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  • Travel Consultant

    Expedia Cruises 4.7company rating

    Orlando, FL jobs

    Who Are Our Vacation Consultants? • They are Passionate about Travel, from villa stays to all-inclusive resorts, and especially CRUISES of every kind-ocean, river, yacht, expedition and more! • They enjoy top-tier commissions AND AMAZING travel benefits. • They navigate spectacular vacation experiences and provide exceptional customer service. • Most have no previous travel industry experience, so we offer award-winning, world-famous training tools. • They are Independent Contractors. They enjoy the flexibility to control their own schedule, either full-time or part-time. • With our CruiseDesk system, they can work from anywhere in the world! • They have a PLAN B: Ongoing extra income, with a LIFETIME of hugely discounted travel! If you don't want to wait, check out ********************************* to see some quick overview videos and learn a bit more.
    $54k-73k yearly est. 5d ago
  • Customer Service Representative

    ESP Enterprises Inc. 4.5company rating

    Newark, NJ jobs

    Customer Service Representative I Responsibilities: Responds to telephone inquiries using standard scripts and procedures. Defines or resolves inquiries received either through written or telephone correspondence. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Performs customer needs analysis and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). All other duties as assigned Must have experience working in a call center. Education/Skills/Experience Requirements: High School diploma or GED. Excellent communication skills. Candidates must go through the interview process with the client. Customer Service Representative I *Bilingual Responsibilities: Responds to telephone inquiries using standard scripts and procedures. Defines or resolves inquiries received either through written or telephone correspondence. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Performs customer needs analysis and informs customers of services and resources available to them. Maintains adherence (attendance, punctuality, use of AUX time). All other duties as assigned Must have experience working in a call center. Education/Skills/Experience Requirements: High School diploma or GED. Excellent communication skills. Language: Spanish Training Schedule: Monday through Friday 9 am to 5 pm for 2 weeks After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule. Work Schedule: Will be discussed during interview
    $35k-41k yearly est. 4d ago
  • Salesforce Agentforce Architect

    Infosys 4.4company rating

    Richardson, TX jobs

    Infosys is seeking a highly experienced Salesforce Technical Architect with deep expertise in Agentforce (Service Cloud & Agent Workspace) to lead the design and implementation of scalable customer service solutions. In this role you will be architecting end-to-end experiences across channels using Salesforce's service capabilities, ensuring technical excellence and alignment with business goals. Key Responsibilities : • Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features. • Translate complex business requirements into scalable, secure, and maintainable technical solutions. • Provide thought leadership and best practices in architecting solutions with Agent Console, Knowledge Base, and Case Management. • Design integrations between Salesforce and external systems (CTI, chatbots, third-party knowledge bases, etc.). • Guide and mentor Salesforce developers, admins, and business analysts. • Define and enforce Salesforce coding and configuration standards. • Conduct architecture reviews and ensure alignment with enterprise architecture. • Support pre-sales and proposal efforts with solution design and technical estimations. • Collaborate with stakeholders to ensure roadmap alignment and value realization. Required Skills • 8+ years of Salesforce experience, with at least 3+ years as a Technical Architect. • Proven experience with Service Cloud and Agentforce / Agent Workspace. • Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat. • Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools. • Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC). • Familiarity with Salesforce Data Model, Security, and Sharing rules. • Excellent communication, presentation, and stakeholder management skills. • Salesforce Application Architect or System Architect certification required; CTA is a strong plus. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time Preferred Qualifications • Experience with Salesforce Knowledge, Next Best Action, and Einstein Case Classification. • Background in Contact Center Technology (CTI) and voice platform integrations. • Agile project experience and familiarity with DevOps tools like Copado or Gearset. • Experience working in regulated environments (e.g., healthcare, financial services) is a plus. • Salesforce Certified Service Cloud Consultant • Salesforce Certified Application Architect / System Architect • Salesforce Certified Technical Architect (CTA) • Salesforce Certified Omni Studio Developer / Consultant Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits : Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
    $63k-77k yearly est. 2d ago
  • Call Center Customer Service Representative

    4Consulting, Inc. 4.0company rating

    Dallas, TX jobs

    Who we are! At 4Ci our mission is to build long term relationships, based on trust, integrity, and knowledge with all our employees and business affiliates. 4Ci has been in business for 20 years and has employees working on mission critical projects nationwide. We provide computer programming, testing, and system design services to develop and maintain multi-year, multi-million-dollar mission critical applications for the US Government. Examples of such applications are Medicaid MMIS systems, Health Insurance Exchange, Child Support, Food Stamps, Unemployment Insurance. We hire people that have desire, aptitude, and attitude to work with our clients such as big 3 consulting firms and US State Government and others. While employed with us you get hands on experience with very large-scale mission critical applications that use latest in technology trends and software tools. We invest in training our resources and retool their expertise to meet our project needs. More importantly our employees have a well-defined social and business purpose to help our clients deliver social and welfare benefits to millions of needs families by use of technology and knowledge. What we do We partner with big 3 consulting firms to design, develop, and maintain complex, heterogeneous, and client facing web-based automation systems that deliver social and welfare benefits to millions of families, nationwide. To develop such highly complex web applications we need professionals with broad range of experience and skills ranging from subject matter experts, computer programmers, project managers, tester, systems analysts and others. We invest in training our employees and retool their expertise to meet our project needs. Job Title: Customer Service Representative Location: Remote/ Nationwide Duration: long term Requirements: High school diploma or equivalent; associate or bachelor's degree preferred. Experience in unemployment insurance programs, state agency work, or case worker roles strongly preferred. Prior customer service or call center experience. Strong communication skills (verbal and written).). Qualifications: 40 hours per week. M-F. Must be authorized to work in the United States. Email resumes to ********************** or mail to Attn: HR, 4Consulting, Inc., 6850 TPC Drive Suite 208 McKinney, TX 75070. Disclaimer 4 Consulting Inc. offers a comprehensive compensation and benefits package. 4Ci is an affirmative action-equal opportunity employer. 4Ci complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified candidates are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
    $24k-30k yearly est. 1d ago
  • IT Service Desk Agent-- GOSDC5692965

