Information Technology Manager jobs at Prosum

Our semiconductor client is seeking a hybrid IT Systems Administer for a full time position. The role requires this individual to be fully bilingual Japanese. In addition, the position is hybrid, 3-4 days onsite in Santa Clara. The IT Systems Administrator plays a pivotal role in delivering secure, reliable, and high-performing IT services. This hands-on role blends end-user support, infrastructure administration, security operations, and site ownership, ensuring operational excellence across multiple IT domains. You will collaborate with cross-functional IT teams, act as the primary on-site IT owner, and drive continuous improvement using Information Technology Infrastructure Library (ITIL) and best-in-class tools. IT Service Delivery & Support Deliver efficient, high-quality IT services aligned with business needs and SLAs Maintain exceptional customer satisfaction through proactive support and clear communication Provide Smart Hands support: hardware installs, troubleshooting, testing, and maintenance Provide technical assistance to staff, troubleshoot issues, and train employees on IT and security best practices. Facilities Oversight Serve as the primary IT point of contact for the physical offices Assume full ownership of all site-specific IT operations, assets, and performance Coordinate with IT teams to ensure seamless site integration and uptime Cloud & Endpoint Administration Administer Office 365 suite (Exchange, Teams, SharePoint, OneDrive) Manage Microsoft Intune, Entra ID (Azure AD), Security Center, and Purview Deploy and manage Windows devices via Microsoft Autopilot Administer Jamf Pro for iOS fleet management, security, and compliance Support and optimize iOS and Windows environments for engineering productivity Security Operations & Incident Response Oversee cybersecurity measures including firewalls, intrusion detection, endpoint protection, and patch management. Monitor Security Operations Center (SOC) alerts using SIEM and Microsoft Defender Perform Tier 1 / Tier 2 incident response: investigate, contain, mitigate, and document security events Administer and monitor access control systems, CCTV, alarm systems, and badge management. Protect sensitive IP, design data, and semiconductor R&D assets System & Infrastructure Administration Maintain servers, networks, storage, and critical applications Ensure high availability, performance, and disaster recovery readiness Support engineering tools, EDA software environments, and design workflows Enterprise Application Management Maintain secure internal websites and intranet platforms using modern web technologies Manage and maintain 3rd-party applications, ensuring stability, updates, and integration with core systems Manage enterprise applications with scalable architecture, multilingual UI support, and secure access controls IT Service Management (ITSM) & Governance Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk Apply ITIL v4 best practices to streamline service delivery and maturity Track KPIs, generate reports, and drive service improvement plans (SIPs) Documentation & Continuous Improvement Maintain comprehensive, up-to-date documentation of systems, configurations, and procedures Identify automation opportunities, process gaps, and efficiency gains Champion adoption of industry best practices and emerging technologies REQUIRED SKILLS AND QUALIFICATIONS Technical Skills Microsoft 365 Administration: Intune, Entra ID, Autopilot, Security Center, Purview Mobile Device Management (MDM): Jamf Pro administration support Operating Systems: Deep expertise in Windows 11 and iOS Security Tools: SIEM, EDR (Defender), incident response workflows Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting ITSM Platforms: Zendesk, ServiceNow, Jira, or similar Web & Application Development: Proficiency in Pleasanter customization, REST APIs, and workflow automation Secure internal web development (HTML/CSS/JavaScript, .NET, or similar) 3rd-party application integration and lifecycle management Scalable, multilingual enterprise app architecture Scripting/Automation (preferred): PowerShell, Bash, Python, or JAMF API Certifications (preferred) Microsoft: MD-102, AZ-104 CompTIA: Security+ (SY0-701), CySA+ (CS0-003) Apple: Jamf Certified Admin or Jamf Certified Expert ITIL 4 Foundation Preferred Qualifications Experience supporting EDA tools (Cadence, Synopsys, Mentor) or semiconductor metrology workflows Familiarity with zero-trust security models and IP protection Background in regulated environments (SOX, NIST, ISO 27001) Experience with infrastructure as code (IaC) or configuration management Hands-on experience with Pleasanter Proven ability to deliver multilingual, user-friendly internal tools for global teams EDUCATION AND EXPERIENCE Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) 3-5+ years in IT systems administration with a focus on end-user support, security, and cloud/endpoint management Hands-on experience in semiconductor, hardware design, or field service-heavy environments (preferred) Proven track record in site-level IT ownership and cross-team collaboration

Schedule: M-F, 8am - 5pm, some flexibility may be required Interview Process: First Round Phone Screen, Second Round Onsite Interview Six month anticipated assignment. Possibility of extension based on demand. Role Overview The Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily Tasks (include but are not limited to) • Active Directory Administration • Limited support for corporate mobile devices • Familiarity with cloud applications (Office365, etc.) • Troubleshooting Cisco VPN connectivity • Familiarity supporting Citrix connectivity • Remote connection/utilization • Asset management skills • Edge, Google Chrome, various browser(s) support • Installation/configuration of various Adobe products • Installation/configuration of Check Point endpoint client software • Printer/driver troubleshooting & installation • ServiceNow utilization • Deployment/configuration of standard IP telephony • Hardware ordering/deployment Additional Responsibilities • Documentation (records) management • Knowledge base utilization • Project interaction • Customer scheduling/follow-ups • End user equipment moves (disconnect/reconnect) • Multi-team interaction and/or technical roundtable participation • Standard device imaging via USB/PXE server(s) • Smart-Hands tasks/functions outside of standard operational work Required Skills/Experience: ** • 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience** • Excellent problem-solving and communication skills • Proven experience in Windows OS deployment, especially Windows 11 • Basic knowledge of Command Prompt and PowerShell • Willingness to learn & grow Required Education: • Associate's degree (preferred), HS Diploma or GED Minimum Required Preferred Certifications: • CompTIA IT Fundamentals • CompTIA A+ • CompTIA Cloud+ • CompTIA Mobility+ • CompTIA Network+ • CompTIA Server+ Performance Expectations Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. IMPORTANT Notes • The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. o That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. • The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

We are seeking an IT Infrastructure Operations - Director to oversee the daily management and performance of all IT infrastructure elements. This includes servers, networks, storage systems, security tools, backup solutions, operating systems, virtualization, replication technologies, utility software, server-based applications, database environments, and all network-connected devices and applications. This is a full-time/Permanent role with bonus and benefits and a 4 days a week onsite in NYC. Must be a local candidate. This role is a for a global financial firm. Experience in financial services industry is required. For more info about the role, please send your updated resume and we will reach out to discuss the role in more detail.

IDR is seeking a IT Program Manager (Healthcare) to join one of our top clients for a Direct Hire opportunity in the Dallas, TX area. The IT Program Manager oversees end-to-end delivery of strategic clinical initiatives across assigned service lines, ensuring programs achieve targeted business outcomes. Partnering closely with Portfolio Owners, this role bridges strategy and execution-guiding teams from ideation through implementation, operational support, and KPI measurement. Requirements for the IT Program Manager (Healthcare): 8+ years of large scale and complex project implementation exp focused on clinical solutions within healthcare. 2+ years of strategic program management exp, managing multiple projects simultaneously. Expertise in EHR systems is a must What's in it for you? • Competitive hourly rate • Opportunity to work with a leading healthcare organization • Flexible schedule, with remote work options after initial 3-month period Why IDR? • 20+ years of proven industry experience in 4 major markets • Employee Stock Ownership Program • Dedicated Engagement Manager committed to your success

