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Property manager skills for your resume and career

Q: How to manage Airbnb properties

To manage Airbnb properties, you should develop a plan, find a way to organize and track the upkeep of rentals, and perform marketing tasks. Developing a plan for managing your properties helps you organize your process and figure out everything you need to do to manage the properties effectively.

Updated January 8, 2025

6 min read

Quoted experts

Hans Schmidt Ph.D.,

Pieter Van Der Have

Below we've compiled a list of the most critical property manager skills. We ranked the top skills for property managers based on the percentage of resumes they appeared on. For example, 15.4% of property manager resumes contained customer service as a skill. Continue reading to find out what skills a property manager needs to be successful in the workplace.

15 property manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how property managers use customer service:

Increased the property residential services through implementation of activities, community outreach, college/ universities outreach, and superior customer service.
Handle all business and administrative operations, including customer service, facility security / maintenance and oversee contracted services.

2. Property Management

Property management is the regular oversight of commercial, residential, or industrial real estate by a third-party contractor. Property management includes the day-to-day care of the property, fixing minor and major issues, and monitoring the security of the property.

Here's how property managers use property management:

Managed apartment house complex or development for owners or property management firm: Showed prospective tenants apartments and explained occupancy terms.
Negotiated and secured contracts for office and building equipment and coordinated with property management company schedules for building repairs and upgrades.

3. Financial Reports

Here's how property managers use financial reports:

Negotiated property sales contracts, managed building protection projects, scheduled maintenance of contracts, compiled information for financial reports.
Generate financial reports, administer budgets, allocate resources, and ensure operational compliance with regulatory and industry standards.

4. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how property managers use real estate:

Coordinated corporate marketing efforts to utilize further online and published commercial real estate media to increase advertising exposure of the property.
Managed residential real estate properties while maintaining verbal and written communications with tenants and vendors regarding issues related to managed properties.

5. Yardi

Yardi is a tech company that creates solutions for land management and real estate firms of all sizes. Land security, marketing, industrial applications, elder care, and finances are also covered by the company's tech suites. Yardi offers customised land management tools and wealth management applications for all commercial property verticals, giving owners, developers, buyers, and other stakeholders access to data tailored to their individual needs.

Here's how property managers use yardi:

Performed functions within Rent Roll and YARDI programs for administrative, financial analysis, and reporting purposes.
Supervised Automated Business Administration and Housing Information Systems (YARDI).

6. Resident Retention

Here's how property managers use resident retention:

Supervised the day-to-day operations of multiple apartment properties, including leasing, marketing, resident retention, maintenance and sub-contractor management.
Adhered to meeting targeted revenue goals by exceeding occupancy budget, improving resident retention and monitoring the property's financial performance.

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7. Resident Relations

Here's how property managers use resident relations:

Maintained positive management/resident relations through interaction resident association.
Guided and directed all operations including leasing, marketing budgeting, accounting, resident relations, vendor negotiations and capital improvements.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how property managers use payroll:

Oversee facility related operating and budget activities, including payroll duties and monthly tenant invoicing, delinquent collections and credit reporting.
Assist in annual budget preparation, submitted weekly payroll documents and all required financial and occupancy reports to senior level management.

9. Evictions

Here's how property managers use evictions:

Pursue delinquent rents and evictions and provide required information to Collection Company.
Processed accounts receivable and resolved collection issues, initiated evictions if warranted.

10. Rent Collection

Here's how property managers use rent collection:

Developed and monitored annual property operations budgets, managed rent collections, wrote and negotiated lease documents, facilitated tenant relations/satisfaction.
Provided new tenants with introductory letters regarding emergency contacts, insurance requirements, rent collection and maintenance request procedures.

11. Rent Payments

Rent Payments are a fixed amount through a contract made by the tenant and the landowner in return for being able to live in the property. They are mostly done on monthly or weekly basis.

Here's how property managers use rent payments:

Reviewed prospective tenant applications, established budgets, collected security deposits and rent payments, and oversaw eviction procedures.
Collaborated with the company accountant concerning rent payments, vendor billing and other accounting-related issues.

12. Cam

CAM stands for "community association manager," which is a commonly held position in developments with an HOA. The CAM answers questions on how a neighborhood or building is run and is often responsible for enforcing the HOA bylaws. A CAM may be chosen by the HOA board of directors or the property management company who built the development.

Here's how property managers use cam:

Reviewed and prepared delinquency analysis and responded to CAM Reconciliation inquiries in order to ensure incoming revenue met scheduled projections.
Examined CAM reconciliations and identified problems - Evaluated proposed new store sites to ensure maximum financial return and profitability.

13. Apartment Community

An apartment community is a building or a group of buildings on the same property owned by a single owner, with at least one building containing three or more residential units. They contain many important rooms and features that are essential to the operation of the complex. The most important qualities of an apartment community are not always immediately apparent but only become obvious after one has lived for a long period of time.

Here's how property managers use apartment community:

Managed general administration of the properties and performing related management functions with the daily operations of the apartment community.
Performed overall management responsibility to oversee and execute the daily operations of an apartment community with 128 units.

14. Property Inspections

A property inspection is a visual inspection of observable areas of a property and a report on the state of that property. Property inspections get done by qualified experts and trained professionals with experience and an in-depth understanding of property types to tell if a property is up to code. It affects a large percentage of the buying process.

Here's how property managers use property inspections:

Complete property inspections, annual review of tenant information and record management including all maintenance issues with detailed information on resolve.
Facilitate property maintenance issues, including scheduling regular maintenance and repairs, negotiating contract with vendors and conducting property inspections.