    Compunnel Inc. 4.4company rating

    Columbus, OH jobs

    Job Title: IT Service Desk Agent The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes. Responsible for high-quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution, and recovery for hardware/software problems 2-5 years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment Qualifications: High school diploma or GED required. Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience. Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential. Excellent customer service and communication skills (written and verbal). Strong problem-solving and critical-thinking abilities. Self-motivated with the ability to work independently and prioritize tasks under pressure. Technical aptitude with the ability to learn and support a broad range of IT systems and applications. Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
    $23k-28k yearly est. 2d ago
  • Buyer Sourcing Specialist

    Celestica 4.5company rating

    Richardson, TX jobs

    Incumbents are fully qualified to execute job/role accountabilities working independently on most aspects of the job. Work is performed within established professional standards and practices. Tasks are moderately complex in nature where judgment is required to complete recurring assignments independently and to determine the best methods to follow to complete assignments. Erroneous decisions or failure to achieve results may have a negative impact on the division's/department's operations, schedules, and/or performance goals. Works under general Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May demonstrate work methods to new employees. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service. Detailed Description Performs tasks such as, but not limited to, the following: Procures goods and services in support of the business operations. Acts as the communication link between internal customers, suppliers and external customers on pre-production ramp up and full production volume. Reviews requisitions, contacts vendors, examines bids and initiates contracts. Responsible for the procurement of parts and supplies for new products, existing products and non-production supplies. Initiates purchases driven through MRP process. Assesses when to execute and what order to place based on other factors. Coordinates and manages last time buys for products end of life. Ensures on-time delivery, purchase price variance and inventory management. forecast accuracy and reports back to appropriate personnel. Updates standard costs for assigned parts. Facilitates quoting and sourcing of parts to improve supply and reduce costs. Acts as primary contact with suppliers, internal and external customers to facilitate problem resolution for assigned material. Addresses and resolves situations such as supply chain shortages, allocations, bad balances, discrepant material and alternate sources of supply. Has responsibility for continuous improvement including data integrity and parameter management. Analyzes variances to determine root cause and implement corrective action. Manages overall relationship with and performance of suppliers. Meets regularly with suppliers to set goals and understand next generation of product offerings. Evaluates supplier performance and helps drive performance improvements. Ensures audit readiness for internal self-audits and ISO reviews. Action audit findings to clear audit exposures. Knowledge/Skills/Competencies Basic knowledge of electronic manufacturing environment, materials and processes. Knowledge of procurement processes, inventory management and supplier management. Good knowledge of the types of materials being purchased by the department. Good negotiation and problem resolution skills. Ability to handle multiple tasks while maintaining attention to detail and accuracy and working under tight time deadlines. Ability to evaluate, prioritize and problem solve a variety of tasks to ensure their timely and accurate completion. Knowledge of basic computer applications and the ability to learn and use multiple applications specific to this department. SAP Experience and Spreadsheet proficiency- Excel or Google Sheets Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers. Strong knowledge of SCM policies, and procedures and ISO standards. Physical Demands Duties of this position are performed in a normal office environment. Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required. Occasional overnight travel may be required Typical Experience Three to Six years + years' relevant experience Typical Education Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. Educational requirements may vary by geography Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Celestica's policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.
    $58k-75k yearly est. 2d ago
  • Ramp Service Agent Part Time

    American Airlines 4.5company rating

    Chino, CA jobs

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area. The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.03 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. Move baggage and cargo of various weights to and from aircraft Drive and operate belt loaders Service aircraft at gates with ground power and air conditioning Tow and pushback aircraft from gates Service aircraft lavatories and water ports Clean interior of aircraft when needed Position beverage and luggage carts around the ramp area Works outdoors in various weather conditions Work shifts that include irregular and/or extended hours, weekends and holidays. Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!What you'll do (cont.) General Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA) Adhere to company policies, procedures, and performance standards Perform all functions in accordance with safety procedures and policies Wear uniforms as required by company policy Wear all personal protective equipment (PPE) in accordance with rules and regulations Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes Depending on your airport size, you may also do the following: De-ice aircraft by directing a chemical/water stream at aircraft surfaces Perform catering service * Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success High school diploma or GED or international equivalent Must be 18 years of age or older Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts Must have knowledge of and ability to use basic computer skills People-oriented and highly motivated, with a positive and cooperative attitude Good communication skills Applicable valid driver's license as required by local authorities Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements Ability to obtain jet bridge certification Must have the ability to pass the US Postal Service background check What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
    $20 hourly 7d ago
  • Ramp Service Agent Part Time

    American Airlines 4.5company rating

    Santa Ana, CA jobs

    Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area. The terms and conditions of this position are covered by the Transport Workers Union (TWU) Collective Bargaining Agreement. Starting pay is $20.03 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. Move baggage and cargo of various weights to and from aircraft Drive and operate belt loaders Service aircraft at gates with ground power and air conditioning Tow and pushback aircraft from gates Service aircraft lavatories and water ports Clean interior of aircraft when needed Position beverage and luggage carts around the ramp area Works outdoors in various weather conditions Work shifts that include irregular and/or extended hours, weekends and holidays. Click here to see what it takes to be part of the Fleet team, and click here to see what a day in the life of a Fleet Service Agent looks like!What you'll do (cont.) General Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings Adhere to government regulations (e.g., DOT, FAA, TSA) Adhere to company policies, procedures, and performance standards Perform all functions in accordance with safety procedures and policies Wear uniforms as required by company policy Wear all personal protective equipment (PPE) in accordance with rules and regulations Work outdoors with exposure to extreme weather/elements, engine noise, and noxious fumes Depending on your airport size, you may also do the following: De-ice aircraft by directing a chemical/water stream at aircraft surfaces Perform catering service * Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success High school diploma or GED or international equivalent Must be 18 years of age or older Lift, load, unload, and transport bags and cargo to/from aircraft's, bag carts, and conveyor belts Must have knowledge of and ability to use basic computer skills People-oriented and highly motivated, with a positive and cooperative attitude Good communication skills Applicable valid driver's license as required by local authorities Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements Ability to obtain jet bridge certification Must have the ability to pass the US Postal Service background check What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
    $20 hourly 9d ago
  • Conversational AI Agent Analyst

