necessary. 17. Initiates and approves purchasing requisitions for sites, and oversees all administrative and maintenance purchasing consistent with site budget. May be responsible for purchase of office and other administrative supplies for the property in accordance with the Agency's procurement policy. 18. Manages LIHTC certification process and ensures ongoing compliance with all Tax Credit, RAD, and investor requirements for continued occupancy. 19. Ensures compliance with applicable RAD, LIHTC, and private investor guidelines as well as federal, state, and local regulations, laws, ordinances (including fair housing and employment laws), and Agency standards. Coordinates reporting to multiple stakeholders, including other departments, investors, and regulatory agencies. 20. Reviews and remains current on all relevant rules and regulations concerning Agency housing programs, as well as applicable local, state, and federal laws, regulations, codes, and Agency rules, regulations, and administrative plan. Attends professional meetings, seminars, and conferences to keep abreast of new trends, activities, and concepts in the Property Management industry and to improve management skills and outcomes. Supports, assists, and works with other Agencies and affiliated organizations in mutually beneficial joint efforts. 21. Develops management and maintenance systems and procedures for effective operation of assigned sites. Works to train staff on such and monitor key performance indicators for reporting to management. 22. Responds to inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner. 23. Interviews applicants on a scheduled basis and explains program and eligibility requirements; addresses applicant concerns regarding programs, application processing, and waiting list placement; and assists applicants in completion of forms and identification of required documents. 24. Reviews applications and documentation for completeness, logs applications, and accurately inputs data into computer. 25. Prepares and sends written requests for income verification. Obtains, verifies, and calculates all sources of income and resources to determine financial eligibility of applicants. Submits criminal background checks and reviews and evaluates criminal offender record information. 26. Determines whether applicants meet program eligibility requirements and ranks applications according to successful compliance with eligibility requirements and established policies. 27. Prepares and coordinates the proper disposition of all paperwork relating to renting or vacating housing units in accordance with established procedures. Ensures that all requirements for written, independent verification of information are met in an appropriate and timely manner. Ensures that current resident files are properly maintained. 28. Confirms all leases and corresponding paperwork are completed and entered into appropriate software system accurately, on a regular basis, and in a timely manner. 29. Notifies applicants in writing of eligibility determination in accordance with HUD regulations and Agency policy. 30. Based upon a review of all information assembled, identifies factors that indicate a particular type of residential complex or unit may be required to meet specialized individual needs. Verifies preferences for waiting list applicants and refers to suitable housing program. 31. Provides orientation to new residents on initial move-in by explaining the lease provisions clearly, quoting correct prices, explaining provisions of resident handbook and other Agency polices, escorting prospective residents to inspect the unit, explaining amenities in the community, and discussing other important issues. 32. Ensures appropriate annual/biennial recertification of residents, calculation of interim adjustments, and entry of data into computer database. Monitors, prepares, and distributes annual/biennial recertification and interim adjustment notices. 33. Responsible for move-in/move out procedures, monitoring of service contracts, and timely response to resident service requests, ensuring smooth operations, productive communications, and effective understanding during all interpersonal contacts. 34. Performs new move-in/move-out, customer service, housekeeping, and emergency inspections and re-inspections. Ensures Uniform Physical Conditions Standards (UPCS) protocol adhered to in performance of Real Estate Assessment Center (REAC) inspections. Oversees preparation of move-in/move-out adjustments and requests and ensures receipt of all relevant paperwork. 35. Performs walk-by inspections on at least a weekly basis of buildings and grounds to ensure maintenance of curb appeal and resident compliance with applicable lease provisions. Issues citations when necessary and provides oversight in effective resolution of unsatisfactory conditions with residents. Ensures repairs are noted and completed on timely basis. 36. Effectively handles complaints and legal matters within area of expertise as assigned, including in-house grievance procedures. Resolves conflicts and complaints among residents when possible in order to mitigate detrimental effects and/or avoid continued grievances. 37. Monitors lease violations and delinquent rent roll, oversees issuance of delinquent notices and late payment charges, and initiates eviction process when warranted, ensuring appropriate court documents are filed in a timely manner and appears in court as necessary. Monitors abandoned units on assigned property. 