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The differences between proposal managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a proposal manager has an average salary of $88,678, which is higher than the $57,880 average annual salary of a contact center manager.
The top three skills for a proposal manager include RFP, proposal management and powerpoint. The most important skills for a contact center manager are professional development, IVR, and project management.
| Proposal Manager | Contact Center Manager | |
| Yearly salary | $88,678 | $57,880 |
| Hourly rate | $42.63 | $27.83 |
| Growth rate | 6% | 6% |
| Number of jobs | 87,739 | 117,401 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
A proposal manager specializes in creating and preparing company proposals, ensuring timeliness and accuracy. Their responsibilities revolve around producing proposal management plans, devising strategies to identify and secure opportunities, delegating tasks to various departments, and processing every requisition. They may also produce progress reports and prepare presentations for clients or higher-officials in a company. Furthermore, as a proposal manager, it is essential to lead and encourage teams to reach new heights, all while implementing the company's policies.
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
Proposal managers and contact center managers have different pay scales, as shown below.
| Proposal Manager | Contact Center Manager | |
| Average salary | $88,678 | $57,880 |
| Salary range | Between $60,000 And $130,000 | Between $28,000 And $119,000 |
| Highest paying City | Providence, RI | New York, NY |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | McKinsey & Company Inc | Capgemini |
| Best paying industry | - | - |
There are a few differences between a proposal manager and a contact center manager in terms of educational background:
| Proposal Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between proposal managers' and contact center managers' demographics:
| Proposal Manager | Contact Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 50.5% Female, 49.5% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 8.6% White, 65.3% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |