Customer Service Coordinator - Full-Time - Palo Alto, California
Protransport-1 job in Santa Clara, CA
Under the general supervision of the Regional Business Development Manager, the Customer Service Coordinator is responsible for answering and triaging all communications from the facility's transfer center and coordinating an appropriate resource to meet our customer's needs. This position bridges the gap between Dispatchers and the facility's Transfer Center Specialists. In the CSC role you will be responsible for maintaining abundant coverage of necessary resources with the tools provided during training as well as supporting the transfer center with additional tasks to ensure smooth and safe transportation of all patients. This position requires the CSC to be on site and, as the face of the company, a positive, empathetic, and professional attitude is essential.
Pay Rate: This is a non-exempt position that will have an hourly rate between $25.00/hr and $28.00/hr depending on experience.
Essential Duties & Responsibilities:
Provide on site support for the Transfer Center
Demonstrate exceptional customer service skills with both internal and external customers
Always maintain a calm and professional demeanor
Demonstrate the ability to communicate clearly and professionally both verbally and in writing
Develop a high degree of familiarity with the Santa Clara service area
Maintain a high degree of familiarity and demonstrate compliance with all established Company and customer policies and procedures as they apply to coordination of patient referral and transport
Demonstrate the ability to take direction as well as to work independently and as part of a group
Operate computer terminal and demonstrate proficiency in Microsoft Office Suite
Operate a multiline computerized phone system
Document all phone transactions using a computer aided dispatch (CAD) program
Work alongside the Transfer Center staff within the facility's campus
Coordinate Transfer Center originating requests with area specific dispatcher
Assist case management, unit clerks, and nursing staff in all transportation needs
Manage crew, team, and patient safety and location via GPS tracking
Communicate with area specific dispatcher any changes, prenotifications, and resource needs
Identify areas of improvement
Other duties as assigned
Minimum Requirements:
High School Diploma, GED, or equivalent
One (1) or more years of experience in a health care or EMS environment
Ability to type a minimum of forty (40+) words per minute
Demonstrate the ability to communicate clearly and professionally both verbally and in writing
Proficient computer skills including Microsoft Office, email, and spreadsheet software programs
Preferred Qualifications:
Transfer center, call center, or other related experience
EMS dispatch experience
Advanced understanding of medical terminology
Additional Requirements:
Must be able to successfully pass a background investigation and pre-employment medical examination, which includes drug and alcohol screening
Must be able to work all shifts including, but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed
Must be able to perform the role efficiently and consistently during shifts
Able to rotate shift assignments as needed and/or required based on operational need
Physical Requirements:
Must be able to sit for an extended period of time
Must be able to wear a telephone headset
Must be able to hear and communicate clearly to perform job duties in person and over the telephone
Adequate vision required to be able to read information from printed sources and computer screens
Requires frequent repetitive hand movements, standing, walking, reaching, and grasping
#IND-PT1
Paramedic - Full-Time or Part-Time
Protransport-1 job in San Francisco, CA
Base pay for Paramedics ranges from $33.96/hr to $44.30/hr based on experience
Sign-on Bonuses $20,000.00 - with SF Accreditation $10,000.00 - without SF Accreditation
ProTransport-1 is looking for Paramedics to join our growing team. Come work for a company that cares about your health, your career, and your professional growth. We have an amazing company culture and would love to share that with you through the interview process.
Job Summary
Paramedics provide emergent and non-emergent medical care to patients being transported by PT-1 Ambulance. Paramedics for PT-1 travel to partner facilities, patient homes, and/or events requiring services. In partnership with an EMT or other qualified clinicians, PT-1 Paramedics provide quality care to the treatment level required.
Essential Duties & Responsibilities
Respond to BLS, ALS, and CCT emergent and non-emergent transports and scene calls
Provide high quality, routine and emergent basic and advanced life support, in accordance with CA Title 22, local scope of practice and PT-1 policy
Minimum Requirements
High school diploma, GED, or equivalent
Graduate of an accredited Paramedic program
Must be able to communicate and understand English, verbally and written
Two (2) or more years of driving experience
Must possess or receive, and maintain, current certification/licensure in the following:
Current and valid California driver's license
EMT-P certification
CPR through the American Heart Association (instructor-based with AED)
PALS (American Heart Association)
PHTLS (American Heart Association) - required for SF
ACLS (American Heart Association)
California Ambulance Driver Certificate (DL 61)
DL51 (Medical Examiners Certificate)
Must be current in local, state and federally mandated training
Must maintain current industry standards through continuing education
Must have completed all mandatory training including mandatory testing
FEMA certifications, as required
Other state or county certifications, as required
About PT-1 Ambulance
Some of our benefit package includes:
Competitive starting hourly pay
Flexible schedules (full-time and part-time available!)
Opportunities for overtime
Paid Time Off
Holiday Pay
Medical/Dental/Vision Benefits
401(k) Retirement Plan with Company match after first year, immediately vested
Opportunity to work special events
Free training opportunities such as BLS skills renewal, PALS, ACLS, ECG, and others
And many more benefits!
Let PT-1 help build your confidence, expand your knowledge, and encourage your personal growth. Get your ACLs, Critical Care Transport, and Neonatal/Pediatric Intensive Care Transport experience here at PT-1!
#IND-PT1
Facilities Maintenance Technician
San Leandro, CA job
As a Facilities Maintenance Technician at Westmed Ambulance, you will play a crucial role in ensuring the safety, functionality, and cleanliness of our operational facilities. You'll be responsible for performing routine maintenance, troubleshooting building systems, and supporting emergency repairs to keep our medical transport hubs running efficiently 24/7.
