Universal Banker jobs at Provident Financial - 5519 jobs
Personal Banker - Hopewell - Full-time
Provident Financial Services 4.5
Universal banker job at Provident Financial
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience.
POSITION OVERVIEW:
As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.
The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office. Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization.
This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures.
This position may be eligible to obtain Life and Health Licensing.
All Provident Bank employees are expected to adhere to the Bank's Code of Ethics, Core Values, and Mission Statement. Works under general supervision.
KEY RESPONSIBILITIES:
Sales
* Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
* Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
* Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
* Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
* Advance the Bank's Corporate Sales Program through the consultative need's assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
Service
* Identify opportunities with customers and prospective customers through lobby management.
* Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
* Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
* Responsible for sales and service
* Execute expectations for a positive customer service experience
Operations
* Ensures operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations
* Leverages lobby management as a tool for controlling and mitigating risk
* Establishes customer identity according to guidelines and adheres to all other compliance procedures
* Assists branch management with branch operations as needed
* Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments
* Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
* Assists in training other branch employees
* Provides support to the contact center when there are high call volumes
* Handles customer inquiries by telephone
* Provides access to safe deposit boxes
MINIMUM QUALIFICATIONS:
* High school diploma or GED
* Minimum of 6 months of sales and service experience in a customer facing retail environment
* Strong interpersonal skills, including listening, written and verbal communication
* Ability to work a flexible schedule based upon the needs of the business
* Demonstrations positive and professional demeanor with all customers and co-workers
* Strong math and analytical skills
* Understand and adhere to safety and security practices
* Demonstrate and apply good relationship building skills
* Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
* Strong customer service/advocacy skills
* Strong organizational and time management skills
* Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
* Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
PREFERRED QUALIFICATIONS:
* Prior Retail banking experience
* Life and Health Licenses to support investment program
WORKING CONDITIONS:
Retail Banking Branch Areas
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
* Lifting from 5 to 25 lbs. (Coins)
* Prolonged sitting/standing
* Occasional bending or stooping (To retrieve coins from individual vault)
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.
This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details:
$17.90 - $22.36
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.
$17.9-22.4 hourly 1d ago
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Universal Banker
Midland States Bank 4.0
Centralia, IL jobs
UniversalBanker Time Type: Full time At Midland, we're proud to be a little different. You can see it in our bright orange signs-but there's more to it than that. With our heartfelt and personalized approach, we're focused on meeting every customer's needs with the brightest solutions.
For more than 140 years, we've learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success. And this goes beyond traditional banking.
We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.
Our humble ambition keeps us growing, giving back, and looking ahead. We're innovating and optimizing our services to ensure we stay unique - providing strength you can count on with heart you can feel.
You might say we're unlike any other bank.
And you'd be right."
At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
UniversalBanker
Pay Range: 17.50-22.00/hr
Position Summary
The UniversalBanker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered. Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.
An employee will remain in a trainee position until they have proven their ability to effectively place customers in the correct mix of product and services through needs based questioning. They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.
Primary Accountabilities
Institutional knowledge of banking.
Receive cash and checks for deposit, verifying amounts, looking at endorsements and reviewing checks for possible fraud including holds.
Examines cash carefully to guard against counterfeit bills.
Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts.
Provides accurate customer service to include balancing cash drawer throughout the day to reduce and eliminate teller differences.
Understanding basic knowledge of deposit and lending products & services.
Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners.
Assists with basic deposit account openings and maintenance requests with monitoring and coaching provided by a senior level employee.
Develop sales and product knowledge allowing them to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
Proactively participates in outbound teleconsulting to promote and expand current client relationships.
Actively participate in weekly huddles and one on one coaching sessions.
Serves as relief and /or backup teller in other locations of Midland States Bank.
Timely completion of all assigned learning activities.
Demonstrates and models Midland States Bank core values that support the bank's culture.
Participate in bank sponsored community activities and initiatives.
The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.
Position Qualifications
Education/Experience:
Sales and customer service background.
Ability to:
Stand for extended periods of time.
Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).
Other Desired Qualifications:
Multilingual speakers are encouraged to apply.
Competencies:
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self development
Being flexible and adaptable
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************.
THIS DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at ****************.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
PIb594e6cce6ff-37***********5
$25k-30k yearly est. 3d ago
Bank Teller
Union Savings Bank 3.5
Gibsonia, PA jobs
Founded in 1904, Union Savings Bank has proudly served our local communities by promoting responsible homeownership through prudent lending practices. Headquartered in Cincinnati, Ohio, we now operate 40 full-service branches and lending offices across Ohio, Indiana, Kentucky, and Pennsylvania.
We are committed to community, integrity, and personalized service-and we're looking for team members who share those values.
Position Summary
We are seeking a Full-Time Bank Teller who will be the face of Union Savings Bank at the branch level. This role is essential in delivering outstanding service to our customers by assisting with daily financial transactions and supporting branch operations.
Key Responsibilities
Process customer transactions including deposits, withdrawals, and payments
Issue cashier's checks, money orders, and initiate wire transfers
Balance cash drawer daily and ensure accuracy of transactions
Open new personal or business accounts
Assist with certificate of deposit (CD) renewals and rate negotiations
Provide courteous, prompt, and professional service
Follow all bank procedures, regulations, and compliance guidelines
Qualifications & Experience
High school diploma or equivalent
Prior experience in a customer-facing role (e.g., retail, food service, banking)
Basic computer proficiency and experience using office equipment (phones, copiers, fax machines)
Key Competencies
Strong attention to detail and accuracy
Excellent verbal and written communication skills
Ability to multitask and problem solve in a fast-paced environment
Self-motivated and reliable
Works well independently and in a team setting
Compensation:
Benefits package includes 401(k) match, medical/dental/vision
Potential for bonuses
Accrued paid time off
Growth opportunity
Additional Information
This job description outlines the general nature and level of work performed and is not intended to be an exhaustive list of duties. Responsibilities may evolve based on the needs of the bank.
Union Savings Bank is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
$24k-31k yearly est. 5d ago
Universal Banker II - FLOAT
Kearny Bank 4.4
Kearny, NJ jobs
Manages and staffs the UniversalBanker I's and performs audit functions. Manages the Teller Line to the expected Sales and Service Standards, providing coaching as needed and tracking of the referral goals. Participates in the branch opening and closing procedures and is responsible for branch operations in the absence of the Retail Relationship Manager and Retail Client Experience Manager. Performs function of the UniversalBanker I's on a regular basis, as staffing and client traffic require. Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently, identifying sales opportunities, making referrals and handling service transactions.
Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Develop, expand and manage consumer and business account relationships, concentrating efforts in meeting client needs for financial products.
Actively participate in ongoing training and regular sales meetings. Willing to be cross-trained to perform duties necessary to assist clients when management is not present.
Process a variety of routine and complex transactions such as account opening and closing, processing deposits, withdrawals, loan payments and transfers.
Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines and the main cash vault. Prepare cash for shipments and ordering cash/coin for the branch as needed.
Demonstrate knowledge of policies and procedures and the ability to apply this knowledge in real situations.
Identify clients with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.
Support the implementation of the Kearny Bank Client Experience.
Deliver strategic insights to improve the client experience.
Lead, motivate, reward and develop the branch team.
Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner.
Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve.
Coach the sales process and each team member. Hold team accountable for sales objectives
Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees.
Serves as a role model for branch team, provides guidance on appearance and dress, as needed.
Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results.
Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures.
Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards.
In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.
Perform other duties as may be assigned.
Qualifications
Associate's degree or comparable professional training is required.
Minimum 2 to 4 years Retail Banking experience.
Ability to meet/exceed client experience needs, identify client/project needs.
Knowledge of bank's products, services, sweep accounts, concept & Techniques and cash management services.
Ability to model Relationship Building Techniques and effectively cross-sell.
Ability to resolve client questions and/or complaints.
Ability to manage staff and resolve conflict.
Strong team player.
Ability to foster open communication, deliver presentations, demonstrate listening, speaking and written communication skills.
Ability to answer questions effectively, build client relationships and build internal and external networks.
Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations.
Working knowledge of Microsoft Excel, Word, Access and Outlook.
Ability to interact effectively and tactfully with all levels of the Bank.
Ability to read, write and speak clearly.
Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
SUPERVISORY RESPONSIBILITY
Guides work of others who perform essentially the same work. May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
COMPENSATION
$24.04-$33.65/hr
$24-33.7 hourly Auto-Apply 6d ago
Universal Banker II
Kearny Bank 4.4
Wayne, NJ jobs
Manages and staffs the UniversalBanker I's and performs audit functions. Manages the Teller Line to the expected Sales and Service Standards, providing coaching as needed and tracking of the referral goals. Participates in the branch opening and closing procedures and is responsible for branch operations in the absence of the Retail Relationship Manager and Retail Client Experience Manager. Performs function of the UniversalBanker I's on a regular basis, as staffing and client traffic require. Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently, identifying sales opportunities, making referrals and handling service transactions.
Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Develop, expand and manage consumer and business account relationships, concentrating efforts in meeting client needs for financial products.
Actively participate in ongoing training and regular sales meetings. Willing to be cross-trained to perform duties necessary to assist clients when management is not present.
Process a variety of routine and complex transactions such as account opening and closing, processing deposits, withdrawals, loan payments and transfers.
Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines and the main cash vault. Prepare cash for shipments and ordering cash/coin for the branch as needed.
Demonstrate knowledge of policies and procedures and the ability to apply this knowledge in real situations.
Identify clients with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.
Support the implementation of the Kearny Bank Client Experience.
Deliver strategic insights to improve the client experience.
Lead, motivate, reward and develop the branch team.
Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner.
Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve.
Coach the sales process and each team member. Hold team accountable for sales objectives
Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees.
Serves as a role model for branch team, provides guidance on appearance and dress, as needed.
Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results.
Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures.
Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards.
In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.
Perform other duties as may be assigned.
Qualifications
Associate's degree or comparable professional training is required.
Minimum 2 to 4 years Retail Banking experience.
Ability to meet/exceed client experience needs, identify client/project needs.
Knowledge of bank's products, services, sweep accounts, concept & Techniques and cash management services.
Ability to model Relationship Building Techniques and effectively cross-sell.
Ability to resolve client questions and/or complaints.
Ability to manage staff and resolve conflict.
Strong team player.
Ability to foster open communication, deliver presentations, demonstrate listening, speaking and written communication skills.
Ability to answer questions effectively, build client relationships and build internal and external networks.
Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations.
Working knowledge of Microsoft Excel, Word, Access and Outlook.
Ability to interact effectively and tactfully with all levels of the Bank.
Ability to read, write and speak clearly.
Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
SUPERVISORY RESPONSIBILITY
Guides work of others who perform essentially the same work. May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
COMPENSATION
$21.63-$31.25/hr
$21.6-31.3 hourly Auto-Apply 60d+ ago
Universal Banker
Affinity Federal Credit Union 4.2
New Providence, NJ jobs
In order to continually provide our members with the highest level of service, Affinity FCU is seeking an experienced, results oriented and service focused individual to join our team of professionals at our branch location in New Providence , NJ .
The starting salary range for a new hire in this role is $57k-$60k. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc.
Financial Services Consultants are responsible for delivering an exceptional member experience, build and deepening relationships, and helping consumer and small business members succeed financially. Successful candidate will engage members in conversation and ask questions to understand what's most important to them to determine what product, service and/or digital options align with their needs making banking easier for them while helping to improve their overall wellbeing. Position will also be responsible for opening new accounts, enrolling new members in digital solutions during initial consultation, processing applications, resolving complex member issues and following up with members to ensure satisfaction and to improve their financial well-being.
Successful candidate must be technologically savvy, especially as it relates to self-service options and keeps abreast of evolving consumer needs and trends. Additionally, candidate must adapt well to new or non-traditional environments and display a commitment to the community, to increasing member engagement and to Affinity's corporate objectives.
General Requirements:
3 - 5 years banking experience in a platform role is required.
Prior CRM experience, preferably Salesforce, is desired.
Successful candidate must possess excellent communication and interpersonal skills.
Previous sales experience is essential.
Affinity strives to maintain balance between our employees' personal and professional responsibilities. All full-time employees are eligible to participate in our multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription/vision coverage, comprehensive wellness program, mental wellbeing support, reproductive/family building benefits for both men and women, 401(k) plan with company match, basic term life insurance coverage, flexible spending accounts, identity protection, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services, earn paid time off for volunteering and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Education Assistance Program.
Affinity Federal Credit Union is an Equal Opportunity Employer.
Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we've created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation.
Explore career opportunities with Affinity and "Belong to something better."
Please scroll down and read the Applicant Statement in its entirety.