10+ years of technology program/project management experience managing large transformational programs, and projects in a large-scale matrix organization; responsible for schedule, budget, and scope; oversight of multiple project managers and vendors 8+ years of program/project management experience working with Agile (SCRUM) methodologies and continuous integrations and delivery; with solid experience using agile delivery tools Proven experience as a Project, Program or Application Delivery Manager leading enhancements, migrations, or integrations with Informatica delivery teams and platforms. PM should have the ability to understand one or more of the following application development tools and techniques: Excellent communication skills with the ability to influence and lead others across all levels of the organization Lead sophisticated and large scale cross-team, cross-functional initiatives. Collaborate with engineering managers and engineers to estimate work efforts, define achievements and handle resources. Track progress, resolve dependencies, evaluate and mitigate risks and communicate status to upper management and other stakeholders. Engage and energize the project teams to achieve ambitious goals. Proactively remove obstacles to drive momentum and progress. Identify communication gaps, handle issue partner concerns and provide support to teams balancing challenging priorities. Understand technical implementation at the architecture level. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge. Help with the cross-functional planning and business planning process, leading conversations with key partners to develop concepts for critical initiatives, and developing those into detailed program/project plans (including roadmaps, resource planning, and hiring goals). Identify and implement continuous improvements to the engineering organization and the program management process. Share program/project process frameworks, tools, and standard methodologies that can be embraced throughout the organization. Improve product development and delivery. Job Responsibilities Bachelor's degree in Computer Science, Engineering, or Mathematics, related quantitative subject area, or equivalent practical experience Minimum of 6+ years of proven experience as a Program Manager (Tech) or Technical Program Manager or Engineering Manager in a software, SaaS, or systems development environment Excellent written and verbal communication skills and exceptional emotional intelligence Ability to influence and empower people across a broad variety of job functions through your relationships Strong organizational skills to lead multiple, challenging priorities simultaneously, without losing sight of the highest priority items Strong technical, analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions Strong technical experience in large distributed systems, ability to conceptualize and lead delivery in a microservice environment Solid technical proficiency and an ability to comprehend technical designs, challenges, and risks. Engineers enjoy working closely with you Familiarity with engineering metrics like code coverage, service reliability, service efficiency, capacity management, etc. What We Offer: Exciting Projects:Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies. Collaborative Environment: You can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities! Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules and opportunities to work from home. Professional Development:We provide continuing education classes, professional certification and training (technical, soft skills, language, and communication skills) to help you realize your professional goals. Being part of a global organization, there are additional learning opportunities through international knowledge exchanges. Excellent Benefits:We provide our employees with competitive salaries, health and life insurance, short-term and long-term disability insurance, a matched contribution 401K plan, flexible spending accounts, and PTO and holidays. GlobalLogic estimates the starting pay range for this role to be performed in Emeryville CA is 150K to 160K, and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations. About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise-we help our clients imagine what's possible, and accelerate their transition into tomorrow's digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

Title: Technical Program Manager - GenAI Job Type: Contract - 12 Months Must Have: Chatbots, Generative AI KPI Partners is a 5 times Gartner-recognized data, analytics, and AI consulting company. We are leaders in data engineering on Azure, AWS, Google, Snowflake, and Databricks. Founded in 2006, KPI has over 400 consultants and has successfully delivered over 1,000 projects to our clients. Description: KPI Partners is seeking an experienced Technical Program Manager to lead our Customers AI Foundation, including webapp framework for GenAI-powered chatbots. This role is crucial for ensuring the successful delivery of our software application development initiatives. The ideal candidate will have a strong background in Agile methodologies and software project management, with the ability to wear multiple hats, including those of a project manager, product manager, and product owner. Key Responsibilities • Project Management: Lead the planning, execution, and delivery of the AI-powered chatbot project, ensuring alignment with business goals and timelines. • Agile Leadership: Implement and advocate for Agile best practices, guiding the team through Scrum ceremonies, sprint planning, and retrospectives. • Stakeholder Collaboration: Work closely with stakeholders to gather requirements, define project scope, and ensure clear communication throughout the project lifecycle. • Product Management: Act as a product owner when necessary, defining product vision, roadmap, and prioritizing features based on business value and customer needs. • Team Coordination: Facilitate collaboration among cross-functional teams, including software developers, data scientists, and UX/UI designers. • Risk Management: Identify potential risks and develop mitigation strategies to ensure project success. • Quality Assurance: Oversee testing phases, including unit, integration, and acceptance testing, to ensure high-quality deliverables. • Continuous Improvement: Foster a culture of continuous improvement by encouraging feedback and implementing process enhancements. Skills Requirements • Agile Expertise: Proven experience in leading Agile software development projects, with a deep understanding of Scrum, Kanban, and other Agile frameworks. • Project Management: Strong project management skills with a track record of successfully delivering complex software projects on time and within budget. • Technical Acumen: Background in software development or other technical areas. • Communication: Excellent written and verbal communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders. • Problem-Solving: Strong analytical and problem-solving skills, with the ability to navigate complex project challenges. • Tools Proficiency: Familiarity with Agile project management tools such as JIRA, Confluence, and other relevant software. • Adaptability: Ability to wear multiple hats, including those of a product manager and business analyst, as needed. Education and Experience: Bachelor's Degree: In Computer Science, Software Engineering, or a related field. Preferred: Master's degree in a relevant field. Experience: Minimum of 5 years of experience in Agile project management, with a focus on software development projects. Experience with AI and chatbot technologies is highly desirable. Join us and play a pivotal role in driving the success of our AI applications, while helping our team embrace Agile methodologies and achieve new heights in software development.