Key Responsibilities
Perform scheduled inspections and maintenance on building systems including HVAC, lighting, plumbing, and security systems
Conduct general repairs such as carpentry, painting, drywall, flooring, and door maintenance
Respond promptly to maintenance requests from staff and leadership, prioritizing based on safety and operational impact
Ensure compliance with OSHA safety regulations and company safety protocols
Maintain landscaping, exterior grounds, and parking areas to keep them free of hazards
Collaborate with vendors and contractors for major repairs or installations as needed
Monitor and manage facility inventory including tools, cleaning supplies, light bulbs, and parts
Assist in setup or teardown of workstations, office moves, and equipment relocations
Keep maintenance logs and service records up to date and report completed work
Support environmental cleanliness and sanitation to meet healthcare facility standards
Qualifications
High school diploma or GED required
2+ years of experience in facility maintenance, building services, or similar trade required
Basic understanding of electrical, plumbing, and HVAC systems
Familiarity with power tools, hand tools, and maintenance equipment
Ability to work independently and manage multiple tasks with minimal supervision
Strong problem-solving and communication skills
Physical ability to lift 50+ lbs, climb ladders, and stand/walk for extended periods
Valid California driver's license and clean driving record preferred
Work Conditions
Indoor and outdoor work in all weather conditions
Exposure to cleaning agents, dust, noise, and mechanical equipment
Day shifts with occasional evening or weekend work for urgent repairs or special projects
Why Join Westmed Ambulance?
Be part of a mission-driven team supporting emergency medical services across California. In this role, you'll contribute to the readiness of facilities that serve critical healthcare operations. We offer competitive pay, full benefits, and opportunities for long-term growth in a stable and respected organization.
Culture & Communication Assistant
Livermore, CA job
Description NORCAL Ambulance is looking for a Part Time Culture & Communications Assistant!
Hours: Part Time (20 hours per week) 3-4 days per week Pay: $20-22/hour
The primary responsibility of the Culture & Communications Assistant is to support the Culture Manager with communications and administrative projects-fostering Team Member engagement throughout NORCAL Ambulance. Duties include but are not limited to:
Communication and Administrative functions:
Assist with creation of digital and physical communication assets.
Assist with medical outreach campaigns.
Assist with scholarship campaigns.
Assist with Team Member engagement initiatives (e.g. sports events, holiday meals, gifts, recognitions, celebrations, races, local outreaches...)
Assist with NORCAL Ambulance Store order fulfillment.
Assist with administrative tasks, such as mailings.
Meet with Culture Team once a week to discuss current and projected task lists.
Visit stations and departments to engage with Team Members and communicate current messages.
Be familiar with NORCAL policies and procedures.
Skills:
Excellent ability to use digital creation tools, such as Canva and Adobe.
Excellent written, verbal, and presentation skills.
Excellent administrative and organizational skills with great attention to details.
Ability to plan and execute departmental tasks and meet deadlines.
Ability to manage a project from start to finish.
Creative thinker and innovator; in touch with digital and culture trends, etc.
Requirements
Required
Digital design experience
Photography and videography background a plus
High level of computer literacy using programs and platforms such as Microsoft Suite, Canva, and Adobe.
Events management experience a plus
Reliable car - this position may require regional travel
Available some nights and weekends for company events
High school diploma
Salary Description $20 - $22/hr
Night Field Supervisor - East Bay
Concord, CA job
West Bay is looking for a Night Field Supervisor! Basic Functions: Ensure operations are running smoothly through various tasks. Responsibilities: Include the following. 1. Be an active role model for all field employees at all times. 2. Ensure field crews are adhering to LEMSA and NORCAL Ambulance policies, practices and procedures and issue mentoring, education or discipline when appropriate.
3. Perform field assessments of patients as needed to ensure the safety of our crews and patients during transport.
4. Provide lift assists and ride along on priority calls to ensure the safety of our crews and patients during transport.
5. Troubleshoot equipment and vehicle issues in the field.
6. Troubleshoot transport issues with hospital staff when appropriate.
7. Respond to vehicle accidents and/or Incidents to assist and/or coordinate resources when appropriate.
8. Respond to patient incidents to assist and/or coordinate resources when appropriate.
9. Perform driver training, education and driver remediations.Perform other related duties as assigned.
Requirements
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty under the Lead FTO and Station Officer job descriptions and have a minimum of six (6) months experience working as a Lead FTO. Employees must be driver trained.
Education/Experience: High school diploma or general education degree (GED); and completion of certified Emergency Medical Technician (EMT) program Basic or Paramedic.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certifications/Licenses: State/County Certifications: County certifications for EMT-B or EMT-P, CPR for BLS Provider Certification, Valid California Driver's License, Medical Examiner's Certification, Ambulance Drivers Certification, DMV Driving Record in good standing in accordance to insurance company standards.
Equipment: To perform this job successfully, an individual must use a variety of equipment including gurney, wheelchairs, and other medical and ambulance related devices.
Work Environment: The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, risk of electrical shock and risk of radiation.
The noise level in the work environment is usually loud.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands, talk and hear. The employee is frequently required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must frequently lift and/or move up to 100 pounds unassisted.
Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
Communications Dispatcher (Night/Overnight)
San Leandro, CA job
Are you ready to take on a critical, fast-paced role where every decision you make helps save lives? Royal Ambulance is searching for a Dispatcher to join our dynamic Communications Center team. This is more than just a job-it's an opportunity to make a real impact, be part of a mission-driven organization, and work alongside people who care deeply about the communities we serve.
The Dispatcher will be vital in coordinating ambulance operations, ensuring timely, efficient, and high-quality patient care delivery during critical overnight hours. You'll be at the heart of our operations, managing emergency and non-emergency calls, dispatching field crews, and maintaining seamless communication with hospitals, patients, and healthcare providers.Embody the Royal Mindset:
We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect.
We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.
Embody the Royal Mindset:
Driven: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become.
Empathetic: Understand the feelings and actions of others and use that understanding to guide your own actions, behaviors and decisions. Maintain an open mindset, free of judgement. Give others the benefit of the doubt, and treat everyone with respect.
Adaptable: Handle and adjust to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles.
Engaging: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same.
Responsibilities:
Receive and prioritize emergency and non-emergency calls, ensuring accurate data is captured, entered, and transmitted timely and accurately utilizing the Computer-Aided Dispatch (CAD) system.
Dispatch ambulance crews promptly and efficiently, ensuring optimal resource allocation.
Monitor and track field units in real-time using GPS and CAD software, maintaining situational awareness.
Serve as the primary point of contact for field crews, relaying accurate and timely information.
Maintain open lines of communication with hospitals, healthcare facilities, and other emergency service providers.