Applicant Statement I promise that all information I have supplied in this application and any other form, oral or written, is true and accurate, and I agree that any misstated, misleading, omitted, or false information will result in rejection of this application form, refusal to hire, withdrawal of an offer of employment, or immediate discharge without recourse, whenever and however discovered.
I understand and agree that Affinity Federal Credit Union, any agent acting on its behalf, as well as any other person responding to a reference request pursuant to this application, can and will seek and/or disclose any and all information about me which said corporation, agent, or person may have. I specifically authorize said disclosure and agree to hold all such corporations, agents, or persons harmless.
I understand and agree to the fact that Affinity Federal Credit Union maintains a drug-free workplace and that I will be required to undergo a drug urine screening check . I understand and agree to the fact that Affinity will also conduct a criminal history background and credit report check . I understand and agree that said pre-employment checks are designed to ascertain my suitability for employment. I specifically authorize said disclosure of this confidential information and agree to hold Affinity Federal Credit Union, its agents, managers, officers, and employees harmless from any and all liability in connection with the pre-employment screening/testing. Additionally, I agree to comply with all request for additional testing of any type and at anytime during my employment at Affinity Federal Credit Union.
I understand that all employment offers are made contingent upon satisfactory proof of legal authorization to work in the United States according to the law. I understand that failure to provide satisfactory proof of identity and authorization to work in the United States will disqualify me from employment.
If hired, I agree to abide by the terms and conditions of all Affinity Federal Credit Union policies and procedures. I understand I will not be employed, or my employment will be terminated, if I am or have been convicted of a criminal offense involving dishonesty, breach of trust or money laundering, or if I admit, plead guilty or nolo contender, or have to such an offense or if I agree or have agreed to enter into a pretrial diversion or similar program in connection with a prosecution such an offense.
I understand and agree that my employment will be at will and that I or Affinity Federal Credit Union may terminate this employment relationship at any time, with or without notice, for any or no reason, without recourse by either of us. I also understand that oral representations to the contrary do not change the fact that both the Company and I maintain free to end the work relationship for any or no reason. I further understand that any changes in this employment relationship must be made in writing.
I acknowledge that at anytime during my employment with Affinity Federal Credit Union, the hours and/or days that I am expected to work may be changed to accommodate the needs of the business. In addition, I am also expected to work at various Affinity Federal Credit Union locations.
I acknowledge that I have been advised that Affinity Federal Credit Union is an Equal Opportunity Employer and that Affinity Federal Credit Union administers its employment policies in a nondiscriminatory manner. I specifically authorize Affinity Federal Credit Union to investigate my background, including any and all references, and prior employers, consistent with the position for which I am applying, and release and hold Affinity Federal Credit Union harmless for any and all liabilities arising out of its investigation of my application for employment. I authorize the Company, in its sole discretion, to supply my employment record to any prospective employer, government agency, or other party with an interest that the company deems appropriate.
I understand that this application is not a contract of employment.
If you agree to this disclaimer, you authorize the Company to process the application in accordance with the Company's established hiring practices.
By completing this online application for employment opportunities at Affinity Federal Credit Union, I acknowledge reading, understanding and agreement of the Applicant Statement.
Keywords: UniversalBanker, Branch Banker, Relationship Banker, platform
$57k-60k yearly Auto-Apply 53d ago
Universal Banker - Branch
ESL All Companies 4.5
Rochester, NY jobs
Hours:
40 hours
Schedule:
Monday - Saturday with a day off during the week. Branch hours are Monday & Thursday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., Friday 9:00 a.m. - 6:00 p.m., and Saturday 9:00 a.m. - 1:30 p.m. Must be flexible to meet current and future business needs.
Pay and Incentive Plan:
$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!
Something wonderful happens when you love what you do. So consider a career at ESL. Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work . Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well:
Best Workplaces for Millennials
Best Workplaces for Women
Best Workplaces in Financial Services and Insurance
Best Workplaces in New York State
Additionally, for more than a decade, ESL has been a “Rochester's Choice” award winner and a “Training Top 125” recipient!
ESL is currently seeking UniversalBankers to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.
As a UniversalBanker at ESL you will:
Create a positive face to face member experience
Build long lasting relationships with members
Work in both a Teller or Relationship Banker position depending on branch needs
Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs defining questions
Educate and Refer a variety of products and services to members
Assist members with accounts, loans, fraud and maintenance
Learn about the banking and finance industry
Gain exposure to career opportunities at ESL
ESL has 25 branch locations throughout the Rochester region.
Eastside District
Central District
Westside District
Brighton Henrietta
Chili
Batavia
Canandaigua
Cobblestone Court
Brockport
Culver Ridge
Geneseo
Chestnut St (Rochester)
Fairport
Goodman
Lake Ave
Penfield
Hudson Ave
Long Pond
Pittsford
Irondequoit
Merchants Walk (Rochester)
Twelve Corners
Newark
Mt. Read
Webster
Victor
Ridgeway
Bull's Head (Rochester)
Qualifications:
One year in sales/service in the financial services, retail, professional services worker industries
High School diploma or High School equivalency diploma required
Strong communication, problem solving and decision making abilities
Prior Sales Experience preferred
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applications
Understanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
$22 hourly 60d+ ago
Universal Banker - Flex Team
ESL All Companies 4.5
Rochester, NY jobs
Hours:
40 hours
Schedule:
Monday - Friday to follow branch hours of Monday & Thursday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., and Friday 9:00 a.m. - 6:00 p.m. Must be flexible to meet current and future business needs.
Pay and Incentive Pay:
$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!
Something wonderful happens when you love what you do. So consider a career at ESL. Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work . Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well:
Best Workplaces for Millennials
Best Workplaces for Women
Best Workplaces in Financial Services and Insurance
Best Workplaces in New York State
Additionally, for more than a decade, ESL has been a “Rochester's Choice” award winner and a “Training Top 125” recipient!
ESL is currently seeking UniversalBankers to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities while having exposure to all 25 ESL branches.
As a UniversalBanker at ESL you will:
Create a positive face to face member experience
Build long lasting relationships with members
Work in both a Teller or Relationship Banker position depending on branch needs
Travel to all 25 ESL branches in the Rochester region depending on staffing needs
Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs defining questions
Educate and Refer a variety of products and services to members
Assist members with accounts, loans, fraud and maintenance
Learn about the banking and finance industry
Gain exposure to career opportunities at ESL
ESL has 25 branch locations throughout the Rochester region. The candidate interested in this opportunity will work a 40-hour schedule as part of the Flex staff supporting all 25 branch locations. You will be eligible to receive a $100.00 car allowance at the conclusion of the month.