IDR is seeking a IT Support Technician to join one of our top clients in Fort Worth, Texas. If you are looking for an opportunity to join a government organization and work within an ever-growing team-oriented culture, please apply today! Overview/Responsibilities for the IT Support Technician : Responsible for providing on-site and/or remote technical support to end-users. Troubleshoot and resolve desktop, laptop, printer, and peripheral issues. Assist users with software problems, including operating systems, productivity suites and other applications. Set up new computers and equipment at user locations. Replace or upgrade hardware components. Use IT service management (ITSM) tools to log, track, and update service tickets. Frequently travel within a facility or to nearby locations. Document resolutions, technical procedures, and asset changes. Required Skills for the IT Support Technician : 4+ years of experience in an IT Field Support position Hands-on experience working with Locution or similar Public Safety alert systems (Active911, Purius, Pulsepoint) Experience working in Public Safety or Government environment Basic IT Certification Preferred (A+) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 10 years in a row

Job Title: Technical Program Manager Job type: Contract About the Role Required Skills & Experience: 7+ years in technical program management, software development, or related roles 3+ years of relevant experience in technical product management Proven success in managing and delivering cross-functional software projects Strong understanding of SDLC, Agile, and Scrum methodologies Excellent communication and leadership skills, able to simplify complex technical concepts for non-technical audiences Hands-on experience with cloud infrastructure (AWS, GCP, Azure) and SaaS environments

TITLE: Technical Program Manager POSITION TYPE: Full Time (W2) ABOUT WorldLink: WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow. Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning. We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. we're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you. For more information about our craft, visit ************************ . WHO we're looking for: We are looking for a Technical Program Manager who will be responsible for managing Mobile and Web development programs consisting of multiple projects. You will develop program strategy, supporting business case and project plans. You will be responsible for delivering all projects contained in the IT project portfolio on time, within budget and meeting the strategic and business requirements. Role and Responsibilities: Ensures integration of projects and adjusts project scope, timing, and budgets as necessary, based upon the needs of the business. Communicates with IT leadership and senior business leadership to communicate program strategy, direction and changes. Partners with senior leadership to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Maintains the efficiency of the project management process such as planning, scheduling, and budget and risk assessment. Identifies and mitigates potential risks. Manages teams of multiple project managers, project leaders and/or support staff. Monitors, measures and reports on project status to IT leadership and senior business leadership. Manage multiple simultaneous cross functional teams and projects across various sites & geographical locations to gather product requirements, define key tasks, track project deliverables, dependencies, and milestones throughout the complete project lifecycle. Create and maintain detailed project schedules and project management plans, taking into account all dependencies and constraints. Manage change in accordance with the change management plan to control scope, quality, schedule, cost, and contracts. Capture program status and data by ensuring the population of the program management information system in order to maintain accurate and current program information for the use of stakeholders. Provide recommendations to streamline or make existing processes more efficient. Required Experience and Education: 5-7 years' experience. Bachelors or Master's degree in Mathematics/Statistics/Business/Engineering. Experience with project lifecycles, scheduling, risk management, and conflict resolution techniques. Necessary Skills and Attributes: Self-motivated individual with the ability to thrive in a team-based or independent environment. Detail-oriented with strong organization skills. Ability to work in a fast-paced environment. Limited supervision and the exercise of discretion. Risk and Issue Management skills. Physical Demands: The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel. WHAT we'll bring: During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include: Medical Plans Dental Plans Vision Plan Life & Accidental Death & Dismemberment Short-Term Disability Long-Term Disability Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection 401(k) WHAT you should know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us. This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.

IDR is seeking a IT Support Technician I to join one of our top clients for an opportunity in Englewood, CO. This role is ideal for individuals with a customer service mindset, high energy, and a passion for technical support within a corporate environment. The position involves providing desktop support and ensuring seamless audio-visual and network operations. Position Overview for the IT Support Technician I: Provide basic desktop, printers, and peripherals support on-site to end users. Assist with conference room setup, audio-visual equipment, and troubleshooting. Deliver exceptional customer service ensuring high levels of customer satisfaction. Support and maintain hardware and software solutions as per organizational standards. Collaborate effectively with team members and share knowledge to enhance team performance. Requirements for the IT Support Technician I: Associate's Degree in a related field or relevant IT certifications (Microsoft, A+, Help Desk Institute, Dell, etc.). 1-2 or more years of relevant experience in desktop support. Basic knowledge of current IT standards related to computers, printers, network technology, drivers, and troubleshooting peripherals. Demonstrated customer/solution ownership and a drive for excellence. Excellent written and verbal communication skills with end users. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row. Compensation Details: $25.1/hr W2