Handle updates, route adjustments, and unforeseen changes with efficiency and professionalism.
Provide empathetic and clear communication to callers, ensuring they feel heard and supported.
Accurately document call and dispatch activities in compliance with company policies and regulatory requirements.
Follow established protocols and procedures to ensure patient safety and operational efficiency.
Adhere to contracted Service Level Agreements and rearrange transports as necessary to maintain compliance.
Maintain confidentiality of all patient information in compliance with HIPAA, as well as any confidential or sensitive company or employee information.
Uphold and consistently demonstrate Royal's Values and quality standards.
Manage and de-escalate stressful or high-pressure situations maturely and calmly.
Partner with the Operations team to solve complex transports, facilitate crew swaps, and coordinate special equipment needs.
Respond quickly to operational challenges, such as rerouting ambulances or resolving delays, ensuring continuity of service.
Research and document call delays, and provide courtesy calls to customers when a response is delayed.
Requirements/Qualifications:
High school diploma or GED equivalent.
Minimum of one year working in a dispatch, communications, or customer service role.
Strong multitasking and organizational skills.
Proficiency with computers, including Microsoft Office Suite and/or dispatch software.
Exceptional verbal and written communication, and active listening skills.
Ability to remain calm and focused in high-pressure situations.
Outstanding customer service skills with a positive, enthusiastic, and empathetic approach.
Ability to work effectively in a team environment and independently with minimal supervision.
Ability to prioritize tasks, manage multiple requests, and meet deadlines.
Punctual, dependable, and demonstrating a high degree of drive and initiative.
Ability to obtain CPR and Emergency Medical Dispatch (EMD) certification within six months of hire (company-sponsored).
Prior work experience in EMS dispatch or related field (e.g. healthcare, transportation logistics) preferred.
Familiarity with medical terminology, using Computer-Aided Dispatch (CAD) systems and GPS tracking tools preferred.
Physical Requirements:
Ability to sit or remain at a workstation for extended periods.
Dexterity to operate a computer, multiple monitors, keyboard, and headset simultaneously.
Visual acuity to read data on multiple screens and monitor real-time updates.
Ability to respond quickly and effectively to auditory cues, such as radio transmissions and phone calls.
Occasionally move or lift up to 10 pounds (e.g., office supplies, materials).
Must be able to manage physical and mental stamina to perform in a fast-paced, high-stress environment.
About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
Follow us on Instagram @RuleTogether
This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
Auto-ApplyCritical Care Transport RN Manager
Hayward, CA job
Job DescriptionNOW HIRING: Critical Care Nurse Manager
Status: Full-time Exempt
Salary: $160,000 - $200,000
The Critical Care Transport Nurse Manager at Falcon holds a vital leadership role, ensuring the delivery of exceptional patient care in high-acuity transport settings. Their expertise and guidance are essential in leading a team of dedicated nurses, upholding the highest clinical standards. In this position, they will collaborate with interdisciplinary teams, implement evidence-based practices, and drive continuous improvements in patient outcomes
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage Falcon's Critical Care Transport (CCT) program, ensuring the standardization of multi-station CCT practices and systems.
Partner with Talent Acquisition in RN recruitment efforts, including participating in events, speaking at meetings, interviewing candidates, and making hiring decisions.
Mentor, train, and provide ongoing performance feedback, counseling, annual reviews for all CCT RNs.
Develop and maintain comprehensive RN orientation (Academy), education, and training programs.
Serve as RN FTO to train new RNs during FTO shifts.
Oversee RN annual skills and competency assessments to ensure compliance with the Board of Registered Nursing and other regulatory agencies.
Work closely with CCT RNs and the Scheduling Coordinator to maintain optimal staffing levels aligned with company strategic metrics.
Serve as the subject matter expert for all RN clinical inquiries, ensuring timely and accurate responses.
Collaborate with the Clinical Services Manager and Medical Director to maintain up-to-date medical protocols, best practices, and guidelines.
With the support of the Clinical Services Manager, manage Falcon's narcotics program.
Oversee the RN QA/QI program, providing necessary feedback and coaching in partnership with the Clinical Services Manager.
Collaborate with Falcon leadership team to address and resolve clinical quality referrals efficiently.
Partner with the VP of Operations to develop and implement new service offerings.
Provide feedback and recommend changes to processes, policies, and procedures.
Perform all duties of the CCT RN position including a minimum of two ambulance shifts per month, to maintain firsthand insight into the CCT operational environment and support RN training as needed. This requirement may be increased as needed to support CCT staffing and training of new hires.
TECHNICAL SKILLS AND KNOWLEDGE
Maintain certification(s) and licensures consistent with performing job duties and qualification to work as a CCT RN in service county(s).
Demonstrated experience and proficiency in CCT RN skills and equipment.
Working knowledge of hospitals, healthcare systems, and post-acute facilities.
Thorough knowledge of EMSA policies, HIPAA Privacy Rules, and all company policies and regulation requirements.
Excellent time management skills with a proven ability to prioritize and meet deadlines.
Proficient with operational software TraumaSoft.
LEADERSHIP AND COMMUNICATION SKILLS
Model professional behavior as a leader within the company.
Ability to develop human capital by mentoring peers and apprentices.
Capacity to think strategically and implement strategic initiatives.
Strong interpersonal and customer service skills, demonstrating a high degree of empathy, customer focus, and discretion.
Excellent time management skills with a track record of meeting deadlines.
Strong learning agility and ability to adapt to an ever-changing environment.
Excellent organizational skills and attention to detail.
Ability to work both independently and collaborate as part of a team while staying flexible with a positive attitude.
REQUIRED EDUCATION AND WORK EXPERIENCE
Active State of California RN License with minimum five years experience.
Training/education experience within Ground Critical Care or Flight Critical Care Transport including current credentials and certifications.
Current AHA BLS, ACLS and PALS.
Additional Santa Clara Badge Requirements for working in Santa Clara County.
Ability to visit Falcon's (local) regional stations & customers.
Ability to work non-traditional hours as needed to support a 24/7 operation.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.
Able to lift, drag, hoist, and carry different types of equipment and other objects up to 100lbs.
Perform the physical requirements of the position including: good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times.
This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.