Eastside District
Central District
Westside District
Brighton Henrietta
Chili
Batavia
Canandaigua
Cobblestone Court (Victor)
Brockport
Culver Ridge
Geneseo
Chestnut Street (Rochester)
Fairport
Goodman
Lake Ave
Penfield
Hudson
Long Pond
Pittsford
Irondequoit
Merchants Walk (Rochester)
Twelve Corners
Newark
Mt Read
Webster
Victor (Village)
Ridgeway
Bull's Head (Rochester)
Qualifications:
One year in sales/service in the financial services, retail, professional services worker industries
High School diploma or High School equivalency diploma required
Strong communication, problem solving and decision making abilities
Prior Sales Experience preferred
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applications
Understanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
$22 hourly 60d+ ago
Universal Banker - Branch
ESL Federal Credit Union 4.5
Rochester, NY jobs
Hours: 40 hours Schedule: Monday - Saturday with a day off during the week. Branch hours are Monday & Thursday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., Friday 9:00 a.m. - 6:00 p.m., and Saturday 9:00 a.m. - 1:30 p.m. Must be flexible to meet current and future business needs.
Pay and Incentive Plan:
$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Join us to be part of a team that values you and invests in your growth!
Something wonderful happens when you love what you do. So consider a career at ESL. Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work . Great Place to Work and Fortune magazine have recently places ESL on these prominent national lists as well:
* Best Workplaces for Millennials
* Best Workplaces for Women
* Best Workplaces in Financial Services and Insurance
* Best Workplaces in New York State
Additionally, for more than a decade, ESL has been a "Rochester's Choice" award winner and a "Training Top 125" recipient!
ESL is currently seeking UniversalBankers to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.
As a UniversalBanker at ESL you will:
* Create a positive face to face member experience
* Build long lasting relationships with members
* Work in both a Teller or Relationship Banker position depending on branch needs
* Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
* Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs defining questions
* Educate and Refer a variety of products and services to members
* Assist members with accounts, loans, fraud and maintenance
* Learn about the banking and finance industry
* Gain exposure to career opportunities at ESL
ESL has 25 branch locations throughout the Rochester region.
Eastside District
Central District
Westside District
Brighton Henrietta
Chili
Batavia
Canandaigua
Cobblestone Court
Brockport
Culver Ridge
Geneseo
Chestnut St (Rochester)
Fairport
Goodman
Lake Ave
Penfield
Hudson Ave
Long Pond
Pittsford
Irondequoit
Merchants Walk (Rochester)
Twelve Corners
Newark
Mt. Read
Webster
Victor
Ridgeway
Bull's Head (Rochester)
Qualifications:
* One year in sales/service in the financial services, retail, professional services worker industries
* High School diploma or High School equivalency diploma required
* Strong communication, problem solving and decision making abilities
* Prior Sales Experience preferred
* A high degree of flexibility to support branch needs
* Proficient in building customer and peer relationships
* Proficient in PC applications
* Understanding of banking products and services preferred
* Notary preferred; if not obtain within 12 months of filling role
* Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
* Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
Hours:
40
Schedule:
Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday & Thursday 9:00 a.m. - 5:00 p.m., Tuesday & Wednesday 9:00 a.m. - 4:00 p.m., Friday 9:00 a.m. - 6:00 p.m., and Saturday 9:00 a.m. - 1:30 p.m. Must be flexible to meet current and future business needs.
Location:
Candidate for this role must be willing to travel between the Medina, Batavia and Brockport branches.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
$22.02 per hour
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Join us to be part of a team that values you and invests in your growth!
Purpose of Position:
This position is responsible to effectively and efficiently process customer transactions in a branch environment, and provide appropriate recommendations to customers who may need guidance in identifying the right financial solutions for their financial needs in order to build long-term mutually beneficial relationships, achievement of business objectives, and increased awareness of ESL's self-service and digital service offerings.
Accountabilities:
ESL is currently seeking a UniversalBanker to work in the Medina, Batavia and Brockport offices to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.
As a UniversalBanker at ESL you will:
Create a positive face to face member experience
Build long lasting relationships with members
Work in either a Teller or Relationship Banker position depending on the branch needs
Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
Help members recognize and obtain the most appropriate solutions for their financial needs
Educate and Refer a variety of products and services to members
Assist members with accounts, loans and maintenance
Learn about the banking and finance industry
Gain exposure to career opportunities at ESL
Qualifications:
One year in sales/service in the financial services or comparable industry
High School diploma or High School equivalency diploma required
Strong, communication, problem solving and decision making abilities
Prior Sales Experience preferred
A high degree of flexibility to support branch needs
Proficient in building customer and peer relationships
Proficient in PC applications
Understanding of banking products and services preferred
Notary preferred; if not obtain within 12 months of filling role
Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL
Demonstrates alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper
Why work at ESL?
ESL is one of the largest and most successful federal credit unions in the country. We are locally owned and known for valuing people and sharing our success with our employees. We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
We're committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-KZ1
$22 hourly 60d+ ago
Universal Banker I - PART TIME
Kearny Bank 4.4
Clifton, NJ jobs
Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently, identifying sales opportunities, making referrals and handling service transactions.
Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Develop, expand and manage consumer and business account relationships, concentrating efforts in meeting client needs for financial products.
Actively participate in ongoing training and regular sales meetings. Willing to be cross-trained to perform duties necessary to assist clients when management is not present.
Process a variety of routine and complex transactions such as account opening and closing, processing deposits, withdrawals, loan payments and transfers.
Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines and the main cash vault. Prepare cash for shipments and ordering cash/coin for the branch as needed.
Demonstrate knowledge of policies and procedures and the ability to apply this knowledge in real situations.
Process client transactions according to the Bank's policies and procedures.
Ensure regulatory requirements such as Anti Money Laundering and BSA are adhered to.
Build client loyalty through courteous, professional service according to the Bank's established Sales and Service Standards.
Maintain knowledge of all Bank products and services to effectively promote the Bank to clients.
Identify clients' needs and make appropriate referrals of products and services while executing a smooth transition of client to platform personnel.
In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.
Perform other duties as may be assigned.
Qualifications
High school diploma or equivalent with at least one year of cash handling experience.
Previous client service experience or a strong desire to work in the service industry.
The ability to develop a complete working knowledge of the teller system including the use of a PC and calculator, as required to efficiently perform the job.