38. Monitors, reviews and analyzes housing management data maintenance/work order status and prepares monthly, quarterly, annual, and other reports as required addressing occupancy, delinquency rates, and other related information in a timely manner. 39. Responsible for achieving maximum occupancy and minimum turnover rate at all properties by actively promoting property management activities. Ensures quality and quantity of market ready apartments and develops and/or implements resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.). 40. Maintains accurate records of all property transactions and submits documentation in a timely manner (i.e. rent rolls, delinquency reports, move-in/move-out data, etc.). 41. Performs monthly reporting on grounds and building inspections, Tenant Accounts Receivables System (TARS), and vacancies; and quarterly reports consisting of collection loss, procurement card settlement and variance reports, and any other requested reporting specific to privately-managed sites. 42. Demonstrates the ability to understand, analyze, and provide comprehensive reporting for financial goals and operates assets in owners' best interest and in accordance with Agency policies and procedures. 43. Prepares annual budgets, income projections, and strategic business plan in a timely and accurate manner. Understand the objectives of the budget and ensures that assigned property operates within the budget parameters, submits Budget Change Revisions as needed. Clearly explains budget variances in quarterly report. Ensures all rent increases, percentage rent, and CPI increases are billed to tenants and notifies accounting of the increases in advance. 44. Coordinates the improvement of communication and cooperation between residents and management by staying knowledgeable about and ensuring residents are informed of new rules, laws, regulations, etc., as interpreted by the Agency. Meets periodically with residents to outline changes and/or new directions in policies and programs. 45. Counsels residents who are not complying with policies and procedures. Ensures residents are appropriately notified of lease violations and eviction proceedings. Ensures referral of residents to appropriate social services personnel when necessary. Works closely with other Agency departments to ensure that residents receive available services. 46. Ensures that all service requests are recorded and communicated appropriately to maintenance. Responsible for pulling work orders and assigning on-site or central maintenance, preventive maintenance, and after-hours maintenance calls. Assesses charges to tenants for maintenance services as appropriate. 47. Attends relevant Agency meetings to exchange information and further the development and implementation of processes and activities to enhance overall performance, effective operations, and maintainance of optimum lease-up rates. 48. Performs other duties as assigned. Education and Experience High school diploma or equivalent required, Bachelor's degree in Business, Public Administration, or Social Sciences from an accredited college or university preferred. Position requires a minimum of two (2) years on-site experience as a property manager. Three (3) years of supervisory experience in a customer service-related business with appropriate certification(s) will be considered. Recognized designation in Property Management preferred. An equivalent combination of education and experience may be considered. Must obtain tax credit certification within one year of hire. The following Certification(s) must be obtained within twelve (12) months of employment or other allowable period of hire as authorized by the Executive Vice President of Real Estate Management: ? Accredited Residential Manager ? Enterprise Income Verification System (EIV) ? Fair Housing ? HCV Rent Calculation ? If applicable, Certified Credit Compliance Professional (NCP, C3P, or equivalent) ? CPM Designation strongly preferred Knowledge and Skills 1. Thorough knowledge of Agency policy and procedures as they pertain to property management and occupancy 2. Thorough knowledge of HUD rules and regulations that apply to public housing management. 3. A clear understanding of business concepts, processes, and the principles of strategic thinking. 4. Comprehensive knowledge and understanding of multifamily operations including: people management, financial reporting, problem-solving, sales, maintenance, and resident relations. 5. Working knowledge of laws and standards that apply to public housing property management, such as Fair Housing Laws, OSHA Standards, and local and state building codes. 6. Basic knowledge of building maintenance, fire prevention, and liability reduction principles. 7. Working knowledge of the operation of the Agency's computer system and applicable software. 8. Working knowledge of the agencies that provide assistance and services to residents, including knowledge of eligibility requirements. 9. Knowledge of mathematics and general accounting procedures sufficient to perform calculations required for summarizing rent collections, making deposits, rent adjustments, and assisting the District Manager and the Senior Vice President of Portfolio Management in preparation of the annual operating budget and long-term budgets. 10. Ability to maintain required records such as resident files, vacancy reports, etc. 11. Ability to procure goods and services in accordance with Agency procurement procedures and in keeping with the approved operating budget for the property. 