Vehicle Service Technician (part-time weekends only)
San Leandro, CA job
Job Description As a Vehicle Service Technician at Royal Ambulance, you play a vital behind-the-scenes role in ensuring our ambulances and equipment are ready to serve the community. You will be responsible for making sure every vehicle is mission ready: clean, stocked, and safe, so that our field crews can focus on delivering high-quality care.
We strive to positively impact each patients' journey, with a focus on empathy, customer service and superior clinical care. For our customers (the health care facilities and respected hospitals we serve), we aim to be a valued partner, making their jobs easier by truly understanding their needs and customizing our approach and service offerings to better serve our communities.What you'll Do
Prepare ambulances for service by cleaning and restocking vehicles according to county and operational guidelines
Check and test medical equipment for functionality and readiness
Maintain and organize the stockroom, ensuring supplies are clean, accessible, and well-labeled
Fill oxygen tanks, refuel ambulances, and ensure fleet vehicles are maintained to CHP standards
Complete vehicle checkout procedures and submit reports for any needed repairs
Support daily operations with logistics tasks and occasional errands
Keep the Bay area clean and organized, both inside and out
Collaborate with the Communications Center and Operations team to ensure smooth crew deployment
Uphold Royal's standards of excellence in professionalism, quality, and teamwork
Must be available weekends only
What We're Looking For
High School diploma or GED
Valid California Driver's License with a clean driving record
Ability to pass a criminal background check
Strong attention to detail and organizational skills
Clear and proactive communicator
Reliable team player with a service-oriented mindset
Basic understanding of vehicle systems or mechanical knowledge a plus
Committed to maintaining a safe and compliant work environment
In order to deliver on this promise to our patients and our customers, Royal understands that this level of focus and care starts with our Team Members. They are the ones who truly make us a great company. We see ourselves as a “building block” for young and aspiring healthcare professionals, and our job is to help them become healthcare Leaders. By providing them with a fun and supportive and environment, surrounded by other like-minded individuals who treat one another like family, we are able to build a culture of driven, empathetic, engaging, and adaptable team members working together towards a common goal.
Embody the Royal Mindset:
We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect.We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.
About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
Follow us on Instagram @RuleTogether
This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
Payroll Clerk Opportunity
Livermore, CA job
Description ***This role is for Full Time.***
Are you looking for an exciting opportunity to make a difference, be a source of knowledge and a vital part of the finance team?
NORCAL Ambulance has an exciting opportunity- as a Payroll Clerk in our finance department.
As part of NORCAL Ambulance's core values, we love to prioritize our teams and celebrate diversity in the workplace-and we want you to be a part of it!
Basic Functions:
Primary responsibilities include assisting with employee questions, data analysis, review and prepare payroll reports using Microsoft Excel, special project support and the processing of bi-weekly payroll for 1,000+ employees.
Responsibilities:
Process confidential employee information.
Enter, process, review and close bi-weekly payroll for 1,000+ employees.
Process employee exit data, paperwork and paychecks.
Review, track and prepare payroll reports using Microsoft Excel
Review timecards for time and attendance by using Traumasoft software.
Finalize employee onboarding details in Paylocity software to ensure accurate pay.
Calculate employee payments as applicable to expense reports, bonus structures, and variable pay rates.
Meet payroll timelines in accordance with procedures and policies.
Produce periodic payroll reports to assist in special projects as needed.
Perform miscellaneous office duties such as filing, supply orders, office supply restocking, and light clean up duties.
Provide accurate and concise information via phone calls as well as emails.
Communicate with employees regarding their needs for payroll related questions.
Resolve payroll discrepancies by collecting and analyzing data.
Update paper and electronic payroll records by entering adjustments on pay rates, employee status changes etc.
Audit and update payroll information by using Paylocity software.
Maintain professional communication with coworkers and respond to internal correspondence in a timely and professional manner.
Work with all other departments to ensure accurate payroll processing for all employees.
Skills:
Must be computer savvy with intermediate/advanced Microsoft Office skills, 10-key.
Outstanding organizational and time management skills.
Excellent communication abilities with aptitude in problem-solving.
Fast learner with strong fundamental skills.
Ability to perform mathematical computations accurately and quickly.
Ability to work both independently and in a team environment.
Ability to multi-task and work in a time sensitive, fast paced, deadline driven environment.
#HR1
Requirements
Requirements:
Payroll experience is preferred.
Computer and Microsoft Excel intermediate skills.
Internal customer service skills.
College degree is desired. General accounting classes or job experience is highly valued.
Knowledge of principles, practices, and procedures of payroll.
High school diploma or general education degree (GED), minimum.
Salary Description $23/hr
Critical Care Transport RN
Hayward, CA job
Job DescriptionCRITICAL CARE TRANSPORT NURSES (Day Shift)
FULL TIME - PART TIME
Typical Shifts: 12-hour Shifts. Rotations and set schedules available.
REQUIREMENTS:
All CCT RN candidate must have a minimum combination of 2 years ER, ICU experience, previous CCT experience preferred.
Per Diem RNs must have at least 1 year of previous Flight RN, Flight Medic, or Critical Care Transport experience.
SUMMARY:
Critical Care Transport RNs play a pivotal role at Falcon, overseeing the delivery of exceptional patient care in a mobile critical care environment. Providing exceptional healthcare leadership, which is instrumental in ensuring the highest standards of clinical care. This dynamic role collaborates with interdisciplinary teams, implements evidence-based practices, and contributes to the overall enhancement of patient outcomes
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as a Critical Care Transport RN, adhering to company policies and procedures while providing exceptional care.
Complete all required patient charting in a timely manner, ensuring accuracy and alignment with company standards.
Develop strong rapport with patients, ensuring they receive proper education, understand their care plan, and are informed about goals and outcomes throughout the transport experience.
Lead teams of EMTs within their scope of care, responding to all patient care needs through appropriate therapeutic standards, including life-saving interventions.
Knowledgeable about industry standards and best practices, providing suggestions or feedback for the enhancement of medical protocols and guidelines.
Serve as a role model in communication to patients, EMTs, Dispatch, and other medical professionals, ensuring clear and effective interactions.