Position requires flexibility and willingness to occasionally travel to other locations/branches; must work Saturdays.
Ability to meet/exceed client experience needs, identify client/project needs.
Strong team player.
Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations.
Working knowledge of Microsoft Excel, Word, Access and Outlook.
Ability to interact effectively and tactfully with all levels of the Bank.
Ability to read, write and speak clearly.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
COMPENSATION
$21.00-$25.00/hr
$21-25 hourly Auto-Apply 40d ago
Universal Banker II
Kearny Bank 4.4
Garfield, NJ jobs
Manages and staffs the UniversalBanker I's and performs audit functions. Manages the Teller Line to the expected Sales and Service Standards, providing coaching as needed and tracking of the referral goals. Participates in the branch opening and closing procedures and is responsible for branch operations in the absence of the Retail Relationship Manager and Retail Client Experience Manager. Performs function of the UniversalBanker I's on a regular basis, as staffing and client traffic require. Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently, identifying sales opportunities, making referrals and handling service transactions.
Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
* Develop, expand and manage consumer and business account relationships, concentrating efforts in meeting client needs for financial products.
* Actively participate in ongoing training and regular sales meetings. Willing to be cross-trained to perform duties necessary to assist clients when management is not present.
* Process a variety of routine and complex transactions such as account opening and closing, processing deposits, withdrawals, loan payments and transfers.
* Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines and the main cash vault. Prepare cash for shipments and ordering cash/coin for the branch as needed.
* Demonstrate knowledge of policies and procedures and the ability to apply this knowledge in real situations.
* Identify clients with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.
* Support the implementation of the Kearny Bank Client Experience.
* Deliver strategic insights to improve the client experience.
* Lead, motivate, reward and develop the branch team.
* Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner.
* Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve.
* Coach the sales process and each team member. Hold team accountable for sales objectives
* Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees.
* Serves as a role model for branch team, provides guidance on appearance and dress, as needed.
* Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results.
* Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures.
* Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards.
* In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.
* Perform other duties as may be assigned.
Qualifications
* Associate's degree or comparable professional training is required.
* Minimum 2 to 4 years Retail Banking experience.
* Ability to meet/exceed client experience needs, identify client/project needs.
* Knowledge of bank's products, services, sweep accounts, concept & Techniques and cash management services.
* Ability to model Relationship Building Techniques and effectively cross-sell.
* Ability to resolve client questions and/or complaints.
* Ability to manage staff and resolve conflict.
* Strong team player.
* Ability to foster open communication, deliver presentations, demonstrate listening, speaking and written communication skills.
* Ability to answer questions effectively, build client relationships and build internal and external networks.
* Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations.
* Working knowledge of Microsoft Excel, Word, Access and Outlook.
* Ability to interact effectively and tactfully with all levels of the Bank.
* Ability to read, write and speak clearly.
* Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
SUPERVISORY RESPONSIBILITY
Guides work of others who perform essentially the same work. May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
COMPENSATION$21.63-$31.25/hr
$21.6-31.3 hourly Auto-Apply 46d ago
Universal Banker
First State Bank and Trust 4.1
Champaign, IL jobs
Job Description
UNIVERSALBANKER (FULL TIME)
FIRST STATE BANK AND TRUST
CHAMPAIGN, IL
First State Bank and Trust is currently seeking a full-time UniversalBanker to join our team. As a UniversalBanker, you'll be an essential part of our team. UniversalBankers serve as both teller and personal banker to meet the branch office needs. Our UniversalBankers are the face of First State Bank and Trust and the communities that we serve. This position is responsible for the accurate processing of customer transactions as well as opening new accounts and helping customers choose the right financial products to meet their unique needs.
RESPONSIBILITIES
Conduct routine transactions within established guidelines, including cashing checks, accepting deposits, processing withdrawals, and handling loan payments.
Accurately count, verify, and handle large volumes of cash during daily transactions and balancing procedures, ensuring compliance with internal controls and security protocols.
Open new accounts, helping customers choose the right financial products to meet their unique needs.
Provide great customer service, including greeting customers warmly and professionally, actively listening to customer needs and address inquiries promptly, and handling customer complaints or concerns with empathy and efficiency.
Educate customers about our products and services, including savings accounts, loans, and credit cards. Cross-sell relevant banking products based on customer profiles.
Safeguard customers' personal information and maintain confidentiality.
Maintain a professional appearance and demeanor while representing the bank.
Remain alert to potential fraud and take necessary precautions.
QUALIFICATIONS
High School diploma or equivalent.
Previous experience in banking or customer service preferred.
Strong customer service skills.
Attention to detail and accuracy.
At First State Bank and Trust, we have established ourselves as a trusted financial institution. Serving seven markets across Central Illinois, our $500 million community bank provides a full range of services to retail and commercial customers. We have locations in Monticello, Champaign, Bloomington, Heyworth, Tuscola, Atwood, and Hammond. What makes us truly unique is that we're 100% employee-owned, meaning every team member has a stake in our success.
If you're a reliable individual who thrives on providing exceptional service and building customer loyalty, consider joining our team as a Bank Teller!
Equal Opportunity Employer. Member FDIC. Equal Housing Lender
$27k-31k yearly est. 17d ago
Universal Banker II - FLOAT
Kearny Bank 4.4
Brick, NJ jobs
Manages and staffs the UniversalBanker I's and performs audit functions. Manages the Teller Line to the expected Sales and Service Standards, providing coaching as needed and tracking of the referral goals. Participates in the branch opening and closing procedures and is responsible for branch operations in the absence of the Retail Relationship Manager and Retail Client Experience Manager. Performs function of the UniversalBanker I's on a regular basis, as staffing and client traffic require. Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently, identifying sales opportunities, making referrals and handling service transactions.
Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
* Develop, expand and manage consumer and business account relationships, concentrating efforts in meeting client needs for financial products.
* Actively participate in ongoing training and regular sales meetings. Willing to be cross-trained to perform duties necessary to assist clients when management is not present.
* Process a variety of routine and complex transactions such as account opening and closing, processing deposits, withdrawals, loan payments and transfers.
* Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines and the main cash vault. Prepare cash for shipments and ordering cash/coin for the branch as needed.
* Demonstrate knowledge of policies and procedures and the ability to apply this knowledge in real situations.
* Identify clients with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.
* Support the implementation of the Kearny Bank Client Experience.
* Deliver strategic insights to improve the client experience.
* Lead, motivate, reward and develop the branch team.
* Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner.
* Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve.
* Coach the sales process and each team member. Hold team accountable for sales objectives
* Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees.
* Serves as a role model for branch team, provides guidance on appearance and dress, as needed.
* Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results.
* Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures.
* Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards.
* In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.
* Perform other duties as may be assigned.
Qualifications
* Associate's degree or comparable professional training is required.
* Minimum 2 to 4 years Retail Banking experience.
* Ability to meet/exceed client experience needs, identify client/project needs.
* Knowledge of bank's products, services, sweep accounts, concept & Techniques and cash management services.
* Ability to model Relationship Building Techniques and effectively cross-sell.
* Ability to resolve client questions and/or complaints.
* Ability to manage staff and resolve conflict.
* Strong team player.
* Ability to foster open communication, deliver presentations, demonstrate listening, speaking and written communication skills.
* Ability to answer questions effectively, build client relationships and build internal and external networks.
* Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations.
* Working knowledge of Microsoft Excel, Word, Access and Outlook.
* Ability to interact effectively and tactfully with all levels of the Bank.
* Ability to read, write and speak clearly.
* Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
SUPERVISORY RESPONSIBILITY
Guides work of others who perform essentially the same work. May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
COMPENSATION$24.04-$33.65/hr
$24-33.7 hourly Auto-Apply 43d ago
Senior Universal Banker - Bilingual, Somerset, NJ
Financial Resources Federal Credit Union Inc. 4.5
Somerset, NJ jobs
Job Description
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ!
Are you looking for more? Tired of not feeling like your work has purpose or aligns with your values? Do you want to be part of a team with positive, “let's make a difference” type team members? Do you want to have a voice in the direction of an organization particularly one that is focused on people, not profits? If that sounds like where you want to be, then we have something more to offer you!
If you want to be part of a company that has a demonstrated commitment to its employees, members and the communities we serve that acts in accordance with our shared value system, we may be a good fit for each other.
If you have a genuine desire to make a difference, if you value helping others achieve more, if you are a true people person and want to feel good about the work you do then we should talk. Whether your background is in banking, retail, hospitality, customer service, call center support, administrative support, clerical, general office work or maybe you took a break and are looking to return to the workforce, well it doesn't matter. We care about the type of person you are and the qualities you bring to our company and culture. We will provide the training and on-going development skills necessary to be successful and grow your career in a meaningful and worthwhile way.
Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex, Hudson and Union Counties. With a history of serving our members for more than 100 years, we have grown to more than $650 million in assets serving more than 29,000 members with 7 public access branches and a team of 100 employees. We are available Nationwide!
We are currently looking for a Senior UniversalBanker in our Somerset, NJ location. This person should have at least 2 years of banking experience as a universalbanker, teller, customer service rep, or any other branch position and be bilingual in Spanish and English.
A little more about what we do: Financial Resources has been serving the needs of our members for more than 100 years and we are just getting started.
We are looking for more high character people to join our team and help us help more members as we get started on the next 100 years
. When you join Financial Resources, you will be part of a mission driven organization with a team of talented and committed team members that value our members and company culture!
What we offer to our team members:
Work Life Balance Programs that includes a reduced hour work week after satisfactory completion of your training period
A competitive salary
Generous paid time off
Health, dental and vision plans for employees and their families
Health Savings and Flex Spending Accounts
Paid Parental Leave Programs
Short and Long-Term Disability Programs
Company provided life insurance and low-cost supplemental insurance plans
401K with 100% employer match, up to 6%, after one year and potential for additional profit-sharing contributions
Paid volunteer days
Opportunities for career advancement with continuous learning and development
Tuition reimbursement
We ask that you:
Demonstrate a positive attitude and willingness to help others
Be a good team member, the type of person people want to work with
Have some basic computer skills
Care about the work we do
If you want to work in a friendly environment and with an organization that is looking to expand its footprint, please consider applying for this opportunity.
$28k-36k yearly est. 25d ago
Senior Universal Banker - Bilingual, Somerset, NJ
Financial Resources Federal Credit Union Inc. 4.5
Somerset, NJ jobs
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ!
Are you looking for more? Tired of not feeling like your work has purpose or aligns with your values? Do you want to be part of a team with positive, “let's make a difference” type team members? Do you want to have a voice in the direction of an organization particularly one that is focused on people, not profits? If that sounds like where you want to be, then we have something more to offer you!
If you want to be part of a company that has a demonstrated commitment to its employees, members and the communities we serve that acts in accordance with our shared value system, we may be a good fit for each other.
If you have a genuine desire to make a difference, if you value helping others achieve more, if you are a true people person and want to feel good about the work you do then we should talk. Whether your background is in banking, retail, hospitality, customer service, call center support, administrative support, clerical, general office work or maybe you took a break and are looking to return to the workforce, well it doesn't matter. We care about the type of person you are and the qualities you bring to our company and culture. We will provide the training and on-going development skills necessary to be successful and grow your career in a meaningful and worthwhile way.
Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex, Hudson and Union Counties. With a history of serving our members for more than 100 years, we have grown to more than $650 million in assets serving more than 29,000 members with 7 public access branches and a team of 100 employees. We are available Nationwide!
We are currently looking for a Senior UniversalBanker in our Somerset, NJ location. This person should have at least 2 years of banking experience as a universalbanker, teller, customer service rep, or any other branch position and be bilingual in Spanish and English.
A little more about what we do: Financial Resources has been serving the needs of our members for more than 100 years and we are just getting started.
We are looking for more high character people to join our team and help us help more members as we get started on the next 100 years
. When you join Financial Resources, you will be part of a mission driven organization with a team of talented and committed team members that value our members and company culture!
What we offer to our team members:
Work Life Balance Programs that includes a reduced hour work week after satisfactory completion of your training period
A competitive salary
Generous paid time off
Health, dental and vision plans for employees and their families
Health Savings and Flex Spending Accounts
Paid Parental Leave Programs
Short and Long-Term Disability Programs
Company provided life insurance and low-cost supplemental insurance plans
401K with 100% employer match, up to 6%, after one year and potential for additional profit-sharing contributions
Paid volunteer days
Opportunities for career advancement with continuous learning and development
Tuition reimbursement
We ask that you:
Demonstrate a positive attitude and willingness to help others
Be a good team member, the type of person people want to work with
Have some basic computer skills
Care about the work we do
If you want to work in a friendly environment and with an organization that is looking to expand its footprint, please consider applying for this opportunity.