12. Ability to read and interpret policies and guidelines in order to make sound decisions. 13. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility. 14. Ability to operate appropriate Agency computer equipment and software packages. 15. Ability to communicate clearly and concisely, both orally and in writing. Ability to communicate on the level of the listener, recognizing when information has been misunderstood, and the ability to rectify any misunderstanding as needed. 16. Ability to generate records, receipts, and reports efficiently using a calculator and appropriate computer system. 17. Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements. 18. Skilled in analyzing situations in order to identify problems and offer possible solutions. Supervision Controls The Property Manager receives instructions primarily from the District Property Manager. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee receives specific instructions when problems are brought to the attention of the supervisor and when the supervisor is contacted by the employee for direction. The employee's work is reviewed for accuracy and compliance with Agency policies, federal, state, and local regulations and attainment of objectives. The Property Manager gives instructions to subordinates within the assigned property site that are generally broad and nonspecific; however, instructions are occasionally direct and specific to address a particular situation or problem. Employee monitors the work of subordinates for accuracy, completeness, conformity to policy, and achievement of goals and objectives; evaluates employee job performance; and recommends hiring, training, firing, and disciplinary actions. Guidelines Guidelines followed by the Property Manager include established policies and procedures, traditional practices, published laws, regulations, handbooks, codes, and ordinances. Materials used vary with the project and the entities involved, and independent research is necessary depending on the activity requirements. These guidelines cover most job-related situations and the employee is often required to use independent judgment in making decisions within established parameters and area of expertise. When unusual situations arise or when clarification or guidance is called for, the employee consults with the District Manager. Complexity The employee performs related duties following established and specific Agency policies and procedures, applicable local, state, and federal regulations, traditional practices, and information from training and reference materials. The course of action is determined by the circumstances, assessment of critical issues, supervisor input, and by established procedures and applicable regulations. The employee may coordinate, integrate, and/or prioritize tasks. Routinely, the employee may adapt procedures to the circumstances and make decisions concerning resident or maintenance problems, collections, and property management issues using personal judgement based on prior experience. Difficulty may be experienced in making final application determinations and in applying appropriate RAD, LIHTC, and private investor criteria in situations such as counting or exempting individuals' income. Scope and Effect Property Managers are key employees in the management and operation of affordable public housing and their work affects residents, coworkers, Agency profitability, community groups, and support agencies on a continuing basis. Successful accomplishment of duties by the employee enhances the Agency's image in the community and its ability to meet its overall mission of providing housing that is decent, safe, and sanitary. Personal Contacts Personal contacts are with all of the above persons and groups. The purpose of such contacts is to obtain and provide information and verify, document and record information submitted by residents, and other Agency activities. Contact often requires negotiation and/or handling of controversial matters, and may include dealing with skeptical, uncooperative, unreceptive, and hostile individuals, and potentially volatile situations. Physical Requirements 1. Work is principally sedentary, but may involve some physical exertion during on-site visits with residents or staff members and inspections of units and/or facilities. 2. Must be able to sit and/or stand for up to eight hours at a time while performing work duties. 3. Must be able to bend, stoop, push, and pull in the performance of essential job-related duties (e.g. moving or carrying objects or materials). 4. Must be able to use fingers bilaterally and unilaterally to operate job-related equipment. 5. Must have vision and hearing corrected to be able to perform essential job functions. 6. Must be able to work around various fumes, odors, and dusts. 7. Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress. 8. An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above. Work Environment Work involves the normal risks or discomfort associated with an office environment and is usually in an area that is adequately cooled, heated, lighted, and ventilated, but also involves working outdoors during visits to housing developments, sites, dwellings, or facilities. Other Requirements Must possess a valid State of North Carolina or South Carolina driver's license and regularly participate in continuous improvement and education. Must work with the highest degree of confidentiality.