Contribute to the success of Falcon Ambulance by performing any other related duties deemed necessary to meet the needs of the company.
Maintain certification(s) and licensures consistent with performing job duties and qualification to work in county(s).
Adhere to company and EMSA policies and procedures.
Consistently report to work on time prepared to perform duties of position.
Attend all training, classes, and meetings to maintain compliance and highest standards of care.
REQUIRED CERTIFICATIONS:
Active State of California RN License
Current AHA BLS, ACLS and PALS
Additional Santa Clara Badge Requirements for working in Santa Clara County
ALL DEPLOYMENT STATIONS BY COUNTY:
Alameda
Contra Costa
Solano
Santa Clara
Falcon Ambulance is a mission and service driven Critical Care Transport company. Our core values form the foundation that guide our actions and serve as our cultural cornerstones. As one of the largest CCT providers in Northern California we are passionate about providing the highest quality of care to all our patients in a safe, mobile (ground) environment. Join our team now!
Medical Billing Payment Poster
Livermore, CA job
Requirements
Minimum of 1-2 years experience in medical payment posting with a background and experience in medical billing and insurance collections
Familiar with Adjustment Codes and Denial reasons
Ability to meet deadlines and work well under pressure
High school diploma or GED
Must be self-motivated with excellent attention to detail and strong multi-tasking skills
Specialty knowledge of Medicare, Medi-Cal, HMO's, PPO's and revenue billing cycle
Proficient with Microsoft Excel, Word, Outlook, billing software, ICD 10 coding and medical terminology
Ability to handle repetitious data entry with 10-key proficiency
Strong customer service skills
Customer Service Medical Collections Specialist
Livermore, CA job
Description Description:
NORCAL Ambulance is looking to add energetic, passionate and team orientated staff to our Accounts Receivable team. We are willing to train the right candidates and experience is not necessary.
The ideal candidates will have:
excellent oral and written communication skills
customer service experience to resolve billing problems
be hardworking, punctual, accurate, and detail oriented.
NORCAL is looking for candidates whose responsibilities include but not limited to: responsible for
collection efforts, payment posting, medical coding corrections, billing corrections and appeals, claim
submissions, medical insurance communications, PT billing collections and other duties in our accounts
receivable department.
Responsibilities:
Work directly with insurance companies and patients to get claims processed and paid
Customer service, answering phones calls to collect payment and answer question regarding claims
Initiate collection follow-up of all unpaid or denied claims with the appropriate payor
Respond to written or electronic payor communications with appropriate action in a timely manor
Contact insurance companies regarding discrepancies in payments
Maintain multiple workflows to process claims as efficiently as possible
Reviewing and appealing denied and unpaid claims
Assist patients in appealing denied claims
Prepare and submit claims as needed, and rectify claims in a timely fashion if necessary
Prepare materials to be sent to insurance companies, as directed
Keep accurate and detailed notes on all activity
Understanding of payer guidelines for Medicare, Medi-Cal (and its affiliates), Commercial Insurance, Workers Compensation, and various other insurance carriers
Maintain strictest confidentiality; adhering to all HIPAA guidelines/regulations
Collect delinquent accounts by establishing payment arrangements with patients and also follow-up with patients when payment lapses occur
Sort correspondences and other letters and routes to the most appropriate recipients as applicable
Works various assigned tasks in billing system
Assist with assigned projects that pertain to the revenue cycle under the direction of the management team
Requirements
Excellent customer service skills
Medicare, Medi-Cal, commercial insurance knowledge preferred
Proficient with Microsoft suite
Excellent attention to detail and the ability to troubleshoot/problem solve
Critical thinking on every aspect of claim submission
Ability to work both independently and in a team
Position is located on-site in Livermore, not a remote position
Vehicle Service Technician (part-time weekends only)
San Leandro, CA job
As a Vehicle Service Technician at Royal Ambulance, you play a vital behind-the-scenes role in ensuring our ambulances and equipment are ready to serve the community. You will be responsible for making sure every vehicle is mission ready: clean, stocked, and safe, so that our field crews can focus on delivering high-quality care.
We strive to positively impact each patients' journey, with a focus on empathy, customer service and superior clinical care. For our customers (the health care facilities and respected hospitals we serve), we aim to be a valued partner, making their jobs easier by truly understanding their needs and customizing our approach and service offerings to better serve our communities.What you'll Do
Prepare ambulances for service by cleaning and restocking vehicles according to county and operational guidelines
Check and test medical equipment for functionality and readiness
Maintain and organize the stockroom, ensuring supplies are clean, accessible, and well-labeled
Fill oxygen tanks, refuel ambulances, and ensure fleet vehicles are maintained to CHP standards
Complete vehicle checkout procedures and submit reports for any needed repairs
Support daily operations with logistics tasks and occasional errands
Keep the Bay area clean and organized, both inside and out
Collaborate with the Communications Center and Operations team to ensure smooth crew deployment
Uphold Royal's standards of excellence in professionalism, quality, and teamwork
Must be available weekends only
What We're Looking For
High School diploma or GED
Valid California Driver's License with a clean driving record
Ability to pass a criminal background check
Strong attention to detail and organizational skills
Clear and proactive communicator
Reliable team player with a service-oriented mindset
Basic understanding of vehicle systems or mechanical knowledge a plus
Committed to maintaining a safe and compliant work environment
In order to deliver on this promise to our patients and our customers, Royal understands that this level of focus and care starts with our Team Members. They are the ones who truly make us a great company. We see ourselves as a “building block” for young and aspiring healthcare professionals, and our job is to help them become healthcare Leaders. By providing them with a fun and supportive and environment, surrounded by other like-minded individuals who treat one another like family, we are able to build a culture of driven, empathetic, engaging, and adaptable team members working together towards a common goal.
Embody the Royal Mindset:
We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect.We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.
About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
Follow us on Instagram @RuleTogether
This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
Auto-ApplyEmergency Medical Technician (EMT) - ALCO
Hayward, CA job
Join Falcon Ambulance...Where Service is our Passion!
$22.00 - $29.70/hour based on 10-Hr, shifts, and experience.
$4.00 per hour increase for Night Shifts.
Flexible Scheduling, Full-time & Part-time shifts Available.