    Roku 4.9company rating

    San Jose, CA jobs

    Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Our team drives the end-to-end tools, systems, and AI-powered experiences that enable world-class support for millions of Roku customers and the advisors who help them. We own the strategy, roadmap, and delivery of the platforms that power customer support at scale-including our CRM, contact center technologies, agent tools, knowledge systems, automation capabilities, and LLM-based customer service bots. About the Role Roku is seeking a Conversational AI Agent Analyst to join our Product Management team. In this role, you will focus on generating data-driven insights and guiding the roadmap for our customer-facing LLM-powered Bot products. You will analyze key performance metrics and customer feedback to identify opportunities for improving the bot experience. Your findings will directly influence product enhancements and overall customer satisfaction. If you have a background in business analysis/business automation/quality assurance using AI-driven tools, a keen analytical mindset, and excellent communication skills, we'd love to hear from you! For California Only - The estimated annual salary for this position is between $112,000 - $153,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What You'll Be Doing Analyze Bot Performance: Evaluate the performance of existing and new bot features by tracking and interpreting key bot KPIs, including Bot CSAT (Customer Satisfaction) scores, Bot Containment Rate, Bot Accuracy Rate, Bot Recontact Rate, and more. Identify trends, gaps, and areas for improvement in these metrics. Transform data and customer interaction logs into actionable insights. Provide a precise analysis of what's driving bot success or failure Drive Product Improvements: Work closely with product managers, customer service operations, and our 3rd party bot vendor to prioritize enhancements and fixes for the bot based on your analyses. Use your findings to shape the product roadmap and ensure development efforts align with user needs and business goals. Partner with engineering, design, customer support, and QA teams to communicate Bot performance results and customer pain points. Advocate for users by sharing data-backed stories that highlight opportunities to refine the conversational AI experience Product Quality Ownership: Own creation of test cases and hands-on testing of any new bot releases. Work with cross-functional stakeholders to ensure test cases are executed, triaged, and driven to resolution. Work with internal stakeholders and our vendors to ensure bugs and enhancement requests are prioritized and completed on time Reporting & Monitoring Improvements: Work with internal data science teams and our bot vendor to maintain and update dashboards in Looker as well as on our 3rd party bot system, to ensure they are providing necessary insights Bot System Administration: Be the single point of contact for bot system administration tasks, ensuring system configurations are updated and optimized as needed We're Excited If You Have 3+ years of experience in business analysis, product analytics, data analysis, or quality assurance, preferably working with customer-facing technology or AI-powered tools Bachelor's degree in a relevant field (e.g., Business, Data Science, Computer Science, or related discipline) or equivalent practical experience Familiarity with conversational AI systems, LLMs, Bots, or virtual assistants, and an understanding of customer service metrics. Experience specifically with Bot performance analysis is a plus Proven ability to analyze large datasets and derive meaningful insights. Comfortable working with metrics and KPIs to evaluate product performance. Not afraid to roll up your sleeves and manually analyze bot conversations. Proficiency with Excel, BI tools, or data visualization software to analyze and report on performance trends. Experience writing SQL queries for data analysis is a plus (SQL is nice-to-have, but not a strict requirement) Excellent written and verbal communication skills. Able to clearly present findings and recommendations to both technical and non-technical stakeholders. Strong storytelling skills with data - capable of crafting clear narratives around bot performance and customer experience for various audiences Experience working in cross-functional teams and the ability to influence product decisions through data-driven storytelling A proactive and curious mindset with strong problem-solving skills. Detail-oriented when diagnosing issues and evaluating the bot's accuracy and effectiveness. Enthusiasm for learning about the latest AI tools and techniques, and applying that knowledge to improve Roku's conversational AI products continuously Ability to thrive in a fast-paced environment and adapt as the product and business needs evolve Excellent organization and time management to handle multiple analyses and reporting deadlines #LI-SSCOur Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to **************************. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit ************************************ By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe at any time by emailing WorkforcePrivacy@Roku.com.
    $112k-153k yearly Auto-Apply 23h ago
  • Acquisition Agent