15. Occupancy Rate

Here's how property managers use occupancy rate:

Provided overall coordination of maintenance staff and contractors to maintain property in move-in condition, resulting in consistently high occupancy rates.
Transitioned utility costs from company to residents without impacting occupancy rate that ultimately saved the company approximately $325,000 annually.

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What skills help Property Managers find jobs?

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What skills stand out on property manager resumes?

Hans Schmidt Ph.D.

Associate Professor of Communications, Coordinator, Schreyer and Cooper Honors Programs, Penn State University, Brandywine

It is important to have a wide range of communication skills -from effectively participating in and leading meetings to write in style appropriate for the setting to media productions skills. When people move into the "manager" role, of course, this entails having developed a broad awareness of the culture at that particular organization and the skills needed to lead a group of people. So, really, skills related to communication touch on a wide range of job functions and responsibilities.

What soft skills should all property managers possess?

Pieter Van Der Have

Chair, Construction and Building Sciences (CBS), Program Coordinator & Instructor, Facilities Management Programs, Weber State University

People skills are always important but have to be tempered by legal and fiscal accountabilities. In many cases, the p.m. may end up being a project manager responsible for managing contracts and contractors.

What hard/technical skills are most important for property managers?

Pieter Van Der Have

Chair, Construction and Building Sciences (CBS), Program Coordinator & Instructor, Facilities Management Programs, Weber State University

Up-to-date computer skills are certainly desirable. I don't necessarily recommend that a p.m. have plumbing or electrical skills, though a general understanding of building systems could frequently be very useful.

What property manager skills would you recommend for someone trying to advance their career?

Dr. Jeannette Kindred Ph.D.

Professor of Communication, Eastern Michigan University

Networking! And by that I do not mean learn how to "schmooze" to get a job. Networking should be looked at as a lifelong mindset, and should be authentic. No matter where you are in your career, ask what can you do to enlarge your network and more importantly, how can you give to your network? The Forbes article "Lose the Schmooze: Seven Ways to Make Networking Genuine" offers some wonderful advice. I have my capstone students read it every semester.
(Forbes)

Students can enhance their networks online (via LinkedIn for example) and also through joining professional organizations and attending networking and other in person events. In the pandemic, however, this may not be possible. Students can still maintain an online presence and join professional organizations connected to their majors, and start to build connections. These organizations may even be offering virtual events in 2021.

What type of skills will young property managers need?

Elizabeth B. Rogers

Academic Support Specialist and Instructor of Communication Studies, Huntingdon College

Adpatilbilty. It has become apparent now, maybe more than ever, that employees are expected to do their jobs well, no matter where they are completing their tasks. New job candidates will need to show with concrete evidence that they can adapt in situations that are new or uncommon. Many recent graduates can use their transition from traditional to remote learning as significant evidence of their ability to adapt. Many students thought they were going home for a few weeks in March and then spent the rest of the spring semester online. What changes did you make when the school went virtual that helped you succeed? How did you ensure you not only got your work done but also took care of yourself? What did you learn about yourself, your habits? Many students survived a tough transition, and that is something not only to applaud but use when you are selling yourself to potential employers in interviews. Employers want to know you will adapt, so be ready to tell them how you adapted during your experience with pandemic learning.

Teamwork. You must work as part of a team. However now, consider not only traditional teams but also virtual teams. I can tell you when my teaching and staff role got moved fully online last March, I relied on my team more than ever before. I work in a team environment every day, but when virtual was all we knew, teamwork became vital for not only my success but the success of my students, co-workers, and ultimately the institution. I know students hate group projects, but group projects are the closest things to the "real" workforce some students experience. Take group work seriously so you can learn how to excel in a group setting. How do you work in a team (both traditionally and virtually)? Are you reliable? Are you a leader or a follower (both are great)? Do you manage your time wisely so you can brainstorm, work, and revise? Being part of a team was always part of the workforce, so be ready to work in teams traditionally and virtually.

Technology skills. As I am sure many of you have seen, technology is becoming an extension of all work types now. It is not enough now to say you can work the Microsoft Office Suite and can type quickly. Companies need to know that you can manage technology in real ways, especially when you are not in the office. I would suggest students take an entry-level computer class at their organization as an elective, at the very least, to have some traditional training in all things tech. If your institution does not offer computer courses, I would suggest taking a free online course to earn a certificate of some kind. Students want to list real, tangible, and legitimate computer knowledge on their resumes to make them competitive.

Do you want to know more?

List of property manager skills to add to your resume

The most important skills for a property manager resume and required skills for a property manager to have include:

Customer Service
Property Management
Financial Reports
Real Estate
Yardi
Resident Retention
Resident Relations
Payroll
Evictions
Rent Collection
Rent Payments
Cam
Apartment Community
Property Inspections
Occupancy Rate
Property Maintenance
Tenant Complaints

Capital Improvements
Tenant Relations
Corrective Action
Vendor Contracts
Financial Statements
HUD
Bank Deposits
Background Checks
Financial Objectives
Rental Properties
Construction Projects
General Maintenance
Resident Complaints
Lease Renewals
HVAC
LIHTC
Yardi Voyager

Security Deposits
Rental Agreements
HOA
Develop Marketing Strategies
Delinquent Accounts
Maintenance Services
Vendor Relations
Maintenance Issues
Residential Properties
A/P
Customer Complaints
Security Maintenance
Rental Income
Tenant Issues
Advertising Vacancies
Square Feet

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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