Falcon Ambulance is the place to work for EMS professionals looking to kickstart their career as we offer superior training, advancement opportunities, and exciting on-the-job experience. As a mission and service driven ambulance company, our core values form the foundation that guide our actions and serve as our cultural cornerstones. We are passionate about providing the highest quality of care to all our patients in a safe, mobile environment. We offer both BLS (Basic Life Support) and CCT (Critical Care Transport) throughout Northern California.
WHAT WE OFFER
Competitive Wages with Guaranteed Raises (every 6 months)
Flexible scheduling - Multiple Locations
Career Mentorship & Growth Opportunities
Clinical Hours for APP/MD/Nursing
Benefits Package (Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match)
Team mindset, employee recognition, raffles, birthday celebrations, station snacks, lunches and more!
REQUIREMENTS
CA EMT License
Santa Clara County EMT Registration & Prerequisites
AHA (American Heart Association) CPR for the Healthcare Professional
Valid California Driver's License
CA Ambulance Drivers License
Medical Examiners Certificate
Clean DMV Driving Record
Perform the physical requirements of an EMT & pass the Lift Test successfully
DEPLOYMENT STATIONS BY COUNTY
Alameda
Contra Costa
Sacramento
Santa Clara
Solano
Sonoma
Come and see why we are the premier provider in the Bay Area!
Auto-ApplyCommunications Dispatcher (Night/Overnight)
San Leandro, CA job
Job DescriptionAre you ready to take on a critical, fast-paced role where every decision you make helps save lives? Royal Ambulance is searching for a Dispatcher to join our dynamic Communications Center team. This is more than just a job-it's an opportunity to make a real impact, be part of a mission-driven organization, and work alongside people who care deeply about the communities we serve.
The Dispatcher will be vital in coordinating ambulance operations, ensuring timely, efficient, and high-quality patient care delivery during critical overnight hours. You'll be at the heart of our operations, managing emergency and non-emergency calls, dispatching field crews, and maintaining seamless communication with hospitals, patients, and healthcare providers.Embody the Royal Mindset:
We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect.
We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.
Embody the Royal Mindset:
Driven: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become.
Empathetic: Understand the feelings and actions of others and use that understanding to guide your own actions, behaviors and decisions. Maintain an open mindset, free of judgement. Give others the benefit of the doubt, and treat everyone with respect.
Adaptable: Handle and adjust to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles.
Engaging: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same.
Responsibilities:
Receive and prioritize emergency and non-emergency calls, ensuring accurate data is captured, entered, and transmitted timely and accurately utilizing the Computer-Aided Dispatch (CAD) system.
Dispatch ambulance crews promptly and efficiently, ensuring optimal resource allocation.
Monitor and track field units in real-time using GPS and CAD software, maintaining situational awareness.
Serve as the primary point of contact for field crews, relaying accurate and timely information.
Maintain open lines of communication with hospitals, healthcare facilities, and other emergency service providers.
Handle updates, route adjustments, and unforeseen changes with efficiency and professionalism.
Provide empathetic and clear communication to callers, ensuring they feel heard and supported.
Accurately document call and dispatch activities in compliance with company policies and regulatory requirements.
Follow established protocols and procedures to ensure patient safety and operational efficiency.
Adhere to contracted Service Level Agreements and rearrange transports as necessary to maintain compliance.
Maintain confidentiality of all patient information in compliance with HIPAA, as well as any confidential or sensitive company or employee information.
Uphold and consistently demonstrate Royal's Values and quality standards.
Manage and de-escalate stressful or high-pressure situations maturely and calmly.
Partner with the Operations team to solve complex transports, facilitate crew swaps, and coordinate special equipment needs.
Respond quickly to operational challenges, such as rerouting ambulances or resolving delays, ensuring continuity of service.
Research and document call delays, and provide courtesy calls to customers when a response is delayed.
Requirements/Qualifications:
High school diploma or GED equivalent.
Minimum of one year working in a dispatch, communications, or customer service role.
Strong multitasking and organizational skills.
Proficiency with computers, including Microsoft Office Suite and/or dispatch software.
Exceptional verbal and written communication, and active listening skills.
Ability to remain calm and focused in high-pressure situations.
Outstanding customer service skills with a positive, enthusiastic, and empathetic approach.
Ability to work effectively in a team environment and independently with minimal supervision.
Ability to prioritize tasks, manage multiple requests, and meet deadlines.
Punctual, dependable, and demonstrating a high degree of drive and initiative.
Ability to obtain CPR and Emergency Medical Dispatch (EMD) certification within six months of hire (company-sponsored).
Prior work experience in EMS dispatch or related field (e.g. healthcare, transportation logistics) preferred.
Familiarity with medical terminology, using Computer-Aided Dispatch (CAD) systems and GPS tracking tools preferred.
Physical Requirements:
Ability to sit or remain at a workstation for extended periods.
Dexterity to operate a computer, multiple monitors, keyboard, and headset simultaneously.
Visual acuity to read data on multiple screens and monitor real-time updates.
Ability to respond quickly and effectively to auditory cues, such as radio transmissions and phone calls.
Occasionally move or lift up to 10 pounds (e.g., office supplies, materials).
Must be able to manage physical and mental stamina to perform in a fast-paced, high-stress environment.
About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
Follow us on Instagram @RuleTogether
This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
Critical Care Transport RN Manager
San Jose, CA job
Job DescriptionNOW HIRING: Critical Care Nurse Manager
Status: Full-time Exempt
Salary: $160,000 - $200,000
The Critical Care Transport Nurse Manager at Falcon holds a vital leadership role, ensuring the delivery of exceptional patient care in high-acuity transport settings. Their expertise and guidance are essential in leading a team of dedicated nurses, upholding the highest clinical standards. In this position, they will collaborate with interdisciplinary teams, implement evidence-based practices, and drive continuous improvements in patient outcomes
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage Falcon's Critical Care Transport (CCT) program, ensuring the standardization of multi-station CCT practices and systems.
Partner with Talent Acquisition in RN recruitment efforts, including participating in events, speaking at meetings, interviewing candidates, and making hiring decisions.
Mentor, train, and provide ongoing performance feedback, counseling, annual reviews for all CCT RNs.