    Gannett Fleming 4.7company rating

    Sacramento, CA jobs

    GFT is seeking an Acquisition Agent to support a variety of projects in the West Region. This role follows a Hybrid work model, or can be remote. Working on the Transportation team at GFT offers the opportunity to engage in transformative projects that enhance transportation infrastructure and improve community connectivity. Whether working on highways and bridges or traffic engineering, our team excels in resilient, sustainable design and construction, delivering innovative solutions that address the complexities of modern, multimodal roadway systems and ensure safe, efficient, and reliable travel for all . Explore some of our signature Transportation projects here. What you'll be challenged to do: GFT has an immediate opening for an Acquisition Agent who implements advanced right of way (R/W) acquisition, encroachment management, jurisdictional agencies, and title research. Has background and working knowledge of Federal, State and municipal agencies rules and regulations; develops and maintains excellent external relations and effectively communicate the company's position on sometimes adversarial issues to regulatory agencies and ensures the procedures, processes of the department are adhered to. Utilizes experience and fundamental understating of issues related to land acquisitions and encroachments to maintain compliance. In this capacity, the successful candidate will be responsible for the following: Prepares cost estimates based on market research completed. Reviews project plans or engineering drawings and coordinates with project manager to obtain or prepare land exhibits. Prepares, coordinates and research deeds, reconveyances, agreements, maps and other documents involving property rights. Maintains complete and accurate casefiles, pursuant to GFT Inc company and project specific requirements. Updates SharePoint case journal and applicable SharePoint fields as required by project. Submits case files to the project manager in a timely manner on a monthly basis for review and/or as required. Updates and closes case files continually and in accurate manner. Performs all project tasks promptly, efficiently and on schedule. Records in the timesheet daily and accurately, the time spent on each project and the corresponding brief memo. Performs effectively in a remote work environment. Communicates clearly, accurately, and timely in writing and verbally, with affected property owners, project managers, client, and project teams. Handles multiple acquisition cases for multiple projects, concurrently, effectively and efficiently. Prepares accurate project documents. Understands and can clearly explain to the property owner the content and purpose of the documents. Understands property appraisals and can clearly explain to the property owner its content and how the property value was determined. Understands project plans and can clearly explain to the property owner project impacts to their property. Presents basic/non-complex and complex acquisition offers to fee owners, owner occupants, offsite owners, and tenants. Presents basic/non-complex and complex acquisition offers for various leasehold interests. Reviews and understands property title reports interests, encumbrances to enable the acquisition to be free and clear of property interests. Provides clear explanation regarding property need and potential impacts as indicated in the offer package and appraisal. Reports to project manager regarding status of offer, makes recommendations, and seeks further guidance. Negotiates with property owners, mortgage holders, corporations, executors, or their attorneys or representatives to obtain rights of way for projects, either private or public, by fee purchases, dedication, or stipulation. Other duties as assigned. What you bring to our firm: Bachelor's degree in business or other relevant degree program. Experience may be substituted for education on a case-by-case basis. A minimum of 2 years of experience with right-of-way acquisition and/or relocation. An understanding of utility relocation, of R/W engineering, and familiarity with the Uniform Relocation Act and eminent domain proceedings. Proficiency in basic R/W residential/tenant relocation and acquisition. Current and valid Real Estate license. Valid Drivers' License and the ability to provide valid proof of auto insurance. Advanced proficiency in MS Office 2010 (Word, Excel, Outlook) Highly organized with ability to manage multiple project components simultaneously. Excellent communication skills Persuasive negotiation skills Bilingual is beneficial Self-motivated and maintain a positive teamwork-oriented attitude in a busy office environment. Able to work effectively with diverse work groups including co-workers, clients, vendors, and claimants. Compensation: The Salary range for this position is $80,000-$96,000. Salary is dependent upon experience and geographic location. Featured Benefits: Hybrid (in-person and remote) work environment. Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. Tax-deferred 401(k) savings plan. Competitive paid-time-off (PTO) accrual. Tuition reimbursement for continued education. Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations Incentive compensation for eligible positions. At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships - that's why we're the employer of choice for 5,000+ of the industry's brightest engineers, planners, architects, inspectors, designers, and more. Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century's experience, together we're building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives™ GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status or other characteristics protected by law. Unsolicited resumes from third party agencies will be considered the property of Gannett Fleming TranSystems. Location: Sacramento, Oakland Core Business Hours: 8:00 AM - 5:00 PM Employment Status: Full-Time Salary Range: $80,000 -$96,000 Salary dependent upon experience and geographic location Applicants in the County of Los Angeles- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants in the City of San Francisco- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicants in the State of California-Qualified applications with arrest or conviction records will be considered for employment in accordance withe the California Fair Chance Act. GFT does require the successful completion of a criminal background check for all advertised positions. #LI-Hybrid #LI-KK1
    $80k-96k yearly Auto-Apply 8d ago
  • Acquisition Agent