A Senior Technical Deployment Manager is needed to support the Environment Management Team within a large Social Services Applications division. This role will oversee application release deployments, troubleshoot complex environment issues, coordinate across multiple IT groups, and drive improvements in automation, environment stability, and Agile processes. The candidate will work with minimal direction and must demonstrate strong technical judgment, leadership, and problem-solving abilities. Key Responsibilities Oversee deployment and validation of application releases and system enhancements to production. Lead troubleshooting of environment issues across development, testing, training, and production environments. Collaborate with internal IT teams, vendors, trading partners, and consultants for environment planning and delivery. Manage environment demand planning and resource coordination for new environment setup, configuration, and refactoring across code, database, configuration, security, and platform layers. Lead improvement projects and Agile sprints focused on environment delivery, automation, and standardization. Participate in backlog grooming, user story creation, and Agile ceremonies to support application enhancements. Lead and coordinate major triage sessions involving experts across code, configuration, middleware, database, network, and operations. Provide root cause analysis documentation, coach junior staff, and drive continuous improvement. Manage CI/CD roadmap alignment with program objectives; attend IT governance meetings and prepare roadmap updates. Provide Scrum Master support for DevSecOps teams and ensure adherence to Agile guidelines. Remove impediments for Agile teams and promote self-organizing, collaborative team culture. Prepare and deliver reports on environment usage, CI/CD status, and technology proposals to leadership. Oversee staff, assign work, mentor team members, and ensure team harmony and productivity. Perform additional duties as assigned. Knowledge, Skills & Abilities Deep understanding of Agile methodologies such as Scrum, Kanban, XP, and related practices (CI/CD, ATDD, TDD, automated testing, user story development). Strong supervisory skills with the ability to assign, prioritize, and oversee work. Excellent written and verbal communication skills across all organizational levels. Ability to coach Agile teams and enforce Agile best practices. Strong knowledge of SDLC, PMLC, and software development standards. Sound decision-making skills with the ability to deliver high-quality releases on schedule. Strong analytical and critical thinking abilities, including analysis of velocity, burn-down charts, and metrics. Conflict resolution and interpersonal skills aligned with Agile values (openness, honesty, respect). Strong skills in mentoring, team building, collaboration, and planning. Experience with tools such as Jira, Rally, VersionOne, Microsoft Project, Visio, and Microsoft Office. Ability to balance detail focus with big-picture strategic thinking. Hands-on experience with monitoring / APM tools such as Splunk or Dynatrace is highly preferred. Ability to support both weekday and on-call night/weekend environment triage. Preferred Certifications PMI-Agile Certified Practitioner (ACP) Project Management Professional (PMP) Minimum Qualifications Bachelor's degree in Computer Science, Information Systems, MIS, or related field (or equivalent experience). 5+ years of hands-on experience managing large-scale software development projects. 5+ years of hands-on experience with Scrum/Agile methodologies supporting enterprise-level application development. Experience overseeing multi-functional project teams. Strong technical background with knowledge of SDLC/PMLC processes.

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily Tasks (include but are not limited to): Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (Office365, etc.) Troubleshooting Cisco VPN connectivity Familiarity supporting Citrix connectivity Remote connection/utilization Asset management skills Edge, Google Chrome, various browser(s) support Installation/configuration of various Adobe products Installation/configuration of Check Point endpoint client software Printer/driver troubleshooting & installation ServiceNow utilization Deployment/configuration of standard IP telephony Hardware ordering/deployment. Additional Responsibilities: Documentation (records) management Knowledge base utilization Project interaction Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Multi-team interaction and/or technical roundtable participation Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions outside of standard operational work. Required Education, Skills and Experience: Associate's degree (preferred), HS Diploma or GED Minimum Required. 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience. Excellent problem-solving and communication skills Proven experience in Windows OS deployment, especially Windows 11 Basic knowledge of Command Prompt and PowerShell Willingness to learn & grow. Preferred Certifications: CompTIA IT Fundamentals CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server+ Performance Expectations: Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. IMPORTANT Notes: The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