Develop and maintain comprehensive RN orientation (Academy), education, and training programs.
Serve as RN FTO to train new RNs during FTO shifts.
Oversee RN annual skills and competency assessments to ensure compliance with the Board of Registered Nursing and other regulatory agencies.
Work closely with CCT RNs and the Scheduling Coordinator to maintain optimal staffing levels aligned with company strategic metrics.
Serve as the subject matter expert for all RN clinical inquiries, ensuring timely and accurate responses.
Collaborate with the Clinical Services Manager and Medical Director to maintain up-to-date medical protocols, best practices, and guidelines.
With the support of the Clinical Services Manager, manage Falcon's narcotics program.
Oversee the RN QA/QI program, providing necessary feedback and coaching in partnership with the Clinical Services Manager.
Collaborate with Falcon leadership team to address and resolve clinical quality referrals efficiently.
Partner with the VP of Operations to develop and implement new service offerings.
Provide feedback and recommend changes to processes, policies, and procedures.
Perform all duties of the CCT RN position including a minimum of two ambulance shifts per month, to maintain firsthand insight into the CCT operational environment and support RN training as needed. This requirement may be increased as needed to support CCT staffing and training of new hires.
TECHNICAL SKILLS AND KNOWLEDGE
Maintain certification(s) and licensures consistent with performing job duties and qualification to work as a CCT RN in service county(s).
Demonstrated experience and proficiency in CCT RN skills and equipment.
Working knowledge of hospitals, healthcare systems, and post-acute facilities.
Thorough knowledge of EMSA policies, HIPAA Privacy Rules, and all company policies and regulation requirements.
Excellent time management skills with a proven ability to prioritize and meet deadlines.
Proficient with operational software TraumaSoft.
LEADERSHIP AND COMMUNICATION SKILLS
Model professional behavior as a leader within the company.
Ability to develop human capital by mentoring peers and apprentices.
Capacity to think strategically and implement strategic initiatives.
Strong interpersonal and customer service skills, demonstrating a high degree of empathy, customer focus, and discretion.
Excellent time management skills with a track record of meeting deadlines.
Strong learning agility and ability to adapt to an ever-changing environment.
Excellent organizational skills and attention to detail.
Ability to work both independently and collaborate as part of a team while staying flexible with a positive attitude.
REQUIRED EDUCATION AND WORK EXPERIENCE
Active State of California RN License with minimum five years experience.
Training/education experience within Ground Critical Care or Flight Critical Care Transport including current credentials and certifications.
Current AHA BLS, ACLS and PALS.
Additional Santa Clara Badge Requirements for working in Santa Clara County.
Ability to visit Falcon's (local) regional stations & customers.
Ability to work non-traditional hours as needed to support a 24/7 operation.
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer.
Able to lift, drag, hoist, and carry different types of equipment and other objects up to 100lbs.
Perform the physical requirements of the position including: good physical stamina, endurance, and body condition that would not be adversely affected by frequently having to walk, stand, lift, carry, and balance at times.
This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER.
Critical Care Transport RN - Per Diem
Hayward, CA job
Job Description
PER DIEM CRITICAL CARE TRANSPORT NURSES
BAY AREA, CALIFORNIA
BASE WAGES:
$60 - $80 DOE, Certifications and shifts
Typical Shifts: 12 or 24-Hours
REQUIREMENTS:
Per Diem CCT RNs are required to have a minimum combination of 2 years ER, ICU experience, and at least 1 year of previous Flight RN, Flight Medic, or Critical Care Transport experience.
SCHEDULE:
Must be willing to work at least 1 shift per biweekly pay period, and can cover for vacations, call-offs and other schedule openings.
SUMMARY:
Critical Care Transport RNs play a pivotal role at Falcon, overseeing the delivery of exceptional patient care in a mobile critical care environment. Providing exceptional healthcare leadership, which is instrumental in ensuring the highest standards of clinical care. This dynamic role collaborates with interdisciplinary teams, implements evidence-based practices, and contributes to the overall enhancement of patient outcomes
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as a Critical Care Transport RN, adhering to company policies and procedures while providing exceptional care.
Complete all required patient charting in a timely manner, ensuring accuracy and alignment with company standards.
Develop strong rapport with patients, ensuring they receive proper education, understand their care plan, and are informed about goals and outcomes throughout the transport experience.
Lead teams of EMTs within their scope of care, responding to all patient care needs through appropriate therapeutic standards, including life-saving interventions.
Knowledgeable about industry standards and best practices, providing suggestions or feedback for the enhancement of medical protocols and guidelines.
Serve as a role model in communication to patients, EMTs, Dispatch, and other medical professionals, ensuring clear and effective interactions.
Contribute to the success of Falcon Ambulance by performing any other related duties deemed necessary to meet the needs of the company.
Maintain certification(s) and licensures consistent with performing job duties and qualification to work in county(s).
Adhere to company and EMSA policies and procedures.
Consistently report to work on time prepared to perform duties of position.
Attend all training, classes, and meetings to maintain compliance and highest standards of care.
REQUIRED CERTIFICATIONS:
Active State of California RN License
Valid California Driver's License (CDL)
Current AHA BLS, ACLS and PALS
Additional Santa Clara Badge Requirements for working in Santa Clara County
ALL DEPLOYMENT STATIONS BY COUNTY:
Alameda
Contra Costa
Santa Clara
Falcon Ambulance is a mission and service driven Critical Care Transport company. Our core values form the foundation that guide our actions and serve as our cultural cornerstones. As one of the largest CCT providers in Northern California we are passionate about providing the highest quality of care to all our patients in a safe, mobile (ground) environment. Join our team now!
Vehicle Service Technician
San Jose, CA job
Job Description As a Vehicle Service Technician at Royal Ambulance, you play a vital behind-the-scenes role in ensuring our ambulances and equipment are ready to serve the community. You will be responsible for making sure every vehicle is mission ready: clean, stocked, and safe, so that our field crews can focus on delivering high-quality care.