    Gannett Fleming 4.7company rating

    Oakland, CA jobs

    GFT is seeking an Acquisition Agent to support a variety of projects in the West Region. This role follows a Hybrid work model, or can be remote. Working on the Transportation team at GFT offers the opportunity to engage in transformative projects that enhance transportation infrastructure and improve community connectivity. Whether working on highways and bridges or traffic engineering, our team excels in resilient, sustainable design and construction, delivering innovative solutions that address the complexities of modern, multimodal roadway systems and ensure safe, efficient, and reliable travel for all . Explore some of our signature Transportation projects here. What you'll be challenged to do: GFT has an immediate opening for an Acquisition Agent who implements advanced right of way (R/W) acquisition, encroachment management, jurisdictional agencies, and title research. Has background and working knowledge of Federal, State and municipal agencies rules and regulations; develops and maintains excellent external relations and effectively communicate the company's position on sometimes adversarial issues to regulatory agencies and ensures the procedures, processes of the department are adhered to. Utilizes experience and fundamental understating of issues related to land acquisitions and encroachments to maintain compliance. In this capacity, the successful candidate will be responsible for the following: Prepares cost estimates based on market research completed. Reviews project plans or engineering drawings and coordinates with project manager to obtain or prepare land exhibits. Prepares, coordinates and research deeds, reconveyances, agreements, maps and other documents involving property rights. Maintains complete and accurate casefiles, pursuant to GFT Inc company and project specific requirements. Updates SharePoint case journal and applicable SharePoint fields as required by project. Submits case files to the project manager in a timely manner on a monthly basis for review and/or as required. Updates and closes case files continually and in accurate manner. Performs all project tasks promptly, efficiently and on schedule. Records in the timesheet daily and accurately, the time spent on each project and the corresponding brief memo. Performs effectively in a remote work environment. Communicates clearly, accurately, and timely in writing and verbally, with affected property owners, project managers, client, and project teams. Handles multiple acquisition cases for multiple projects, concurrently, effectively and efficiently. Prepares accurate project documents. Understands and can clearly explain to the property owner the content and purpose of the documents. Understands property appraisals and can clearly explain to the property owner its content and how the property value was determined. Understands project plans and can clearly explain to the property owner project impacts to their property. Presents basic/non-complex and complex acquisition offers to fee owners, owner occupants, offsite owners, and tenants. Presents basic/non-complex and complex acquisition offers for various leasehold interests. Reviews and understands property title reports interests, encumbrances to enable the acquisition to be free and clear of property interests. Provides clear explanation regarding property need and potential impacts as indicated in the offer package and appraisal. Reports to project manager regarding status of offer, makes recommendations, and seeks further guidance. Negotiates with property owners, mortgage holders, corporations, executors, or their attorneys or representatives to obtain rights of way for projects, either private or public, by fee purchases, dedication, or stipulation. Other duties as assigned. What you bring to our firm: Bachelor's degree in business or other relevant degree program. Experience may be substituted for education on a case-by-case basis. A minimum of 2 years of experience with right-of-way acquisition and/or relocation. An understanding of utility relocation, of R/W engineering, and familiarity with the Uniform Relocation Act and eminent domain proceedings. Proficiency in basic R/W residential/tenant relocation and acquisition. Current and valid Real Estate license. Valid Drivers' License and the ability to provide valid proof of auto insurance. Advanced proficiency in MS Office 2010 (Word, Excel, Outlook) Highly organized with ability to manage multiple project components simultaneously. Excellent communication skills Persuasive negotiation skills Bilingual is beneficial Self-motivated and maintain a positive teamwork-oriented attitude in a busy office environment. Able to work effectively with diverse work groups including co-workers, clients, vendors, and claimants. Compensation: The Salary range for this position is $80,000-$96,000. Salary is dependent upon experience and geographic location. Featured Benefits: Hybrid (in-person and remote) work environment. Comprehensive benefits package including wellness programs, parental leave, and pet insurance, in addition to medical, dental, vision, disability, and life insurance. Tax-deferred 401(k) savings plan. Competitive paid-time-off (PTO) accrual. Tuition reimbursement for continued education. Commitment to professional development, access to internal and external training programs, and support of active participation in professional organizations Incentive compensation for eligible positions. At GFT, a privately held AEC firm, we innovate where transportation, water, power, and buildings converge. We call this the Infrastructure of Life. We measure our success by the strength of our relationships - that's why we're the employer of choice for 5,000+ of the industry's brightest engineers, planners, architects, inspectors, designers, and more. Our clients choose us for our expertise and prefer us for our nimble approach, creativity, and personal touch. Backed by over a century's experience, together we're building a lasting legacy for future generations: stronger communities, a healthier planet, and better lives. GFT: Ingenuity That Shapes Lives™ GFT is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veterans' status or other characteristics protected by law. Unsolicited resumes from third party agencies will be considered the property of Gannett Fleming TranSystems. Location: Sacramento, Oakland Core Business Hours: 8:00 AM - 5:00 PM Employment Status: Full-Time Salary Range: $80,000 -$96,000 Salary dependent upon experience and geographic location Applicants in the County of Los Angeles- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Applicants in the City of San Francisco- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicants in the State of California-Qualified applications with arrest or conviction records will be considered for employment in accordance withe the California Fair Chance Act. GFT does require the successful completion of a criminal background check for all advertised positions. #LI-Hybrid #LI-KK1
    $80k-96k yearly Auto-Apply 8d ago
  • Medicare Telesales Agent

    Unified Growth Partners Inc. 4.0company rating

    New Port Richey, FL jobs

    Job DescriptionWork from home! Join a Great Team! As our team continues to grow, so do the opportunities! We welcome individuals from all backgrounds to join us as Health Insurance Sales Agents and be part of our dynamic team. Whether you're driven by the freedom of running your own business or prefer the stability of a set schedule with benefits - we have a path for you. Ways to Partner with Unified Growth Partners: Full-Time Employee Remote Opportunity Base salary + uncapped commissions - earn with confidence Work-from-home setup - with a consistent, structured schedule Full benefits package - including 401(k), paid time off, and health insurance All equipment provided - plus paid training and ongoing support Limited openings available - apply today and take control of your career! Independent Agent Opportunity (Contracted Telephonic or Field Agent) Be your own boss - work independently with full flexibility Work from home - on your terms Set your own hours - design a schedule that works for your life Leads your way - generate your own or tap into our expansive lead inventory. For Telephonic, we provide curated inbound Medicare lead calls. Unmatched support - our leadership team brings over 200 years of combined healthcare experience to help you grow A current health insurance license is required and “Release letter” from your current upline, if applicable to you. Who is Unified Growth Partners (UGP)? Unified Growth Partners (UGP) is led by health and financial services industry experts. At Unified Growth Partners, we build value for consumers by connecting individuals to the most appropriate carrier plans and simplify the process for brokers so they can guide consumers to make the most appropriate decisions for their families. What's the role? Sales Agents interact with prospects with the goal of understanding the needs of potential customers in order to recommend the best insurance fit for their needs. You can expect training materials, access to leads and ongoing guidance to help you succeed. We are looking for ambitious individuals with a passion for helping clients find suitable healthcare plans. Candidates should be proactive and willing to leverage Unified Growth Partners' expertise and tools to meet and exceed goals. What will I be doing? Build Relationships: Build rapport and establish a personalized relationship with your customers in order to better understand their needs and make tailored product recommendations. This may involve follow-up with recent enrollees and existing membership in order to improve member experiences and contribute to higher retention rates Client Guidance: Educate clients on their healthcare and financial service options and create a differentiated consumer experience by providing information to assist them in making informed decisions Lead Utilization and Engagement: Engage and convert leads focusing on understanding client needs and recommending appropriate Medicare Health Plans and other Insurance products Goal Achievement: Work to meet or exceed sales goals, with guidance from leadership. Data Accuracy and Compliance: Ensure accurate recording of customer information in our CRM and enrollment tools. Maintain the highest of ethical and compliance standards Sales Training and Development: Access to training programs and ongoing development to build sales skills and product knowledge Required Education, Licensing and Experience: At least one year of experience in a call center or field sales environment selling Medicare Advantage health plans An active health insurance license An active life insurance license preferred The ability to be appointed by at least three major carrier partners by date of contract Bilingual desired Work Environment A dedicated workspace at home, lacking interruptions and with the ability to protect PHI and HIPAA information A dedicated, reliable internet connection, free from competing usage that can impact phone audio quality Your own equipment may be required. Equipment available for purchase at discounted rate Prolonged periods of sitting at a desk and working on a Powered by JazzHR LNiC4B2hpB
    $59k-69k yearly est. 30d ago
  • Tech Lead, Agentic AI Product