The Role: The IT Operations team designs, builds, and maintains the corporate technology infrastructure that powers our people and systems. We're seeking a highly skilled and proactive IT Support Engineer Lead to provide advanced technical support, strategic guidance, and hands-on leadership across our distributed workforce and helpdesk operations. In this role, you will oversee the deployment, configuration, and optimization of hardware and software solutions while ensuring reliability, security, and scalability. You'll play a key role in designing and implementing performance enhancements, streamlining IT operations through automation, and guiding the team toward best-in-class service delivery. Location: This role requires a hybrid work schedule, with 2-3 days per week in our San Francisco, CA office to foster collaboration and teamwork. Responsibilities: Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across mac OS, Windows, and SaaS platforms. Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience. Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained. Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management. Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V confe rencing solutions to enable seamless collaboration. Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives. Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption. Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows. Qualifications: 5-8 years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role. Deep expertise with MDM platforms (Intune, Kandji) and endpoint management. Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach. Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale. Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls). Demonstrated success in mentoring junior IT staff, managing escalations, and improving helpdesk workflows. Familiarity with VoIP and A/V systems configuration and troubleshooting. Excellent communication and documentation skills, with the ability to translate technical concepts for non-technical users. A mindset focused on security, automation, and continuous improvement. Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication

Salary Range: $90k to $115k We are seeking an experienced and proactive IT Systems Administrator to manage and support our internal IT infrastructure in a fast-paced ERP software environment. The ideal candidate will ensure the reliability, security, and performance of our systems while supporting employees and stakeholders with technical needs. You will play a key role in maintaining uptime for our development, staging, and production environments that power mission-critical ERP solutions. Key Responsibilities and Outcomes: System Administration: Maintain, configure, and monitor internal servers, virtual machines, and cloud-based infrastructure (e.g., ). Network Management: Ensure stable and secure network operations, including firewalls, VPNs, switches, and wireless access points. ERP Infrastructure Support: Deploy and maintain backend infrastructure for ERP software, including databases (e.g., MS SQL Server), application servers, and storage solutions. Security and Compliance: Implement and enforce IT security policies, patch management, vulnerability scanning, and compliance with data protection regulations (e.g., GDPR, SOC 2). Disaster Recovery & Backup: Develop, test, and maintain disaster recovery plans and data backup strategies to ensure business continuity. User Support & Onboarding: Provide Tier 2/3 technical support, onboarding/offboarding of employees, and maintain IT asset inventory. Automation & Optimization: Use scripting (e.g., PowerShell, Bash, Python) and automation tools to streamline system administration tasks and improve efficiency. Monitoring & Reporting: Monitor system performance and generate reports on uptime, resource utilization, and security alerts. Vendor Management: Coordinate with third-party vendors for hardware, software, and service support. Core Competencies: Problem Solving & Troubleshooting - Quickly identify root causes and resolve system or network issues with minimal disruption. Attention to Detail - Maintain high accuracy in configuration, documentation, and system logs. Collaboration & Communication - Work effectively with cross-functional teams, including software developers, QA engineers, and support staff. Adaptability - Thrive in a fast-changing tech environment with evolving tools and priorities. Security Awareness - Maintain a strong focus on cybersecurity best practices. Skills and Accomplishments: Demonstrated experience managing ERP system environments (preferably SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). Proven success in maintaining >99.9% system uptime across production environments. Experience implementing IT security measures that passed regulatory audits or reduced vulnerabilities. Successfully deployed automation scripts/tools that improved infrastructure reliability or saved time. Led or contributed to cloud migration, virtualization, or infrastructure modernization projects. Qualifications for the Role Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent experience considered. Certifications (Preferred): Microsoft Certified: Azure Administrator Associate AWS Certified SysOps Administrator CompTIA Network+ / Security+ VMware Certified Professional (VCP) Experience: 3-5 years of experience as a systems administrator or IT infrastructure engineer. Experience supporting ERP systems is a strong asset. Technical Proficiencies: Windows Server and/or Linux Administration Virtualization technologies (VMware, Hyper-V, KVM) Networking (TCP/IP, DNS, DHCP, firewalls, VLANs) Cloud platforms (Azure, AWS, or GCP) Backup and recovery tools (e.g., Veeam, Acronis) Monitoring tools (e.g., Zabbix, Nagios, PRTG, Datadog)