$28k-36k yearly est. Auto-Apply 24d ago
Universal Banker II
Kearny Bank 4.4
Brookfield, NJ jobs
Manages and staffs the UniversalBanker I's and performs audit functions. Manages the Teller Line to the expected Sales and Service Standards, providing coaching as needed and tracking of the referral goals. Participates in the branch opening and closing procedures and is responsible for branch operations in the absence of the Retail Relationship Manager and Retail Client Experience Manager. Performs function of the UniversalBanker I's on a regular basis, as staffing and client traffic require. Responsible for providing exceptional service to all existing and potential clients. Will manage the full client experience efficiently, identifying sales opportunities, making referrals and handling service transactions.
Responsibilities
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Develop, expand and manage consumer and business account relationships, concentrating efforts in meeting client needs for financial products.
Actively participate in ongoing training and regular sales meetings. Willing to be cross-trained to perform duties necessary to assist clients when management is not present.
Process a variety of routine and complex transactions such as account opening and closing, processing deposits, withdrawals, loan payments and transfers.
Assist with the daily operations of the branch including reporting, audits, ATMs, coin machines and the main cash vault. Prepare cash for shipments and ordering cash/coin for the branch as needed.
Demonstrate knowledge of policies and procedures and the ability to apply this knowledge in real situations.
Identify clients with additional profit potential and develop action plans to expand these relationships. Refer business to all partners.
Support the implementation of the Kearny Bank Client Experience.
Deliver strategic insights to improve the client experience.
Lead, motivate, reward and develop the branch team.
Develop and manage the process to resolve client criticisms and concerns in a courteous, positive and timely manner.
Simplifies and strengthens client experiences and builds client trust by listening to feedback, understanding reasons of dissatisfaction and identifying opportunities to improve.
Coach the sales process and each team member. Hold team accountable for sales objectives
Proficient in delivering and coaching the flawless delivery of our service protocols and the sales process (The Client Experience) to all Team Members, including new employees.
Serves as a role model for branch team, provides guidance on appearance and dress, as needed.
Conduct daily observations of team and provide mentoring and training to improve staff development and overall branch results.
Serve as a liaison between the branch and various departments to ensure full communication and understanding of all company policies and procedures.
Conducts individual coaching sessions with each team member on a quarterly basis with a strong emphasis on achievement of production goals and service standards.
In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies.
Perform other duties as may be assigned.
Qualifications
Associate's degree or comparable professional training is required.
Minimum 2 to 4 years Retail Banking experience.
Ability to meet/exceed client experience needs, identify client/project needs.
Knowledge of bank's products, services, sweep accounts, concept & Techniques and cash management services.
Ability to model Relationship Building Techniques and effectively cross-sell.
Ability to resolve client questions and/or complaints.
Ability to manage staff and resolve conflict.
Strong team player.
Ability to foster open communication, deliver presentations, demonstrate listening, speaking and written communication skills.
Ability to answer questions effectively, build client relationships and build internal and external networks.
Ability to act with integrity, demonstrate adaptability, work commitment and maintain a positive performance in all situations.
Working knowledge of Microsoft Excel, Word, Access and Outlook.
Ability to interact effectively and tactfully with all levels of the Bank.
Ability to read, write and speak clearly.
Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, use tools or controls, reach with hands and arms, talk and/or hear. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
SUPERVISORY RESPONSIBILITY
Guides work of others who perform essentially the same work. May organize, set priorities, schedule and review work, but has no responsibility to hire, terminate, review performance or make pay decisions
COMPENSATION
$21.63-$31.25/hr
$21.6-31.3 hourly Auto-Apply 8d ago
Universal Banker, Full Time - Flemington, NJ
Financial Resources Federal Credit Union Inc. 4.5
Flemington, NJ jobs
Job Description
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ!
Are you looking for more? Tired of not feeling like your work has purpose or aligns with your values? Do you want to be part of a team with positive, “let's make a difference” type team members? Do you want to have a voice in the direction of an organization particularly one that is focused on people, not profits? If that sounds like where you want to be, then we have something more to offer you!
If you want to be part of a company that has a demonstrated commitment to its employees, members and the communities we serve that acts in accordance with our shared value system, we may be a good fit for each other.
If you have a genuine desire to make a difference, if you value helping others achieve more, if you are a true people person and want to feel good about the work you do then we should talk. Whether your background is in banking, retail, hospitality, customer service, call center support, administrative support, clerical, general office work or maybe you took a break and are looking to return to the workforce, well it doesn't matter. We care about the type of person you are and the qualities you bring to our company and culture. We will provide the training and on-going development skills necessary to be successful and grow your career in a meaningful and worthwhile way.
Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex, Hudson and Union Counties. With a history of serving our members for more than 100 years, we have grown to more than $650 million in assets serving more than 29,000 members with 6 public access branches and a team of 100 employees. We are available Nationwide!
We are currently looking for a UniversalBanker to work in our Flemington, NJ branch.
A little more about what we do: Financial Resources has been serving the needs of our members for more than 100 years and we are just getting started.
We are looking for more high character people to join our team and help us help more members as we get started on the next 100 years
. When you join Financial Resources, you will be part of a mission driven organization with a team of talented and committed team members that value our members and company culture!
What we offer to our team members:
Work Life Balance Programs that includes a reduced hour work week after satisfactory completion of your training period
A competitive salary
Generous paid time off
Health, dental and vision plans for employees and their families
Health Savings and Flex Spending Accounts
Paid Parental Leave Programs
Short and Long-Term Disability Programs
Company provided life insurance and low-cost supplemental insurance plans
401K with 100% employer match, up to 6%, after one year and potential for additional profit-sharing contributions
Paid volunteer days
Opportunities for career advancement with continuous learning and development
Tuition reimbursement
We ask that you:
Demonstrate a positive attitude and willingness to help others
Be a good team member, the type of person people want to work with
Have some basic computer skills
Care about the work we do
If you want to work in a friendly environment and with an organization that is looking to expand its footprint, please consider applying for this opportunity.
$28k-36k yearly est. 25d ago
Universal Banker, Full Time - Flemington, NJ
Financial Resources Federal Credit Union Inc. 4.5
Flemington, NJ jobs
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ!
Are you looking for more? Tired of not feeling like your work has purpose or aligns with your values? Do you want to be part of a team with positive, “let's make a difference” type team members? Do you want to have a voice in the direction of an organization particularly one that is focused on people, not profits? If that sounds like where you want to be, then we have something more to offer you!