    Moveworks 4.2company rating

    Mountain View, CA jobs

    What You Will Do Our product excels in using cutting-edge Machine Learning technologies, particularly Generative AI, for business automation and critical tasks. As a conversation product engineer, you'll apply these technologies to impactful enterprise use cases. Our product serves diverse user personas across the enterprise through a unified conversational and GUI interface across chat and web channels. We're enterprise AI product pioneers with no fixed formula. You'll innovate on unsolved problems and expand customer perceptions of ML/GAI's business impact. Our team's expertise, spanning decades of ML evolution, years of delivering enterprise AI solutions, and first principles thinking, underpins our product's success. We seek high performance, a passion for enhancing the overall user impact, and a clear thinking framework for scalable, tailored experiences. You'll collaborate with ML/GAI experts and cross-functional teams on innovative features at our fast-growing AI startup. Collaborate closely with GAI conversational framework experts to grasp the latest technology capabilities and best practices. Design and implement stakeholder and end-user product features using cutting-edge Agentic AI and technical approaches to deliver business value. Work with PM, UX, and GTM teams to define, scope, and validate product deliverables. Expand the product's reach to more customers, domains, and global markets, ensuring high quality and extensible engineering implementation. Identify patterns and feedback to advance the Agentic AI framework further. Develop into a well-rounded product engineer with the expertise to apply LLM technologies for impactful products and strategic influence. What You Bring To The Table Ability to tech lead other engineers and the e2e delivery of a project. Good communications and soft skills BS or a higher degree in computer science or related field 7+ years professional experience in scalable system development Strong product sense and a passion for building scalable web or conversational UI products Excellent cross-functional collaboration skills A constant thirst for learning and readiness to step out of your comfort zone Nice To Have Experience with LLM/Agentic AI conversational products Proficiency in extracting common patterns and expertise in modular architecture and API design Base salary compensation range: $227,000 - $275,000 *Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role's scope and complexity, the candidate's experience and expertise, and other factors. Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law. Who We Are Moveworks is an AI Assistant that helps all employees find information, automate tasks, and be more productive. We give the entire workforce one interface to get answers and take action across every enterprise system. And for developers, we make it easy to build and deploy AI agents that bring the power of Moveworks to every business process or workflow. It's all powered by a pioneering Reasoning Engine paired with an Agentic Automation Engine that, together, are able to handle even the most complex requests by understanding queries, then building and executing intelligent plans to fulfill them - in seconds. Founded in 2016, Moveworks has raised $315M in funding, and eclipsed $100M in ARR in 2024 thanks to our award-winning product and team. Along the way, we've earned recognition as a leader in the Forrester Wave for Conversational AI Platforms for Employee Services, as a member of the Forbes Cloud 100 and AI 50 lists, and as one of America's Most Loved Workplaces according to Newsweek. Today, Moveworks has over 500 employees in six offices globally, and is backed by some of the world's most prominent investors including Kleiner Perkins, Lightspeed, Bain Capital Ventures, Sapphire Ventures, Iconiq, and more. Over 350 leading organizations like Marriott, Databricks, Toyota, CVS Health, and Honeywell trust Moveworks to increase operational efficiency, enhance the employee experience, and drive lasting AI transformation. Come join one of the most innovative teams on the planet!
    $45k-72k yearly est. Auto-Apply 60d+ ago
  • MDKL Sourcing Agent - Greensboro, NC

    NWS 3.4company rating

    Greensboro, NC jobs

    The MDKL Sourcing Agent acts as a strategic link between the company and suppliers, responsible for identifying, evaluating, and securing goods or raw materials at competitive prices. This role ensures cost efficiency, quality control, and timely delivery while managing supplier relationships and compliance. Key Responsibilities * Supplier Identification & Evaluation: Research and identify prospective suppliers and manufacturers that meet company standards for price, quality, and delivery timelines. * Negotiation: Negotiate contracts, pricing, and terms to secure favorable deals and mitigate risks. * Quality Assurance: Conduct factory audits, coordinate sample approvals, and monitor production schedules to ensure compliance with specifications. * Procurement Strategy: Develop and execute sourcing strategies aligned with organizational goals to reduce costs without sacrificing quality. * Logistics & Compliance: Oversee shipment tracking, customs clearance, and adherence to trade regulations. Relationship Management: Maintain strong relationships with key suppliers to ensure reliability and resolve issues promptly. * Continuous Improvement: Implement best practices and process improvements to optimize sourcing efficiency. Qualifications * Experience with Microsoft Office/365, proficiency with Microsoft Excel is an asset * High school diploma * 2+ years of experience in sourcing, procurement, or supply chain roles. * Strong negotiation, analytical, and communication skills. * Familiarity with procurement software and ERP systems. Skills & Competencies * Experience in vendor audits and quality control. Key Performance Indicators (KPIs) Cost Efficiency * Cost Savings Achieved: Percentage reduction in procurement costs compared to previous periods or targets. * Price Variance: Difference between negotiated price and market average. * Supplier Performance * On-Time Delivery Rate: Percentage of orders delivered on or before the agreed date. * Quality Compliance: Percentage of shipments meeting quality standards without rework or returns. * Procurement Cycle Efficiency * Lead Time Reduction: Average time from purchase order to delivery. * Order Accuracy: Percentage of orders fulfilled without discrepancies. * Strategic Sourcing * New Supplier Onboarding: Number of qualified suppliers added within a given period. * Supplier Diversity: Percentage of spend allocated to diverse or strategic suppliers. Risk Management * Compliance Rate: Adherence to trade regulations and internal procurement policies. * Supplier Risk Score: Evaluation of supplier reliability and financial stability. Relationship Management * Supplier Satisfaction Score: Based on surveys or feedback. * Internal Stakeholder Satisfaction: Procurement team or department feedback ratings. Cost Avoidance * Negotiation Impact: Value of cost avoidance through favorable contract terms. About NWS NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments. Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market. Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity. To learn more about us, please visit our website at nwsnext.com Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law. Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws. Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes. A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment. By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.
    $36k-70k yearly est. 27d ago
  • Right of Way Agent I - Sarasota, FL