For more details, please connect with Afra Aleem at ************ Ext 112 or email her at ******************* Job Title: Network Administrator Duration: 30 Months Contract Interview Type: Webcam Department: Department of Financial Services ***Fortinet NSE Certification copy required for submission** Required Skills: 84 months of Administration & Engineering experience with Enterprise firewalls 84 months of experience with Implementing security solutions covering Threat Prevention, URL Filtering, and SSL Decryption 84 months of experience with firewall management systems 84 months of experience with Intrusion protection and prevention systems 84 months of experience with configuring routes and encrypted tunnels between remote locations 84 months of experience with developing and deploying BGP routing solutions. 84 months of experience with high availability network technologies and configurations 84 months of experience with written communications skills. Including creating network diagrams, documenting changes and composing orders of operations for tasks. 84 months of experience implementing and integrating network solutions based on Cisco LAN/WAN. 84 months of experience configuring and installing various network devices and services (e.g., routers, switches, firewalls, VPN). 84 months of hands-on network experience and understanding of: Local Area Networks, Wide Area Networks, TCP/IP, switching and routing protocols. 84 months of experience mentoring staff V Group Inc. is a New Jersey-based IT Services and Products company, strategically organized into multiple business units: Public Sector, Enterprise Solutions, Ecommerce, and Digital. Within our Public Sector unit, we specialize in delivering IT Professional Services to Federal, State, and Local governments. We hold multiple contracts across 30+ states across US, which include NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, MN, NM, VT, and WA. If you're considering a career opportunity with V Group or exploring a partnership, I welcome you to reach out to me with any questions about our services and the unique advantages we offer to consultants. And please feel free to share my contact information with others who may benefit from connecting with us. Website: ************************************** LinkedIn: ***************************************** Facebook: ********************************* Twitter: *********************************

Are you an experienced Consultant, IT Architecture with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Consultant, IT Architecture to work in their company in Austin, TX. Primary Responsibilities/Accountabilities: Implements technical solutions and management processes to achieve overall objectives by means of implementing systems or enterprise- wide solutions, using the company hardware/software products and/or processes and methodologies Integrates solutions and strategies within the customer environment, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure Identifies additional product/services sales opportunities in customer organization Assists the sales organisation and related Practice Areas as technical/industry subject matter experts The role requires skills and understanding of the industry's best practices and methodologies to tie dissimilar components together into an aggregate system. Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials. Uses expertise to construct specific and detailed solutions that encompass process, technology, project and staffing plans Constructs risk assessments and corresponding remediation plans relative to custom solution proposals Participates in the construction of financial models that align with custom solution proposals Composes applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution Supports deal negotiation and closure to include transition support to service delivery Serves as a services subject matter expert to both internal and external customers Follows all organizational standard operating procedures relative to cost modeling, approvals and reviews, and all other associated workflow, documentation and deliverables Participates in applicable win-loss reviews and incorporates learnings into future solutions Leads a technical team in developing solutions to complex business problems. Leads the design of multiple service areas or technologies within a broader services solution; leads overall technical implementation for large and complex engagements Contributes to the sales pursuit strategy. Participates or leads in customer presentations at the senior leadership level or higher May participate or lead in establishing operational plans and processes for the group. Leads research, discovery, planning and implementation efforts to improve business processes. Mentors less experienced team members May be involved in international sales opportunities. Provides expertise on the availability and viability of third-party components and services. Ensures third-party components comply with established architecture. Implements the information technology architecture and the total systems solutions to the enterprise-wide systems requirements of the customer. Participates in the Solution Architecture Review for projects, applications and infrastructure. Defines standardized reference architectures for processes and technology Qualifications: 8 to 12 years of professional experience with a bachelor's degree in computer science or a relevant field Strong working experience building Infrastructure automation using Ansible, Terraform or others in a Private/On-Prem Data centre leveraging bare-metal servers Strong experience with Linux and storage fundamentals, Kubernetes networking, storage RBAC, POD Security, Operator SDK/Use of Fabric8 API. Knowledge of core networking fundamentals, BGP/eBGP, Calico networking, service mesh (e.g., Istio, NGINX) Programming - Shell scripting, Python, HELM, Automation - Ansible, CICD Strong working experience with application architecture, HA, DR, Infrastructure services (DNS, Load Balancer, Firewall, TLS certs, web servers, reverse proxies, GIT Broad knowledge in systems telemetry and monitoring (ELK, Prometheus, Grafana, Dynatrace, Splunk, etc.) Experience with Agile methodologies, effective working independently and in a virtual team setting.

IDR is seeking a IT Infrastructure Engineer to join one of our top clients for a full-time opportunity in Fort Worth, TX. This role offers a chance to work within a dynamic IT environment focused on network and systems administration. The organization supports a fast-paced, family-oriented culture that encourages professional growth. Position Overview for the IT Infrastructure Engineer: Wear multiple hats across networking and systems administration responsibilities Support Microsoft Azure, Windows Server, VMware virtualization, and Remote Desktop Services Automate tasks and scripting using PowerShell Contribute to a fast-paced team environment with a focus on long-term growth Work in-office, with Summer Work-from-home Fridays, requiring a commitment of 50 hours per week Requirements for the IT Infrastructure Engineer: 0-5 years of experience in IT Infrastructure (Systems Administration and/or Networking) Bachelor's degree from a credible, four-year university (3.25 GPA or more) Hands-on experience with Microsoft Azure Experience supporting Windows Server, VMware virtualization, and Remote Desktop Services Proficiency with PowerShell for automation and scripting What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.