We strive to positively impact each patients' journey, with a focus on empathy, customer service and superior clinical care. For our customers (the health care facilities and respected hospitals we serve), we aim to be a valued partner, making their jobs easier by truly understanding their needs and customizing our approach and service offerings to better serve our communities.What you'll Do
Prepare ambulances for service by cleaning and restocking vehicles according to county and operational guidelines
Check and test medical equipment for functionality and readiness
Maintain and organize the stockroom, ensuring supplies are clean, accessible, and well-labeled
Fill oxygen tanks, refuel ambulances, and ensure fleet vehicles are maintained to CHP standards
Complete vehicle checkout procedures and submit reports for any needed repairs
Support daily operations with logistics tasks and occasional errands
Keep the Bay area clean and organized, both inside and out
Collaborate with the Communications Center and Operations team to ensure smooth crew deployment
Uphold Royal's standards of excellence in professionalism, quality, and teamwork
Must be available for one or 2 of these schedules
Option 1 Monday- Thurs 5:30-1:30AM
Option 2 Tuesday- Saturday 5:30-1:30AM
What We're Looking For
Full-time availability
High School diploma or GED
Valid California Driver's License with a clean driving record
Ability to pass a criminal background check
Strong attention to detail and organizational skills
Clear and proactive communicator
Reliable team player with a service-oriented mindset
Basic understanding of vehicle systems or mechanical knowledge a plus
Committed to maintaining a safe and compliant work environment
In order to deliver on this promise to our patients and our customers, Royal understands that this level of focus and care starts with our Team Members. They are the ones who truly make us a great company. We see ourselves as a “building block” for young and aspiring healthcare professionals, and our job is to help them become healthcare Leaders. By providing them with a fun and supportive and environment, surrounded by other like-minded individuals who treat one another like family, we are able to build a culture of driven, empathetic, engaging, and adaptable team members working together towards a common goal.
Embody the Royal Mindset:
We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities.
We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect.We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities.
We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.
About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable.
At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare.
Follow us on Instagram @RuleTogether
This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.
Emergency Medical Technician (EMT) - ALCO
Hayward, CA job
Job DescriptionJoin Falcon Ambulance...Where Service is our Passion!
$22.00 - $29.70/hour based on 10-Hr, shifts, and experience.
$4.00 per hour increase for Night Shifts.
Flexible Scheduling, Full-time & Part-time shifts Available.
Falcon Ambulance is the place to work for EMS professionals looking to kickstart their career as we offer superior training, advancement opportunities, and exciting on-the-job experience. As a mission and service driven ambulance company, our core values form the foundation that guide our actions and serve as our cultural cornerstones. We are passionate about providing the highest quality of care to all our patients in a safe, mobile environment. We offer both BLS (Basic Life Support) and CCT (Critical Care Transport) throughout Northern California.
WHAT WE OFFER
Competitive Wages with Guaranteed Raises (every 6 months)
Flexible scheduling - Multiple Locations
Career Mentorship & Growth Opportunities
Clinical Hours for APP/MD/Nursing
Benefits Package (Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match)
Team mindset, employee recognition, raffles, birthday celebrations, station snacks, lunches and more!
REQUIREMENTS
CA EMT License
Santa Clara County EMT Registration & Prerequisites
AHA (American Heart Association) CPR for the Healthcare Professional
Valid California Driver's License
CA Ambulance Drivers License
Medical Examiners Certificate
Clean DMV Driving Record
Perform the physical requirements of an EMT & pass the Lift Test successfully
DEPLOYMENT STATIONS BY COUNTY
Alameda
Contra Costa
Sacramento
Santa Clara
Solano
Sonoma
Come and see why we are the premier provider in the Bay Area!
Critical Care Transport RN - Per Diem
San Jose, CA job
Job Description
PER DIEM CRITICAL CARE TRANSPORT NURSES
BAY AREA, CALIFORNIA
BASE WAGES:
$60 - $80 DOE, Certifications and shifts
Typical Shifts: 12 or 24-Hours
REQUIREMENTS:
Per Diem CCT RNs are required to have a minimum combination of 2 years ER, ICU experience, and at least 1 year of previous Flight RN, Flight Medic, or Critical Care Transport experience.
SCHEDULE:
Must be willing to work at least 1 shift per biweekly pay period, and can cover for vacations, call-offs and other schedule openings.
SUMMARY:
Critical Care Transport RNs play a pivotal role at Falcon, overseeing the delivery of exceptional patient care in a mobile critical care environment. Providing exceptional healthcare leadership, which is instrumental in ensuring the highest standards of clinical care. This dynamic role collaborates with interdisciplinary teams, implements evidence-based practices, and contributes to the overall enhancement of patient outcomes
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Serve as a Critical Care Transport RN, adhering to company policies and procedures while providing exceptional care.
Complete all required patient charting in a timely manner, ensuring accuracy and alignment with company standards.
Develop strong rapport with patients, ensuring they receive proper education, understand their care plan, and are informed about goals and outcomes throughout the transport experience.
Lead teams of EMTs within their scope of care, responding to all patient care needs through appropriate therapeutic standards, including life-saving interventions.
Knowledgeable about industry standards and best practices, providing suggestions or feedback for the enhancement of medical protocols and guidelines.
Serve as a role model in communication to patients, EMTs, Dispatch, and other medical professionals, ensuring clear and effective interactions.
Contribute to the success of Falcon Ambulance by performing any other related duties deemed necessary to meet the needs of the company.
Maintain certification(s) and licensures consistent with performing job duties and qualification to work in county(s).
Adhere to company and EMSA policies and procedures.
Consistently report to work on time prepared to perform duties of position.
Attend all training, classes, and meetings to maintain compliance and highest standards of care.
REQUIRED CERTIFICATIONS:
Active State of California RN License
Valid California Driver's License (CDL)
Current AHA BLS, ACLS and PALS
Additional Santa Clara Badge Requirements for working in Santa Clara County
ALL DEPLOYMENT STATIONS BY COUNTY:
Alameda
Contra Costa
Santa Clara
Falcon Ambulance is a mission and service driven Critical Care Transport company. Our core values form the foundation that guide our actions and serve as our cultural cornerstones. As one of the largest CCT providers in Northern California we are passionate about providing the highest quality of care to all our patients in a safe, mobile (ground) environment. Join our team now!