    Bowman 3.5company rating

    Tampa, FL jobs

    **Short Description** Bowman has an opportunity for a Right of Way Agent I / Customer Outreach Specialist I to join our team in Sarasota, Florida. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals, to be treated as a respected and valued member of a motivated team and to be empowered to do exceptional work that advances the best interest of everyone involved. We recognize the importance of creating a work environment that is both rewarding to our employees and supportive of our unwavering commitment to provide unparalleled service to our clients. **Purpose** Interact and communicate directly with the public daily to support Bowman's continued expansion and growth. **Responsibilities** **Leadership and Direction** + Perform work under direct supervision of an experienced professional and follow established procedures and clearly defined processes. Receive direction on all aspects of assignments, specific tasks and how to execute. Work is thoroughly reviewed by more senior staff to ensure application of sound techniques and principles. **At the Operational and Company Level** + Assist with the marketing of the firm's capabilities to establish new clients and enhance relationships. **Do the Work** + Perform limited aspects of right-of-way and real estate related activities, assisting in negotiating favorable terms to various land and right-of-way related agreements secured on behalf of the company's client. + Identify land ownership from public records. + Under general supervision, research, review, and analyze land titles of lesser complexity. Seek to identify defects. + Under general supervision, negotiate the acquisition of right-of-way, easements, and other property interests of lesser complexity, on behalf of the company's client. + Under general supervision, review, prepare, analyze, and interpret all Land and Right-of-Way related agreements, deeds, easements, leases, permits, and licenses. + Maintain up-to-date records of contact attempts and parcel-related data in company database. + Attend team meetings, as necessary. **Success Metrics and Competencies** + Strong sense of urgency in responding to constituents. + Effective verbal and written communication skills. + Strong work ethic and commitment to quality. + Strong marketing/business development skills and mindset. + Commitment to promoting the reputation of the company through quality of work. + Commitment to driving profitability and growth. + Effective working relationship with internal leaders and peers, as well as external clients. + Commitment to working in partnership with others inside and outside the organization. + Ability to effectively manage multiple time-sensitive tasks. **Qualifications** + High School diploma or GED required; commensurate relevant experience considered. + Minimum of one (1) year of Customer Service or related experience required. + Entry level position, no prior required. Any experience in right of way or related activities is a plus + Professional real estate license in applicable state or the ability to obtain one within 3 months (90 days) of hire is required. + Ability to communicate and negotiate with property owners regarding changes that may affect their property. Clients include homeowners, legal representatives, industry, universities, and utilities. + Ability to obtain Notary Public designation. + Solid working knowledge of personal computers, Microsoft Office Suite, Google Earth, ArcGIS and data management software. + Ability to travel up to 50% of the time during busier periods. + Satisfactory driving record as determined by the Company and a current, valid State driver's license. **About Bowman** Are you ready to build a career that makes a lasting impact? At Bowman, our people are at the center of everything we do. We're committed to creating an environment where employees can thrive both personally and professionally, while helping to shape the infrastructure of tomorrow. A career at Bowman means being part of a collaborative, forward-thinking organization where innovation, inclusion, and growth are encouraged at every level. We offer competitive compensation, a supportive work environment, and benefits designed to help our employees succeed. **Our comprehensive benefits package includes:** + Medical, dental, vision, life, and disability insurance + 401(k) retirement savings plan with company match + Paid time off, sick leave, and paid holidays + Tuition reimbursement and professional development support + Discretionary bonuses and other performance-based incentives + Employee Assistance Program (EAP), wellness initiatives, and employee discounts Eligibility for certain benefits may vary based on position, location, and employment status. **Physical Demands and Working Environment** + Primarily indoor professional office environment which may include bright/dim light, noise, fumes, odors, and traffic. + Mobility around an office environment. + Frequent and prolonged use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. + Occasional lifting or carrying up to 20 pounds. + Occasional pushing or pulling up to 20 pounds. + Occasional reaching outward or above shoulder. \#LI-RL1 ** Disclaimer** Note: While this job description is intended to be an accurate reflection of the job requirements, it is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary at any time with or without notice. Bowman is proud to be an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (*************************************************************** . If you'd like more information on your EEO rights under the law, please click here (************************************************* . Bowman has an obligation to provide and maintain a safe, healthy, and productive environment for its employees and clients. We are committed to maintaining a drug and alcohol-free workplace. If you have any questions about the application process, please email ********************* . Bowman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please go here: *************************************************************** If you'd like more information on your EEO rights under the law, please go here: *************************************************
    $28k-49k yearly est. Easy Apply 22d ago
  • Right-of-Way Agent