If you want to be part of a company that has a demonstrated commitment to its employees, members and the communities we serve that acts in accordance with our shared value system, we may be a good fit for each other.
If you have a genuine desire to make a difference, if you value helping others achieve more, if you are a true people person and want to feel good about the work you do then we should talk. Whether your background is in banking, retail, hospitality, customer service, call center support, administrative support, clerical, general office work or maybe you took a break and are looking to return to the workforce, well it doesn't matter. We care about the type of person you are and the qualities you bring to our company and culture. We will provide the training and on-going development skills necessary to be successful and grow your career in a meaningful and worthwhile way.
Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex, Hudson and Union Counties. With a history of serving our members for more than 100 years, we have grown to more than $650 million in assets serving more than 29,000 members with 6 public access branches and a team of 100 employees. We are available Nationwide!
We are currently looking for a UniversalBanker to work in our Flemington, NJ branch.
A little more about what we do: Financial Resources has been serving the needs of our members for more than 100 years and we are just getting started.
We are looking for more high character people to join our team and help us help more members as we get started on the next 100 years
. When you join Financial Resources, you will be part of a mission driven organization with a team of talented and committed team members that value our members and company culture!
What we offer to our team members:
Work Life Balance Programs that includes a reduced hour work week after satisfactory completion of your training period
A competitive salary
Generous paid time off
Health, dental and vision plans for employees and their families
Health Savings and Flex Spending Accounts
Paid Parental Leave Programs
Short and Long-Term Disability Programs
Company provided life insurance and low-cost supplemental insurance plans
401K with 100% employer match, up to 6%, after one year and potential for additional profit-sharing contributions
Paid volunteer days
Opportunities for career advancement with continuous learning and development
Tuition reimbursement
We ask that you:
Demonstrate a positive attitude and willingness to help others
Be a good team member, the type of person people want to work with
Have some basic computer skills
Care about the work we do
If you want to work in a friendly environment and with an organization that is looking to expand its footprint, please consider applying for this opportunity.
$28k-36k yearly est. Auto-Apply 24d ago
Personal Banker (Float) - North Region / Westwood - Full-Time
Provident Financial Services 4.5
Universal banker job at Provident Financial
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience.
POSITION OVERVIEW:
As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify and satisfy their financial needs and to provide a positive customer experience while conducting transactions during every branch interaction.
As a Float, this individual will be assigned to the North Region but will primarily be expected to travel to our branches in Westwood, Park Ridge, Oradell, Wyckoff, and Waldwick. There may be certain circumstances that require a Float Employee to cover staffing at any branch within the Northern Region.
The Personal Banker position is a dynamic position that performs both transaction and sales and service duties. The responsibilities may vary day to day based on the needs of the branch office. Responsibilities include responding to customer needs by processing a variety of financial transactions, including but not limited to opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments. The Personal Banker may also research and resolve account issues and/or inquiries and promote organizational products and services by referring current or prospective customers to other departments within the organization.
This position is responsible for meeting sales expectations, which include deposit, loan and revenue expectations, generating sales and referrals as well as managing and balancing cash drawers. Responsibilities also include assisting the Assistant Branch Manager with daily branch responsibilities and processes, end of day functions, and reporting according to branch tasks, policies and procedures.
This position may be eligible to obtain Life and Health Licensing.
All Provident Bank employees are expected to adhere to the Bank's Code of Ethics, Core Values, and Mission Statement. Works under general supervision.
KEY RESPONSIBILITIES:
Sales
* Meet sales referrals and cross-selling goals by knowing the features and benefits of all products and services to satisfy the needs of the customers
* Promotes bank products, refer or resolve customer inquiries concerning accounts or other banking services
* Actively refers customers for commercial products or services to branch manager, market manager, or appropriate business partner
* Exceed customer expectations through active engagement, commitment and dedication to servicing and building customer relationships
* Advance the Bank's Corporate Sales Program through the consultative need's assessments of customers, developing new relationships, expanding existing ones and is responsible for managing and growing a book-of-business.
Service
* Identify opportunities with customers and prospective customers through lobby management.
* Assist customers and prospective customers with digital technologies and provide referrals to other lines of business.
* Helps maintain cost efficiency to achieve goals of the branch; assures quality of customer service and adherence to sales and brand standards
* Responsible for sales and service
* Execute expectations for a positive customer service experience
Operations
* Ensures operational and financial safety and soundness in accordance with Bank's policies, compliance, and applicable laws and regulations
* Leverages lobby management as a tool for controlling and mitigating risk
* Establishes customer identity according to guidelines and adheres to all other compliance procedures
* Assists branch management with branch operations as needed
* Performs transactions including but not limited to check cashing, withdrawals, deposits and loan payments
* Prepares and/or completes Currency Transaction Reports and Suspicious Activity Forms (CTR/SAF) for appropriate transactions
* Assists in training other branch employees
* Provides support to the contact center when there are high call volumes
* Handles customer inquiries by telephone
* Provides access to safe deposit boxes
MINIMUM QUALIFICATIONS:
* High school diploma or GED
* Minimum of 6 months of sales and service experience in a customer facing retail environment
* Strong interpersonal skills, including listening, written and verbal communication
* Ability to work a flexible schedule based upon the needs of the business
* Demonstrations positive and professional demeanor with all customers and co-workers
* Strong math and analytical skills
* Understand and adhere to safety and security practices
* Demonstrate and apply good relationship building skills
* Proficient at establishing strong connections with customers and prospective customers through consultative conversations affording presentations of sales opportunities
* Strong customer service/advocacy skills
* Strong organizational and time management skills
* Strong PC skills. Ability to quickly learn various computer programs, including Microsoft office
* Required to register as a mortgage loan originator with the NMLS prior to being allowed to take mortgage loan applications, negotiate or extend terms of a mortgage or other loan secured by a residence.
PREFERRED QUALIFICATIONS:
* Prior Retail banking experience
* Life and Health Licenses to support investment program
WORKING CONDITIONS:
Retail Banking Branch Areas
Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.
* Lifting from 5 to 25 lbs. (Coins)
* Prolonged sitting/standing
* Occasional bending or stooping (To retrieve coins from individual vault)
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.
This may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
Pay Details:
$17.90 - $22.36
Please note, the base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.
This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.
Team members accrue paid time-off (PTO), receive Holiday (PTO) and are eligible to participate in the bank's Health and Wellness benefits including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity and Legal plans.