Job DescriptionDescription: Job Title: Homeowner Association (HOA) Manager Company: Cusick Community Management Homeowner Association (HOA) Manager We are seeking a detail-oriented and customer-focused HOA Manager to oversee the day-to-day operations of homeowner associations. The HOA Manager will serve as the primary liaison between the association board, homeowners, and vendors, ensuring the community operates smoothly, efficiently, and in compliance with governing documents and legal requirements. Key Responsibilities: 1. Board and Community Relations: Serve as the main point of contact for the HOA board and homeowners. Facilitate and attend board meetings, preparing agendas, reports, and meeting minutes. Provide guidance to the board on governance, policies, and best practices. Communicate effectively with homeowners to address concerns, enforce rules, and maintain positive relationships. 2. Operations Management: Oversee day-to-day community operations, including maintenance and service contracts. Conduct regular property inspections to ensure compliance and identify maintenance needs. Manage vendor relationships, negotiate contracts, and ensure quality service delivery. Implement and enforce community policies and procedures. 3. Financial Oversight: Assist in the preparation and management of annual budgets and financial reports. Monitor assessments, track delinquencies, and follow collection procedures. Ensure accurate record-keeping and adherence to financial best practices. 4. Compliance and Legal Oversight: Ensure community compliance with governing documents, bylaws, and state regulations. Address and resolve violations through established enforcement processes. Coordinate with legal counsel as necessary on compliance matters. 5. Resident Services: Respond to homeowner inquiries and resolve issues promptly and professionally. Facilitate community events and engagement initiatives. Maintain community records, including homeowner databases and association documents. Requirements: Qualifications: Proven experience as an HOA Manager, Community Association Manager, Realtor, Property Management or similar role. Strong understanding of HOA governing documents, legal compliance, and financial management. Excellent communication, organizational, and interpersonal skills. Ability to manage multiple priorities and work independently. Proficiency in property management software and Microsoft Office Suite. Certification (e.g., CMCA, AMS, or PCAM) strongly preferred. Key Competencies: Customer service orientation with a problem-solving mindset. Detail-oriented and able to maintain accurate records. Strong leadership and decision-making abilities. Ability to build and maintain positive relationships with stakeholders. Work Environment: Combination of office work and on-site community inspections. Occasional evening meetings and weekend availability as needed. This position is an excellent opportunity for a proactive and organized professional who enjoys fostering community relationships and managing diverse responsibilities in a dynamic environment. Cusick's Mission Statement: At Cusick Community Management, our mission is to empower communities through transparent communication, efficient operations, and strong relationships. We are committed to enhancing the vitality of neighborhoods while ensuring financial stewardship and legal compliance, fostering a thriving and harmonious living environment for all residents.

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property. GASTONIA, NC REQUIREMENT: MUST BE LOCAL, NO RELOCATION APPLICANTS; MUST HAVE EXPERIENCE IN APARTMENT LEASING DUTIES AND RESPONSIBILITIES: Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development. Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition. Performs light housekeeping as necessary. Physically walks and inspects property on a daily basis, check on vacant apartments. Completes move-in/move-out inspections with residents. Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly. Utilizes the market information to make strategic decisions for the success of the property. Welcomes and shows prospective residents the property utilizing leasing techniques and expectations. Demonstrates leasing techniques to the leasing office team and communicates expectations. Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal team member, or a vendor. Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor. Ensures daily safety logs are maintained. Communicates policy and procedure changes with community team members. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems. Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members. Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals. Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives. Monitors individual team member performance and provides timely and constructive feedback. Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques. Takes a hands-on approach to any necessary duties to ensure the job is completed. Strives to meet resident needs and create win/win situations. Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution. Identifies, interviews, and hires appropriate team members for the community team members. Identifies strengths of team members and plan assignments accordingly to maximize team performance. Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property. Maintains an awareness of training resources available and encourage the development of team members. Sets and upholds high standards of honesty for self and team members. Maintains relationships with residents, associates and vendors on a professional level at all times. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: Directly supervises employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS: Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Ability to clearly and effectively communicate both verbally and in writing. Have a positive attitude and keep a solution-based and customer-focused mindset at all times. Take pride in quality of work and attention to detail. Professional in-person and phone presence and etiquette. Ability to make informed decisions easily and decisively. Capacity to work with little to no supervision using effective time management and organizational skills. Complete tasks and projects within deadlines. Partner with team to resolve issues and highlight opportunities. Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.