    Kleinfelder 4.5company rating

    Sewickley, PA jobs

    Take Your Career to the Next level Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Right-of-Way team is looking for you! As a Right-of-Way Agent II you will provide administrative support to the group and assist with various Right-of-Way (ROW) assignments such as real estate acquisition, relocation advisory assistance and property management administration. This position is available in our Pittsburgh, PA, office. Step into Your New Role Responsibilities: Conduct complex negotiations with landowners. Read and interpret property appraisals, title reports, plans and legal descriptions. Prepare real property comparative sales analysis. Evaluate relocation benefit payment eligibilities. Complete property management tasks and work with clients to clear ROW. Qualifications: High school diploma or GED (college education preferred). 2-5 years of relevant ROW experience. Working knowledge of real estate practices and principles. Experience working with the Uniform Relocation Assistance and Real Property Acquisition Policies Act of 1970 for Federally Assisted Programs as amended (Uniform Act). Computer literacy with knowledge of using MS Office products. Must possess strong interpersonal and communication skills. Possession of current notary seal or ability to obtain one. Certified General Appraiser and Licensed Real Estate Broker or Salesperson desired. Candidates who have civil engineering education and/or experience are encouraged to apply. Move Forward with Kleinfelder Kleinfelder has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients' transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 100 offices in the US, Canada, and Australia. Connecting great people to the best work is our purpose - together, we deliver. Progress with an Employer that Values You Kleinfelder is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following: Benefits: Kleinfelder offers excellent compensation and benefits package, including medical, dental, vision, life insurance, 401(k) plan, and paid holidays. Career Development: We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program. Equal Opportunity: Kleinfelder is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules) NOTICE TO THIRD PARTY AGENCIES Please note that Kleinfelder does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.
    $56k-65k yearly est. Auto-Apply 60d+ ago
  • Requisition Management Staffing Agent

    Bcforward 4.7company rating

    San Antonio, TX jobs

    BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. Job Description Position: Requisition Management Staffing Agent Location: SAN ANTONIO TX 78249 Duration: 12+ Months Rate: $17.78/Hr on W2 The Requisition Manager has responsibility for the end-to-end contractor recruitment cycle in line with client requirements, liaising with line and senior managers and acting as the point of contact for all issues arising from the client, suppliers & all new vacancies. Maintaining close relationships with clients and agencies in order to understand requirements & provide on-boarding solutions Validate and approve submitted requisitions as well as approving requisition submissions Provide the first level of candidate screening (reviewing CV's) Validate supplier tiering options and override these where necessary - on a case by case basis. Organize interviews, create, validate and approve work orders. Complete P104 approvals Manage Back to Back contractor requisitions in accordance with APS category management strategy, liaising with Cx Lead or Sourcing Category Manager Ensure effective customer and supplier relationships and serves as initial escalation point for issue resolution Skills required: MS advanced level, particularly MS Excel. Minimum of 2 years full cycle recruiting, ability to work with client facing senior management (excellent communication skills both written and verbal), able to handle escalations, high volume, detail oriented and able to work in a fast paced environment. This is NOT a FULL DESK recruiting role, but a liaison between our client teams and client approved suppliers to hire contractors for various projects. Additional Information Namratha Gandavarapu Sr. Recruiter Direct: ************
    $17.8 hourly 60d+ ago
  • Bin Stocking agent - Retirees Welcome

    Lightning Bolt 3.7company rating

    Rockingham, NC jobs

    Job Description Job Title: Bin stocking agent Starting Pay: $30/hour RETIREES WELCOME TO APPLY Hours: VERY Flexible, but must be performed within standard business hours which we consider 7am-5pm M-F Part-time: Approximately 4 hours / week Travel costs will be compensated We will provide training and all the tools needed to make this easy. Job Duties: Scanning and Stocking Shelves Performing VMI (vendor managed inventory) This includes: Driving to customer's sites within one hour. (mileage paid) Stocking bins with fasteners and fittings Scanning items that need to be replenished Revisiting the following week to stock the items that have been delivered Requirements: Honest Dependable Good attitude & friendly Have reliable transportation Must have a cell phone with the ability to send email (data plan) Powered by JazzHR uWuErwx9W2
    $30 hourly 23d ago
  • Bin Stocking agent - Retirees Welcome

    Lightning Bolt 3.7company rating

    Cartersville, GA jobs

    Job Description Job Title: Bin stocking agent Starting Pay: $30/hour RETIREES WELCOME TO APPLY Hours: VERY Flexible, but must be performed within standard business hours which we consider 7am-5pm M-F Part-time: Approximately 1/2 a day / week Travel costs will be compensated We will provide training and all the tools needed to make this easy. Job Duties: Scanning and Stocking Shelves Performing VMI (vendor managed inventory) This includes: Driving to customer's sites within one hour. (mileage paid) Stocking bins with fasteners and fittings Scanning items that need to be replenished Revisiting the following week to stock the items that have been delivered Requirements: Honest Dependable Good attitude & friendly Have reliable transportation Must have a cell phone with the ability to send email (data plan) Powered by JazzHR sZ1cdk6vXT
    $30 hourly 14d ago
  • Call Center

    Bcforward 4.7company rating

    Austin, TX jobs

    About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward's team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. Job Description H&PS "The HIPP/IPPA Customer Service Representative (CSR) will take inbound calls from clients and potential clients on a daily basis. In addition other function duties will be required including check processing and insurance examination. The CSR will also perform other duties as assigned. Take inbound calls from clients Function based processes Accurately enter case notes into PIER database Maintain quality score of 97 or better Special research Observe professional standards of conduct, including attendance, professional behavior, and dress code." THANKS , ASMA KHAN SURI. Additional Information Must be able to pass a background and drug screen
    $28k-33k yearly est. 60d+ ago

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