Data Center Hardware/Operating System Technician (Consultant) ONSITE ROLE, NEED LOCAL CANDIDATES MULTIPLE POSITIONS!! onsite, Should be flexible to work onsite at any one of these locations (Rotational) Duration: 12 Months Contract Skills: Unix/ Linux, Networking, CCNA (preferred, not mandate) W2 Need candidates authorized to work for any employer; cannot sponsor MULTIPLE POSITIONS Experience: 1 year Are you a strong problem solver ready to tackle real-world, real time, technical challenges? Are you intrigued by large scale servers, network hardware and operating systems? Are you passionate about team-work and partnering with a high performing group? If so, keep reading. Our data centers serve the dynamic, market driven work load of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence. Job Shifts: First shift (day), second shift (afternoon), third shift (night), along with weekend hours We'll trust you to: Learn and understand the data center site in order to manage events that put our critical systems at risk Organize people, communication and knowledge to support problem follow-up and data center activity Perform activity impact and risk assessment along with service notification at the appropriate level of awareness Maintain accuracy of documentation and recorded details of physical assets and connections Detect, investigate, and drive operating system issues affecting production equipment availability Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation You'll need to have: Linux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files Ability to prioritize work including active data center service and projects in flight Knowledge of Layer2 and 3 network concepts Desire to learn and take ownership of personal development Passion for educating others and improving our team capabilities The ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail The ability to perform physical activities including walking, lifting, and climbing a ladder We'd love to see: Desire to lead people, projects and problem investigation Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling Hands-on experience replacing server and network hardware Familiarity with reporting tools including Grafana and Splunk Awareness and some exposure to programming or scripting Networking experience with sound knowledge of Cisco IOS and JunOS

We are seeking an enthusiastic and motivated professional to join our service delivery team in a hybrid role that blends project coordination, technical telecom/network operations, and order management. This position supports the full lifecycle of service delivery-from order intake to billing-ensuring high levels of customer satisfaction, operational efficiency, and continuous improvement. It is ideal for candidates looking to grow in IT, networking, and customer service domains. Key Responsibilities: Customer & Project Coordination Serve as the single point of contact for assigned customer accounts. Coordinate with Sales, Service Delivery, Product, and Technical teams to implement solutions. Manage critical dates, handle escalations, and ensure timely delivery of services. Participate in weekly/monthly review calls with clients and leadership to track progress and address challenges. Maintain strong communication with internal teams and customers to improve processes and enhance satisfaction. Order Management & Documentation Validate and process orders through multiple channels, ensuring accurate entry into systems. Execute customer quotes and manage orders for local exchange carriers. Handle escalations for special and expedited order requests. Maintain close working relationships with Sales/Customer Care Managers to ensure timely and accurate order entry. Document all issues, troubleshooting steps, and resolutions in the ticketing system. Support billing processes and maintain technical documentation. Technical & Operational Support Read and interpret maps, building plans, and utility demarcation points. Support network planning, builds, and disconnect projects with technical accuracy. Troubleshoot Layer 1 and Layer 2 technologies (Ethernet, SONET, STM, E1/T1). Perform Root Cause Analysis (RCA) for missed metrics and drive improvement plans. Contribute to operational automation initiatives to optimize delivery cycles. Continuous Learning & Process Improvement Stay updated on new products, systems/tools, and process changes. Apply critical thinking to evaluate order packages and improve workflows. Continuously enhance job skills through training and professional development. Qualifications: Required: Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time. Associate's degree, high school diploma, or bachelor's degree in IT, Computer Science, Networking, or a related field. 0-1 years of experience in telecom/network operations or customer service. Strong customer service, problem-solving, and analytical skills. Effective verbal, written, and interpersonal communication skills. Proficiency in Windows-based applications (Word, Excel, etc.). Strong organizational skills and attention to detail. Ability to manage multiple projects in a fast-paced environment. Preferred: 0-1 years of experience in telecommunications or IT. Understanding of technical products and services. Basic project management skills or certification. Experience working in a global delivery model. Knowledge of order processing and provisioning workflows. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Pay: $40,000 ($19.23/hour) Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.